# iPlum Reviews **Vendor:** iplum **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 198 ## About iPlum Trusted by over 50,000 businesses, iPlum is a secure communication platform built for professionals who need to stay compliant, mobile, and in control of their client interactions. With features like HIPAA-compliant texting, calling, voicemail, and admin controls— it gives healthcare providers, therapists, legal professionals, and financial teams the tools you need to communicate with confidence. With iPlum, you get more than a second phone line. All calls and messages are encrypted end-to-end, with built-in voicemail transcription, call recording, and secure data storage. Whether you're confirming appointments, coordinating care, or handling sensitive information, it ensures your communication stays private and compliant. What's more, we designed the product for modern teams and solo practitioners, Set business hours, auto-reply to missed texts, route calls using custom phone trees and extensions. All built to meet the demands of regulated industries. Whether you’re in healthcare, finance, or law, we can helps you streamline communication, protect client data, and stay compliant—without the complexity of legacy systems. ## iPlum Pros & Cons **What users like:** - Users value the **ease of use** of iPlum, finding it simple to navigate and effective for daily tasks. (104 reviews) - Users value the **HIPAA compliance** of iPlum, ensuring secure and reliable communication for their clients. (52 reviews) - Users value the **privacy features** of iPlum, ensuring HIPAA compliance and reliable confidentiality for their business needs. (40 reviews) - Users value the **easy setup** process of iPlum, appreciating quick porting and responsive technical support. (38 reviews) - Users value the **privacy of text messaging** with iPlum, enjoying easy setup and efficient customer service. (38 reviews) - Users appreciate the **simple and affordable features** of iPlum, enjoying convenient access and great functionality. (37 reviews) - Secure Communication (32 reviews) - Customer Support (30 reviews) - Users appreciate the **HIPAA-compliant messaging features** of iPlum, allowing seamless communication and reliability for business needs. (30 reviews) - Communication (29 reviews) **What users dislike:** - Users face **texting issues** with iPlum, including spam calls and challenges in verifying and managing messages. (28 reviews) - Users report **call issues** with iPlum, including high costs, limited interface, and problems with call history tracking. (25 reviews) - Users struggle with **complex processes** in iPlum, finding setups tedious and the app experience outdated. (21 reviews) - Users find the **lack of intuitiveness** in iPlum frustrating, especially when managing contacts and messages. (19 reviews) - Users experience **call functionality issues** with iPlum, facing repeated problems during calls and number saving glitches. (18 reviews) - Users face **difficult setup** challenges with iPlum, leading to confusion and costly issues during configuration. (18 reviews) - Not User-Friendly (18 reviews) - Not Intuitive (17 reviews) - Users report **number issues** with iPlum, including glitches, unfriendliness, and limitations on number retention. (16 reviews) - Poor Usability (15 reviews) ## iPlum Reviews ### 1. I expected more, specially the customer service. It is simply an unethical money grab. **Rating:** 0.5/5.0 stars **Reviewed by:** M T. | Practice Director, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2025 **What do you like best about iPlum?** The phone tree, ability to share numbers, and fax in the same place as phone. **What do you dislike about iPlum?** It is very tedious to send messages (enter function doesn't send it and required an extra click of hitting a button. The vendor is not forthcoming about limitations due to VPN (several VPN providers block VOIP ports), so if you need to use VPN for other purposes, it becomes a cumbersome exercise. iPlum does not support non-standard VOIP ports. Support is tactical but do not get the business big picture. I wish I had done more thorough research prior to signing up for an annual plan and probably would have gone with another vendor. But most importantly, this company has no ethics and is simply a money grab. I highly recommend you stay away as I learned the hard way. **What problems is iPlum solving and how is that benefiting you?** Phone tree and fax in the same place. Those features work perfectly. **Official Response from Support iPlum:** > Dear User, We would love to help our clients. As we explained during live support calls with you that iPlum works with or without VPN. Many of our professional clients regularly use VPNs and it works fine. These clients vary from few lines to few hundred lines per account. We never have to change ports of our service to accommodate VPNs. Your VPN should pass-through this traffic. Messaging is designed so that it is HIPAA complaint with safeguards which our clients like. It makes sure you don’t inadvertently copy/paste and send some text while on another screen on the computer. If you have any technical questions, please let us know and we will help you. Best iPlum Team ### 2. Easy Daily Calling & Texting with iPlum—Intuitive Features and Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Christina W. | Clinical Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2026 **What do you like best about iPlum?** I really like how easy iPlum is to use on a daily basis. I use it every day for calling and texting clients in my private therapy practice, and the features are intuitive and straightforward. The texting feature has been especially helpful, making communication much more efficient. I also appreciate how responsive their customer support is and how clearly they communicate when issues arise. **What do you dislike about iPlum?** There was a brief service outage recently, but iPlum communicated right away that they were aware of the issue and actively worked on it. The issue was resolved fairly quickly, so while outages are never ideal, the transparency and responsiveness helped minimize any disruption. **What problems is iPlum solving and how is that benefiting you?** iPlum solves the need for a reliable, HIPAA-compliant business phone line that keeps professional and personal communication separate. For my private therapy practice, this has been extremely beneficial. It allows me to call and text clients securely without using my personal number, helps maintain professional boundaries, and makes day-to-day communication more efficient. It was also easy to integrate from our previous platform, which made implementation smooth and stress-free. ### 3. Secure and Organized Client Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin B. | Principal Database Administrator, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about iPlum?