# Quo Reviews
**Vendor:** Quo  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 3,374
## About Quo
Trusted by 90,000+ businesses, Quo (formerly OpenPhone) brings your team’s calls, texts, and contacts into one AI-powered workspace — helping you respond instantly and win more customers. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast. Built-in AI answers calls 24/7, flexible call flows route customers instantly, and custom contact properties ensure you're there when your customer needs you, while never missing a detail. Scale effortlessly as you grow. From your first customer to your thousandth, Quo adapts with you. No complex setup, no additional training, no growing pains. With Quo, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch.



## Quo Pros & Cons
**What users like:**

- Users find Quo's **ease of use** exceptional, with a simple setup and intuitive interface enhancing productivity. (700 reviews)
- Users appreciate the **responsive and helpful customer support** of OpenPhone, ensuring smooth resolution of issues. (366 reviews)
- Users appreciate the **wide range of essential features** in Quo, enhancing their ability to serve clients effectively. (273 reviews)
- Users find the **easy setup** of OpenPhone seamless and intuitive, making it perfect for growing businesses. (272 reviews)
- Users appreciate the **call recording and transcription** feature, making it easier to manage and reference important conversations. (271 reviews)
- Users praise the **helpful customer service** of Quo, finding it supportive and responsive to their needs. (251 reviews)
- Users love the **ease of setting up phone numbers** with OpenPhone, appreciating the intuitive app and responsive support. (242 reviews)
- Reliability (235 reviews)
- Helpful (231 reviews)
- Messaging Features (226 reviews)

**What users dislike:**

- Users face **connection issues** with Quo, experiencing missed calls and inconsistent headset connectivity during their off hours. (184 reviews)
- Users express frustration over **missing features** like inability to edit messages, self-tagging, and conversation assignment. (90 reviews)
- Users experience **call disconnections** and notifications errors, leading to confusion and missed calls. (80 reviews)
- Users find the **high cost and unclear pricing** of Quo frustrating, impacting their budgeting and overall satisfaction. (75 reviews)
- Users report **call issues** , including ghost calls and notifications not displaying properly, affecting their communication experience. (65 reviews)
- Users experience **delays** in support response times and occasional conversation delays due to internet connectivity issues. (64 reviews)
- Users report **performance issues** with Quo, including lag, inconsistent desktop functionality, and data transfer problems. (63 reviews)
- Slow Loading (61 reviews)
- Users experience **call drops** with Quo, making it unreliable in areas with weak signal strength. (58 reviews)
- Limited Features (58 reviews)

## Quo Reviews
  ### 1. Quo Makes AI Call Answering and Lead Follow-Up Fast, Modern, and Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alpha Interface Marketing S. | Sales And Marketing Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 21, 2026

**What do you like best about Quo?**

What I like most about Quo is how quickly we were able to build a real AI answering and lead follow-up system for our business, without a complicated setup process or a large technical team. The interface feels modern, clean, and easy to navigate, and the drag-and-drop call flow builder is especially straightforward.

The AI assistant has been surprisingly natural in conversations, and the call summaries and transcripts make it simple to review interactions and follow up with leads. We also connected Quo with Zapier and Google Calendar to automate notifications and workflows, which has improved our overall efficiency and cut down on manual tasks.

Onboarding is another major strength. Even as first-time users, we got the system up and running fairly quickly, and it was easy to test different AI call flows as we refined what worked best. The platform feels flexible enough for more advanced automations, while still being approachable for small business owners.

From a performance and ROI perspective, Quo has helped us avoid missed opportunities by ensuring calls are answered professionally even when we’re unavailable. Overall, it brings AI, automation, communication, and integrations together in one platform that feels far more modern than traditional business phone systems.

**What do you dislike about Quo?**

One downside is that some of the onboarding and automation setup steps can be a little confusing for first-time users, especially when connecting outside tools like Zapier or calendars. There are a lot of powerful features available, but sometimes clearer beginner guidance or more setup templates would make the process faster.

We also noticed that the AI occasionally needs fine-tuning to better match specific business workflows and responses, but once adjusted it performs well. Overall, the platform is strong and continues improving quickly.

