# PhoneBurner Reviews **Vendor:** PhoneBurner, Inc. **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.7/5.0 **Total Reviews:** 283 ## About PhoneBurner PhoneBurner is a power dialer that powers millions of conversations for 3000+ clients, and averages \> 10% answer rates. Unlike traditional dialers that prioritize speed, PhoneBurner balances speed and quality - so teams connect more and close more deals. No awkward lag. No dropped calls. Award-winning spam protection. Premium Tier 1 call network. Unmatched workflow automation. Built-in pickup probability. Designed for Total Call Deliverability, clients make more calls, achieve higher answer rates, and drive more positive call outcomes - while protecting the reputation of their numbers. Why PhoneBurner? - Unlimited power dialing - Up to 4x more calls and conversations - Instant, no-delay connections - Award-winning ARMOR® spam protection - Connect Scores pickup probability - Blended voice, email and SMS - 1-click voicemails - Post-call workflow automation - Real-time coaching - AI call transcription - Smart lead distribution - Cutting-edge analytics - The leader in 1-to-1 Responsible Communications™ Use our included CRM or integrate with 100+ apps like Salesforce, Zoho, Hubspot, Clay, SugarCRM, monday.com, Zapier, and more, or create custom integrations through our API. Ready to join thousands of clients hitting double-digit answer rates? Start your free trial today. ## PhoneBurner Pros & Cons **What users like:** - Users appreciate the **time-saving features** of PhoneBurner, which streamline contact management and automate dialing processes. (33 reviews) - Users find PhoneBurner incredibly **easy to use** , appreciating its seamless features and flexibility for managing calls efficiently. (30 reviews) - Users praise the **exceptional customer support** of PhoneBurner, noting their responsiveness and helpfulness during onboarding. (18 reviews) - Users praise PhoneBurner for its **efficient onboarding and features** , making contact management and dialing remarkably streamlined. (18 reviews) - Users commend PhoneBurner's **exceptional support and onboarding** , enhancing their experience with effective communication and personalized assistance. (18 reviews) - Effective (15 reviews) - Features (15 reviews) - Lead Generation (14 reviews) - Easy Setup (13 reviews) - CRM Integration (12 reviews) **What users dislike:** - Users find the **dialer limitations** frustrating, particularly regarding the lack of customizable dialing increments and regional restrictions. (8 reviews) - Users find the **costly pricing** of PhoneBurner a drawback, especially for those without an existing lead system. (8 reviews) - Users are frustrated by **missing features** , including CRM integration and lack of robust emailing options on PhoneBurner. (7 reviews) - Users experience **call issues** due to lack of direct CRM calling features, necessitating cumbersome CSV imports. (6 reviews) - Users experience **integration issues** with PhoneBurner, resulting in duplicated work and limited connectivity with CRM systems. (5 reviews) - Learning Curve (4 reviews) - Recording Issues (4 reviews) - Sequence Issues (4 reviews) - Limitations (3 reviews) - Limited Access (3 reviews) ## PhoneBurner Reviews ### 1. Effortless Setup, Boosts Dial Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about PhoneBurner?** I like PhoneBurner because the setup is really easy and the onboarding is fast. I can go from signing up to dialing in a short amount of time. The platform makes a lot of sense and is very logical to use. It's also really easy to add my team, set them up for success, and manage them with reports, data, and everything needed for making outbound phone calls. The PhoneBurner team has always been great with onboarding assistance, making it easy to get started and shortening the time to using the platform. This product has improved so much over the years that it can do everything I want for calls. **What do you dislike about PhoneBurner?** Nothing I can think of. It has always worked great. **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner helps my team make more dials per hour and reduces the time spent finding contacts, streamlining the process to have more conversations. It's easy to set up, fast to onboard, and simplifies team management with logical workflows, reports, and data. ### 2. Exceptional Compliance and Support, User-Friendly UI **Rating:** 4.5/5.0 stars **Reviewed by:** John O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about PhoneBurner?** I think PhoneBurner's UI is great. It's very easy to understand and the reports are so in-depth, which is awesome for data nerds like me, saving time and offering real insight into my business. I also appreciate their support system, which consists of fantastic individuals well-versed in their responsibilities. It's critical for success to have such a supportive team behind you, wanting to do the best. They even have an AI named Finn who is very helpful and was my first line of defense for issues, even after hours—it's awesome. Additionally, they offer better quality numbers and technology, which I believe is necessary for success today. I also find the Connect scores intriguing and I'm keen to dive into them to see how the proprietary software works. Overall, I can't say enough good things about PhoneBurner. **What do you dislike about PhoneBurner?** I don't necessarily say it doesn't work well for me. I'm just a nerd that likes to kinda mess around with things, and I know that there are some native GoHighLevel plugins for the CRM, but I just didn't have access because of the way my subaccount is created off a very large backend where the primary account wasn't able to install that for everybody. Nor did they wanna fund that. So, I think that was maybe one thing. As far as, you know, the folder systems is okay. I think it could be better than having a folder system. But I've been able to manage as well as create some things on the backend that have improved that system for me. So nothing out of the blue that really doesn't work well for me. Everything works well because I'm able to work around it. **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner solves compliance issues by handling monitoring and spam remediation. It enhances contact rates by maintaining local presence with licenses, ensuring I am seen as a legitimate business owner. **Official Response from Ken Outly:** > Thank you for such a thoughtful and detailed review, we really appreciate it. It’s great to hear you’re getting value from the UI, reporting, connect scores, and compliance capabilities, and we love the shoutout to Fin and our support team. We also hear your feedback on integrations and organization and we are always looking for ways to improve there. Thanks again for being part of the PhoneBurner community. We’re excited to keep supporting your success. ### 3. Boosts Efficiency with Personalized Touch **Rating:** 5.0/5.0 stars **Reviewed by:** Karen H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about PhoneBurner?** PhoneBurner has allowed me to have more B2B clients at one time. I love the ease of use with PhoneBurner. The CRM is excellent, and setting up new clients is a breeze with being able to copy Dialing and Live Answer button sets. I like the folder system, and I'm especially happy that PhoneBurner has updated the system for folder additions and changes to complete quicker than it was at one time. I also find the system for verifying caller ID terrific. Everything about adding a new client is done very quickly, which I really enjoy. The PhoneBurner Customer Service is fantastic, whether I reach out by email or telephone. **What do you dislike about PhoneBurner?** I don't like the options offered in PhoneBurner where you select and build a Dialing list to call. It starts at ten and goes up 25 and then 50, etc., but I would like for it to start in increments of five. Sometimes I just need to make five calls at one time. I have some clients who have a fifteen per day level. It would be better to have increments of five, ten, fifteen, twenty, twenty-five, fifty, etc. **What problems is PhoneBurner solving and how is that benefiting you?** It makes reaching out to leads much quicker by setting up multiple calls at one time. I like staying on the dialer from start to finish, unlike systems that auto-dial. **Official Response from Ken Outly:** > Thank you for the 5-star review — we truly appreciate you taking the time to share such detailed feedback. It’s great to hear that PhoneBurner is helping you manage more B2B clients efficiently while maintaining a personalized touch. We’re especially glad the CRM, folder updates, caller ID verification, and the ability to copy Dialing and Live Answer button sets are making client setup fast and seamless. I’ll be sure to pass your kind words along to our support team as well. We also value your suggestion about dialing list increments. Feedback like this helps us refine the platform to better support different pacing needs and client volume requirements. Thanks again for trusting PhoneBurner to power your outreach — we’re proud to support your continued growth. ### 4. Effective Calling Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about PhoneBurner?** I like that PhoneBurner solves the constant spam issue with my phone numbers not appearing as spam, which is really important to me. The team support is quite responsive and very helpful. After the onboarding session, everything was clear and easy to use. **What do you dislike about PhoneBurner?** Just a few little issues when merging with others. In this case, if you go back (click on the X button before or after merging), the phone is still connected, but you can not take over the phone at this point after you merge the call. **What problems is PhoneBurner solving and how is that benefiting you?