** I find the secure messaging, call recording, and automatic archiving features of iPlum very useful. These features help keep all business communications organized and make it easy to access records when needed. Secure messaging ensures that client conversations remain private while also keeping personal and business communication separate. Call recording and automatic archiving are essential for ensuring all interactions are properly stored, which simplifies reviewing conversations, maintaining accurate records, and retrieving communication history when necessary. Additionally, the initial setup was very easy, which I appreciate. **What do you dislike about iPlum?** The app can occasionally feel a bit slow when switching between messages and call logs. It would also be helpful to have customization options for notifications and message management. Overall it works well, but a smoother interface would improve the experience. **What problems is iPlum solving and how is that benefiting you?** iPlum helps me keep client communication secure and separate, with features like call recording and automatic archiving for compliance. It makes it easy to review past conversations and maintain organized business records, which is crucial for tracking and retrieving communication history. ### 4. Effortless Business Line Management **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | CEO, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about iPlum?** I use iPlum to manage a dedicated business phone line for calls and messaging, which helps me keep business communications separate from personal use while handling everything from one device. What I like most is the simplicity and reliability. The setup was quick, the interface is easy to navigate, and calls and messages work consistently, providing a professional business line without unnecessary complexity. The platform solves the challenge of keeping business and personal communications separate without carrying a second device and provides a reliable, professional business number with features like call management and messaging, making communication more organized and secure. **What do you dislike about iPlum?** Overall, the platform works well, but additional customization options for call routing and management organization would be helpful. More advanced reporting or analytics features could also add value for users who want deeper insights into usage. **What problems is iPlum solving and how is that benefiting you?** I use iPlum to manage a dedicated business phone line, separating business from personal communication. It solves the challenge of dual devices, providing a reliable, professional number with organized, secure features like call management and messaging. ### 5. Intuitive and easy to use business phone system! **Rating:** 4.0/5.0 stars **Reviewed by:** Erin B. | Counselor under supervision (Practicum Graduate Student), Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about iPlum?** The dashboard is clean and simple, making it easy to navigate between texting, calls, and voicemail. I appreciate the ability to schedule texts, label clients, and how quickly my previous number was ported to iPlum. I use iPlum daily in order to confirm appointment with clients or send reminders of upcoming appointments. As a user on the system that is shared amongst the rest of the company, it's incredibly helpful to have my own dashboard to assure HIPAA compliance for my clients. **What do you dislike about iPlum?** At this time there isn't anything I dislike about iPlum. Customer service feels accessible if that were to change in the future. **What problems is iPlum solving and how is that benefiting you?** I work for a private practice that is trying to manage a number of clients between a number of clinicians. Having a space where not only I can respond to clients but also the supervisor, if needed, is crucial for the safety and care of the clients. ### 6. Simplicity and Compliance in One Reliable Package **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. **Reviewed Date:** January 22, 2026 **What do you like best about iPlum?** I love how reliable and easy to use iPlum is every day. The Financial Compliance Line works seamlessly, automatically archiving all calls and texts for compliance, which is a huge plus. Their customer support is fantastic, responding quickly and resolving issues, making our IT team's life much easier. I really appreciate the flexibility of iPlum, as we can use it on mobile or desktop without hiccups. The secure call and text records simplify compliance for us, and integrating iPlum with our internal systems helps centralize records and meet regulatory requirements efficiently. **What do you dislike about iPlum?** Honestly, iPlum works really well for us overall, but if I had to point out one area for improvement, it would be adding more advanced reporting options for compliance audits. Right now, exporting detailed records can be a bit manual. **What problems is iPlum solving and how is that benefiting you?** I use iPlum for secure, compliant communications, ensuring audit readiness with reliable call/text archiving. It's easy to use, making compliance stress-free. The flexibility across devices keeps my team connected, and excellent support simplifies maintenance, enhancing our IT and compliance operations. ### 7. Reliable and Effortless Call Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Angie F. | Chief Human Resources & ESG Officer, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2026 **What do you like best about iPlum?** I use iPlum for Legal Call Recording to ensure our calls stay compliant and secure. The ease of use and trustworthiness for recording make everything work smoothly without extra effort. I really appreciate their fast, helpful, and personal customer support whenever we have a question. Reliability and clarity of the recordings make daily operations smoother and give our team peace of mind. I also like how iPlum integrates seamlessly with our existing tools, helping us stay efficient and compliant every day. The platform's reliability and quick resolution of any small concerns make it a great experience overall. The initial setup was very easy and straightforward, with the support team's guidance making the process seamless. Recommending iPlum to others is an easy choice because their Legal Call Recording is reliable, easy to use, and helps us stay fully compliant, along with the outstanding customer support. **What do you dislike about iPlum?