Discuss Reviews & Product Details

I really appreciate the ability to get recordings so I can analyze them and share them with my team. It's great to have the backroom conversation and chat during meetings, and the use of visual stimuli to show participants is very effective. The tech support is also a big plus for me. Whenever there's a problem, they're there to assist. Review collected by and hosted on G2.com.

I would say once or twice a day, I get a dropped call. So if I'm doing six hours of interviews, one or two of those interviews every day does have some audio problems. I know you can't control the Internet connection of all parties. But if I had to pick something, that would be my one complaint. Review collected by and hosted on G2.com.

I appreciate the observer stream in Discuss that resolves issues you might face with regular video chat services, like participants seeing the observers. My favorite feature is being able to clip moments as an observer to highlight specific things participants say. The 'back-room' chat is also great for moderators and observers to chat together. It's great for allowing observers to get the most out of the research work, enabling the addition of notes, asking for specific prompts, and clipping relevant moments effectively. Review collected by and hosted on G2.com.

I'm not sure how the moment-clipping looks on the back-end, so maybe if that could be any easier to parse, it would be helpful? Really just improving on the things they're already doing and making them smoother is good, but I don't think it's wise to add too many bells & whistles. I think Discuss has a good thing going right now and shouldn't over-complicate itself. Review collected by and hosted on G2.com.

As an observer of the User Research, I love how the video and audio are high quality. The app the user is asked to use is fast and I could tell it has little or no learning curve. I also loved how the internal chat feature worked so I could talk with the moderator and other observers seamlessly. Review collected by and hosted on G2.com.

As an observer, I had no issues with the platform. Review collected by and hosted on G2.com.

I use Discuss to offer online consumer conversations and connections for my colleagues, allowing them to talk directly to people across markets to understand their everyday lives. It helps us to understand people in different countries and cultures that we cannot get to experience in person. I like the great account service in the planning and during the interviews themselves, as well as the quick turnaround and good value. I appreciate having access to all interview videos and transcripts and the AI tool for summaries, which surfaces relevant content to answer specific questions. I particularly enjoy the in-the-moment experience of talking to people online and how the AI tools allow me to analyse all the conversations to look for recurring themes. The initial setup was easy. Review collected by and hosted on G2.com.

Nothing to share Review collected by and hosted on G2.com.

I like the technical support that I can access any time when I face difficulty. I also find the multi chat rooms feature very useful, especially for discussions involving people from different languages. Setup was very easy. Review collected by and hosted on G2.com.

The user interface could be improved a little. Review collected by and hosted on G2.com.

I really like the backroom feature. It's a big deal for us because it allows my clients to join and prompt follow-up questions during interviews without being on camera, maintaining a professional distance. My clients really appreciate that they can join, watch live, and see all the interviews in one place in the back end. I also like how I can upload the interview guide and check it off as I go, because when you check it off, it pastes the interview guide question into the transcript, which is really useful for locating specific questions asked. Another thing I find valuable is that you can download a parsed transcript CSV file from Discuss, where interviews are organized by interview guide question, even if the process can be a bit manual and fussy. I appreciate that you can watch the video recordings at different speeds, like 2x or slowed down, and it live syncs with the transcript as you watch. Review collected by and hosted on G2.com.

Editing the transcripts sometimes is weird and jumps around a bit. It's almost like the page reloads when you finish an edit, and it goes off the live sync autoscroll feature, which is annoying. I have to keep toggling it back on. The transcripts that are captured get chopped up between the different speakers. If our answers overlap by a couple of words, it gets cut up into the transcript with one word at a time from each speaker, which is really annoying when trying to get clean transcripts. Review collected by and hosted on G2.com.

The process of confiriming meetings/accepting them was smooth and very intuitive. It wasn't anywhere tough for new comers on the site for freshers such as me when I got interviewed there. Review collected by and hosted on G2.com.

Post interview-updates, like status of progress including even if someone qualifed or not Review collected by and hosted on G2.com.

I like the Discuss platform and all the tools it offers, not just the whiteboard. I appreciate the support and also enjoy the back-end analysis. I find the instant transcripts and the new AI features like summary, which helps pull quotes and synthesize findings, very useful. Review collected by and hosted on G2.com.

No dislikes! Review collected by and hosted on G2.com.

I absolutely appreciate the simplicity of Discuss, which stands out as its most defining feature for me. The ease of use is exceptional, making it very user-friendly and not complicated at all, allowing seamless interaction with respondents. I am particularly impressed by its data analysis capabilities. Discuss allows me to easily ask specific questions and analyze the compiled data efficiently, which not only provides insightful information but also saves me an enormous amount of time. This time-saving aspect is incredibly valuable as it frees up time for other important tasks. Moreover, the initial setup was very easy, which made the transition to using Discuss smooth and hassle-free. Overall, Discuss significantly aids in conducting qualitative research interviews and analyzing data, enhancing both productivity and efficiency. Review collected by and hosted on G2.com.

Nothing really. It might be helpful to have a tech accessible during the entire interview. Review collected by and hosted on G2.com.

The platform itself is very intuitive and easy to use.

The project tech support team is consistently responsive and helpful, ensuring everything on the back end runs smoothly. They make sure respondents have strong connections and help them to connect if they don't.

Their AI generated transcripts are also high quality, helps to make analysis easier and more efficient.

Respondents can complete homework or prework on the platform which allows responses via text, photo and video. All is stored in one convenient place.

When there is an issue customer service addresses it promptly. Review collected by and hosted on G2.com.

I have had some resolution issues showing stim, but have resolved by using share screen instead of uploading files to the platform. This could be improved. Review collected by and hosted on G2.com.