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Best Enterprise Feedback Management Software with Security Capabilities

Benefits of Enterprise Feedback Management Software with Security capabilities include: Provides a secure and compliant system.
Below are the top-rated Enterprise Feedback Management Software with Security capabilities, as verified by G2’s Research team. Real users have identified Security as an important function of Enterprise Feedback Management Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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16 Listings in Enterprise Feedback Management Available
(2,889)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Enterprise Feedback Management software
View top Consulting Services for HubSpot Service Hub
20% Off
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • HubSpot Service Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    313
    Features
    201
    Helpful
    155
    Efficiency
    140
    Case Management
    139
    Cons
    Missing Features
    116
    Limited Customization
    86
    Limited Features
    86
    Lack of Features
    74
    Ticket Management
    66
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.6
    Ease of Use
    Average: 9.1
    8.6
    Brand Design Consistency
    Average: 9.0
    8.7
    Feedback Collection
    Average: 9.2
    8.5
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    786,375 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,675 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 37% Mid-Market
HubSpot Service Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
313
Features
201
Helpful
155
Efficiency
140
Case Management
139
Cons
Missing Features
116
Limited Customization
86
Limited Features
86
Lack of Features
74
Ticket Management
66
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
8.7
Feedback Collection
Average: 9.2
8.5
Feedback Aggregation
Average: 8.9
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
786,375 Twitter followers
LinkedIn® Page
www.linkedin.com
11,675 employees on LinkedIn®
(60)4.7 out of 5
15th Easiest To Use in Enterprise Feedback Management software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 40% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Delighted features and usability ratings that predict user satisfaction
    9.6
    Ease of Use
    Average: 9.1
    9.0
    Brand Design Consistency
    Average: 9.0
    8.6
    Feedback Collection
    Average: 9.2
    7.8
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Qualtrics
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,200 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,019 employees on LinkedIn®
    Ownership
    NASDAQ: XM
Product Description
How are these determined?Information
This description is provided by the seller.

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 40% Small-Business
Delighted features and usability ratings that predict user satisfaction
9.6
Ease of Use
Average: 9.1
9.0
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
7.8
Feedback Aggregation
Average: 8.9
Seller Details
Seller
Qualtrics
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,200 Twitter followers
LinkedIn® Page
www.linkedin.com
6,019 employees on LinkedIn®
Ownership
NASDAQ: XM
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(166)4.8 out of 5
2nd Easiest To Use in Enterprise Feedback Management software
Entry Level Price:$119.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feed

    Users
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 56% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Simplesat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    11
    Ease of Use
    10
    Easy Setup
    7
    Easy Integrations
    6
    Survey Creation
    6
    Cons
    Expensive
    2
    Integration Issues
    2
    Complex Usability
    1
    Connection Issues
    1
    Navigation Difficulty
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Simplesat features and usability ratings that predict user satisfaction
    9.6
    Ease of Use
    Average: 9.1
    9.2
    Brand Design Consistency
    Average: 9.0
    9.3
    Feedback Collection
    Average: 9.2
    9.3
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Simplesat
    Company Website
    Year Founded
    2016
    HQ Location
    Seattle, Washington
    Twitter
    @simplesat
    191 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feed

Users
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 56% Small-Business
  • 40% Mid-Market
Simplesat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
11
Ease of Use
10
Easy Setup
7
Easy Integrations
6
Survey Creation
6
Cons
Expensive
2
Integration Issues
2
Complex Usability
1
Connection Issues
1
Navigation Difficulty
1
Simplesat features and usability ratings that predict user satisfaction
9.6
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
9.3
Feedback Collection
Average: 9.2
9.3
Feedback Aggregation
Average: 8.9
Seller Details
Seller
Simplesat
Company Website
Year Founded
2016
HQ Location
Seattle, Washington
Twitter
@simplesat
191 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

    Users
    • UX Researcher
    • Product Designer
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 41% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • UserTesting Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    97
    Helpful
    76
    Time-saving
    50
    Customer Support
    42
    Testing Process
    38
    Cons
    Testing Difficulties
    33
    Missing Features
    29
    Survey Issues
    26
    Participant Management
    23
    Not User-Friendly
    22
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • UserTesting features and usability ratings that predict user satisfaction
    8.4
    Ease of Use
    Average: 9.1
    9.0
    Brand Design Consistency
    Average: 9.0
    8.6
    Feedback Collection
    Average: 9.2
    8.0
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @usertesting
    43,009 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,837 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

