Best Outbound Call Tracking Software for Small Business

How Many Outbound Call Tracking Software Products Does G2 Track?

Total Products under this Category: 293

Category Stats (Nov 2026)

  • Average Rating: 4.52/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Artisan (+2.76%) - Among all products in this category, Artisan recorded the largest rating increase compared to last month

Last updated: November 04, 2026

How Does G2 Rank Outbound Call Tracking Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 164,400+ Authentic Reviews
  • 293+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Outbound Call Tracking Software

G2 Grid® for Outbound Call Tracking Software plotting products by satisfaction and market presence

Highlighted products: HubSpot Sales Hub, CloudTalk, Quo, Close, Nooks, Aircall, lemlist, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/outbound-call-tracking/grids.json?focus%5B%5D=hubspot-sales-hub&focus%5B%5D=cloudtalk&focus%5B%5D=quo-quo&focus%5B%5D=close&focus%5B%5D=nooks&focus%5B%5D=aircall&focus%5B%5D=lemlist&focus%5B%5D=ringover&segment=small-business)

HubSpot Sales Hub

Sales Hub combines sales engagement tools, AI-powered productivity features, and workflow automation into a unified platform designed to help growing teams close deals faster. Core Value Proposition: Sales Hub addresses common sales challenges: inefficient manual processes that slow deal velocity, fragmented customer information creating incomplete context, and complex software requiring extensive training and ongoing administration. Built on the HubSpot Smart CRM, Sales Hub connects customer data and sales tools in a single unified system. Key Capabilities Sales Engagement Tools: Sales Hub provides email tracking, meeting scheduling, document sharing, and communication templates that streamline prospect interactions and eliminate administrative friction in the sales process. AI-Powered Productivity: The platform includes AI features that automate repetitive tasks, suggest next actions based on deal context, and surface relevant customer insights, helping representatives focus on selling rather than administrative work. Unified Customer View: Because all customer data, communication history, and deal information exists within the Smart CRM, sales representatives see complete context without toggling between systems. This includes visibility into marketing interactions, service tickets, and prior sales conversations. Workflow Automation: Sales Hub automates routine sales processes, ensuring consistent execution without manual coordination. Sales Hub vs. Alternatives: Unlike legacy CRM systems functioning primarily as databases requiring extensive customization, Sales Hub includes engagement tools, automation, and AI capabilities as native features rather than add-ons requiring integration. This eliminates the complexity of purchasing separate tools for email tracking, meeting scheduling, document management, and sales analytics. Sales Hub's intuitive interface reduces training time for new team members compared to traditional sales platforms requiring extensive technical knowledge. Teams benefit from fast onboarding, seamless alignment through shared data visibility, and flexible scaling. Who Should Use Sales Hub Sales Hub serves growing sales teams needing to increase productivity without adding headcount, sales representatives requiring complete customer context during buyer conversations, and sales leaders seeking pipeline visibility through unified reporting. The platform scales from small sales teams to enterprise organizations. Outcome Sales Hub helps teams sell smarter, not harder, enabling reps to get richer context and better insights at every step of the buyer journey.

Average Rating: 4.4/5.0

Total Reviews: 13,768

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How Do G2 Users Rate HubSpot Sales Hub?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Personalization: 8.7/10 (Category avg: 8.8/10)
  • Record Prospect Data: 8.6/10 (Category avg: 8.8/10)
  • Information Locater: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind HubSpot Sales Hub?

  • Seller: HubSpot
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • LinkedIn® Page: www.linkedin.com
    17,628 employees on LinkedIn®
  • Ownership: NYSE:HUBS

Who Uses This Product?

  • Who Uses This: Account Executive, Business Development Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Small, 35% Medium

What Do G2 Reviewers Say About HubSpot Sales Hub?

