# PhoneBurner Reviews **Vendor:** PhoneBurner, Inc. **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.7/5.0 **Total Reviews:** 283 ## About PhoneBurner PhoneBurner is a power dialer that powers millions of conversations for 3000+ clients, and averages \> 10% answer rates. Unlike traditional dialers that prioritize speed, PhoneBurner balances speed and quality - so teams connect more and close more deals. No awkward lag. No dropped calls. Award-winning spam protection. Premium Tier 1 call network. Unmatched workflow automation. Built-in pickup probability. Designed for Total Call Deliverability, clients make more calls, achieve higher answer rates, and drive more positive call outcomes - while protecting the reputation of their numbers. Why PhoneBurner? - Unlimited power dialing - Up to 4x more calls and conversations - Instant, no-delay connections - Award-winning ARMOR® spam protection - Connect Scores pickup probability - Blended voice, email and SMS - 1-click voicemails - Post-call workflow automation - Real-time coaching - AI call transcription - Smart lead distribution - Cutting-edge analytics - The leader in 1-to-1 Responsible Communications™ Use our included CRM or integrate with 100+ apps like Salesforce, Zoho, Hubspot, Clay, SugarCRM, monday.com, Zapier, and more, or create custom integrations through our API. Ready to join thousands of clients hitting double-digit answer rates? Start your free trial today. ## PhoneBurner Pros & Cons **What users like:** - Users appreciate the **time-saving features** of PhoneBurner, which streamline contact management and automate dialing processes. (33 reviews) - Users find PhoneBurner incredibly **easy to use** , appreciating its seamless features and flexibility for managing calls efficiently. (30 reviews) - Users praise the **exceptional customer support** of PhoneBurner, noting their responsiveness and helpfulness during onboarding. (18 reviews) - Users praise PhoneBurner for its **efficient onboarding and features** , making contact management and dialing remarkably streamlined. (18 reviews) - Users commend PhoneBurner's **exceptional support and onboarding** , enhancing their experience with effective communication and personalized assistance. (18 reviews) - Effective (15 reviews) - Features (15 reviews) - Lead Generation (14 reviews) - Easy Setup (13 reviews) - CRM Integration (12 reviews) **What users dislike:** - Users find the **dialer limitations** frustrating, particularly regarding the lack of customizable dialing increments and regional restrictions. (8 reviews) - Users find the **costly pricing** of PhoneBurner a drawback, especially for those without an existing lead system. (8 reviews) - Users are frustrated by **missing features** , including CRM integration and lack of robust emailing options on PhoneBurner. (7 reviews) - Users experience **call issues** due to lack of direct CRM calling features, necessitating cumbersome CSV imports. (6 reviews) - Users experience **integration issues** with PhoneBurner, resulting in duplicated work and limited connectivity with CRM systems. (5 reviews) - Learning Curve (4 reviews) - Recording Issues (4 reviews) - Sequence Issues (4 reviews) - Limitations (3 reviews) - Limited Access (3 reviews) ## PhoneBurner Reviews ### 1. Effortless Setup, Boosts Dial Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about PhoneBurner?** I like PhoneBurner because the setup is really easy and the onboarding is fast. I can go from signing up to dialing in a short amount of time. The platform makes a lot of sense and is very logical to use. It's also really easy to add my team, set them up for success, and manage them with reports, data, and everything needed for making outbound phone calls. The PhoneBurner team has always been great with onboarding assistance, making it easy to get started and shortening the time to using the platform. This product has improved so much over the years that it can do everything I want for calls. **What do you dislike about PhoneBurner?** Nothing I can think of. It has always worked great. **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner helps my team make more dials per hour and reduces the time spent finding contacts, streamlining the process to have more conversations. It's easy to set up, fast to onboard, and simplifies team management with logical workflows, reports, and data. **Official Response from Ken Outly:** > Really appreciate you sharing this—thank you! It’s great to hear how quickly you’re able to get up and running and that your team is seeing real gains in dialing efficiency and productivity. We’ve put a lot of focus into making onboarding fast and workflows intuitive, so it’s awesome to see that coming through. Thanks for sticking with us and growing alongside the platform! ### 2. Exceptional Compliance and Support, User-Friendly UI **Rating:** 4.5/5.0 stars **Reviewed by:** John O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about PhoneBurner?** I think PhoneBurner's UI is great. It's very easy to understand and the reports are so in-depth, which is awesome for data nerds like me, saving time and offering real insight into my business. I also appreciate their support system, which consists of fantastic individuals well-versed in their responsibilities. It's critical for success to have such a supportive team behind you, wanting to do the best. They even have an AI named Finn who is very helpful and was my first line of defense for issues, even after hours—it's awesome. Additionally, they offer better quality numbers and technology, which I believe is necessary for success today. I also find the Connect scores intriguing and I'm keen to dive into them to see how the proprietary software works. Overall, I can't say enough good things about PhoneBurner. **What do you dislike about PhoneBurner?