Users
  • UX Researcher
  • Product Designer
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 41% Enterprise
  • 37% Mid-Market
UserTesting Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
97
Helpful
76
Time-saving
50
Customer Support
42
Testing Process
38
Cons
Testing Difficulties
33
Missing Features
29
Survey Issues
26
Participant Management
23
Not User-Friendly
22
UserTesting features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.1
9.0
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
8.0
Feedback Aggregation
Average: 8.9
Seller Details
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@usertesting
43,009 Twitter followers
LinkedIn® Page
www.linkedin.com
1,837 employees on LinkedIn®
(34)4.8 out of 5
7th Easiest To Use in Enterprise Feedback Management software
Entry Level Price:$99.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SmileBack enables helpdesks and IT support professionals to gather abundant, actionable feedback. With a 42% average survey reply rate, businesses get powerful insights that attract and retain custome

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 76% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SmileBack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Setup
    2
    Automation
    1
    Feedback
    1
    Implementation Ease
    1
    Integrations
    1
    Cons
    Limited Reporting
    1
    Survey Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SmileBack features and usability ratings that predict user satisfaction
    9.8
    Ease of Use
    Average: 9.1
    9.5
    Brand Design Consistency
    Average: 9.0
    9.8
    Feedback Collection
    Average: 9.2
    9.4
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,940 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,439 employees on LinkedIn®
    Phone
    800-671-6898
Product Description
How are these determined?Information
This description is provided by the seller.

SmileBack enables helpdesks and IT support professionals to gather abundant, actionable feedback. With a 42% average survey reply rate, businesses get powerful insights that attract and retain custome

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 76% Small-Business
  • 24% Mid-Market
SmileBack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Setup
2
Automation
1
Feedback
1
Implementation Ease
1
Integrations
1
Cons
Limited Reporting
1
Survey Issues
1
SmileBack features and usability ratings that predict user satisfaction
9.8
Ease of Use
Average: 9.1
9.5
Brand Design Consistency
Average: 9.0
9.8
Feedback Collection
Average: 9.2
9.4
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,940 Twitter followers
LinkedIn® Page
www.linkedin.com
3,439 employees on LinkedIn®
Phone
800-671-6898
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chattermill is the customer experience intelligence and Voice of Customer (VoC) platform designed to help organizations effectively unify and analyze their customer feedback across any channel. By lev

    Users
    • Product Manager
    • Senior Product Manager
    Industries
    • Retail
    • Financial Services
    Market Segment
    • 50% Mid-Market
    • 42% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Chattermill is a tool that gathers and analyzes customer feedback to provide insights for improving products and services.
    • Users frequently mention the intuitive interface, detailed analytics, and the ability to aggregate reviews from multiple sources in multiple languages in real-time as key benefits.
    • Users mentioned issues with the filter functionality, overwhelming amount of information, and a high learning curve as areas for improvement.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Chattermill Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    47
    Feedback Management
    37
    Customer Insights
    34
    Insights Generation
    34
    Insights Analysis
    30
    Cons
    Not Intuitive
    12
    Complex Usability
    10
    Inaccuracy
    10
    Insufficient Information
    10
    AI Limitations
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Chattermill features and usability ratings that predict user satisfaction
    8.7
    Ease of Use
    Average: 9.1
    8.6
    Brand Design Consistency
    Average: 9.0
    8.8
    Feedback Collection
    Average: 9.2
    8.7
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2015
    HQ Location
    London
    Twitter
    @ChattermillAI
    465 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    73 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chattermill is the customer experience intelligence and Voice of Customer (VoC) platform designed to help organizations effectively unify and analyze their customer feedback across any channel. By lev

