I appreciate the observer stream in Discuss that resolves issues you might face with regular video chat services, like participants seeing the observers. My favorite feature is being able to clip moments as an observer to highlight specific things participants say. The 'back-room' chat is also great for moderators and observers to chat together. It's great for allowing observers to get the most out of the research work, enabling the addition of notes, asking for specific prompts, and clipping relevant moments effectively.

the easiness of usage of the platform, very intuititive

I use Discuss to offer online consumer conversations and connections for my colleagues, allowing them to talk directly to people across markets to understand their everyday lives. It helps us to understand people in different countries and cultures that we cannot get to experience in person. I like the great account service in the planning and during the interviews themselves, as well as the quick turnaround and good value. I appreciate having access to all interview videos and transcripts and the AI tool for summaries, which surfaces relevant content to answer specific questions. I particularly enjoy the in-the-moment experience of talking to people online and how the AI tools allow me to analyse all the conversations to look for recurring themes. The initial setup was easy.