**What problems is Quo solving and how is that benefiting you?**

Quo is helping us address missed lead opportunities, slow follow-up, and inconsistent customer communication. Before using it, calls or messages could easily slip through the cracks when we were busy or after hours. Now, the AI answering system and automated workflows help us respond more quickly and keep leads engaged, without needing someone available 24/7.

The call summaries and transcripts also save us time by providing a clear breakdown of each conversation. On top of that, the integrations with tools like Google Calendar and Zapier make it easier to automate follow-up tasks. For a small business, it’s been a solid improvement in organization, customer response time, and overall efficiency, without requiring a large support team.

  ### 2. Intuitive Apps and a Shared Inbox That Keeps Our Team Aligned

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ocean Pines H. | Senior Customer Success Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about Quo?**

The absolute best part about Quo is how easily it lets me keep my business and personal life completely separate. I don't have to carry around a second physical work phone or deal with a confusing, clunky setup. The desktop and mobile apps are incredibly intuitive and clean.

It makes our company look highly professional with a dedicated local business line. The shared inbox features are a massive plus, allowing multiple team members to stay completely aligned, view message threads, and jump in to answer calls or texts so we never let an estimate or client follow-up slip through the cracks.

**What do you dislike about Quo?**

The biggest limitation right now is the lack of robust call and message filtering options; it can be tough to sort through a heavy volume of communication exactly the way you want to, and the inbox can get cluttered quickly.

Additionally, the exact mechanics of how call recording and real-time transcription function can feel a bit unclear and non-intuitive upfront.

Finally, there is no native connector or direct integration with ChatGPT. Having a seamless link to ChatGPT to use your full communication and text history as a contextual engagement tool for AI would be an absolute game-changer, and it feels like a missed opportunity right now.

**What problems is Quo solving and how is that benefiting you?**

It successfully moves our business lines off our personal cells, ensuring that clients get a professional interactive experience while giving a small team full visibility into incoming texts and calls. It has made a huge difference in our business.

  ### 3. Easy Way to Separate Business and Personal Calls

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chris R. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about Quo?**

Here’s a positive way to answer both:

What is most helpful about Quo?
The most helpful thing about Quo is that it makes managing business phone numbers feel simple and organized. Calls, texts, contacts, and customer conversations are all kept in one place, which makes it much easier to stay on top of communication without mixing business calls into a personal phone number.

What are the upsides of using Quo?
The biggest upsides are convenience, professionalism, and flexibility. Quo lets you set up or manage business numbers quickly, use local or toll-free numbers, keep work and personal communication separate, and handle calls/texts from the app. It is especially useful for small businesses because it gives a more polished phone setup without needing extra phones or complicated equipment. Quo also supports shared numbers and team-style communication, which helps avoid missed calls and keeps everyone aligned.

**What do you dislike about Quo?**

I have had a good experience overall. The main downside is just getting familiar with all of the features at first, but once set up, the app has been easy to use and reliable for managing business phone numbers and communication.

**What problems is Quo solving and how is that benefiting you?**

> Quo has helped me keep business calls and texts organized without having to carry around a second phone or deal with a bunch of complicated setup. It gives me a cleaner, more professional way to communicate with customers while still letting me manage everything directly from my phone. It’s also made it easier to keep my personal number separate from business stuff, which has honestly helped cut down on a lot of clutter and confusion.

  ### 4. Lightweight CRM with Smart Call Summaries, Great Integrations, and Fast Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** DAVID M. | Owner/Operater, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 09, 2026

**What do you like best about Quo?**

It is a lightweight CRM with notes about contacts, AI call summaries, etc. There is a lot of information at your fingertips when a call comes in. The call flow builder is also very nice to build your customers experience to your business needs. Along with integrations such as Gmail contact sync, and AI features I havent even tried out yet. There is a lot of features inside QUO. Also, the support is great. I simply email them with some questions and they usually get back to me with in 15 to 20 minutes.

**What do you dislike about Quo?**

I am still in the process of figuring out how to get rid of the "red flag" or notification indicator on the browser tab. I emailed them about it and we tried several things and still have not been able to clear it. They escalated the case to try to resolve it. They way I operate, I am back and forth at the pc and use the indicator for activity like missed calls, but I also get emails of missed calls and I monitor my email closely also, so this is not the biggest issue just more of an annoyance.