Users
  • Product Manager
  • Senior Product Manager
Industries
  • Retail
  • Financial Services
Market Segment
  • 50% Mid-Market
  • 42% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Chattermill is a tool that gathers and analyzes customer feedback to provide insights for improving products and services.
  • Users frequently mention the intuitive interface, detailed analytics, and the ability to aggregate reviews from multiple sources in multiple languages in real-time as key benefits.
  • Users mentioned issues with the filter functionality, overwhelming amount of information, and a high learning curve as areas for improvement.
Chattermill Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
Feedback Management
37
Customer Insights
34
Insights Generation
34
Insights Analysis
30
Cons
Not Intuitive
12
Complex Usability
10
Inaccuracy
10
Insufficient Information
10
AI Limitations
9
Chattermill features and usability ratings that predict user satisfaction
8.7
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
8.8
Feedback Collection
Average: 9.2
8.7
Feedback Aggregation
Average: 8.9
Seller Details
Company Website
Year Founded
2015
HQ Location
London
Twitter
@ChattermillAI
465 Twitter followers
LinkedIn® Page
www.linkedin.com
73 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Se

    Users
    • Customer Support Agent
    • Customer Support Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 32% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Nicereply features and usability ratings that predict user satisfaction
    9.4
    Ease of Use
    Average: 9.1
    8.3
    Brand Design Consistency
    Average: 9.0
    8.7
    Feedback Collection
    Average: 9.2
    8.6
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Bratislava
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Se

Users
  • Customer Support Agent
  • Customer Support Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 32% Small-Business
Nicereply features and usability ratings that predict user satisfaction
9.4
Ease of Use
Average: 9.1
8.3
Brand Design Consistency
Average: 9.0
8.7
Feedback Collection
Average: 9.2
8.6
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2012
HQ Location
Bratislava
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
(243)4.5 out of 5
Optimized for quick response
Entry Level Price:Starting at $10,788.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from cus

    Users
    • Customer Success Manager
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • UserVoice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    9
    Ease of Use
    8
    Customer Support
    6
    Feedback
    6
    Idea Management
    6
    Cons
    Lack of Features
    3
    Complex Usability
    2
    Expensive
    2
    Idea Duplication
    2
    Learning Curve
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • UserVoice features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 9.1
    8.3
    Brand Design Consistency
    Average: 9.0
    9.0
    Feedback Collection
    Average: 9.2
    8.5
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    UserVoice
    Company Website
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from cus

Users
  • Customer Success Manager
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Mid-Market
  • 28% Enterprise
UserVoice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
9
Ease of Use
8
Customer Support
6
Feedback
6
Idea Management
6
Cons
Lack of Features
3
Complex Usability
2
Expensive
2
Idea Duplication
2
Learning Curve
2
UserVoice features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 9.1
8.3
Brand Design Consistency
Average: 9.0
9.0
Feedback Collection
Average: 9.2
8.5
Feedback Aggregation
Average: 8.9
Seller Details
Seller
UserVoice
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey softwa

    Users
    No information available
    Industries
    • Non-Profit Organization Management
    • Education Management
    Market Segment
    • 49% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sogolytics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    3
    Ease of Use
    3
    Flexibility
    3
    Ease of Creation
    2
    Feedback
    2
    Cons
    Complex Usability
    1
    Credit Issues
    1
    Inadequate Filtering
    1
    Not Intuitive
    1
    Restrictions
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sogolytics features and usability ratings that predict user satisfaction
    8.6
    Ease of Use
    Average: 9.1
    9.2
    Brand Design Consistency
    Average: 9.0
    9.5
    Feedback Collection
    Average: 9.2
    9.1
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2013
    HQ Location
    Herndon, VA
    Twitter
    @Sogolytics
    8,706 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    103 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey softwa

Users
No information available
Industries
  • Non-Profit Organization Management
  • Education Management
Market Segment
  • 49% Small-Business
  • 27% Mid-Market
Sogolytics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
3
Ease of Use
3
Flexibility
3
Ease of Creation
2
Feedback
2
Cons
Complex Usability
1
Credit Issues
1
Inadequate Filtering
1
Not Intuitive
1
Restrictions
1
Sogolytics features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
9.5
Feedback Collection
Average: 9.2
9.1
Feedback Aggregation
Average: 8.9
Seller Details
Company Website
Year Founded
2013
HQ Location
Herndon, VA
Twitter
@Sogolytics
8,706 Twitter followers
LinkedIn® Page
www.linkedin.com
103 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualaroo is an automated research platform designed to help digital product teams collect valuable insights from their users at scale in the quickest and most seamless way possible. Qualaroo relieves

