I found it really, really easy to set up Lyssna and could explore it before I even had to pay. I was amazed by the customer support team who helped me with every question I had within seconds. The team also helped my out when I did a costly mistake. With Lyssna I feel I have someone who got my back, when I need to deliver insights fast.

The interface is intuitive and the AI really helps to gather better responses and in turn, really speeds up and helps with analysing the results

I like how results are released quickly, it helps us ux designers to make quicker, faster decisions and iterations. I also like the fact that you can select the kind of audience you want and actually make groups for this. I like that customer support is easy to access and the option is right there on the screen. Running the tests is also pretty straight forward. I use it like once a quarter and intend to use it more often going forward. A large pool of humans who can validate my designs for me is great and makes publishing the tests easier and faster, leading to faster implementation (ease of implementation).