
I like that Dovetail gives our organization a shared place to understand customers and centralize scattered research, so we can check what we already know before doing more research. I appreciate the efficient collaboration across teams, the reels that bring customer stories and problems to life, and the accurate AI transcripts. I also value the Contacts feature because it helps us gather information about customers before inviting them to interview again and avoid contacting the same group each time. Review collected by and hosted on G2.com.
I think Dovetail could improve the Contacts feature with better panel management. Only admins should be able to create new category inputs for contact information so we can keep data inputs clean. Our organization hasn’t found much benefit in uploading quantitative research to Dovetail; it seems to clutter the feed. Review collected by and hosted on G2.com.


