# Best Outbound Call Tracking Software for Medium-Sized Businesses *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* Products classified in the overall Outbound Call Tracking category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Outbound Call Tracking to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Outbound Call Tracking category. In addition to qualifying for inclusion in the Outbound Call Tracking Software category, to qualify for inclusion in the Medium-Sized Business Outbound Call Tracking Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## Top Outbound Call Tracking Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5.0 (13,246 reviews) | Sequenced outbound calling with unified CRM logging | "[Automates Follow-Ups and Reminders, So No Lead Slips Through](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12952644)" | | 2 | [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5.0 (24,647 reviews) | Salesforce-native call logging tied to pipeline | "[Centralized Sales Management with a Great UI, Integrations, and Organized Training](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12997474)" | | 3 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,560 reviews) | Parallel dialing with local presence rotation | "[Streamlined Calling with Powerful Contact Enrichment](https://www.g2.com/survey_responses/nooks-review-12757886)" | | 4 | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5.0 (3,354 reviews) | Team-shared call recording with AI transcripts | "[Quo Helps Me Run My Business More Efficiently](https://www.g2.com/survey_responses/quo-review-12963226)" | | 5 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,800 reviews) | CRM-synced call recording with local number masking | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 6 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,566 reviews) | CRM-integrated outbound calling with global number flexibility | "[Easy Integrations with APIs and Webhooks for Powerful Call Data Analytics](https://www.g2.com/survey_responses/aircall-review-12782101)" | | 7 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,029 reviews) | Outbound call tracking with integrated power dialer | "[Streamlined Sales Tracking with Close](https://www.g2.com/survey_responses/close-review-9087574)" | | 8 | [Orum](https://www.g2.com/products/orum/reviews) | 4.6/5.0 (803 reviews) | Parallel dialing with local presence rotation | "[Major Gains in Output and Results with Orum](https://www.g2.com/survey_responses/orum-review-12893264)" | | 9 | [Salesloft](https://www.g2.com/products/salesloft/reviews) | 4.5/5.0 (4,153 reviews) | Cadence-driven outbound with Salesforce call logging | "[Boosts Sales Execution with Structured Cadences and CRM-Integrated Insights](https://www.g2.com/survey_responses/salesloft-review-12628860)" | | 10 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (463 reviews) | CRM-logged outbound calling with AI call summaries | "[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)" | ## How Many Outbound Call Tracking Software Products Does G2 Track? **Total Products under this Category:** 183 ### Category Stats (Jun 2026) - **Average Rating**: 4.51/5 (↓0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: MyOperator (+0.55%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month *Last updated: June 09, 2026* ## How Does G2 Rank Outbound Call Tracking Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 118,600+ Authentic Reviews - 183+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Apollo.io Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=628&secure%5Bdisplayable_resource_id%5D=628&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=628&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=19743&secure%5Bresource_id%5D=628&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Foutbound-call-tracking%2Fmid-market&secure%5Btoken%5D=e3c0f6c1de41b9d06d3bb354cbba001c776a9dd5cab7dcd1ed540bc3cedb7622&secure%5Burl%5D=https%3A%2F%2Fwww.apollo.io%2Fdemo%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3DG2Clicks%26utm_content%3Dtopic%26utm_term%3Doutboundcalltracking&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Outbound Call Tracking Software Products in 2026? ### 1. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) Sales Hub combines sales engagement tools, AI-powered productivity features, and workflow automation into a unified platform designed to help growing teams close deals faster. Core Value Proposition: Sales Hub addresses common sales challenges: inefficient manual processes that slow deal velocity, fragmented customer information creating incomplete context, and complex software requiring extensive training and ongoing administration. Built on the HubSpot Smart CRM, Sales Hub connects customer data and sales tools in a single unified system. Key Capabilities Sales Engagement Tools: Sales Hub provides email tracking, meeting scheduling, document sharing, and communication templates that streamline prospect interactions and eliminate administrative friction in the sales process. AI-Powered Productivity: The platform includes AI features that automate repetitive tasks, suggest next actions based on deal context, and surface relevant customer insights, helping representatives focus on selling rather than administrative work. Unified Customer View: Because all customer data, communication history, and deal information exists within the Smart CRM, sales representatives see complete context without toggling between systems. This includes visibility into marketing interactions, service tickets, and prior sales conversations. Workflow Automation: Sales Hub automates routine sales processes, ensuring consistent execution without manual coordination. Sales Hub vs. Alternatives: Unlike legacy CRM systems functioning primarily as databases requiring extensive customization, Sales Hub includes engagement tools, automation, and AI capabilities as native features rather than add-ons requiring integration. This eliminates the complexity of purchasing separate tools for email tracking, meeting scheduling, document management, and sales analytics. Sales Hub's intuitive interface reduces training time for new team members compared to traditional sales platforms requiring extensive technical knowledge. Teams benefit from fast onboarding, seamless alignment through shared data visibility, and flexible scaling. Who Should Use Sales Hub Sales Hub serves growing sales teams needing to increase productivity without adding headcount, sales representatives requiring complete customer context during buyer conversations, and sales leaders seeking pipeline visibility through unified reporting. The platform scales from small sales teams to enterprise organizations. Outcome Sales Hub helps teams sell smarter, not harder, enabling reps to get richer context and better insights at every step of the buyer journey. **Average Rating:** 4.4/5.0 **Total Reviews:** 13,246 **How Do G2 Users Rate HubSpot Sales Hub?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Personalization:** 8.7/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.6/10 (Category avg: 8.8/10) - **Information Locater:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind HubSpot Sales Hub?** - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** https://hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot (784,270 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (12,158 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 35% Mid-Market #### What Are HubSpot Sales Hub's Pros and Cons? **Pros:** - Ease of Use (1430 reviews) - Helpful (760 reviews) - Features (702 reviews) - Lead Management (671 reviews) - Intuitive (617 reviews) **Cons:** - Missing Features (500 reviews) - Limited Features (472 reviews) - Learning Curve (447 reviews) - Expensive (344 reviews) - Limited Customization (319 reviews) ### What Do G2 Reviewers Say About HubSpot Sales Hub? *AI-generated summary from verified user reviews* **Pros:** - Users find HubSpot Sales Hub to be **very easy to use** , making it ideal for both beginners and experienced salespeople. - Users appreciate the **excellent email metrics and support** from HubSpot Sales Hub, enhancing their campaign effectiveness. - Users appreciate the **customizability and user-friendly interface** of HubSpot Sales Hub, enhancing their sales processes significantly. - Users value the **intuitive lead management** of HubSpot Sales Hub, which simplifies tracking and automates workflows effectively. - Users appreciate the **intuitive design** of HubSpot Sales Hub, making it easy to navigate and manage sales information. **Cons:** - Users feel the **missing features** in HubSpot Sales Hub hinder its effectiveness and require more development for better functionality. - Users find the **limited features** of HubSpot Sales Hub basic, leading to complications and requiring upgrades for better functionality. - Users find the **learning curve steep** in HubSpot Sales Hub, particularly with advanced features and data importing challenges. - Users find HubSpot Sales Hub to be **expensive** , particularly as their company expands or needs advanced features. - Users find the **limited customization** options in HubSpot Sales Hub restrictive for their needs and budget constraints. #### What Are Recent G2 Reviews of HubSpot Sales Hub? **"[Automates Follow-Ups and Reminders, So No Lead Slips Through](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12952644)"** **Rating:** 4.5/5.0 stars *— Prabhat C.* [Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12952644) --- **"[Comprehensive and User-Friendly CRM for Streamlined Sales Processes](https://www.g2.com/survey_responses/hubspot-sales-hub-review-9655871)"** **Rating:** 4.5/5.0 stars *— Raj K.* [Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-9655871) --- #### What Are G2 Users Discussing About HubSpot Sales Hub? - [How has HubSpot Sales Hub impacted the sales pipeline management in small to mid-sized businesses?](https://www.g2.com/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) - 4 comments - [What is HubSpot Sales Hub used for?](https://www.g2.com/discussions/what-is-hubspot-sales-hub-used-for) - 5 comments - [What is HubSpot good for?](https://www.g2.com/discussions/what-is-hubspot-good-for) - 2 comments - [How do I use HubSpot for sales?](https://www.g2.com/discussions/how-do-i-use-hubspot-for-sales) - 3 comments - [What can you do with free HubSpot?](https://www.g2.com/discussions/what-can-you-do-with-free-hubspot) - 2 comments ### 2. [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management **Average Rating:** 4.4/5.0 **Total Reviews:** 24,647 **How Do G2 Users Rate Agentforce Sales (formerly Salesforce Sales Cloud)?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Agentforce Sales (formerly Salesforce Sales Cloud)?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Mid-Market, 34% Enterprise #### What Are Agentforce Sales (formerly Salesforce Sales Cloud)'s Pros and Cons? **Pros:** - Ease of Use (2065 reviews) - Features (1726 reviews) - Lead Management (1174 reviews) - Salesforce Integration (991 reviews) - Integrations (879 reviews) **Cons:** - Learning Curve (1092 reviews) - Limitations (791 reviews) - Complexity (682 reviews) - Expensive (612 reviews) - Limited Features (584 reviews) ### What Do G2 Reviewers Say About Agentforce Sales (formerly Salesforce Sales Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Agentforce Sales, streamlining workflows and enhancing productivity for sales teams. - Users value the **intuitive flow and visual interface** of Agentforce Sales, streamlining lead management and opportunity tracking. - Users value the **360-degree view and scalability** of Agentforce Sales, enhancing lead follow-up and overall productivity. - Users value the **centralized customer data** of Salesforce Sales Cloud, enabling efficient management of leads and relationships. - Users appreciate the **seamless integration capabilities** of Agentforce Sales, enhancing workflow and supporting unique business processes effectively. **Cons:** - Users find the **learning curve challenging** due to complex setups and navigation of security layers. - Users find the **limited package options** frustrating, especially regarding relay options and governance challenges post-Hyperforce migration. - Users find the **complexity of configurations** overwhelming, impacting their experience with Agentforce Sales. - Users find the product to be **rather expensive** , suggesting improvements for cost-effectiveness and customizable options. - Users express dissatisfaction with the **limited features** in Agentforce Sales, particularly regarding package inclusions and updates. #### What Are Recent G2 Reviews of Agentforce Sales (formerly Salesforce Sales Cloud)? **"[Centralized Sales Management with a Great UI, Integrations, and Organized Training](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12997474)"** **Rating:** 4.0/5.0 stars *— Juan Pablo C.* [Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12997474) --- **"[Sales Cloud Streamlines Our Pipeline with Powerful Automation and Insights](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12998010)"** **Rating:** 4.0/5.0 stars *— Carlos V.