# Best Outbound Call Tracking Software for Small Business - Page 2

  *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)*

   Products classified in the overall Outbound Call Tracking category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Outbound Call Tracking to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Outbound Call Tracking category.

In addition to qualifying for inclusion in the Outbound Call Tracking Software category, to qualify for inclusion in the Small Business Outbound Call Tracking Software category, a product must have at least 10 reviews left by a reviewer from a small business.




  ## How Many Outbound Call Tracking Software Products Does G2 Track?
**Total Products under this Category:** 180

  
## How Does G2 Rank Outbound Call Tracking Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 116,900+ Authentic Reviews
- 180+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
  
---

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---

  ## What Are the Top-Rated Outbound Call Tracking Software Products in 2026?
### 1. [Amplemarket](https://www.g2.com/products/amplemarket/reviews)
  By combining premium data, multichannel engagement, and real-time insights in one seamless solution, Duo AI Copilot and AI Agent redefine how modern sales teams operate. Duo uncovers hidden opportunities, detects buyer intent signals, and generates tailored playbooks - empowering your reps to focus on what matters most: building relationships and closing deals. It’s the perfect fusion of AI precision and human intuition. Built on an all-in-one sales platform, Duo AI Agents support your entire outbound workflow - from prospecting and engagement to automation and deliverability. What’s included in the platform: - Global B2B data to help you identify and reach your ideal customers - Multichannel outreach via email, phone, social, voice cloning, and more - Built-in personalization to scale relevant, high-converting messaging - AI superpowers: A suite of personalized AI Agents that handles research, intent signals, and workflows - so you spend less time prepping and more time selling


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 608
**How Do G2 Users Rate Amplemarket?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Personalization:** 8.6/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.9/10 (Category avg: 8.8/10)
- **Information Locater:** 8.5/10 (Category avg: 8.7/10)

**Who Is the Company Behind Amplemarket?**

- **Seller:** [Amplemarket](https://www.g2.com/sellers/amplemarket)
- **Year Founded:** 2019
- **HQ Location:** San Francisco, California
- **Twitter:** @amplemarket (2,558 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** SDR, Account Executive
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 45% Small-Business, 42% Mid-Market


#### What Are Amplemarket's Pros and Cons?

**Pros:**

- Ease of Use (150 reviews)
- Helpful (135 reviews)
- Features (125 reviews)
- Automation (122 reviews)
- Lead Generation (111 reviews)

**Cons:**

- Missing Features (56 reviews)
- Learning Curve (32 reviews)
- Improvement Needed (31 reviews)
- Sequence Issues (28 reviews)
- Integration Issues (26 reviews)

### 2. [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews)
  Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support modernizes your inbound contact center with Ai agents, assistants, real-time guidance, and coaching. Dialpad Sell is the outbound solution that guides your sales reps with real-time Ai coaching, automation, and insights. Together Dialpad Support and Dialpad Sell are the leading contact center solution. You can: - Call, message, and meet in a single app - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items - Provide real-time guidance and instant knowledge to agents - Empower supervisors to coach and monitor teams with live sentiment and automated quality management - Deflect simple customer inquiries 24/7 with our Ai Agent


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 668
**How Do G2 Users Rate Dialpad Support?**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Personalization:** 8.6/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.4/10 (Category avg: 8.8/10)
- **Information Locater:** 8.6/10 (Category avg: 8.7/10)

**Who Is the Company Behind Dialpad Support?**

- **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad)
- **Company Website:** https://Dialpad.com
- **Year Founded:** 2011
- **HQ Location:** San Ramon, California
- **Twitter:** @DialpadHQ (61 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3967399/ (1,470 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Account Manager, Customer Service Rep
  - **Top Industries:** Financial Services, Consumer Services
  - **Company Size:** 45% Mid-Market, 31% Small-Business


#### What Are Dialpad Support's Pros and Cons?

**Pros:**

- Helpful (89 reviews)
- Ease of Use (62 reviews)
- Customer Support (50 reviews)
- Features (32 reviews)
- Call Recording (23 reviews)

**Cons:**

- Poor Customer Support (34 reviews)
- Call Issues (32 reviews)
- Dialer Issues (24 reviews)
- Long Wait Times (22 reviews)
- Delayed Support (21 reviews)

### 3. [MonsterConnect](https://www.g2.com/products/monsterconnect/reviews)
  Monsterconnect is a sales acceleration platform that helps sales teams generate more leads through live conversations and multi-touch email cadences.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 46
**How Do G2 Users Rate MonsterConnect?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Personalization:** 8.9/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10)
- **Information Locater:** 8.5/10 (Category avg: 8.7/10)

**Who Is the Company Behind MonsterConnect?**

- **Seller:** [MonsterConnect](https://www.g2.com/sellers/monsterconnect)
- **Year Founded:** 2011
- **HQ Location:** Indianapolis, IN
- **Twitter:** @MonsterConnect (78 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1430483/ (46 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Computer Software, Hospital & Health Care
  - **Company Size:** 57% Small-Business, 34% Mid-Market


### 4. [800.com](https://www.g2.com/products/800-com/reviews)
  Know Which Marketing Efforts Are Actually Driving Calls and Customers. 800.com helps small businesses and agencies grow smarter by turning everyday phone calls into actionable insights. With a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team - all from one simple dashboard. For agencies and advanced users, 800.com supports powerful tools like: 📶Dynamic Number Insertion (DNI) to track exact sources of inbound calls ✅Integrations with GA4, Google Ads, Meta, and Microsoft Ads 💻Client-level account management with white-labeled dashboards Built for SMBs but scalable for agencies, 800.com also includes: 📞 Call forwarding, voicemail, and customizable IVR 🔁 Call recording and transcription with playback for training or QA 👱Enhanced caller ID, complete with name, email and address 📈 In-depth call analytics and reporting 💬 SMS campaigns for direct customer engagement 📲Mobile app so your business line goes everywhere you go For agencies managing multiple clients, 800.com provides agency-level capabilities, including client management features and white-labeled dashboards. This functionality allows agencies to efficiently oversee various accounts while maintaining a consistent brand experience for their clients. With the upcoming advanced AI features, such as sentiment analysis, 800.com is poised to deliver even greater insights into customer interactions, making it a powerful tool for businesses aiming to elevate their marketing strategies and customer service. Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too! Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions - without the complexity of traditional phone systems.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 929
**How Do G2 Users Rate 800.com?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Personalization:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind 800.com?**