** I haven’t had major issues with iPlum. If anything, I’d love to see even more integrations with other HR and compliance tools we use—it could make the workflow even smoother. **What problems is iPlum solving and how is that benefiting you?** I use iPlum for Legal Call Recording to keep our calls compliant and securely recorded, saving time and reducing risk. It integrates well with our systems, making daily operations smoother and giving our team peace of mind. ### 8. Exceptional Compliance and Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Chris T. | Management Consultant, Consulting **Reviewed Date:** January 17, 2026 **What do you like best about iPlum?** I really like how reliable and easy to use iPlum is daily. The call quality is excellent and it gives us peace of mind knowing our communications are fully compliant. I also really appreciate their customer support as they are always quick to help and make everything simple. The service ensures all our client calls are fully compliant with financial regulations, removing stress about audits and record-keeping. It keeps our communications secure and organized, allowing us to focus more on advising clients. I find the integration with our CRM and project management tools extremely smooth, as it lets us manage calls and messages without switching between multiple apps. Reliable service means we never miss important client calls, and the high call quality makes conversations clear and professional. Their quick and helpful customer support ensures any issues are solved fast, enabling us to focus on consulting work without worrying about communication problems or compliance risks. **What do you dislike about iPlum?** Honestly, iPlum works very well for our needs, but sometimes setting up advanced features can take a little longer than expected. A simpler setup guide or onboarding tips for new users could make it even better. **What problems is iPlum solving and how is that benefiting you?** I use iPlum to ensure our client calls are compliant with financial regulations, reducing stress about audits. It keeps communications secure and organized, allowing us to focus on consulting. It's reliable and easy to use with excellent call quality and quick, helpful customer support. ### 9. A Must-Have Tool for Education Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Bundit F. | Advisor to the President, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2026 **What do you like best about iPlum?** Secure communication with staff and students has never been easier thanks to iPlum. The HIPAA Compliance Solution ensures all sensitive information stays protected, which is essential for managing school communications efficiently and staying fully compliant. Daily messaging and calling are simple and reliable, and their customer support is outstanding always quick, personal, and helpful whenever needed. iPlum also integrates seamlessly with our student management and scheduling software, letting us communicate directly without switching between multiple apps. The initial setup was smooth, and their team guided us every step of the way, making onboarding completely stress-free. **What do you dislike about iPlum?** Honestly, iPlum works really well for us, but one thing that could be improved is adding more in-app tutorials for new users. It would make getting started even faster for staff who aren’t very tech-savvy. **What problems is iPlum solving and how is that benefiting you?** Secure, HIPAA-compliant communication from iPlum makes sharing sensitive information simple and worry-free. It helps keep communication organized and ensures responsiveness without any privacy concerns. Plus, seamless integration with our existing tools makes workflows smoother and more efficient. ### 10. The Go-To Tool for Financial and Legal Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Fonda R. | Vice President of Technology and Finance, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2026 **What do you like best about iPlum?** Keeping communications secure and compliant is simple with iPlum at LOGISTIQ Insurance. The Financial Compliance Line ensures sensitive calls are safe, while Legal Call Recording helps us maintain accurate records. Its flexibility working on mobile or desktop makes it easy for our team to stay connected anywhere, and the call and text features are reliable and straightforward. Integration with our CRM and email systems keeps everything organized, and the customer support is excellent always fast, helpful, and worry-free. **What do you dislike about iPlum?** iPlum works really well overall, but sometimes the setup process for new users can feel a bit slow or require extra guidance. Also, it would be great if a few advanced reporting features were easier to access. That said, their support team always helps quickly, so these issues aren’t a big problem. **What problems is iPlum solving and how is that benefiting you?** I use iPlum for secure, compliant communications, ensuring financial calls are compliant and legal calls are accurately recorded, saving time and reducing errors. It integrates well with our systems, maintaining organization without app switching. Their fast support keeps our team focused on clients. ### 11. Simple, Reliable Calling That Keeps Team Communication Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Charles B. | CEO, Aviation & Aerospace, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about iPlum?** What I like best is how simple and reliable it is. Calls and messages stay separate from personal lines, international calling works smoothly, and the platform keeps team communication organized without extra hassle. **What do you dislike about iPlum?** The app works well, but sometimes message notifications can be delayed. A few more advanced features for call management and reporting would also make it stronger. Overall, these are minor issues. **What problems is iPlum solving and how is that benefiting you?** iPlum solves the problem of mixing personal and work communication. It allows calls and messages to stay separate, makes international calling simple, and keeps team communication organized. This saves time, reduces confusion, and ensures professional communication stays secure and efficient. ### 12. Secure Compliance with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mike W. **Reviewed Date:** January 16, 2026 **What do you like best about iPlum?** I use iPlum for secure communications and really like how easy and reliable it is to use every day. The Financial Compliance Line is a standout feature for us, ensuring all our calls and texts meet regulatory standards. The interface is simple, making it accessible to our whole team without any issues. I also really appreciate their customer support. They're quick, helpful, and always ready to solve any problem. iPlum integrates smoothly with our existing tools, seamlessly keeping us organized and efficient. Since switching to iPlum, I've noticed a significant improvement in our efficiency and peace of mind. **What do you dislike about iPlum?