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Best Outbound Call Tracking Software for Medium-Sized Businesses

Julie Jung
JJ
Researched and written by Julie Jung

Products classified in the overall Outbound Call Tracking category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Outbound Call Tracking to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Outbound Call Tracking category.

In addition to qualifying for inclusion in the Outbound Call Tracking Software category, to qualify for inclusion in the Medium-Sized Business Outbound Call Tracking Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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56 Listings in Outbound Call Tracking Available
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HubSpot Sales Hub
(13,495)4.4 out of 5
Optimized for quick response
View top Consulting Services for HubSpot Sales Hub
Save to My Lists
DealsSpecial offer!
20% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sales Hub is a modern sales software designed to help growing teams build pipeline, deepen relationships, and close more deals - faster. It combines powerful sales engagement tools, AI-powered product

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • HubSpot Sales Hub is a sales tool that offers features such as automation, email tracking, and CRM integration to manage leads, deals, and sales pipelines.
    • Users frequently mention the ease of use, the centralization of all sales activities in one place, and the automation of routine tasks as key benefits of the platform.
    • Reviewers experienced issues with the complexity of advanced features, limitations in customization, and a steep increase in cost as the business scales and requires more features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Sales Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,427
    Features
    827
    Helpful
    741
    Lead Management
    659
    Intuitive
    621
    Cons
    Missing Features
    502
    Limited Features
    466
    Learning Curve
    449
    Expensive
    321
    Limited Customization
    316
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Sales Hub features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Personalization
    Average: 8.8
    8.6
    Record Prospect Data
    Average: 8.8
    8.4
    Information Locater
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    786,181 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,675 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sales Hub is a modern sales software designed to help growing teams build pipeline, deepen relationships, and close more deals - faster. It combines powerful sales engagement tools, AI-powered product

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • HubSpot Sales Hub is a sales tool that offers features such as automation, email tracking, and CRM integration to manage leads, deals, and sales pipelines.
  • Users frequently mention the ease of use, the centralization of all sales activities in one place, and the automation of routine tasks as key benefits of the platform.
  • Reviewers experienced issues with the complexity of advanced features, limitations in customization, and a steep increase in cost as the business scales and requires more features.
HubSpot Sales Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,427
Features
827
Helpful
741
Lead Management
659
Intuitive
621
Cons
Missing Features
502
Limited Features
466
Learning Curve
449
Expensive
321
Limited Customization
316
View All Pros and Cons
HubSpot Sales Hub features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.7
Personalization
Average: 8.8
8.6
Record Prospect Data
Average: 8.8
8.4
Information Locater
Average: 8.7
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
786,181 Twitter followers
LinkedIn® Page
www.linkedin.com
11,675 employees on LinkedIn®
Salesforce Sales Cloud
(25,418)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Sales Cloud
Save to My Lists
DealsSpecial offer!
25% Off: Starting at $18.75/user/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost pr

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 34% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Salesforce Sales Cloud is a platform that centralizes customer data, leads, and opportunities for sales teams to make informed decisions.
    • Reviewers like the platform's ability to manage leads and opportunities, automate workflows, and provide clear visibility into sales processes through dashboards and reports.
    • Reviewers mentioned that the platform can feel complex and overwhelming for new users, requiring time to learn and sometimes needing technical support for customization.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Sales Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3,613
    Features
    3,138
    Lead Management
    2,005
    Customization
    1,634
    Customizability
    1,617
    Cons
    Learning Curve
    1,783
    Limitations
    1,374
    Missing Features
    1,135
    Limited Features
    1,104
    Expensive
    1,094
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Sales Cloud features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Personalization
    Average: 8.8
    8.7
    Record Prospect Data
    Average: 8.8
    8.7
    Information Locater
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    580,721 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost pr