AI-generated summary from verified user reviews

Pros
  • Users find the interface intuitive and easy to navigate, helping them learn and manage daily sales work with ease.
  • Users value the time savings and reduced manual work, freeing them to focus on customer relationships and closing deals.
  • Users value the seamless integrations with HubSpot and other business tools, which help connect their workflows and keep information synchronized.
  • Users find setup straightforward and easy, helping teams get started quickly.
  • Users like the structure and organization that help teams manage sales workflows consistently and keep the process clear and connected.
Cons
  • Users find the pricing high, with costs rising as teams add users or advanced features.
  • Users find advanced features like automation, reporting, and customization restricted to higher-priced plans, with upgrades sometimes feeling costly.
  • Users find reporting limited and rigid, custom reports difficult to build, and some metrics or results inconsistent.
  • Users find the interface cluttered and unintuitive, making features and information difficult to locate and navigation confusing.
  • Users find customization restrictive and often complex, especially when tailoring records, properties, and views to specific business needs.

What Are Recent G2 Reviews of HubSpot Sales Hub?

What Are G2 Users Discussing About HubSpot Sales Hub?

CloudTalk

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0

Average Rating: 4.4/5.0

Total Reviews: 1,917

How Do G2 Users Rate CloudTalk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • Personalization: 8.1/10 (Category avg: 8.8/10)
  • Record Prospect Data: 8.2/10 (Category avg: 8.8/10)
  • Information Locater: 8.0/10 (Category avg: 8.7/10)

Who Is the Company Behind CloudTalk?

  • Seller: CloudTalk
  • Company Website:
  • Year Founded: 2016
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    228 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 65% Small, 31% Medium

What Do G2 Reviewers Say About CloudTalk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of CloudTalk, enjoying its user-friendly interface and reliable performance.
  • Users praise the reliability of CloudTalk, noting its consistent performance and smooth operation without connectivity issues.
  • Users appreciate the intuitive design of CloudTalk, enjoying its user-friendly interface and smooth functionality.
  • Users appreciate the user-friendly interface of CloudTalk, highlighting its ease of use and reliable performance.
  • Users praise CloudTalk's intuitive calling features, highlighting ease of use and efficient call management for businesses.
Cons
  • Users often face call issues, such as registering calls properly and complexities in setting up calling campaigns.
  • Users experience occasional connection issues with CloudTalk, leading to delays in call connectivity at times.
  • Users find the call management cumbersome, requiring multiple clicks and lacks integration with their CRM for seamless use.
  • Users find the missing features in CloudTalk, such as text messaging and CRM integration, quite limiting.
  • Users face poor connectivity issues with CloudTalk, impacting their overall experience despite helpful customer support.

What Are Recent G2 Reviews of CloudTalk?

What Are G2 Users Discussing About CloudTalk?

Quo

Trusted by 90,000+ businesses, Quo (formerly OpenPhone) brings your team’s calls, texts, and contacts into one AI-powered workspace — helping you respond instantly and win more customers. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast. Built-in AI answers calls 24/7, flexible call flows route customers instantly, and custom contact properties ensure you're there when your customer needs you, while never missing a detail. Scale effortlessly as you grow. From your first customer to your thousandth, Quo adapts with you. No complex setup, no additional training, no growing pains. With Quo, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch.

Average Rating: 4.7/5.0

Total Reviews: 3,407

How Do G2 Users Rate Quo?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
  • Personalization: 9.1/10 (Category avg: 8.8/10)
  • Record Prospect Data: 8.7/10 (Category avg: 8.8/10)
  • Information Locater: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Quo?

  • Seller: Quo
  • Company Website:
  • Year Founded: 2018
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    46 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Real Estate, Construction
  • Company Size: 92% Small, 7% Medium

What Do G2 Reviewers Say About Quo?

AI-generated summary from verified user reviews

Pros
  • Users find Quo to be extremely easy to use, making setup and operation a breeze for new businesses.
  • Users appreciate the excellent customer support from Quo, enhancing their collaboration and overall experience significantly.
  • Users appreciate the call recording feature of Quo, enabling easy review of conversations and summaries.
  • Users appreciate the reliable and easy-to-use system of Quo, emphasizing its clarity and effective features for businesses.
  • Users find the easy setup of Quo intuitive, enhancing communication and customer service with minimal effort.
Cons
  • Users experience frequent connection issues with Quo, including dropped calls and app glitches during lengthy conversations.
  • Users experience frustrating call disconnections during lengthy calls, often due to network issues and glitches in the app.
  • Users express frustration over missing features like custom call queues and workspace number sharing limitations.
  • Users experience performance issues with Quo, including glitches, call drops, and slow feature responsiveness during long calls.
  • Users experience occasional delays and outages, which can impact the overall usability of the app.

