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Best User Research Tools with Text/Notes Capabilities

Benefits of User Research Tools with Text/Notes capabilities include: Text responses to situational prompts.
Below are the top-rated User Research Tools with Text/Notes capabilities, as verified by G2’s Research team. Real users have identified Text/Notes as an important function of User Research Tools. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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9 Listings in User Research Available
(784)4.4 out of 5
11th Easiest To Use in User Research software
View top Consulting Services for UserTesting
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

    Users
    • UX Researcher
    • Product Designer
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 41% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • UserTesting Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    114
    Helpful
    94
    Time-saving
    63
    Customer Support
    51
    Testing Process
    41
    Cons
    Testing Difficulties
    39
    Missing Features
    34
    Survey Issues
    33
    Participant Management
    31
    Expensive
    26
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • UserTesting features and usability ratings that predict user satisfaction
    8.4
    Ease of Use
    Average: 9.0
    7.4
    Sorting
    Average: 8.4
    7.4
    In-App
    Average: 8.3
    6.9
    On-Site
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @usertesting
    43,199 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,810 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

Users
  • UX Researcher
  • Product Designer
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 41% Enterprise
  • 37% Mid-Market
UserTesting Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
114
Helpful
94
Time-saving
63
Customer Support
51
Testing Process
41
Cons
Testing Difficulties
39
Missing Features
34
Survey Issues
33
Participant Management
31
Expensive
26
UserTesting features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.0
7.4
Sorting
Average: 8.4
7.4
In-App
Average: 8.3
6.9
On-Site
Average: 8.0
Seller Details
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@usertesting
43,199 Twitter followers
LinkedIn® Page
www.linkedin.com
1,810 employees on LinkedIn®
(179)4.5 out of 5
Optimized for quick response
9th Easiest To Use in User Research software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dscout is an AI-powered Research Platform for capturing in-context insights from high-quality participants. The world’s biggest brands use Dscout to test ideas, iterate quickly, collaborate, and build

    Users
    • UX Researcher
    • Senior UX Researcher
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 59% Enterprise
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dscout Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    60
    Customer Support
    48
    Features
    37
    Helpful
    28
    Research Services
    21
    Cons
    Missing Features
    21
    Feature Limitations
    19
    Complex Usability
    18
    Participant Management
    16
    Not User-Friendly
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dscout features and usability ratings that predict user satisfaction
    8.4
    Ease of Use
    Average: 9.0
    7.8
    Sorting
    Average: 8.4
    7.8
    In-App
    Average: 8.3
    6.3
    On-Site
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    dscout
    Company Website
    Year Founded
    2011
    HQ Location
    Chicago, IL
    Twitter
    @dscout
    3,583 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    276 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dscout is an AI-powered Research Platform for capturing in-context insights from high-quality participants. The world’s biggest brands use Dscout to test ideas, iterate quickly, collaborate, and build

Users
  • UX Researcher
  • Senior UX Researcher
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 59% Enterprise
  • 23% Mid-Market
Dscout Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
60
Customer Support
48
Features
37
Helpful
28
Research Services
21
Cons
Missing Features
21
Feature Limitations
19
Complex Usability
18
Participant Management
16
Not User-Friendly
15
Dscout features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.0
7.8
Sorting
Average: 8.4
7.8
In-App
Average: 8.3
6.3
On-Site
Average: 8.0
Seller Details
Seller
dscout
Company Website
Year Founded
2011
HQ Location
Chicago, IL
Twitter
@dscout
3,583 Twitter followers
LinkedIn® Page
www.linkedin.com
276 employees on LinkedIn®

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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

    Users
    • Product Manager
    • Digital Marketing Specialist
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 51% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Hotjar Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Features
    11
    Heatmaps
    10
    Helpful
    10
    Session Replay
    9
    Cons
    Recording Issues
    4
    Difficult Filtering
    3
    Expensive
    3
    Filtering Issues
    3
    Inadequate Filtering
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Hotjar features and usability ratings that predict user satisfaction
    8.9
    Ease of Use
    Average: 9.0
    8.5
    Sorting
    Average: 8.4
    8.9
    In-App
    Average: 8.3
    8.6
    On-Site
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,619 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,813 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