** I don't necessarily say it doesn't work well for me. I'm just a nerd that likes to kinda mess around with things, and I know that there are some native GoHighLevel plugins for the CRM, but I just didn't have access because of the way my subaccount is created off a very large backend where the primary account wasn't able to install that for everybody. Nor did they wanna fund that. So, I think that was maybe one thing. As far as, you know, the folder systems is okay. I think it could be better than having a folder system. But I've been able to manage as well as create some things on the backend that have improved that system for me. So nothing out of the blue that really doesn't work well for me. Everything works well because I'm able to work around it. **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner solves compliance issues by handling monitoring and spam remediation. It enhances contact rates by maintaining local presence with licenses, ensuring I am seen as a legitimate business owner. **Official Response from Ken Outly:** > Thank you for such a thoughtful and detailed review, we really appreciate it. It’s great to hear you’re getting value from the UI, reporting, connect scores, and compliance capabilities, and we love the shoutout to Fin and our support team. We also hear your feedback on integrations and organization and we are always looking for ways to improve there. Thanks again for being part of the PhoneBurner community. We’re excited to keep supporting your success. ### 3. Boosts Efficiency with Personalized Touch **Rating:** 5.0/5.0 stars **Reviewed by:** Karen H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about PhoneBurner?** PhoneBurner has allowed me to have more B2B clients at one time. I love the ease of use with PhoneBurner. The CRM is excellent, and setting up new clients is a breeze with being able to copy Dialing and Live Answer button sets. I like the folder system, and I'm especially happy that PhoneBurner has updated the system for folder additions and changes to complete quicker than it was at one time. I also find the system for verifying caller ID terrific. Everything about adding a new client is done very quickly, which I really enjoy. The PhoneBurner Customer Service is fantastic, whether I reach out by email or telephone. **What do you dislike about PhoneBurner?** I don't like the options offered in PhoneBurner where you select and build a Dialing list to call. It starts at ten and goes up 25 and then 50, etc., but I would like for it to start in increments of five. Sometimes I just need to make five calls at one time. I have some clients who have a fifteen per day level. It would be better to have increments of five, ten, fifteen, twenty, twenty-five, fifty, etc. **What problems is PhoneBurner solving and how is that benefiting you?** It makes reaching out to leads much quicker by setting up multiple calls at one time. I like staying on the dialer from start to finish, unlike systems that auto-dial. **Official Response from Ken Outly:** > Thank you for the 5-star review — we truly appreciate you taking the time to share such detailed feedback. It’s great to hear that PhoneBurner is helping you manage more B2B clients efficiently while maintaining a personalized touch. We’re especially glad the CRM, folder updates, caller ID verification, and the ability to copy Dialing and Live Answer button sets are making client setup fast and seamless. I’ll be sure to pass your kind words along to our support team as well. We also value your suggestion about dialing list increments. Feedback like this helps us refine the platform to better support different pacing needs and client volume requirements. Thanks again for trusting PhoneBurner to power your outreach — we’re proud to support your continued growth. ### 4. Effective Calling Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about PhoneBurner?** I like that PhoneBurner solves the constant spam issue with my phone numbers not appearing as spam, which is really important to me. The team support is quite responsive and very helpful. After the onboarding session, everything was clear and easy to use. **What do you dislike about PhoneBurner?** Just a few little issues when merging with others. In this case, if you go back (click on the X button before or after merging), the phone is still connected, but you can not take over the phone at this point after you merge the call. **What problems is PhoneBurner solving and how is that benefiting you?** I use PhoneBurner to call leads and it solves the spam issues and improves connection rates. Phone numbers don't appear as spam, and the team support is responsive. **Official Response from Ken Outly:** > Thank you for the great review! We’re glad to hear PhoneBurner is helping improve your connection rates and keep your calls from being flagged as spam—that’s a huge focus for us. It’s also great to know onboarding and our support team made getting started smooth. We appreciate the feedback on the call merge experience as well—that’s helpful insight, and our team will take a closer look. Thanks again for choosing PhoneBurner—we’re excited to keep supporting your success! ### 5. Seamless Team Management, Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about PhoneBurner?** I use PhoneBurner for managing my team and letting them make phone calls. I appreciate how PhoneBurner solves several issues for me, like team management, phone number availability, listening in on calls, and distributing leads. It's really easy to use, which I love. Normally, buying phone numbers, getting a power dialer, and acquiring leads would be separate processes, but PhoneBurner combines all that into one smooth experience. The initial setup was very easy, and I find the platform overall very good. **What do you dislike about PhoneBurner?