What Are Recent G2 Reviews of Quo?

What Are G2 Users Discussing About Quo?

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Close

Close is the AI CRM built for businesses that grow through conversations. It brings powerful sales dialing, email, SMS, pipeline management, automation, and AI agents together in one platform. Connect with more prospects, win more deals, and scale without the complexity of traditional CRMs. Reach more prospects. Have more conversations. A powerful sales dialer is built right into your CRM. Power and Predictive Dialers help reps make more calls in less time, while Local Presence and Branded Calling help improve connection rates. With email, SMS, and outreach sequences in the same platform, your team can engage leads, follow up consistently, and manage opportunities without juggling tools. Make every conversation count. Call recording, transcription, AI Notetaker, and automatic summaries capture important details so reps can focus on selling. AI-assisted email drafting, SMS follow-ups, and automatic CRM updates help turn conversations into action. Sales Playbooks, workflow automation, lead routing, Smart Views, and reporting help teams standardize what works, automate follow-through, and manage more opportunities as they grow. Chloe helps you. AI agents work for you. Chloe is your built-in AI assistant. Ask her about a lead, your pipeline, or a recent conversation. She can find answers, update records, build reports, and help you create AI agents. Give those agents a job on your sales team. They can call and qualify prospects, book meetings, follow up with leads, coach reps, and prepare daily briefings. Because they work inside Close, they can use your customer history, conversations, and workflows to take action. Built to grow with your business. From founder-led startups to established sales organizations, Close supports businesses where conversations drive revenue. That includes software, financial and professional services, insurance, home services, coaching, education, and more. Get started quickly, then scale with sophisticated dialing, automation, AI agents, reporting, and customizable workflows. An open API, MCP, and integrations let you connect existing tools, build custom sales processes, and work with AI platforms like ChatGPT and Claude. For 13 years, we've focused on helping businesses turn more conversations into customers. Today, more than 11,500 businesses use Close to sell and grow. Close. Built for selling. Made for scaling.

Average Rating: 4.7/5.0

Total Reviews: 2,135

G2 Deal: 20% off for new Close customers

Close is the sales engagement CRM designed to help SMBs turn more leads into revenue. G2 users receive a 20%, one-time discount off first billing cycle for new Close customers. Offer expires December 31, 2026.

Offer expires: 31 December 2026

View this exclusive G2 deal

How Do G2 Users Rate Close?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Personalization: 8.8/10 (Category avg: 8.8/10)
  • Record Prospect Data: 9.0/10 (Category avg: 8.8/10)
  • Information Locater: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Close?

  • Seller: Close
  • Company Website:
  • Year Founded: 2013
  • HQ Location: 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States
  • LinkedIn® Page: www.linkedin.com
    214 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 77% Small, 19% Medium

What Do G2 Reviewers Say About Close?

AI-generated summary from verified user reviews

Pros
  • Users find Close to be extremely user-friendly, enabling quick access to essential features for efficient business management.
  • Users find Close to be incredibly helpful, especially with its intuitive design and fast customer support.
  • Users love the simplicity and user-friendliness of Close, making customer management and prospect tracking effortless.
  • Users appreciate the enhanced communication management features of Close, streamlining client interactions effectively and efficiently.
  • Users love the intuitive design of Close, finding it user-friendly and efficient for their needs.
Cons
  • Users note the missing features in Close, like mobile app limitations and no WhatsApp integration, affecting usability.
  • Users experience call issues, including unexpected charges and recording failures, which can hinder effective usage.
  • Users find the limited features of Close restrictive, particularly for B2C needs and advanced functionalities.
  • Users find the learning curve steep, with challenges in merging leads and managing custom reports effectively.
  • Users find the limited customization of Close frustrating, particularly for tailored reports and advanced dashboards.

What Are Recent G2 Reviews of Close?

What Are G2 Users Discussing About Close?

Nooks

Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching.

Average Rating: 4.8/5.0

Total Reviews: 1,718

How Do G2 Users Rate Nooks?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Personalization: 9.1/10 (Category avg: 8.8/10)
  • Record Prospect Data: 9.1/10 (Category avg: 8.8/10)
  • Information Locater: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Nooks?

