Whale Reviews & Product Details

As a Medical Spa that has expanded from five to nine locations over the past two years, with no intention of slowing down, we've found Whale to be incredibly helpful. We have created 490 Standard Operating Procedures via whale, and the majority of our team uses Whale during every single shift. It allows our employees to quickly access the most important information exactly when they need it. They can simply ask Alice, the AI tool, any question, and she responds with answers drawn from our own documents. We've implemented a variety of software solutions, but Whale has easily been the smoothest and most well-supported rollout I've experienced. While many other platforms claim to offer customer support, it often becomes difficult to get real help once the paperwork is signed and payment is made. In contrast, I have a single point of contact at Whale who consistently provides answers faster than I expect. The platform is extremely user-friendly and has truly been a game changer for our company. Review collected by and hosted on G2.com.

I cannot think of any downsides at this time. Review collected by and hosted on G2.com.

I like that Whale is very user-friendly and super easy to use. It's not complicated at all, which makes uploading and finding things straightforward. The tagging system is fantastic; when I upload something to a library or playbook, I can tag it with keywords, and later on, I just type a keyword to find everything related to it. I also appreciate how the interface makes onboarding simple, with libraries and playbooks clearly laid out. I can create libraries for specific departments and then playbooks and cards within those libraries without any hassle. It doesn't force me to use features I don't need, which is great. Overall, it's just super easy and fits well with the vocabulary and keywords we already use in our company. Review collected by and hosted on G2.com.

When I upload videos in Whale, it does take a little time, which I guess is understandable, but sometimes it says there's an error even though the video successfully uploads. It's kind of confusing, so I think the interface could use some work. Also, when you start to record, there's no signal like a countdown or a voice saying 'recording started,' which would be helpful. Another thing is, when you select a window to record, you can't switch between windows, which is tough if you're using multiple windows. Review collected by and hosted on G2.com.

Whale has proven to be an excellent tool that we've utilized within our business to help our client document and organize their business knowledge. Their integration of AI makes it easy to build playbooks and get baseline best practices in place. We love the UX, it's sleek, easy to navigate and to use. Review collected by and hosted on G2.com.

There is nothing negative to mention. They are a forward-thinking team that values our feedback and consistently works to enhance their product, allowing us to provide our clients with the best possible solution. Review collected by and hosted on G2.com.

We turned to Whale because we needed a central place to consolidate all our knowledge and information for our Support department. This was a significant pain point for us, as our agents were spending a lot of time searching for information while trying to assist customers. Additionally, we had a lengthy onboarding process, making it slow to deploy an agent independently.

Since using Whale, we have successfully centralized our knowledge, created onboarding and training tracks, and gained immediate insight into the knowledge levels of our agents. This allows us to identify areas where further development is needed. The straightforward implementation and clear onboarding process make Whale a top tool for us to use. Review collected by and hosted on G2.com.

We have no negative comments; whenever there are features not immediately available, the team at Whale collaborates with us to think of alternatives. Review collected by and hosted on G2.com.

I like that Whale doesn’t feel rigid. It gives us a single home for all the ways we work, but it doesn’t force every process into the same shape. I can build a clean step by step guide for one workflow, drop in screenshots and callouts for another, record a video for something more visual, or use the AI tools when I want a quick draft. It supports how different teams naturally communicate rather than asking everyone to fit into one template.

The other thing I love is the way it pulls training and documentation into the same ecosystem. Instead of living in separate tool silos, our content, our training, and our reviews all sit in one place. It makes our knowledge base feel alive instead of archived. It’s easy for people to learn, revise, and keep things current, which makes my life a lot easier. Review collected by and hosted on G2.com.

I wish the permissions went a little deeper. We have a lot of moving parts across teams, and sometimes I want to lock down one slice of a manual or give someone edit access to just a portion without opening the whole board or playbook. Whale keeps things simple, which is nice, but there are moments where a bit more control would save me some permission gymnastics. Review collected by and hosted on G2.com.

I really like the Alice feature. I find it very easy to use when I need a quick reference to a policy, without having to pull an HR person away. Even with my daily use of Whale, I haven’t needed to reach out to customer support for any integration issues. During my onboarding, I had never been exposed to Whale at all, let alone seen it implemented in a way that made work so much easier. Review collected by and hosted on G2.com.

So far, the only issue I’ve noticed is that when I ask Alice a question, the chat box flickers uncontrollably until she’s finished thinking and responds. Review collected by and hosted on G2.com.

The ease of use and reliability of Whale are its greatest attributes in my opinion. Review collected by and hosted on G2.com.

The ability to generate individual training records - documenting an individual's completed assignments is missing. However, Whale is very receptive to customer feedback, and I'm confident this is something that will be added in the future. Review collected by and hosted on G2.com.

All Whale tools are excellent, but I especially want to mention the Screen Recorder and its feature that allows you to turn recordings into guides. This capability has provided a significant boost in productivity for our company. Review collected by and hosted on G2.com.

It's not really a complaint, but we haven't yet had the opportunity to fully utilize the Badge system. Review collected by and hosted on G2.com.

Single source of truth, and easy to implement Review collected by and hosted on G2.com.

This is a hard question to answer. I'm a reasonably new user and I'm hardly using Whale to its potential yet. I really don't have any dislikes yet! Review collected by and hosted on G2.com.

Whale is very user-friendly and continues to introduce new features regularly. The "Ask Alice" function, in particular, has been a game changer. It has made it much easier for our users to find the information they need, and often provides even more than they were searching for. Review collected by and hosted on G2.com.

The analytics can be somewhat challenging to extract in a manner that truly helps us identify what we should prioritize. Review collected by and hosted on G2.com.