** I think distributing leads could be easier, but that’s my only real complaint. Overall, it’s a good platform and I’ve had a positive experience with it. **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner helps with team management, phone number availability, call monitoring, and lead distribution. It combines buying phone numbers, using a power dialer, and getting leads into one process. **Official Response from Ken Outly:** > Thank you for the 5-star review — it means a lot coming from someone managing a team. We built PhoneBurner to simplify the moving parts of outbound — team management, call monitoring, number availability, and lead distribution — so it’s great to hear it’s delivering that all-in-one experience for you. I appreciate your note on lead distribution as well. Feedback from leaders like you helps us continue improving workflows to better support scaling teams. Thanks again for your partnership and for trusting PhoneBurner with your team’s success. ### 6. Exceptional PhoneBurner Onboarding—Meticulous, Proactive, and Seamlessly Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Livia M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about PhoneBurner?** Juliette was exceptional throughout my PhoneBurner onboarding. She is meticulous, detail-oriented, and genuinely cares about doing things the right way. She took the time to walk through every component with patience and clarity, ensuring nothing was overlooked. Beyond simply onboarding, she was proactive in offering thoughtful ideas tailored to my business model and my clients’ needs. Her depth of knowledge, responsiveness, and commitment to precision made the entire process seamless and efficient. I could not have asked for a better onboarding experience. **What do you dislike about PhoneBurner?** I wish there was a simpler way to have an agency account with less expensive seats for clients. **What problems is PhoneBurner solving and how is that benefiting you?** Getting through outbound calls easier and organizing prospects. **Official Response from Ken Outly:** > Thank you so much for the 5-star review! We’re thrilled to hear about your onboarding experience with Juliette — her attention to detail, proactive approach, and genuine care for our customers truly set the standard for how we support our users. I’ll be sure to share your kind words with her. We also appreciate your feedback around agency account structures and seat pricing. Insights like this are incredibly valuable as we continue evolving our offerings to better support agencies and their clients. Thanks again for choosing PhoneBurner — we’re excited to support you as you streamline outbound calls and stay organized. ### 7. Fast Dialing Experience, Slight Setup Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Johnny G. | New Business Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about PhoneBurner?** I like PhoneBurner's speed dialer feature and the one-click solutions for sending emails and scheduling meetings, which help me keep the speed of my dials going. These features really help me stay focused, as I can get easily distracted, and they eliminate the time spent typing in phone numbers. **What do you dislike about PhoneBurner?** The setup was a little bit clunky, and having a setup checklist would have made it more efficient. While it was pretty easy to get going, I found the advanced features a bit difficult to set up. **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner cuts out the noise of other cold calling software, simplifies dialing, and lets me dial really fast. The speed dialer and one-click solutions streamline emailing and scheduling, keeping me focused and efficient without typing phone numbers. **Official Response from Ken Outly:** > Thank you for the 5-star review! We’re glad the speed of the dialer and one-click email and scheduling tools are helping you stay focused and dial fast — that’s exactly what PhoneBurner is built for. We also appreciate your feedback on setup and advanced features. Insights like yours help us continue improving onboarding and making the platform even smoother to get up and running. Thanks again for being part of the PhoneBurner community! ### 8. Game-Changer for My Business! **Rating:** 5.0/5.0 stars **Reviewed by:** Bela G. | CEO & Founder of IMG Properties LLC, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about PhoneBurner?** PhoneBurner has been nothing short of transformational for my team and me. From day one, it’s increased not just the quantity, but the quality of leads I’m able to convert. The software is incredibly intuitive and easy to use—no steep learning curve, just straight-up productivity. What really sets PhoneBurner apart is how much it empowers scalability. The ability to quickly add seats as my team grows has been a game-changer, allowing me to scale my business faster than I thought possible. The built-in CRM is everything I need—clean, efficient, and designed to actually help you close more deals, not just manage contacts. My team has thrived immensely since we made the switch. Our efficiency is through the roof, and we’re hitting numbers we used to think were out of reach. Bottom line: Don’t sleep on PhoneBurner. If you're serious about taking your sales or outreach to the next level, this is the tool you’ve been waiting for. I’m a fan for life. **What do you dislike about PhoneBurner?