** I use PhoneBurner to call leads and it solves the spam issues and improves connection rates. Phone numbers don't appear as spam, and the team support is responsive. **Official Response from Ken Outly:** > Thank you for the great review! We’re glad to hear PhoneBurner is helping improve your connection rates and keep your calls from being flagged as spam—that’s a huge focus for us. It’s also great to know onboarding and our support team made getting started smooth. We appreciate the feedback on the call merge experience as well—that’s helpful insight, and our team will take a closer look. Thanks again for choosing PhoneBurner—we’re excited to keep supporting your success! ### 5. Seamless Team Management, Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about PhoneBurner?** I use PhoneBurner for managing my team and letting them make phone calls. I appreciate how PhoneBurner solves several issues for me, like team management, phone number availability, listening in on calls, and distributing leads. It's really easy to use, which I love. Normally, buying phone numbers, getting a power dialer, and acquiring leads would be separate processes, but PhoneBurner combines all that into one smooth experience. The initial setup was very easy, and I find the platform overall very good. **What do you dislike about PhoneBurner?** I think distributing leads could be easier, but that’s my only real complaint. Overall, it’s a good platform and I’ve had a positive experience with it. **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner helps with team management, phone number availability, call monitoring, and lead distribution. It combines buying phone numbers, using a power dialer, and getting leads into one process. **Official Response from Ken Outly:** > Thank you for the 5-star review — it means a lot coming from someone managing a team. We built PhoneBurner to simplify the moving parts of outbound — team management, call monitoring, number availability, and lead distribution — so it’s great to hear it’s delivering that all-in-one experience for you. I appreciate your note on lead distribution as well. Feedback from leaders like you helps us continue improving workflows to better support scaling teams. Thanks again for your partnership and for trusting PhoneBurner with your team’s success. ### 6. Exceptional PhoneBurner Onboarding—Meticulous, Proactive, and Seamlessly Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Livia M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about PhoneBurner?** Juliette was exceptional throughout my PhoneBurner onboarding. She is meticulous, detail-oriented, and genuinely cares about doing things the right way. She took the time to walk through every component with patience and clarity, ensuring nothing was overlooked. Beyond simply onboarding, she was proactive in offering thoughtful ideas tailored to my business model and my clients’ needs. Her depth of knowledge, responsiveness, and commitment to precision made the entire process seamless and efficient. I could not have asked for a better onboarding experience. **What do you dislike about PhoneBurner?** I wish there was a simpler way to have an agency account with less expensive seats for clients. **What problems is PhoneBurner solving and how is that benefiting you?** Getting through outbound calls easier and organizing prospects. **Official Response from Ken Outly:** > Thank you so much for the 5-star review! We’re thrilled to hear about your onboarding experience with Juliette — her attention to detail, proactive approach, and genuine care for our customers truly set the standard for how we support our users. I’ll be sure to share your kind words with her. We also appreciate your feedback around agency account structures and seat pricing. Insights like this are incredibly valuable as we continue evolving our offerings to better support agencies and their clients. Thanks again for choosing PhoneBurner — we’re excited to support you as you streamline outbound calls and stay organized. ### 7. Fast Dialing Experience, Slight Setup Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Johnny G. | New Business Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about PhoneBurner?** I like PhoneBurner's speed dialer feature and the one-click solutions for sending emails and scheduling meetings, which help me keep the speed of my dials going. These features really help me stay focused, as I can get easily distracted, and they eliminate the time spent typing in phone numbers. **What do you dislike about PhoneBurner?** The setup was a little bit clunky, and having a setup checklist would have made it more efficient. While it was pretty easy to get going, I found the advanced features a bit difficult to set up. **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner cuts out the noise of other cold calling software, simplifies dialing, and lets me dial really fast. The speed dialer and one-click solutions streamline emailing and scheduling, keeping me focused and efficient without typing phone numbers. **Official Response from Ken Outly:** > Thank you for the 5-star review! We’re glad the speed of the dialer and one-click email and scheduling tools are helping you stay focused and dial fast — that’s exactly what PhoneBurner is built for. We also appreciate your feedback on setup and advanced features. Insights like yours help us continue improving onboarding and making the platform even smoother to get up and running. Thanks again for being part of the PhoneBurner community! ### 8. Game-Changer for My Business! **Rating:** 5.0/5.0 stars **Reviewed by:** Bela G. | CEO & Founder of IMG Properties LLC, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about PhoneBurner?** PhoneBurner has been nothing short of transformational for my team and me. From day one, it’s increased not just the quantity, but the quality of leads I’m able to convert. The software is incredibly intuitive and easy to use—no steep learning curve, just straight-up productivity. What really sets PhoneBurner apart is how much it empowers scalability. The ability to quickly add seats as my team grows has been a game-changer, allowing me to scale my business faster than I thought possible. The built-in CRM is everything I need—clean, efficient, and designed to actually help you close more deals, not just manage contacts. My team has thrived immensely since we made the switch. Our efficiency is through the roof, and we’re hitting numbers we used to think were out of reach. Bottom line: Don’t sleep on PhoneBurner. If you're serious about taking your sales or outreach to the next level, this is the tool you’ve been waiting for. I’m a fan for life. **What do you dislike about PhoneBurner?** When I first started using PhoneBurner, I ran into a bit of a hiccup importing files with a large number of data points. It was frustrating at first—but what really impressed me was how prompt, professional, and on-point the support team was. They responded quickly, walked me through the solution step by step, and made sure everything was running smoothly. You can tell they genuinely care about their users and want you to succeed. Since then, it’s been smooth sailing. The software is powerful, easy to use, and has made a huge difference in how efficiently I operate. And knowing I have a top-tier support team behind me just gives me even more confidence in using the platform every day. Highly recommend—not just for the features, but for the people behind them. **What problems is PhoneBurner solving and how is that benefiting you?** It's provides a CRM and it helps streamline our cold calling process. **Official Response from Ken Outly:** > Thank you for such a thoughtful review! We’re delighted PhoneBurner has helped your team scale and succeed, and we’re proud our support team could make the difference when you needed it. ### 9. Exceptionally User-Friendly with Outstanding Onboarding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nick P. | Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about PhoneBurner?** It is very user-friendly. The sales and onboarding staff make sure you are comfortable with each feature before moving on to the next. It is easy to implement the software into my daily workflow, and the automations will make moving through each call smooth. **What do you dislike about PhoneBurner?** I wish the automated emails would allow sending PDF files as email attachments **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner is helping me solve my issue with low sales calls. My manager has been on me for months to increase the number of calls I make daily and with PhoneBurner I will easily triple the number of dials I make in a day. **Official Response from Ken Outly:** > Thank you so much for the 5-star review! We’re thrilled to hear that PhoneBurner has been easy to adopt and that our sales and onboarding teams helped you feel confident with each feature. Making it simple to fit into your daily workflow — and helping you move smoothly through each call — is exactly what we aim for. Regarding automated emails and PDF attachments, you may want to explore our SmartSender feature. Many customers use SmartSender to send more personalized follow-up emails and include links to PDFs or other resources, and it often ends up being a great fit for workflows like the one you described. Our support team would be happy to walk you through it if helpful. It’s awesome to hear that PhoneBurner is helping you significantly increase your daily dials — best of luck hitting (and exceeding!) those call goals. Thanks for being part of the PhoneBurner community! ### 10. Effortless Cold Calling & Lead Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Cristofer R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about PhoneBurner?