** Overall, iPlum works really well for us, but sometimes the setup for new users can take a little longer than expected. It would be great if the onboarding process were even smoother. **What problems is iPlum solving and how is that benefiting you?** I use iPlum to keep our communications secure and compliant with financial regulations, which solves the problem of tracking and recording calls to meet compliance standards. It makes coordination smoother and lets us focus on work without worrying about risks. ### 13. Customer Support Really Cares **Rating:** 5.0/5.0 stars **Reviewed by:** Kent W. | President, Global Affairs & Chief Legal Officer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about iPlum?** I use iPlum for Legal Call Recording, and it helps me securely record and manage all calls, keeping everything compliant and easy to track. I really appreciate their customer support; they're always fast, helpful, and make sure everything runs smoothly. The Legal Call Recording is simple and reliable, which keeps all our calls secure and compliant without extra work. The initial setup was very easy, as the platform is straightforward, and their support team guided us quickly through the process. We switched to iPlum because it's much easier to use, more reliable, and their customer support is far more responsive. **What do you dislike about iPlum?** Honestly, iPlum works really well for us, but sometimes adding a few more advanced reporting features in Legal Call Recording could make it even better. **What problems is iPlum solving and how is that benefiting you?** I use iPlum for Legal Call Recording, which keeps our calls secure and compliant without extra hassle. It simplifies managing and retrieving records, saving time. The customer support is responsive, ensuring any issues are quickly resolved, so I don't worry about downtime or compliance gaps. ### 14. Affordable, HIPAA-Compliant, and Smooth Client Texting **Rating:** 3.5/5.0 stars **Reviewed by:** Mia Y. | Mental Health Therapist/ Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2025 **What do you like best about iPlum?** I like that it is HIPAA compliant and reasonably priced! It has also worked smoothly for me so far in texting with clients- I use it almost daily! **What do you dislike about iPlum?** Outdated UI, it feels clunky and in need of a revamp. I think the whole process to get my number approved could have been better like instead of pressing a bunch of links, having a pop up video and less wordy instructions. I also tried to make calls and it kept calling the wrong number after I manually put in the correct number multiple times, so I just don't use it to call anymore. **What problems is iPlum solving and how is that benefiting you?** Many of my clients would rather text than email (who doesn't hate email lol) and this gives them another option to communicate with me! I really appreciate having this resource and my clients have mentioned many times that it gives them more accessibility. ### 15. Versatile and Convenient **Rating:** 3.5/5.0 stars **Reviewed by:** Amber M. | Administrative Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about iPlum?** What I like best about iPlum is that it is multifunctional and can be used via the desktop or my cellular device. Implementing the system was simple and quick. **What do you dislike about iPlum?** Occasionally the downside is some of the calls drop, and some background noise can be heard during certain phone calls. It would be nice if there was a direct customer support line. This would be really helpful during implementation as well as afterward when the inevitable unexpected technical issue happens. **What problems is iPlum solving and how is that benefiting you?** The business problem iPlum is helping us solve is lowering the amount of time taken for appointment reminders. It has dramatically changed the procedure for the better. What used to take a hour to complete now only takes 5 minutes! ### 16. Essential HIPAA-Compliant Messaging for Private Practice **Rating:** 5.0/5.0 stars **Reviewed by:** Jack H. | LCSW, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about iPlum?** I appreciate having a HIPAA-compliant messaging platform for my private practice. Keeping all my communications in a dedicated space helps me avoid losing important details among other information on my phone and computer. **What do you dislike about iPlum?** I truly wish there were a macOS app available. Additionally, I would appreciate a more up-to-date design in certain areas. **What problems is iPlum solving and how is that benefiting you?** The main issue I faced was ensuring my information remained secure and private in a way that truly felt protected. iPlum addresses this by keeping all data within its own ecosystem, which gives me peace of mind. I also use Google Workspace, and I find the integration with iPlum to be quite smooth. ### 17. Easy and affordable way to set up a second line for a small business **Rating:** 5.0/5.0 stars **Reviewed by:** Simon W. | 0wner/operator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about iPlum?** I read a lot of online reviews and iPlum seemed to get a lot of recommendations. So I chose iPlum to add a phone line for my pet sitting business. it works very well, but I'm most impressed by the quickness and ease of setup. My two biggest priorities were price and user friendliness...it wins on both, **What do you dislike about iPlum?** Nothing negative that I can think of. I had questions about setting up text messaging and they were quick to reply and help. **What problems is iPlum solving and how is that benefiting you?** There's a process one has to go through, put in place by the major carriers, to be able to enable text messaging on a second line. It can be a bit confusing for a small business but iPlum folk were really helpful navigating the process. ### 18. Perfect Solution for Separating Business and Personal Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Katie K. | Mental Health Counselor., Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about iPlum?** I use iPlum nearly every day for my counseling practice, and I appreciate how it allows me to keep my business number separate from my personal one. It’s very convenient for my clients to contact me by text or phone call whenever necessary. Setting it up was straightforward, and whenever I had questions, customer support was extremely helpful. The iPlum app and website work seamlessly with my cell phone and on my computer. **What do you dislike about iPlum?