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 34% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Salesforce Sales Cloud is a platform that centralizes customer data, leads, and opportunities for sales teams to make informed decisions.
  • Reviewers like the platform's ability to manage leads and opportunities, automate workflows, and provide clear visibility into sales processes through dashboards and reports.
  • Reviewers mentioned that the platform can feel complex and overwhelming for new users, requiring time to learn and sometimes needing technical support for customization.
Salesforce Sales Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3,613
Features
3,138
Lead Management
2,005
Customization
1,634
Customizability
1,617
Cons
Learning Curve
1,783
Limitations
1,374
Missing Features
1,135
Limited Features
1,104
Expensive
1,094
View All Pros and Cons
Salesforce Sales Cloud features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.2
8.8
Personalization
Average: 8.8
8.7
Record Prospect Data
Average: 8.8
8.7
Information Locater
Average: 8.7
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
580,721 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
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Nooks
(1,077)4.8 out of 5
Optimized for quick response
4th Easiest To Use in Outbound Call Tracking software
View top Consulting Services for Nooks
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nooks is an AI Sales Assistant platform designed to enhance sales teams' efficiency by streamlining workflows and fostering high-quality interactions with prospects. By automating repetitive tasks and

    Users
    • SDR
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Nooks Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Time-saving
    294
    Efficiency
    264
    Ease of Use
    227
    Lead Generation
    183
    Features
    173
    Cons
    Call Issues
    144
    Dialer Issues
    60
    Missing Features
    46
    Connection Issues
    45
    Dialer Limitations
    42
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nooks features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.2
    9.1
    Personalization
    Average: 8.8
    9.1
    Record Prospect Data
    Average: 8.8
    9.0
    Information Locater
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nooks
    Company Website
    HQ Location
    San Francisco, California
    Twitter
    @JoinNooks
    381 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    566 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nooks is an AI Sales Assistant platform designed to enhance sales teams' efficiency by streamlining workflows and fostering high-quality interactions with prospects. By automating repetitive tasks and

Users
  • SDR
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 24% Small-Business
Nooks Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Time-saving
294
Efficiency
264
Ease of Use
227
Lead Generation
183
Features
173
Cons
Call Issues
144
Dialer Issues
60
Missing Features
46
Connection Issues
45
Dialer Limitations
42
View All Pros and Cons
Nooks features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.2
9.1
Personalization
Average: 8.8
9.1
Record Prospect Data
Average: 8.8
9.0
Information Locater
Average: 8.7
Seller Details
Seller
Nooks
Company Website
HQ Location
San Francisco, California
Twitter
@JoinNooks
381 Twitter followers
LinkedIn® Page
www.linkedin.com
566 employees on LinkedIn®
CloudTalk
(1,635)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • SDR
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CloudTalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    324
    Reliability
    164
    Intuitive
    151
    Calling Features
    140
    Helpful
    138
    Cons
    Call Issues
    151
    Connection Issues
    73
    Call Management
    63
    Missing Features
    54
    Number Issues
    47
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CloudTalk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.1
    Personalization
    Average: 8.8
    8.2
    Record Prospect Data
    Average: 8.8
    8.0
    Information Locater
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    192 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • SDR
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 33% Mid-Market
CloudTalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
324
Reliability
164
Intuitive
151
Calling Features
140
Helpful
138
Cons
Call Issues
151
Connection Issues
73
Call Management
63
Missing Features
54
Number Issues
47
View All Pros and Cons
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.1
Personalization
Average: 8.8
8.2
Record Prospect Data
Average: 8.8
8.0
Information Locater
Average: 8.7
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
192 employees on LinkedIn®
Salesloft
(4,261)4.5 out of 5
Optimized for quick response
View top Consulting Services for Salesloft
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesloft powers durable revenue growth for the world’s most demanding companies. The industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and t

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesloft Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    271
    Features
    165
    Helpful
    165
    Automation
    157
    Time-saving
    147
    Cons
    Missing Features
    107
    Call Issues
    75
    Integration Issues
    65
    Email Issues
    58
    Learning Curve
    58
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesloft features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Personalization
    Average: 8.8
    8.7
    Record Prospect Data
    Average: 8.8
    8.4
    Information Locater
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,507 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,163 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesloft powers durable revenue growth for the world’s most demanding companies. The industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and t

