I like using Rally UXR for organizing all the clients and partners signed up for our user research program. It helps us easily manage contact information, track when they last participated, and see if they qualify for current studies. The integration with Salesforce is helpful for determining a good match for our users. Rally UXR sets up observer rooms so more people can be involved in interviews without being physically present, and this feature has been a great tool for us. I appreciate that it allows us to pay incentives with gift cards at the end of studies, making it an all-in-one solution that’s really great for our company.

Rally is helping us lay a foundation for a strong research democratization program across our organization. With many PMs, designers and researchers doing research, we've been able to scale and streamline our processes with less hands-on support from our very small Research Operations team. A few of the main pros of Rally have been: 1) tool consolidation - instead of onboarding stakeholders to 4-5 different tools, we can now easily onboard them to ONE tool that supports customer outreach, screening, scheduling, incentive payment all in one place; 2) governance - the ability to build templates, set contact limits, and create very specific role permissions has enabled us to have a stronger research process with less oversight; 3) connection to an external panel - we have loved tapping into Respondent participants directly from Rally and appreciate how easy it is for our stakeholders to run their projects with proxy customers; 4) the Rally team has been fantastic to work with, they are always extremely responsive and give real solutions to any obstacles we've had - they have been an incredible partner for us.

I really appreciate Rally UXR's top-notch support; they're always responsive and ready to help. We've seen an increase in sign-up and participation rates, which is really exciting for our team. Their onboarding process is seamless, and I appreciate the research operations consultant they brought on to create thoughtful structures to expand the tool from research ops to researchers. The initial setup was very easy -- much easier than expected.