Lyssna Reviews & Product Details

I particularly appreciate the overall UI of the platform. It's clean, easy to scan, and contains all the necessary UX research tools. Pricing is competitive, and the growth plan allows for covering almost everything when it comes to UX research. The one thing that I liked the most was the chatbot feature and the very responsive, helpful customer service team. The AI does a really good job at answering surface questions, and whenever it reaches its limits, it transfers you very quickly to a friendly, very helpful customer service team member. That's the best AI-to-customer service feature that I've come across so far. I haven't encountered any issues in terms of speed or performance; it always seemed to be working well. The test was easily connectable with an external party for participant recruitment, so the integrations worked well. Review collected by and hosted on G2.com.

The one thing that I dislike is that sometimes, foreign transactions get blocked, and therefore, it isn't possible to purchase a paid plan. It is a shame that the one thing that doesn't work isn't related to the product itself, because what Lyssna offers is great. When I tried to create an account with a Dutch Mastercard, the system wouldn't accept it. Customer service was once again very helpful with me, and they tried everything to find a solution. Despite the efforts, we were unable to make it work, but I really appreciated the level of effort that was put into trying to find a solution. Review collected by and hosted on G2.com.

Absolutely right-sized for small and medium sized businesses. The interface is easy to use and results get turned around quickly allowing us to be data-backed and decisive without dragging our feet. Pricing is fair and the allowance for self-recruits to reduce cost is a huge benefit. Review collected by and hosted on G2.com.

If you have a big UX team that needs lots statistical merit and rigor, this may not be your tool. Review collected by and hosted on G2.com.

I found it really, really easy to set up Lyssna and could explore it before I even had to pay. I was amazed by the customer support team who helped me with every question I had within seconds. The team also helped my out when I did a costly mistake. With Lyssna I feel I have someone who got my back, when I need to deliver insights fast. Review collected by and hosted on G2.com.

There's only one thing I wish was different with Lyssna. As a consultant, I want my clients to purchase the tool instead of me. I'd love to be added as a seat in their solution. But that's not possible if I already have an account with Lyssna. I had to find another email address to make it work. It's a minor issue with a simple solution. Review collected by and hosted on G2.com.

I like how results are released quickly, it helps us ux designers to make quicker, faster decisions and iterations. I also like the fact that you can select the kind of audience you want and actually make groups for this. I like that customer support is easy to access and the option is right there on the screen. Running the tests is also pretty straight forward. I use it like once a quarter and intend to use it more often going forward. A large pool of humans who can validate my designs for me is great and makes publishing the tests easier and faster, leading to faster implementation (ease of implementation). Review collected by and hosted on G2.com.

Finding the studies that I have published through my account in an enterprise subscription is not easy. I still am struggling with finding my past user studies. It'd be great if Lysnaa could sum up the usability test findings in a document/presentation for me, integration will be easier that way. Review collected by and hosted on G2.com.

I used Lyssna to run a research study for a new app I am developing. It was straightforward to set up with real users. Most surprising was the speed; useful survey results were back in under 30 minutes! Review collected by and hosted on G2.com.

It would be great if the limitations of the free tier were explained a bit more clearly. For instance how many responses per study are permitted. Review collected by and hosted on G2.com.

Honestly, it’s the speed. I mainly use it for five-second tests and preference tests, and I can get something live in about 15–20 minutes, which for research tooling is perfect. The results are also easy to read, I can pull a screenshot straight into a doc, and it actually makes sense to someone who wasn’t in the room. Review collected by and hosted on G2.com.

The panel quality is a bit inconsistent if I'm being honest. You'll get responses where someone has clearly just clicked through as fast as possible to collect their reward, and there's not a great way to weed those out without doing it by hand. Also the pricing has gone up since the rebrand from UsabilityHub and I do feel it a little. Nothing dealbreaking but worth knowing going in. Review collected by and hosted on G2.com.

I like that I'm able to conduct UXR in one hub. I haven't explored all the different types of tests, but I enjoy that I'm not responsible for external recruitment if I don't have to be. Review collected by and hosted on G2.com.

There have been multiple instances in which my changes were not being saved and I lost entire studies that I had spent time working on, which was really frustrating. I wish it operated like Google Suite, where changes are saved almost immediately on the cloud with the option to Undo, Redo, and view Version History should I choose.

I also find the flow of some of the tests to be a bit odd, specifically A/B testing as a UX Designer. I've found myself having to administer 2 First-Click tests instead to achieve the results that a A/B test would otherwise give me if not administered through Lyssna. Review collected by and hosted on G2.com.

It's a great tool that I, as a UX Researcher, can use to quickly gather feedback about our live website and the prototypes that my fellow UX Designers are making for the team. This makes the voice of the customer more important to our company and advocates a great UX. Also, customer support is through the roof: always very helpful and accomodating. Feedback is brought to the developer team, so things that are missing constantly evolve. Review collected by and hosted on G2.com.

Not many downsides, only that the questionnaire logic is a bit more basic than dedicated Survey tools.

But the fact that you can record live website behavior and people interacting with a prototype, and even do audio recordings, make it a tool that we are very happy to use. Review collected by and hosted on G2.com.

The interface is intuitive and the AI really helps to gather better responses and in turn, really speeds up and helps with analysing the results Review collected by and hosted on G2.com.

Customer support is mostly articles it was easy enough to figure things out but it would have been great to speak to a person in the early days Review collected by and hosted on G2.com.

Super fast feedback

Easy to set up and run tests

Flexible formats for different research needs

Solid panel reach Review collected by and hosted on G2.com.

Prototype builder could use more flexibility

Pricing model can get tricky with targeting

The AI summary combines all responses in preference tests, so it ends up being too generic and not that useful. Review collected by and hosted on G2.com.