User Interviews Reviews & Product Details

Truly, there is nothing I like about a platform that allows its dishonest clients - researchers - to exploit participants and collect insights for free, as attendance and completion are determined solely at the researcher’s discretion. Sincerely. Review collected by and hosted on G2.com.

I completed a 1h30 research interview on this platform run on behalf of a large, well-known company (Bluehost). The study was fully completed, and I provided detailed answers throughout (video interview).

After completion, the researcher marked me as a “no show.” and did not respond to my messages.

I then provided screenshots and evidence of my participation to User Interviews, which refused to process the promised incentive, stating that attendance and completion are determined solely at the researcher’s discretion, with no independent verification or meaningful appeal process.

In practice, this means a researcher can collect insights and withhold payment without consequences, even when evidence is provided by the participant.

I invested significant professional time based on a guaranteed incentive advertised by the platform. The experience revealed a serious imbalance of power and a lack of participant protection.

I would strongly caution professionals and consultants against participating in studies on this platform.

It proved to have no respect for your time and value. Review collected by and hosted on G2.com.

I joined the User Interviews panel a few months ago to earn some extra income, and I can say that I have found it to be a reliable and well-functioning platform. The interface is straightforward and user-friendly, and customer support is very efficient. I have participated in several interviews, and when I needed assistance adjusting my camera and microphone settings, they promptly called me from the USA to help.

I check the dashboard daily to see if there are new offers that match my profile, but whenever they need my participation, they also reach out to me via email. While the platform doesn't have a lot of features, it provides everything necessary to complete tasks without confusion. I was able to integrate my camera and microphone easily, and whenever I needed help, I received the support required. I believe this company is moving in the right direction, and I hope that in the future, users will benefit from even more improvements while maintaining the platform's simplicity.

I hope that in the next future, the implementation could be even better than now. Review collected by and hosted on G2.com.

So far, I have found only a small number of interviews that match my profile. I would appreciate being included in more opportunities. Review collected by and hosted on G2.com.

I like the speed of User Interviews. I appreciate the surveys that are selected and the amount of money that I’m paid for my time. It helps with expanding my knowledge, and allows me to impart knowledge and get a few dollars on the side. I also find the setup to be reasonably simple. Review collected by and hosted on G2.com.

I believe they could improve the website. Make it more concise. Give you the ability to delete things you no longer need. And at times I have glitches with the app both on desktop and mobile. Review collected by and hosted on G2.com.

I like that User Interviews has a wide range of different people to reach out to, and they have their LinkedIn for verification. The interface is pretty easy to understand. It's also helpful to set things up as fast as possible so I can get tests out quickly and then look at both qualitative and quantitative data to build and launch product features. Review collected by and hosted on G2.com.

There are many times when users did not show up at the scheduled times, which was a big problem because then we'd have to scramble to find new people and set up new times, and that just really delayed our entire testing process. Also, people that would show up that weren't the right fit or were potentially scammers. So they need to revisit their verification process. It was either I wasn't added to the right project or I just couldn't find the project I was looking for, so I'd have to reach out to someone to send me a direct link. Review collected by and hosted on G2.com.

What I value most about User Interviews is how easy it is to recruit participants, which saves us both time and effort. The participants are consistently high quality, and the diversity within the panel is especially impressive—it's one of the reasons we use the platform so frequently.

We also really appreciate the customer support team; they’re always helpful and responsive, though we rarely need to reach out since the platform is so intuitive to use, implement, and train others on. The seamless integration with Zoom, Teams, calendars, and email is another major plus that makes our workflow even smoother. Review collected by and hosted on G2.com.

There are very few aspects of the UI that I dislike. One issue I have is with the messaging system for participants—the display is quite poor, and I often have trouble locating who has messaged me. Additionally, while the filters have seen some improvements, I still feel they require further enhancement. Review collected by and hosted on G2.com.

The interface is extremely user-friendly, which makes the UI stand out as one of the best for programming. UI has makes implementing complex skipping logic incredibly easy. I really appreciate the customer support—they respond almost immediately and are always ready to assist with any questions or modifications we need. Review collected by and hosted on G2.com.

The absence of a 'Must select one of' option makes it quite challenging to set up multiselect questions that require one of the few options to be selected. This limitation complicates the process of programming such questions. If this is fixed my life will become much easier as I use this every single day. Review collected by and hosted on G2.com.

I like that I'm able to easily refine my criteria of users and get several candidates quickly in the pipeline to talk with. The feedback they provide has helped me several times on projects. Whether it's getting initial direction from users or having them take a look at designs and provide feedback. Very helpful. Also, support is extremely helpful and quick to respond. Review collected by and hosted on G2.com.

AI is becoming a problem that's tough to navigate. I've received several users that it was clear they were either a fake person or a person who was reading a prompt from ChatGPT or some AI Interview assistant. Tough to tell if you're receiving real life feedback or just a prompted response from AI. Review collected by and hosted on G2.com.

It's extremely easy to screen and schedule participants. In addition to the custom screener you set up, you can target participants based on demographics that are already recorded in the application. The video screening is also a huge bonus: it completely removes the need to phone screen participants. Additionally, the support team is very responsive and helpful. I really appreciate the help from the support team in adjusting targeting mid-recruitment, for example. Honestly, this is a fantastic platform and I'm excited to continue using it and getting more familiar with the features. I can easily see myself becoming a power user of User Interviews. Review collected by and hosted on G2.com.

Some markets / metropolitan areas don't have as many users registered on the platform, which can make it difficult to recruit for some specific geographies. Review collected by and hosted on G2.com.

I really like how easy it is to review respondents once they come in. I also like that there is someone online for customer support that can assist within a few hours no matter what my issue is. Review collected by and hosted on G2.com.

The screener functionality within User Interviews could be improved. It's pretty baseline right now which means I do find myself choosing other vendors over UI at times. I'd like to be able to have more complex screening and quota management capabilities within the platform to ensure I'm getting who I need, especially for some complex recruits. Review collected by and hosted on G2.com.

I find the setup process of User Interviews to be quite straightforward due to its simple and intuitive UI, making the initial stages non-problematic and efficient. The platform addresses a significant challenge for us by enabling access to a larger target audience beyond our existing customer base, which helps us validate our market insights more comprehensively. I particularly value the screener surveys feature that allows demographic, psychographic, and firmographic flexibility, enabling us to filter participants efficiently and ensuring they fit well with our research criteria. This level of flexibility and the ability to reach a diverse and extensive audience make User Interviews an asset for comprehensive market research. Review collected by and hosted on G2.com.

I find User Interviews to be quite expensive, which makes it not very budget-friendly, especially for entrepreneurs, startups that are just starting out, or companies that are bootstrapped. Additionally, as a participant, I am unable to participate in User Interviews because it does not allow participants from my country, which limits the accessibility of the platform. Review collected by and hosted on G2.com.