- **Seller:** [800.com](https://www.g2.com/sellers/800-com)
- **Company Website:** https://www.800.com
- **Year Founded:** 2008
- **HQ Location:** Sarasota, Florida
- **LinkedIn® Page:** https://www.linkedin.com/company/800-com (37 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Construction, Retail
  - **Company Size:** 79% Small-Business, 11% Mid-Market


#### What Are 800.com's Pros and Cons?

**Pros:**

- Ease of Use (303 reviews)
- Easy Setup (234 reviews)
- Customer Support (170 reviews)
- Number Management (142 reviews)
- Positive Experience (116 reviews)

**Cons:**

- Expensive (50 reviews)
- Learning Curve (25 reviews)
- Limited Features (25 reviews)
- Number Management (25 reviews)
- Call Connectivity Issues (21 reviews)

### 5. [Orum](https://www.g2.com/products/orum/reviews)
  Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, from fast-growing startups to global enterprises, including IBM, Samsung, Epicor, SentinelOne, Ramp, and Crunchbase. As the pioneer of AI dialing technology, Orum was built for high-volume outbound teams that rely on live conversations to drive revenue. By combining intelligent dialing automation, real-time collaboration, and native AI coaching, Orum helps reps focus on what matters most, having more meaningful conversations with the right prospects. At the core of the platform is Orum’s AI Dialer, powered by insights from the largest calling dataset on the market with over one billion real sales calls. It eliminates manual dialing, instantly detects real humans, enabling reps to get into 5x more live conversations. Orum also includes a full AI Coaching Suite with AI Call Scorecards, personalized Coaching Portals, and AI Roleplay, helping teams ramp 50% faster with targeted insights and 24/7 simulated practice. Alongside this, the Virtual Salesfloor brings reps together to collaborate, listen to live calls, and learn in real time, rebuilding the shared energy and accountability of a true salesfloor culture.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 786
**How Do G2 Users Rate Orum?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Personalization:** 8.7/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10)
- **Information Locater:** 8.7/10 (Category avg: 8.7/10)

**Who Is the Company Behind Orum?**

- **Seller:** [Orum](https://www.g2.com/sellers/orum)
- **Company Website:** https://www.orum.com/
- **Year Founded:** 2018
- **HQ Location:** Austin, Texas
- **Twitter:** @OrumHQ (211 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/orumhq/ (161 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** SDR, Sales Development Representative
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 46% Mid-Market, 24% Small-Business


#### What Are Orum's Pros and Cons?

**Pros:**

- Ease of Use (294 reviews)
- Efficiency (260 reviews)
- Time-saving (242 reviews)
- Features (187 reviews)
- Parallel Dialer (149 reviews)

**Cons:**

- Call Issues (105 reviews)
- Missing Features (71 reviews)
- Connection Issues (60 reviews)
- Integration Issues (43 reviews)
- Dialer Limitations (32 reviews)

### 6. [NUACOM](https://www.g2.com/products/nuacom/reviews)
  Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 279
**How Do G2 Users Rate NUACOM?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Personalization:** 9.0/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.1/10 (Category avg: 8.8/10)
- **Information Locater:** 8.9/10 (Category avg: 8.7/10)

**Who Is the Company Behind NUACOM?**

- **Seller:** [NUACOM](https://www.g2.com/sellers/nuacom)
- **Year Founded:** 2009
- **HQ Location:** Ireland
- **Twitter:** @nuacomie (752 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/15194499/ (39 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Director, Managing Director
  - **Top Industries:** Construction, Leisure, Travel & Tourism
  - **Company Size:** 93% Small-Business, 7% Mid-Market


#### What Are NUACOM's Pros and Cons?

**Pros:**

- Customer Support (76 reviews)
- Ease of Use (67 reviews)
- Helpful (62 reviews)
- Easy Setup (52 reviews)
- Customer Service (34 reviews)

**Cons:**

- Call Issues (10 reviews)
- Call Limitations (6 reviews)
- Missing Features (6 reviews)
- Dialer Issues (5 reviews)
- High Cost (5 reviews)

### 7. [Freshsales](https://www.g2.com/products/freshsales/reviews)
  Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities. Advanced automation features like workflows and sales sequences boost sales productivity and ensure better prospecting. Freddy AI in Freshsales helps sellers draft contextual sales emails, receive actionable deal insights, and never miss out on revenue opportunities.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 1,192
**How Do G2 Users Rate Freshsales?**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Personalization:** 9.0/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10)
- **Information Locater:** 9.0/10 (Category avg: 8.7/10)

**Who Is the Company Behind Freshsales?**

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc (19,034 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,344 employees on LinkedIn®)
- **Ownership:** NASDAQ: FRSH

**Who Uses This Product?**
  - **Who Uses This:** CEO, Business Development Manager
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 68% Small-Business, 27% Mid-Market


#### What Are Freshsales's Pros and Cons?

**Pros:**

- Ease of Use (104 reviews)
- Features (69 reviews)
- Helpful (56 reviews)
- Customer Support (53 reviews)
- Intuitive (42 reviews)

**Cons:**

- Missing Features (48 reviews)
- Limited Features (32 reviews)
- Limitations (28 reviews)
- Learning Curve (25 reviews)
- Limited Customization (21 reviews)

### 8. [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews)
  Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 100
**How Do G2 Users Rate Vonage Contact Center (formerly NewVoiceMedia)?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Personalization:** 8.3/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10)
- **Information Locater:** 8.4/10 (Category avg: 8.7/10)

**Who Is the Company Behind Vonage Contact Center (formerly NewVoiceMedia)?**

- **Seller:** [Vonage](https://www.g2.com/sellers/vonage)
- **Year Founded:** 2001
- **HQ Location:** Holmdel, NJ
- **Twitter:** @Vonage (11,194 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5028/ (2,792 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 52% Mid-Market, 28% Small-Business


#### What Are Vonage Contact Center (formerly NewVoiceMedia)'s Pros and Cons?

**Pros:**

- Ease of Use (21 reviews)
- Customer Support (18 reviews)
- Easy Setup (18 reviews)
- Easy Integrations (17 reviews)
- Features (17 reviews)

**Cons:**

- Call Issues (6 reviews)
- Customization Difficulty (5 reviews)
- Expensive (5 reviews)
- Limited Customization (5 reviews)
- Communication Issues (4 reviews)