** When I first started using PhoneBurner, I ran into a bit of a hiccup importing files with a large number of data points. It was frustrating at first—but what really impressed me was how prompt, professional, and on-point the support team was. They responded quickly, walked me through the solution step by step, and made sure everything was running smoothly. You can tell they genuinely care about their users and want you to succeed. Since then, it’s been smooth sailing. The software is powerful, easy to use, and has made a huge difference in how efficiently I operate. And knowing I have a top-tier support team behind me just gives me even more confidence in using the platform every day. Highly recommend—not just for the features, but for the people behind them. **What problems is PhoneBurner solving and how is that benefiting you?** It's provides a CRM and it helps streamline our cold calling process. **Official Response from Ken Outly:** > Thank you for such a thoughtful review! We’re delighted PhoneBurner has helped your team scale and succeed, and we’re proud our support team could make the difference when you needed it. ### 9. Exceptionally User-Friendly with Outstanding Onboarding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nick P. | Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about PhoneBurner?** It is very user-friendly. The sales and onboarding staff make sure you are comfortable with each feature before moving on to the next. It is easy to implement the software into my daily workflow, and the automations will make moving through each call smooth. **What do you dislike about PhoneBurner?** I wish the automated emails would allow sending PDF files as email attachments **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner is helping me solve my issue with low sales calls. My manager has been on me for months to increase the number of calls I make daily and with PhoneBurner I will easily triple the number of dials I make in a day. **Official Response from Ken Outly:** > Thank you so much for the 5-star review! We’re thrilled to hear that PhoneBurner has been easy to adopt and that our sales and onboarding teams helped you feel confident with each feature. Making it simple to fit into your daily workflow — and helping you move smoothly through each call — is exactly what we aim for. Regarding automated emails and PDF attachments, you may want to explore our SmartSender feature. Many customers use SmartSender to send more personalized follow-up emails and include links to PDFs or other resources, and it often ends up being a great fit for workflows like the one you described. Our support team would be happy to walk you through it if helpful. It’s awesome to hear that PhoneBurner is helping you significantly increase your daily dials — best of luck hitting (and exceeding!) those call goals. Thanks for being part of the PhoneBurner community! ### 10. Effortless Cold Calling & Lead Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Cristofer R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about PhoneBurner?** I find PhoneBurner really helpful for cold calling. The CRM is great because it helps me keep track of my calls and potential leads. I really like its non-telemarketer feel, which makes it more pleasant to use. Also, I appreciate the CRM and folder system that they have. Plus, the setup was extremely easy for me. **What do you dislike about PhoneBurner?** Nothing yet **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner helps me keep track of my calls and potential leads, making cold calling more efficient. **Official Response from Ken Outly:** > Thank you for the fantastic review! We’re glad to hear PhoneBurner is making cold calling more efficient and helping you stay organized with your leads. It’s great to know the setup was smooth and that the experience feels natural and easy to use and that’s exactly what we aim for. We appreciate you being part of the PhoneBurner community! ## PhoneBurner Discussions - [How does PhoneBurner differ from other dialers?](https://www.g2.com/discussions/phoneburner-compared) - 1 comment, 2 upvotes - [How do you stop calls from breaking up?](https://www.g2.com/discussions/how-do-you-stop-calls-from-breaking-up) - 1 comment, 1 upvote - [What kind of reporting does PhoneBurner offer?](https://www.g2.com/discussions/what-kind-of-reporting-does-phoneburner-offer) - 1 comment, 1 upvote - [Does PhoneBurner have 1-click voicemails?](https://www.g2.com/discussions/does-phoneburner-have-1-click-voicemails) - 1 comment, 1 upvote - [How many calls can I get through in an hour?](https://www.g2.com/discussions/how-many-calls-can-i-get-through-in-an-hour) - 1 comment, 1 upvote - [View PhoneBurner pricing details and edition comparison](https://www.g2.com/products/phoneburner/reviews/phoneburner-review-10923100?target=blank&rel=nofollow§ion=pricing&secure%5Bexpires_at%5D=2026-05-17+05%3A46%3A02+-0500&secure%5Bsession_id%5D=c7887916-381f-43bb-b950-3d86f8a8e092&secure%5Btoken%5D=e25d7f45f33a2b902a315fbc070a86323ee9f8254009e89ac506723ba9507344&format=llm_user) ## PhoneBurner Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [CallBlitz](https://www.g2.com/products/callblitz/reviews) - [Clay](https://www.g2.com/products/clay-clay/reviews) - [GPT for Work](https://www.g2.com/products/gpt-for-work/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Integrately](https://www.g2.com/products/integrately/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [SugarCRM Solution Suite](https://www.g2.com/products/sugarcrm-solution-suite/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## PhoneBurner Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Link Activity - Attachment Activity **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Templates **Automation** - Interactive Voice Response (IVR) - Call Scrubbing **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top PhoneBurner Alternatives - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (850 reviews) - [Orum](https://www.g2.com/products/orum/reviews) - 4.6/5.0 (786 reviews) - [CallTools](https://www.g2.com/products/calltools/reviews) - 4.8/5.0 (75 reviews)