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Mid-Market
  • 23% Small-Business
Salesloft Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
271
Features
165
Helpful
165
Automation
157
Time-saving
147
Cons
Missing Features
107
Call Issues
75
Integration Issues
65
Email Issues
58
Learning Curve
58
View All Pros and Cons
Salesloft features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.8
Personalization
Average: 8.8
8.7
Record Prospect Data
Average: 8.8
8.4
Information Locater
Average: 8.7
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,507 Twitter followers
LinkedIn® Page
www.linkedin.com
1,163 employees on LinkedIn®
Aircall
(1,520)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Outbound Call Tracking software
View top Consulting Services for Aircall
Save to My Lists
Entry Level Price:$30 User/Month (Billed...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

    Users
    • Sales Development Representative
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 53% Small-Business
    • 40% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aircall is a cloud-based phone system that offers features such as real-time call monitoring, easy call routing, and integrations with ticketing and CRM systems.
    • Reviewers like Aircall's intuitive interface, reliable call quality, and seamless integration with other tools, which help streamline workflows and improve team collaboration.
    • Reviewers mentioned occasional call quality issues depending on internet stability, limited customization options in advanced features and reporting, and potential increases in pricing as teams scale.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Aircall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    232
    Features
    101
    Easy Integration
    98
    Reliability
    98
    Call Recording
    94
    Cons
    Connection Issues
    60
    Call Issues
    54
    Missing Features
    49
    Dialer Issues
    43
    Number Issues
    40
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aircall features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Personalization
    Average: 8.8
    8.9
    Record Prospect Data
    Average: 8.8
    8.7
    Information Locater
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aircall
    Company Website
    Year Founded
    2014
    HQ Location
    New York
    Twitter
    @aircall
    4,975 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    802 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

Users
  • Sales Development Representative
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 53% Small-Business
  • 40% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aircall is a cloud-based phone system that offers features such as real-time call monitoring, easy call routing, and integrations with ticketing and CRM systems.
  • Reviewers like Aircall's intuitive interface, reliable call quality, and seamless integration with other tools, which help streamline workflows and improve team collaboration.
  • Reviewers mentioned occasional call quality issues depending on internet stability, limited customization options in advanced features and reporting, and potential increases in pricing as teams scale.
Aircall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
232
Features
101
Easy Integration
98
Reliability
98
Call Recording
94
Cons
Connection Issues
60
Call Issues
54
Missing Features
49
Dialer Issues
43
Number Issues
40
View All Pros and Cons
Aircall features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.2
8.9
Personalization
Average: 8.8
8.9
Record Prospect Data
Average: 8.8
8.7
Information Locater
Average: 8.7
Seller Details
Seller
Aircall
Company Website
Year Founded
2014
HQ Location
New York
Twitter
@aircall
4,975 Twitter followers
LinkedIn® Page
www.linkedin.com
802 employees on LinkedIn®
TeleCMI
(288)4.8 out of 5
1st Easiest To Use in Outbound Call Tracking software
Save to My Lists
Entry Level Price:$10 User/Month (Billed...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business p

    Users
    • Manager
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 44% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeleCMI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    61
    Customer Support
    56
    Helpful
    50
    Reliability
    43
    Easy Setup
    36
    Cons
    Mobile App Issues
    12
    Missing Features
    9
    Limited Customization
    6
    Dashboard Issues
    5
    Inadequate Reporting
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeleCMI features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Personalization
    Average: 8.8
    9.0
    Record Prospect Data
    Average: 8.8
    8.1
    Information Locater
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeleCMI
    Year Founded
    2016
    HQ Location
    chennai, Tamil Nadu
    Twitter
    @TeleCMI
    38 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business p

