--- title: Rally UXR Reviews meta\_title: 'Rally UXR Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 77 reviews by the users' company size, role or industry to find out how Rally UXR works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 77 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Rally UXR Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **exceptional customer support** of Rally UXR for its responsiveness and helpfulness in addressing inquiries. [(13 mentions)](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=1415343&qs=pros-and-cons#reviews) Users find Rally UXR's **ease of use** invaluable, streamlining research processes and enhancing organization effortlessly. [(13 mentions)](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=1414325&qs=pros-and-cons#reviews) Users commend the **easy setup** of Rally UXR, finding it seamless and much easier than anticipated for their research needs. [(9 mentions)](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=1414393&qs=pros-and-cons#reviews) Users love how Rally UXR is a **massive time-saver** , streamlining recruitment, scheduling, and management into one platform. [(9 mentions)](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=1414353&qs=pros-and-cons#reviews) Users love the **easy integrations** of Rally UXR, streamlining recruitment and management in one powerful platform. [(7 mentions)](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=1414668&qs=pros-and-cons#reviews) Users experience **confusion with certain features** , particularly in participant status and integration capabilities, indicating room for improvement. [(3 mentions)](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=1414746&qs=pros-and-cons#reviews) Users highlight the need for **missing features** in Rally UXR, hoping for improvements like notifications and email automation. [(3 mentions)](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=1414610&qs=pros-and-cons#reviews) Users often face **scheduling issues** , including bugs in rescheduling and complexities with participant status categories, hindering efficiency. [(3 mentions)](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=1415575&qs=pros-and-cons#reviews) Users experience **software bugs** at times, requiring workarounds and causing frustration, but support is responsive. [(3 mentions)](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=1414983&qs=pros-and-cons#reviews) Users find the **email notifications insufficient** , requiring manual emails for participant limits, reducing overall efficiency. [(2 mentions)](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=2379745&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Rally UXR ##### 1. Customer Support Users praise the **exceptional customer support** of Rally UXR for its responsiveness and helpfulness in addressing inquiries. [ See 13 mentions ](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=1415343&qs=pros-and-cons#reviews) See Related User Reviews ![Kseniya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kseniya K.") KK Kseniya K. Enterprise (\> 1000 emp.) 4.5/5 "Rally helping us democratize and streamline research" What do you like about Rally UXR? Rally is helping us lay a foundation for a strong research democratization program across our organization. With many PMs, designers and researchers d ![Niu C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Niu C.") NC Niu C. 5.0/5 "Seamless Participant Management with Top-Notch Support" What do you like about Rally UXR? I really appreciate Rally UXR's top-notch support; they're always responsive and ready to help. We've seen an increase in sign-up and participation ra ##### 2. Ease of Use Users find Rally UXR's **ease of use** invaluable, streamlining research processes and enhancing organization effortlessly. [ See 13 mentions ](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=1414325&qs=pros-and-cons#reviews) See Related User Reviews ![Stephanie R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie R.") SR Stephanie R. Mid-Market (51-1000 emp.) 3.5/5 "A Comprehensive Tool for Streamlined User Research" What do you like about Rally UXR? I like using Rally UXR for organizing all the clients and partners signed up for our user research program. It helps us easily manage contact informat ![Kseniya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kseniya K.") KK Kseniya K. Enterprise (\> 1000 emp.) 4.5/5 "Rally helping us democratize and streamline research" What do you like about Rally UXR? Rally is helping us lay a foundation for a strong research democratization program across our organization. With many PMs, designers and researchers d ##### 3. Easy Setup Users commend the **easy setup** of Rally UXR, finding it seamless and much easier than anticipated for their research needs. [ See 9 mentions ](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=1414393&qs=pros-and-cons#reviews) See Related User Reviews ![Stephanie R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie R.") SR Stephanie R. Mid-Market (51-1000 emp.) 3.5/5 "A Comprehensive Tool for Streamlined User Research" What do you like about Rally UXR? I like using Rally UXR for organizing all the clients and partners signed up for our user research program. It helps us easily manage contact informat ![Niu C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Niu C.") NC Niu C. 5.0/5 "Seamless Participant Management with Top-Notch Support" What do you like about Rally UXR? I really appreciate Rally UXR's top-notch support; they're always responsive and ready to help. We've seen an increase in sign-up and participation ra ##### 4. Time-saving Users love how Rally UXR is a **massive time-saver** , streamlining