** I find PhoneBurner really helpful for cold calling. The CRM is great because it helps me keep track of my calls and potential leads. I really like its non-telemarketer feel, which makes it more pleasant to use. Also, I appreciate the CRM and folder system that they have. Plus, the setup was extremely easy for me. **What do you dislike about PhoneBurner?** Nothing yet **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner helps me keep track of my calls and potential leads, making cold calling more efficient. **Official Response from Ken Outly:** > Thank you for the fantastic review! We’re glad to hear PhoneBurner is making cold calling more efficient and helping you stay organized with your leads. It’s great to know the setup was smooth and that the experience feels natural and easy to use and that’s exactly what we aim for. We appreciate you being part of the PhoneBurner community! ### 11. Saving Time with Stellar Support and Efficient Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan A. **Reviewed Date:** October 23, 2025 **What do you like best about PhoneBurner?** I appreciate PhoneBurner’s responsive support team. They promptly assist us by hopping on calls and dedicating an individual support person to address our needs. The quick response to support emails, usually in under twenty minutes, is impressive. I find the platform extremely helpful in managing and organizing a large database for outbound calls. The capability to upload, manage, and process leads efficiently, along with the powerful search functionality, is invaluable. The saved search functions bring crucial data to the forefront, aiding call agents like me significantly. I value the power dialer feature that helps rotate numbers and manage their health against spam flags. Also, the ability to send emails based on call dispositions and access to email templates enhances efficiency. Using PhoneBurner has notably saved me time, which is crucial in sales. I have everything I need from PhoneBurner, and highly recommend it to others based on my positive experience. **What do you dislike about PhoneBurner?** Not much to dislike **What problems is PhoneBurner solving and how is that benefiting you?** I use PhoneBurner to manage and organize a large call database efficiently, save time with powerful dialing and search functions, and integrate with CRM for streamlined sales operations. **Official Response from Ken Outly:** > Thanks so much for this thoughtful review — we really appreciate you taking the time to share your experience. I’m glad our support team have been responsive and helpful — we know fast, hands-on support makes a big difference. It’s wonderful to hear the platform’s upload/lead management, saved searches, and power dialer features (and spam-health rotation) are streamlining your outbound process, and that disposition-triggered emails and templates are boosting efficiency for your agents.Thank you for recommending PhoneBurner, and we look forward to continuing to provide you with stellar service! ### 12. Effective Power Dialer, Needs UI Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Manzo . **Reviewed Date:** October 22, 2025 **What do you like best about PhoneBurner?** I find the setup of PhoneBurner to be fairly straightforward, which made the initial experience smooth and easy. I really appreciate the power dialer feature, as it is exactly what I need for my tasks. The ability to reach more contacts is incredibly beneficial, aligning perfectly with my goal to generate more sales. Using PhoneBurner, I am consequently able to enhance my efficiency. Despite only needing the power dialer, I value the fact that if it performs well, it's sufficient for my requirements. Furthermore, I have a strong inclination to recommend PhoneBurner to others who have similar needs, as it effectively addresses those key requirements. **What do you dislike about PhoneBurner?** I found the interface somewhat more complicated than it needed to be. Although it wasn't too bad, it was a little tricky to figure out how it worked. I believe that simplifying the user interface could improve the overall experience. **What problems is PhoneBurner solving and how is that benefiting you?** I use PhoneBurner to reach more contacts efficiently, generating more sales. The power dialer is essential for my needs, providing the main functionality I require. **Official Response from Ken Outly:** > Thanks so much for the great review! I’m really glad the power dialer is helping you reach more contacts and close more sales — that’s what PhoneBurner is all about. We also appreciate your feedback on the interface — we’re continuously working to make things simpler and smoother, and insights like yours really help us improve. Thanks again for the recommendation and for being part of the PhoneBurner community! ### 13. Minimal Clicks, Highly Customizable Folders for Easy Follow-Ups **Rating:** 4.0/5.0 stars **Reviewed by:** Chance B. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about PhoneBurner?** Minimal clicks to get to next dial. custom folders and ruled based on call dispositions. makes it very easy to organize follow ups in different buckets. very cutomizable **What do you dislike about PhoneBurner?** audio quality isn't always the best on calls. no setting to call only mobile numbers and skip office lines **What problems is PhoneBurner solving and how is that benefiting you?** Able to make calls much faster Able to organize follow ups and make sure prospects don't slip through the cracks **Official Response from Ken Outly:** > Thanks for the great review! We’re glad PhoneBurner’s minimal-click dialing, customizable folders, and disposition-based rules are helping you move faster and stay organized with follow-ups. We appreciate your feedback on call audio quality and number selection — that input helps us continue improving the platform. If you ever need help optimizing call quality or workflows, our support team is always happy to assist. Thanks again for being part of the PhoneBurner community! ### 14. Effortlessly Set Up Auto Dialer with Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Paul L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about PhoneBurner?** I like the ease of use of PhoneBurner, which makes setting up very easy. The system has the do not call list scrubbing and the auto dialing in place, solving some key problems for me. It was also the best system I could find for a competitive price. **What do you dislike about PhoneBurner?** I do not have any dislikes as of yet **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner handles do not call list scrubbing and automates dialing for us. **Official Response from Ken Outly:** > Thank you for the great review! We’re glad to hear PhoneBurner has been easy to set up and is helping streamline your dialing and DNC compliance. It’s awesome to know you’re seeing strong value at a competitive price and that’s exactly what we aim to deliver. We appreciate you choosing PhoneBurner and look forward to supporting your continued success! ### 15. Easy Interface and Excellent Onboarding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kame P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about PhoneBurner?** Support for onboarding and help through trust team which explains the best practices and steps to enroll Easy Interface and Features **What do you dislike about PhoneBurner?** I wish it had parallel dialer which can help us reach more people quickly **What problems is PhoneBurner solving and how is that benefiting you?** Currently we have to reach our customers and prospects manually but with this we can load the list and go through it easily **Official Response from Ken Outly:** > PhoneBurner aims to streamline the process of reaching out to customers and prospects, saving you time and effort. We're pleased to hear it's making a positive impact for you. ### 16. An incredible company **Rating:** 5.0/5.0 stars **Reviewed by:** Nico M. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about PhoneBurner?** They're always prompt to respond to our needs. Whether it's their support team or our success coach/contact they're always there for us. We also contributed to a Beta program which meant alot to have been included - they listen and implement the needs and concerns of their customers. We've been clients for nearly 3 years now and have never considered working with anybody else - in fact we've more than tripled the amount of seats we have active. I cannot say enough good things about them as a company and each individual person we've worked with. **What do you dislike about PhoneBurner?** The only negative, and trust me, I had to give it serious thought, is not having a separate admin login without creating a whole new seat. **What problems is PhoneBurner solving and how is that benefiting you?** The only 'problems' we've had with PhoneBurner has been disrupted service but, by the time we reported it, it was already a known issue and was back online in very short order. I should also add, this has rarely occurred. **Official Response from Ken Outly:** > Thank you for your amazing review! We are thrilled to hear that you have had such a positive experience with our team and platform. Your feedback about the separate admin login is duly noted, and we appreciate your input. We are constantly working to improve our services and will take your suggestion into consideration for future updates. We are grateful for your continued support over the past 3 years and are delighted to hear about the growth you have experienced using PhoneBurner. Please don't hesitate to reach out if you have any further feedback or if there is anything else we can assist you with. Thank you for being a valued customer! ### 17. Efficient Calling with Minor Glitches **Rating:** 2.5/5.0 stars **Reviewed by:** Miguel L. **Reviewed Date:** December 04, 2025 **What do you like best about PhoneBurner?