Users
  • Manager
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 44% Mid-Market
  • 43% Small-Business
TeleCMI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
61
Customer Support
56
Helpful
50
Reliability
43
Easy Setup
36
Cons
Mobile App Issues
12
Missing Features
9
Limited Customization
6
Dashboard Issues
5
Inadequate Reporting
5
View All Pros and Cons
TeleCMI features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.2
8.8
Personalization
Average: 8.8
9.0
Record Prospect Data
Average: 8.8
8.1
Information Locater
Average: 8.7
Seller Details
Seller
TeleCMI
Year Founded
2016
HQ Location
chennai, Tamil Nadu
Twitter
@TeleCMI
38 Twitter followers
LinkedIn® Page
www.linkedin.com
86 employees on LinkedIn®
Outreach
(3,528)4.3 out of 5
Optimized for quick response
View top Consulting Services for Outreach
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy a

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 22% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Outreach is a sales engagement platform that automates repetitive tasks, integrates with CRM solutions, and provides email support measures.
    • Reviewers like the user-friendly interface, the ability to customize sequences, and the AI-generated insights that aid in decision making.
    • Reviewers noted that the platform can be overwhelming for new users, the navigation process can be difficult due to many options, and the price can be a constraint for some users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Outreach Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    85
    Helpful
    54
    Automation
    50
    Features
    48
    Integrations
    43
    Cons
    Missing Features
    36
    Learning Curve
    25
    Limitations
    19
    Slow Loading
    19
    Integration Issues
    18
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Outreach features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Personalization
    Average: 8.8
    8.4
    Record Prospect Data
    Average: 8.8
    8.0
    Information Locater
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Outreach
    Company Website
    Year Founded
    2014
    HQ Location
    Seattle, WA
    Twitter
    @outreach_io
    7,716 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,421 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy a

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 22% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Outreach is a sales engagement platform that automates repetitive tasks, integrates with CRM solutions, and provides email support measures.
  • Reviewers like the user-friendly interface, the ability to customize sequences, and the AI-generated insights that aid in decision making.
  • Reviewers noted that the platform can be overwhelming for new users, the navigation process can be difficult due to many options, and the price can be a constraint for some users.
Outreach Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
85
Helpful
54
Automation
50
Features
48
Integrations
43
Cons
Missing Features
36
Learning Curve
25
Limitations
19
Slow Loading
19
Integration Issues
18
View All Pros and Cons
Outreach features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.2
8.6
Personalization
Average: 8.8
8.4
Record Prospect Data
Average: 8.8
8.0
Information Locater
Average: 8.7
Seller Details
Seller
Outreach
Company Website
Year Founded
2014
HQ Location
Seattle, WA
Twitter
@outreach_io
7,716 Twitter followers
LinkedIn® Page
www.linkedin.com
1,421 employees on LinkedIn®
Dialaxy
(165)4.7 out of 5
3rd Easiest To Use in Outbound Call Tracking software
Save to My Lists
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialaxy is a cloud-based telephony solution that helps to connect with your customers anywhere around the globe. It is a platform that brings communications together by accessing through a mobile, tab

    Users
    • CEO
    • Project Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 52% Mid-Market
    • 46% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dialaxy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    85
    Customer Support
    59
    Reliability
    52
    Call Quality
    48
    Helpful
    46
    Cons
    Number Issues
    19
    Limited Features
    13
    Missing Features
    13
    Geographical Restrictions
    12
    Complex Processes
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialaxy features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Personalization
    Average: 8.8
    7.8
    Record Prospect Data
    Average: 8.8
    6.9
    Information Locater
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dialaxy Limited
    Year Founded
    2023
    HQ Location
    Glenealy Central, HK
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialaxy is a cloud-based telephony solution that helps to connect with your customers anywhere around the globe. It is a platform that brings communications together by accessing through a mobile, tab

