Survicate Reviews & Product Details

Survicate is a robust tool for facilitating surveys across various channels, including email, apps, and websites. The app is thoughtfully designed to capture customer input and consolidate all relevant touchpoints and information from clients. Survicate excels in feedback management, offering a powerful insight hub that gathers and shares valuable insights. Its topic detection feature is particularly strong, automatically identifying and capturing relevant information from survey responses. The app also enables users to efficiently define their segments and distribute surveys to the right targets, ensuring robust and accurate feedback. We have observed the strong integration measures implemented by the Survicate vendor, which allow for the capture of real-time information from these channels. Additionally, the feedback and survey data we receive are well protected, with access restricted to only the appropriate individuals. Review collected by and hosted on G2.com.

Survicate has issues with audience targeting, which demands extra automation and control

Survicate is rigid in allowing more customization, even for a basic thing like widget designs Review collected by and hosted on G2.com.

Survicate makes the process of survey creation and launching more efficient and inclusive

The targeting of survey audiences is also effectively handled by this app, with flexible survey designs

We have experienced brilliant integration mechanisms from Survicate, more so with numerous analytical tools and this makes it easy to evaluate the feedback shared

Survicate has responsible and kind customer support, that is informative and approachable to offer help

The collection of feedback is not limited, as it ensures we get them from diverse channels, accommodating diversity Review collected by and hosted on G2.com.

Survicate has unattainable licensing structures, which restricts growing companies from using this app

The app has numerous features that demands articulate settings, and this expands the learning curve or process Review collected by and hosted on G2.com.

I confess that I had a difficult streak with the survey platforms: most were very expensive, too much to use or simply didn’t give me the data I needed. Since I started using Survicate I was hooked from the beginning, how easy it integrates with everything and how simple it is to start using it. It was the most intuitive thing to create effective surveys without being an expert, just by writing "I want to know how users feel after onboarding", the AI put together a survey ready to launch, with questions that went straight to the point. Not to mention the support: they give you a real conversation, and respond quickly and solve problems. Review collected by and hosted on G2.com.

The truth is that I did not encounter major flaws. The tool always worked wonderfully, without those drops or errors that give you a headache. Surveys load in seconds and information is always available. The truth is that it’s one of those tools you can rely on, without fear of unpleasant surprises. Review collected by and hosted on G2.com.

This tool is straightforward to set up and offers a variety of display options, including native mobile, web, and standalone formats. Its clear content hierarchy makes it easy to organize projects into folders, which helps keep everything structured. The flexible survey placement also enhances both reach and adaptability. Review collected by and hosted on G2.com.

The platform offers a limited range of question types, and I find that some useful options are missing. Additionally, it counts partial responses as full responses, which has the potential to distort the results. I also find the character limits in the privacy policy settings to be quite restrictive. Review collected by and hosted on G2.com.

I like how friendly the user interface is and how easy it was to get onboarded and create my first survey. I also like the many customization options that are available when setting up the survey. Review collected by and hosted on G2.com.

Some things about the UX/UI are not super intuitive — for example, it wasn't immediately clear how to update a live/active survey once I've made changes. Also, I would expect the Analyze tab to have more options ideally (such as filtering by completeness). Review collected by and hosted on G2.com.

My experience with Survicate has been very positive. The platform has empowered our team to create on-brand, in-app surveys that feel like a natural part of our user experience. The ability to customize the look and feel is a significant advantage, ensuring consistency with our branding. Furthermore, creating and sharing toolkits with my team has streamlined our survey process, making collaboration much more efficient and consistent. The overall reporting structure gives us clear insights into the data we collect.

The standout feature for me is the deep customization available for in-app surveys. Being able to tailor every aspect to match our brand's aesthetics is crucial for maintaining a seamless user journey and building trust with our users. I also highly value the toolkit functionality, which allows me to set up survey templates and assets for my team. This ensures everyone is working from the same playbook and maintaining high standards across all our feedback initiatives. Review collected by and hosted on G2.com.

While Survicate is strong in its core survey features, I find the AI capabilities could be more in-depth. I wish the AI was more of a partner in the survey creation process. For instance, it would be incredibly helpful if AI could assist in drafting questions, offering suggestions to eliminate biased wording, and providing a deeper analysis of potential survey outcomes before launch. While the reporting is solid, I'd like the AI to be smart enough to analyze our results and recommend concrete paths forward based on the feedback we've received.

Survicate solves the critical problem of collecting user feedback in a way that is both effective and brand-aligned. It allows us to move beyond generic survey forms and create integrated feedback experiences. This benefits us by increasing response rates and providing us with high-quality, actionable insights directly from our users, which helps us make more informed product decisions. Review collected by and hosted on G2.com.

I am using Survicate because with the help of survicate we can eaily build surveys in minutes with drag and drops also they give me real time feedbacks. it is ease to implement and give us all the required templates with best customer supports. Review collected by and hosted on G2.com.

Survicate collect feedback globally with different languages and nothing to dislike about it. Review collected by and hosted on G2.com.

I support NPS campaigns that we record in Survicate through Intercom popups and email campaigns. Additionally we capture end-of-onboarding surveys to capture timely feedback on how to improve our processes. Review collected by and hosted on G2.com.

We haven't found a both way pathway to connect survicate and back to salesforce for NPS, so there was a little bit of manual work. (We were looking to just keep NPS at 1 important question to capture emails and customer account and feed customer name for analysis) Review collected by and hosted on G2.com.

When I joined the company, my team was already using Survicate, so I didn't need to go through the implementation process.

I create new surveys and monitor previous surveys weekly.

Survicate offers a wide range of survey customization options. I've always been able to create my surveys in the format I want.

It has a wide variety of question types and logic that allows me to segment the audience responding to my survey.

Another highlight of Survicate is that it's very easy and intuitive to use. You can create a survey very quickly. It also has several integrations, which greatly helps me track the users who responded to the survey.

The support is excellent, whenever I needed it I was very well attended to. Review collected by and hosted on G2.com.

Survicate is very easy to use and very useful. You can create general logic and even more complex logic.

However, if you need to apply complex logic, it's easy to get lost in the logic options. The interface doesn't provide much detail when you need to apply complex logic, which wastes a lot of time creating surveys with complex logic. Review collected by and hosted on G2.com.

Price - that was the decision maker for us - we do not have a huge number of respondents

Integrations - Marketo and Salesforce work great

Support - super responsive, deals with issues. Goes extra mile.

I like a lot insights feature - saves time running the responses through AI to get an analysis. Review collected by and hosted on G2.com.

Missing integration with Salesforce Service Cloud.

Confidentiality - users have access to all surveys. You create a space - that is extra cost.

You cannot choose to only receive finished surveys. Review collected by and hosted on G2.com.