Marvin Reviews & Product Details

Marvin is purpose-built for UXR, and it doesn't attempt to be an all-in-one solution. Because of this focus, it handles the specific tasks required in user research exceptionally well. The features are robust, yet the platform remains intuitive and straightforward to navigate. As the UXR lead, I genuinely enjoy using the tool, but what I appreciate most is how easily our non-UXR team members can jump in and use it regularly. The onboarding process was simple, which is crucial for our goal of democratizing research and empowering squads to involve users in our workflow. Teams are now sharing user insights during meetings, standups, and product strategy sessions through the HeyMarvin platform—this, to me as a UXR professional, is a true mark of success. Review collected by and hosted on G2.com.

I wish I could do deep research in the cross-project analysis. At times the deep research does take quite a long time to produce a result. I REALLY WANT to see how many times each published insight has been viewed. Review collected by and hosted on G2.com.

HeyMarvin is the whole package. The more I use it, the more I keep discovering new ways it supports my research and design process - from organizing notes, to capturing insights, to adding interview questions ahead of time and getting accurate summaries afterward. It’s like having a thoughtful research assistant that helps me stay organized, save time, and focus on what really matters - understanding people and their needs. Review collected by and hosted on G2.com.

The only thing that I have been noticing that I wish could be solved is that when I go into an insights document there is no way to just go back to the project I am in, you need to click the Home Marvin icon and go all the way to home and then go to your project and then insights and such. Please give us some breadcrumbs or back button! Thanks :) Review collected by and hosted on G2.com.

I have been using Marvin since January of this year to perform transcriptions and interview analyses, and I am really impressed by how accurate it is, as it makes very few errors. This has been a great improvement compared to my previous experience with other platforms, whose transcriptions were not very accurate. I especially appreciate how easy it is to use Marvin, as it is very intuitive and its interface is easy to handle. The initial setup was quite simple and after a few hours of exploring the platform, I was able to understand how it worked. Additionally, the visual aids, like the explanatory bubbles that appear next to what you want to click on, are very helpful for understanding each section. Marvin has greatly streamlined the interview analysis process, allowing me to access information more quickly and accurately. I can even ask Marvin questions about specific aspects, which further speeds up the analysis. I highlight the quality of the transcription, which is crucial for some projects. The tagging functions and Marvin's ability to answer questions with broad and detailed responses are incredibly useful. The ease of handling, clear transcriptions, and agile analysis are very important factors for me and make me want to continue using Marvin in the future. I can trust Marvin to analyze large volumes of data, like a project with multiple interviews in various countries, without loss of quality. I give it a 10 and trust Marvin much more than other tools like ChatGPT for this type of analysis. Review collected by and hosted on G2.com.

Sometimes Marvin experiences 'glitches' that affect its functioning. Additionally, the analysis using Marvin's AI tool is not as accurate as expected. Review collected by and hosted on G2.com.

I find Marvin to be incredibly useful for conducting discovery interviews and consolidating various forms of data, such as intercom and survey data, which makes it an invaluable repository for product research within our team. The setup process was straightforward, and even though we mainly self-served during the trial, the onboarding call provided by the team was insightful, offering great tips on maximizing Marvin's capabilities. Marvin effectively solves the issue of navigating differing opinions by enabling us to gather proper research and feedback from customers and prospects, and to present concrete evidence to stakeholders to support product development decisions. I love its feature of having a notetaker for conference calls, which eliminates the need for manual recording, and the possibility to link discussion guides to discovery calls is super helpful. The comprehensive labeling system and cutting-edge AI capabilities allowing us to perform various analyses are exceptional. Additionally, the automatic digest sent to our inboxes with updates and recent highlights keeps everyone informed on the latest changes. Marvin's seamless integration with tools like Zoom, Teams, Slack, and Intercom enhances its functionality, allowing insights sharing beyond the product team. Review collected by and hosted on G2.com.

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I appreciate Marvin's ability to record user interviews and team meetings in a secure manner, integrating seamlessly with MS Teams, which is essential for compliance with my company's requirements. The automatic generation of accurate transcripts within minutes is a significant time-saver, as it eliminates the hassle and expense often associated with transcription services. The synchronization of transcripts with their respective audio and video recordings, along with the ability to search and share them easily, enhances collaborative efficiency tremendously. The integrated analysis tools, including robust AI shortcuts, allow me to perform detailed analysis on both individual interviews and larger projects. The convenience of using the 'Analyze by Question' feature to obtain specific insights is unparalleled in enhancing the precision of my research. Additionally, the platform's research repository function is indispensable, allowing quick addition and publication of insights for stakeholder review. Having these functionalities combined in one place significantly streamlines my workflow and makes using Marvin a compelling choice. Review collected by and hosted on G2.com.