* [Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12998010) --- #### What Are G2 Users Discussing About Agentforce Sales (formerly Salesforce Sales Cloud)? - [What is Salesforce Maps used for?](https://www.g2.com/discussions/salesforce-maps-what-is-salesforce-maps-used-for) - 2 comments - [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) - 7 comments - [What is Salesforce and CRM?](https://www.g2.com/discussions/what-is-salesforce-and-crm) - 3 comments - [What makes high velocity sales more powerful than ever?](https://www.g2.com/discussions/what-makes-high-velocity-sales-more-powerful-than-ever) - 1 comment - [How do I enable Inbox in Salesforce?](https://www.g2.com/discussions/how-do-i-enable-inbox-in-salesforce) - 4 comments ### 3. [Nooks](https://www.g2.com/products/nooks/reviews) Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,560 **How Do G2 Users Rate Nooks?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Personalization:** 9.1/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.1/10 (Category avg: 8.8/10) - **Information Locater:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Nooks?** - **Seller:** [Nooks](https://www.g2.com/sellers/nooks) - **Company Website:** https://www.nooks.ai/ - **HQ Location:** San Francisco, California - **Twitter:** @JoinNooks (390 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nooksapp (390 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** SDR, Business Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Mid-Market, 25% Small-Business #### What Are Nooks's Pros and Cons? **Pros:** - Time-saving (399 reviews) - Ease of Use (384 reviews) - Efficiency (355 reviews) - Features (248 reviews) - Lead Generation (219 reviews) **Cons:** - Call Issues (212 reviews) - Dialer Issues (110 reviews) - Missing Features (81 reviews) - Dialer Limitations (65 reviews) - Connection Issues (60 reviews) ### What Do G2 Reviewers Say About Nooks? *AI-generated summary from verified user reviews* **Pros:** - Users value Nooks for its **time-saving capabilities** , enhancing efficiency and simplifying their daily workflows. - Users rave about the **ease of use** of Nooks, praising its simple setup and beginner-friendly navigation. - Users love the **efficiency** of Nooks, significantly enhancing their productivity and call management experience daily. - Users value the **efficient parallel dialing** and collaboration features of Nooks, significantly enhancing their productivity and teamwork. - Users value the **effective lead generation** capabilities of Nooks, facilitating numerous successful calls and connections. **Cons:** - Users face **call issues** with Nooks, including glitches and challenges with dialing features during connected calls. - Users report experiencing **dialer issues** with Nooks, including information loss and difficulties retrieving call logs. - Users find the **missing features** in Nooks frustrating, especially regarding sorting leads and operating multiple tabs. - Users experience **dialer limitations** with inaccurate detection of wrong numbers, affecting connect rates negatively. - Users experience **connection issues** with Nooks, reporting delays during call setups that can hinder efficiency. #### What Are Recent G2 Reviews of Nooks? **"[Streamlined Calling with Powerful Contact Enrichment](https://www.g2.com/survey_responses/nooks-review-12757886)"** **Rating:** 5.0/5.0 stars *— Ashish O.* [Read full review](https://www.g2.com/survey_responses/nooks-review-12757886) --- **"[Nooks’ AI Assistant and Unified Workspace Transformed Our Prospecting Speed](https://www.g2.com/survey_responses/nooks-review-12899606)"** **Rating:** 5.0/5.0 stars *— William S.* [Read full review](https://www.g2.com/survey_responses/nooks-review-12899606) --- ### 4. [Aircall](https://www.g2.com/products/aircall/reviews) Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,566 **How Do G2 Users Rate Aircall?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.9/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Aircall?** - **Seller:** [Aircall](https://www.g2.com/sellers/aircall) - **Company Website:** https://www.aircall.io - **Year Founded:** 2014 - **HQ Location:** New York - **Twitter:** @aircall (4,964 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5013970/ (809 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Development Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Small-Business, 41% Mid-Market #### What Are Aircall's Pros and Cons? **Pros:** - Ease of Use (228 reviews) - Easy Integration (91 reviews) - Reliability (90 reviews) - Intuitive (89 reviews) - Call Recording (88 reviews) **Cons:** - Connection Issues (62 reviews) - Call Issues (49 reviews) - Dialer Issues (44 reviews) - Missing Features (37 reviews) - Slow Loading (37 reviews) ### What Do G2 Reviewers Say About Aircall? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Aircall, appreciating its seamless integration and reliable performance in managing calls. - Users value the **easy integration** of Aircall, enhancing workflow and streamlining communication with CRM and helpdesk tools. - Users find Aircall to be **exceptionally reliable** , appreciating its ease of use and consistent call quality. - Users appreciate the **intuitive setup** of Aircall, enabling easy integration and seamless communication for all team members. - Users value **call recording** in Aircall for enhancing record-keeping and improving communication efficiency with clients. **Cons:** - Users experience **connection issues** with Aircall, including call quality variations and frequent disconnections during calls. - Users report **call issues** with Aircall, including uneven distribution and connection problems affecting communication. - Users frequently face **dialer issues** with Aircall, leading to call handling inconsistencies and frustrating user experiences. - Users note the **absence of essential features** , like text filtering and individual voicemail extensions, impacting efficiency. - Users experience **slow loading** times in Aircall, particularly with syncing call logs and mobile app performance. #### What Are Recent G2 Reviews of Aircall? **"[Easy Integrations with APIs and Webhooks for Powerful Call Data Analytics](https://www.g2.com/survey_responses/aircall-review-12782101)"** **Rating:** 4.0/5.0 stars *— SAURABH B.* [Read full review](https://www.g2.com/survey_responses/aircall-review-12782101) --- **"[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/aircall-review-12657223) --- #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes ### 5. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://www.cloudtalk.io/customer-stories/bit2me/ Learn how we can boost your calling on a 1:1 personalized demo: https://www.cloudtalk.io/demo/ **Average Rating:** 4.4/5.0 **Total Reviews:** 1,800 **How Do G2 Users Rate CloudTalk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Personalization:** 8.1/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.2/10 (Category avg: 8.8/10) - **Information Locater:** 8.0/10 (Category avg: 8.7/10) **Who Is the Company Behind CloudTalk?** - **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk) - **Company Website:** https://www.cloudtalk.io - **Year Founded:** 2016 - **HQ Location:** New York - **LinkedIn® Page:** https://www.linkedin.com/company/17944841/ (216 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small-Business, 32% Mid-Market #### What Are CloudTalk's Pros and Cons? **Pros:** - Ease of Use (358 reviews) - Intuitive (162 reviews) - Reliability (160 reviews) - Helpful (155 reviews) - Calling Features (142 reviews) **Cons:** - Call Issues (159 reviews) - Connection Issues (81 reviews) - Call Management (69 reviews) - Missing Features (60 reviews) - Poor Connectivity (50 reviews) ### What Do G2 Reviewers Say About CloudTalk? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of CloudTalk, finding it fast and intuitive for seamless communication. - Users highlight the **intuitive interface** of CloudTalk, reporting smooth and stable call connections consistently. - Users value the **reliability** of CloudTalk, noting consistent performance and excellent customer support throughout their experience. - Users appreciate the **ease of obtaining local numbers** and the efficiency provided by CloudTalk's new features. - Users value the **easy-to-use calling features** of CloudTalk, appreciating the intuitive interface and efficient call management. **Cons:** - Users experience **call issues** with CloudTalk, including connectivity problems and inconvenient access to recordings from Pipedrive. - Users experience **connection issues** with CloudTalk, which disrupt operations, though resolutions are generally quick. - Users face challenges with **call management** , like issues with the mobile app and Chrome extension functionality. - Users express frustration over **missing essential features** in CloudTalk, impacting functionality and efficiency in call center operations. - Users experience **poor connectivity** issues with CloudTalk, affecting functionality and reliability during calls. #### What Are Recent G2 Reviews of CloudTalk? **"[CloudTalk has simplified our customer communication and improved our team's efficiency.](https://www.g2.com/survey_responses/cloudtalk-review-12852659)"** **Rating:** 5.0/5.0 stars *— Marwan E.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659) --- **"[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)"** **Rating:** 4.5/5.0 stars *— Hunter K.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744) --- #### What Are G2 Users Discussing About CloudTalk? - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments ### 6. [TeleCMI](https://www.g2.com/products/telecmi/reviews) TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication. **Average Rating:** 4.8/5.0 **Total Reviews:** 291 **How Do G2 Users Rate TeleCMI?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.1/10 (Category avg: 8.7/10) **Who Is the Company Behind TeleCMI?** - **Seller:** [TeleCMI](https://www.g2.com/sellers/telecmi) - **Year Founded:** 2016 - **HQ Location:** chennai, Tamil Nadu - **Twitter:** @TeleCMI (40 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13205902/ (92 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager, Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 44% Mid-Market, 42% Small-Business #### What Are TeleCMI's Pros and Cons? **Pros:** - Ease of Use (74 reviews) - Customer Support (63 reviews) - Helpful (59 reviews) - Reliability (52 reviews) - Easy Setup (50 reviews) **Cons:** - Mobile App Issues (13 reviews) - Missing Features (11 reviews) - Limited Customization (7 reviews) - Dashboard Issues (6 reviews) - UX Improvement (6 reviews) ### What Do G2 Reviewers Say About TeleCMI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive and user-friendly interface** of TeleCMI, facilitating smooth operations and efficient monitoring. - Users value the **responsive customer support** of TeleCMI, enhancing their experience with quick and friendly assistance. - Users appreciate the **clear voice quality** and user-friendly features of TeleCMI, enhancing their customer communication experience. - Users value the **reliability** of TeleCMI, ensuring smooth daily operations and consistent call quality. - Users value the **easy setup** of TeleCMI, enabling quick configurations without any coding or complex tools. **Cons:** - Users point out the **mobile app limitations** , particularly in accessing history beyond one month, needing improvement. - Users feel there are **missing features** such as a mobile app access limit and customization options for reports. - Users feel the **limited customization** options can hinder their experience and make navigation more challenging. - Users desire a **simplified dashboard** for TeleCMI, suggesting fewer tabs and streamlined access to call logs and analytics. - Users believe the **UI/UX could be more user-friendly** , as it can be confusing for new users. #### What Are Recent G2 Reviews of TeleCMI? **"[Efficient Customer Interaction Management with TeleCMI](https://www.g2.com/survey_responses/telecmi-review-12880767)"** **Rating:** 5.0/5.0 stars *— Santhosh D.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-12880767) --- **"[Empowers Call Management with Efficient Mobile App](https://www.g2.com/survey_responses/telecmi-review-11711872)"** **Rating:** 5.0/5.0 stars *— Parul K.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-11711872) --- #### What Are G2 Users Discussing About TeleCMI? - [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for) ### 7. [Dialaxy](https://www.g2.com/products/dialaxy/reviews) Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence. **Average Rating:** 4.6/5.0 **Total Reviews:** 204 **How Do G2 Users Rate Dialaxy?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Personalization:** 9.2/10 (Category avg: 8.8/10) - **Record Prospect Data:** 7.8/10 (Category avg: 8.8/10) - **Information Locater:** 6.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Dialaxy?