UI is my first 'go to' when it comes to recruiting. I am so happy with the ease of use, quality of respondents, the quickness I get people to review, the features that are available, everything! Their customer support teams are amazing and respond in such a timely manner that I don't have to worry about how long it will take to get an answer on any of my questions, or the support I get throughout the whole process is stellar! The costs are unbeatable and the the invoicing process is so fast and easy. I can't say enough 'great' things about UI, I highly recommend them every chance I get, and will continue to use them on every project I can! Review collected by and hosted on G2.com.

I am admittedly not a 'tech savvy' person, and I know there are features that I could be utlilizing better, like skip logic, I just need to take the time to learn them. I don't have anything that I 'don't like' about UI, I am a customer for life! Review collected by and hosted on G2.com.

Truly, there is nothing I like about a platform that allows its dishonest clients - researchers - to exploit participants and collect insights for free, as attendance and completion are determined solely at the researcher’s discretion. Sincerely. Review collected by and hosted on G2.com.

I completed a 1h30 research interview on this platform run on behalf of a large, well-known company (Bluehost). The study was fully completed, and I provided detailed answers throughout (video interview).

After completion, the researcher marked me as a “no show.” and did not respond to my messages.

I then provided screenshots and evidence of my participation to User Interviews, which refused to process the promised incentive, stating that attendance and completion are determined solely at the researcher’s discretion, with no independent verification or meaningful appeal process.

In practice, this means a researcher can collect insights and withhold payment without consequences, even when evidence is provided by the participant.

I invested significant professional time based on a guaranteed incentive advertised by the platform. The experience revealed a serious imbalance of power and a lack of participant protection.

I would strongly caution professionals and consultants against participating in studies on this platform.

It proved to have no respect for your time and value. Review collected by and hosted on G2.com.

I love assisting folks with different ideas based on my work experience. Everyone is super lovely and courteous. Review collected by and hosted on G2.com.

The only downside is not getting as many interviews as you like. They don't always pay, leaving users very mad. Review collected by and hosted on G2.com.

The depth and flexibility available when setting up studies. The platform allows us to tailor studies to very specific research needs, making it much easier to recruit the right participants and structure our research effectively.

I also really value the ability to pay participants automatically, which removes a lot of administrative work from the process. The UI is clear and intuitive, making it easy for the team to navigate and manage studies, and the ability to use templates helps us standardise our screening and recruitment workflows while saving time when setting up new studies. Review collected by and hosted on G2.com.

At times, the technical details of recruitment can be a bit confusing, particularly when trying to understand exactly who has been invited to a study and why certain participants appear on the waitlist. This can make it harder to quickly assess the status of recruitment.

That said, this feedback has already been shared with the User Interviews team, and they have been responsive and are currently working on improvements to address these issues. Review collected by and hosted on G2.com.

I joined the User Interviews panel a few months ago to earn some extra income, and I can say that I have found it to be a reliable and well-functioning platform. The interface is straightforward and user-friendly, and customer support is very efficient. I have participated in several interviews, and when I needed assistance adjusting my camera and microphone settings, they promptly called me from the USA to help.

I check the dashboard daily to see if there are new offers that match my profile, but whenever they need my participation, they also reach out to me via email. While the platform doesn't have a lot of features, it provides everything necessary to complete tasks without confusion. I was able to integrate my camera and microphone easily, and whenever I needed help, I received the support required. I believe this company is moving in the right direction, and I hope that in the future, users will benefit from even more improvements while maintaining the platform's simplicity.

I hope that in the next future, the implementation could be even better than now. Review collected by and hosted on G2.com.

So far, I have found only a small number of interviews that match my profile. I would appreciate being included in more opportunities. Review collected by and hosted on G2.com.

Whenever everything goes just right, the researcher is responsive, and the payout comes through, it's great. Review collected by and hosted on G2.com.

3 times now, I've had to go chasing after incentives that never showed up. Only one of those times did I ever get compensated, and I lost several hours to the surveys, let alone more time trying to get through to the impossibly unhelpful user interview support team. At this point I've stopped referring people because several others I know are having the same problems. They literally don't even respond to support messages half the time. Review collected by and hosted on G2.com.

I like the speed of User Interviews. I appreciate the surveys that are selected and the amount of money that I’m paid for my time. It helps with expanding my knowledge, and allows me to impart knowledge and get a few dollars on the side. I also find the setup to be reasonably simple. Review collected by and hosted on G2.com.

I believe they could improve the website. Make it more concise. Give you the ability to delete things you no longer need. And at times I have glitches with the app both on desktop and mobile. Review collected by and hosted on G2.com.

There are plenty of opportunities to apply for. I get emailed about opportunities that may suit me best. Payment has never been an issue. Review collected by and hosted on G2.com.

As an older user, my opportunities are more limited. I also wish the qualifying questions would be thought through more carefully, so if I don't qualify, I am eliminated earlier. Sometimes I go through a ton of questions and get eliminated right at the end. There has to be a better way. Review collected by and hosted on G2.com.

I like that User Interviews has a wide range of different people to reach out to, and they have their LinkedIn for verification. The interface is pretty easy to understand. It's also helpful to set things up as fast as possible so I can get tests out quickly and then look at both qualitative and quantitative data to build and launch product features. Review collected by and hosted on G2.com.

There are many times when users did not show up at the scheduled times, which was a big problem because then we'd have to scramble to find new people and set up new times, and that just really delayed our entire testing process. Also, people that would show up that weren't the right fit or were potentially scammers. So they need to revisit their verification process. It was either I wasn't added to the right project or I just couldn't find the project I was looking for, so I'd have to reach out to someone to send me a direct link. Review collected by and hosted on G2.com.

What I value most about User Interviews is how easy it is to recruit participants, which saves us both time and effort. The participants are consistently high quality, and the diversity within the panel is especially impressive—it's one of the reasons we use the platform so frequently.

We also really appreciate the customer support team; they’re always helpful and responsive, though we rarely need to reach out since the platform is so intuitive to use, implement, and train others on. The seamless integration with Zoom, Teams, calendars, and email is another major plus that makes our workflow even smoother. Review collected by and hosted on G2.com.

There are very few aspects of the UI that I dislike. One issue I have is with the messaging system for participants—the display is quite poor, and I often have trouble locating who has messaged me. Additionally, while the filters have seen some improvements, I still feel they require further enhancement. Review collected by and hosted on G2.com.