I find the customization options for graphs and charts for quantitative data lacking, as I need to export them in various formats directly into reports or slide decks. Additionally, the analysis of quantitative survey data is not as robust as I would like, particularly when uploading data from Qualtrics or a spreadsheet. I also found it initially intimidating to understand the setup due to the many options available on the interface, especially the multiple 'ASK AI' search bars which were confusing at first. Review collected by and hosted on G2.com.

Marvin helps me organize all the raw materials I need for research. I handle the initial groundwork in Marvin, and then my teammates continue the process from there. Review collected by and hosted on G2.com.

While there are features available for taking notes, I think the note-taking functionality could be more flexible. Review collected by and hosted on G2.com.

As a small group, when we were introduced to Marvin, we had no idea the value it would eventually bring our team. We have shifted from providing research insights to only the applicable stakeholders, to offering and displaying research throughout our whole organization. It's easy to implement, scalable, organized, constantly adding new features and so quick to respond to any request, enhancement idea, or support we have. It's been an absolute game changer for our small, but mighty team, and it paid for itself within 2 weeks of use. We love it! Review collected by and hosted on G2.com.

As a new team starting out with a repository, we had no idea what we needed. I wish I would have asked to see how other companies thought to organize the repository or get feedback about what worked and didn't with other companies. Common case of "You don't know what you don't know" and at the time of implementation, we were just super green with the idea of a repository. Review collected by and hosted on G2.com.

I've been using Marvin for about three years, and it's hands down one of the best tools I've worked with. While there are many standout features, what really sold me was the ability to cross-analyze across any number of projects, whether you're being highly selective or casting a wide net. It's very easy to use and implement into existing team workflows. I've used mainly the Pendo, Gsuite, and Gong integrations and have had no issues there.

Coming from a B2B SaaS product design background, I especially appreciate the app’s UX, UI, and information architecture. Kudos to your design, product, engineering, and marketing teams for setting the bar on what true cross-functional collaboration looks like! Review collected by and hosted on G2.com.

One area I think Marvin could consider exploring on its roadmap is enabling comparisons between user-sourced insights and external data sources. There’s a compelling value proposition in helping users validate their findings against broader, real-world data.

Piloting this in a single vertical could be a great starting point. Review collected by and hosted on G2.com.

Hey Marvin has revolutionized our UX Research workflow. As a team, we rely heavily on it for our research repository, recording user interviews, and analyzing data, and the support and response to feedback from the Marvin team that we receive always exceed our expectations.

What truly stands out is how much time it saves us. The AI capabilities allow us to comb through vast amounts of qualitative data incredibly quickly, surfacing key themes and insights that would take hours, if not days, to uncover manually. This speed directly translates into greater efficiency for me personally, giving me the ability to tackle more research at once.

Beyond the efficiency, Hey Marvin provides unparalleled transparency into our research insights for the entire team. With all our interview recordings, notes, and analyses centralized in one place, it's easy for anyone to access, understand, and leverage the valuable customer knowledge we've gathered. This fosters a truly data-driven environment and ensures everyone is on the same page. Review collected by and hosted on G2.com.

One area for potential improvement in Marvin's AI analysis capabilities would be around nuance and contextual understanding. Occasionally, the AI might miss the more subtle implications, context within interview responses, or which speaker is the interviewer/respondent, requiring extra human review to catch these qualitative intricacies. Review collected by and hosted on G2.com.

Our team really benefits from having an organized, centralized hub for all our user research. It makes it easy to revisit the voice of the user whenever we need to validate decisions or identify patterns. But my absolute favourite thing about HeyMarvin is how it instantly transcribes and summarizes user interviews. It means I can run interviews solo without needing a note-taker, and it drastically cuts down the time I spend pulling key quotes, summarizing insights, and spotting recurring themes. Review collected by and hosted on G2.com.

I’ve had a great experience using HeyMarvin, there’s really nothing I dislike about the product. One feature that could make it even more powerful would be the ability to generate a summary document within a file folder that pulls insights from all the files inside. It would be great to use the AI tool at the folder level to synthesize research findings across multiple sources. Review collected by and hosted on G2.com.