  • Seller: Nooks
  • Company Website:
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    425 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: SDR, Business Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 51% Medium, 26% Small

What Do G2 Reviewers Say About Nooks?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the time-saving features of Nooks, enhancing call activity and team collaboration significantly.
  • Users value the ease of use of Nooks, enabling quick access to essential prospect information and team collaboration.
  • Users value the efficiency of Nooks, enabling seamless dialing and effective pipeline management with ease of use.
  • Users praise the helpful support team and the ease of use of Nooks' features and interface.
  • Users highlight effective lead generation with Nooks, significantly improving call activity and team momentum.
Cons
  • Users experience call issues, such as choppy connections and missing contact details, leading to frustration during use.
  • Users experience dialer issues where not all phone numbers show up, impacting their calling efficiency.
  • Users express frustration over missing features like note integration and insufficient sync with other tools in Nooks.
  • Users report dialer limitations with incomplete number population and reduced pickup rates, affecting their calling experience.
  • Users often experience connection issues, including dropped calls and delays in call connections, affecting communication quality.

What Are Recent G2 Reviews of Nooks?

Aircall

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.

Average Rating: 4.4/5.0

Total Reviews: 1,652

How Do G2 Users Rate Aircall?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)
  • Personalization: 8.9/10 (Category avg: 8.8/10)
  • Record Prospect Data: 8.9/10 (Category avg: 8.8/10)
  • Information Locater: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Aircall?

  • Seller: Aircall
  • Company Website:
  • Year Founded: 2014
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    872 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Development Representative, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 53% Small, 40% Medium

What Do G2 Reviewers Say About Aircall?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Aircall, finding it user-friendly and seamlessly integrated into their workflow.
  • Users value the easy integration of Aircall, streamlining workflows and enhancing efficiency across multiple tools.
  • Users commend the intuitive dashboard and comprehensive analytics of Aircall, enhancing customer support and agent performance assessment.
  • Users find the call recording feature invaluable for maintaining accurate documentation and improving report quality.
  • Users praise Aircall's reliability, noting seamless performance and few server issues across various devices.
Cons
  • Users report connection issues with Aircall, including occasional delays and jumpy network, disrupting communication flow.
  • Users report call issues with Aircall, including occasional delays and weird sound quality during conversations.
  • Users face missing features with Aircall, including inadequate tracking and integration issues that hinder productivity.
  • Users report dialer issues with difficulty in setup and uneven call distribution, impacting their experience negatively.
  • Users report slow loading times with Aircall that disrupts communication flow and affects usability during calls.

What Are Recent G2 Reviews of Aircall?

What Are G2 Users Discussing About Aircall?

Ringover

Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency.

Average Rating: 4.6/5.0

Total Reviews: 471

How Do G2 Users Rate Ringover?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Personalization: 8.8/10 (Category avg: 8.8/10)
  • Record Prospect Data: 8.8/10 (Category avg: 8.8/10)
  • Information Locater: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Ringover?

  • Seller: Ringover
  • Year Founded: 2018
  • HQ Location: Montrouge
  • LinkedIn® Page: www.linkedin.com
    288 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Staffing and Recruiting, Computer Software
  • Company Size: 76% Small, 20% Medium

What Do G2 Reviewers Say About Ringover?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use, appreciating quick access to local numbers and responsive customer support.
  • Users appreciate the fast and effective customer support, ensuring quick resolutions for any inquiries or issues.
  • Users value the reliable service of Ringover, appreciating its consistent performance and high-quality support.
  • Users highlight the efficiency and reliability of Ringover, praising its intuitive features and excellent customer support.
  • Users find Ringover intuitive, with a clean interface and easy navigation that simplifies workflows and enhances call management.
Cons
  • Users feel that the licensing costs are too high, with additional fees for features adding to dissatisfaction.
  • Users find the high cost of Ringover, including additional SMS fees, to be a significant drawback.
  • Users experience glitches and bugs in the app, leading to frustration and impacts on functionality.
  • Users find the missing features in Ringover frustrating, such as lack of SMS in the monthly plan.
  • Users face mobile app issues like SMS sync problems and limited features, impacting their overall experience.

What Are Recent G2 Reviews of Ringover?