recruitment, scheduling, and management into one platform. [ See 9 mentions ](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=1414353&qs=pros-and-cons#reviews) See Related User Reviews ![Stephanie R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie R.") SR Stephanie R. Mid-Market (51-1000 emp.) 3.5/5 "A Comprehensive Tool for Streamlined User Research" What do you like about Rally UXR? I like using Rally UXR for organizing all the clients and partners signed up for our user research program. It helps us easily manage contact informat ![Kelsey S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelsey S.") KS Kelsey S. 5.0/5 "Streamlined Research with Rally UXR" What do you like about Rally UXR? Rally UXR is the backbone of how I run my qualitative research studies. It makes it easy to run my recruits, incentives, and scheduling for interviews ##### 5. Easy Integrations Users love the **easy integrations** of Rally UXR, streamlining recruitment and management in one powerful platform. [ See 7 mentions ](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=1414668&qs=pros-and-cons#reviews) See Related User Reviews ![Stephanie R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie R.") SR Stephanie R. Mid-Market (51-1000 emp.) 3.5/5 "A Comprehensive Tool for Streamlined User Research" What do you like about Rally UXR? I like using Rally UXR for organizing all the clients and partners signed up for our user research program. It helps us easily manage contact informat ![Kelsey S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelsey S.") KS Kelsey S. 5.0/5 "Streamlined Research with Rally UXR" What do you like about Rally UXR? Rally UXR is the backbone of how I run my qualitative research studies. It makes it easy to run my recruits, incentives, and scheduling for interviews ### 5 Cons or Disadvantages of Rally UXR ##### 1. Improvement Needed Users experience **confusion with certain features** , particularly in participant status and integration capabilities, indicating room for improvement. [ See 3 mentions ](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=1414746&qs=pros-and-cons#reviews) See Related User Reviews ![Taylor H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor H.") TH Taylor H. 5.0/5 "Streamlined Recruitment with Responsive Support" What do you dislike about Rally UXR? There are a few things that I find a bit confusing. For one of my projects, I didn't realize we didn't have the first and last name selected to be req ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great research focused CRM" What do you dislike about Rally UXR? It's early on in their journey, so there are sometimes platform quirks that you need to walk through. ##### 2. Missing Features Users highlight the need for **missing features** in Rally UXR, hoping for improvements like notifications and email automation. [ See 3 mentions ](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=1414610&qs=pros-and-cons#reviews) See Related User Reviews ![Lily S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lily S.") LS Lily S. 4.5/5 "The many hours we've saved with Rally" What do you dislike about Rally UXR? There are a few features I'd like to see improved or added, such as notifications to include pending incentives across studies so that we don't miss p ![Amy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy K.") AK Amy K. Enterprise (\> 1000 emp.) 5.0/5 "Rally Will Transform Your Research Workflow!" What do you dislike about Rally UXR? Honestly, there's very little to dislike about Rally. It's been an amazing tool that has truly helped our team, and I can't point to any real downside ##### 3. Scheduling Issues Users often face **scheduling issues** , including bugs in rescheduling and complexities with participant status categories, hindering efficiency. [ See 3 mentions ](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=1415575&qs=pros-and-cons#reviews) See Related User Reviews ![Stephanie R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie R.") SR Stephanie R. Mid-Market (51-1000 emp.) 3.5/5 "A Comprehensive Tool for Streamlined User Research" What do you dislike about Rally UXR? Rescheduling can be buggy and it doesn't automatically account for no-shows. ![Taylor H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor H.") TH Taylor H. 5.0/5 "Streamlined Recruitment with Responsive Support" What do you dislike about Rally UXR? There are a few things that I find a bit confusing. For one of my projects, I didn't realize we didn't have the first and last name selected to be req ##### 4. Software Bugs Users experience **software bugs** at times, requiring workarounds and causing frustration, but support is responsive. [ See 3 mentions ](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=1414983&qs=pros-and-cons#reviews) See Related User Reviews ![Beccy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Beccy P.") BP Beccy P. 3.0/5 "Centralized Solution with Room for Growth" What do you dislike about Rally UXR? There are still quite a few manual workarounds that we have, though we’ve been working with Rally so that they can understand our processes. The notif ![Nicole .