I use Lyssna mostly for unmoderated usability testing, and I’ve also used it for first-click and comprehension testing. I can quickly and easily reach out to our audiences, whether I need to unblock a product or validate a new design. I’ve had great success finding and speaking to the right people quickly, and the tool makes it super easy. Moderated interviews have also been quite a seamless experience. The interface is set up well: nothing is confusing, everything makes sense, and the experience is super seamless. It’s just got better and better every year.

I have been taking advantage of the participant panels to get Net New users testing our products. We have had a lot of success with getting quality participants. I also really enjoy the new AI feature that helps me build a screener from a prompt, rather than going through each item individually. This saves a ton of time when looking for specific job titles.

I love Lyssna’s clean, aesthetically pleasing interface. I like having surveys, usability tests, preference tests, and A/B tests all in one place, with the data and recordings together too. I also like the customization in usability tests, especially the variation set for testing different versions of a design. It helps us identify friction and gaps early, understand what users will enjoy, and catch issues before development. That saves us time and money and gives us useful insight. I like that Lyssna streamlines processes I’d otherwise have to do manually, and that the MCP connection to cloud helps streamline them even more. I also like that they’re staying on top of trends that can make these processes less time-consuming and manual. The customer service response time is AMAZING. Incredibly knowledgeable and quick.