### 9. [Ring.io](https://www.g2.com/products/ring-io-ring-io/reviews)
  Ring.io is a sales engagement platform that is all about bringing your prospects closer to your sales reps. Ring.io uses carefully picked, data-backed, high-engagement channels that let you reach your prospects and not hear crickets: SMS/MMS, email, phone, and video for sales. It's an all-in-one platform and, by leveraging integration with your CRM, you can finally focus on selling and forget about chasing another magic software to add to your toolbox. Ring.io helps you build sequences, making them data-driven and non-linear. Fancy way of saying that your selling process now dynamically adapts to the changes, be that your CRM data, manual input, or signals detected by Ring.io - you get more deals closed, faster.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 62
**How Do G2 Users Rate Ring.io?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Personalization:** 9.4/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.2/10 (Category avg: 8.8/10)
- **Information Locater:** 9.2/10 (Category avg: 8.7/10)

**Who Is the Company Behind Ring.io?**

- **Seller:** [Ring.io](https://www.g2.com/sellers/ring-io)
- **Year Founded:** 2009
- **HQ Location:** Herndon, VA
- **Twitter:** @ringIO (906 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/943286/ (10 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Computer Software, Marketing and Advertising
  - **Company Size:** 73% Small-Business, 23% Mid-Market


#### What Are Ring.io's Pros and Cons?

**Pros:**

- Ease of Use (16 reviews)
- Helpful (9 reviews)
- Easy Integrations (8 reviews)
- CRM Integration (7 reviews)
- Integrations (7 reviews)

**Cons:**

- Call Issues (7 reviews)
- Missing Features (6 reviews)
- Software Bugs (5 reviews)
- Chat Functionality Issues (4 reviews)
- App Functionality (3 reviews)

### 10. [TeleCMI](https://www.g2.com/products/telecmi/reviews)
  TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 290
**How Do G2 Users Rate TeleCMI?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)
- **Personalization:** 8.8/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10)
- **Information Locater:** 8.1/10 (Category avg: 8.7/10)

**Who Is the Company Behind TeleCMI?**

- **Seller:** [TeleCMI](https://www.g2.com/sellers/telecmi)
- **Year Founded:** 2016
- **HQ Location:** chennai, Tamil Nadu
- **Twitter:** @TeleCMI (39 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/13205902/ (89 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Manager, Director
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 44% Mid-Market, 42% Small-Business


#### What Are TeleCMI's Pros and Cons?

**Pros:**

- Ease of Use (74 reviews)
- Customer Support (63 reviews)
- Helpful (59 reviews)
- Reliability (52 reviews)
- Easy Setup (50 reviews)

**Cons:**

- Mobile App Issues (13 reviews)
- Missing Features (11 reviews)
- Limited Customization (7 reviews)
- Dashboard Issues (6 reviews)
- UX Improvement (6 reviews)

### 11. [Ozonetel](https://www.g2.com/products/ozonetel/reviews)
  Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 620
**How Do G2 Users Rate Ozonetel?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Personalization:** 8.9/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10)
- **Information Locater:** 8.7/10 (Category avg: 8.7/10)

**Who Is the Company Behind Ozonetel?**

- **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel)
- **Company Website:** https://www.ozonetel.com
- **Year Founded:** 2007
- **HQ Location:** San Jose, California
- **Twitter:** @Ozonetel (779 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/668578/ (341 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Associate, Assistant Manager
  - **Top Industries:** Financial Services, Hospital & Health Care
  - **Company Size:** 62% Mid-Market, 28% Small-Business


#### What Are Ozonetel's Pros and Cons?

**Pros:**

- Ease of Use (134 reviews)
- Features (95 reviews)
- Call Management (87 reviews)
- Call Quality (69 reviews)
- Customer Support (57 reviews)

**Cons:**

- Call Issues (61 reviews)
- Connection Issues (60 reviews)
- Call Connectivity Issues (41 reviews)
- Connectivity Issues (41 reviews)
- Technical Issues (38 reviews)

### 12. [InsideSales](https://www.g2.com/products/insidesales/reviews)
  Accelerate your company’s revenue with Playbooks from InsideSales, the smartest sales engagement platform. With Playbooks, sales professionals increase productivity, optimize customer interactions, and connect to the right buyers. Playbooks goes beyond a traditional sales auto dialer or sequencer. It doesn’t just help your team do more, it helps them do more of the right things. Reps are provided with additional contacts and recommendations of who, when, and how to reach out—making their efforts more effective. Leadership is provided with valuable insight into their remote sales team to see what’s working and what isn’t.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 613
**How Do G2 Users Rate InsideSales?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Personalization:** 8.9/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10)
- **Information Locater:** 8.8/10 (Category avg: 8.7/10)

**Who Is the Company Behind InsideSales?**

- **Seller:** [InsideSales](https://www.g2.com/sellers/insidesales)
- **Year Founded:** 2012
- **HQ Location:** Austin, TX
- **Twitter:** @InsideSales_PB (19,883 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/insidesales-playbooks/ (20 employees on LinkedIn®)
- **Phone:** (866) 549-0301

**Who Uses This Product?**
  - **Who Uses This:** Business Development Representative, Sales Development Representative
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 48% Enterprise, 36% Mid-Market


### 13. [lemlist](https://www.g2.com/products/lemlist/reviews)
  lemlist is a sales engagement platform that helps teams reach prospects on email, LinkedIn, calls, and WhatsApp from one place - so they can get more replies, book more meetings, and close more deals. It helps sales teams: - Find leads and get their emails and phone numbers without extra tools - Build automated multichannel sequences across email, LinkedIn, calls, and WhatsApp, while keeping every touch personal - Keep emails landing in the inbox with lemwarm, the built-in deliverability booster - Manage replies across all channels and different senders from one centralized inbox - Work directly from CRM with Salesforce, HubSpot, and Pipedrive integrations Unlike tools that only cover one part of outbound, lemlist gives you the full workflow - from finding prospects to booking meetings, without losing the human touch. Whether you’re an SDR, leading a sales team, working in sales ops, or growing as a founder, lemlist helps you cut manual work, focus on conversations that matter, and hit revenue targets faster. Learn more & start your free 14-day trial at www.lemlist.com


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 1,526
**How Do G2 Users Rate lemlist?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Personalization:** 8.4/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.3/10 (Category avg: 8.8/10)
- **Information Locater:** 8.5/10 (Category avg: 8.7/10)

**Who Is the Company Behind lemlist?**

- **Seller:** [lemlist](https://www.g2.com/sellers/lemlist)
- **Company Website:** https://lemlist.com/
- **Year Founded:** 2018
- **HQ Location:** Paris, Île-de-France, France
- **Twitter:** @lemlist (2,539 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18342604/ (248 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** CEO, Founder
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 53% Small-Business, 8% Mid-Market


