# BookingKoala Reviews **Vendor:** BookingKoala **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 36 ## About BookingKoala BookingKoala is a cloud-based booking solution that allows users to manage appointments, track sales growth and manage marketing channels. Features include role-based dashboards, integrated coupons, email and SMS reminders, client referrals and multi-location support. Apps for iOS and Android are also available. BookingKoala provides a customer-facing dashboard that allows clients to manage and view their appointments, refer friends and buy gift cards. Clients can also access a rating tool that lets them provide feedback on service providers. The service provider dashboard displays upcoming appointments, client payments and unassigned bookings. The admin dashboard lets users manage system settings, edit staff information and change access permissions. A built-in reporting system provides data on revenue, payroll and coupon types. Users can set up several types of bookings, such as on-time or recurring appointments. Other features include system logs, cart abandonment reports and in-app notifications. Pricing is per month. Support is offered via email. ## BookingKoala Pros & Cons **What users like:** - Users appreciate the **ease of use** of BookingKoala, enjoying its straightforward booking and scheduling functionalities. (1 reviews) - Users appreciate the **easy-to-use booking forms** in BookingKoala, simplifying scheduling and payment workflows effectively. (1 reviews) - Users appreciate the **simplicity** of BookingKoala, finding it enhances scheduling and payment processes effectively. (1 reviews) - Users appreciate the **user-friendly interface** of BookingKoala, which simplifies scheduling and enhances customer experience. (1 reviews) - Users value the **workflow efficiency** of BookingKoala, benefiting from simplified scheduling and streamlined payment processes. (1 reviews) **What users dislike:** - Users face significant **connectivity issues** with BookingKoala, experiencing outages and poor communication that disrupt operations and revenue. (1 reviews) - Users frequently complain about the **expensive** costs of BookingKoala despite ongoing issues, diminishing value for money. (1 reviews) - Users face **significant feature limitations** and unresolved issues, resulting in disrupted operations and lack of support. (1 reviews) - Users report a **collapse in support and operational failures** that significantly hinder their ability to manage bookings effectively. (1 reviews) - Users highlight the **limited automation** in BookingKoala, leading to unresolved issues and lack of timely support. (1 reviews) - Poor Design (1 reviews) - Poor Support (1 reviews) - Reporting Issues (1 reviews) - Technical Issues (1 reviews) - Update Issues (1 reviews) ## BookingKoala Reviews ### 1. Unreliable Platform With Zero Accountability – Proceed With Caution **Rating:** 2.0/5.0 stars **Reviewed by:** Anatole N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about BookingKoala?** The concept is strong. On paper, BookingKoala offers an all-in-one solution for service businesses: online booking, customer management, and automation. The booking form is easy for customers to use, and the UI is relatively clean. When it works, it simplifies basic scheduling and payment workflows. **What do you dislike about BookingKoala?** The March 2025 outage was the breaking point. BookingKoala went down for two full weeks, leaving us completely unable to take bookings or manage our operations. There was no transparency, no timely communication, and no urgency from the team during the incident. Clients couldn’t book, cleaners couldn’t be scheduled, and we lost thousands in revenue. The only response we got after that kind of disruption was a one-month credit. That level of disregard for customers is unacceptable. Now 3 months after the system came back online, the problems continued. Reporting is still inaccurate. Cleaner payouts have shown discrepancies. Several bugs remain unresolved, including issues with duplicate charges, misfiring automations, and other issues. Tickets we’ve submitted around these issues are now going unanswered for nearly a month. Support has collapsed. I have open tickets that are 3 to 4 weeks old, with five follow-ups and no responses. When someone does reply, it’s usually an outsourced virtual assistant from the Philippines who doesn’t understand the platform and provides irrelevant or flat-out wrong answers. There’s no escalation, no accountability, and no sign of competent internal support. This is a massive shift from where the company used to be. I’ve been a customer for five years. I used to work with Dimitri, who was sharp, responsive, and got things fixed quickly. Back then, I referred four to five other businesses to the platform. Today, I can’t recommend it to anyone. The software has stagnated. Key integrations like GA4 and Google Ads haven’t been updated in years. Tracking is broken, customization is severely limited, and the platform is worse now than it was when I joined in 2020. It’s become clear the product is being neglected, and the team no longer cares about innovation or customer retention. At this point, BookingKoala isn’t just underperforming but it’s actively harming our operations. The only reason we haven’t left is because migrating our entire backend takes time and planning. And I believe BookingKoala is banking on that lock-in to avoid taking real action. This isn’t about a few bugs or growing pains. It’s a complete failure in leadership, infrastructure, and support. Proceed with caution. **What problems is BookingKoala solving and how is that benefiting you?