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole .") N Nicole . Enterprise (\> 1000 emp.) 5.0/5 "A time saver! Best tool to have almost all things research ops in the same place" What do you dislike about Rally UXR? A recent software update brought bug changes to the UI and informtion architecture/content, which desoriented me a bit. Sometime I got a bug with sync ##### 5. Email Notifications Users find the **email notifications insufficient** , requiring manual emails for participant limits, reducing overall efficiency. [ See 2 mentions ](https://www.g2.com/products/rally-uxr/reviews?filters%5Bsentiment_snippet%5D=2379745&qs=pros-and-cons#reviews) See Related User Reviews ![Beccy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Beccy P.") BP Beccy P. 3.0/5 "Centralized Solution with Room for Growth" What do you dislike about Rally UXR? There are still quite a few manual workarounds that we have, though we’ve been working with Rally so that they can understand our processes. The notif ![Danielle M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle M.") DM Danielle M. Mid-Market (51-1000 emp.) 5.0/5 "Empowers Research with Automation and Seamless Integrations" What do you dislike about Rally UXR? I occasionally encounter some latency or slowness since Rally UXR is still a younger product. Although we have synced hundreds of thousands of partici ![Kseniya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kseniya K.") KK Kseniya K. Research Operations Specialist Enterprise (\> 1000 emp.) 12/16/2025 "Rally helping us democratize and streamline research" 4.5/5 What do you like best about Rally UXR? Rally is helping us lay a foundation for a strong research democratization program across our organization. With many PMs, designers and researchers doing research, we've been able to scale and streamline our processes with less hands-on support from our very small Research Operations team. A few of the main pros of Rally have been: 1) tool consolidation - instead of onboarding stakeholders to 4-5 different tools, we can now easily onboard them to ONE tool that supports customer outreach, screening, scheduling, incentive payment all in one place; 2) governance - the ability to build templates, set contact limits, and create very specific role permissions has enabled us to have a stronger research process with less oversight; 3) connection to an external panel - we have loved tapping into Respondent participants directly from Rally and appreciate how easy it is for our stakeholders to run their projects with proxy customers; 4) the Rally team has been fantastic to work with, they are always extremely responsive and give real solutions to any obstacles we've had - they have been an incredible partner for us. Review collected by and hosted on G2.com. What do you dislike about Rally UXR? Our company has a very mature Research Ops practice so for us, it was a bigger lift to transition into Rally. For example, we were using TangoCard for our incentive platform and had to transition to Tremendous for Rally. Or using Qualtrics for our panel opt-in form and moving over to Rally's form.There's nothing we're disliking, just some growing pains as we rethink our workflows and adjust to using a new tool. Review collected by and hosted on G2.com. What problems is Rally UXR solving and how is that benefiting you? Rally is helping us scale our research processes while remaining legally compliant and maintaining a good experience for our customers. It's also automating a few workflows for Research Operations so we can focus on more strategic initiatives versus the day-to-day recruitment and incentive payment tasks. Rally is also helping us create a beta program for our organization where various teams can build their own customer panels and outreach them for real-time feedback and testing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Amy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy K.") AK Amy K. Director, User Research Enterprise (\> 1000 emp.) 12/11/2025 "Rally Will Transform Your Research Workflow!" 5/5 What do you like best about Rally UXR? What I appreciate most about Rally is how it has transformed our entire research workflow while providing visibility and control to me as a team manager. The platform has streamlined our end-to-end research process from recruitment through incentive management, making what used to be complex logistics feel effortless. My team is in Rally on a daily basis! Getting onboarded and transitioning our team to Rally was pretty straightforward; we didn't experience any disruption and I'd say we were fully on Rally within a month of getting access to our workspace. Rally has also elevated the professionalism of our participant communications with consistent, polished branding that reflects well on our team and organization. One of the biggest pluses has been the ease of focus group scheduling, which used to be an absolute nightmare and now feels seamless. The comprehensive visibility into all team studies, including recruitment progress, communication history, and participant tracking, has been invaluable for managing our research operations effectively. Beyond operational efficiency, Rally's built-in governance rules have been game-changing, automatically enforcing research best practices like cooldown periods and company-specific participant eligibility rules, which has eliminated guesswork and actually strengthened our relationships with Customer Success and Sales teams. Perhaps most importantly, the Rally team's hands-on approach and responsiveness sets them apart. Our monthly check-ins with customer success help us continuously optimize our workspace, and I'm consistently impressed by how receptive they are to feedback and how quickly they implement improvements based on our needs. Thank you Rally team! We love working with you! Review collected by and hosted on G2.com. What do you dislike about Rally UXR? Honestly, there's very little to dislike about Rally. It's been an amazing tool that has truly helped our team, and I can't point to any real downsides to using it. The only minor consideration is that as a newer platform, Rally is still actively developing certain features (though I should note that everything