#### What Are lemlist's Pros and Cons?

**Pros:**

- Ease of Use (585 reviews)
- Features (370 reviews)
- Helpful (293 reviews)
- Automation (263 reviews)
- LinkedIn Integration (250 reviews)

**Cons:**

- Missing Features (208 reviews)
- Expensive (141 reviews)
- Learning Curve (125 reviews)
- Campaign Management (83 reviews)
- Email Management (77 reviews)

### 14. [CallRail](https://www.g2.com/products/callrail/reviews)
  CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 1,626
**How Do G2 Users Rate CallRail?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Personalization:** 8.5/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.6/10 (Category avg: 8.8/10)
- **Information Locater:** 8.2/10 (Category avg: 8.7/10)

**Who Is the Company Behind CallRail?**

- **Seller:** [CallRail](https://www.g2.com/sellers/callrail)
- **Company Website:** https://www.callrail.com
- **Year Founded:** 2011
- **HQ Location:** Atlanta, GA
- **Twitter:** @CallRail (6,074 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2567008/ (349 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Marketing and Advertising, Real Estate
  - **Company Size:** 73% Small-Business, 22% Mid-Market


#### What Are CallRail's Pros and Cons?

**Pros:**

- Ease of Use (122 reviews)
- Features (109 reviews)
- Call Tracking (99 reviews)
- Helpful (82 reviews)
- Attribution Accuracy (69 reviews)

**Cons:**

- Missing Features (33 reviews)
- Integration Issues (30 reviews)
- Learning Curve (26 reviews)
- Call Issues (25 reviews)
- Number Issues (25 reviews)

### 15. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews)
  Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 3,996
**How Do G2 Users Rate Dialpad Connect?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Personalization:** 8.7/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.6/10 (Category avg: 8.8/10)
- **Information Locater:** 8.6/10 (Category avg: 8.7/10)

**Who Is the Company Behind Dialpad Connect?**

- **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad)
- **Company Website:** https://Dialpad.com
- **Year Founded:** 2011
- **HQ Location:** San Ramon, California
- **Twitter:** @DialpadHQ (61 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3967399/ (1,470 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Information Technology and Services, Marketing and Advertising
  - **Company Size:** 56% Small-Business, 32% Mid-Market


#### What Are Dialpad Connect's Pros and Cons?

**Pros:**

- Ease of Use (130 reviews)
- Call Management (71 reviews)
- Helpful (60 reviews)
- Call Recording (56 reviews)
- Features (52 reviews)

**Cons:**

- Call Issues (57 reviews)
- Connection Issues (43 reviews)
- Missing Functionality (29 reviews)
- Recording Issues (28 reviews)
- Call Quality Issues (26 reviews)

### 16. [Natterbox](https://www.g2.com/products/natterbox/reviews)
  Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 126
**How Do G2 Users Rate Natterbox?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Personalization:** 8.4/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.1/10 (Category avg: 8.8/10)
- **Information Locater:** 7.7/10 (Category avg: 8.7/10)

**Who Is the Company Behind Natterbox?**

- **Seller:** [Natterbox Limited](https://www.g2.com/sellers/natterbox-limited)
- **Company Website:** https://www.natterbox.com/
- **Year Founded:** 2010
- **HQ Location:** London, England
- **Twitter:** @Natterbox (1,510 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/natterbox-limited/ (126 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Salesforce Administrator
  - **Top Industries:** Financial Services, Staffing and Recruiting
  - **Company Size:** 56% Mid-Market, 31% Small-Business


#### What Are Natterbox's Pros and Cons?

**Pros:**

- Customer Support (14 reviews)
- Helpful (13 reviews)
- Reliability (11 reviews)
- Features (10 reviews)
- Call Recording (7 reviews)

**Cons:**

- Call Issues (4 reviews)
- Missing Features (4 reviews)
- Poor Customer Support (4 reviews)
- Call Limitations (3 reviews)
- Complexity (3 reviews)

### 17. [Koncert](https://www.g2.com/products/koncert/reviews)
  Koncert is a B2B Sales Engagement platform designed to enhance the efficiency and effectiveness of sales teams through advanced dialer technology. With over 15 years of experience in the industry, Koncert leverages artificial intelligence to facilitate more meaningful conversations and build robust sales pipelines. The platform automates the traditionally manual process of dialing prospects, allowing users to connect with live prospects more efficiently and significantly increase their conversation rates. Targeted primarily at sales professionals and organizations looking to optimize their outreach efforts, Koncert offers a suite of dialer options tailored to various sales workflows. These include the Multi-line AI Parallel Dialer, Single-line AI Flow Dialer, Agent-Assisted Dialer, and Click-to-Call Dialer. Each option integrates seamlessly with leading Customer Relationship Management (CRM) systems, ensuring that sales teams can streamline their processes without disrupting their existing workflows. This adaptability makes Koncert an ideal solution for businesses of all sizes seeking to enhance their sales engagement strategies. The key features of Koncert's dialer technology include automation capabilities that enable sales teams to connect with prospects at an unprecedented scale. By automating the dialing process, sales representatives can focus on engaging with prospects rather than spending time on manual dialing. This not only increases the number of conversations but also optimizes productivity, allowing teams to allocate their time and resources more effectively. The platform also includes AI PitchLab, which trains representatives in real time with AI-powered feedback on tone, pacing, and talk-to-listen ratios, turning every call into a coaching opportunity. Additionally, Koncert offers Waterfall Data Enrichment, which automates prospect list clean-up and boosts connect rates with accurate, enriched data from multiple sources. This feature enhances the quality of leads that sales teams engage with, further improving the likelihood of successful conversions. The platform also provides valuable insights for coaching and training purposes, enabling sales managers to refine their strategies and improve overall team performance. Koncert's AI-driven auto dialer and cadence platform stand out in the B2B sales tools market by offering a comprehensive solution that enhances both conversation rates and pipeline development. The ability to customize dialing strategies based on specific sales workflows ensures that organizations can implement a solution that meets their unique needs. By empowering sales teams to engage more effectively with prospects, Koncert plays a crucial role in driving business growth and achieving sales objectives.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 387
**How Do G2 Users Rate Koncert?**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Personalization:** 8.9/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10)
- **Information Locater:** 8.8/10 (Category avg: 8.7/10)

**Who Is the Company Behind Koncert?**

- **Seller:** [Koncert](https://www.g2.com/sellers/koncert)
- **Company Website:** https://www.koncert.com/
- **Year Founded:** 2004
- **HQ Location:** Windham, NH
- **Twitter:** @koncert (2 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2590826/ (51 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Sales Development Representative, SDR
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 46% Mid-Market, 35% Small-Business