Users
  • Product Manager
  • Digital Marketing Specialist
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 51% Small-Business
  • 38% Mid-Market
Hotjar Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Features
11
Heatmaps
10
Helpful
10
Session Replay
9
Cons
Recording Issues
4
Difficult Filtering
3
Expensive
3
Filtering Issues
3
Inadequate Filtering
3
Hotjar features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 9.0
8.5
Sorting
Average: 8.4
8.9
In-App
Average: 8.3
8.6
On-Site
Average: 8.0
Seller Details
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,619 Twitter followers
LinkedIn® Page
www.linkedin.com
1,813 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Userlytics is a full featured state of the art user experience research platform with a global participant group of more than 2 million panelists. Since 2009, Userlytics has been helping enterprises a

    Users
    • UX Researcher
    • UX Designer
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 47% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Userlytics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    11
    Ease of Use
    11
    Easy Setup
    10
    Helpful
    6
    Implementation Ease
    5
    Cons
    Poor Usability
    5
    Not User-Friendly
    4
    Poor UI Design
    4
    Slow Processes
    4
    Navigation Difficulty
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Userlytics features and usability ratings that predict user satisfaction
    8.2
    Ease of Use
    Average: 9.0
    7.6
    Sorting
    Average: 8.4
    7.5
    In-App
    Average: 8.3
    7.4
    On-Site
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2009
    HQ Location
    Miami, Florida
    Twitter
    @Userlytics
    44,072 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    110 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Userlytics is a full featured state of the art user experience research platform with a global participant group of more than 2 million panelists. Since 2009, Userlytics has been helping enterprises a

Users
  • UX Researcher
  • UX Designer
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 47% Mid-Market
  • 32% Small-Business
Userlytics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
11
Ease of Use
11
Easy Setup
10
Helpful
6
Implementation Ease
5
Cons
Poor Usability
5
Not User-Friendly
4
Poor UI Design
4
Slow Processes
4
Navigation Difficulty
3
Userlytics features and usability ratings that predict user satisfaction
8.2
Ease of Use
Average: 9.0
7.6
Sorting
Average: 8.4
7.5
In-App
Average: 8.3
7.4
On-Site
Average: 8.0
Seller Details
Company Website
Year Founded
2009
HQ Location
Miami, Florida
Twitter
@Userlytics
44,072 Twitter followers
LinkedIn® Page
www.linkedin.com
110 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly benefi

    Users
    • Owner
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 79% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Userback Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    53
    Feedback Management
    30
    Features
    26
    Setup Ease
    25
    Simple
    25
    Cons
    Limited Customization
    15
    Feature Limitations
    9
    Missing Features
    9
    Limited Options
    8
    Not User-Friendly
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Userback features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 9.0
    8.2
    Sorting
    Average: 8.4
    8.2
    In-App
    Average: 8.3
    8.7
    On-Site
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Userback
    Company Website
    Year Founded
    2014
    HQ Location
    Brisbane
    Twitter
    @userbackio
    206 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly benefi

Users
  • Owner
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 79% Small-Business
  • 7% Mid-Market
Userback Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
53
Feedback Management
30
Features
26
Setup Ease
25
Simple
25
Cons
Limited Customization
15
Feature Limitations
9
Missing Features
9
Limited Options
8
Not User-Friendly
8
Userback features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 9.0
8.2
Sorting
Average: 8.4
8.2
In-App
Average: 8.3
8.7
On-Site
Average: 8.0
Seller Details
Seller
Userback
Company Website
Year Founded
2014
HQ Location
Brisbane
Twitter
@userbackio
206 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
(196)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Survicate is a powerful yet intuitive customer feedback platform designed for modern, customer-centric teams. With it, you can collect, analyze, and act on customer feedback all in one place. Colle

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Survicate Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Customer Support
    21
    Survey Management
    19
    Easy Integrations
    15
    Helpful
    13
    Cons
    Survey Issues
    14
    Survey Limitations
    11
    Limitations
    10
    Limited Customization
    8
    Missing Features
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Survicate features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.0
    8.2
    Sorting
    Average: 8.4
    8.7
    In-App
    Average: 8.3
    8.3
    On-Site
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Survicate
    Company Website
    Year Founded
    2013
    HQ Location
    Warsaw, MA
    Twitter
    @Survicate
    12,933 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    45 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Survicate is a powerful yet intuitive customer feedback platform designed for modern, customer-centric teams. With it, you can collect, analyze, and act on customer feedback all in one place. Colle