** - **Seller:** [Dialaxy Inc.](https://www.g2.com/sellers/dialaxy-inc) - **Year Founded:** 2023 - **HQ Location:** Dover, US - **Twitter:** @dialaxyapp (21 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dialaxy (23 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Executive, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 54% Small-Business, 44% Mid-Market #### What Are Dialaxy's Pros and Cons? **Pros:** - Ease of Use (94 reviews) - Customer Support (62 reviews) - Reliability (56 reviews) - Helpful (49 reviews) - Call Quality (48 reviews) **Cons:** - Number Issues (20 reviews) - Missing Features (19 reviews) - Limited Features (18 reviews) - Geographical Restrictions (15 reviews) - Complex Processes (14 reviews) ### What Do G2 Reviewers Say About Dialaxy? *AI-generated summary from verified user reviews* **Pros:** - Users find Dialaxy's **ease of use** impressive, making number purchasing and call management quick and straightforward. - Users commend the **excellent customer support** from Dialaxy, quickly resolving issues and enhancing the overall experience. - Users praise Dialaxy's **reliability** , noting its excellent call quality and efficient communication features for client management. - Users appreciate the **excellent call quality and helpful customer support** of Dialaxy, enhancing their overall experience. - Users praise the **excellent call quality** of Dialaxy, highlighting its crisp sound and quick connection on calls. **Cons:** - Users find the **limited number options** of Dialaxy frustrating, wishing for more international choices. - Users note the **missing features** in Dialaxy, highlighting issues with notifications, text-to-speech, templates, and CRM integrations. - Users express concern over the **limited features** of Dialaxy, wishing for more templates and integrations to enhance usability. - Users find the **geographical restrictions** frustrating, as Dialaxy only offers US and Canadian numbers, limiting options. - Users find the **process for obtaining international numbers** complicated, leading to delays and frustration with documentation. #### What Are Recent G2 Reviews of Dialaxy? **"[Clean dashboard for managing agency client campaigns and inbound leads](https://www.g2.com/survey_responses/dialaxy-review-12922442)"** **Rating:** 4.0/5.0 stars *— Farah B.* [Read full review](https://www.g2.com/survey_responses/dialaxy-review-12922442) --- **"[Dialaxy Has Simplified Our Call Management](https://www.g2.com/survey_responses/dialaxy-review-12916987)"** **Rating:** 4.0/5.0 stars *— Aina B.* [Read full review](https://www.g2.com/survey_responses/dialaxy-review-12916987) --- ### 8. [Orum](https://www.g2.com/products/orum/reviews) Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, from fast-growing startups to global enterprises, including IBM, Samsung, Epicor, SentinelOne, Ramp, and Crunchbase. As the pioneer of AI dialing technology, Orum was built for high-volume outbound teams that rely on live conversations to drive revenue. By combining intelligent dialing automation, real-time collaboration, and native AI coaching, Orum helps reps focus on what matters most, having more meaningful conversations with the right prospects. At the core of the platform is Orum’s AI Dialer, powered by insights from the largest calling dataset on the market with over one billion real sales calls. It eliminates manual dialing, instantly detects real humans, enabling reps to get into 5x more live conversations. Orum also includes a full AI Coaching Suite with AI Call Scorecards, personalized Coaching Portals, and AI Roleplay, helping teams ramp 50% faster with targeted insights and 24/7 simulated practice. Alongside this, the Virtual Salesfloor brings reps together to collaborate, listen to live calls, and learn in real time, rebuilding the shared energy and accountability of a true salesfloor culture. **Average Rating:** 4.6/5.0 **Total Reviews:** 803 **How Do G2 Users Rate Orum?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Orum?** - **Seller:** [Orum](https://www.g2.com/sellers/orum) - **Company Website:** https://www.orum.com/ - **Year Founded:** 2018 - **HQ Location:** Austin, Texas - **Twitter:** @OrumHQ (213 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/orumhq/ (169 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** SDR, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 23% Small-Business #### What Are Orum's Pros and Cons? **Pros:** - Ease of Use (288 reviews) - Efficiency (255 reviews) - Time-saving (239 reviews) - Features (181 reviews) - Parallel Dialer (147 reviews) **Cons:** - Call Issues (102 reviews) - Missing Features (68 reviews) - Connection Issues (60 reviews) - Integration Issues (42 reviews) - Dialer Limitations (32 reviews) ### What Do G2 Reviewers Say About Orum? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Orum, highlighting its friendly interface and efficient dialing automation. - Users commend Orum for its **efficiency** , enhancing productivity and simplifying the dialing process for faster communication. - Users appreciate Orum for its **time-saving features** , drastically improving speed and productivity in reaching out to leads. - Users appreciate Orum for its **enhanced productivity and easy setup** , along with helpful features like call translation and analytics. - Users love the **parallel dialing** feature of Orum for its speed and efficiency in making multiple calls. **Cons:** - Users report frustrating **call issues** due to incorrect numbers and connectivity problems impacting their experience. - Users find the **missing features** in Orum limit flexibility and hinder efficient workflows during calls. - Users experience **connection issues** with Orum, leading to frustration during calls and inconsistent quality. - Users experience **integration issues** with Orum, finding it challenging to connect with other platforms effectively. - Users find the **dialer limitations** frustrating, particularly the inability to make one-off calls and access call notes easily. #### What Are Recent G2 Reviews of Orum? **"[Major Gains in Output and Results with Orum](https://www.g2.com/survey_responses/orum-review-12893264)"** **Rating:** 5.0/5.0 stars *— Amber T.* [Read full review](https://www.g2.com/survey_responses/orum-review-12893264) --- **"[Higher Connect Rates with Excellent Analytics and Coaching Tools](https://www.g2.com/survey_responses/orum-review-12943824)"** **Rating:** 4.5/5.0 stars *— Matthew H.* [Read full review](https://www.g2.com/survey_responses/orum-review-12943824) --- #### What Are G2 Users Discussing About Orum? - [Has the learning curve, cluttered layout, and missing integrations changed how quickly you can ramp reps?](https://www.g2.com/discussions/has-the-learning-curve-cluttered-layout-and-missing-integrations-changed-how-quickly-you-can-ramp-reps) - 1 comment - [How are you managing notes, past context, and follow‑ups when Orum does not surface the right info at the right time?](https://www.g2.com/discussions/how-are-you-managing-notes-past-context-and-follow-ups-when-orum-does-not-surface-the-right-info-at-the-right-time) - 1 comment - [What is your experience with enrichment accuracy and missing mobile numbers, and how does it affect your outreach plans?](https://www.g2.com/discussions/what-is-your-experience-with-enrichment-accuracy-and-missing-mobile-numbers-and-how-does-it-affect-your-outreach-plans) - 1 comment - [How are you handling list imports, contact limits, and the extra steps they add to your day?](https://www.g2.com/discussions/how-are-you-handling-list-imports-contact-limits-and-the-extra-steps-they-add-to-your-day) - 1 comment - [Connect delay and call quality issues slow live conversations and make me sound unprepared](https://www.g2.com/discussions/connect-delay-and-call-quality-issues-slow-live-conversations-and-make-me-sound-unprepared) - 1 comment ### 9. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,463 **How Do G2 Users Rate Genesys Cloud CX?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10) - **Personalization:** 8.6/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.4/10 (Category avg: 8.8/10) - **Information Locater:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Genesys Cloud CX?** - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** https://www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys (32,180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Case Advocate, Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Mid-Market, 40% Enterprise #### What Are Genesys Cloud CX's Pros and Cons? **Pros:** - Ease of Use (135 reviews) - Features (98 reviews) - Reliability (76 reviews) - Efficiency (72 reviews) - Helpful (60 reviews) **Cons:** - Limited Features (55 reviews) - Missing Features (53 reviews) - Complexity (42 reviews) - Inadequate Reporting (38 reviews) - Learning Curve (37 reviews) ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Genesys Cloud CX, streamlining operations and enhancing overall efficiency. - Users appreciate the **innovative features** of Genesys Cloud CX, enhancing contact center operations and fostering collaboration. - Users value the **reliability** of Genesys Cloud CX, ensuring consistent access and excellent business continuity across projects. - Users value the **efficiency** of Genesys Cloud CX, which enhances agility and streamlines contact center operations significantly. - Users find the **customization options** in Genesys Cloud CX invaluable for meeting their unique routing needs effectively. **Cons:** - Users find the **limited features** of Genesys Cloud CX frustrating, especially regarding advanced functionalities that require extra licenses. - Users note **missing features** in Genesys Cloud CX, including advanced capabilities that require extra costs and complex configurations. - Users find the **complexity** of Genesys Cloud CX daunting, often struggling with navigation and feature accessibility. - Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, limiting data generation to only three weeks at a time. - Users often find the **learning curve to be steep** with Genesys Cloud CX due to its complex interface and features. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"** **Rating:** 5.0/5.0 stars *— Lucas A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 2 comments, 1 upvote - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### 10. [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals. **Average Rating:** 4.5/5.0 **Total Reviews:** 8,875 **How Do G2 Users Rate GTM Workspace - Powered by ZoomInfo?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Personalization:** 8.6/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind GTM Workspace - Powered by ZoomInfo?** - **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706) - **Company Website:** https://www.zoominfo.com/ - **Year Founded:** 2000 - **HQ Location:** Vancouver, WA - **Twitter:** @ZoomInfo (23,515 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zoominfo/ (4,221 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Mid-Market, 26% Enterprise #### What Are GTM Workspace - Powered by ZoomInfo's Pros and Cons? **Pros:** - Contact Information (353 reviews) - Ease of Use (349 reviews) - Data Accuracy (325 reviews) - Features (290 reviews) - Lead Generation (280 reviews) **Cons:** - Inaccurate Data (205 reviews) - Outdated Data (203 reviews) - Outdated Contacts (186 reviews) - Data Inaccuracy (161 reviews) - Outdated Information (155 reviews) ### What Do G2 Reviewers Say About GTM Workspace - Powered by ZoomInfo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **depth of contact information** from GTM Workspace, enhancing outreach to C-suite executives effectively. - Users find GTM Workspace incredibly **easy to use** , significantly enhancing their productivity and simplifying the sales process. - Users value the **data accuracy** of GTM Workspace, enhancing their ability to find and connect with prospects effectively. - Users value the **easy data bulk download** feature, boosting lead generation efficiency for industry-specific outreach. - Users value the **effective lead generation** capabilities of GTM Workspace, significantly boosting sales and productivity. **Cons:** - Users find the **inaccurate data** problematic, as unassigned numbers and bad email addresses hinder effective connections. - Users express concern over **outdated data** , with incorrect contact details impacting reliability and requiring alternative solutions. - Users often face issues with **outdated contacts** , leading to reliance on alternative services for accurate information. - Users experience **data inaccuracy** , as incorrect locations and unassigned contact numbers complicate their outreach efforts. - Users often encounter **outdated information** in contacts, leading to frustration and the need for alternative sources like Apollo. #### What Are Recent G2 Reviews of GTM Workspace - Powered by ZoomInfo? **"[A Powerful AI Tool for Inside Sales Success](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12894485)"** **Rating:** 4.5/5.0 stars *— Raju S.* [Read full review](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12894485) --- **"[ZoomInfo GTM Workspace: Fast, Accurate Data and Strong ROI for Channel Prospecting](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12893195)"** **Rating:** 5.0/5.0 stars *— Lannie L.