TalentLMS's customer service is the best! Quick and thorough follow up. So quick, that sometimes I didn't even press "send" that I had already got a reply from Alexandra with all the answers in it. (Unbelievable, how do they do that? This AI really got out of control...)
It is sad to say, but most of my TalentLMS's users are a little technologically challenged (including me, believe it or not). Less than 24 hours after launching the LMS to over 250 users (and counting), I start getting loads and loads of more or less legitimate, or serious I shall say, complains. From "how do I get this thing started?" to "Why I cannot use this to watch the latest episode of S.W.A.T.?".
Fortunately, Alexandra saved the day, actually, she saved many days. She repetitively and effectively addressed every single question. I wasn't even been able to pinpoint her location/timezone because she appeared to answer my questions at any time of the day. Not sure how she does it. Maybe she is a robot. That would explain the AI business...
TalentLMS is good, no doubt about it. But to be honest, so far, my experience with its customer service is even better than the software itself.
It is like getting an ice cream and after accidentally licking the hand of the guy who served you the ice cream you realize the guy's hand tastes better than the ice cream itself. Very awkward and disgusting. But it works for TalentLMS.