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Qualaroo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Insights
    1
    Features
    1
    Feedback
    1
    Feedback Quality
    1
    Survey Creation
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Qualaroo features and usability ratings that predict user satisfaction
    8.4
    Ease of Use
    Average: 9.1
    9.4
    Brand Design Consistency
    Average: 9.0
    9.1
    Feedback Collection
    Average: 9.2
    9.4
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Qualaroo
    Year Founded
    2012
    HQ Location
    San Antonio, TX
    Twitter
    @Qualaroo
    37,035 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualaroo is an automated research platform designed to help digital product teams collect valuable insights from their users at scale in the quickest and most seamless way possible. Qualaroo relieves

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
Qualaroo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Insights
1
Features
1
Feedback
1
Feedback Quality
1
Survey Creation
1
Cons
This product has not yet received any negative sentiments.
Qualaroo features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.1
9.4
Brand Design Consistency
Average: 9.0
9.1
Feedback Collection
Average: 9.2
9.4
Feedback Aggregation
Average: 8.9
Seller Details
Seller
Qualaroo
Year Founded
2012
HQ Location
San Antonio, TX
Twitter
@Qualaroo
37,035 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thematic is the customer intelligence platform that turns survey responses, calls, tickets, and reviews into a single voice of customer truth for CX teams—to then deliver tailored insights that drive

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 51% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Thematic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Customer Support
    3
    User Interface
    3
    Ease
    2
    Effective
    2
    Cons
    Inaccuracy
    1
    Insufficient Information
    1
    Not Intuitive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Thematic features and usability ratings that predict user satisfaction
    9.4
    Ease of Use
    Average: 9.1
    10.0
    Brand Design Consistency
    Average: 9.0
    9.2
    Feedback Collection
    Average: 9.2
    10.0
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Thematic
    Company Website
    Year Founded
    2016
    HQ Location
    San Francisco, CA
    Twitter
    @getthematic
    481 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thematic is the customer intelligence platform that turns survey responses, calls, tickets, and reviews into a single voice of customer truth for CX teams—to then deliver tailored insights that drive

Users
No information available
Industries
No information available
Market Segment
  • 51% Enterprise
  • 30% Mid-Market
Thematic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Customer Support
3
User Interface
3
Ease
2
Effective
2
Cons
Inaccuracy
1
Insufficient Information
1
Not Intuitive
1
Thematic features and usability ratings that predict user satisfaction
9.4
Ease of Use
Average: 9.1
10.0
Brand Design Consistency
Average: 9.0
9.2
Feedback Collection
Average: 9.2
10.0
Feedback Aggregation
Average: 8.9
Seller Details
Seller
Thematic
Company Website
Year Founded
2016
HQ Location
San Francisco, CA
Twitter
@getthematic
481 Twitter followers
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ProProfs Survey Maker is SaaS-based survey software that helps businesses create attractive and personalized feedback surveys through professionally-designed themes. You can use a pre-made survey or c

    Users
    No information available
    Industries
    • Education Management
    Market Segment
    • 47% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ProProfs Survey Maker Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Easy Setup
    3
    Setup Ease
    3
    Quick Setup
    2
    Survey Creation
    2
    Cons
    Cluttered Interface
    1
    Learning Curve
    1
    Not User-Friendly
    1
    Outdated Design
    1
    Poor Design
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ProProfs Survey Maker features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 9.1
    8.9
    Brand Design Consistency
    Average: 9.0
    8.6
    Feedback Collection
    Average: 9.2
    8.1
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ProProfs
    Year Founded
    2009
    HQ Location
    Los Angeles, CA
    Twitter
    @ProProfs
    4,757 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    216 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ProProfs Survey Maker is SaaS-based survey software that helps businesses create attractive and personalized feedback surveys through professionally-designed themes. You can use a pre-made survey or c