* [Read full review](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12893195) --- #### What Are G2 Users Discussing About GTM Workspace - Powered by ZoomInfo? - [How does ZoomInfo SalesOS empower sales teams to achieve better results through data-driven insights?](https://www.g2.com/discussions/how-does-zoominfo-salesos-empower-sales-teams-to-achieve-better-results-through-data-driven-insights) - 3 comments, 1 upvote - [What is ZoomInfo SalesOS used for?](https://www.g2.com/discussions/what-is-zoominfo-salesos-used-for) - 3 comments, 1 upvote - [Is ZoomInfo legal?](https://www.g2.com/discussions/is-zoominfo-legal) - 6 comments, 1 upvote - [Who are ZoomInfo's top 3 competitors?](https://www.g2.com/discussions/who-are-zoominfo-s-top-3-competitors) - 4 comments, 2 upvotes - [How does ZoomInfo get my details?](https://www.g2.com/discussions/how-does-zoominfo-get-my-details) - 2 comments, 1 upvote ### 11. [Outreach](https://www.g2.com/products/outreach/reviews) Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, and Verizon to name a few. To learn more, please visit www.outreach.io. **Average Rating:** 4.3/5.0 **Total Reviews:** 3,498 **How Do G2 Users Rate Outreach?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10) - **Personalization:** 8.6/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.4/10 (Category avg: 8.8/10) - **Information Locater:** 8.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Outreach?** - **Seller:** [Outreach](https://www.g2.com/sellers/outreach) - **Company Website:** https://www.outreach.io/demo - **Year Founded:** 2014 - **HQ Location:** Seattle, WA - **Twitter:** @outreach_io (7,689 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3559595/ (1,511 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Mid-Market, 22% Enterprise #### What Are Outreach's Pros and Cons? **Pros:** - Ease of Use (80 reviews) - Automation (49 reviews) - Helpful (47 reviews) - Features (41 reviews) - Time-saving (41 reviews) **Cons:** - Missing Features (32 reviews) - Learning Curve (23 reviews) - Limitations (21 reviews) - Limited Customization (19 reviews) - Integration Issues (16 reviews) ### What Do G2 Reviewers Say About Outreach? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Outreach, which simplifies following up with prospects effectively and efficiently. - Users appreciate the **automation and sequencing capabilities** of Outreach, enhancing efficiency in their prospecting efforts. - Users appreciate the **easy organization and follow-up** with leads, enhancing consistency and improving response rates. - Users value the **intuitive user interface** of Outreach, enhancing their prospecting and pipeline management efficiency. - Users appreciate the **time-saving automation** of Outreach, enhancing productivity through efficient email and call management. **Cons:** - Users identify a **lack of essential features** in Outreach, particularly regarding analytics and automation capabilities. - Users experience a **learning curve** with Outreach, making it challenging to fully utilize its features efficiently. - Users struggle with the **navigation and management issues** of Outreach, finding it clunky and cumbersome for training. - Users find the **limited customization** in reporting options restricts their ability to create tailored reports. - Users face significant **integration issues** with Outreach, particularly with Hubspot, impacting productivity and email functionality. #### What Are Recent G2 Reviews of Outreach? **"[Effective Campaign & Reporting Tool, Needs Autodialer Improvement](https://www.g2.com/survey_responses/outreach-review-12598441)"** **Rating:** 4.0/5.0 stars *— Anuj P.* [Read full review](https://www.g2.com/survey_responses/outreach-review-12598441) --- **"[Powerful, Game-changing sales tool](https://www.g2.com/survey_responses/outreach-review-660631)"** **Rating:** 5.0/5.0 stars *— Chad S.* [Read full review](https://www.g2.com/survey_responses/outreach-review-660631) --- ### 12. [Salesloft](https://www.g2.com/products/salesloft/reviews) Clari + Salesloft is a category-transforming AI company architecting the future of revenue. By building the world’s first Predictive Revenue System, we help organizations move beyond fragmented applications and systems of record to a model that continuously drives and adapts revenue execution. Our platform captures deal data signals, and uses tailor-built AI to create the right context and drive action across sales teams. Instead of disconnected insights and siloed workflows, sales teams operate with shared understanding, faster decisions, and execution that stays aligned to the business. Trusted by thousands of enterprises including Adobe, 3M, IBM, and Zoom, Clari + Salesloft powers the forecast, surfaces pipeline risk, and drives proactive execution—returning thousands of hours to the field and enabling predictable, scalable growth. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,153 **How Do G2 Users Rate Salesloft?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Salesloft?** - **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft) - **Company Website:** https://salesloft.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @Salesloft (18,437 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2296178/ (1,101 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Mid-Market, 23% Small-Business #### What Are Salesloft's Pros and Cons? **Pros:** - Ease of Use (569 reviews) - Features (342 reviews) - Helpful (338 reviews) - Automation (303 reviews) - Time-saving (267 reviews) **Cons:** - Missing Features (239 reviews) - Call Issues (164 reviews) - Integration Issues (134 reviews) - Limitations (123 reviews) - Learning Curve (116 reviews) ### What Do G2 Reviewers Say About Salesloft? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Salesloft, appreciating its straightforward setup and efficient prospecting features. - Users find Salesloft's **automated task management** and integration capabilities greatly enhance their sales engagement efficiency. - Users find the **helpful integration and user-friendly cadence creation** of Salesloft enhances their productivity and contact management. - Users value the **seamless automation** in Salesloft, making call tracking and cadence creation incredibly efficient. - Users love how Salesloft enhances **time-saving through streamlined outreach** , improving overall sales productivity and efficiency. **Cons:** - Users find **missing features** like domain rotation and text formatting options limit the effectiveness of Salesloft. - Users report **call issues** with Salesloft, including alignment problems and challenges with inbound calling functionality. - Users report **integration issues** with Salesloft, particularly concerning LinkedIn and HubSpot, affecting overall usability. - Users find **limited features** compared to competitors and face challenges with organization and functionality in Salesloft. - Users find the **learning curve steep** , particularly for new users navigating the platform's complex features and customization. #### What Are Recent G2 Reviews of Salesloft? **"[Boosts Sales Execution with Structured Cadences and CRM-Integrated Insights](https://www.g2.com/survey_responses/salesloft-review-12628860)"** **Rating:** 4.0/5.0 stars *— Harrison P.* [Read full review](https://www.g2.com/survey_responses/salesloft-review-12628860) --- **"[Easy-to-Use Cadences and Automation That Boost SDR Efficiency](https://www.g2.com/survey_responses/salesloft-review-12625459)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/salesloft-review-12625459) --- #### What Are G2 Users Discussing About Salesloft? - [What innovative strategies are sales teams adopting with Salesloft to enhance customer engagement and sales effectiveness?](https://www.g2.com/discussions/what-innovative-strategies-are-sales-teams-adopting-with-salesloft-to-enhance-customer-engagement-and-sales-effectiveness) - [How is Salesloft being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesloft-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Salesloft used for?](https://www.g2.com/discussions/salesloft-what-is-salesloft-used-for) - 1 comment - [How much does SalesLoft cost?](https://www.g2.com/discussions/how-much-does-salesloft-cost) - [Is SalesLoft a CRM?](https://www.g2.com/discussions/is-salesloft-a-crm) - 6 comments, 1 upvote ### 13. [Voiso](https://www.g2.com/products/voiso/reviews) Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs. **Average Rating:** 4.8/5.0 **Total Reviews:** 92 **How Do G2 Users Rate Voiso?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Personalization:** 9.6/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.8/10 (Category avg: 8.8/10) - **Information Locater:** 9.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Voiso?** - **Seller:** [Voiso](https://www.g2.com/sellers/voiso) - **HQ Location:** Singapore, Singapore - **LinkedIn® Page:** https://www.linkedin.com/company/voiso (91 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Data Analyst, Account Manager - **Top Industries:** Information Technology and Services, Information Services - **Company Size:** 96% Mid-Market, 13% Small-Business #### What Are Voiso's Pros and Cons? **Pros:** - Reliability (42 reviews) - Ease of Use (38 reviews) - Features (34 reviews) - Artificial Intelligence (21 reviews) - AI Technology (20 reviews) **Cons:** - Complex Processes (7 reviews) - Inadequate Reporting (7 reviews) - Complexity (6 reviews) - Lack of Intuitiveness (6 reviews) - Learning Curve (6 reviews) ### What Do G2 Reviewers Say About Voiso? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliable quality** of Voiso's global calls, significantly enhancing their international outreach efforts. - Users find Voiso's **ease of use** remarkable, enabling effortless creation of custom IVR menus and chatbot interactions. - Users value the **Local Caller ID feature** for significantly boosting callback rates in telemarketing campaigns. - Users benefit from the **AI predictive dialer** and speech analytics, enhancing call efficiency and customer insights. - Users value the **AI predictive dialer** and real-time dashboards, enhancing efficiency and performance monitoring across global operations. **Cons:** - Users find the **customization process complex** , especially those less technical, impacting the overall experience with Voiso. - Users find the **inadequate reporting** capabilities of Voiso frustrating, especially when generating and customizing reports. - Users find the **dashboard customization complex** , especially for less technical users, complicating their overall experience. - Users find the mobile app lacks **intuitiveness** , making it challenging for agents who are frequently on the go. - Users found the **learning curve steep** for non-technical staff, requiring more time to adapt to the new interface. #### What Are Recent G2 Reviews of Voiso? **"[Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly](https://www.g2.com/survey_responses/voiso-review-12414775)"** **Rating:** 5.0/5.0 stars *— Ankita Y.* [Read full review](https://www.g2.com/survey_responses/voiso-review-12414775) --- **"[Holistic Call Center Analytics with Powerful Dashboards and Speech Insights](https://www.g2.com/survey_responses/voiso-review-12345339)"** **Rating:** 5.0/5.0 stars *— Mudassir K.* [Read full review](https://www.g2.com/survey_responses/voiso-review-12345339) --- ### 14. [Quo](https://www.g2.com/products/quo-quo/reviews) Trusted by 90,000+ businesses, Quo (formerly OpenPhone) brings your team’s calls, texts, and contacts into one AI-powered workspace — helping you respond instantly and win more customers. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast. Built-in AI answers calls 24/7, flexible call flows route customers instantly, and custom contact properties ensure you're there when your customer needs you, while never missing a detail. Scale effortlessly as you grow. From your first customer to your thousandth, Quo adapts with you. No complex setup, no additional training, no growing pains. With Quo, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch. **Average Rating:** 4.7/5.0 **Total Reviews:** 3,354 **How Do G2 Users Rate Quo?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Personalization:** 9.1/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Quo?** - **Seller:** [Quo](https://www.g2.com/sellers/quo) - **Company Website:** https://www.quo.com/ - **Year Founded:** 2018 - **HQ Location:** San Francisco, California - **Twitter:** @gowithquo (5,475 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/28667405/ (57 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Real Estate, Construction - **Company Size:** 92% Small-Business, 7% Mid-Market #### What Are Quo's Pros and Cons? **Pros:** - Ease of Use (700 reviews) - Customer Support (366 reviews) - Features (319 reviews) - Text Messaging (277 reviews) - Easy Setup (272 reviews) **Cons:** - Connection Issues (215 reviews) - Delays (82 reviews) - Call Disconnections (80 reviews) - Call Issues (75 reviews) - High Cost (75 reviews) ### What Do G2 Reviewers Say About Quo? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Quo, praising its intuitive interface and seamless setup for business communication. - Users praise the **responsive and helpful customer support** of Quo, enhancing their overall experience with the app. - Users value the **wide range of essential features** in Quo, enhancing client service and streamlining business operations. - Users love the **convenience of text messaging** with Quo, enabling communication anytime and anywhere without hassle. - Users find the **easy setup** of OpenPhone invaluable, enabling seamless integration into their daily business operations. **Cons:** - Users experience **connection issues** with Quo, including freezing apps and dropped calls during lengthy conversations. - Users report occasional **delays** in support response times and conversations, impacting the overall experience with Quo. - Users experience frequent **call disconnections** , leading to confusion and missed calls, impacting overall communication efficiency. - Users experience **call issues** with Quo, including ghost calls and notifications not displaying correctly. - Users criticize the **high and unclear costs** of Quo, leading to unexpected bills and confusion over pricing details. #### What Are Recent G2 Reviews of Quo? **"[Quo Helps Me Run My Business More Efficiently](https://www.g2.com/survey_responses/quo-review-12963226)"** **Rating:** 5.0/5.0 stars *— Darshell H.