they've promised on their roadmap has consistently rolled out when expected). We're hoping for some more advanced functionality that would be specific to our company's unique workflows, and while we've had great conversations with our customer success person about these needs, we don't yet have a clear timeline for when those particular features might be available. But this feels more like growing pains of working with an new evolving platform rather than a true downside, especially given how responsive and committed the Rally team has been to continuous improvement. Review collected by and hosted on G2.com. What problems is Rally UXR solving and how is that benefiting you? Rally is solving several critical problems that were major pain points for our research operations. Before Rally, our end-to-end research process was fragmented across multiple tools, and as a team manager, I lacked visibility into our research pipeline and participant history. We also struggled with research governance, constantly second-guessing participant contact rules and eligibility requirements. Rally has transformed these challenges by providing streamlined workflow management, seamless scheduling, team visibility, and automated governance rules that enforce both research best practices and company-specific requirements. The platform also elevated our communications with professional branding. The benefits have been transformative: our research operations are significantly more efficient, budget management is clearer, and I have the visibility needed to effectively manage our research portfolio. Most importantly, the built-in governance features have eliminated guesswork around participant eligibility, actually strengthening our cross-functional relationships. Rally allows us to focus on strategic research rather than getting bogged down in operational logistics. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Stephanie R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie R.") SR Stephanie R. Senior Director of Product Mid-Market (51-1000 emp.) 12/30/2025 "A Comprehensive Tool for Streamlined User Research" 3.5/5 What do you like best about Rally UXR? I like using Rally UXR for organizing all the clients and partners signed up for our user research program. It helps us easily manage contact information, track when they last participated, and see if they qualify for current studies. The integration with Salesforce is helpful for determining a good match for our users. Rally UXR sets up observer rooms so more people can be involved in interviews without being physically present, and this feature has been a great tool for us. I appreciate that it allows us to pay incentives with gift cards at the end of studies, making it an all-in-one solution that’s really great for our company. Review collected by and hosted on G2.com. What do you dislike about Rally UXR? Rescheduling can be buggy and it doesn't automatically account for no-shows. Review collected by and hosted on G2.com. What problems is Rally UXR solving and how is that benefiting you? I use Rally UXR to organize client contact information for our user research program. It helps track interviews, set up observer rooms, pay incentives, and identify qualified participants seamlessly, making it a great tool for managing studies. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kelsey S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelsey S.") KS Kelsey S. Owner 12/15/2025 "Streamlined Research with Rally UXR" 5/5 What do you like best about Rally UXR? Rally UXR is the backbone of how I run my qualitative research studies. It makes it easy to run my recruits, incentives, and scheduling for interviews all in one place, which saves me time and makes organizing easier. I love that it generates Zoom backrooms for me that I can send to my stakeholders. It does a great job helping keep me organized throughout the entire research process. Everything is all-in-one place, and it automatically organizes my participants depending on where they are in the process so I don't miss if I need to send an incentive or reschedule. Rather than having to use multiple disparate tools, I can use just one. I also integrated it with my Google Calendar and Zoom, which adds to its convenience. Review collected by and hosted on G2.com. What do you dislike about Rally UXR? I don't dislike anything about Rally. They're constantly improving based on our feedback and I think their whole team is fantastic. Review collected by and hosted on G2.com. What problems is Rally UXR solving and how is that benefiting you? Rally UXR simplifies my research by consolidating recruits, incentives, and scheduling into one platform, saving me time and improving my organization of my research process. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Lily S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lily S.") LS Lily S. 12/12/2025 "The many hours we've saved with Rally" 4.5/5 What do you like best about Rally UXR? Rally has been transformative for us as a workspace that was doing customer tracking, recruitment, and payments manually and through piecemealing. Rally has helped us send out personalized emails to customers and track their participation, which benefits our customer relationship as well. I appreciate the email templates and customizations, the seamless payment system that allows us to track who has claimed incentives and resend them as needed, and the ability to integrate study screeners and quotas. I absolutely love the end-to-end recruitment and tracking features. I also love how Rally enables us to have visibility into everyone's work, such as recruitment strategies/messages and payments, enabling us to grow as a team