** At its core, BookingKoala solves the problem of offering a customer-facing booking system with automated scheduling, payments, and some backend management tools. It allows clients to book cleanings online without manual input from my team, which reduces admin workload. That said, the value has significantly declined over time. While it technically "solves" basic booking flow, it's doing so with outdated tools, broken integrations, and unreliable support. The benefit used to be efficiency and convenience, but now it’s more about avoiding disruption by not switching—because transitioning off the platform is complex. ### 2. Great features! **Rating:** 5.0/5.0 stars **Reviewed by:** figen y. | copwriter, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about BookingKoala?** BookingKoala helped me realize my own business idea. I didn't even have a website. I immediately opened a website and started using other services. very helpful for beginners. **What do you dislike about BookingKoala?** I don't have any negative thoughts. small and new businesses should definitely use it. Its features are very useful. more can be added. even you can. very easy! **What problems is BookingKoala solving and how is that benefiting you?** I had a new business, but I didn't even have a website. I didn't have a budget to spare for software. Then I heard of BookingKoala. I always take reservations. ### 3. Made my life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Supriya S. | Visual Commercial Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about BookingKoala?** I've been using this software for some time now as a beta tester for my boss and all I can say is WOW. Everything from the reports, to the provider login is all outstanding. Great customer service, great features, really easy to use & customize to your liking. We are very happy with this software so far. **What do you dislike about BookingKoala?** The initial setup was tough and took a long time. There are so many features and settings that at first it is a little overwhelming. **What problems is BookingKoala solving and how is that benefiting you?** Bookingkoala has made multitasking easier for me. I'm able to view my appointments, payments and reviews all together at one platform. Tracking sales and managing marketing channel has never been easier. ### 4. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about BookingKoala?** Great product and great customer service. They're always looking for improvements that need to be made which is a plus! **What do you dislike about BookingKoala?** Quickbooks integration isn't quite the best. Would like it split between service and sales tax. **What problems is BookingKoala solving and how is that benefiting you?** Scheduling, ease of use, customer database, app integrations such as Twilio, QB, and Stripe. ### 5. Lets you run the business hasslefree and conveniently **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about BookingKoala?** BookingKoala offers a comprehensive suite of tools and features to streamline and optimize field service business operations, from efficient appointment scheduling to effective lead generation, seamless billing processes, and strategic marketing initiatives. **What do you dislike about BookingKoala?** I applaud the BookingKoala Team for their dedication and professionalism, and I have absolutely no dislikes or complaints about them. **What problems is BookingKoala solving and how is that benefiting you?** BookingKoala has dramatically simplified the management of my business, transforming it from a burdensome task to an enjoyable experience! Its impeccable organization ensures that every aspect is seamlessly integrated, making navigation through the admin dashboard effortless and intuitive. BookingKoala pleasantly surprised me, as it offered functionalities I hadn't even realized I required. Without a doubt, this software surpasses all expectations and truly stands out as exceptional. ### 6. Helping build smalls businesses all over US **Rating:** 2.5/5.0 stars **Reviewed by:** Christine R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about BookingKoala?** They help transform your already business to an online business and they also have so many features as well **What do you dislike about BookingKoala?** The site can be hard to understand and navigate around on depending on what your looking for. **What problems is BookingKoala solving and how is that benefiting you?** Their having loading problems plus missing forms and industries. ### 7. tidio for bookingkoala **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2022 **What do you like best about BookingKoala?** the ease of integration. its the definition of plug and play **What do you dislike about BookingKoala?** nothing to dislike at the moment, if i must say **What problems is BookingKoala solving and how is that benefiting you?** bookingkoala makes it easy for any service industry to be up and running within minutes/hours ### 8. BK put my company on fully automatic! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon O. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **What do you like best about BookingKoala?** Hard to say but I love that everything is automated! **What do you dislike about BookingKoala?