Users
No information available
Industries
  • Education Management
Market Segment
  • 47% Mid-Market
  • 33% Small-Business
ProProfs Survey Maker Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Easy Setup
3
Setup Ease
3
Quick Setup
2
Survey Creation
2
Cons
Cluttered Interface
1
Learning Curve
1
Not User-Friendly
1
Outdated Design
1
Poor Design
1
ProProfs Survey Maker features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 9.1
8.9
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
8.1
Feedback Aggregation
Average: 8.9
Seller Details
Seller
ProProfs
Year Founded
2009
HQ Location
Los Angeles, CA
Twitter
@ProProfs
4,757 Twitter followers
LinkedIn® Page
www.linkedin.com
216 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS appro

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 43% Mid-Market
    • 38% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Medallia Agile Research features and usability ratings that predict user satisfaction
    8.9
    Ease of Use
    Average: 9.1
    9.2
    Brand Design Consistency
    Average: 9.0
    7.9
    Feedback Collection
    Average: 9.2
    7.9
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Medallia
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,277 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,961 employees on LinkedIn®
    Phone
    650-321-3000
Product Description
How are these determined?Information
This description is provided by the seller.

Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS appro

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 43% Mid-Market
  • 38% Small-Business
Medallia Agile Research features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
7.9
Feedback Collection
Average: 9.2
7.9
Feedback Aggregation
Average: 8.9
Seller Details
Seller
Medallia
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,277 Twitter followers
LinkedIn® Page
www.linkedin.com
1,961 employees on LinkedIn®
Phone
650-321-3000
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. Mopinion provides you with the Europe

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 50% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Mopinion features and usability ratings that predict user satisfaction
    8.1
    Ease of Use
    Average: 9.1
    9.1
    Brand Design Consistency
    Average: 9.0
    8.6
    Feedback Collection
    Average: 9.2
    8.0
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Mopinion
    Year Founded
    2013
    HQ Location
    Rotterdam, South Holland, Netherlands
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. Mopinion provides you with the Europe

Users
No information available
Industries
  • Retail
Market Segment
  • 50% Mid-Market
  • 29% Enterprise
Mopinion features and usability ratings that predict user satisfaction
8.1
Ease of Use
Average: 9.1
9.1
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
8.0
Feedback Aggregation
Average: 8.9
Seller Details
Seller
Mopinion
Year Founded
2013
HQ Location
Rotterdam, South Holland, Netherlands
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Luciq is the Agentic Observability Platform for Mobile, purpose-built to help enterprise teams deliver flawless app experiences at scale. Powered by autonomous AI agents, Luciq detects anomalies, prio

    Users
    • Software Engineer
    • Android Developer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Luciq Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Insights
    3
    Bug Detection
    2
    Efficiency
    2
    Error Identification
    2
    Cons
    Missing Features
    3
    Expensive
    2
    Lack of Tools
    2
    Bug Management
    1
    Delays
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Luciq features and usability ratings that predict user satisfaction
    8.7
    Ease of Use
    Average: 9.1
    7.3
    Brand Design Consistency
    Average: 9.0
    8.0
    Feedback Collection
    Average: 9.2
    7.8
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Luciq
    Company Website
    Year Founded
    2014
    HQ Location
    California, USA
    LinkedIn® Page
    www.linkedin.com
    265 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Luciq is the Agentic Observability Platform for Mobile, purpose-built to help enterprise teams deliver flawless app experiences at scale. Powered by autonomous AI agents, Luciq detects anomalies, prio

Users
  • Software Engineer
  • Android Developer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 27% Mid-Market
Luciq Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Insights
3
Bug Detection
2
Efficiency
2
Error Identification
2
Cons
Missing Features
3
Expensive
2
Lack of Tools
2
Bug Management
1
Delays
1
Luciq features and usability ratings that predict user satisfaction
8.7
Ease of Use
Average: 9.1
7.3
Brand Design Consistency
Average: 9.0
8.0
Feedback Collection
Average: 9.2
7.8
Feedback Aggregation
Average: 8.9
Seller Details
Seller
Luciq
Company Website
Year Founded
2014
HQ Location
California, USA
LinkedIn® Page
www.linkedin.com
265 employees on LinkedIn®