Service Autopilot Reviews & Product Details

The dispatch board and waiting list are useful features- if they work Review collected by and hosted on G2.com.

The customer service is non-existent or laughable. Users look for solutions to common problems and malfunctions within the software in the Facebook user group. If they post anything critical of the software, they're removed and BLOCKED from the group without warning. This has caused a splinter group called "Service Autopilot Misfits" to pop up on Facebook of people who have been blocked from the user group. It currently has over 1000 members in that private group. The setup is very complex in order to setup clients and jobs or you can pay them to do it for you, and from what I've seen in the groups, it's not a pleasant experience. Automations, like service reminders, are cumbersome and complex to configure and require some understanding of HTML code in order to format correctly. Automations are typically outsourced to another vendor who charges both a setup fee and a monthly maintenance fee. The price continues to escalate, and the interface is clunky and doesn't display well on most devices. Review collected by and hosted on G2.com.

The ease of use to schedule, dispatch and bill for services as well as the automation's feature to automate tasks and events both internally and externally. Review collected by and hosted on G2.com.

Filtering for data and getting accurate data in reports or lookups is sometimes difficult Review collected by and hosted on G2.com.

Service autopilot is the best way to organize and routes your clients for a lawn care business Review collected by and hosted on G2.com.

Service Autopilot is pricey. It needs to be a bit cheaper Review collected by and hosted on G2.com.

It was always really understandable what you needed to do to get what you want from the platform. No issues figuring out how to perform basic functions and it has even more robust features to build on. Review collected by and hosted on G2.com.

Only by comparison, there are other systems that offer even more options for around the same price. This is a good system though. Review collected by and hosted on G2.com.

Work culture is amazing. Everyone is great and the job is flexible at times. Love unlimited PTO. Review collected by and hosted on G2.com.

Cold calling. Some of the people you talk to are idiots Review collected by and hosted on G2.com.

I like that I can batch things instead of having to do everything one by one Review collected by and hosted on G2.com.

I dislike that it can be glitchy in some areas Review collected by and hosted on G2.com.

This is a full management software for a service business. No need for multiple integrations with other softwares Review collected by and hosted on G2.com.

My dislikes are the fact that it does not integrate with other software. In an attempt to be a one stop solution there are parts of the software that do not function as well as they could and it would be nice to link to other software to perform certain CRM functions. Review collected by and hosted on G2.com.

Extremely flexible and can work for large scale companies. Review collected by and hosted on G2.com.

The system is entirely over complicated. Even simple things such as - send a past due notice to customers - requires hours and hours of set-up and customization of menus/features/tabs that make no sense. Or you can pay one of their advisors several grand to make the email. This is just one feature that nearly every other platform in the space, does for free but on SA - you need to spend several hours researching, building and/or hiring someone outside to do it. Then, in one year, your email is outdated and you have to start over. Their proposal, customer portal and invoicing system.. not of it is mobile optimized - customer hate this. Tons of bugs and they try to do everything which has cause them to be great at nothing. Review collected by and hosted on G2.com.

I like the versatility of the program as well as the layout Review collected by and hosted on G2.com.

I wish that it was more user friendly . Review collected by and hosted on G2.com.

The simplicity of the software is what I like the most. Review collected by and hosted on G2.com.

The occasional errors that come with any software. Review collected by and hosted on G2.com.