What Are G2 Users Discussing About Ringover?

lemlist

lemlist is the only platform you need to make outbound work. Sales teams know who to target and why now, find verified contacts, and engage prospects on email, LinkedIn, calls, WhatsApp, and SMS, from lemlist, their CRM, or their AI assistant. With lemlist, you can: - Find leads that match your ICP in a 650M+ database and enrich them with verified emails and phone numbers from top data providers - Spot when prospects are ready to buy with intent signal agents that track buying signals and suggest the right sequence and message for each trigger - Turn scattered lead data into usable context with data enrichment agents that pull insights from LinkedIn, websites, your CRM, and Claap sales recordings - Build full campaigns by chatting with lemAgent, which finds your leads, builds the sequence, and writes every message, with nothing launching until you approve it - Run automated multichannel sequences and manage every reply from one unified inbox - Keep emails out of spam across all your mailboxes and domains with the Deliverability Hub, including lemwarm - Work from Salesforce, HubSpot, or Attio, run lemlist from your AI assistant via MCP, or plug into 500+ integrations Most tools cover one part of outbound. lemlist covers the whole workflow, from finding a prospect to booking the meeting, and keeps a human in control at every step. Sales reps, sales leaders, RevOps, and founders at 20,000+ teams use lemlist to cut manual work and spend more of their time selling.

Average Rating: 4.6/5.0

Total Reviews: 2,619

How Do G2 Users Rate lemlist?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Personalization: 8.6/10 (Category avg: 8.8/10)
  • Record Prospect Data: 8.3/10 (Category avg: 8.8/10)
  • Information Locater: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind lemlist?

  • Seller: lemlist
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Paris, Île-de-France, France
  • LinkedIn® Page: www.linkedin.com
    273 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 61% Small, 7% Medium

What Do G2 Reviewers Say About lemlist?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Lemlist, enabling quick mastery and efficient outreach for all skill levels.
  • Users love Lemlist for its efficiency, ease of use, and outstanding personalization features that enhance outreach success.
  • Users find lemlist extremely helpful for selecting leads and sending emails efficiently with reliable support.
  • Users value the automation capabilities of lemlist, enabling efficient multi-channel outreach with ease and effectiveness.
  • Users value the seamless LinkedIn integration in lemlist, enabling comprehensive outreach across multiple channels effortlessly.
Cons
  • Users are frustrated by the missing features, including lack of CSV export and limited tracking functionalities.
  • Users find the cost to be high for Lemlist, facing quick depletion of credits and upsell pressures.
  • Users find the learning curve steep, as it takes time to familiarize themselves with Lemlist's features and functionalities.
  • Users find the interface complex when managing multiple campaigns, noting a steep learning curve and limited reporting options.
  • Users experience inconsistent email deliverability and issues with tracking functionality, impacting overall effectiveness.

What Are Recent G2 Reviews of lemlist?

What Are G2 Users Discussing About lemlist?

Genesys Cloud CX

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

Average Rating: 4.4/5.0

Total Reviews: 1,492

How Do G2 Users Rate Genesys Cloud CX?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Personalization: 8.6/10 (Category avg: 8.8/10)
  • Record Prospect Data: 8.4/10 (Category avg: 8.8/10)
  • Information Locater: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Genesys Cloud CX?

  • Seller: Genesys
  • Company Website:
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • LinkedIn® Page: www.linkedin.com
    8,740 employees on LinkedIn®
  • Phone: +1 650 466 - 1100

Who Uses This Product?

  • Who Uses This: Case Advocate, Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 45% Medium, 41% Large

What Do G2 Reviewers Say About Genesys Cloud CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Genesys Cloud CX, benefiting from simple setup and effective management of interactions.
  • Users appreciate the robust omnichannel capabilities of Genesys Cloud CX, which enhance customer interaction management and agent efficiency.
  • Users appreciate the reliability of Genesys Cloud CX, enjoying its efficiency in managing customer interactions effectively.
  • Users commend the efficiency of Genesys Cloud CX, enhancing agent productivity with streamlined workflows and automation.
  • Users value the intuitive interface of Genesys Cloud CX, enhancing day-to-day operations and agent efficiency seamlessly.
Cons
  • Users express frustration over limited features, hindering their operational efficiency and impacting essential tasks.
  • Users find the absence of essential features like Shared Line Appearance and sorting options frustrating and limiting.
  • Users find the admin complexity of Genesys Cloud CX challenging, which can hinder user experience and setup efficiency.
  • Users find the inadequate reporting in Genesys Cloud CX limits insights and complicates data analysis.
  • Users find the steep learning curve for Genesys Cloud CX's features can lead to frustrating experiences, especially for newcomers.

