UserTesting
UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.
Average Rating: 4.4/5.0
Total Reviews: 733
How Do G2 Users Rate UserTesting?
- Ease of Use: 8.4/10 (Category avg: 9.0/10)
- Sorting: 7.4/10 (Category avg: 8.4/10)
- In-App: 7.4/10 (Category avg: 8.3/10)
- On-Site: 6.9/10 (Category avg: 8.1/10)
Who Is the Company Behind UserTesting?
- Seller: UserTesting
- Company Website:
- Year Founded: 2007
- HQ Location: San Francisco, CA
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Twitter: @usertesting
42,832 Twitter followers -
LinkedIn® Page: www.linkedin.com
1,876 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: UX Researcher, Product Designer
- Top Industries: Computer Software, Financial Services
- Company Size: 41% Large, 37% Medium
What Do G2 Reviewers Say About UserTesting?
AI-generated summary from verified user reviews
Pros
- Users appreciate the ease of use of UserTesting, enabling quick setup and feedback for effective digital experiences.
- Users value the valuable insights UserTesting provides, enhancing understanding of consumer sentiment effectively and efficiently.
- Users value the time-saving feedback from UserTesting, allowing for swift, informed decisions without guesswork.
- Users praise the helpful and quick customer support of UserTesting, enhancing their overall experience and effectiveness.
- Users value the insightful feedback tools of UserTesting, enhancing understanding of consumer sentiment effectively and efficiently.
Cons
- Users face testing difficulties due to technical issues and limited quality of participants in unmoderated studies.
- Users express frustration over missing features in UserTesting, highlight difficulties with notes and survey formatting.
- Users report survey issues, including limited lanes, low participant quality, and lengthy wait times for results.
- Users find UserTesting to be expensive, especially considering the quality of the participant pool and support services.
- Users find the limited functionality of UserTesting, particularly in analysis and feature reliability, frustrating at times.
What Are Recent G2 Reviews of UserTesting?
"Quick Access to Real Users with an Intuitive Dashboard and Rich Video Insights"
Rating: 4.5/5.0 stars
— Luciana S.
"UserTesting Makes Gathering Genuine Feedback Fast and Simple"
Rating: 4.5/5.0 stars
— Sambit Kumar B.
What Are G2 Users Discussing About UserTesting?
- What is UserTesting used for? - 1 comment
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- What are the three types of user testing?
- Does user testing record your face? - 2 comments
- What does user testing do? - 1 comment, 1 upvote