** I appreciate PhoneBurner for enabling faster calling, which makes my work more efficient. I love the clear reception it provides, which ensures smooth communication during calls. Additionally, having everything organized within the platform allows me to keep track of calls and follow-ups effectively. **What do you dislike about PhoneBurner?** If I'm calling Florida numbers and a few are registered out of state, like in Reno, Nevada, PhoneBurner skips them. There's no way to include them in the power dialing, so I have to call them manually. **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner allows me to do faster calling, with clear reception and the ability to track calls and follow-ups. **Official Response from Ken Outly:** > Thank you for sharing your positive experience with PhoneBurner. We understand the frustration with out-of-state numbers being skipped but feel free to reach out to our support team who can review your setup to make sure the system is working as expected. We appreciate your input and will strive to enhance your calling experience. ### 18. Easy to Use, Highly Configurable, and Smooth Implementation Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about PhoneBurner?** It's ease of use, integration, and implementation, configurability, and how it can help organize outbound efforts. I was quite surprised the ease and support of the implementation by their engineer Derek Chavez. Phone burner will get heavy use from our BDR team. **What do you dislike about PhoneBurner?** The only downside I can say at this time, is it only allows domestic dialing. **What problems is PhoneBurner solving and how is that benefiting you?** Organization of dialing contacts, capturing dispositions, setting workflows of dial session outcomes, and keeping our BDR's focused. This is a big win for our organization. **Official Response from Ken Outly:** > Thank you for the 5-star review! It’s great to hear PhoneBurner is helping your BDR team stay organized, focused, and productive with outbound efforts. We are especially glad Derek was able to make the implementation smooth — I’ll be sure to pass along your kind words. We also appreciate the feedback on international dialing. Insights like this help guide how we continue evolving the platform. Thanks again for choosing PhoneBurner — we’re excited to support your team’s success. ### 19. Flawless Call Quality—The Ultimate Sales Calling Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rob B. | Loan Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about PhoneBurner?** Keeps me locked in while making calls. No excuses, it works flawlessly. Call quality is the highest of any internet calling service I have used. Great overall tool. The best software out there for anyone who makes sales calls. Ability now to integrate with GoHighLevel is insane. **What do you dislike about PhoneBurner?** Nothing at all, it does everything I want it to do. **What problems is PhoneBurner solving and how is that benefiting you?** Saving me time is the #1 benefit. **Official Response from Ken Outly:** > Thank you for the 5-star review! We love hearing that PhoneBurner keeps you locked in and delivering consistently high call quality — that focus and reliability are exactly what we strive for. Saving you time while helping you power through sales calls is what it’s all about. We’re especially glad you’re enjoying the GoHighLevel integration — it’s a game changer for many teams. Thanks again for the incredible feedback and for trusting PhoneBurner as your go-to sales calling tool! ### 20. PhoneBurner Changed My Life — Literally **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about PhoneBurner?** PhoneBurner helps me stay focused on the task at hand. The layout and customer portal are phenomenal—clean, intuitive, and easy to use. It took me literally just minutes to get started. What impressed me most was how quickly the PhoneBurner team jumped in with support to help me hit the ground running. I’m a Systems Engineer by trade, and after years in tech, I know what it takes to build great software. After using PhoneBurner daily, I can confidently say it isn’t just great—it’s a lifeline. When my wife was diagnosed with a brain tumor and underwent surgery, I had to pivot my career and begin working from home full-time. As medical bills piled up, I needed a tool that could help me stay focused, make calls efficiently, and rebuild my income—and PhoneBurner delivered. The fact that it was so easy to integrate into my daily routine—and that it saves me hours of time—made it possible for me to restart my career in sales, find new clients, and increase my earnings, all while still caring for my wife. Coincidentally, I’m also a YouTuber (30k subs—nothing crazy, but I dabble), so I truly appreciate the value of PhoneBurner’s YouTube tutorials. The team didn’t just build a powerful platform—they had the foresight to back it up with top-tier onboarding content. That reflects real thoughtfulness and intelligence. They didn’t just create a tool—they created a full support system for people like me. PhoneBurner is worth twice what it charges. I love it, I use it daily, and I can’t recommend it enough. **What do you dislike about PhoneBurner?** I wish there was an app that would help me harness phoneburners amazing tool on my phone. **What problems is PhoneBurner solving and how is that benefiting you?** Phone saves time. It helps me make enough calls each day to get sales. Calling hundreds of numbers a day simply is not an option for me to do by hand. **Official Response from Ken Outly:** > Thank you so much for sharing your incredible experience with PhoneBurner! We are thrilled to hear that our platform has been such a valuable tool for you during a challenging time. Your feedback about the need for a mobile app is duly noted, and we appreciate your suggestion. We are constantly looking for ways to improve our services and make them more accessible to our users. If you have any further suggestions or feedback, please feel free to reach out to our support team. We are here to assist you in any way we can. Thank you for being a part of the PhoneBurner community, and we wish you continued success in your career and on YouTube! ### 21. We utilize Phone Burner for a small Sales Team in the Sports Memorabilia Industry **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about PhoneBurner?** The dialing system and ways to organize your team to call directly to customer pools are efficient and I am especially impressed with how the dispositions function to separate your leads after the initial first call for follow up. Each Sales Representative can easily sort and organize their sales leads based on a number of different criteria including previous history, previous call attempt, phone number area code, etc. We can customize our account to specific other criteria such as product purchased, ad codes and others that are very useful. The program allows for setting appointments for follow ups so there is less to fall through tthe cracks for your sales team. **What do you dislike about PhoneBurner?** A note to the Improvement and Development team: The email creation technology is a bit behind in it's ability to create a really great attached marketing email to send your sales leads. **What problems is PhoneBurner solving and how is that benefiting you?** Reaching more clients per day! **Official Response from Ken Outly:** > Thank you for sharing your positive experience with PhoneBurner's efficient dialing system and lead organization features. We understand your feedback about the email creation technology and will take it into consideration for future improvements. ### 22. Best on boarding 1 on 1 experiences of my life, already referring clients to them. **Rating:** 5.0/5.0 stars **Reviewed by:** Howard F. | Founder & Author, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about PhoneBurner?** I shortlisted three providers, one of which was my current provider, and the other was Koncert. I used G2 and Capterra to help with my selection, and both platforms ranked Phone Burner (referred to as PB) and Koncert highly. PB offers a month-to-month contract that allows you to try it out, and it has three service tiers. I opted for the $215 level and also purchased six telephone numbers. So, why did I choose PB? One of the main features is the voicemail drop, which is a significant time saver. This feature enables PB to send emails directly, reducing the time spent going back and forth with my CRM. Although I found it initially intimidating to learn all these new tools, the onboarding experience has been the best I've encountered in over 20 years. **What do you dislike about PhoneBurner?** There is no functionality, as with KONCERT and other power dialers to go into your CRM find one person you want to phone call and just call that person. You actually have to import them as part of a CSV file. That seems to me would be an easy add-on that would come in handy otherwise you have to use your cell phone and a lot of people don't wanna do that.The whole philosophy behind phone dialers is to get through a whole bunch of numbers with a 3 to 400% increase in productivity and they do it very well **What problems is PhoneBurner solving and how is that benefiting you?** Productivity increase in phone calling. A reliable voicemail drop and integration with my CRM called NIMBLE. For those of you old enough to remember the contact manager of the 1990s it was called ACT... and gold mine was the winner of the awards in PC magazine back in the day and that's the same person that created NIMBLE CRM... so it came down to finding a phone dial that was reliable could do a voicemail drop and that would work with my CRM. **Official Response from Ken Outly:** > Thank you for sharing your positive experience with our onboarding process and features like voicemail drop. We're thrilled to hear that you find PhoneBurner beneficial for increasing productivity and integrating with your CRM. We appreciate your feedback regarding the functionality to call a single person directly from your CRM, and we will definitely take this into consideration for future updates. Your satisfaction is our priority, and we are here to assist you with any questions or concerns you may have. If you need further assistance or have any suggestions, please feel free to reach out to our support team. Thank you for choosing PhoneBurner and for referring clients to us! ### 23. You'll never feel alone when you work with PhoneBurner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about PhoneBurner?