What Are Recent G2 Reviews of Genesys Cloud CX?

What Are G2 Users Discussing About Genesys Cloud CX?

Bigin by Zoho CRM

Bigin by Zoho CRM is a simplified, AI-ready customer relationship management (CRM) software designed specifically for small businesses, startups, and customer-facing teams. Trusted by 50,000+ businesses across 150+ countries, Bigin helps small businesses unify all customer-facing operations — marketing, sales, onboarding, delivery, and support and helps manage customer relationships effectively.

Average Rating: 4.6/5.0

Total Reviews: 873

How Do G2 Users Rate Bigin by Zoho CRM?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Personalization: 8.2/10 (Category avg: 8.8/10)
  • Record Prospect Data: 8.1/10 (Category avg: 8.8/10)
  • Information Locater: 7.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Bigin by Zoho CRM?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 90% Small, 9% Medium

What Do G2 Reviewers Say About Bigin by Zoho CRM?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Bigin by Zoho CRM, finding its interface simple and clear for beginners.
  • Users love the simple and clean interface of Bigin by Zoho CRM, making it easy to set up and use.
  • Users appreciate the intuitive interface of Bigin by Zoho CRM, making it easy to manage leads effectively.
  • Users appreciate the simplicity of Bigin by Zoho CRM, finding the clean interface and easy setup ideal for small businesses.
  • Users value the comprehensive integrations and affordability of Bigin by Zoho CRM, simplifying their sales processes.
Cons
  • Users note the missing features in Bigin, including a dedicated "Leads" module and advanced email sequences.
  • Users find the limited features of Bigin restrict their ability to manage complex workflows and campaigns effectively.
  • Users find Bigin's limited customization restrictive, making it hard to adapt to unique workflows or complex needs.
  • Users face integration issues with Bigin, requiring multiple steps for marketing campaigns and complex field mapping.
  • Users find limited integrations, particularly with MS365, restricting their overall functionality and connectivity with other apps.

What Are Recent G2 Reviews of Bigin by Zoho CRM?

What Are G2 Users Discussing About Bigin by Zoho CRM?

GTM Workspace - Powered by ZoomInfo

Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals.

Average Rating: 4.5/5.0

Total Reviews: 8,990

How Do G2 Users Rate GTM Workspace - Powered by ZoomInfo?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Personalization: 8.6/10 (Category avg: 8.8/10)
  • Record Prospect Data: 8.8/10 (Category avg: 8.8/10)
  • Information Locater: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind GTM Workspace - Powered by ZoomInfo?

  • Seller: ZoomInfo
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Vancouver, WA
  • LinkedIn® Page: www.linkedin.com
    9,779 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Sales Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 26% Small

What Do G2 Reviewers Say About GTM Workspace - Powered by ZoomInfo?

AI-generated summary from verified user reviews

Pros
  • Users value accurate business data for finding reliable prospect information.
  • Users find it intuitive and easy to navigate, with accessible tools that are easy to use without specialized expertise.
  • Users save time on prospect research by quickly locating contact information and speeding up prospecting tasks.
  • Users appreciate the easy setup and smooth implementation, which help them get started quickly.
  • Users like how easily they can find relevant decision-makers and contact details, helping them reach the right prospects quickly.
Cons
  • Users find contact and company information outdated, with updates not arriving frequently enough.
  • Users find the pricing high, especially for small teams and businesses, with costs sometimes outweighing the value.
  • Users say contact details are often inaccurate or outdated, especially email addresses and phone numbers.
  • Users find the interface overwhelming and cluttered, with dense features and information making navigation difficult.
  • Users find search filters difficult to use and too limited to reliably narrow results to relevant records.

What Are Recent G2 Reviews of GTM Workspace - Powered by ZoomInfo?