* [Read full review](https://www.g2.com/survey_responses/quo-review-12963226) --- **"[Simple, Modern UI and a Standout AI Auto-Responder](https://www.g2.com/survey_responses/quo-review-12904103)"** **Rating:** 4.5/5.0 stars *— Paige K.* [Read full review](https://www.g2.com/survey_responses/quo-review-12904103) --- #### What Are G2 Users Discussing About Quo? - [What is like Google Voice?](https://www.g2.com/discussions/what-is-like-google-voice) - 4 comments - [Is open phone legit?](https://www.g2.com/discussions/is-open-phone-legit) - 26 comments - [Is open phone free?](https://www.g2.com/discussions/is-open-phone-free) - 11 comments - [How does OpenPhone work?](https://www.g2.com/discussions/how-does-openphone-work) - 3 comments ### 15. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 592 **How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Personalization:** 8.3/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.6/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?** - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** https://www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 (14,856 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 56% Mid-Market, 23% Small-Business #### What Are Five9 Intelligent Cloud Contact Center Platform's Pros and Cons? **Pros:** - Ease of Use (118 reviews) - Customer Support (85 reviews) - Helpful (85 reviews) - Features (76 reviews) - Efficiency (62 reviews) **Cons:** - Call Issues (43 reviews) - Complexity (35 reviews) - Missing Features (35 reviews) - Technical Issues (30 reviews) - Poor Customer Support (29 reviews) ### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **user-friendly interface** of Five9, making it easy to implement and navigate through features. - Users appreciate the **exceptional customer support** from Five9, highlighting responsiveness and effective resolution of queries. - Users praise the **responsive support** and personalized attention from Five9, enhancing their overall experience with the platform. - Users value the **user-friendly interface** and seamless integrations of Five9, enhancing their overall call center experience. - Users highlight the **efficiency** of Five9 for quick setup and seamless integration, enhancing daily operations significantly. **Cons:** - Users report experiencing **call issues** with Five9, citing problems with email reporting and slow SMS features. - Users find the **complexity of the UI** and reporting functions challenging, requiring significant training for effective use. - Users find **missing features** in Five9, with limited customization and an outdated UI affecting usability. - Users experience **technical issues** like call drops and system disruptions that hinder operational efficiency and frustrate agents. - Users experience **poor customer support** , often needing additional help for setup and facing communication issues. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **"[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)"** **Rating:** 5.0/5.0 stars *— Widline N.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340) --- **"[Automates Interactions and Enhances Customer Experience](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161)"** **Rating:** 5.0/5.0 stars *— José Martín R.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161) --- #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### 16. [Ozonetel](https://www.g2.com/products/ozonetel/reviews) Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. **Average Rating:** 4.6/5.0 **Total Reviews:** 621 **How Do G2 Users Rate Ozonetel?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Ozonetel?** - **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel) - **Company Website:** https://www.ozonetel.com - **Year Founded:** 2007 - **HQ Location:** San Jose, California - **Twitter:** @Ozonetel (771 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/668578/ (343 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Associate, Assistant Manager - **Top Industries:** Financial Services, Hospital & Health Care - **Company Size:** 62% Mid-Market, 28% Small-Business #### What Are Ozonetel's Pros and Cons? **Pros:** - Ease of Use (134 reviews) - Features (95 reviews) - Call Management (87 reviews) - Call Quality (69 reviews) - Customer Support (57 reviews) **Cons:** - Call Issues (61 reviews) - Connection Issues (60 reviews) - Call Connectivity Issues (41 reviews) - Connectivity Issues (41 reviews) - Technical Issues (38 reviews) ### What Do G2 Reviewers Say About Ozonetel? *AI-generated summary from verified user reviews* **Pros:** - Users find Ozonetel **easy to use** , appreciating its simple setup and efficient call management features. - Users value Ozonetel's **versatile call handling features** , enhancing efficiency with manual and blended modes for customer interactions. - Users value the **efficient call management** of Ozonetel, facilitating smooth handling of customer grievances and effective operations. - Users appreciate the **excellent call quality** of Ozonetel, ensuring smooth and efficient communication during calls. - Users value the **outstanding customer support** provided by Ozonetel, enhanced by its seamless omnichannel integration. **Cons:** - Users find **call issues** such as delays and drops to be a frustrating aspect of Ozonetel's service. - Users experience frequent **connection issues** such as network problems and call drops, affecting their service reliability. - Users experience occasional **call connectivity issues** , resulting in delays and voice quality problems during calls. - Users often face **connectivity issues** with Ozonetel, experiencing delays, disconnections, and difficulties during call transfers. - Users report occasional **technical issues** like call drops and delays, which can disrupt the overall experience. #### What Are Recent G2 Reviews of Ozonetel? **"[User friendly and helps in tracking the calling minutes](https://www.g2.com/survey_responses/ozonetel-review-8889793)"** **Rating:** 5.0/5.0 stars *— Lakshmi M.* [Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793) --- **"[Seamless Call Management with Intuitive Blended Mode](https://www.g2.com/survey_responses/ozonetel-review-11751332)"** **Rating:** 5.0/5.0 stars *— Sonali D.* [Read full review](https://www.g2.com/survey_responses/ozonetel-review-11751332) --- #### What Are G2 Users Discussing About Ozonetel? - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments ### 17. [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty. **Average Rating:** 4.2/5.0 **Total Reviews:** 100 **How Do G2 Users Rate Vonage Contact Center (formerly NewVoiceMedia)?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Personalization:** 8.3/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Vonage Contact Center (formerly NewVoiceMedia)?** - **Seller:** [Vonage](https://www.g2.com/sellers/vonage) - **Year Founded:** 2001 - **HQ Location:** Holmdel, NJ - **Twitter:** @Vonage (11,195 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5028/ (2,792 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Mid-Market, 28% Small-Business #### What Are Vonage Contact Center (formerly NewVoiceMedia)'s Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Customer Support (18 reviews) - Easy Setup (18 reviews) - Easy Integrations (17 reviews) - Features (17 reviews) **Cons:** - Call Issues (6 reviews) - Customization Difficulty (5 reviews) - Expensive (5 reviews) - Limited Customization (5 reviews) - Communication Issues (4 reviews) ### What Do G2 Reviewers Say About Vonage Contact Center (formerly NewVoiceMedia)? *AI-generated summary from verified user reviews* **Pros:** - Users find Vonage Contact Center to be **very easy to use** , facilitating seamless communication and integration with CRM systems. - Users value the **exceptional customer support** provided by Vonage Contact Center, enhancing their overall experience and service quality. - Users praise the **easy setup** of Vonage Contact Center, highlighting quick implementation and user-friendly experience. - Users value the **easy integrations** with CRM systems, which streamline implementation and enhance overall functionality. - Users value the **seamless CRM integration** of Vonage Contact Center, enhancing personalized service and efficiency. **Cons:** - Users face **call issues** like spam marking and slow performance, complicating effective communication in their operations. - Users face **customization difficulty** with Vonage Contact Center, struggling to tailor features for their specific workflows. - Users find Vonage Contact Center to be **expensive** , though they note its value compared to competitors is worthwhile. - Users find the **limited customization** options in Vonage Contact Center restrict their ability to tailor workflows effectively. - Users face **communication issues** with spam marking and recent text message problems, impacting their calling efficiency. #### What Are Recent G2 Reviews of Vonage Contact Center (formerly NewVoiceMedia)? **"[User-Friendly and Reliable Communication with Outstanding Support](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-12032780)"** **Rating:** 5.0/5.0 stars *— RoHiT C.* [Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-12032780) --- **"[I have had Vonage for years and had no issues](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889)"** **Rating:** 4.5/5.0 stars *— Caprice R.* [Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889) --- #### What Are G2 Users Discussing About Vonage Contact Center (formerly NewVoiceMedia)? - [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/vonage-contact-center-formerly-newvoicemedia-does-vonage-integration-with-salesforce) - [What does New Voice Media do?](https://www.g2.com/discussions/what-does-new-voice-media-do) - [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) - 1 comment - [What is Vonage Contact Center?](https://www.g2.com/discussions/what-is-vonage-contact-center) ### 18. [Amplemarket](https://www.g2.com/products/amplemarket/reviews) By combining premium data, multichannel engagement, and real-time insights in one seamless solution, Duo AI Copilot and AI Agent redefine how modern sales teams operate. Duo uncovers hidden opportunities, detects buyer intent signals, and generates tailored playbooks - empowering your reps to focus on what matters most: building relationships and closing deals. It’s the perfect fusion of AI precision and human intuition. Built on an all-in-one sales platform, Duo AI Agents support your entire outbound workflow - from prospecting and engagement to automation and deliverability. What’s included in the platform: - Global B2B data to help you identify and reach your ideal customers - Multichannel outreach via email, phone, social, voice cloning, and more - Built-in personalization to scale relevant, high-converting messaging - AI superpowers: A suite of personalized AI Agents that handles research, intent signals, and workflows - so you spend less time prepping and more time selling **Average Rating:** 4.6/5.0 **Total Reviews:** 621 **How Do G2 Users Rate Amplemarket?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 8.6/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.9/10 (Category avg: 8.8/10) - **Information Locater:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Amplemarket?** - **Seller:** [Amplemarket](https://www.g2.com/sellers/amplemarket) - **Year Founded:** 2019 - **HQ Location:** San Francisco, California - **Twitter:** @amplemarket (2,568 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** SDR, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Small-Business, 43% Mid-Market #### What Are Amplemarket's Pros and Cons? **Pros:** - Ease of Use (150 reviews) - Helpful (135 reviews) - Features (125 reviews) - Automation (122 reviews) - Lead Generation (111 reviews) **Cons:** - Missing Features (56 reviews) - Learning Curve (32 reviews) - Improvement Needed (31 reviews) - Sequence Issues (28 reviews) - Integration Issues (26 reviews) ### What Do G2 Reviewers Say About Amplemarket? *AI-generated summary from verified user reviews* **Pros:** - Users find Amplemarket's **ease of use** exceptional, streamlining sales outreach with intuitive tools and seamless integration. - Users appreciate the **ease of use** and exceptional support from Amplemarket, enhancing their sales outreach experience significantly. - Users commend Amplemarket for its **ease of use and powerful integrations** , enhancing sales outreach efficiently and effectively. - Users love the **automation** features of Amplemarket, making outreach faster and more effective with ease. - Users rave about the **effective lead generation** capabilities of Amplemarket, simplifying outreach and enhancing personalization effortlessly. **Cons:** - Users find the **missing features** of Amplemarket limiting but appreciate the team's responsiveness to feedback for improvements. - Users find the **learning curve steep** , wishing for better onboarding to boost confidence in using Amplemarket. - Users feel that Amplemarket needs **improvement in integration and functionality** , especially with automated sequences and user experience. - Users experience **sequence issues** with cloning and automation, which complicate workflows and require additional management. - Users feel the **integration issues** with CRM and limited customization hinder their overall experience with Amplemarket. #### What Are Recent G2 Reviews of Amplemarket? **"[Effective Prospecting with Robust Integrations](https://www.g2.com/survey_responses/amplemarket-review-12765496)"** **Rating:** 5.0/5.0 stars *— Ana Paula N.