GorillaDesk Reviews & Product Details

Making payments is intuitive for my customers should they pay by card, and processing payments on my end could not be any simpler.

I am just starting out my company, but I feel the software can be scaled up and allows me to automate and grow my operation at whatever pace I can handle. Review collected by and hosted on G2.com.

Currently the system doesn’t allow me to upload data from devices which I would need for accounts that require trend reports. A more comprehensive integration of field devices would be nice.

I also wish they had a form for sanitation reports for my commercial restaurant accounts. Though for a fee I can have my own form uploaded so that is a minor inconvenience.

I wish there was an an ability to generate more precise material use reports to extrapolate the quantity of concentrated materials from dilation rates instead of the total diluted application. Review collected by and hosted on G2.com.

The reduction of administrative time with client interactions. One person can reschedule hundreds of job on rain days, send email and text messages , invoice and follow-up in minutes.

A close second would be the technical support. Our experience with the Gorilla Desk support has been exceptional. New functionality sets are often added to Gorilla Desk which often provide great benefit to us. Sometimes we have questions about new things. Their support is top notch. Review collected by and hosted on G2.com.

Honestly, there is really nothing I dislike about the existing functionality of the software. Review collected by and hosted on G2.com.

I love how easy Gorilla Desk is to use. They layout is simple. The people at the help desk are always quick to answer any questions that I may have. When I purchased this program I did not have any training on how to use it but yet it was still so simple that I really did not need any. If i got stumped I would reach out to support and they have always been able to direct me in the right path. One of my favorite things about Gorilla Desk is the invoicing option. It keeps up with the past due balances and credits which saves me from a lot of extra work. The reports can be ran easily to see accounts outstanding. It is very detailed including the days that the accounts are overdue. I cant imagine using any other pest control routing software. Oh and at the end of the year, it makes getting records together for tax purposes a lot simpler who would not want that!! Review collected by and hosted on G2.com.

Sometimes when I batch move a whole day, it will move it to a day that I did not chose. When this happens it usually moves them to a different month which throws my reports off. Review collected by and hosted on G2.com.

I love that this system is so incredibly easy to learn, even on the fly. As a small business (Hubby & wife team), we don't have time for a lengthy training/learning curve. With this program, we spent maybe an hour learning the important ins and outs and got to the business of running our business. They are the ONLY company I've ever known to have a "suggestions" section where clients can request changes/upgrades and let others not only see the requests but vote to have them made?!?

As a prior owner of a technology company that also wrote our own software and provided customer service, so my expectations where H I G H. GD has met and exceeded every single need I have had. The customer service is so far above par, I can't even begin to sing all their praises! Review collected by and hosted on G2.com.

The only downside I have is that a couple of functions take too many "clicks" on the mobile version. To take payment in the field is a bit "clicky", but functions exactly as it should. Also to look up a client on a mobile is a couple of extra clicks.

With as many functions as are available, a few annoying clicks are ABSOLUTELY worth it. The few dislikes I have, I view as pretty easy to workaround for an overall robust system with superb customer service and support. Review collected by and hosted on G2.com.

The software itself does all that it claims to do and is very customizable. The best part is the support; if a feature is missing or a technical issue needs resolved, the team is all over it. Review collected by and hosted on G2.com.

It can sometimes be a little glitchy and the app is useless without an internet connection. Glitches have been addressed since I began using it but the one that persists is the color coding (or lack thereof) in the app -- when I change the status of the service it does not change in the calendar at-a-glance. So I have to click on each service to see if it's been complete, canceled or incomplete. Review collected by and hosted on G2.com.

Scheduling is very easy, adding jobs & invoices very user friendly. Review collected by and hosted on G2.com.

We would like if the clients schedule calendar in desktop version change colors once job is completed and/or not completed for that day. Review collected by and hosted on G2.com.

GorillaDesk is simple, easy to follow and very easy to maneuver around in. Review collected by and hosted on G2.com.

I have always told GorillaDesk that I would like to see a daily tally of $$$ at the bottom of each route. That's a minor thing though. It was available to me on the last software that I was using. So I miss it. :) Review collected by and hosted on G2.com.

GorillaDesk is very user friendly for all of our employees ranging from different ages and technology knowledge. Review collected by and hosted on G2.com.

We would really enjoy having a termite software option. Review collected by and hosted on G2.com.

I like the simplicity, the lack of a "activation fee", the lack of a long contract. The app is simple, adequate, and affordable. The customer service is very good! If you ask a question, or call in, someone gets back to you quickly every time. Might not be instant, but within a few short minutes. The training videos are extremely helpful! Review collected by and hosted on G2.com.

