The logistics coordinators and tech supports are very helpful and quick to respond. The platform itself is very user-friendly and self-intuitive

Discuss makes the whole process easy! I especially love that I can see my discussion guide during my interviews and check off questions as they're asked. Clients like the backroom/chat and the ability to mark moments that matter to them during the interviews. I've gotten to know the Discuss support team from doing interviews so regularly and they're really lovely people. As a freelancer, I always ask new clients to consider Discuss, if they don't already use it. It just makes research SO much easier, and when I get stuck on a non-Discuss platform, I can immediately feel the pinch and lack of ease. Luckily I've convinced all my clients to switch over so this hasn't been a problem for a while!

I really like Discuss because the observer stream keeps us hidden, letting shoppers behave naturally when we test redesigned pages. The clipping feature feels like second nature now, as I can capture moments like when someone hesitates over a size guide. The back-room chat is great for quick exchanges with moderators during sessions. Moreover, the live translation and global recruiting are valuable, allowing me to run usability sessions with shoppers in different markets and understand how various factors shape their storefront navigation.