#### What Are Koncert's Pros and Cons?

**Pros:**

- Time-saving (56 reviews)
- Efficiency (46 reviews)
- Lead Generation (39 reviews)
- Ease of Use (32 reviews)
- Automation (31 reviews)

**Cons:**

- Call Issues (35 reviews)
- Dialer Issues (28 reviews)
- Slow Loading (12 reviews)
- Software Bugs (12 reviews)
- Delays (11 reviews)

### 18. [Revenue.io](https://www.g2.com/products/revenue-io/reviews)
  Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictable results and optimize their entire revenue operation. Founded in 2013, Revenue.io is headquartered in Los Angeles and backed by venture funding from Goldman Sachs, Bryant Stibel, and Palisades Capital. Learn more at www.revenue.io.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 566
**How Do G2 Users Rate Revenue.io?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Personalization:** 9.2/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.3/10 (Category avg: 8.8/10)
- **Information Locater:** 9.2/10 (Category avg: 8.7/10)

**Who Is the Company Behind Revenue.io?**

- **Seller:** [Revenue.io](https://www.g2.com/sellers/revenue-io)
- **Year Founded:** 2012
- **HQ Location:** Los Angeles, CA
- **Twitter:** @revenue_io (4,282 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2625815/ (103 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Customer Service Representative, Account Manager
  - **Top Industries:** Computer Software, Financial Services
  - **Company Size:** 59% Mid-Market, 22% Small-Business


#### What Are Revenue.io's Pros and Cons?

**Pros:**

- Customer Support (33 reviews)
- Ease of Use (30 reviews)
- Helpful (30 reviews)
- Easy Setup (25 reviews)
- Salesforce Integration (25 reviews)

**Cons:**

- Call Issues (11 reviews)
- Missing Features (9 reviews)
- Limited Features (7 reviews)
- Connection Issues (6 reviews)
- Dialer Issues (6 reviews)

### 19. [FlashIntel](https://www.g2.com/products/flashintel/reviews)
  FlashRev OS is a cutting-edge Agentic AI platform that enhances sales and customer experience (CX) by leveraging autonomous AI agents, omnichannel engagement, and hyper-personalized interactions. Our AI-powered solutions help businesses unlock 30% more conversions and achieve 25% higher customer retention while significantly reducing operational costs. Core Capabilities & Features - Unified GTM stack: FlashRev integrates multiple sales and outreach tools in one interface — from data enrichment, lead generation, outreach sequencing, to calling and engagement. - AI-driven prospecting & lead generation: It can generate high-quality lead lists using large B2B databases and data enrichment, help segment and prioritize leads, and perform real-time company research and analysis. - Omnichannel outreach: Supports outreach via multiple channels — email, phone (call), SMS / messaging / social — allowing companies to reach prospects in the way that works best. - Automated & high-volume calling: Through an “AI Parallel Dialer,” FlashRev can dial many contacts simultaneously (e.g. up to 10 at once), dramatically increasing outreach volume and improving connection rates. - Automated follow-up & messaging sequences: Once leads are identified, FlashRev can run outreach sequences — sending personalized emails or messages automatically, following up, and managing schedule/appointments. - CRM and CRM-stack integration: FlashRev integrates with existing CRM tools, enabling seamless workflow from lead generation to deal tracking.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 663
**How Do G2 Users Rate FlashIntel?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Personalization:** 8.4/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.1/10 (Category avg: 8.8/10)
- **Information Locater:** 8.8/10 (Category avg: 8.7/10)

**Who Is the Company Behind FlashIntel?**

- **Seller:** [FlashIntel](https://www.g2.com/sellers/flashintel)
- **Year Founded:** 2022
- **HQ Location:** San Francisco, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/myflashcloud/ (76 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Account Executive, Sr.  BDR
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 56% Mid-Market, 37% Small-Business


#### What Are FlashIntel's Pros and Cons?

**Pros:**

- Ease of Use (143 reviews)
- Features (142 reviews)
- Lead Generation (94 reviews)
- Automation (80 reviews)
- Helpful (71 reviews)

**Cons:**

- Outdated Data (40 reviews)
- Outdated Information (30 reviews)
- Inaccurate Data (26 reviews)
- Data Inaccuracy (22 reviews)
- Data Accuracy (21 reviews)

### 20. [CTM](https://www.g2.com/products/ctm-ctm/reviews)
  CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 724
**How Do G2 Users Rate CTM?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Personalization:** 9.5/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.4/10 (Category avg: 8.8/10)
- **Information Locater:** 9.4/10 (Category avg: 8.7/10)

**Who Is the Company Behind CTM?**

- **Seller:** [CTM](https://www.g2.com/sellers/ctm)
- **Company Website:** https://www.ctm.com/
- **Year Founded:** 2009
- **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108
- **LinkedIn® Page:** https://www.linkedin.com/company/5377709/ (94 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, President
  - **Top Industries:** Marketing and Advertising, Internet
  - **Company Size:** 65% Small-Business, 30% Mid-Market


#### What Are CTM's Pros and Cons?

**Pros:**

- Customer Support (49 reviews)
- Ease of Use (48 reviews)
- Helpful (43 reviews)
- Call Tracking (31 reviews)
- Features (28 reviews)

**Cons:**

- Learning Curve (23 reviews)
- Complexity (15 reviews)
- Difficult Navigation (15 reviews)
- Steep Learning Curve (15 reviews)
- Missing Functionality (12 reviews)

### 21. [Outplay](https://www.g2.com/products/outplay/reviews)
  Outplay is the only sales engagement platform that every growing sales team needs. It helps reps prospect, engage, track and sell from a single place without the need to juggle multiple tools and pay multiple bills.Outplay offers powerful and personalized multichannel outreach, outbound sales automations that level up efficiency, advanced reporting for data-powered insights and much more. Outplay has bi-directional integrations with a wide range of CRMs, inboxes and more to help sales teams book meetings and track performances from a single dashboard. Outplay's intuitive UI and industry-leading customer support gets teams up and running rapidly, to start booking meetings now. Not next quarter. With game-changing features like power dialing, AI-powered conversational intelligence and a lead sourcing database of millions, Outplay transforms sales engagement, without the hefty price tag.Switch out multiple point solutions and invoices with Outplay - the all-in-one sales stack for new-age teams. Get a built-in Sales Prospecting tool, Multi-channel Sales Engagement platform, Inbound Conversion and Scheduling tool and Conversational Intelligence platform to exceed your targets, not your budgets.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 263
**How Do G2 Users Rate Outplay?**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Personalization:** 8.2/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.2/10 (Category avg: 8.8/10)
- **Information Locater:** 8.0/10 (Category avg: 8.7/10)