** In the beginning, customizing everything to your company (implementation) can take some time, but that's with all software. **Recommendations to others considering BookingKoala:** If you're ready to scale and grow, DO IT! It will fully automate the tedious, but important parts of your business. It will help in areas of operations, sales & marketing, invoicing and payment collection, reviews, paying employees and/or contractors, customer service. All of these areas are automated when utilizing BK. Best decision I've ever made as a young entrepreneur. I am a real company but now I FEEL like a REAL company because of the improved processes and brand awareness now. **What problems is BookingKoala solving and how is that benefiting you?** TIME!!!! I've gotten time back to allocate to more lucrative activities such as SALES and hiring. This allows me to scale much faster than other companies. **Official Response from Customer Support:** > Hi Brandon! Thank you so much for the kind words, we appreciate you being a valued member of BookingKoala. ### 9. If you are just starting a service business this is the only tool you need **Rating:** 5.0/5.0 stars **Reviewed by:** Grant J. | Business Owner, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about BookingKoala?** I was able to sign up for a free trial and have my store settings and website (they provide one free) set up in a few hours. There is no other software for service businesses like for my moving service that offer a software and website all in one. The amounts of features too is really something else. **What do you dislike about BookingKoala?** I wish I could do more with the website/theme but I have already been told that they are building a complete website builder with more themes in the future so that can wait. **Recommendations to others considering BookingKoala:** If you have not started your business yet or have yet to find the right software then I suggest you invest some time into BookingKoala. I have not found something more complete to start and run a service business. **What problems is BookingKoala solving and how is that benefiting you?** I dont have to spend time bouncing around from place to place or in this case software to software just to get simple things done. I have it all right here for me. **Official Response from Customer Support:** > Hey Grant, we are so happy to hear that you love how quickly you can sign up and get started and thank you for being a valued member of BookingKoala! ### 10. This software brings me peace of mind **Rating:** 5.0/5.0 stars **Reviewed by:** Stewart S. | Business Owner, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2018 **What do you like best about BookingKoala?** The fact that they have themes/website built into one with their software is really awesome. I don't need to get a website elsewhere and do any coding or such. This saves time and tons of headaches. It is SUPER clean and pretty simple to use. The scheduling part is also not like Ive used with other softwares I don't have to deal with double bookings/over booking on the same days. **What do you dislike about BookingKoala?** Some parts of the software are a little confusing like booking spots vs provider hours but the moment you message the customer support team they are willing to help. They even asked me if it was ok for them to login to my account and do what I needed done for me. I have never had customer service like that so it really takes the negatives away. **Recommendations to others considering BookingKoala:** If you are struggling with other softwares that require extra leg work during bookings/scheduling then I highly suggest switching over. Once you fully set up your store everything is so seamless and automated that it doesn't need your attention for more than 5 minutes. **What problems is BookingKoala solving and how is that benefiting you?** Scheduling, marketing, reports, its really everything I need and for the price you cant beat it anywhere else as a whole. **Official Response from Customer Support:** > Hello Stewart! Thank you for taking the time to leave us such a wonderful review! ### 11. Best scheduling software platform I have used **Rating:** 5.0/5.0 stars **Reviewed by:** Mimi G. | Owner, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2018 **What do you like best about BookingKoala?** I have spent numerous hours/days working with scheduling softwares that have been subpar to say the least. BookingKoala has clearly made a name for itself quickly by being the best on the market hands down. I can strongly say you have it all under one roof when you sign up here. My providers even have noticed that this scheduler is better than what we have used in the past. **What do you dislike about BookingKoala?** It took me a while to find them that is my only drawback. I wish I could have had them sooner! **Recommendations to others considering BookingKoala:** If you are in the service industry specifically in the cleaning industry there is no other software that is capable of doing what Bk can do. The amounts of features and the effort from their customer support team is unmatched. **What problems is BookingKoala solving and how is that benefiting you?** Scheduling, marketing, growth, you name it I fixed it. **Official Response from Customer Support:** > Hi Mimi, we are so happy that you found what you were looking for with BookingKoala! ### 12. BookingKoala is brilliant! **Rating:** 5.0/5.0 stars **Reviewed by:** Veronica T. | Independent Business Owner, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2018 **What do you like best about BookingKoala?** I love it all, I looked for a software that would help me with scheduling and growth and that is exactly what I got when I found BookingKoala. The smart scheduling is a dream and I love how it requires no extra manual work once you set up the working hours and providers hours. **What do you dislike about BookingKoala?