** PhoneBurner is a game changer for us. We have been dealing with inconsistent call volume and (we're still in the early adoption stage of using) we've found it to be incredibly user-friendly and easy to implement into our everyday workflows. This is going to be a daily used tool for our business, and have felt supported since our first interaction with PhoneBurner. It was also really easy to integrate with our CRM (HubSpot). This is more than just a dialer as well, the features in the system are endless. Need your phone number monitored? They got that covered. Need training? Reach out to their onboarding team (we worked with Derek Chavez) and it was excellent. **What do you dislike about PhoneBurner?** The only downside I have is that our calls are now TOO efficient! **What problems is PhoneBurner solving and how is that benefiting you?** Tracking calls accurately, speeding up our calls to attain higher call volume, keeping our team efficient. **Official Response from Ken Outly:** > Thank you for sharing your positive experience with PhoneBurner! We're thrilled to hear that you find our platform user-friendly, easy to integrate with HubSpot, and that it has become a valuable daily tool for your business. We understand that increased efficiency can sometimes lead to challenges with call volume, but we're glad to see that you're enjoying the benefits of faster and more accurate call tracking. If you ever need assistance or have further feedback, please don't hesitate to reach out to us. We're here to support you every step of the way. Thank you for choosing PhoneBurner! ### 24. Phone Burner: The Best App for Cold Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Dusti W. | Appointment Setter, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about PhoneBurner?** Best app for use in cold calling. Have tried a few others but they don't compare to Phone Burner I use it daily. **What do you dislike about PhoneBurner?** Honestly, I have no complaints. The service is excellent, and I use it daily. **What problems is PhoneBurner solving and how is that benefiting you?** The speed at which contacts are made and leads are tracked is impressive. **Official Response from Ken Outly:** > We appreciate your feedback and are happy to hear that you are satisfied with the speed and efficiency of PhoneBurner for your daily use. ### 25. Outstanding Support, Though Dashboard Feels Outdated **Rating:** 5.0/5.0 stars **Reviewed by:** kae E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2025 **What do you like best about PhoneBurner?** So far, I have found the customer support to be outstanding. **What do you dislike about PhoneBurner?** The only drawback for me, which is quite subjective, is that the dashboard appears somewhat outdated overall. **What problems is PhoneBurner solving and how is that benefiting you?** I can reach a higher number of leads in less time than before. **Official Response from Ken Outly:** > Thank you for your kind words about our customer support. We understand your concern about the dashboard and will take your feedback into account as we work on improving the user experience. ### 26. Simple to use...makes the job of cold calling much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Sonja V. | Director of Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about PhoneBurner?** This tool is straightforward to use and has made the process of cold calling significantly easier for me. **What do you dislike about PhoneBurner?** Hard to go backwards when in a dial session **What problems is PhoneBurner solving and how is that benefiting you?** We have to call hundreds of potential candidates as recruiters in financial services. The software makes that much easier. **Official Response from Ken Outly:** > It's great to hear that PhoneBurner has simplified your cold calling efforts! We value your input about the dial session and will strive to enhance the user experience in that aspect. ### 27. I’ve used many different CRMs over the years. **Rating:** 5.0/5.0 stars **Reviewed by:** Frank B. | Call center manager + sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about PhoneBurner?** It’s hard to pick just a few features because tools like Armor, the dialer(in general), and everything within Leadstream truly stand out. You can fine-tune almost every aspect of the actual CRM, and honestly, I could go on for a long time about everything I like about PhoneBuner. **What do you dislike about PhoneBurner?** There was one thing missing: transcripts. But guess what PhoneBurner recently added? PHONE TRANSCRIPTION! **What problems is PhoneBurner solving and how is that benefiting you?** I wouldn’t say it was a problem, but I did have questions, especially in the beginning. Every time I had a question, it was answered—and not only that, but I also received a follow-up call each time from a different employee, making sure I was good to go. Now that is A+ service in my eyes! **Official Response from Ken Outly:** > Thank you for sharing your positive experience with PhoneBurner! We're thrilled to hear that you are enjoying features like ARMOR, the dialer, and Leadstream. We appreciate your feedback on the addition of phone transcription and are glad to hear it has enhanced your experience. At PhoneBurner, we strive to provide excellent customer service and support, so we're delighted to hear that you have had a positive experience with our team. If you ever have more questions or need assistance, please don't hesitate to reach out. We are here to help and ensure you have a seamless experience with our us. Thank you for choosing PhoneBurner! ### 28. Phoneburner is A+ **Rating:** 5.0/5.0 stars **Reviewed by:** Tauryn J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about PhoneBurner?** The time that it saves and how everything I need is right there within the platform **What do you dislike about PhoneBurner?** I just wish they had open hours on the weekends **What problems is PhoneBurner solving and how is that benefiting you?** I am reaching more customers ina shorter time span **Official Response from Ken Outly:** > Thank you for sharing your positive experience with PhoneBurner! We appreciate your feedback about weekend availability and will keep it in mind as we continue to improve our service. ### 29. Phoneburner has so many awesome features I never even knew beyond their powerdialer! **Rating:** 4.5/5.0 stars **Reviewed by:** Bryan M. | Life Insurance Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about PhoneBurner?** I think it's amazing you can send out emails from your chosen email with dispositions! It makes calling and following up such a fast and easy process I save hours a day just by using phoneburner. Also their Armor is awesome! It tells you when numbers are flagged and they will have the flag removed. They even teach you better calling practices to help prevent it from even happening. **What do you dislike about PhoneBurner?** It's a little expensive, but it does save me lots of time and time is money. **What problems is PhoneBurner solving and how is that benefiting you?** It makes calling so much faster. I have so much time using the power dialer. I also like it because its easy to organize my contacts. I was using Go High Level, and I don't even touch GHL any more since using phone burner. **Official Response from Ken Outly:** > We're thrilled to hear that you're enjoying the features of PhoneBurner, especially the email integration and ARMOR feature! We understand that cost is an important factor, but we're glad to hear that the time-saving benefits are making a difference for you. ### 30. PhoneBurner Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about PhoneBurner?** PhoneBurner so far has been an amazing tool that has allowed me to cut down on call time ensuring I am able to make more phone calls during the day, ultimately turning into more live calls! **What do you dislike about PhoneBurner?** Other than having to build out a backend connection to our CRM, I like everything about PhoneBurner. **What problems is PhoneBurner solving and how is that benefiting you?** It is solving the problem of having to wait to leave every voicemail individually and cutting down on call time. **Official Response from Ken Outly:** > Thank you for your feedback! We're glad to hear that PhoneBurner has been an amazing tool for you, and we appreciate your support. ### 31. Amazing Tool That Has Increased My Productivity! **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Insurance Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about PhoneBurner?** I like that I have been able to eleminate all my papers and manage my contacts in one solution. The ease of use and flexibility to customize it to my needs is remarkable. Then the automated phone dialing in the dialing sessions helps me to make the dials and disposition the contacts all at the same time! Wow, wow, wow! Being able to prerecord voicemails and leave them at the click of a button, makes me more consistant in my message and saves a ton of time! Same thing for being able to setup emails that you can send with the click of a button is also awesome! **What do you dislike about PhoneBurner?** There is nothing I dislike about it. The monthly cost is hard to swallow at first, but then when you get into it you see the value! I know I will definately make more money by having it to more than cover the cost. **What problems is PhoneBurner solving and how is that benefiting you?