* [Read full review](https://www.g2.com/survey_responses/amplemarket-review-12765496) --- **"[Streamlined Prospecting, Outreach, and AI-Powered Personalisation in One Platform](https://www.g2.com/survey_responses/amplemarket-review-12995143)"** **Rating:** 5.0/5.0 stars *— Alicia N.* [Read full review](https://www.g2.com/survey_responses/amplemarket-review-12995143) --- #### What Are G2 Users Discussing About Amplemarket? - [What is amplemarket used for?](https://www.g2.com/discussions/what-is-amplemarket-used-for) ### 19. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items **Average Rating:** 4.4/5.0 **Total Reviews:** 4,014 **How Do G2 Users Rate Dialpad Connect?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Personalization:** 8.7/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.6/10 (Category avg: 8.8/10) - **Information Locater:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Dialpad Connect?** - **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad) - **Company Website:** https://Dialpad.com - **Year Founded:** 2011 - **HQ Location:** San Ramon, California - **Twitter:** @DialpadHQ (60 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3967399/ (1,475 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 56% Small-Business, 32% Mid-Market #### What Are Dialpad Connect's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Call Management (70 reviews) - Call Recording (56 reviews) - Helpful (56 reviews) - Features (51 reviews) **Cons:** - Call Issues (57 reviews) - Connection Issues (42 reviews) - Missing Functionality (29 reviews) - Recording Issues (27 reviews) - Call Quality Issues (26 reviews) ### What Do G2 Reviewers Say About Dialpad Connect? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of Dialpad Connect, highlighting its intuitive interface and seamless call management. - Users value the **AI features** of Dialpad Connect, enhancing call management and communication efficiency significantly. - Users find the **call recording feature** invaluable for reviewing conversations and enhancing communication efficiency. - Users find the **customer support helpful** , enhancing their remote work experience with effective call management features. - Users appreciate the **user-friendly interface and seamless CRM integration** of Dialpad Connect, enhancing productivity and communication. **Cons:** - Users report issues with **call quality** , which can affect important conversations and overall satisfaction with Dialpad Connect. - Users often face **connection issues** with Dialpad Connect, leading to frustrations during calls and affecting overall usability. - Users report **missing functionality** in call forwarding and lack administrative controls for real-time user status management. - Users report **recording issues** with Dialpad Connect, including dropped calls and connectivity problems, impacting overall reliability. - Users face significant **call quality issues** with Dialpad Connect, leading to disruptions and dissatisfaction during communications. #### What Are Recent G2 Reviews of Dialpad Connect? **"[Dialpad Connect’s AI Recaps and Real-Time Transcriptions Shine for Hybrid Teams](https://www.g2.com/survey_responses/dialpad-connect-review-12610593)"** **Rating:** 4.5/5.0 stars *— Pawan D.* [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-12610593) --- **"[Awesome AI transcripts, summaries, voicemail, and seamless MS Dynamics 365 sync](https://www.g2.com/survey_responses/dialpad-connect-review-12550356)"** **Rating:** 5.0/5.0 stars *— Kaushik C.* [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-12550356) --- #### What Are G2 Users Discussing About Dialpad Connect? - [How does Dialpad Ai Voice's transcription feature enhance communication, and what are the best practices for using it?](https://www.g2.com/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it) - [How does Dialpad Ai Meetings enhance virtual meeting experiences with AI-driven features?](https://www.g2.com/discussions/how-does-dialpad-ai-meetings-enhance-virtual-meeting-experiences-with-ai-driven-features) - 1 comment - [What is Dialpad Meetings (formerly UberConference) used for?](https://www.g2.com/discussions/what-is-dialpad-meetings-formerly-uberconference-used-for) - 1 comment - [What is Dialpad Talk used for?](https://www.g2.com/discussions/what-is-dialpad-talk-used-for) - [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) - 4 comments ### 20. [Freshsales](https://www.g2.com/products/freshsales/reviews) Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities. Advanced automation features like workflows and sales sequences boost sales productivity and ensure better prospecting. Freddy AI in Freshsales helps sellers draft contextual sales emails, receive actionable deal insights, and never miss out on revenue opportunities. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,197 **How Do G2 Users Rate Freshsales?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Personalization:** 9.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Freshsales?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) - **Ownership:** NASDAQ: FRSH **Who Uses This Product?** - **Who Uses This:** CEO, Business Development Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Freshsales's Pros and Cons? **Pros:** - Ease of Use (103 reviews) - Features (70 reviews) - Helpful (55 reviews) - Customer Support (50 reviews) - Intuitive (41 reviews) **Cons:** - Missing Features (47 reviews) - Limited Features (32 reviews) - Limitations (28 reviews) - Learning Curve (25 reviews) - Limited Customization (21 reviews) ### What Do G2 Reviewers Say About Freshsales? *AI-generated summary from verified user reviews* **Pros:** - Users find Freshsales to be remarkably **easy to use** , with a clean interface and straightforward training materials. - Users value the **user-friendly interface and extensive features** of Freshsales, enhancing their CRM experience effectively. - Users praise Freshsales for its **exceptional support and user-friendly interface** , making CRM tasks efficient and manageable. - Users benefit from **responsive customer support** that enhances their experience with Freshsales during onboarding and beyond. - Users appreciate the **intuitive design** of Freshsales, making it easy to learn and navigate effortlessly. **Cons:** - Users find **missing features** in Freshsales, like inadequate reporting and confusing settings, hindering user experience and efficiency. - Users find Freshsales has **limited features** , often requiring workarounds and lacking flexibility compared to competitors. - Users find **configuration clutter and limited reporting functionality** frustrating, affecting their overall experience with Freshsales. - Users find the **learning curve steep** , particularly with reporting, workflows, and feature confusion in Freshsales. - Users find **limited customization** in Freshsales, especially regarding reporting and adding custom fields, which hampers flexibility. #### What Are Recent G2 Reviews of Freshsales? **"[A Practical CRM for Managing Leads and Customer Interactions](https://www.g2.com/survey_responses/freshsales-review-12946886)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/freshsales-review-12946886) --- **"[Logistics-Friendly CRM Lacks Mature Industry Interoperability](https://www.g2.com/survey_responses/freshsales-review-12858179)"** **Rating:** 4.5/5.0 stars *— Vehz H.* [Read full review](https://www.g2.com/survey_responses/freshsales-review-12858179) --- #### What Are G2 Users Discussing About Freshsales? - [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) - 2 comments, 1 upvote - [What are the three benefits of CRM?](https://www.g2.com/discussions/freshsales-what-are-the-three-benefits-of-crm) - 2 comments - [What is Freshsales CRM?](https://www.g2.com/discussions/what-is-freshsales-crm) - 1 comment - [What are the major types of CRM?](https://www.g2.com/discussions/what-are-the-major-types-of-crm) - 1 upvote - [What are the features of CRM software?](https://www.g2.com/discussions/freshsales-what-are-the-features-of-crm-software) - 1 comment ### 21. [Clari](https://www.g2.com/products/clari/reviews) Clari+Salesloft is a category-transforming AI company architecting the future of revenue. By building the world’s first Predictive Revenue System, we help organizations move beyond fragmented applications and systems of record to a model that continuously drives and adapts revenue execution. Our platform captures deal data signals, and uses tailor-built AI to create the right context and drive action across sales teams. Instead of disconnected insights and siloed workflows, sales teams operate with shared understanding, faster decisions, and execution that stays aligned to the business. Trusted by thousands of enterprises including Adobe, 3M, IBM, and Zoom, Clari+Salesloft powers the forecast, surfaces pipeline risk, and drives proactive execution—returning thousands of hours to the field and enabling predictable, scalable growth. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,501 **How Do G2 Users Rate Clari?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 9.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.9/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Clari?** - **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft) - **Company Website:** https://salesloft.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @Salesloft (18,437 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2296178/ (1,101 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 41% Enterprise #### What Are Clari's Pros and Cons? **Pros:** - Ease of Use (241 reviews) - Features (180 reviews) - Helpful (171 reviews) - Forecasting (139 reviews) - Salesforce Integration (125 reviews) **Cons:** - Learning Curve (80 reviews) - Limitations (63 reviews) - Missing Features (61 reviews) - Limited Customization (59 reviews) - Not Intuitive (57 reviews) ### What Do G2 Reviewers Say About Clari? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** in Clari, enabling effortless dashboard creation and streamlined forecasting processes. - Users appreciate Clari's **modern virtual capabilities** for easy financial management and insightful forecasting, enhancing business efficiency. - Users find Clari's **streamlined sales forecasting** invaluable for gaining insights and simplifying revenue management. - Users value Clari's **effective forecasting capabilities** , appreciating its automation and clear visual design for streamlined insights. - Users value the **Salesforce integration** of Clari, enjoying seamless access to all their sales data in one place. **Cons:** - Users experience a **steep learning curve** with Clari, particularly when navigating the Admin section and user updates. - Users find that **complicated setup and additional information requirements** hinder the effective use of Clari. - Users find it frustrating that Clari lacks **mass update features** and customizable dashboards, impacting workflow efficiency significantly. - Users note a **limited customization** in Clari, making workflows and updates less efficient and more cumbersome. - Users find Clari's interface **not intuitive** , making navigation and customization a challenge during usage. #### What Are Recent G2 Reviews of Clari? **"[Clari has met and exceed our expectations for our GTM Oganization](https://www.g2.com/survey_responses/clari-review-10775002)"** **Rating:** 4.0/5.0 stars *— Eric M.* [Read full review](https://www.g2.com/survey_responses/clari-review-10775002) --- **"[Effortlessly Manage Calls with Clari](https://www.g2.com/survey_responses/clari-review-12786353)"** **Rating:** 5.0/5.0 stars *— Aditi S.* [Read full review](https://www.g2.com/survey_responses/clari-review-12786353) --- #### What Are G2 Users Discussing About Clari? - [How does Groove's integration with Clari enhance sales and revenue operations?](https://www.g2.com/discussions/how-does-groove-s-integration-with-clari-enhance-sales-and-revenue-operations) - 1 comment - [How is Groove, a Clari Company being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-groove-a-clari-company-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - [How do I add groove to Gmail?](https://www.g2.com/discussions/how-do-i-add-groove-to-gmail) - 1 comment - [How much does groove cost?](https://www.g2.com/discussions/how-much-does-groove-cost) - 1 comment, 1 upvote - [What groove means in music?](https://www.g2.com/discussions/what-groove-means-in-music) - 7 comments ### 22. [Apollo.io](https://www.g2.com/products/apollo-io/reviews) Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs. **Average Rating:** 4.7/5.0 **Total Reviews:** 9,342 **How Do G2 Users Rate Apollo.io?