The primary differentiator of YourCX is its sophisticated analytics module that bridges the gap between what users say and what they actually do. In the legal tech and enterprise space, we cannot rely on self-reported data alone. YourCX allows us to enrich every survey response with real-time behavioral metadata—including path analysis, conversion funnels, and JS events—without compromising on legal compliance. Their integration allows for event-based survey triggers that capture feedback in the exact moment of friction, rather than days later. The ability to see a respondent's journey leading up to a specific NPS or CSAT score provides immediate root-cause analysis. Their AI-driven semantic analysis and automated categorization structures unstructured data into actionable trends, allowing us to identify emerging issues before they impact our churn metrics. The platform acts less like a simple survey tool and more like a Swiss Army knife for customer journey orchestration.

As a Manager I need data that goes beyond simple "satisfaction scores." What sets YourCX apart is the synergy between its survey tools and the advanced analytics module. It doesn't just tell us what a client thinks; it shows us the "why" by connecting survey responses directly to their behavior on our booking and inquiry pages. The AI-driven capabilities are a total game-changer for our workflow. Specifically, the automated semantic analysis of open-text responses saves us dozens of hours. Instead of manually reading through hundreds of feedback forms from conference delegates, the AI instantly categorizes themes—like "WiFi reliability" or "catering quality"—and highlights sentiment trends in real-time. This allows us to make operational adjustments on the fly rather than waiting for monthly reports.

YourCX is a flexible CX tool that allows for holistic customer experience measurement, going far beyond standard online surveys. Its unlimited configurability allows you to tailor the system to any business process, including measuring experiences in physical locations thanks to integration with location data (e.g., Google Maps). As a European company ensuring 100% compliance with GDPR, it gives us an invaluable sense of legal security and complete confidence in data management.