** All inclusive CRM, helps me get through dialing all my leads, organization of all my contacts. Keeps me productive in my schedule. **Official Response from Ken Outly:** > Thank you for your positive feedback! We're glad to hear that PhoneBurner has helped you eliminate paperwork and manage your contacts more efficiently. We appreciate your comments about the automated dialing, pre-recorded voicemails, and email setup features. We understand that the monthly cost may seem high initially, but we're pleased to hear that you see the value and potential for increased earnings. We're grateful for your support! ### 32. Both a CRM and Phone Dialer - with organization folders! **Rating:** 5.0/5.0 stars **Reviewed by:** Nigel P. | Agency owner and user, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about PhoneBurner?** The most helpful about phone dialer is the notes and ease of use when keeping up with customer information. **What do you dislike about PhoneBurner?** I do not dislike anything about phone burner. **What problems is PhoneBurner solving and how is that benefiting you?** The main business problem phone burner is benefiting me by allowing me keep up with thousands of consumers with notes and ease of use phone dialer for outbound sales tactics. **Official Response from Ken Outly:** > We appreciate your feedback and are happy to hear that PhoneBurner is helping you with outbound sales tactics by allowing you to keep up with thousands of consumers with notes and ease of use. Thank you for choosing PhoneBurner! ### 33. PhoneBurner is a Great Online Phone Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Christian S. | Senior Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about PhoneBurner?** I love how user-friendly the system is and how organized and effenticent it is to setup my calling folders for my team to make their daily calls. I've seen other phone dialers and this one is the best one I've seen... by far. Being able to click just once to get to the next caller, is such a great feature that not all other dialers offer. Plus, their customer support is great. They always reply in a quick and timely manner and always answer the questions I have. I also love the fact that I can purchase phone numbers from around North America and with ARMOR, my numbers are monitored and if they are flagged as spam, they are negotiated directly with the phone carriers. We don't have to lift a finger, they will take care of everything... which is so great. **What do you dislike about PhoneBurner?** I wish I had the ability to interchange my phone numbers between my team's contacts. Right now, once the initial call is made to a person, that phone number is attached to that record/contact. I wish I had the ability to change that phone number, after a certain amount of calls were made to that contact, and were unanswered. But that's about it. **What problems is PhoneBurner solving and how is that benefiting you?** Using PhoneBurner allows us to make more calls, all day, everyday. My team only has to focus on calling their files and nothing else. Before PhoneBurner, we were using a system that my callers had to dial the number, find out if that number was in a time zone that makes sense to call, and wasn't well organized. So finding the good leads from my callers was a chore, and very time-consuming. **Official Response from Ken Outly:** > Thank you for sharing your experience with PhoneBurner! We're delighted to hear that you find our system organized and efficient for your team's daily calls. We also appreciate your positive comments about our customer support and the ARMOR feature. We understand your feedback about the ability to interchange phone numbers. Please feel free to reach out to our support team as there is an ability to essentially clear the history of the Caller ID that displays for your contacts when using PhoneBurner purchased numbers. While it would reset all contacts to no longer have that Caller ID history, it is possible to do this via our support team. Thanks again for sharing your positive experience! ### 34. The onboarding and access to support is outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Paul H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about PhoneBurner?** Ease of use to set up and the feautures that allow flexible dialing experiences to include different communication channels **What do you dislike about PhoneBurner?** I would say the downside of phoneburner would be cost if you do not already have a lead system and the threat of dnc/spam challenges **What problems is PhoneBurner solving and how is that benefiting you?** Phone Burner has solved my efficiency communication problem, allowing me to contact prospects and customers in an automated but human touch way **Official Response from Ken Outly:** > Thank you for the positive feedback! We're glad to hear that PhoneBurner has helped solve your efficiency communication problem. We understand the concerns about cost and DNC/spam challenges and are continuously working to address those issues. We appreciate your input and are committed to providing a valuable solution for your communication needs. ### 35. Just Started It and I Love it! **Rating:** 4.5/5.0 stars **Reviewed by:** R S. | Driver Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about PhoneBurner?** 24/7 constant support w/ phone support 8AM to 6pm EST (that also allows call backs so don't wait on hold) / onboarding set ups / v mail drops (PRE RECORDED VMAILS BY YOURSELF SO CAN MOVE TO NEXT PERSON AS SOON AS IT GETS TO THEIR VMAIL! / dispositions built into the program / ATS integration, Tags, Saved Searches, Lead Searches, folders, Analytics on when the best time making calls has been for your campaign (available after purchasing #s for $5 and then additional $5 for the ARMOR), ARMOR protection to prevent your calls going to SPAM / being flagged AND having analytics of each call too, followup options / dispositions, adding customized emails / vmails, adding buttons for dispositions, and even templates for able to send emails / (also customizeable) and a VERY FRIENDLY CUSTOMER CARE / SUPPORT / ONBOARDING TEAM. It is also very user friendly and easy to use. **What do you dislike about PhoneBurner?** cost - more affordable programs BUT you don't get all the perks that phone bringers gets you - See what I wrote what is best about Phone Burner You get what you pay for! **What problems is PhoneBurner solving and how is that benefiting you?** Calling more leads aka improving my productivity and able to get to more drivers in the time frame in a day. This means I have a better chance of not losing drivers to not having time to get to them because this helps with that. It also helps with organizing who I talked to / what talked to them about / followups / if they are interested or not etc. **Official Response from Ken Outly:** > Thank you for sharing your positive experience with PhoneBurner! We're glad to hear that the 24/7 support, onboarding assistance, and features like voicemail drops, dispositions, and ATS integration are making a difference in your productivity and organization. We understand that cost is a factor, but we believe our program's benefits justify the investment. We appreciate your support! ### 36. It just hit the spot **Rating:** 5.0/5.0 stars **Reviewed by:** Sergey P. | Loan originator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about PhoneBurner?** PHONE BURNER IS AWESOME!!! I have tried and set up many various softwares in my carrer working for a mid sized corp and then on my own. Most softwares claim they can do it all, but they always fail to tell us that it takes a village to set up all of the workflows, which discourages most people to use it, and thats' why they leave bad reviews a lto of times. And that is the trend lately with all softwares and most services in genereal - do everything yourself,m dont bother us, here is the library of guides and dumbxx.. AI bot. However to my surprise Phoneburner onboarding was the smoothest and most lovable process of all i had. The rep Carly never told me "well, it depends on how you want it to be set up" . Instead she just asked questionsa about my biz and set up the workflow for me, which was the most important thing for me - it enabled me to get going with my cold calls without wasting time on the set up. Noe that it works for me, i can just enhance it a bit to my liking but overall it is exactly what I needed. She helped me set up all the folders, custom searches, email integrations, email signatures, custom fields, imports, etc. Also what i liked a lot about Phoneburner is that it doesnt have unnecessary extra bells and whistles that other SAAS systems think users are craving for. All i need is to make my cold calls efficient wihtout excessive settings and the system to work fast. Phoneburner does deliver on that **What do you dislike about PhoneBurner?** nothing so far. very excited about. was hesitant to buy it before a few years ago, becaseu of the price, but i think it is worth it. **What problems is PhoneBurner solving and how is that benefiting you?** cold calling. I already explained in the review section all of this. **Official Response from Ken Outly:** > Thank you for sharing your positive experience with PhoneBurner! We are thrilled to hear that our onboarding process was smooth and tailored to your business needs. It's great to know that Carly provided you with the support you needed to get started with your cold calls efficiently. We appreciate your feedback on the simplicity and effectiveness of our system. If you have any questions or need further assistance as you continue to use PhoneBurner, please don't hesitate to reach out. We are here to support you every step of the way. Thank you for choosing PhoneBurner! ### 37. The software is easy to use, but very robust in features and analytics. Very easy to stay organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about PhoneBurner?