** Nothing as of yet! All the services have worked well. **What problems is iPlum solving and how is that benefiting you?** iPlum is helping me reach out to clients and referrals without giving them my personal cell phone number. I am able to have the separation of work and home life through the use of the business hours setting and automatic replies. ### 19. Seamless, Reliable Second Line for Business Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica J. | Director of Support Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about iPlum?** **Excellent App for Business Communication!** I’ve been using **iPlum** for a few months, and it’s been a fantastic experience. The app provides a reliable second phone line with clear call quality, voicemail, and texting — perfect for keeping my business and personal communications separate. I really appreciate how easy it is to set up and manage from both my phone and computer. The pricing is reasonable, and the international calling/texting options are a huge plus. Customer support is also very responsive and helpful whenever I’ve had a question. Overall, **iPlum is a professional, secure, and affordable solution** for anyone who needs a second line or business number. **What do you dislike about iPlum?** Nothing. The entire process was seamless and the customer representatives were helpful and friendly. **What problems is iPlum solving and how is that benefiting you?** Multi user parent hotline ### 20. Fast, Reliable, and Customer-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Tom R. | Executive Vice‑President & Chief People & Business Transformation Officer, Manufacturing, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about iPlum?** I use iPlum to handle secure business communications and ensure compliance with financial regulations. I like that it solves compliance risk and secure communication issues effectively. The app is simple and quick to set up, and their customer service is fast and helpful. I also appreciate the reliability of iPlum as calls and messages go through smoothly and the compliance features work seamlessly. The initial setup was straightforward, with clear instructions and no complicated steps. **What do you dislike about iPlum?** The main thing I’d improve is making the app a bit faster when switching between accounts. Otherwise, everything else works really well and reliably. **What problems is iPlum solving and how is that benefiting you?** I use iPlum to ensure secure business communications and compliance with financial regulations, reducing audit worries and protecting information. ### 21. Effortless Setup and Top-Notch Security **Rating:** 5.0/5.0 stars **Reviewed by:** Abbie M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about iPlum?** Getting started with this product was a breeze, yet it also appears to be highly secure and meets all the necessary requirements for HIPAA compliance. I find it extremely accessible and user-friendly. **What do you dislike about iPlum?** Although it took a while for the texting to be approved, I don't believe this was due to iPlum. I appreciated that they took the time to call me before submitting the request for approval, ensuring it wouldn't be denied and that I wouldn't lose money. **What problems is iPlum solving and how is that benefiting you?** The HIPAA compliant texting and calling features make it easy for my office manager to handle business calls using his personal phone, which means we don't need to buy a separate work phone. ### 22. Effortless Separation of Business and Personal Lines **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about iPlum?** I appreciate that iPlum allows me to keep my mobile phone lines separate from my business. This feature is particularly useful for maintaining a clear distinction between personal and professional communications. I also like that its easy to use for text and call and the interface is not too difficult to interact with. **What do you dislike about iPlum?** I find it frustrating that iPlum has such rigid systems. For instance, it doesn't allow you to copy and paste a number into the call box, which makes things less convenient. Additionally, I sometimes have trouble distinguishing between different people on the platform. **What problems is iPlum solving and how is that benefiting you?** iPlum has made it easier for me to avoid using a landline while still reminding clients about their appointments and upcoming therapy treatments. It also allows me to efficiently track clients and organize who needs to receive text reminders and who does not. ### 23. Do Not Disturb Feature Makes Communication Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Jade C. | Case Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about iPlum?** What I like most is the ability to set do not disturb hours. **What do you dislike about iPlum?** In my opinion, it's unnecessary for the app to notify you that you're about to receive a call and then require you to press the keypad to answer. Having just one of these steps would be sufficient. **What problems is iPlum solving and how is that benefiting you?** In my line of work, it was important for me not to use my personal cell phone number, and this has been a great help. It also makes it much easier to notify clients before meetings and provides me with a recognizable, area-specific number. ### 24. Excellent Support and Secure Messaging Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about iPlum?** iPlum was very helpful with getting my account going. I was not aware of the rules that cell phone companies have now when it comes to SMS text messaging, but iPlum's customer service got me through it quickly! I also became a member due to its ability to send encrypted messages and to send broadcast messages. **What do you dislike about iPlum?** I disliked that there's a limit on the amount of text messages you can send in a certain amount of time, but I have discovered that's a rule at many companies. The app for iPlum would randomly shut off, but it wasn't a huge deal. **What problems is iPlum solving and how is that benefiting you?** iPlum has been helpful for messaging my patients (I am a Nurse Practitioner). My patients didn't seem to have any issues with it. ### 25. Easy to Use for Clients, but Signup Calls Were Confusing **Rating:** 3.5/5.0 stars **Reviewed by:** Gerard M. | Clinical psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about iPlum?** Seems like an easy platform to use and incorporate with my clients. **What do you dislike about iPlum?** When I first signed up, I received several calls, asking me to press a number, but then nothing happened. This happened multiple times. **What problems is iPlum solving and how is that benefiting you?