The app won't save favorite comments, or favorite used chemicals. You have to write your tech comments manually each and every time! Also, when adding chemicals, you have to specify "Gallons" not cubes, and what mix ratio percentage every single time it is used. The gorilla theme with avatars is somewhat childish, and lacking professionalism; although this has no real effect on the usability of the software. Still, I wouldn't call my techs "The Pest Monkeys". Nobody would hire us based on the name. Review collected by and hosted on G2.com.

It capability to do most all tasks while in the field Review collected by and hosted on G2.com.

I wish the flow of journal entries on the customers statement was more clear.

Charge, payment, invoice number, etc. was more easily understandable. It’s kinda just grouped together and can make it a little harder to sort out when questions come up. In past programs it was easy to see what payment went to what charge on a print out. To their credit, I have just recently mentioned this to them and they have reported that they are looking into it. I believe they genuinely want to continually improve the product and don’t just dismiss your concerns as unimportant. Review collected by and hosted on G2.com.

Easy to use. Simple setup and very efficient! Not too many steps to complete tasks! From the time I log on to the time I am ready to leave out of the door takes very little time and effort now because of GorillaDesk software. Review collected by and hosted on G2.com.

Not as many options as other pest software. The pro option does implement other useful features however. I wish there was a letter postcard word processing feature included. Review collected by and hosted on G2.com.

We didn’t have any business software, and researched many different options. We decided to go with GD and are 100% satisfied. The software exceeded our expectations and also saved up money and time. We have referred many others to GD since we started using it. The tech support is also extremely responsive and helpful if you have any questions. Review collected by and hosted on G2.com.

The only thing we dislike is that we didn’t start using GD sooner.

We have only had connection issues but that is due to poor cellular service due to rural area. Review collected by and hosted on G2.com.

I love the ease of inputing Customers, Product and Inventory! Mobile app is super easy to use as well! And the monthly price is great! Review collected by and hosted on G2.com.

The one major thing I would change is when the mobile app is opened, it doesn’t immediately open to the present day. You have to search for it. Review collected by and hosted on G2.com.

Gorilla Desk and easy to use and easy to learn. I love being able to use it on my phone while on the go. Review collected by and hosted on G2.com.

I would like more options for commissions. Review collected by and hosted on G2.com.

The website is very east to use. Easy to enter in customers data and track job status. The customer service people are very quick to respond to any issues. Review collected by and hosted on G2.com.

There is nothing I dislike about this app Review collected by and hosted on G2.com.

GorillaDesk is very easy to use, for me as well as my customers. Review collected by and hosted on G2.com.

I don't know that there's anything I dislike. Review collected by and hosted on G2.com.

It is extremely easy to use and intuitive. Everything is just where you would want it to be. I have tried a lot of different software applications, and GorillaDesk was the best value while still providing me all the things I needed to run my business. I couldn't run my business without it. Review collected by and hosted on G2.com.

I wish the routing were a little more fleshed out. Review collected by and hosted on G2.com.

Always responsive to our needs. New features being added at no additional charge. Review collected by and hosted on G2.com.

Development times can feel long for customers however GD always delivers and gets it right after he issue is reported. Review collected by and hosted on G2.com.

GorillaDesk has come a long ways! I’ve been with them for 4 years now. What stands out the most is the excellent customer service chris and his team provides! Review collected by and hosted on G2.com.

There’s nothing that I dislike at the moment! Review collected by and hosted on G2.com.

I like that I can update accounts out in the field and not have to worry about updating at the office. Review collected by and hosted on G2.com.

Almost nothing needs improvement. I would recommend ability to send history of invoices by mobile app. Review collected by and hosted on G2.com.

The simplicity of use is great. It’s easy to teach our staff how to use the software. Also love the fact that everything is digital and saves us a ton on paperwork. Does everything we need it to do and more. Review collected by and hosted on G2.com.

What there not to like? We love GorillaDesk. Review collected by and hosted on G2.com.

The integrations are wonderful. I’m able to create documents and capture signatures in person or remotely as well as send invoices and get paid instantly. Review collected by and hosted on G2.com.

Sketching tool is a little difficult to use. I use a separate graph pad and import picture into customer file. Review collected by and hosted on G2.com.

Being paperless and the ability to access customer info out in the field is what we like best. Review collected by and hosted on G2.com.

There are some features on the desktop version that is not available with the mobile version. Review collected by and hosted on G2.com.

The seamless transition between my laptop and the app. Review collected by and hosted on G2.com.

Limited customer support staff. All of my issues are handled in a timely manner but sometimes if I need a fix right then I don't get it Review collected by and hosted on G2.com.

The time saving on scheduling. Very efficient ! Review collected by and hosted on G2.com.

At this point have nothing in mind. Everything is so convenient. Review collected by and hosted on G2.com.