Quo Reviews & Product Details

What's most helpful about QO is that it's easy to use. You don't have to have really any experience to jump in. The instructions and path forward are usually made pretty clear, from everything from registry to text messages to Sona and having her receive calls. The price and the features can't be beat. Review collected by and hosted on G2.com.

I wish the credits for Sona had been a little bit more clearly described, especially when I had sold it to a customer as I started, but really, that's just finding something to mention. Review collected by and hosted on G2.com.

I really like the fact that I can keep my same phone and use Quo during business hours and then set up the settings so that I don't get any calls or texts after business hours. Helps me keep a good work life balance. I also like that when one of my team members are going on vacation I can adjust their call flow to make sure we don't miss any communications from customers and make sure that team member can focus on time away with their family. Review collected by and hosted on G2.com.

That there is no customer service number we can call, and no account rep we can call if there are any issues or questions. Review collected by and hosted on G2.com.

It feels user-friendly and professional. They’re constantly updating its features based on user feedback and needs. It’s a solid starting point for an AI phone receptionist, with options to record calls and summarize transcripts. It also offers several different customizable call flows, which makes it easier to tailor the experience to what you’re looking for. Their support team is prompt and clear. Review collected by and hosted on G2.com.

I’ve run into a few app bugs, and they can be frustrating to fix. The price also feels somewhat expensive for a small business that’s just starting out. For Canadian numbers, there isn’t an option to change the caller ID, which is limiting.

Voice options are another drawback. There are only a limited number of voices to choose from for Sona and voicemail, and the AI voices still sound a bit too artificial. That can be a deterrent for callers who want to speak with a more human-sounding receptionist. On top of that, Sona sometimes doesn’t read names correctly and can sound odd when listing numbers.

I’ve also had issues trying to train Sona to follow a specific call process and properly qualify callers. Lastly, I wish there were a way to integrate Quo with Lindy.ai. Review collected by and hosted on G2.com.

It’s everything I need in one place, without having to carry an extra phone. I considered that option, but it just wasn’t for me. I also played around with the idea of adding an eSim line, but I wanted something I could access from my computer—and really from any of my devices. The integrations are amazing, and everything is logged, so it can be added into my notes, contacts, and calendars. Overall, it’s an amazing product: perfectly designed and easy to use. I have two businesses, and both of them use Quo. Review collected by and hosted on G2.com.

It’s been a bit challenging to navigate the settings and get everything exactly the way I want it, but that’s to be expected—there are always some growing pains with any new service. Review collected by and hosted on G2.com.

Quo is a very professional phone service for my travel business. I had a google number that didn’t work. I love Quo text option which wasn’t available from google either. But the last straw was not getting phone call or vm although I was paying for months! I find Quo easy to use and I like the app and online version. Review collected by and hosted on G2.com.

I am still learning how to use Quo but the reply text message for vm failed to send. It’s probably user error. I will continue to work with the app and online features. Review collected by and hosted on G2.com.

What I like best about Quo is how easy it is to manage business calls and texts from one place. The setup is straightforward, the interface is clean, and features like missed-call notifications, automatic text responses, voicemail, and the phone menu make it much easier to stay responsive without being tied to the phone all day.

I also appreciate that the phone menu helps filter out robocalls while still making it simple for a real customer to reach me. Overall, Quo feels practical, professional, and well designed for a small business. Review collected by and hosted on G2.com.

The main thing I dislike is that some call-handling settings are not as customizable as I would like. For example, I would prefer more control over how long the phone menu repeats, what happens after repeated timeouts, and whether the desktop ringtone can be fully disabled.

A few features also require upgrading to a higher-priced plan, which can feel limiting for a small business that only needs one or two additional tools. Overall, these are relatively minor issues, but more flexibility in the call-flow settings would make Quo even better. Review collected by and hosted on G2.com.

Marketing makes Quo look better than it actually is. Review collected by and hosted on G2.com.

The user interface was confusing for all users. Both the soft app on computers and the phone app were difficult to use. To make a simple phone call took many steps, was sometimes hidden, and it was unclear which number you were calling from or the status of the call.

Multiple times over a few months, Quo experienced complete systemwide phone outage. In 10 years of using Ringcentral previously, we never experienced a single instance of something like that.

No fax service included.

Quo would errantly charge us for new users we never asked for. It was difficult obtaining refunds for those incorrect charges.

Price for Quo increased substantially within a couple months from the price we originally agreed on. When we finally left Quo, they purposefully slowed the porting for weeks so they could charge us another month. Review collected by and hosted on G2.com.

The UI is clean, the features are easy to use, and it simply works. It connects smoothly to my phone, iPad, and laptop, so I don’t have to worry about which device I have with me. I haven’t run into any glitches or bugs so far, and customer support has been very quick and effective for setup and porting my old number. Review collected by and hosted on G2.com.

My one dislike about QUO is how little I actually get to use it. Everyone seems to prefer emailing me instead of calling or texting. QUO gives me the option to call or text, but everyone still chooses email. So, if I have one complaint, it’s that I barely get to use QUO and I really wish I could use it more. Review collected by and hosted on G2.com.

Quo's prices are very reasonable, and the API is pretty easy to implement. I also like how well the organization systems are set up. On top of that, I really love the AI tools that let me affordably use an AI receptionist when I can’t take calls. Review collected by and hosted on G2.com.

For a one-person team, it’s great. That said, I can imagine that as you scale, it becomes more expensive and may no longer feel like such a strong value. As we grow the company, that’s something we’re definitely keeping in mind. I also wish I could automatically play this call’s recording without having to upgrade to the business plan. Review collected by and hosted on G2.com.

Quo has been a game-changer for my mobile notary and wedding officiant business. As a business owner who also works a full-time job, I rely heavily on Quo to manage client communication efficiently.

My favorite feature is Sona, the AI assistant. It helps answer calls, qualify leads, collect appointment details, and guide clients to the correct booking options when I'm unavailable. This has improved my response times and reduced missed opportunities during my regular work hours.

I also appreciate the call flows, automated messaging, and integrations that help streamline my workflow. What surprised me most is how quickly Quo became an extension of my business rather than just a phone system. It helps me maintain a professional client experience while saving valuable time each week. Review collected by and hosted on G2.com.

One area where Quo could improve is the AI call handling experience. While Sona has been extremely helpful for answering calls and qualifying leads, there have been times when it asked follow-up questions that the caller had already answered, particularly when discussing services such as I-9 verifications or apostille assistance. Improving the AI's ability to retain context throughout the conversation would create a more seamless caller experience.

I would also appreciate additional flexibility in some automation settings and business-hour configurations for appointment-based businesses. Despite these minor challenges, the platform continues to provide significant value, and the development team appears committed to improving the product. Review collected by and hosted on G2.com.