**What problems is Quo solving and how is that benefiting you?**

I get a massive amount of spam calls. I built a small phone menu that blocks out a lot of robo calls because they can not operate a phone menu. That is helpful to keep my phone from ringing on those calls and only on important calls. Now when my phone rings I know it is a person.

  ### 5. A Total Game Changer for Shared Calls, Summaries, and Seamless HubSpot/Shopify Sync

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matthew Franklin C. | Photographer, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 03, 2026

**What do you like best about Quo?**

Quo has helped me share information with my other guides quickly, so we’re not annoying customers by collecting the same details twice. I can field a call on behalf of my guides and then send them a call summary that includes clear action steps. That makes it easy to get the ball rolling toward finalizing a successful booked trip.

I can also attach this data to HubSpot and Shopify, so all the client information stays connected. I’ve actually saved money by ditching my old e-sim and opening a QUO line instead. The AI assistant has been incredible for answering common questions like pricing and what clients need, so I don’t get tied up on redundant phone calls.

Right now I’m using QUO to manage a shared number, but it still lets me answer and route calls for three connected (but separate) businesses. Setup is very easy, and I love how smoothly it connects between my iPhone and Mac. I’m hoping for a watch app in the future.

I can’t believe more people aren’t using this app—it’s been a total game changer for me. There are a few online resources that help you get the whole system rolling quickly. It’s helped us book more trips more efficiently, and it lets customers call in and get updated info without having to talk with anyone. Genius! QUO is the HEARTBEAT of our tech stack. It runs brilliantly and makes us a more nimble, complete, and better business.

**What do you dislike about Quo?**

There’s no watch app yet, and the setup can feel a smidge clunky at times—especially since we were also recording HD audio with musicbeds to insert. Still, for the most part it was pretty incredibly easy to set up.

**What problems is Quo solving and how is that benefiting you?**

I have 4 contractors that work for me. I field all the requests for them and then assign who gets the job. By having recorded conversations and AI summaries I can quickly get the job and all it's notes to my guides without having to have lengthy notes or conversations. HUGE time saver!

  ### 6. Quo Delivers Reliable Talk & Text with Fast Porting and Outstanding Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Juan A. | Owner, Mental Health Care, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about Quo?**

I switched to Quo from the recommendation of a google search and other business owners. I wanted to find a much more reliable smartline service for my business. I am so grateful for the amazing and fast customer service, the quick porting experiencing of my business number, being able to sign up so quickly and pay annually at a discount, having such quick and reliable talk and text options, and being able to integrate my business seamlessly into this. I also love the user interface in Quo's app and desktop.

**What do you dislike about Quo?**

I can't really think of much aside from not being able to show that I have "read" a text message from a client on the desktop. I would like to be able to "click" the message and it show as "read" instead of having to click "done," which removes it from my messages.

**What problems is Quo solving and how is that benefiting you?**

Quo had charged me for an additional number but I was not using that number. They were able to quickly refund me for that charge and I quickly deleted the second number, as I only use my primary business number with Quo. The customer service representative was quick to email me back and refund me.

  ### 7. Quo Made Switching from a Landline Easy—and Texting a Game Changer

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stephanie A. | Licensed Professional Counselor, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 17, 2026

**What do you like best about Quo?**

I’m very happy with Quo. I upgraded from my landline and was able to port over my existing number, which made the switch easy. Now I can take calls and send texts from my cell, and since most people (including me) would rather text than call, that has been a real game changer for me.

I also love that it sends an automated text response that I created, whether someone calls, leaves a voicemail, or texts me. We’ve come a long way with technology, and Quo feels like it’s staying on top of it—helping me out and, especially as a sole proprietor, keeping me from having to do extra admin work. I love it!

**What do you dislike about Quo?**

I’m still fairly new to Quo, so I haven’t run into many downsides yet. When I decided to switch, I researched a lot of different options, and this one seemed to offer the most pros overall. The only real con for me was that it doesn’t include a fax line, but I later found out there are other ways to get one if I truly need it.

**What problems is Quo solving and how is that benefiting you?**

It’s helped me streamline a lot. I can get rid of my landline because I can now text and take calls through the app on my phone. I also love that I can set my hours, so calls won’t come through after business hours. On top of that, it ended up being more cost-efficient for me when I ran the numbers comparing what I was doing with my landline and what they offered versus what Quo offered.