**Who Is the Company Behind Outplay?**

- **Seller:** [Outplay HQ](https://www.g2.com/sellers/outplay-hq)
- **Year Founded:** 2019
- **HQ Location:** Wilmington, Delaware
- **Twitter:** @OutplayHQ (314 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/outplayhq/ (43 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Business Development Manager, Sales Development Representative
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 62% Small-Business, 35% Mid-Market


#### What Are Outplay's Pros and Cons?

**Pros:**

- Features (2 reviews)
- Helpful (2 reviews)
- Intuitive (2 reviews)
- User Interface (2 reviews)
- Access Ease (1 reviews)

**Cons:**

- Admin Issues (1 reviews)
- Complexity (1 reviews)
- Confusion (1 reviews)
- Connection Issues (1 reviews)
- Data Deletion (1 reviews)

### 22. [iPlum](https://www.g2.com/products/iplum/reviews)
  Trusted by over 50,000 businesses, iPlum is a secure communication platform built for professionals who need to stay compliant, mobile, and in control of their client interactions. With features like HIPAA-compliant texting, calling, voicemail, and admin controls— it gives healthcare providers, therapists, legal professionals, and financial teams the tools you need to communicate with confidence. With iPlum, you get more than a second phone line. All calls and messages are encrypted end-to-end, with built-in voicemail transcription, call recording, and secure data storage. Whether you're confirming appointments, coordinating care, or handling sensitive information, it ensures your communication stays private and compliant. What's more, we designed the product for modern teams and solo practitioners, Set business hours, auto-reply to missed texts, route calls using custom phone trees and extensions. All built to meet the demands of regulated industries. Whether you’re in healthcare, finance, or law, we can helps you streamline communication, protect client data, and stay compliant—without the complexity of legacy systems.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 198
**How Do G2 Users Rate iPlum?**

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.2/10)
- **Personalization:** 8.2/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 7.5/10 (Category avg: 8.8/10)

**Who Is the Company Behind iPlum?**

- **Seller:** [iplum](https://www.g2.com/sellers/iplum)
- **Company Website:** https://iplum.com
- **Year Founded:** 2015
- **HQ Location:** Santa Clara, US
- **Twitter:** @iPlumApp (105 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9999628/ (7 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Therapist, Owner
  - **Top Industries:** Mental Health Care, Health, Wellness and Fitness
  - **Company Size:** 94% Small-Business, 2% Enterprise


#### What Are iPlum's Pros and Cons?

**Pros:**

- Ease of Use (104 reviews)
- HIPAA Compliance (52 reviews)
- Privacy (40 reviews)
- Easy Setup (38 reviews)
- Text Messaging (38 reviews)

**Cons:**

- Texting Issues (28 reviews)
- Call Issues (25 reviews)
- Complex Processes (21 reviews)
- Lack of Intuitiveness (19 reviews)
- Call Functionality Issues (18 reviews)

### 23. [Outreach](https://www.g2.com/products/outreach/reviews)
  Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, and Verizon to name a few. To learn more, please visit www.outreach.io.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 3,494
**How Do G2 Users Rate Outreach?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10)
- **Personalization:** 8.6/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.4/10 (Category avg: 8.8/10)
- **Information Locater:** 8.0/10 (Category avg: 8.7/10)

**Who Is the Company Behind Outreach?**

- **Seller:** [Outreach](https://www.g2.com/sellers/outreach)
- **Company Website:** https://www.outreach.io/demo
- **Year Founded:** 2014
- **HQ Location:** Seattle, WA
- **Twitter:** @outreach_io (7,700 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3559595/ (1,511 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Account Executive, Sales Development Representative
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 60% Mid-Market, 22% Enterprise


#### What Are Outreach's Pros and Cons?

**Pros:**

- Ease of Use (87 reviews)
- Automation (54 reviews)
- Helpful (54 reviews)
- Features (50 reviews)
- Integrations (47 reviews)

**Cons:**

- Missing Features (38 reviews)
- Learning Curve (26 reviews)
- Limitations (24 reviews)
- Limited Features (20 reviews)
- Limited Customization (19 reviews)

### 24. [Aloware](https://www.g2.com/products/aloware/reviews)
  Aloware is an AI-powered contact center platform specifically designed for sales and support teams that operate within a Customer Relationship Management (CRM) system. By integrating calling, SMS, AI voice agents, a power dialer, and automation into a single platform, Aloware enhances productivity for teams using popular CRMs like HubSpot, Salesforce, Pipedrive, Zoho, and GoHighLevel. This comprehensive solution allows representatives to focus on selling rather than getting bogged down with administrative tasks like logging calls or chasing missed leads. Targeting a diverse range of industries, Aloware is utilized by over 1,000 teams across sectors such as SaaS, real estate, insurance, financial services, staffing, solar, home services, and legal. The platform is particularly beneficial for teams with 10 to 500 seats, especially those transitioning from basic calling solutions like Kixie, Aircall, JustCall, Dialpad, and RingCentral. These teams often seek a more robust system that combines AI capabilities, CRM depth, and compliance features, which Aloware provides seamlessly. What sets Aloware apart from its competitors is its unique "pickup stack." This includes features like NumberGuard, which monitors caller ID reputation in real-time; Branded Calling, which displays the company name and logo on the recipient's screen; and Local Presence, which automatically matches area codes. While many competitors may offer one of these features, Aloware integrates all three, enhancing the chances of successful connections. Additionally, Aloware's native CRM intelligence ensures that every interaction—be it a call, text, or voicemail—is automatically logged to the appropriate contact, deal, and pipeline stage, significantly reducing the time reps spend on CRM administration. Aloware also leverages AI throughout the entire sales cycle. The platform includes AI Voice Agents that can manage inbound qualification and booking around the clock, while the AloAi Text Bot qualifies leads via SMS. The Power Dialer efficiently sequences through CRM lists, and AI Call Summaries, sentiment analysis, and trending topics are automatically recorded and integrated back into the CRM after each conversation. This eliminates the need for separate AI vendors or additional engineering resources, streamlining the entire process. Compliance is another critical aspect of Aloware's offering. The platform manages A2P 10DLC registration, is SOC 2 certified, and includes features like PII redaction in transcripts and Do Not Contact (DNC) management, ensuring that compliance challenges that often hinder deployments with other vendors are effectively handled. With pricing starting at $30 per agent per month, Aloware provides a scalable solution for teams looking to enhance their sales and support capabilities while maintaining compliance and efficiency.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 812
**How Do G2 Users Rate Aloware?**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Personalization:** 8.2/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.2/10 (Category avg: 8.8/10)
- **Information Locater:** 8.0/10 (Category avg: 8.7/10)