** I plumb provides a system of communication, especially texting, that I did not have with a previous provider. **Official Response from Support iPlum:** > Dear Subscriber, That feature is designed so that you don't accidentally accept any unknown calls. You can easily turn off that feature in the app or online portal. Best, iPlum Team ### 26. Crystal-Clear Calls with Zero Delay **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha T. | Owner and primary clinician, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2025 **What do you like best about iPlum?** No delay when speaking during calls, ease in answering calls. Setting up business hours for the line is another great feature. **What do you dislike about iPlum?** Text messages should be automatic, rather than having to go through a separate set up. **What problems is iPlum solving and how is that benefiting you?** I don't have to provide my phone number to clients, allowing me to set up business hours and not receive calls at all times, creating a good work life balance for a small home buisness. ### 27. Great Service for my Private Practice **Rating:** 4.5/5.0 stars **Reviewed by:** Felix M. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about iPlum?** I like the iPlum because it is HIPAA compliant and allows me to communicate with clients at any time without worrying about PHI or confidentiality being breached. There are a lot of features on the plan that, if used, are great. If anything, this has made my workflow easier than some other companies I've tried. **What do you dislike about iPlum?** I wish it came with the fax subscription as part of the plan, but maybe I am asking too much. **What problems is iPlum solving and how is that benefiting you?** IPlum is solving the problem of communicating with my clients in a secure manner. Before I was using text messages but needed something compliant and Iplum fits that need pefectly. ### 28. Maybe it’s me.. **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos A. | Therapist/ owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about iPlum?** Hippa compliant phone and Text line, one less thing to worry about. **What do you dislike about iPlum?** Maybe it’s me, but I haven’t been able to transfer my device contacts to the app. I’ve had to do it manually. Not the worst thing, definitely a pain though. It also does this odd thing where it says I am receiving an incoming call from myself, but it is a potential client. So that part need tweaking. **What problems is iPlum solving and how is that benefiting you?** Hippa compliance ### 29. Restarting my practice after several years, iPlum was a great surprise! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about iPlum?** Ease of use; very similar to my phone. It is a great looking app. I also love the way I get notifications on my usual phone, just like I would if not using iPlum. **What do you dislike about iPlum?** I wish they had forewarned me about the difficult and costly process of setting up texting in iPlum. Difficult to set up. I also lost a client because I thought I had replied, but found out days later the text did not go through. I also upgraded my plan thinking that would fix it, so I am now paying more than I needed and had the complication to deal with. **What problems is iPlum solving and how is that benefiting you?** Secure phone calls and text messaging. Texting is now the most common way I communicate. It is great to have this option. Also, it helps to establish a professional line rather than using personal phone. ### 30. Excellent Support and Value for Money. **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle B. | Owner/Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2025 **What do you like best about iPlum?** So far, customer support is great. The price is less than what I currently pay with SimplePractice. **What do you dislike about iPlum?** The AI notetaking needs some work. It tends to cut off if you leave the page and it's not sensitive enough to pick up an in person conversation which is most of my clients. **What problems is iPlum solving and how is that benefiting you?** I use iPlum for my EHR and it is more cost effective than my current EHR. ### 31. Convenient Communication with Great Support, Minor Glitches **Rating:** 3.5/5.0 stars **Reviewed by:** Lara L. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about iPlum?** I like that I can call and text without folks seeing my personal number and without getting a second phone. Also, the customer service is fast and good. **What do you dislike about iPlum?** I have had some tech. glitches where a number gets stuck or the app signs out. **What problems is iPlum solving and how is that benefiting you?** I need to be able to contact my clients without giving out my personal line. It's also great for consultations. ### 32. We love iPlum! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about iPlum?** Easy Setup: Getting started was straightforward. The app installation and number setup took less than 15 minutes, and I was making calls immediately. Multiple Numbers: The ability to have separate business and personal numbers on the same device has been invaluable. I can maintain professional boundaries while keeping everything consolidated. Call Quality: Voice calls are generally clear and reliable. I've experienced very few dropped calls or audio issues during important client conversations. Messaging Features: The business texting capability works well, and having a dedicated business number for SMS has helped keep communications organized. Cost-Effective: Compared to traditional business phone services, iPlum offers good value, especially for solo entrepreneurs and small teams. **What do you dislike about iPlum?** Integration Limitations: Limited integration options with other business tools. More CRM and productivity app connections would be helpful. **What problems is iPlum solving and how is that benefiting you?** Having a professional business number with features like voicemail-to-email and business texting has enhanced my credibility with clients. It signals that I'm serious about my business and provides the professional touch that clients expect. ### 33. Beautiful, User-Friendly Design with Handy Features—But Annoying Logouts **Rating:** 4.5/5.0 stars **Reviewed by:** Meagan C. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about iPlum?** Very simple design that is aesthetically pleasing and easy to use. I like the extra features of text scheduling and being able to view/manage shared numbers, but still have private inboxes. **What do you dislike about iPlum?** It keeps logging me out of the browser tab and phone app. The monthly cost is high and is bumped up quite a bit for a HIPAA-compliant version, which feels exploitative toward medical practices that have no choice but to pay extra for that feature. **What problems is iPlum solving and how is that benefiting you?