** There is nothing that I dislike, the only thing that I can mention is that little bugs that I find but those are resolved within a day or so. **Recommendations to others considering BookingKoala:** If you are like me and do everything manually for your business then you need to get on this platform ASAP! It makes all of that annoying little work go away and helps you focus on growth. **What problems is BookingKoala solving and how is that benefiting you?** My BIGGEST problem was always scheduling, trying to find a provider that could work the job by calling them one by one. Now I don't have to call ANYONE even if it is to reschedule! **Official Response from Customer Support:** > Hi Veronica, thank you for the kind words! ### 13. I never have trouble with scheduling anymore! **Rating:** 5.0/5.0 stars **Reviewed by:** Faith B. | Business Owner, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about BookingKoala?** I was in the market for a software that would take care of all of my scheduling needs. I couldn't stand getting calls about quotes and never hearing from the customer again. The scheduling on BookingKoala takes care of everything once you set it up which doesn't take long. **What do you dislike about BookingKoala?** There are some features that are missing that I would like to have but I understand I can't have it all right away. Their account representative told me that some of my desired features would be added in the future. Fingers crossed! **What problems is BookingKoala solving and how is that benefiting you?** I never have to deal with phone calls of people looking for quotes, if they do call I direct them to my website and tell them they can have all the answers they need on there. Also instead of a rough estimate they will know exactly how much they pay. **Official Response from Customer Support:** > Hi Faith, thank you for taking the time to leave us a review! ### 14. I don't have to look anywhere else for another software. This is it! **Rating:** 5.0/5.0 stars **Reviewed by:** Susan D. | Independent Business Owner, Business Supplies and Equipment, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2018 **What do you like best about BookingKoala?** As much as I love all the big features that are in this software its the little ones that get me excited. I love how I can assign bookings that don't have a provider to them or send emails to all my providers to tell them to check the folder for a job that is close to being due. **What do you dislike about BookingKoala?** I wish that the themes were already out because my site needs a little (a lot) of updating and I don't want to go elsewhere to get a theme when I know they will be releasing their own. **Recommendations to others considering BookingKoala:** You will not need to have multiple other softwares when using BK. You have everything you pretty much need in one spot. **What problems is BookingKoala solving and how is that benefiting you?** I went from working about 6 hours a day to only having to work 2-4 at most. This has automated my life so much and I cant stop loving it. **Official Response from Customer Support:** > Hello Susan, thank you for your awesome review! ### 15. I'm so glad I found this software! **Rating:** 5.0/5.0 stars **Reviewed by:** Peggy R. | Co-Owner, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2018 **What do you like best about BookingKoala?** -Smart Scheduler -Reports -Ratings -Provider Logins -Gift Cards and Referrals **What do you dislike about BookingKoala?** It was tricky to embed the code for the forms on my site but they had someone from their development team install it for me after I struggled and it works great now, wish it was easier to take care of that. **Recommendations to others considering BookingKoala:** I would say sign up and give it a try because you honestly won't be disappointed with everything that this software has to offer. **What problems is BookingKoala solving and how is that benefiting you?** I didn't have a system in place for anything when I started, I just posted ads and did the work myself. Now I can hire people and have them do the work while I focus on growing. I am regularly checking the reports to see how everyone is performing and how I am doing overall. **Official Response from Customer Support:** > Hey Peggy! We're so happy you gave us a shot and loved it. ### 16. Fantastic software, fantastic customer support, fantastic in every way possible! **Rating:** 5.0/5.0 stars **Reviewed by:** Kenny O. | Business Owner, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2018 **What do you like best about BookingKoala?** I love the customer support first and foremost, any time I have a problem I email or message over Skype and someone responds quickly and oh so very friendly. The degree of customer happiness they strive to get is unmatched. Now for the software...basically the whole thing is a goldmine for someone in the home cleaning industry and I'm sure in other industries but I can certainly vouch for home cleaning. My business has become so automated that I had to let go of 2 full time employees because they had nothing to do for me anymore. **What do you dislike about BookingKoala?** I wish that this software existed when I first started out. **Recommendations to others considering BookingKoala:** Don't hesitate for one more second, this WILL help you more than anything else out on the market. **What problems is BookingKoala solving and how is that benefiting you?