Best User Research Tools with Text/Notes Capabilities

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.

Dscout is an AI-powered Research Platform for capturing in-context insights from high-quality participants. The world’s biggest brands use Dscout to test ideas, iterate quickly, collaborate, and build confidently.

Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

Userlytics is a full featured state of the art user experience research platform with a global participant group of more than 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.

Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection.

Survicate is a powerful yet intuitive customer feedback platform designed for modern, customer-centric teams. With it, you can collect, analyze, and act on customer feedback all in one place. Collect feedback with a variety of highly targeted surveys, from CSAT to NPS, distributed across channels, from mobile and in-app to website and email. Analyze the collected data with AI automatically analyzing & categorizing the feedback, ask further questions in an AI chat that has access to all your feedback sources, and create customizable dashboards for a bird’s eye view of it all. Then, act on the analyzed feedback with 40+ native integrations, from triggering automated comms in Braze to real-time data syncing with HubSpot. Why Survicate? - Launch high-converting surveys in minutes: create fully customized surveys with powerful logic and branching in multiple languages. Choose from hundreds of expert templates or use AI-assisted survey creation to speed up the process. - Capture feedback across multiple channels: collect insights directly via email, shareable links, your website, in-product experiences, mobile apps, Braze In-App messages, or Intercom chat. - Integrate effortlessly with your tech stack: connect Survicate natively with tools like HubSpot, Salesforce, Braze. Sync data seamlessly to update CRM records, trigger workflows, and fuel your analytics. - Maximize insights with partial responses and targeting: capture feedback even from respondents who don’t fully complete surveys and strategically target surveys based on user actions, attributes, or browsing behavior. - Uncover insights faster with AI: use the AI Insights Hub and Research Assistant to automatically categorize feedback, detect trends, and answer research questions—and make informed decisions without drowning in raw data. You’ll be able to: - Understand your users' experiences across your website, mobile app, product, and emails. - Track and improve key metrics over time. Monitor CSAT, NPS®, CES, and custom KPIs with recurring surveys and real-time analytics. - Identify customer needs, potential churn signals, feature requests, and opportunities for growth with perfectly targeted surveys paired with AI-powered feedback analysis. - Democratize access to customer insights across your organization, enabling product managers, researchers, marketers, and support teams to make data-driven decisions. Automatically share insights in Slack channels, view data in Survicate’s dashboards, export reports and share with the team. - Build stronger relationships with your customers. Close the feedback loop by acting on insights, improving your offerings, and showing customers that their voice shapes actually your business. With Survicate, you don't just collect feedback—you transform it into a strategic advantage. Tap into real-time customer intelligence, make smarter decisions, and create products and experiences your customers love.

WEVO is a UX research platform that uncovers insights with significantly less effort than typical tools. Research, product and marketing teams get synthesized quantitative and qualitative insights, scores and benchmarks with less than 30 minutes of effort. WEVO’s statistically significant feedback de-risks their decision-making, delivering the confidence to build valuable customer experiences.

Next-generation UX research platform for mobile & desktop

Qualaroo is an automated research platform designed to help digital product teams collect valuable insights from their users at scale in the quickest and most seamless way possible. Qualaroo relieves teams of the burdens that comes with user research. From your mobile app to web app, you can deploy Qualaroo’s trademark nudge and use features like advanced targeting, dynamic insight reporting, sentiment analysis and more. Leading brands like Zillow, Lenovo, Twilio, TripAdvisor trust Qualaroo to capture qualitative feedback that drives real business results.