** HIPPA compliant text and phone communication for a group practice where each line needs a private inbox but I still am able to view and manage all numbers as the practice owner ### 34. Exactly what I needed! Functionality at a good price point! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly M. | Resident in Counseling, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about iPlum?** I love that iPlum was easy to set up and to use on a regular basis. The value for the cost is excellent and very feasible for what I needed (a HIPAA-compliant method to communicate with my therapy clients). **What do you dislike about iPlum?** The only challenge I had was not actually an issue with iPlum itself but with the federally mandated requirements for registering my number so that I can contact my clients through SMS text messages. iPlum does a great job with helping the user go through that process with very detailed explanations and instructions. **What problems is iPlum solving and how is that benefiting you?** It makes it easy to have HIPAA-compliant text conversations with my client which helps me with general communication and keeping in contact. It is also affordable for me, as an individual, which is VERY much needed. ### 35. Very helpful phone app for a solo therapist practice - glad I made the switch **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about iPlum?** Does what I need for the business, I like that I can passcode the app by itself and I like how it tells me a call is about to come in. Functions smoothly and more reliably than Phone.com which I had used for many years before swapping. **What do you dislike about iPlum?** It is a bit harder to navigate from section to section (extra clicks) and it seems to be way too easy to accidentally delete voicemail (when I'm trying to scrub back/relisten to something it sometimes thinks I'm swiping left to delete). **What problems is iPlum solving and how is that benefiting you?** functional phone unlike Phone.com which was having problems and making me miss calls, texts etc ### 36. Feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Naomi F. | Owner, therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about iPlum?** I like the HIPAA security and the ability to log in on a computer. **What do you dislike about iPlum?** The inability to receive immediate customer support through a phone call or live chat. The hoops that need to be jumped through to be able to send and receive text messages. I would have liked to be notified of the steps to receive text messages when I signed up for services. **What problems is iPlum solving and how is that benefiting you?** Providing a HIPAA complaint communication method that is low cost. ### 37. iPlum Is Easy to Use and Very Convenient **Rating:** 4.0/5.0 stars **Reviewed by:** Megan S. | Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about iPlum?** Iplum is easy to use and very convenient. **What do you dislike about iPlum?** I can't think of anything I dislike about iPlum. **What problems is iPlum solving and how is that benefiting you?** HIPPA Compliance allows us to speak to clients appropriately. ### 38. Exactly what we needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Amanda L. | Owner and Audiologist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about iPlum?** I love that iPlum easily lets my team share one central phone number even though we're all working remotely from different locations. Now, our clients only have 1 phone number to know for us. It's made communication so much easier! We've had a few questions during the setup process and being able to talk to a real human to troubleshoot has been invaluable. We use it all day every day! I am so glad we were able to port our number in so integrating the system was seamless. **What do you dislike about iPlum?** Other than the fact that it took a while longer than I expected to port my number, everything has been great! I **What problems is iPlum solving and how is that benefiting you?** Have 1 number that all of the employees can use! ### 39. Secure and User-Friendly, but Call Routing Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra H. | Clinical Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about iPlum?** I appreciate how meticulous iPlum is about protecting client information. Additionally, it is user friendly which is something I value as I have a lot going on at my private practice and cannot spend extra time trying to figure out technology. **What do you dislike about iPlum?** Sometimes, if the iPlum service is not good, incoming calls will go to my personal phone line which is not great **What problems is iPlum solving and how is that benefiting you?** I need a secure business line, and iPlum delivers this! ### 40. From 2 Phones Down to 1 and more efficient to boot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about iPlum?** - Notifications on my phone of texts, voicemails and calls - Ability to customize my voicemail greeting - Ability to generate automatic text replies when I can't answer the phone - Text versions of the voicemails in my email -- a bonus for me as a busy medical provider with a solo practice as well as a person with hearing loss - Being able to only use 1 phone! For years I've had to carry around 2 phones, one for work and one for home, and charging both and looking between both is very cumbersome. Things feel so much more streamlined now. - The cost savings from switching from Verizon to iPlum **What do you dislike about iPlum?** - I'd like to see the visual voicemail in my app for even easier access to visual voicemails (vs email), which iPlum is coming out with. **What problems is iPlum solving and how is that benefiting you?** iPlum enables me to use one phone for both my work as a solo practitioner physical therapist and my home life as a busy mom. It had been getting cumbersome and I was missing work calls and texts having a separate work phone and home phone, not to mention having to keep both charged. ### 41. Effortless and Secure Client Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Anna P. | Therapist/Practice Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about iPlum?** I enjoy the ease of being able to communicate with clients in a secure and convenient way. **What do you dislike about iPlum?** I receive a ton of spam calls on my iPlum number - I wish there was a way to filter out and block them from coming through. **What problems is iPlum solving and how is that benefiting you?** Having a secure messaging platform. ### 42. Automated Texts Ensure Every Patient Gets Care **Rating:** 5.0/5.0 stars **Reviewed by:** Savannah L. | Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about iPlum?