What Are G2 Users Discussing About GTM Workspace - Powered by ZoomInfo?

Orum

Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, from fast-growing startups to global enterprises, including IBM, Samsung, Epicor, SentinelOne, Ramp, and Crunchbase. As the pioneer of AI dialing technology, Orum was built for high-volume outbound teams that rely on live conversations to drive revenue. By combining intelligent dialing automation, real-time collaboration, and native AI coaching, Orum helps reps focus on what matters most, having more meaningful conversations with the right prospects. At the core of the platform is Orum’s AI Dialer, powered by insights from the largest calling dataset on the market with over one billion real sales calls. It eliminates manual dialing, instantly detects real humans, enabling reps to get into 5x more live conversations. Orum also includes a full AI Coaching Suite with AI Call Scorecards, personalized Coaching Portals, and AI Roleplay, helping teams ramp 50% faster with targeted insights and 24/7 simulated practice. Alongside this, the Virtual Salesfloor brings reps together to collaborate, listen to live calls, and learn in real time, rebuilding the shared energy and accountability of a true salesfloor culture.

Average Rating: 4.6/5.0

Total Reviews: 1,103

How Do G2 Users Rate Orum?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
  • Personalization: 8.8/10 (Category avg: 8.8/10)
  • Record Prospect Data: 9.0/10 (Category avg: 8.8/10)
  • Information Locater: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Orum?

  • Seller: Orum
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Austin, Texas
  • LinkedIn® Page: www.linkedin.com
    178 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Development Representative, SDR
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 23% Small

What Do G2 Reviewers Say About Orum?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Orum, appreciating the simple setup and efficient cold-calling features.
  • Users find Orum to be highly efficient for cold calling, enhancing productivity with quick connections and valuable prospect insights.
  • Users value the time-saving features of Orum, significantly enhancing their cold-calling efficiency and productivity.
  • Users praise Orum's fast dialing speed and seamless integration, significantly boosting productivity and call efficiency.
  • Users praise Orum's fast cold calling capabilities, allowing for efficient outreach and enhanced productivity in their calling efforts.
Cons
  • Users experience call issues with slow connections and limited voicemail functionality, impacting overall effectiveness.
  • Users express a need for improved voicemail features and reporting capabilities in Orum to enhance functionality.
  • Users experience connection issues with Orum, facing slow dials and flagged caller IDs impacting customer reach.
  • Users face integration issues with Orum, particularly with Salesforce and Gong, leading to time-consuming challenges.
  • Users face dialer limitations with slow connections, poor layout, and lack of past call information integration.

What Are Recent G2 Reviews of Orum?

What Are G2 Users Discussing About Orum?

KrispCall

KrispCall is an AI-powered business phone and contact center platform for sales and support teams. Businesses can get local, mobile and toll-free numbers across 100+ countries, manage calls and messaging from one workspace, automate outbound calling, coach agents during live conversations, and sync customer interactions with their CRM. KrispCall combines a Unified Callbox, multi-level IVR, call recording, Power Dialer, Bulk SMS, live call monitoring and coaching, call analytics, and AI-powered transcription and summaries. It integrates with 100+ business tools including Salesforce, HubSpot, Pipedrive, Zoho CRM, Zendesk, Zapier, Make and Slack. Built for startups, growing businesses, BPOs and distributed sales and support teams, KrispCall helps businesses build a local presence, reach more customers and keep every customer conversation organized in one platform. Trusted by 9,000+ businesses worldwide.

Average Rating: 4.5/5.0

Total Reviews: 387

How Do G2 Users Rate KrispCall?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Personalization: 8.4/10 (Category avg: 8.8/10)
  • Record Prospect Data: 8.6/10 (Category avg: 8.8/10)
  • Information Locater: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind KrispCall?

