What I value most is the ease of implementation and integration with e-commerce systems. Data is collected in real time, and reports are ready to use almost immediately. Market benchmarks are also very valuable, allowing us to compare our store with others in the industry. In addition, the YourCX team is extremely flexible—they implement features on request and customize the tool to our needs.

What truly sets YourCX apart is its fusion of user-centric design with cutting-edge, proprietary AI capabilities. While the interface remains really easy for non experts to navigate and scale (a huge plus for company-wide adoption), the real game-changer lies beneath the surface. The platform is a advanced in analysis automation. They develop its own, built-in AI for features like advanced categorisation and semantic search, meaning we instantly convert thousands of open-text responses into structured, actionable insights—without hours of manual work. This AI-driven analysis drastically reduces time-to-insight. Also, in an era of strict compliance, YourCX’s approach to data protection is really important to us. By utilising proprietary models for content analysis and anonymisation, we ensure the highest level of security and regulatory compliance (GDPR and RODO). YourCX is an AI-first platform that automates the heavy lifting of data analysis, allowing our team to focus purely on strategic action.

The platform is really clear and easy to use, no matter your level of experience YourCX feels like a true CX partner, not just a provider I love their can-do attitude and approach The relationships I’ve been able to build with them mean a lot They’re always focused on improving and evolving, especially with great AI solutions Their pricing model is fair — no extra charges just for adding more users or more surveys