  ### 8. Quo Makes Team Support Seamless with Notes and Call Recording

**Rating:** 5.0/5.0 stars

**Reviewed by:** William D. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 16, 2026

**What do you like best about Quo?**

Quo is great. It allows my team to share the customer support number instead of putting all of that pressure on one person. Also love being able to leave notes on a client so if someone else has to help them next time they can pick up where the other left off. Recording calls feature is also very useful. For a pricepoint that is the same if not less than a standard phone line, you can't beat it ! The one time I needed customer support they were prompt in helping as well.

**What do you dislike about Quo?**

So far there is absolutely nothing I dislike about Quo whatsoever.

**What problems is Quo solving and how is that benefiting you?**

It is allowing my entire team to share the customer support number. It is allowing us to take notes to stay up to date since we have over 100 clients. The call recording allows us to train new employees. Having the phone app helps us distinguish which phone number is receiving the calls as opposed to before when I had two e-sims on the same phone.

  ### 9. Excellent for Staying Connected Worldwide, Backed by a Standout Support Tea. This app is excellent.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Laura  C. | Hyla Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 26, 2026

**What do you like best about Quo?**

Quo is a truly excellent app for both small and large businesses to stay connected with their customers around the world. What makes it outstanding is its support team, which helps ensure the app is always improving to meet your needs.

**What do you dislike about Quo?**

What I dislike the most is a complicated question, because the truth is that the team always helps you with anything you need in the app. But if I had to choose something, it would be that there is some difficulty in sending messages to clients from the app, especially. However, since it’s not something my clients need, it doesn’t concern me much.

**What problems is Quo solving and how is that benefiting you?**

At the communication level with my clients in the United States, everything works well, there is good connection when I speak with them, and it’s an easy to use app for the kind of connection you need.

  ### 10. Outstanding Performance and Value—QUO Delivers

**Rating:** 5.0/5.0 stars

**Reviewed by:** John C. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Quo?**

I really like the professional look and the advanced technology behind this product. I’ve tried other apps similar to QUO, but none of them compare to QUO. The performance of the app is outstanding and the pricing is even better. During the sign up phase, I missed an important part and didnt know how to fix it so I emailed my rep for help and she fixed it within a short period of time that same day.

**What do you dislike about Quo?**

There’s nothing I dislike about this app. I haven’t been using it for long, but I’m hoping I won’t run into any issues. If I do, I know I can count on their support team.

**What problems is Quo solving and how is that benefiting you?**

Quo helped me obtain a business phone service that I can use from my personal phone. It lets me carry just one phone all the time, which makes things much more convenient.


## Quo Discussions
  - [What can OpenPhone integrate with?](https://www.g2.com/discussions/30647-what-can-openphone-integrate-with) - 1 comment, 2 upvotes
  - [Do others experience issues with audio quality or SMS notifications?](https://www.g2.com/discussions/do-others-experience-issues-with-audio-quality-or-sms-notifications) - 2 comments, 1 upvote
  - [Will there be a group texting option soon?](https://www.g2.com/discussions/will-there-be-a-group-texting-option-soon) - 2 comments, 1 upvote
  - [Why is it difficult for conference calls.](https://www.g2.com/discussions/why-is-it-difficult-for-conference-calls) - 2 comments, 1 upvote
  - [When are we going to start receiving SMS?](https://www.g2.com/discussions/when-are-we-going-to-start-receiving-sms) - 2 comments, 1 upvote

- [View Quo pricing details and edition comparison](https://www.g2.com/products/quo-quo/reviews/quo-review-12826113?section=pricing&secure%5Bexpires_at%5D=2026-05-31+09%3A38%3A59+-0500&secure%5Bsession_id%5D=5b267ccd-d165-4e12-964d-d33cbc1ebb69&secure%5Btoken%5D=d3dfa1dee4a20d978d04783d172a691242a78f239460af177a4aca9a4e73c27d&format=llm_user)
## Quo Integrations
  - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
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## Quo Features
**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Agentic AI - Google Workspace Communication Tools**
- Cross-system Integration

**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Basic Communication**
- Phone Calls
- Instant Messaging
- Desk-to-Desk Calls

**Calling**
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
- Auto Dialer

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Contacts**
- Personalization
- Information Locater
- Record Prospect Data

**Access**
- Individual Download

**Insights**
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Automated Note Taking

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

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