Whale Reviews & Product Details

I like that Whale makes knowledge easy to find and keep current, everything from back office flows to troubleshooting steps and even our employee handbook lives in Boards, searchable and structured, so no one wastes time digging or guessing. The value far outweighs the cost. Whale only charges for creators, so the invoice stays lean while the whole company benefits. For me, that means back office flows, chargeability rules, troubleshooting steps, and even our employee handbook are structured and always current. Review collected by and hosted on G2.com.

Sometimes Whale can feel a bit rigid, setting up Boards and review intervals takes extra clicks, and the interface isn’t always as intuitive as I’d like. It works well once built, but the initial setup can feel slow. Review collected by and hosted on G2.com.

Keeping my processes organized! I love the structure and organization to keep my processes laid out in an order that makes sense and is easy to search. I love the AI integration and the screen recording for ease of SOP creation. Review collected by and hosted on G2.com.

Other people don't utilize it as much. I continue to struggle to get other departments using whale and realizing it's full potential. Lack of internal support (at my company) for guiding trainees to this platform. Review collected by and hosted on G2.com.

Whale has been helpful because it enables our company to capture knowledge, standardize processes, and reduce wasted time without relying only on experienced employees to train everyone else. It’s also great for quickly finding “how-to” guides and other work instructions on the fly when we need them. Review collected by and hosted on G2.com.

Any downsides we’ve run into are being escalated to our Customer Success Manager, and he’s working internally to determine whether they’re bugs or enhancement requests. Bugs have been getting resolved relatively quickly. Enhancements are also being reviewed, and a couple of the ones we submitted have already been implemented. Review collected by and hosted on G2.com.

I like the new features in Whale, especially the screen recording feature, which I find very easy to use. I love personalizing communication because it's essential in property management, and using my voice to support my team is crucial. I love that Whale lets me train my team with modules, and it's really easy to put something together with graphics. It's simple to update modules if processes change, without having to redo the entire thing, which is super helpful in my work. I love that I can track whether team members are reading and completing their training modules. It's important to see who's completing their modules and where they're at, which Whale allows me to do. The setup was easy, and my IT team had great feedback about it. I would definitely recommend Whale. Review collected by and hosted on G2.com.

I don't have any dislikes at this moment. Review collected by and hosted on G2.com.

I really like how simple and organized Whale is. The easy-to-use knowledge base and quick access to information are great, making it useful for day-to-day work. I also appreciate the ability to document and standardize processes, which gives our team a clear and consistent way of working. It's helpful for quickly finding what I need without searching through multiple sources and reduces confusion, making it easier for new team members to learn processes. Additionally, I find it easy to set up, as it was no task at all, and Whale works well alongside other tools we use. Review collected by and hosted on G2.com.

One area that could be improved is adding even more customization and flexibility for organizing and displaying information. I'd love to see even more AI-powered features, such as smarter search, automatic content suggestion, and easier ways to keep documentation updated. Review collected by and hosted on G2.com.

I use Whale as a one-stop shop for providing equal access to information like policies and procedures for all employees. Whale allows us to organize everything efficiently, which is a huge help, especially since we have multiple companies, markets, and brands with some service overlap. Employees can stay organized with Whale. I am starting to use the training flow option more to create trainings for different positions that can be reused without needing the previous time commitment from existing team members. Despite some limitations, I appreciate that Whale is user-friendly and quick to get up and running. The initial setup and prolonged use have been very straightforward and user-friendly. Our employees are used to using Whale and automatically turn to the tool when they have questions. Review collected by and hosted on G2.com.

When creating cards, I find that the coding limits my ability to freely change fonts and formatting. Copying and pasting into Whale leads to aesthetic inconsistencies. Similar tools allow users to change fonts and font sizes freely, whereas Whale has a set text hierarchy and responds strangely to copying and pasting. This creates inconsistencies across cards, which is a real downside. Review collected by and hosted on G2.com.

I like how easy it is to navigate especially when we have a lot of tasks at work, and Whale sorts out everything for us. I also like how we can suggest changes and input data into it. It's the best app I use so far due to efficiency. The initial setup was pretty simple, and with proper use, we quickly learned how it works. This app helps us tremendously in sorting things out when assisting our customers with troubleshooting and providing guidelines on resolving issues with our campervans. Review collected by and hosted on G2.com.

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One place for all our processes, procedures, video training, checklists, etc. No more searching through a list of documents to find the answers. Review collected by and hosted on G2.com.

It's not just Whale, it seems as though ALL our software vendors are making changes and not letting us know about them. I blame it on AI! Otherwise, I guess the only thing I don't like about Whale is that it doesn't like long videos and some of our training videos are longer than it likes. Review collected by and hosted on G2.com.

It keeps all company policies and questions in one place, so I don’t have to worry about asking someone. Review collected by and hosted on G2.com.

I feel like it can be a little complicated to use when you’re first jumping in. There are also small features you have to remember when setting up boards and training workflows, but I think that would happen with any software. Review collected by and hosted on G2.com.

Helps streamline our onboarding process, judge performance, and predict longevity for new employees. Review collected by and hosted on G2.com.

It is very manual at the beginning to get everything learned and set up. Review collected by and hosted on G2.com.