User Interviews Reviews & Product Details

I joined the User Interviews panel a few months ago to earn some extra income, and I can say that I have found it to be a reliable and well-functioning platform. The interface is straightforward and user-friendly, and customer support is very efficient. I have participated in several interviews, and when I needed assistance adjusting my camera and microphone settings, they promptly called me from the USA to help.

I check the dashboard daily to see if there are new offers that match my profile, but whenever they need my participation, they also reach out to me via email. While the platform doesn't have a lot of features, it provides everything necessary to complete tasks without confusion. I was able to integrate my camera and microphone easily, and whenever I needed help, I received the support required. I believe this company is moving in the right direction, and I hope that in the future, users will benefit from even more improvements while maintaining the platform's simplicity.

I hope that in the next future, the implementation could be even better than now. Review collected by and hosted on G2.com.

So far, I have found only a small number of interviews that match my profile. I would appreciate being included in more opportunities. Review collected by and hosted on G2.com.

I like that User Interviews has a wide range of different people to reach out to, and they have their LinkedIn for verification. The interface is pretty easy to understand. It's also helpful to set things up as fast as possible so I can get tests out quickly and then look at both qualitative and quantitative data to build and launch product features. Review collected by and hosted on G2.com.

There are many times when users did not show up at the scheduled times, which was a big problem because then we'd have to scramble to find new people and set up new times, and that just really delayed our entire testing process. Also, people that would show up that weren't the right fit or were potentially scammers. So they need to revisit their verification process. It was either I wasn't added to the right project or I just couldn't find the project I was looking for, so I'd have to reach out to someone to send me a direct link. Review collected by and hosted on G2.com.

What I value most about User Interviews is how easy it is to recruit participants, which saves us both time and effort. The participants are consistently high quality, and the diversity within the panel is especially impressive—it's one of the reasons we use the platform so frequently.

We also really appreciate the customer support team; they’re always helpful and responsive, though we rarely need to reach out since the platform is so intuitive to use, implement, and train others on. The seamless integration with Zoom, Teams, calendars, and email is another major plus that makes our workflow even smoother. Review collected by and hosted on G2.com.

There are very few aspects of the UI that I dislike. One issue I have is with the messaging system for participants—the display is quite poor, and I often have trouble locating who has messaged me. Additionally, while the filters have seen some improvements, I still feel they require further enhancement. Review collected by and hosted on G2.com.

Nothing positive to add at this time. I am updating my review with a bad experience I have been enduring for 2+ months. Review collected by and hosted on G2.com.

I have had a client who ruined my whole experience with that platform. So basically, the market research company - client of User Interviews - called "Sargo" took every kind of information, and did not process the payment as planned, more than 2 months after the completion of my task. It cost me 1 hour of my time, not to mention the information they got for free from me and possibly from many other participants. I have respectfully relaunched Sargo several times; they have never answered. I name it so that both individual participants and survey platforms take note. User Interviews was supposed to protect its panel. I am sorry to realize that it wasn't, and it might attract more abusive clients like Sargo. Review collected by and hosted on G2.com.

The interface is extremely user-friendly, which makes the UI stand out as one of the best for programming. UI has makes implementing complex skipping logic incredibly easy. I really appreciate the customer support—they respond almost immediately and are always ready to assist with any questions or modifications we need. Review collected by and hosted on G2.com.

The absence of a 'Must select one of' option makes it quite challenging to set up multiselect questions that require one of the few options to be selected. This limitation complicates the process of programming such questions. If this is fixed my life will become much easier as I use this every single day. Review collected by and hosted on G2.com.

I like that I'm able to easily refine my criteria of users and get several candidates quickly in the pipeline to talk with. The feedback they provide has helped me several times on projects. Whether it's getting initial direction from users or having them take a look at designs and provide feedback. Very helpful. Also, support is extremely helpful and quick to respond. Review collected by and hosted on G2.com.

AI is becoming a problem that's tough to navigate. I've received several users that it was clear they were either a fake person or a person who was reading a prompt from ChatGPT or some AI Interview assistant. Tough to tell if you're receiving real life feedback or just a prompted response from AI. Review collected by and hosted on G2.com.

It's extremely easy to screen and schedule participants. In addition to the custom screener you set up, you can target participants based on demographics that are already recorded in the application. The video screening is also a huge bonus: it completely removes the need to phone screen participants. Additionally, the support team is very responsive and helpful. I really appreciate the help from the support team in adjusting targeting mid-recruitment, for example. Honestly, this is a fantastic platform and I'm excited to continue using it and getting more familiar with the features. I can easily see myself becoming a power user of User Interviews. Review collected by and hosted on G2.com.

Some markets / metropolitan areas don't have as many users registered on the platform, which can make it difficult to recruit for some specific geographies. Review collected by and hosted on G2.com.

I really like how easy it is to review respondents once they come in. I also like that there is someone online for customer support that can assist within a few hours no matter what my issue is. Review collected by and hosted on G2.com.

The screener functionality within User Interviews could be improved. It's pretty baseline right now which means I do find myself choosing other vendors over UI at times. I'd like to be able to have more complex screening and quota management capabilities within the platform to ensure I'm getting who I need, especially for some complex recruits. Review collected by and hosted on G2.com.

I find the setup process of User Interviews to be quite straightforward due to its simple and intuitive UI, making the initial stages non-problematic and efficient. The platform addresses a significant challenge for us by enabling access to a larger target audience beyond our existing customer base, which helps us validate our market insights more comprehensively. I particularly value the screener surveys feature that allows demographic, psychographic, and firmographic flexibility, enabling us to filter participants efficiently and ensuring they fit well with our research criteria. This level of flexibility and the ability to reach a diverse and extensive audience make User Interviews an asset for comprehensive market research. Review collected by and hosted on G2.com.

I find User Interviews to be quite expensive, which makes it not very budget-friendly, especially for entrepreneurs, startups that are just starting out, or companies that are bootstrapped. Additionally, as a participant, I am unable to participate in User Interviews because it does not allow participants from my country, which limits the accessibility of the platform. Review collected by and hosted on G2.com.

I really appreciate the onboarding process from User Interviews, as their customer success team provided us with a personalized session that was extremely helpful to get started. The platform itself is quite intuitive, so I didn't encounter much trouble navigating it. Additionally, the availability of regular syncs with the user interview team is quite beneficial for ensuring everything runs smoothly, although everything has been functioning well enough that I haven't needed to use these syncs frequently. User Interviews has also significantly helped in bridging the disconnect between us and our potential buyers by allowing us to gain real insights that have become crucial in dictating our product and marketing strategies. I find the criteria setting feature particularly useful, as it allows for intricate targeting of our specific persona, ensuring we find relevant candidates with detailed information. The screener option enhances our ability to narrow down interviews to candidates who provide valuable insights. Consistently, the quality of customer support is commendable, as they assist in addressing issues promptly. The platform's ability to target specific individuals and the diverse pool of candidates available is particularly impressive and reinforces my willingness to repurchase the product. Review collected by and hosted on G2.com.

I have encountered some cases of fraud where individuals create profiles only to earn a few dollars, which was somewhat easy to detect. Although I reported these incidents to User Interviews and those profiles were subsequently deleted, I believe they could improve their criteria by adding stricter requirements. For example, requiring participants to provide social media links or LinkedIn profiles to verify their identities would help mitigate this issue. Review collected by and hosted on G2.com.