I was extremely glad to find phone burnerfor the following reasons. They put their best foot forward during the trial which has no time limitations only limitation a total minutes used. So if you sign up for a trial and don't get to it, it doesn't expire on you for the first 30 days it continues until you've used your minutes.
Sign-up monthly, continue month-to-month. No expensive upfront implementation cost, no long-term contract. A better sign of their commitment to customer satisfaction is their rollover policy of unused minutes. Unbelievably they allow you to roll over unused minutes from this month to the next month so that your investment is protected.
The PhoneBurner technology is as deeply integrated of the salesforce.com as any I've seen. It's super easy to create a list from either leads or contacts. Just select your leads upload them and you're dialing away.
An extremely demanding request I had was integration with my community environment. This is tricky as many times not even salesforce.com support personnel know what's going on and how to integrate. PhoneBurner worked with me tirelessly and efficiently and very quickly to fully integrate into my own community environment, smoothly navigating a tricky technological hurdle that salesforce.com had in place. They just took care of it.
Audio quality was not compromised during our trial as it was with other dialing solutions. The interface is extremely easy to use. The integration with salesforce.com makes it a cinch. The ease of recording voicemail and send email is also a huge plus.
But easily the biggest clincher for their superior performance is the PhoneBurner organization itself. Jeff Osness was an extremely responsive and accountable stakeholder in our success.
When I find an application that does what it says I'm a huge fan. But the real test for me is always whether the organization will support me when I need them. Phone burner more than satisfied on both counts.