# Akia Reviews **Vendor:** Akia **Category:** [Guest Messaging Software](https://www.g2.com/categories/guest-messaging) **Average Rating:** 2.5/5.0 **Total Reviews:** 2 ## About Akia Founded in 2018, Akia is the premier guest journey platform that automates 5 star vacations. The platform provides messaging, mobile check-in, digital surveys, F&B menus, arrival guides, and much more through Mini Apps: a personalized mobile experience that doesn’t require developers or downloads. Because Akia’s technology streamlines the experience for both travelers and the businesses that serve them, their mission is to help the world relax. ## Akia Reviews ### 1. Severe Limitations and Miscommunications - Be careful of original contract no 30 day cancellation **Rating:** 0.0/5.0 stars **Reviewed by:** Bram S. **Reviewed Date:** January 07, 2026 **What do you like best about Akia?** That they don't take a percentage of money sent in as tips for staff **What do you dislike about Akia?** The guest communication is very slow and limited. Airbnb messages often take several minutes to upload to Akia and they also don't integrate with booking.com or expedia guest messaging. Setting up WhatsApp is very complicated, and I've had to ask the company multiple times for help. The texting is very limited with a low character count, and there's no option to send two messages at a time. The smart review feature is limited, not allowing us to submit all the links for our reviews. We can't upload addresses to our customer profile, and there's no way to create our own variables and messages in mini apps. The links look sketchy, like they're coming from some sort of scam. Tasks and emails do not integrate with our property management system or main hotel email, making them look shady. The website chatbot is dull and doesn't let guests know they can talk to a live front desk worker. IDs can't be uploaded without extra costs. Many features require paying more for access, and touchpoints are very limited in customization. Ending our relationship with Akia was problematic; we were forced to stay in for an entire month, and there were issues with contract end date communications that felt misleading. Overall, the experience with Akia hasn't been great, with many limitations and complications making it difficult to manage guest communications effectively. Legal Disclaimer: This review reflects my personal opinion and personal experience with the software as of the date written. All statements are subjective assessments and are not intended as statements of fact. I am not affiliated with, sponsored by, or compensated by the company. This review is provided for informational purposes only, and others may have different experiences. **What problems is Akia solving and how is that benefiting you?** I use Akia for guest communication. ### 2. Great way to give personalized attention to hotel guests **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Akia?** My guests love the personal service I provide through the texts and I like that when I have repeat guests, I can see prior text converdsatiions so I can anticipate what they might want and need on thier next visit to my hotel. **What do you dislike about Akia?** I would like more blast emails per month with my current plan. **What problems is Akia solving and how is that benefiting you?** I can text guests without having to use my personal cell phone number. - [View Akia pricing details and edition comparison](https://www.g2.com/products/akia/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+12%3A28%3A34+-0500&secure%5Bsession_id%5D=10ea1ed7-d373-4b74-9638-6a5b0ae953e3&secure%5Btoken%5D=1bc3f13580b9177f69914b1e0dbfd4b74b52b42dfe6877edccf44ae02a6e049a&format=llm_user) ## Akia Features **Administration** - Reminders - Calendar - Inventory Management **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Agentic AI - Guest Messaging ** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Text Messaging - Live Chat - Email Automation **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **Guest Services** - Vendor Database - Contact Database - Reservations - Guest Profiles **Staff Management** - Housekeeping - Shift Scheduling **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Concierge** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top Akia Alternatives - [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) - 4.5/5.0 (108 reviews) - [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews) - 4.4/5.0 (61 reviews) - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (62 reviews)