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TeleCMI
290 reviews
- 1 profiles
- 4 categories
Average star rating
4.8
Serving customers since
2016
TeleCMI Reviews
UA
Usha A.
Exceptional Real-Time Monitoring and Support
I use the TeleCMI platform to monitor agents' reports and track calls in real-time. I really like the real-time monitoring and fetching reports. It's great because the supervisor can silently monitor calls, optimize shift plans, and handle agents' reports such as missed calls, idle time, handled calls, and conversion rates. The support team is really helpful and solves our queries in minimal time, which makes the setup process much easier with their patience in explaining their product.
ST
Srishti T.
Stellar Support and Efficient Call Management
I use TeleCMI for connecting and communicating with our customers. It makes our communication easy and helps in analyzing our call reports. I really like their support for any assistance regarding the account at any time. The dashboard and analytical reports are especially helpful as they ease our way of documenting the reports, usually downloading them in CSV format. The initial setup just took 10 minutes to configure, which was really convenient. I would rate them a 10, especially for their support.
DS
Deelip S.
Flawless Call Quality, Smooth Client Communication
I really appreciate the call quality of TeleCMI, which is very good. There's no latency or breakage in the voice during calls, ensuring smooth communication with our clients. It helps our business operations run smoothly, allowing us to make back-to-back calls with good connectivity and a high success rate. Additionally, the initial setup was very easy, as our team handled it efficiently.
About
What is TeleCMI?
TeleCMI is a leading innovative business phone system for global enterprise communications. The smartest cloud contact center and hosted PBX product which was built to manage business communications with effective, easy-to-access and live monitoring features. A new-age communication platform which can be integrated with familiar CRM and helpdesk tools. TeleCMI - An intelligent business conversation platform which delivers high voice quality with low latency. TeleCMI offers virtual number services, SMS services, toll-free number services, international business number solutions, phone call API, PIOPIY - An API-based developer telephony platform, cloud contact center services and hosted PBX solutions.
Details
Year Founded
2016
Website
telecmi.comHunting for software insights?
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