** I have joined the rest of the business world by creating my business fully online and no more call in for quotes. This has made running my cleaning service more efficient and timely. **Official Response from Customer Support:** > Hello Kenny! We love hearing positive feedback about our customer service team. ### 17. I'll never switch to a different software **Rating:** 5.0/5.0 stars **Reviewed by:** Lucy V. | Owner, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2018 **What do you like best about BookingKoala?** Something wonderful has happened and they've created a scheduling system (smart scheduling) that requires ZERO extra effort from the business. This allows the customer to book themselves, reschedule themselves, cancel themselves, and the best part of all is it doesn't double book or over book so once the spots are gone then I don't have to worry about someone booking for a filled time slot and having to call them back to cancel or reschedule. **What do you dislike about BookingKoala?** There were some bugs/glitches that I found but they weren't big and the customer support team helped get it fixed right away. **Recommendations to others considering BookingKoala:** If you are looking for something to implement into your business to gain more time and money this is something you should get or at least look into. I save thousands of dollars by needing less office staff and in return I put it back into the business for growth. This is a life saver! **What problems is BookingKoala solving and how is that benefiting you?** Over-booking for time spots that were already filled. **Official Response from Customer Support:** > Hey Lucy! We are thrilled that you love our Smart Scheduling. Thank you for the positive review! ### 18. BookingKoala is giving me the advantage I have been looking for! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2018 **What do you like best about BookingKoala?** The smart scheduling system that they have built is by FAR my favorite part of this entire software. I do enjoy literally all of the features that they have but if I had to pay only for the scheduling then I would still be happy. It literally requires 0 extra effort once its set up, unless you have to reschedule someone then its only a few clicks and DONE. **What do you dislike about BookingKoala?** I signed up thinking that the themes were already out but they are not as of right now. I was told they would be up within the next 8 weeks so thats fine by me. **Recommendations to others considering BookingKoala:** If you are like me and do everything by phone calls then you need to get on this system as soon as possible. I only handle calls when a new customer calls in to book and doesn't know about the online booking. **What problems is BookingKoala solving and how is that benefiting you?** My scheduling was a nightmare trying to call and schedule with my workers, now that I have an effective system I can focus on growing instead of trying to stay afloat. **Official Response from Customer Support:** > Hi there, thank you for taking the time to leave us this awesome review! ### 19. I can leave my headaches in the past with this software in place **Rating:** 5.0/5.0 stars **Reviewed by:** Thelma E. | Business Owner, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2018 **What do you like best about BookingKoala?** The provider logins are a god send, I don't have to email or text my movers the day before to remind them of a job or to tell them about a job. They get text and email notifications to let them know they have a new job. They can also log in to their profile at any time to see upcoming jobs, past jobs, or see their payments. This also coincides with the smart scheduling, I don't have to worry about checking the calendar to see if we have jobs for that day and see if they're gonna double book. **What do you dislike about BookingKoala?** I am still used to doing everything my old way so I have to learn the system because it is very large, but if I don't understand something the customer support is always there to help. **Recommendations to others considering BookingKoala:** You're life and business will become a lot easier and simpler if you switch over to using BookingKoala. I was skeptical in the beginning because I didn't think something like this could help my problems but it definitely has. **What problems is BookingKoala solving and how is that benefiting you?** I have solved double booking problems, mover scheduling, payments, and I have also been able to step up the marketing side of my business with the coupon codes, referrals, and gift cards portion of BookingKoala. **Official Response from Customer Support:** > Hello Thelma, we appreciate you taking the time to leave us a great review! ### 20. The photography industry is about to change immensely **Rating:** 5.0/5.0 stars **Reviewed by:** Zeb Y. | Business Owner, Photography, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2018 **What do you like best about BookingKoala?** Setting up packages for my clients to book for on my website is fantastic, also the fact that they can add extras without having to speak to them is great. I have found problems in the past with someone who called from a long distance away needing my services, now with the location set up I put my radius that I service and thats it, they know right away if I will work with them or not. **What do you dislike about BookingKoala?** There is so much software for me as a photographer that I am not using so it just sits there but maybe I will find a way to implement it into my everyday life. **Recommendations to others considering BookingKoala:** I feel that if you are looking for anything to make your life and business easier even if it is to use 1 function then definitely go for it because you will soon see yourself using multiple functions within the system. **What problems is BookingKoala solving and how is that benefiting you?