** The best feature of Phone burner is reminder emails, sms and email feature, call tracking and ease of implementation. Its very easy to use and learn the features. I like the ability to add customized tags and search by tags in order to follow up with clients. Sales tracking and pipeline status are helpful to stay organized. Overall, its very robust and seamless. **What do you dislike about PhoneBurner?** So far its been great. No issues. But I wish it had a feature for more outbound phone numbers through auto generation of new numbers each time you dialed out. **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner solves the problem of staying organized while tracking your hot, warm, cold leads and sales pipeline. All while making it easy to dial out and keep notes on the each client interaction. **Official Response from Ken Outly:** > We're delighted to hear that you find PhoneBurner easy to use and that it helps you stay organized while tracking leads and sales pipeline. The reminder emails, SMS, and email features, as well as call tracking, are designed to streamline your workflow. We appreciate your suggestion for more outbound phone numbers and will keep it in mind for future enhancements. ### 38. Informative sales process, easy setup, big time saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Kate N. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2024 **What do you like best about PhoneBurner?** We are new to the world of cold calling and the rep at Phone Burner answered all of our questions thoroughly, including best practices around DNC numbers. They partner with a Compliance Center that integrates easily with the program. The setup process was very easy, including the integration with our Salesforce system. This will be a huge time saver for our team to be able to get through more calls and improve our overall reporting. **What do you dislike about PhoneBurner?** The only thing to be aware of is that if you want to utilize the DNC Compliance system, there is an additional charge. We did not initially account for this, but felt it was necessary to use this additional subscription (separate company). **What problems is PhoneBurner solving and how is that benefiting you?** Allowing us to cold call with the DNC compliance working seamlessly in the background. Better disposition tracking. **Official Response from Ken Outly:** > We're glad to hear that PhoneBurner is solving the problem of cold calling with seamless DNC compliance and improving your disposition tracking. Thank you for choosing PhoneBurner to help your team get through more calls and enhance your overall reporting! ### 39. Game changing software! **Rating:** 5.0/5.0 stars **Reviewed by:** Rene R. | Mortgage Loan Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about PhoneBurner?** As a mortgage loan officer, PhoneBurner has become an essential tool for my daily workflow. It allows me to power through my contact list efficiently - up to 50 per hour! The ability to leave pre-recorded voicemails and send 1-click follow-up emails based on call outcomes has saved me hours, freeing up time to focus on more valuable client conversations. I also use the CRM functionality as my needs are pretty minimum. This isn't a robust feature but it certainly works well. Implementation was amazing. Very easy and they held my hand through it all. **What do you dislike about PhoneBurner?** I wish CRM features were a little more robust! **What problems is PhoneBurner solving and how is that benefiting you?** I tend to not make enough contacts in a day - this forces me to do it. **Official Response from Ken Outly:** > We're thrilled to hear that PhoneBurner has become an essential tool for your daily workflow as a mortgage loan officer! Our goal is to help you power through your contact list efficiently and save you time for more valuable client conversations. We appreciate your feedback about the CRM functionality, and we're always working to improve our features based on customer input. ### 40. From Purchase-to-Onboarding-to-Setting up the System - Couldn't be Happier!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about PhoneBurner?** Onboarding - shout out to Juliette - hands on help with setting up the dialer and making sure everything worked the way I liked. Making sure I understood how to operate and set up the local presence feature and that it was working properly. Setting up the emails to send properly, efficiently, and with the ease of literally one click. I have multiple states so it required multiple email templates with unique phone number's specific to each state but instead of it being complex and difficult to navigate Juliette helped me set up each template for each state so it would be with one click at end of each call! Saves so much time. Also, helping with making sure the dialer dispositions were correct for the outcomes I wanted, and that those dispositions sent the lead into the correct folder. Basically streamlining the entire sales process for me. Instead of all the tedious things that occur so many times through the day - once set up to my criteria - the system does almost all the work. Being able to transition from calls, to email, to follow ups, to leads is so smooth and seamless because the actual phoneburner interface is user friendly and simple to navigate once you go through onboarding. It took a little time and I had a lot of questions but Juliette was WAY TOO PATIENT and DILIGENT! 10 STARS! Couldn't be happier. **What do you dislike about PhoneBurner?** Honestly it has made my sales process so much easier, effecient, and allowed me to just focus on working I don't have any at the moment. **What problems is PhoneBurner solving and how is that benefiting you?** Dialing to multiple states so local presence per state. Protecting my numbers against SPAM so my phone calls get answered. Not hand dialing or copying and pasting numbers. Also, one click emails versus copy and pasting. Sorting leads into specific folders depending on outcome of the call. So lead management. Appointment setting as well. Reminders for follow ups. Once SMS approved texting clients reminder notifications regarding our appointments. **Official Response from Ken Outly:** > Thank you for sharing your wonderful experience with PhoneBurner! We are happy to hear that Juliette provided you with exceptional onboarding assistance and helped streamline your sales process. It's fantastic to know that the system has made your work easier and more efficient. We appreciate your feedback and are delighted that you are enjoying the benefits of local presence, lead management, appointment setting, and more. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to help and support you every step of the way. Thank you for choosing PhoneBurner! ### 41. Time savings from PhoneBurner is game changing! **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher Q. | Recruiter / Life Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about PhoneBurner?** Power dialing allows me to stay in contact with all of my leads and track calls, texts, emails, voicemails and conversations. Amazing! **What do you dislike about PhoneBurner?** I get confused sometimes with the call disposition options but I'm learning how to customize them so its more meaningful to me as I manage the sales process. **What problems is PhoneBurner solving and how is that benefiting you?** Calling my clients during specific time windows is critical in terms of opportunities to have meaningful conversations. The power dialer puts the process in hyper-drive so I can dial more people, in less time and communicate with more people when it matters most. **Official Response from Ken Outly:** > Thank you for sharing your positive experience with PhoneBurner's power dialing feature! We understand that customizing call disposition options can be a learning process, and we're here to support you every step of the way. Feel free to contact our support team if you would like additional help. It's also great to hear how PhoneBurner is helping you maximize your time and have more meaningful conversations with your clients during critical time windows. ### 42. If you are doing outbound calls, you need PhoneBurner **Rating:** 5.0/5.0 stars **Reviewed by:** Craig Peloquin A. | North American Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about PhoneBurner?** Saves me hours of dialing every week. Records every call. Let's me have a team calling and make sure they are on task. Best tool ever! My secret weapon for sales calls. **What do you dislike about PhoneBurner?** Nothing i dislike about Phoneburner. Best sales tool for outbound calls. **What problems is PhoneBurner solving and how is that benefiting you?** More efficient calling **Official Response from Ken Outly:** > Thank you for your feedback! We're happy to hear that PhoneBurner has been your secret weapon for sales calls and has made your outbound calling more efficient. ### 43. Great Dialer!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan P. C. | Sales Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about PhoneBurner?** I love the crm and how easy it is to use. Also, the dialer features when you are done with a call really helps me organize things. **What do you dislike about PhoneBurner?** I don't have any issues w/ PhoneBurner at all. It does exactly what I need it to do. **What problems is PhoneBurner solving and how is that benefiting you?** It makes calling a lot of leads very easy. **Official Response from Ken Outly:** > Thank you for the positive feedback! We're glad to hear that you don't have any issues with PhoneBurner and that it's meeting your needs. Making calling leads easy is one of our main goals, so we're happy to hear it's benefiting you. ### 44. Great Dialer when avoiding parallel dialers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about PhoneBurner?