Users
  • CEO
  • Project Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 52% Mid-Market
  • 46% Small-Business
Dialaxy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
85
Customer Support
59
Reliability
52
Call Quality
48
Helpful
46
Cons
Number Issues
19
Limited Features
13
Missing Features
13
Geographical Restrictions
12
Complex Processes
11
View All Pros and Cons
Dialaxy features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.2
9.2
Personalization
Average: 8.8
7.8
Record Prospect Data
Average: 8.8
6.9
Information Locater
Average: 8.7
Seller Details
Seller
Dialaxy Limited
Year Founded
2023
HQ Location
Glenealy Central, HK
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
ZoomInfo Sales
(8,997)4.5 out of 5
Optimized for quick response
9th Easiest To Use in Outbound Call Tracking software
View top Consulting Services for ZoomInfo Sales
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ZoomInfo Sales is a comprehensive sales execution solution designed to empower sales teams by transforming data into actionable insights within a single, unified platform. This innovative tool integra

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 26% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ZoomInfo Sales is a platform used for gathering and providing B2B data, integrating with various CRM systems, and assisting in sales prospecting and lead generation.
    • Reviewers appreciate ZoomInfo Sales for its extensive database, accurate contact information, user-friendly interface, and its integration with Salesforce and LinkedIn, which enhances their prospecting efforts and saves time.
    • Reviewers noted that the contact information can sometimes be outdated or incorrect, the pricing model is high, and the platform can be overwhelming for new users due to the number of features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ZoomInfo Sales Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Contact Information
    421
    Data Accuracy
    397
    Ease of Use
    397
    Features
    328
    Lead Generation
    319
    Cons
    Inaccurate Data
    219
    Outdated Data
    219
    Outdated Contacts
    198
    Data Inaccuracy
    175
    Outdated Information
    171
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ZoomInfo Sales features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Personalization
    Average: 8.8
    8.8
    Record Prospect Data
    Average: 8.8
    8.7
    Information Locater
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ZoomInfo
    Company Website
    Year Founded
    2000
    HQ Location
    Vancouver, WA
    Twitter
    @ZoomInfo
    23,503 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,353 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ZoomInfo Sales is a comprehensive sales execution solution designed to empower sales teams by transforming data into actionable insights within a single, unified platform. This innovative tool integra

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 26% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ZoomInfo Sales is a platform used for gathering and providing B2B data, integrating with various CRM systems, and assisting in sales prospecting and lead generation.
  • Reviewers appreciate ZoomInfo Sales for its extensive database, accurate contact information, user-friendly interface, and its integration with Salesforce and LinkedIn, which enhances their prospecting efforts and saves time.
  • Reviewers noted that the contact information can sometimes be outdated or incorrect, the pricing model is high, and the platform can be overwhelming for new users due to the number of features.
ZoomInfo Sales Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Contact Information
421
Data Accuracy
397
Ease of Use
397
Features
328
Lead Generation
319
Cons
Inaccurate Data
219
Outdated Data
219
Outdated Contacts
198
Data Inaccuracy
175
Outdated Information
171
View All Pros and Cons
ZoomInfo Sales features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
8.6
Personalization
Average: 8.8
8.8
Record Prospect Data
Average: 8.8
8.7
Information Locater
Average: 8.7
Seller Details
Seller
ZoomInfo
Company Website
Year Founded
2000
HQ Location
Vancouver, WA
Twitter
@ZoomInfo
23,503 Twitter followers
LinkedIn® Page
www.linkedin.com
4,353 employees on LinkedIn®
Orum
(781)4.6 out of 5
Optimized for quick response
10th Easiest To Use in Outbound Call Tracking software
View top Consulting Services for Orum
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, fr

    Users
    • SDR
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Orum Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    290
    Efficiency
    260
    Time-saving
    240
    Features
    189
    Parallel Dialer
    148
    Cons
    Call Issues
    101
    Missing Features
    70
    Connection Issues
    57
    Integration Issues
    44
    Dialer Limitations
    31
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Orum features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Personalization
    Average: 8.8
    9.0
    Record Prospect Data
    Average: 8.8
    8.7
    Information Locater
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Orum
    Company Website
    Year Founded
    2018
    HQ Location
    Austin, Texas
    Twitter
    @OrumHQ
    212 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    161 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, fr