** The part that I love most is that I can escape hour long phone calls of people fishing for pricing information and never ending up using my services. Here its easy as Click, Book, Done! **Official Response from Customer Support:** > Hello Zeb, thank you so much for your kind words! ### 21. I don't need another software now that I found BK **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2018 **What do you like best about BookingKoala?** The amounts of features that come in BookingKoala is unmatched. I have gone from using multiple softwares at once to only using this. Automatic scheduling, marketing, follow-ups you really have it all here. Plus the customer service is the best I have experienced, if there is an issue they give me step by step instruction almost immediately. **What do you dislike about BookingKoala?** There are a few bugs here and there but they get resolved within 48 hours or so. **Recommendations to others considering BookingKoala:** You will not be disappointed when you start using BK, it may take a little bit to figure out how to use all the features and functions but once you get it you will fall in love with what you can do. **What problems is BookingKoala solving and how is that benefiting you?** I had trouble converting customers that would come to my site and just check out the online booking I had with other softwares but they didn't have a cart abandonment feature. But with BK and Mailchimp my lists move automatically. **Official Response from Customer Support:** > Hi there, thank you for taking the time to leave us this great review! ### 22. Best software for automating your service business **Rating:** 5.0/5.0 stars **Reviewed by:** Stanley T. | Founder, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2018 **What do you like best about BookingKoala?** The amounts of features that this system provides for the user is amazing. You will not find another software for a service business better than this one. **What do you dislike about BookingKoala?** It goes hand in hand with what is great and that is all the features. There is so much to learn and play around with that it can be overwhelming at times but there are multiple sources to help you through it. (Help center, 24/7 customer service, Facebook community, etc) **Recommendations to others considering BookingKoala:** If you are on the fence with this I would say jump into it and spend your time during the free trial to play around and set everything up. You will not be disappointed. **What problems is BookingKoala solving and how is that benefiting you?** Scheduling automation **Official Response from Customer Support:** > Hi Stanley, we appreciate you taking the time out of your busy day to leave us this fantastic review! ### 23. It keeps everything in perfect order **Rating:** 5.0/5.0 stars **Reviewed by:** Hector V. | Independent Business Owner, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2018 **What do you like best about BookingKoala?** I love that I login to one software and I have everything I need all in one spot. No more spreadsheets, loose pieces of paper and missed calls. **What do you dislike about BookingKoala?** I didn't like the embedding the form onto my site because it is a lot of work and it is pretty complicated so I am waiting until the themes come out. **What problems is BookingKoala solving and how is that benefiting you?** Basically all scheduling issues and tracking reports. **Official Response from Customer Support:** > Hello Hector, thank you for the kind words. We truly appreciate it! ### 24. I couldn't be happier with the experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Roberta A. | Business Owner, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2018 **What do you like best about BookingKoala?** Being able to have my movers check their jobs on their own profiles is HUGE. Having the capabilities for everyone to have their own logins saves loads of time from answering phone calls or text messages. **What do you dislike about BookingKoala?** I am not so tech-savvy and there are so many options that take a while to learn and understand. **Recommendations to others considering BookingKoala:** If anyone wants a system in place to manage appointments and reduce work load then this is something that you should definitely look into. **What problems is BookingKoala solving and how is that benefiting you?** I am saving so much time not having to answer phone calls and emails about scheduling that I can focus on growth. **Official Response from Customer Support:** > Hey Roberta, we are so happy to hear you and your movers love BookingKoala. Thank you so much for the kind words! ### 25. Really makes work simple **Rating:** 5.0/5.0 stars **Reviewed by:** Lincoln N. | Founder & Owner, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about BookingKoala?** The smart scheduling is by far the best feature because I don't have to worry about double bookings and manually changing the bookings. **What do you dislike about BookingKoala?** Switching over my client base into this new system was probably the biggest thing I didn't like. **Recommendations to others considering BookingKoala:** If you are looking for a system/software that will handle running your business 85% without needing someone there then you found it. My growth has SKYROCKETED **What problems is BookingKoala solving and how is that benefiting you?