Userfeel Reviews & Product Details

The tester screening questions make it easy to get testers who meet our demographic criteria. Userfeel is an excellent tool that helps improve usability, validates design choices, and ensures our product works well for users. Review collected by and hosted on G2.com.

Credits are specific to each project and must be moved to another project to be used there. The process for transferring credits wasn’t very clear. Review collected by and hosted on G2.com.

The speed in which the user sessions are completed. Also, the expert consultation support you receive when setting up your first test really helped reassure me that the test would run smoothly and effectively (which it did). Review collected by and hosted on G2.com.

Nothing comes to mind - it was very straightforward and saved me numerous hours / days compared to setting up a user testing session manually! Review collected by and hosted on G2.com.

It’s easy to access a diverse panel of contributors from various industries and roles, spread across the globe. The platform offers multiple templates and simple ways to run different types of research. They’re constantly rolling out new features, which really helps with planning and staying ahead. Plus, their customer support has been consistently excellent. Review collected by and hosted on G2.com.

The quality of contributors on Userfeel has noticeably declined over time. Some participants seem more focused on collecting the incentive than offering meaningful feedback, and a few have even come across as overly aggressive. It feels like the panel could really benefit from a refresh and stronger quality control measures. Review collected by and hosted on G2.com.

Userfeel is incredibly easy to use, even for teams without a UX background. We loved how quickly we could launch a test and get back detailed user feedback. The video recordings were clear, and the users provided thoughtful commentary as they navigated our website. It gave us a firsthand look at what confused or frustrated people—which was exactly what we needed. Review collected by and hosted on G2.com.

Some testers vary in quality, which is expected with user panels. A few responses lacked depth, but overall, the majority were insightful. We'd also love a few more integrations or reporting options. Review collected by and hosted on G2.com.

Userfeel makes it incredibly easy to gather real, actionable feedback on websites and apps. The platform is intuitive to use, and getting started takes just minutes. We were able to set up tests, target specific demographics, and receive high-quality video recordings from real users—all without any tech headaches. The insights helped us spot UX issues we hadn’t even considered internally. Review collected by and hosted on G2.com.

While the testing panel is solid, it would be great to have even more advanced targeting options for niche audiences. Not a dealbreaker, but more granularity would be a bonus. Review collected by and hosted on G2.com.

As a CEO, I need tools that deliver real insight and real impact—Userfeel does exactly that. It gave us a front-row seat to how users interact with our product, revealing usability issues we would never have caught internally. The platform is simple, efficient, and surprisingly affordable. Watching real people struggle (or succeed) on your site is humbling—and incredibly valuable for improving UX and conversion. Review collected by and hosted on G2.com.

Some testers vary in engagement and feedback depth, but overall the quality is solid. I’d love to see expanded targeting for very niche user profiles in the future. Review collected by and hosted on G2.com.

Speed - insights are delivered quickly

Variety - they offer multiple services

Trust - I like the features they include (i.e. min word count) to ensure you're getting quality results Review collected by and hosted on G2.com.

Their pricing model that unlocks screening questions can be cost-prohibitive for SMB organizations Review collected by and hosted on G2.com.

Userfeel has been such a good tool for me when it comes User research. It’s super simple to set up and share tests, and I love how flexible it is, no matter what kind of research I’m doing, there’s always a test type that fits perfectly Review collected by and hosted on G2.com.

The video reel creation could definitely use some improvement—it’s not the most powerful feature but with all this It’s still a must have in any UX researcher's toolkit. Review collected by and hosted on G2.com.

It’s super easy to set up usability tests, interviews, or no hassle at all.

You get access to a really diverse group of participants, so you're not stuck testing with the same types of users.

Every session is recorded, transcribed, and packed with analytics, so you can dig deep into the insights.

And best of all? You get feedback fast no long waits to start learning and improving. Review collected by and hosted on G2.com.

The cost can be a bit tough to justify If you're part of a smaller team, but as for me, I don't see anything to dislike. Review collected by and hosted on G2.com.

We've been able to easily reach highly specific user groups using screener questions and demographic filters on Userfeel. We get all the participants we need in under 12 hours often even faster. It's dramatically streamlined our research process in ways we didn’t think possible. Review collected by and hosted on G2.com.

Some of the features for quantitative analysis still feel a bit limited. I’m hopeful we’ll see more robust capabilities soon. My only other gripe is the clunky process of creating highlight reels—the workflow could definitely be smoother and more intuitive. Review collected by and hosted on G2.com.