  • Seller: KrispCall
  • Year Founded: 2022
  • HQ Location: Singapore, SG
  • LinkedIn® Page: www.linkedin.com
    121 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 80% Small, 19% Medium

What Do G2 Reviewers Say About KrispCall?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of KrispCall, finding it intuitive and convenient for team communication.
  • Users highlight the responsive and helpful customer support of KrispCall, enhancing their overall experience and satisfaction.
  • Users praise the helpful customer support of KrispCall, noting quick responses and excellent assistance throughout their experience.
  • Users appreciate the reliable call quality of KrispCall, which enhances their communication experience and team efficiency.
  • Users love the excellent call quality of KrispCall, enhancing communication efficiency for modern business needs.
Cons
  • Users feel that KrispCall is expensive and hope for more competitive pricing and better credit opportunities.
  • Users wish for more competitive pricing and better options, feeling the current rates are too high.
  • Users encounter number issues, such as strict registration processes and delays in porting numbers, affecting their experience.
  • Users find the missing advanced analytics features in KrispCall limiting compared to larger competitors, affecting their experience.
  • Users experience a delay with the interface on mobile, impacting call reception and overall app performance.

What Are Recent G2 Reviews of KrispCall?

What Are G2 Users Discussing About KrispCall?

Salesforce Sales Cloud

Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management

Average Rating: 4.4/5.0

Total Reviews: 26,314

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View this exclusive G2 deal

How Do G2 Users Rate Salesforce Sales Cloud?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.2/10)
  • Personalization: 8.8/10 (Category avg: 8.8/10)
  • Record Prospect Data: 8.7/10 (Category avg: 8.8/10)
  • Information Locater: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Salesforce Sales Cloud?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®
  • Ownership: NYSE:CRM

Who Uses This Product?

  • Who Uses This: Account Executive, Account Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 34% Large

What Do G2 Reviewers Say About Salesforce Sales Cloud?

AI-generated summary from verified user reviews

Pros
  • Users find it intuitive and easy to navigate, helping sales teams handle daily tasks with less effort.
  • Users value time savings and efficiency, reducing repetitive work and freeing sales teams to focus on selling and customers.
  • Users value the flexible customization that lets them tailor workflows, fields, and sales processes to fit their business needs.
  • Users value the smooth integrations with Salesforce products, third-party apps, and business systems, connecting tools and data across platforms.
  • Users value its broad, ready-to-use CRM features, which cover essential sales needs and support business operations.
Cons
  • Users find the pricing high, with licensing, add-ons, and scaling increasing costs, especially for smaller teams.
  • Users find the learning curve steep, especially for new and less-technical users.
  • Users find the interface cluttered, clunky, and often unintuitive to navigate.
  • Users say initial setup and implementation can be complex and time-consuming, sometimes requiring outside help.
  • Users find the platform complex and overwhelming, especially when learning or configuring workflows.

What Are Recent G2 Reviews of Salesforce Sales Cloud?

What Are G2 Users Discussing About Salesforce Sales Cloud?

Dialaxy

Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence.

Average Rating: 4.4/5.0

Total Reviews: 282

How Do G2 Users Rate Dialaxy?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Personalization: 9.2/10 (Category avg: 8.8/10)
  • Record Prospect Data: 7.8/10 (Category avg: 8.8/10)
  • Information Locater: 6.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Dialaxy?

Who Uses This Product?

  • Who Uses This: Sales Executive, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 66% Small, 33% Medium

What Do G2 Reviewers Say About Dialaxy?

AI-generated summary from verified user reviews

Pros
  • Users find Dialaxy to be super simple to use, making it an excellent choice for beginners and remote teams.
  • Users commend the excellent customer support of Dialaxy, making it a preferred choice for international phone services.
  • Users commend the reliability of Dialaxy, noting its effective performance and excellent customer support for remote team management.
  • Users find Dialaxy super helpful for remote team management, praising its user-friendliness and excellent customer support.
  • Users value the excellent call quality of Dialaxy, appreciating its stability and straightforward functionality.
Cons
  • Users report number issues with Dialaxy, facing challenges in obtaining international phone numbers quickly and efficiently.
  • Users find Dialaxy's limited features frustrating, especially with performance issues during peak hours and device compatibility concerns.
  • Users are frustrated by the limited features, which lead to lags and basic functionality compared to larger systems.
  • Users find the geographical restrictions complicated, especially when trying to obtain phone numbers outside the US and Canada.
  • Users find the complex processes for obtaining international numbers to be cumbersome and frustrating without better documentation.

What Are Recent G2 Reviews of Dialaxy?

Julie Jung
JJ
Researched and written by Julie Jung
Updated