and stay accountable. We've had a lot of success in creating populations, and even using forms to create a specific User Research Community of customers who are eager to complete research with us. Using quotas and screeners ensures that we get exactly the number of participants we need for a study. Rally has overall been a massive timesaver for us. Review collected by and hosted on G2.com. What do you dislike about Rally UXR? There are a few features I'd like to see improved or added, such as notifications to include pending incentives across studies so that we don't miss paying anyone and the ability to house two modalities under one study (or otherwise be able to 'connect' studies). We've also found some edge cases, like needing parent-child relationships within people records, that we are pending additional features from Rally UXR. Review collected by and hosted on G2.com. What problems is Rally UXR solving and how is that benefiting you? I use Rally UXR to organize participants and track customer information, which saves hours of time every week on recruitment and payments. It automates emails and personalizes them, integrates screeners, and provides dashboards for team visibility, solving many manual tracking headaches. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Beccy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Beccy P.") BP Beccy P. 12/12/2025 "Centralized Solution with Room for Growth" 3/5 What do you like best about Rally UXR? I like that Rally UXR isn't trying to be something it's not. It's not bringing in shiny AI features that don't actually help. I appreciate that Rally focuses on making the parts of user research that actually take up time much smoother. It's great that we now have engagement rules in place that automatically activate if we mark someone as a no-show to an interview. Having a centralized place to build and manage our user research participant panel has made our process much smoother. Review collected by and hosted on G2.com. What do you dislike about Rally UXR? There are still quite a few manual workarounds that we have, though we’ve been working with Rally so that they can understand our processes. The notifications aren’t super helpful: for instance, there are no notifications around pending incentives which has sometimes meant that people have been paid later than we would like. We currently have to remember outside of Rally to pay people, which takes up a fair amount of brain space. We went through a couple of months of pain in the setup, at the time the platform was quite buggy (this has massively improved) and we had more manual workarounds to figure out than we had hoped. Review collected by and hosted on G2.com. What problems is Rally UXR solving and how is that benefiting you? Rally UXR centralizes our user research activities, improving communication with participants and streamlining scheduling, organizing, and paying them. It smoothens recruitment processes with engagement rules, and we're hopeful future updates will address current manual workarounds. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Taylor H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor H.") TH Taylor H. 12/11/2025 "Streamlined Recruitment with Responsive Support" 5/5 What do you like best about Rally UXR? I love how responsive the Rally UXR team is. I often get quick responses in our Slack channel, sometimes even from the CEO himself, which shows how much Rally cares about customer experience. I also like how simple the recruitment process is, from collecting NDAs to sending out emails for screeners or scheduling. Having the entire recruitment process within one platform makes it easier for researchers to learn and keep things organized. Automated workflows include NDA signatures, standardized participant spreadsheets, and built-in observer rooms and recording capabilities, which previously required fragmented automations. This simplicity gives me more confidence that researchers can adopt the recruitment process and help scale our recruitment practice. Review collected by and hosted on G2.com. What do you dislike about Rally UXR? There are a few things that I find a bit confusing. For one of my projects, I didn't realize we didn't have the first and last name selected to be required for email invitations. We had the first and last name selected, but we didn't have the email invitation box checked. Therefore, the study didn't collect their names. Another is that I find the participant status fields a bit confusing (e.g. all, not started, invited, screening, in progress, etc.). My flow is usually I have a list of people who haven't been invited to take the screener yet, so I'd like to invite them. Then, there's people who have been screened that I'd like to invite to schedule. From there, there's people who have completed and need to be compensated. I think the categories here could be simplified or clarified to make it easier to target the specific people you're looking for depending on what you're trying to do (screen, schedule, etc.). Another issue is that the Tremendous integration doesn't actually connect to your Tremendous account. You'd need to send the money directly to Rally to have the Tremendous funds added within your Rally account. So if your funds are within your own Tremendous account, you're unable to use the incentive automation within Rally. Review collected by and hosted on G2.com. What problems is Rally UXR solving and how is that benefiting you? I use Rally UXR to streamline participant recruitment and CRM for my research team, unifying scouting, scheduling, and NDA workflows in one platform, reducing setup time, improving organization, and simplifying processes for researchers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ellie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ellie M.") EM Ellie M. Principal UX Researcher Mid-Market (51-1000 emp.) 9/24/2025 "Great platform for our customer advisory panel!" 