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Personalization:** 8.3/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.3/10 (Category avg: 8.8/10) - **Information Locater:** 8.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Apollo.io?** - **Seller:** [Apollo.io](https://www.g2.com/sellers/apollo-io) - **Company Website:** https://www.apollo.io/ - **Year Founded:** 2015 - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Business Development Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 67% Small-Business, 29% Mid-Market #### What Are Apollo.io's Pros and Cons? **Pros:** - Ease of Use (1680 reviews) - Helpful (1390 reviews) - Lead Generation (1349 reviews) - Features (1321 reviews) - Time-saving (1152 reviews) **Cons:** - Missing Features (559 reviews) - Inaccurate Data (503 reviews) - Learning Curve (458 reviews) - Limited Features (431 reviews) - Data Inaccuracy (420 reviews) ### What Do G2 Reviewers Say About Apollo.io? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Apollo.io, highlighting its user-friendly design and efficient lead generation process. - Users appreciate the **integrated prospecting and outreach** capabilities of Apollo.io, enhancing efficiency in lead generation. - Users value Apollo.io for its **streamlined lead generation** , simplifying outreach and enhancing sales prospecting efficiency. - Users find Apollo.io to have **comprehensive databases and seamless automation** that enhance prospecting efficiency significantly. - Users appreciate the **time-saving benefits** of Apollo.io, allowing them to streamline outreach and enhance productivity. **Cons:** - Users express a desire for **missing features** like more CRM integrations and improved automation options in Apollo.io. - Users report **inaccurate data** in Apollo.io, highlighting issues with outdated and incomplete lead information. - Users experience a **steep learning curve** with Apollo.io's complex interface and unreliable performance, making it challenging to use. - Users find the **limited features** of Apollo.io restrictive, impacting usability and integration options. - Users experience **data inaccuracy** with outdated contact information, which hinders effective outreach and communication efforts. #### What Are Recent G2 Reviews of Apollo.io? **"[One Platform for Prospecting, Outreach, and Pipeline Growth](https://www.g2.com/survey_responses/apollo-io-review-12951676)"** **Rating:** 4.5/5.0 stars *— Satya R.* [Read full review](https://www.g2.com/survey_responses/apollo-io-review-12951676) --- **"[Best value B2B prospecting tool on the market today](https://www.g2.com/survey_responses/apollo-io-review-12700971)"** **Rating:** 5.0/5.0 stars *— Praveen K.* [Read full review](https://www.g2.com/survey_responses/apollo-io-review-12700971) --- #### What Are G2 Users Discussing About Apollo.io? - [What unique capabilities does Apollo.io offer for streamlining sales and marketing workflows?](https://www.g2.com/discussions/what-unique-capabilities-does-apollo-io-offer-for-streamlining-sales-and-marketing-workflows) - 4 comments, 2 upvotes - [What is Apollo.io used for?](https://www.g2.com/discussions/apollo-io-what-is-apollo-io-used-for) - 6 comments, 3 upvotes - [How do I remove my information from Apollo io?](https://www.g2.com/discussions/how-do-i-remove-my-information-from-apollo-io) - 4 comments, 1 upvote - [Is Apollo IO free?](https://www.g2.com/discussions/is-apollo-io-free) - 10 comments, 5 upvotes - [What is Apollo io?](https://www.g2.com/discussions/what-is-apollo-io) - 3 comments, 1 upvote ### 23. [KrispCall](https://www.g2.com/products/krispcall/reviews) KrispCall is an AI-powered business phone system for sales and support teams. It unifies VoIP calling, SMS, voicemail, and team collaboration in one workspace that integrates with 100+ CRMs and helpdesks including HubSpot, Pipedrive, Zendesk, and Freshsales. Get local and toll-free numbers in 100+ countries, plus reliable USA non-VoIP options for OTP and 2FA. AI summarizes calls, creates transcripts and action items, and suggests quick replies. Power Dialer accelerates outbound with voicemail drops and connect-rate tracking. Inbound runs on multi-level IVR, ring groups, business hours, and failover so no interaction is missed. Managers coach live with Monitor, Whisper, and Barge. Bulk SMS supports campaigns and follow-ups. Analytics and leaderboards reveal performance trends and missed-call recovery. Security and control include SSO, role-based access, audit logs, IP allowlists, webhooks, and APIs. Teams start in minutes with no hardware and keep every call, note, and recording synced to their CRM automatically. Built for modern GTM and support teams, KrispCall reduces tool chaos and improves data quality. It delivers global reach with a local presence using numbers in 100+ countries. The result is faster connect rates, shorter resolution times, and cleaner customer histories that help you close deals faster and resolve issues smarter. **Average Rating:** 4.5/5.0 **Total Reviews:** 354 **How Do G2 Users Rate KrispCall?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Personalization:** 8.4/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.6/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind KrispCall?** - **Seller:** [KrispCall](https://www.g2.com/sellers/krispcall) - **Year Founded:** 2020 - **HQ Location:** Singapore, SG - **Twitter:** @Krispcall (290 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/70231698 (123 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 79% Small-Business, 21% Mid-Market #### What Are KrispCall's Pros and Cons? **Pros:** - Ease of Use (125 reviews) - Customer Support (82 reviews) - Helpful (66 reviews) - Reliability (57 reviews) - Call Quality (54 reviews) **Cons:** - Expensive (28 reviews) - High Cost (28 reviews) - Number Issues (22 reviews) - Missing Features (20 reviews) - Mobile App Issues (18 reviews) ### What Do G2 Reviewers Say About KrispCall? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of KrispCall, finding it intuitive for managing multiple conversations seamlessly. - Users commend the **exceptional customer support** of KrispCall, appreciating their quick responses and detailed guidance. - Users appreciate the **helpful combox feature** that efficiently directs inquiries, simplifying management of multiple conversations. - Users value the **reliable call quality** and effortless setup of KrispCall, enhancing their communication experience. - Users love the **amazing call quality** of KrispCall, enhancing their communication experience with clients. **Cons:** - Users find KrispCall **expensive** , especially with costs incurred before activation and unexpected delays affecting their experience. - Users find the **high costs** of KrispCall's pricing plans and international calls challenging, particularly for smaller teams. - Users desire **more phone number options** from various countries and states to enhance their KrispCall experience. - Users desire more **personalization options** and effective data sorting features in KrispCall for improved usability. - Users report occasional **lag and unclear voice quality** on the mobile app, indicating a need for improvement. #### What Are Recent G2 Reviews of KrispCall? **"[Easy, Reliable, and Affordable Calling for Overseas Clients](https://www.g2.com/survey_responses/krispcall-review-12851549)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/krispcall-review-12851549) --- **"[Outstanding Support and Seamless Aussie Calling from Abroad.](https://www.g2.com/survey_responses/krispcall-review-11969584)"** **Rating:** 5.0/5.0 stars *— Craig M.* [Read full review](https://www.g2.com/survey_responses/krispcall-review-11969584) --- #### What Are G2 Users Discussing About KrispCall? - [What is KrispCall used for?](https://www.g2.com/discussions/what-is-krispcall-used-for) - 1 comment ### 24. [Close](https://www.g2.com/products/close/reviews) Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,029 **How Do G2 Users Rate Close?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Close?** - **Seller:** [Close](https://www.g2.com/sellers/close) - **Company Website:** https://close.com - **Year Founded:** 2013 - **HQ Location:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States - **Twitter:** @Close (6,592 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2597204/ (213 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 76% Small-Business, 20% Mid-Market #### What Are Close's Pros and Cons? **Pros:** - Ease of Use (753 reviews) - Helpful (441 reviews) - Features (394 reviews) - Simple (387 reviews) - Intuitive (358 reviews) **Cons:** - Missing Features (244 reviews) - Call Issues (181 reviews) - Limited Features (130 reviews) - Limited Customization (95 reviews) - Learning Curve (92 reviews) ### What Do G2 Reviewers Say About Close? *AI-generated summary from verified user reviews* **Pros:** - Users find Close to be incredibly **easy to use** , ensuring seamless operations for both sales teams and reporting. - Users appreciate the **ease of use** in Close, highlighting its user-friendly interface and efficient sales workflows. - Users love the **valuable communication features** of Close, enhancing efficiency in managing client interactions seamlessly. - Users appreciate the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. - Users love the **intuitive dashboard design** of Close, making navigation seamless and straightforward without unnecessary complexities. **Cons:** - Users find **missing features** like mobile functionality and customization options to limit their overall experience with Close. - Users report **call issues** such as disconnections and the need for occasional restarts, affecting overall experience. - Users find the **limited features** of Close restrictive, especially when compared to more comprehensive solutions available. - Users find the **limited customization** options restrictive, hindering tailored reporting and advanced dashboard capabilities. - Users find the **learning curve challenging** due to merging issues and limited customization in reporting features. #### What Are Recent G2 Reviews of Close? **"[Streamlined Sales Tracking with Close](https://www.g2.com/survey_responses/close-review-9087574)"** **Rating:** 5.0/5.0 stars *— Tristan W.* [Read full review](https://www.g2.com/survey_responses/close-review-9087574) --- **"[Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement](https://www.g2.com/survey_responses/close-review-9339114)"** **Rating:** 4.5/5.0 stars *— Gaël L.* [Read full review](https://www.g2.com/survey_responses/close-review-9339114) --- #### What Are G2 Users Discussing About Close? - [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) - 2 comments - [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) - 1 comment ### 25. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,355 **How Do G2 Users Rate JustCall?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Personalization:** 8.2/10 (Category avg: 8.8/10) - **Record Prospect Data:** 7.9/10 (Category avg: 8.8/10) - **Information Locater:** 8.0/10 (Category avg: 8.7/10) **Who Is the Company Behind JustCall?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** https://www.saaslabs.co/ - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (425 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small-Business, 31% Mid-Market #### What Are JustCall's Pros and Cons? **Pros:** - Ease of Use (286 reviews) - Features (207 reviews) - Helpful (193 reviews) - Customer Support (161 reviews) - Call Management (154 reviews) **Cons:** - Call Issues (154 reviews) - Call Functionality (99 reviews) - Connection Issues (78 reviews) - Missing Features (77 reviews) - Poor Call Quality (66 reviews) ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of JustCall, enjoying a straightforward setup and an intuitive interface for communications. - Users appreciate the **seamless integration** of calling, SMS, and CRM in JustCall, enhancing organization and efficiency. - Users appreciate JustCall for its **simplicity in business communication** , making calls and messages efficient and organized. - Users commend the **excellent customer support** of JustCall, noting its responsiveness and efficiency in resolving issues swiftly. - Users love the **quick call management** of JustCall, appreciating its seamless integration and user-friendly interface. **Cons:** - Users experience **call issues** with JustCall, including lag, difficult transfers, and missing call beginnings. - Users face a significant **call functionality challenge** with frequent issues like poor quality and complicated outcomes entry. - Users experience **connection issues** with JustCall, leading to call drops and interruptions during important conversations. - Users note the **missing features** in JustCall, including limited texting options, lack of customization, and connectivity issues. - Users often face **poor call quality** , particularly during travel, leading to interruptions and call drops. #### What Are Recent G2 Reviews of JustCall? **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- **"[Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights](https://www.g2.com/survey_responses/justcall-review-12953018)"** **Rating:** 5.0/5.0 stars *— Richard L.