**Who Is the Company Behind Aloware?**

- **Seller:** [Aloware](https://www.g2.com/sellers/aloware)
- **Company Website:** https://aloware.com
- **Year Founded:** 2017
- **HQ Location:** Los Angeles, California
- **Twitter:** @alowaretalk (395 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18504566/ (86 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Account Executive, National Account Executive
  - **Top Industries:** Computer Software, Marketing and Advertising
  - **Company Size:** 51% Small-Business, 48% Mid-Market


#### What Are Aloware's Pros and Cons?

**Pros:**

- Ease of Use (126 reviews)
- Helpful (84 reviews)
- User-Friendly (68 reviews)
- Integrations (67 reviews)
- Time-saving (63 reviews)

**Cons:**

- Call Issues (90 reviews)
- Slow Performance (51 reviews)
- Slow Loading (50 reviews)
- Software Glitches (46 reviews)
- Software Bugs (42 reviews)

### 25. [NeoDove](https://www.g2.com/products/neodove/reviews)
  NeoDove is a complete telecalling solution that helps small and medium businesses achieve higher revenue growth by enhancing the productivity of their telecalling team. It comes with carefully-designed features like an autodialer, a comprehensive lead management system, instant-multichannel engagement, real-time performance analytics, thousands of integrations, a marketplace for IVR, SMS automation, and so much more. Here’s a gist of what you can do with NeoDove: 1) Create and prioritize campaigns. Add leads. Assign users. 2) Create customizable customer details forms and message templates. Add attachments. 3) Get complete lead history. Make calls through the auto dialer. 4) Send instant WhatsApp, email and SMS without saving customer details manually. 5) Set follow-ups and never miss a single lead. 6) Prioritize leads and assign tasks to other members. 7) Get sales pipeline overview and call reports. 8) Track and manage team performance. 9) Get both direct and custom integrations. Capture all the leads in one place. 10) Access the Marketplace for value-added services. NeoDove brings its users a customizable, safe, and secure platform for all their telecalling requirements. Visit our website: https://neodove.com/


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 17
**How Do G2 Users Rate NeoDove?**

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.2/10)
- **Personalization:** 6.5/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.3/10 (Category avg: 8.8/10)
- **Information Locater:** 7.4/10 (Category avg: 8.7/10)

**Who Is the Company Behind NeoDove?**

- **Seller:** [NeoDove](https://www.g2.com/sellers/neodove)
- **Year Founded:** 2020
- **HQ Location:** Jaipur, Rajasthan
- **Twitter:** @NeoDoveCRM (114 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/neodove/ (91 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 71% Small-Business, 18% Mid-Market


#### What Are NeoDove's Pros and Cons?

**Pros:**

- Ease of Use (3 reviews)
- Customer Support (2 reviews)
- CRM Integration (1 reviews)
- Features (1 reviews)
- Helpful (1 reviews)

**Cons:**

- Buggy Features (1 reviews)
- Slow Loading (1 reviews)
- Software Bugs (1 reviews)


    ## What Is Outbound Call Tracking Software?
  [Sales Acceleration Software](https://www.g2.com/categories/sales-acceleration)
  ## What Software Categories Are Similar to Outbound Call Tracking Software?
    - [Contact Center Software](https://www.g2.com/categories/contact-center)
    - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer)
    - [Sales Engagement Software](https://www.g2.com/categories/sales-engagement)

  
---

## How Do You Choose the Right Outbound Call Tracking Software?

### What You Should Know About Outbound Call Tracking Software

### What is Outbound Call Tracking Software?

Outbound call tracking software provides sales teams with a unified platform to place outbound calls and manage leads. Outbound call tracking software allows users to place calls directly from their desktop rather than using a mobile phone which allows them to spend less time dialing and more time focusing on selling. Many outbound call tracking software also offers tools for call recording, call analytics, and provides a full call transcription so users are enabled to easily identify important parts of a conversation.

Key Benefits of Outbound Call Tracking Software

- Provides a seamless platform to call and keep track of leads
- Offers call analytics to users so they are able to identify key selling points in a conversation
- Saves time by eliminating the need to manually input contact information
- Helps remind sales teams to follow up on leads that are lingering in the call log

### Why Use Outbound Call Tracking Software?

Outbound call tracking software is used as a way to minimize many of the manual tasks that are generally associated with calling and keeping track of leads. When a call is made with outbound call tracking software, the contact information is stored and the call is automatically logged with both the date and time of the call. In addition, outbound call tracking software provides analytics and call transcriptions that prove to be extremely useful for salespeople to go back and reference at a later time after a call is completed. While it may be very difficult to keep notes while users are having an active conversation with their lead, call transcriptions automatically record and transcribe an entire conversation. This allows users to go over the entire conversation and identify key information.

**Sales coaching —** A major benefit of using outbound call tracking software is the ability to record outbound calls. Recording outbound calls allows users to review and assess whether or not certain tactics are working or if they need to switch up their call strategy. Honing in on which call tactics are the most effective help sales teams have more call recipients being receptive and willing to listen to sales calls.

**Lead tracking —** When users reach out to a lead with outbound call tracking software, the software automatically marks that the lead has been reached out to. This provides the user with a visual reminder of whether or not they reached out to a lead. Outbound call tracking software also marks the number of times a lead was contacted which indicates if a lead is particularly unresponsive and not worth a sales representative’s time.

### Who Uses Outbound Call Tracking Software?

Outbound call tracking software is most often used by various job functions that need to manage leads and engage with customers on a daily basis.

**Sales teams —** Perhaps the most common use case for outbound call tracking software are the enterprise sales teams. Enterprise sales teams are constantly tracking down leads, and searching for key points in a conversation that may help contribute to a final sale. As such, they are able to leverage the many benefits of the call transcription and lead tracking features in outbound call tracking software.

**Call centers —** Employees in the field of telemarketing and other outbound call centers utilize many of the quick dialing systems that are found in an outbound call tracking software. Outbound call tracking software queues up a long list of leads that can continuously make calls immediately when one is finished. This way users do not have to waste time dialing and are enabled to spend more of their time speaking to clients, customers, and other prospects.