** My main issue with my business was scheduling. I wanted a software that could eliminate double bookings for the same day without having to manually change the dates or contact the customer to switch the dates. The smart scheduling within BookingKoalas system does exactly that! **Official Response from Customer Support:** > Hello Lincoln, we can't thank you enough for leaving us this awesome review! ### 26. My clients and I love this system **Rating:** 5.0/5.0 stars **Reviewed by:** Hazel D. | Certified Personal Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2018 **What do you like best about BookingKoala?** Being a personal trainer I don't need much on my website but when my clients come to it and see that they can book their appointments from their own login and don't need to call or text me to reschedule or cancel, they absolutely love it. **What do you dislike about BookingKoala?** For me there are so many features that are not used but I still pay for. **Recommendations to others considering BookingKoala:** If you want a smart system to book your appointments without ever having to make sure they're not double booked this is what you need. **What problems is BookingKoala solving and how is that benefiting you?** My calendar is organized so well and my clients will never double book for the same spot. **Official Response from Customer Support:** > Hello Hazel, we are so happy to hear that you and your clients love BookingKoala! ### 27. Outstanding Software **Rating:** 5.0/5.0 stars **Reviewed by:** Kris R. | Owner, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2018 **What do you like best about BookingKoala?** I am not sure if I can pick just one thing. I would have to say the reports or the rating system are some of the best options! Everything is simply great. BookingKoala is simply a great software and I will continue using it for as long as possible. **What do you dislike about BookingKoala?** Theres not much to dislike, I have everything I could want and need! **Recommendations to others considering BookingKoala:** If you are just starting off, have been in business a few years or have been running for a long time, BookingKoala will help your business grow so easily and efficiently. **What problems is BookingKoala solving and how is that benefiting you?** The reports section allows me to track everything I did manually and I don't have to write anything down myself. **Official Response from Customer Support:** > Hi Kris, thank you for leaving us such a great review as well as being a valued member of BookingKoala! ### 28. This makes business simpler **Rating:** 5.0/5.0 stars **Reviewed by:** Simon B. | Independent Business Owner, Veterinary, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2018 **What do you like best about BookingKoala?** The unassigned folder is a fantastic feature that if a job does not get picked up it goes there for someone to take it or if I need to I can assign it to someone specifically. **What do you dislike about BookingKoala?** It was a pain switching all of my client base into the software and adding all of my staff but after that was finished nothing was bad. **Recommendations to others considering BookingKoala:** If you want to get rid of dozens of spreadsheets and calendars this is what you're looking for. Everything is done automatically for you when someone books a job! **What problems is BookingKoala solving and how is that benefiting you?** I have reduced staff in my office and reduced my personal hours working but increased jobs and revenue. **Official Response from Customer Support:** > Hello Simon, thank you for leaving us such a fantastic review. If you ever need help with anything please let us know! ### 29. The value of this software is a home run **Rating:** 5.0/5.0 stars **Reviewed by:** Petar K. | Founder , Cosmetics, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2018 **What do you like best about BookingKoala?** I love the whole software combined, there is no one section of feature that I like more than another just because they are all fantastic. **What do you dislike about BookingKoala?** I saw another review that I couldn't agree with more and that I didn't have this sooner. **Recommendations to others considering BookingKoala:** Don't wait another minute and get on this system! **What problems is BookingKoala solving and how is that benefiting you?** Scheduling, marketing, and reports are just the main ones. I can keep track of everything in one place and its all automated. **Official Response from Customer Support:** > Hi Petar, we are so happy to hear that you love BookingKoala and all it has to offer! ### 30. This helps streamline everything **Rating:** 5.0/5.0 stars **Reviewed by:** Remus P. | Owner, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2018 **What do you like best about BookingKoala?** The mere fact that I save hundreds of thousands of dollars a year by having less office staff is by far the best thing that could come out of this. I had to let go of 4 full time staff members because I just simply didn't need them anymore. Fantastic stuff! **What do you dislike about BookingKoala?** Theres not much that I can say that I dislike. **Recommendations to others considering BookingKoala:** If you are in the service business industry I would highly recommend using Bookingkoala. It helps get rid of tons of headaches. **What problems is BookingKoala solving and how is that benefiting you?