** PhoneBurner is a great power dialer for companies that don't see a need to dial multiple lines at a time, potentially increasing spam risk. Their Customer Service team is among the best that I have ever dealt with, they pick up the phone promplty, almost alwasy solve my problem on that call and do so with a great attitude. **What do you dislike about PhoneBurner?** I wish the UI felt a bit more "up to date". **What problems is PhoneBurner solving and how is that benefiting you?** It allows my reps to make significantly more dials than they could with a phone an a number list. This gives us enough outreach effrots to solve for our revenue goals. **Official Response from Ken Outly:** > Thank you for your kind words about our Customer Service team! We understand the importance of efficient and helpful support. We appreciate your feedback about the UI and are continuously working to update and improve it for a better user experience. ### 45. Excellent Service on an intuitive platform **Rating:** 5.0/5.0 stars **Reviewed by:** Leif F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2025 **What do you like best about PhoneBurner?** I like the simplicity and the speed in which I can dial and achieve results **What do you dislike about PhoneBurner?** I like just about everything. I think if you could toggle between emails on one login that would make it great for some power users. Otherwise pretty good **What problems is PhoneBurner solving and how is that benefiting you?** Seems to work quite well **Official Response from Ken Outly:** > We're happy to hear that you're enjoying the simplicity and speed of PhoneBurner! Your suggestion about the email feature is noted, and we'll explore ways to enhance the platform for power users like yourself. ### 46. Phoneburner review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about PhoneBurner?** Saves a lot of time, easy to use and the reporting is very good **What do you dislike about PhoneBurner?** Doesn't pull in names on Do Not Call lists **What problems is PhoneBurner solving and how is that benefiting you?** It makes outbound calling a lot easier **Official Response from Ken Outly:** > Thank you for sharing your feedback! We're thrilled to hear that you find PhoneBurner to be a time-saving and user-friendly solution with great reporting capabilities. We understand your concern about not pulling in names on Do Not Call lists and while we do have an integration with dnc.com, will take this into consideration for future improvements. We're glad to hear that PhoneBurner is making outbound calling easier for you. If you have any further suggestions or questions, please feel free to reach out to us. We appreciate your support and look forward to serving you better in the future. ### 47. Better for consumer marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about PhoneBurner?** The customer support is wonderful and will answer a phone call immediately with your answer, and follow it up with the written instructions. Top notch support. Also, saves a lot of time in dialing! **What do you dislike about PhoneBurner?** It does not integrate with my CRM, thereby creating some duplicative work. I do not want to send an email through their system because it brands the email with PhoneBurner's logo. It would be nicer if the contact page would hyperlink the email address for easy email follow up, rather than having to copy and paste. **What problems is PhoneBurner solving and how is that benefiting you?** Too much time leaving voicemails. **Official Response from Ken Outly:** > Thank you for your positive feedback on our customer support and time-saving features. We understand the importance of CRM integration and we are continuously working on enhancing our platform to better meet the needs of our users. We do have available to add your own custom email sending server so emails sent via PhoneBurner come from you directly. Please feel free to reach out to support who would be happy to assist to determine if that feature would work for your needs. Your input is valuable to us, and we appreciate you taking the time to share your thoughts! ### 48. I wish I could recommend this platform... **Rating:** 0.0/5.0 stars **Reviewed by:** Jacob B. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2024 **What do you like best about PhoneBurner?** When I first demo'ed PhoneBurner, I was very pleased and had a good experience with their sales rep. The platform was easy to implement and worked okay as a temporary CRM. Initially their support was very responsive and helpful. **What do you dislike about PhoneBurner?** Post implementation, after using the platform for over a year, I have constant call quality issues (and do not have issues with any other calling platforms or video conferencing softwares.). I use the platform daily and find it rather unreliable, mainly due to poor call quality. The integrations Phoneburner offers are very basic and definitely leave lots to be desired. Initially, I was blown away bythe platform and it's ease of use; however, I cannot confidently recommend PhoneBurner. **What problems is PhoneBurner solving and how is that benefiting you?** I can save time cold calling leads. The voicemail drop feature is helpful. **Official Response from Ken Outly:** > Thank you for sharing your experience with us. We're truly sorry to hear about the call quality issues you've encountered. We genuinely appreciate your initial positive feedback and are eager to restore your confidence in our platform. Our team has reached out to you personally to help troubleshoot and resolve these issues. We hope we have the opportunity to connect and look forward to helping you get back to productive and high-quality conversations. ### 49. Great Support! **Rating:** 5.0/5.0 stars **Reviewed by:** mark b. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about PhoneBurner?** I can make alot more calls in a short period of time. **What do you dislike about PhoneBurner?** Nothing yet...just alot of option for me to learn **What problems is PhoneBurner solving and how is that benefiting you?** Saving time and making me more efficient **Official Response from Ken Outly:** > Thank you for your positive feedback! We're thrilled to hear that PhoneBurner is helping you make more calls in less time and increasing your efficiency. We understand that the platform offers many options, and we're here to support you every step of the way as you explore them. If you have any questions or need assistance with any features, please don't hesitate to reach out to our customer support team. We're here to help and ensure you have a seamless experience with PhoneBurner. Thank you for choosing us to help you save time and be more productive! ### 50. Easy way to avoid call reludtance **Rating:** 4.5/5.0 stars **Reviewed by:** Rick O. | Candidate for MN State Senate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about PhoneBurner?** Great onboarding assistance. Able to use eitehr cell phone or browser, either with headphones. **What do you dislike about PhoneBurner?** the initial intro webinar was Way to fast other than to show something could be done, rather than how to do it. **What problems is PhoneBurner solving and how is that benefiting you?** Ability to make quick calls and leave voice mail messages easity. **Official Response from Ken Outly:** > We're happy to hear that you had a positive onboarding experience and find our platform flexible for your needs. We apologize for the fast-paced initial intro webinar and appreciate your feedback. It's great to hear that PhoneBurner is helping you make quick calls and leave voicemail messages easily. Thank you for sharing your experience with us. ## PhoneBurner Discussions - [How does PhoneBurner differ from other dialers?](https://www.g2.com/discussions/phoneburner-compared) - 1 comment, 2 upvotes - [How do you stop calls from breaking up?](https://www.g2.com/discussions/how-do-you-stop-calls-from-breaking-up) - 1 comment, 1 upvote - [What kind of reporting does PhoneBurner offer?](https://www.g2.com/discussions/what-kind-of-reporting-does-phoneburner-offer) - 1 comment, 1 upvote - [Does PhoneBurner have 1-click voicemails?](https://www.g2.com/discussions/does-phoneburner-have-1-click-voicemails) - 1 comment, 1 upvote - [How many calls can I get through in an hour?](https://www.g2.com/discussions/how-many-calls-can-i-get-through-in-an-hour) - 1 comment, 1 upvote - [View PhoneBurner pricing details and edition comparison](https://www.g2.com/products/phoneburner/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+14%3A40%3A56+-0500&secure%5Bsession_id%5D=fbc363d7-c829-4d26-b0c5-cab55f69d1c1&secure%5Btoken%5D=a617b56e72b44395e8854895e4e000e36b7f3d91af5f1cba1d523063650982ec&format=llm_user) ## PhoneBurner Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [CallBlitz](https://www.g2.com/products/callblitz/reviews) - [Clay](https://www.g2.com/products/clay-clay/reviews) - [GPT for Work](https://www.g2.com/products/gpt-for-work/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Integrately](https://www.g2.com/products/integrately/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [SugarCRM Solution Suite](https://www.g2.com/products/sugarcrm-solution-suite/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## PhoneBurner Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Link Activity - Attachment Activity **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Templates **Automation** - Interactive Voice Response (IVR) - Call Scrubbing **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top PhoneBurner Alternatives - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (850 reviews) - [Orum](https://www.g2.com/products/orum/reviews) - 4.6/5.0 (785 reviews) - [CallTools](https://www.g2.com/products/calltools/reviews) - 4.8/5.0 (74 reviews)