5/5 What do you like best about Rally UXR? We were looking for a straightforward solution to manage our internal research panel, and Rally delivered exactly what we needed. The entire process, from onboarding to setting up the panel, has been smooth and efficient. Managing the panel has been effortless, and we've noticed a clear increase in both response rates and customer participation. Review collected by and hosted on G2.com. What do you dislike about Rally UXR? So far, we haven't encountered any issues. We've launched several studies using Rally, and whenever we've had questions, the support team has responded promptly. We really appreciate the user interface, and it's clear that a lot of thought has gone into making it work well for research teams. Review collected by and hosted on G2.com. What problems is Rally UXR solving and how is that benefiting you? We used to struggle with low response rates from one-off research invitations, frequent no-shows, and a lack of tools to actively track and manage our research panel. Rally has addressed all of these challenges for us, and it also provides access to a variety of incentive options through Tremendous. Our customers enjoy signing up and taking part in our studies, and we've observed a significant reduction in the time it takes to launch new projects. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Enterprise (\> 1000 emp.) 4/2/2024 "I can't imagine doing research without Rally!" 5/5 What do you like best about Rally UXR? Rally has revolutionized how easy it is for us to run and manage recruitment. It is so easy to send recruitment messages, schedule (no more calendly!), monitor click and open rates, track interviews, and send incentives. Plus we can manage our recruitment, segment and filter by all kinds of custom fields, create rules for frequency of contact, and so many other features. The new observation rooms are AWESOME. I honestly couldn't be happier. I can't possibly imagine going back to doing research without Rally. Review collected by and hosted on G2.com. What do you dislike about Rally UXR? Nothing! I wrote this review a few years ago and am revisiting it at the end of 2025. Every single thing I said I wished Rally would build they have done so in that time. I've never worked with a team that was so responsive to user's needs! Review collected by and hosted on G2.com. What problems is Rally UXR solving and how is that benefiting you? Recruitment management, incentives, scheduling Review collected by and hosted on G2.com. Show More 12/12/2025 Current UserValidated ReviewerSource: Organic ![Danielle M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle M.") DM Danielle M. User Research Coordinator Mid-Market (51-1000 emp.) 11/6/2025 "Empowers Research with Automation and Seamless Integrations" 5/5 What do you like best about Rally UXR? I really appreciate Rally UXR for its ability to fully democratize user experience research within our company, allowing anyone on our product teams to engage directly with users. This capability is vital because it empowers self-serve research at scale, which would be impossible without Rally UXR. The product's automation features for governance rules are invaluable—they prevent unwanted user contacts and streamline participant management effortlessly. Another standout feature is the exceedingly responsive product and support teams, who not only address our queries promptly but also action our wishlist items efficiently, which significantly enhances our user experience. Rally UXR is incredibly user-friendly, making it accessible even to those who aren't specialized UX researchers. This is a major differentiator for us compared to other tools that are often too complex for general product teams. Additionally, the integration of data sync through Snowflake ensures our data is fresh and compliant, while their new API endpoint and Typeform integration remarkably streamline our workflows, saving us considerable time and effort. These features make the participant journey smoother and faster by automating processes such as incentive distribution, which used to be manual and time-consuming. Finally, the seamless initial setup was surprisingly easy, enhancing my appreciation of the software even more. Review collected by and hosted on G2.com. What do you dislike about Rally UXR? I occasionally encounter some latency or slowness since Rally UXR is still a younger product. Although we have synced hundreds of thousands of participant records without significant performance issues, these occasional slowdowns can be noticeable. I feel there could be more granularity in some scheduling options, such as being unable to set a weekly limit for a round-robin study, which would be very beneficial once resolved. There is a need for better email automation. Currently, we have to send emails manually to reach desired participant limits, and having automation for this process would greatly enhance efficiency. Review collected by and hosted on G2.com. What problems is Rally UXR solving and how is that benefiting you? Rally UXR automates governance rules, simplifies participant management, and enables self-service research. It integrates seamlessly with tools like Snowflake and Typeform, streamlining data processes and incentive distribution, making research accessible for non-specialists and ensuring compliance. Review collected by and hosted on G2.com. 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