Users
  • SDR
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 23% Small-Business
Orum Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
290
Efficiency
260
Time-saving
240
Features
189
Parallel Dialer
148
Cons
Call Issues
101
Missing Features
70
Connection Issues
57
Integration Issues
44
Dialer Limitations
31
View All Pros and Cons
Orum features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.2
8.7
Personalization
Average: 8.8
9.0
Record Prospect Data
Average: 8.8
8.7
Information Locater
Average: 8.7
Seller Details
Seller
Orum
Company Website
Year Founded
2018
HQ Location
Austin, Texas
Twitter
@OrumHQ
212 Twitter followers
LinkedIn® Page
www.linkedin.com
161 employees on LinkedIn®
Apollo.io
(9,408)4.7 out of 5
Optimized for quick response
View top Consulting Services for Apollo.io
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B data

    Users
    • Account Executive
    • Business Development Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Apollo.io is a lead sorting tool that generates personalized data based on filters like country, company size, and keywords, and offers features for email outreach and CRM integration.
    • Users frequently mention the efficiency and time-saving aspect of Apollo.io, highlighting its vast data, cost-effectiveness, and the ability to target the right people within organizations.
    • Users reported issues with Apollo.io's credit pricing, data accuracy in certain regions, and a somewhat complex user interface, suggesting improvements in these areas.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Apollo.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,928
    Helpful
    1,580
    Lead Generation
    1,563
    Features
    1,548
    Time-saving
    1,245
    Cons
    Missing Features
    686
    Inaccurate Data
    538
    Learning Curve
    502
    Data Inaccuracy
    488
    Limited Features
    486
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Apollo.io features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Personalization
    Average: 8.8
    8.3
    Record Prospect Data
    Average: 8.8
    8.1
    Information Locater
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Apollo.io
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B data

Users
  • Account Executive
  • Business Development Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Apollo.io is a lead sorting tool that generates personalized data based on filters like country, company size, and keywords, and offers features for email outreach and CRM integration.
  • Users frequently mention the efficiency and time-saving aspect of Apollo.io, highlighting its vast data, cost-effectiveness, and the ability to target the right people within organizations.
  • Users reported issues with Apollo.io's credit pricing, data accuracy in certain regions, and a somewhat complex user interface, suggesting improvements in these areas.
Apollo.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,928
Helpful
1,580
Lead Generation
1,563
Features
1,548
Time-saving
1,245
Cons
Missing Features
686
Inaccurate Data
538
Learning Curve
502
Data Inaccuracy
488
Limited Features
486
View All Pros and Cons
Apollo.io features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.3
Personalization
Average: 8.8
8.3
Record Prospect Data
Average: 8.8
8.1
Information Locater
Average: 8.7
Seller Details
Seller
Apollo.io
Company Website
Year Founded
2015
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
JustCall
(2,368)4.3 out of 5
Optimized for quick response
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a cloud-based phone system that manages business calls and messages in one place, integrating with CRM systems and providing features like call recording, analytics, and automation.
    • Users frequently mention the ease of use, seamless CRM integration, and efficient automation features of JustCall, highlighting its ability to streamline communication, save time, and improve productivity.
    • Users experienced occasional inconsistencies in call quality, especially during peak hours or with weaker internet connections, and some found the pricing structure and advanced features less accessible for smaller teams or new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,220
    Features
    755
    Helpful
    612
    Call Management
    599
    Calling Features
    562
    Cons
    Call Issues
    669
    Call Functionality
    479
    Connection Issues
    381
    Poor Call Quality
    327
    Slow Loading
    306
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.2
    Personalization
    Average: 8.8
    7.9
    Record Prospect Data
    Average: 8.8
    8.0
    Information Locater
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    307 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    433 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a cloud-based phone system that manages business calls and messages in one place, integrating with CRM systems and providing features like call recording, analytics, and automation.
  • Users frequently mention the ease of use, seamless CRM integration, and efficient automation features of JustCall, highlighting its ability to streamline communication, save time, and improve productivity.
  • Users experienced occasional inconsistencies in call quality, especially during peak hours or with weaker internet connections, and some found the pricing structure and advanced features less accessible for smaller teams or new users.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,220
Features
755
Helpful
612
Call Management
599
Calling Features
562
Cons
Call Issues
669
Call Functionality
479
Connection Issues
381
Poor Call Quality
327
Slow Loading
306
View All Pros and Cons
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.2
Personalization
Average: 8.8
7.9
Record Prospect Data
Average: 8.8
8.0
Information Locater
Average: 8.7
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
307 Twitter followers
LinkedIn® Page
www.linkedin.com
433 employees on LinkedIn®
Quo
(3,293)4.7 out of 5
Optimized for quick response
5th Easiest To Use in Outbound Call Tracking software
View top Consulting Services for Quo
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Trusted by more than 90,000 companies — from fast-growing startups to Fortune 500s — and rated #1 in customer satisfaction on G2. Quo (formerly OpenPhone) brings calls, texts, and customer information