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 42% Mid-Market
Survicate Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Customer Support
21
Survey Management
19
Easy Integrations
15
Helpful
13
Cons
Survey Issues
14
Survey Limitations
11
Limitations
10
Limited Customization
8
Missing Features
7
Survicate features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.0
8.2
Sorting
Average: 8.4
8.7
In-App
Average: 8.3
8.3
On-Site
Average: 8.0
Seller Details
Seller
Survicate
Company Website
Year Founded
2013
HQ Location
Warsaw, MA
Twitter
@Survicate
12,933 Twitter followers
LinkedIn® Page
www.linkedin.com
45 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WEVO is a UX research platform that uncovers insights with significantly less effort than typical tools. Research, product and marketing teams get synthesized quantitative and qualitative insights, sc

    Users
    No information available
    Industries
    • Financial Services
    • Higher Education
    Market Segment
    • 46% Mid-Market
    • 27% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • WEVO features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 9.0
    9.0
    Sorting
    Average: 8.4
    8.1
    In-App
    Average: 8.3
    7.9
    On-Site
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    WEVO
    Year Founded
    2017
    HQ Location
    Boston, Massachusetts
    Twitter
    @Wevoconversion
    1,060 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WEVO is a UX research platform that uncovers insights with significantly less effort than typical tools. Research, product and marketing teams get synthesized quantitative and qualitative insights, sc

Users
No information available
Industries
  • Financial Services
  • Higher Education
Market Segment
  • 46% Mid-Market
  • 27% Enterprise
WEVO features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 9.0
9.0
Sorting
Average: 8.4
8.1
In-App
Average: 8.3
7.9
On-Site
Average: 8.0
Seller Details
Seller
WEVO
Year Founded
2017
HQ Location
Boston, Massachusetts
Twitter
@Wevoconversion
1,060 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Next-generation UX research platform for mobile & desktop

    Users
    No information available
    Industries
    • Internet
    Market Segment
    • 62% Mid-Market
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Lookback features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 9.0
    6.7
    Sorting
    Average: 8.4
    9.6
    In-App
    Average: 8.3
    10.0
    On-Site
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Lookback
    Year Founded
    2013
    HQ Location
    Santa Cruz, CA
    Twitter
    @lookback
    2,758 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Next-generation UX research platform for mobile & desktop

Users
No information available
Industries
  • Internet
Market Segment
  • 62% Mid-Market
  • 33% Enterprise
Lookback features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 9.0
6.7
Sorting
Average: 8.4
9.6
In-App
Average: 8.3
10.0
On-Site
Average: 8.0
Seller Details
Seller
Lookback
Year Founded
2013
HQ Location
Santa Cruz, CA
Twitter
@lookback
2,758 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Entry Level Price:$69.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualaroo is an automated research platform designed to help digital product teams collect valuable insights from their users at scale in the quickest and most seamless way possible. Qualaroo relieves

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Qualaroo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Insights
    1
    Features
    1
    Feedback
    1
    Feedback Quality
    1
    Survey Creation
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Qualaroo features and usability ratings that predict user satisfaction
    8.4
    Ease of Use
    Average: 9.0
    8.6
    Sorting
    Average: 8.4
    9.3
    In-App
    Average: 8.3
    10.0
    On-Site
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Qualaroo
    Year Founded
    2012
    HQ Location
    San Antonio, TX
    Twitter
    @Qualaroo
    37,150 Twitter followers
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

Qualaroo is an automated research platform designed to help digital product teams collect valuable insights from their users at scale in the quickest and most seamless way possible. Qualaroo relieves

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
Qualaroo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Insights
1
Features
1
Feedback
1
Feedback Quality
1
Survey Creation
1
Cons
This product has not yet received any negative sentiments.
Qualaroo features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.0
8.6
Sorting
Average: 8.4
9.3
In-App
Average: 8.3
10.0
On-Site
Average: 8.0
Seller Details
Seller
Qualaroo
Year Founded
2012
HQ Location
San Antonio, TX
Twitter
@Qualaroo
37,150 Twitter followers
LinkedIn® Page
www.linkedin.com