### Outbound Call Tracking Software Features

Outbound call tracking software has a variety of features to record, transcribe, and analyze calls. These features allow users to focus on prospecting leads as well as take care of current customers.

**Tracking numbers —** Some outbound call tracking software provides users with tracking numbers that can be used with area codes from anywhere in the world. For example, if a midwest sales representative is reaching out to a lead on the east coast, then the call will appear to the receiver denoting that the sales representative is local and with an east coast zip code. This provides a higher success rate with calls being received as people will feel more comfortable answering a phone call from someone in the same area code.

**Outbound call reports —** Outbound call tracking software provides users with reports that allow them to track the overall rate of response from outbound calls. This feature can help users track their performance.

**Peak hours —** Peak hours features of outbound call tracking software use analytics to determine what the peak hours are to place outbound calls. This feature drills analytics down to different time zones and will alert the user which peak hours are for each lead. Understanding what times are the most effective for outbound calling will result in higher answer rates.

**Call recording —** Call recording features allow users to analyze past conversations with leads and prospects. This helps users identify any common pain points and improve overall call strategy.

**Call notifications —** Call notification features provide users with various notifications regarding missed and upcoming calls. If a user missed a call and never reached back out to a lead, then the software will remind and notify the user. Similarly, if a user has an upcoming call scheduled, then the software will notify the user ahead of time to prepare for the call.

**Call logging —** Call logging features automatically logs the date, time, duration, and outcome of a call. This helps users identify how long it has been since they have connected with the prospect, and whether or not the prospect answered or stayed on the phone for a long time. Automatic call logging means users do not have to remember to log the call as well which saves them from tedious manual work.

Other Features of Outbound Call Tracking Software: [Automated Emails Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/automated-emails), [Click-to-Call Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/click-to-call), [Daily Summary Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/daily-summary), [Sorts Prospects Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/sorts-prospects)

### Potential Issues with Outbound Call Tracking Software

**Excessive contact information —** Often, businesses already have a contact information software in place such as a customer relationship management (CRM) software. When businesses install a CRM alongside an outbound call tracking software, it may often lead to mismatched contact information where one software lists a different contact number than the other. This can lead to confusion and eventually require the user to hunt down the correct information, hence wasting time.

**Lack of customer trust —** Outbound call tracking software has the capability of making calls with an area code that appears close to the customer who is receiving the call. When the customer discovers that the call is not actually being made from the same area, it may deter them from continuing a conversation.

### Software and Services Related to Outbound Call Tracking Software

Outbound call tracking software can be integrated with a variety of software that helps users manage all information pertaining to leads. Having a central location to manage lead contact information, as well as relevant notes on the customer account provides a more efficient and effective strategy for managing customer information.

**Customer relationship management (CRM) software —** One of the most tedious tasks for sales representatives is manually inputting calls into a [CRM software](https://www.g2.com/categories/crm). When users integrate a CRM with outbound call tracking software, the call tracking software automatically records the date, time, and place of the call so users are able to spend their time on other tasks. Additionally, CRM is usually a business’s central location for storing customer data. With customer data easily available, users can make more informed calls and quickly fetch contact information.

**A/B testing software —** Another popular integration for outbound call tracking software is [A/B testing software](https://www.g2.com/categories/a-b-testing). A/B testing software allows teams to test and measure the success of various conversation types with callers. By testing a few conversation tactics and styles, callers can hone in on which sales tactics are working and which are not.



    ---
## What Are the Most Common Questions About Outbound Call Tracking Software?
*AI-generated · Last updated: April 27, 2026*
  ### Which outbound call tracking tool is the top choice for startups?
  According to verified users, these products are frequently praised for outbound calling ease and core tracking workflows.

- [Nooks](https://www.g2.com/products/nooks/reviews) -- Reviewers describe it as easy to set up and useful for high-volume cold calling, parallel dialing, call tracking, and coaching workflows.
- [Orum](https://www.g2.com/products/orum/reviews) -- Users repeatedly mention faster dialing, better connect workflows, call analytics, and easier prospecting for outbound-heavy teams.
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Reviewers highlight stable calling, CRM integration, call logging, analytics, and support for international outbound calling.


  ### What is the best option for tracking outbound calls?
  According to verified users, several products stand out for outbound call logging, analytics, and workflow visibility.

- [Nooks](https://www.g2.com/products/nooks/reviews) -- Users often mention outbound call tracking, reporting, call transcripts, and dashboards that help teams review activity and coaching opportunities.
- [Orum](https://www.g2.com/products/orum/reviews) -- Reviewers frequently cite call analytics, call history, AI summaries, and reporting that help track connect rates, conversations, and meetings.
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Users describe strong call logging, recordings, analytics, and CRM syncing that keep outbound activity organized in one place.


  ### Best software for monitoring outbound calls in our call center?
  According to verified users, monitoring-focused options on G2 often combine recordings, reporting, and team visibility.

- [TeleCMI](https://www.g2.com/products/telecmi/reviews) -- Reviewers mention dashboards, call logs, monitoring, and call barging or whispering features that help oversee agent activity.
- [CTM (formerly CallTrackingMetrics)](https://www.g2.com/products/ctm-formerly-calltrackingmetrics/reviews) -- Users highlight call tracking, recordings, analytics, and centralized reporting for reviewing inbound and outbound activity.
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Reviewers say its analytics, recordings, call history, and team performance tracking are useful for managing outbound teams.


  ### What should teams look for in outbound call tracking software?
  G2 reviewers consistently point to a few buying priorities. Teams value fast dialing, reliable call quality, and automatic logging so reps spend less time on manual admin. Integrations with CRM tools such as HubSpot, Salesforce, Outreach, or other sales systems are frequently mentioned because they keep call notes, recordings, and follow-up activity in one place. Reviewers also repeatedly highlight reporting, transcripts, AI summaries, and visibility into connect rates or team performance as useful for coaching and process improvement. Common frustrations in reviews include lag, syncing issues, inaccurate number data, and numbers being marked as spam, so buyers often care about reliability as much as feature depth.


  ### How do G2 reviewers say outbound call tracking tools improve team productivity?
  Across recent reviews, the biggest productivity theme is reduced manual work. Users repeatedly say auto dialing, parallel dialing, automatic call logging, AI summaries, and CRM sync help them spend more time in live conversations instead of copying notes, updating records, or dialing one contact at a time. Many reviewers also describe faster follow-up because calls, texts, transcripts, and account context are easier to find in one system. For managers, reporting and call recordings are common productivity benefits because they simplify coaching, monitor activity, and make it easier to review conversations without chasing down information across separate tools.