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) --- ## What Is Outbound Call Tracking Software? [Sales Acceleration Software](https://www.g2.com/categories/sales-acceleration) ## What Software Categories Are Similar to Outbound Call Tracking Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Email Tracking Software](https://www.g2.com/categories/email-tracking) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) --- ## How Do You Choose the Right Outbound Call Tracking Software? ### What You Should Know About Outbound Call Tracking Software ### What is Outbound Call Tracking Software? Outbound call tracking software provides sales teams with a unified platform to place outbound calls and manage leads. Outbound call tracking software allows users to place calls directly from their desktop rather than using a mobile phone which allows them to spend less time dialing and more time focusing on selling. Many outbound call tracking software also offers tools for call recording, call analytics, and provides a full call transcription so users are enabled to easily identify important parts of a conversation. Key Benefits of Outbound Call Tracking Software - Provides a seamless platform to call and keep track of leads - Offers call analytics to users so they are able to identify key selling points in a conversation - Saves time by eliminating the need to manually input contact information - Helps remind sales teams to follow up on leads that are lingering in the call log ### Why Use Outbound Call Tracking Software? Outbound call tracking software is used as a way to minimize many of the manual tasks that are generally associated with calling and keeping track of leads. When a call is made with outbound call tracking software, the contact information is stored and the call is automatically logged with both the date and time of the call. In addition, outbound call tracking software provides analytics and call transcriptions that prove to be extremely useful for salespeople to go back and reference at a later time after a call is completed. While it may be very difficult to keep notes while users are having an active conversation with their lead, call transcriptions automatically record and transcribe an entire conversation. This allows users to go over the entire conversation and identify key information. **Sales coaching —** A major benefit of using outbound call tracking software is the ability to record outbound calls. Recording outbound calls allows users to review and assess whether or not certain tactics are working or if they need to switch up their call strategy. Honing in on which call tactics are the most effective help sales teams have more call recipients being receptive and willing to listen to sales calls. **Lead tracking —** When users reach out to a lead with outbound call tracking software, the software automatically marks that the lead has been reached out to. This provides the user with a visual reminder of whether or not they reached out to a lead. Outbound call tracking software also marks the number of times a lead was contacted which indicates if a lead is particularly unresponsive and not worth a sales representative’s time. ### Who Uses Outbound Call Tracking Software? Outbound call tracking software is most often used by various job functions that need to manage leads and engage with customers on a daily basis. **Sales teams —** Perhaps the most common use case for outbound call tracking software are the enterprise sales teams. Enterprise sales teams are constantly tracking down leads, and searching for key points in a conversation that may help contribute to a final sale. As such, they are able to leverage the many benefits of the call transcription and lead tracking features in outbound call tracking software. **Call centers —** Employees in the field of telemarketing and other outbound call centers utilize many of the quick dialing systems that are found in an outbound call tracking software. Outbound call tracking software queues up a long list of leads that can continuously make calls immediately when one is finished. This way users do not have to waste time dialing and are enabled to spend more of their time speaking to clients, customers, and other prospects. ### Outbound Call Tracking Software Features Outbound call tracking software has a variety of features to record, transcribe, and analyze calls. These features allow users to focus on prospecting leads as well as take care of current customers. **Tracking numbers —** Some outbound call tracking software provides users with tracking numbers that can be used with area codes from anywhere in the world. For example, if a midwest sales representative is reaching out to a lead on the east coast, then the call will appear to the receiver denoting that the sales representative is local and with an east coast zip code. This provides a higher success rate with calls being received as people will feel more comfortable answering a phone call from someone in the same area code. **Outbound call reports —** Outbound call tracking software provides users with reports that allow them to track the overall rate of response from outbound calls. This feature can help users track their performance. **Peak hours —** Peak hours features of outbound call tracking software use analytics to determine what the peak hours are to place outbound calls. This feature drills analytics down to different time zones and will alert the user which peak hours are for each lead. Understanding what times are the most effective for outbound calling will result in higher answer rates. **Call recording —** Call recording features allow users to analyze past conversations with leads and prospects. This helps users identify any common pain points and improve overall call strategy. **Call notifications —** Call notification features provide users with various notifications regarding missed and upcoming calls. If a user missed a call and never reached back out to a lead, then the software will remind and notify the user. Similarly, if a user has an upcoming call scheduled, then the software will notify the user ahead of time to prepare for the call. **Call logging —** Call logging features automatically logs the date, time, duration, and outcome of a call. This helps users identify how long it has been since they have connected with the prospect, and whether or not the prospect answered or stayed on the phone for a long time. Automatic call logging means users do not have to remember to log the call as well which saves them from tedious manual work. Other Features of Outbound Call Tracking Software: [Automated Emails Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/automated-emails), [Click-to-Call Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/click-to-call), [Daily Summary Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/daily-summary), [Sorts Prospects Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/sorts-prospects) ### Potential Issues with Outbound Call Tracking Software **Excessive contact information —** Often, businesses already have a contact information software in place such as a customer relationship management (CRM) software. When businesses install a CRM alongside an outbound call tracking software, it may often lead to mismatched contact information where one software lists a different contact number than the other. This can lead to confusion and eventually require the user to hunt down the correct information, hence wasting time. **Lack of customer trust —** Outbound call tracking software has the capability of making calls with an area code that appears close to the customer who is receiving the call. When the customer discovers that the call is not actually being made from the same area, it may deter them from continuing a conversation. ### Software and Services Related to Outbound Call Tracking Software Outbound call tracking software can be integrated with a variety of software that helps users manage all information pertaining to leads. Having a central location to manage lead contact information, as well as relevant notes on the customer account provides a more efficient and effective strategy for managing customer information. **Customer relationship management (CRM) software —** One of the most tedious tasks for sales representatives is manually inputting calls into a [CRM software](https://www.g2.com/categories/crm). When users integrate a CRM with outbound call tracking software, the call tracking software automatically records the date, time, and place of the call so users are able to spend their time on other tasks. Additionally, CRM is usually a business’s central location for storing customer data. With customer data easily available, users can make more informed calls and quickly fetch contact information. **A/B testing software —** Another popular integration for outbound call tracking software is [A/B testing software](https://www.g2.com/categories/a-b-testing). A/B testing software allows teams to test and measure the success of various conversation types with callers. By testing a few conversation tactics and styles, callers can hone in on which sales tactics are working and which are not. --- ## What Are the Most Common Questions About Outbound Call Tracking Software? *AI-generated · Last updated: April 27, 2026* ### Which outbound call tracking tool is the top choice for startups? According to verified users, these products are frequently praised for outbound calling ease and core tracking workflows. - [Nooks](https://www.g2.com/products/nooks/reviews) -- Reviewers describe it as easy to set up and useful for high-volume cold calling, parallel dialing, call tracking, and coaching workflows. - [Orum](https://www.g2.com/products/orum/reviews) -- Users repeatedly mention faster dialing, better connect workflows, call analytics, and easier prospecting for outbound-heavy teams. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Reviewers highlight stable calling, CRM integration, call logging, analytics, and support for international outbound calling. ### What is the best option for tracking outbound calls? According to verified users, several products stand out for outbound call logging, analytics, and workflow visibility. - [Nooks](https://www.g2.com/products/nooks/reviews) -- Users often mention outbound call tracking, reporting, call transcripts, and dashboards that help teams review activity and coaching opportunities. - [Orum](https://www.g2.com/products/orum/reviews) -- Reviewers frequently cite call analytics, call history, AI summaries, and reporting that help track connect rates, conversations, and meetings. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Users describe strong call logging, recordings, analytics, and CRM syncing that keep outbound activity organized in one place. ### Best software for monitoring outbound calls in our call center? According to verified users, monitoring-focused options on G2 often combine recordings, reporting, and team visibility. - [TeleCMI](https://www.g2.com/products/telecmi/reviews) -- Reviewers mention dashboards, call logs, monitoring, and call barging or whispering features that help oversee agent activity. - [CTM (formerly CallTrackingMetrics)](https://www.g2.com/products/ctm-formerly-calltrackingmetrics/reviews) -- Users highlight call tracking, recordings, analytics, and centralized reporting for reviewing inbound and outbound activity. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Reviewers say its analytics, recordings, call history, and team performance tracking are useful for managing outbound teams. ### What should teams look for in outbound call tracking software? G2 reviewers consistently point to a few buying priorities. Teams value fast dialing, reliable call quality, and automatic logging so reps spend less time on manual admin. Integrations with CRM tools such as HubSpot, Salesforce, Outreach, or other sales systems are frequently mentioned because they keep call notes, recordings, and follow-up activity in one place. Reviewers also repeatedly highlight reporting, transcripts, AI summaries, and visibility into connect rates or team performance as useful for coaching and process improvement. Common frustrations in reviews include lag, syncing issues, inaccurate number data, and numbers being marked as spam, so buyers often care about reliability as much as feature depth. ### How do G2 reviewers say outbound call tracking tools improve team productivity? Across recent reviews, the biggest productivity theme is reduced manual work. Users repeatedly say auto dialing, parallel dialing, automatic call logging, AI summaries, and CRM sync help them spend more time in live conversations instead of copying notes, updating records, or dialing one contact at a time. Many reviewers also describe faster follow-up because calls, texts, transcripts, and account context are easier to find in one system. For managers, reporting and call recordings are common productivity benefits because they simplify coaching, monitor activity, and make it easier to review conversations without chasing down information across separate tools.