** The automated texts are very helpful in ensuring no patient goes untreated! **What do you dislike about iPlum?** Nothing so far! Everything has been working great so far. **What problems is iPlum solving and how is that benefiting you?** I don't need another phone line ### 43. Effortless Setup and Seamless Calling Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about iPlum?** it's easy to use! I appreciate that it conceals the number dialing in and when you are contacting the person. It was easy to set up a voicemail and register to text. **What do you dislike about iPlum?** can't think of anything currently. There were a few times when I first bought the service where I was worried the call wasn't going through but I don't think that was the case ultimately! **What problems is iPlum solving and how is that benefiting you?** I can contact clients (and they can contact me) on a secure, HIPAA compliant platform! It's nice to reassure clients of that. ### 44. Beneficial Program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about iPlum?** I have been using iPlum for the last few weeks as I transition to a new therapy practice and it's been very helpful. It's allowed me to easily communicate with new and old clients while maintaining HIPAA confidentiality and avoiding the use of my personal phone number. **What do you dislike about iPlum?** I think some of the UI could be updated and the documentation around what does and does not qualify for HIPAA BAAs could be fleshed out and made more explicit. **What problems is iPlum solving and how is that benefiting you?** iPlum has allowed me to communicate with new and old clients through my therapy practice in a way that is HIPAA-compliant and maintains anonymity when it comes to my personal phone number. Generally speaking, iPlum has been easy to use and implement and I haven't had many problems with the service. ### 45. Easiest transition ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Joanne B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about iPlum?** Our transition to iPlum has been extremely easy. Where we had hiccups, their support team was very quick to respond. Love how seamless it is to go from computer to app on phone to use it as well. **What do you dislike about iPlum?** The only issue we faced was transferring our contacts from previous host- but we were told more platforms will be added soon. **What problems is iPlum solving and how is that benefiting you?** We needed a HIPAA compliant mode of communication with clients and iPlum solved the issue for us. ### 46. HIPAA Compliant but Lacks User-Friendliness and Key Features **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about iPlum?** I like that it is HIPAA compliant but that's the only thing I like about it. **What do you dislike about iPlum?** I don't find it user friendly at all. There is no feature to mark text messages as unread. I don't like that it switches the phone number when you make or receive a call. I don't like that I can't use the system from my computer. I think there is a glitch happening where I can't save any numbers within the app to my address book. **What problems is iPlum solving and how is that benefiting you?** Having a HIPAA compliant messaging system to communicate with clients through ### 47. Mostly good **Rating:** 3.5/5.0 stars **Reviewed by:** Abigail P. | Therapist, owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about iPlum?** I like the security, cost and convenience. I like that I can keep secure conversations with my clients over text and see these online as well. **What do you dislike about iPlum?** Least helpful is often I have connectivity issues either making calls to people - the connection will time out or just never connect - or there is some breakdown in connectivity of the service - service logs out randomly on my phone or a message comes up invalid. **What problems is iPlum solving and how is that benefiting you?** I think the login issues have improved and tech support is fairly helpful and responsive. ### 48. Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Jolene F. | Licensed Professional Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about iPlum?** The option to have it on my personal phone. **What do you dislike about iPlum?** Figuring out the sound notifications for incoming calls **What problems is iPlum solving and how is that benefiting you?** It is allowing me to have one phone, has privacy settings and much cheaper than my previous phone ### 49. HIPAA-Compliant Solution Packed with Team-Friendly Features **Rating:** 5.0/5.0 stars **Reviewed by:** Brittney W. | doula and lactation counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about iPlum?** Perfect option for my business that's hipaa compliant. Great for teams and full of helpful, easy to use features. **What do you dislike about iPlum?** Wish their was a better app for android. **What problems is iPlum solving and how is that benefiting you?** hipaa compliant text options for my lactation and doula business ### 50. Great business hours automation, but a clunky, pricey setup with too many hoops **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about iPlum?** Being able to set business hours and have automatic responses when I am out of office. **What do you dislike about iPlum?** Clunky interface. LOTS AND LOTS of hoops to jump through. Expensive. **What problems is iPlum solving and how is that benefiting you?** Being able to use HIPAA compliant platforms to auto-respond to clients who reach out outside of business hours in order to protect my work-life balance. ## iPlum Discussions - [What is iPlum used for?](https://www.g2.com/discussions/what-is-iplum-used-for) - [View iPlum pricing details and edition comparison](https://www.g2.com/products/iplum/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A32%3A18+-0500&secure%5Bsession_id%5D=eeacdc76-1956-49a8-8125-ce5e6da52d2f&secure%5Btoken%5D=dc351d0b83d1672f1cc95c45f743c9a1d68853fee16222dae3094f2a77273fce&format=llm_user) ## iPlum Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Photos](https://www.g2.com/products/photos/reviews) ## iPlum Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Call Types - Auto Dialer **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Record Prospect Data **Compliance** - HIPAA Compliance - State Regulation Compliance **Access** - Software Pairing - Individual Download **Insights** - Automated Note Taking **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top iPlum Alternatives - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,332 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - 4.7/5.0 (334 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (3,995 reviews)