Averages based on real user reviews.
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The way it helps extract numbers and how it gets synced easily to other ERPs Review collected by and hosted on G2.com.
the pricing model for it as it turns out to be expensive Review collected by and hosted on G2.com.
Our organization has been a Salesloft customer for over three years, and unfortunately, the experience has deteriorated with each passing year. While the dialer—when functioning properly—meets our basic needs, recent updates, including the new Chrome extension and redesigned dialer, have significantly degraded usability.
Salesloft’s support team has consistently fallen short, and interactions with their sales team have been even less productive. The most disruptive issue has been the relentless turnover within the company. Over the course of our contract, we've been assigned seven or eight different customer success managers—none of whom remain with the organization. This lack of continuity has created ongoing operational headaches and eroded trust.
The persistent challenges we've faced raise serious concerns about Salesloft’s long-term stability and commitment to its customers.
At this point, we have no plans to renew our contract. Salesloft has made numerous commitments it failed to honor, and it’s evident that their focus lies more in securing revenue than in delivering meaningful value.
Our experience has been defined by broken promises, poor follow-through, and a clear disregard for customer satisfaction. Review collected by and hosted on G2.com.
We've been using Salesloft for several years, and unfortunately, the experience has been consistently disappointing.
Dialer reliability remains a major issue. It's plagued by frequent disruptions, which directly impact our team's productivity.
Product support is slow and reactive. When problems arise, resolution often feels like an uphill battle.
Renewal conversations are more performance than partnership—lots of flair, but little substance. It’s clear the focus is on retention, not results.
Many of our interactions with Salesloft personnel have felt disingenuous, with promises made but rarely followed through.
Despite being a tech platform, Salesloft’s innovation has stalled. The product hasn’t meaningfully improved in the last three years.
After renewal, Customer Success Managers disengage, offering little to no strategic guidance or support to help us grow.
Overall, our experience has been marked by unreliable technology, weak support, and a lack of genuine customer care. Salesloft has not demonstrated the consistency or commitment we expect from a long-term partner. Review collected by and hosted on G2.com.