    Users
    • Owner
    • CEO
    Industries
    • Real Estate
    • Construction
    Market Segment
    • 91% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Quo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    831
    Customer Support
    415
    Call Recording
    327
    Features
    320
    Easy Setup
    298
    Cons
    Connection Issues
    215
    Call Disconnections
    104
    Missing Features
    88
    Performance Issues
    83
    Delays
    81
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Quo features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    9.1
    Personalization
    Average: 8.8
    8.7
    Record Prospect Data
    Average: 8.8
    8.9
    Information Locater
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Quo
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, California
    Twitter
    @openphone
    9 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    89 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Trusted by more than 90,000 companies — from fast-growing startups to Fortune 500s — and rated #1 in customer satisfaction on G2. Quo (formerly OpenPhone) brings calls, texts, and customer information

Users
  • Owner
  • CEO
Industries
  • Real Estate
  • Construction
Market Segment
  • 91% Small-Business
  • 7% Mid-Market
Quo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
831
Customer Support
415
Call Recording
327
Features
320
Easy Setup
298
Cons
Connection Issues
215
Call Disconnections
104
Missing Features
88
Performance Issues
83
Delays
81
View All Pros and Cons
Quo features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
9.1
Personalization
Average: 8.8
8.7
Record Prospect Data
Average: 8.8
8.9
Information Locater
Average: 8.7
Seller Details
Seller
Quo
Company Website
Year Founded
2018
HQ Location
San Francisco, California
Twitter
@openphone
9 Twitter followers
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®
Genesys Cloud CX
(1,518)4.4 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Case Advocate
    • Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a platform that allows users to manage customer interactions across various platforms.
    • Users like the platform's multitasking capabilities, its ability to handle phone calls, emails, and chats in one place, and its clear and easy-to-learn interface.
    • Users mentioned that the initial setup can be difficult, finding specific settings in the admin menu can be challenging, and the standard reports are a bit basic.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Features
    92
    Reliability
    64
    Efficiency
    59
    Helpful
    55
    Cons
    Limited Features
    59
    Missing Features
    47
    Inadequate Reporting
    35
    Complexity
    32
    Missing Functionality
    32
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Personalization
    Average: 8.8
    8.4
    Record Prospect Data
    Average: 8.8
    8.5
    Information Locater
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,331 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,481 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Case Advocate
  • Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a platform that allows users to manage customer interactions across various platforms.
  • Users like the platform's multitasking capabilities, its ability to handle phone calls, emails, and chats in one place, and its clear and easy-to-learn interface.
  • Users mentioned that the initial setup can be difficult, finding specific settings in the admin menu can be challenging, and the standard reports are a bit basic.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Features
92
Reliability
64
Efficiency
59
Helpful
55
Cons
Limited Features
59
Missing Features
47
Inadequate Reporting
35
Complexity
32
Missing Functionality
32
View All Pros and Cons
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.2
8.6
Personalization
Average: 8.8
8.4
Record Prospect Data
Average: 8.8
8.5
Information Locater
Average: 8.7
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,331 Twitter followers
LinkedIn® Page
www.linkedin.com
8,481 employees on LinkedIn®
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