** My reports of sales is what I go to most. **Official Response from Customer Support:** > Hello Remus, we are very thrilled to hear you are saving money and growing simultaneously using BookingKoala! ### 31. Work has been so much more simplified with BookingKoala **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea S. | Independent Business Owner, Veterinary, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2018 **What do you like best about BookingKoala?** I love how the software overall has a main focus of streamlining and simplifying/automating everything. **What do you dislike about BookingKoala?** Its not to dislike but there are so many options/features that in the beginning is a little overwhelming but after a few days of playing around you figure it all out. **Recommendations to others considering BookingKoala:** I would HIGHLY recommend using BookingKoala if you aren't already. **What problems is BookingKoala solving and how is that benefiting you?** Growth is the main thing that BookingKoala has helped me with. Everything is easy to track for me and I can see where I am struggling based on the reports section. **Official Response from Customer Support:** > Hey Chelsea! Thank you for leaving us this fantastic review and if you ever need any help with features please feel free to ask! ### 32. Awesome software **Rating:** 5.0/5.0 stars **Reviewed by:** Scott B. | Business Owner, Environmental Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2018 **What do you like best about BookingKoala?** The smart scheduling is something I've been looking for and couldn't find, until now! Google calendars? Gone! **What do you dislike about BookingKoala?** Inputing a large amount of my customers was really the only pain but once they're in theres nothing I can say bad. **What problems is BookingKoala solving and how is that benefiting you?** My scheduling was always a problem when I had multiple appointments throughout the day at same times but different locations. This allows for appointments to be booked at the same time and my employees to see which jobs they are working. **Official Response from Customer Support:** > Hey Scott, we are so ecstatic to hear that you have finally found a scheduling system that works for you! ### 33. BookingKoala is perfect for me and The Perfect Pups! **Rating:** 5.0/5.0 stars **Reviewed by:** Holly L. | Owner, Veterinary, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2018 **What do you like best about BookingKoala?** For me and my business the provider login is amazing! All of my walkers get their own profile and it works great! **What do you dislike about BookingKoala?** There are some features that I personally don't use so they just sit there but I am sure they are great for other businesses! **What problems is BookingKoala solving and how is that benefiting you?** The way my workers are scheduled saves me SO much time! **Official Response from Customer Support:** > Hi Holly, thank you for the kind words and we hope you continue to enjoy our platform! ### 34. Great for small businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2018 **What do you like best about BookingKoala?** I have found it easy to have my clients schedule appointments, change their appointments and cancel their appointments without having to call with confusion. **What do you dislike about BookingKoala?** It really is user-friendly. I haven’t had a lot of problems. Staff is easy to get a hold of if I have questions. **What problems is BookingKoala solving and how is that benefiting you?** It is much easier to have clients book online as it takes away from the phone calls that interrupt during business hours. **Official Response from Customer Support:** > Hi there, thank you for taking the time to leave us a great review! ### 35. Private experience used in practice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2018 **What do you like best about BookingKoala?** Used this through a past volunteer vendor as a customer and it’s amazing. It helps with appointment reminder and connecting with clients. **What do you dislike about BookingKoala?** Not well known yet, as other options are more utilized. However, I believe this is slowly changing! **What problems is BookingKoala solving and how is that benefiting you?** Ease of use, practical, younger generation focused **Official Response from Customer Support:** > Hi there, thank you for taking the time to leave us a great review! ### 36. BookingKoala’s A+ service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2018 **What do you like best about BookingKoala?** The ease of access users of this software have **What do you dislike about BookingKoala?** Sometimes seems a bit cluttered and overkill **What problems is BookingKoala solving and how is that benefiting you?** Connecting employees in a creative way **Official Response from Customer Support:** > Hi there, thank you for taking the time to leave us a great review! ## BookingKoala Discussions - [What is BookingKoala used for?](https://www.g2.com/discussions/what-is-bookingkoala-used-for) - [View BookingKoala pricing details and edition comparison](https://www.g2.com/products/bookingkoala/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+10%3A12%3A12+-0500&secure%5Bsession_id%5D=4282c26a-5337-4b1a-8f0e-1057e21b7d17&secure%5Btoken%5D=7358212c527c0fd4225153ef0bc3f784c5245616ff95b363c7fe5ca80b69919d&format=llm_user) ## BookingKoala Integrations - [Google Translate](https://www.g2.com/products/google-translate/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## BookingKoala Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top BookingKoala Alternatives - [ZenMaid Software](https://www.g2.com/products/zenmaid-software/reviews) - 4.8/5.0 (16 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (349 reviews)