# Best VoIP Providers - Page 5 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Voice over Internet Protocol (VoIP) software transmits phone calls over an IP network without relying on traditional telephone infrastructure, functioning as a modern alternative to private branch exchange (PBX) systems. It helps organizations cut communication costs, support remote work, and maintain secure calling capabilities. ### Core Capabilities of Voice over Internet Protocol (VoIP) Software To qualify for inclusion in the VoIP category, a product must: - Provide VoIP PBX systems for businesses or offer a VoIP softphone application - Include features that help manage incoming calls, such as call forwarding, call transferring, and routing - Enable real-time network monitoring via dashboards - Offer integration compatibility with communication and CRM platforms ### Common use cases for Voice over Internet Protocol (VoIP) Software VoIP software supports scalable, reliable communication for internal collaboration and customer-facing interactions. It also benefits teams using related tools such as [video conferencing software](https://www.g2.com/categories/video-conferencing), [UCaaS platforms](https://www.g2.com/categories/ucaas-platforms), [contact center software](https://www.g2.com/categories/contact-center), and [CRM systems](https://www.g2.com/categories/crm). ### How Voice over Internet Protocol (VoIP) Software Differs from Other Tools VoIP differs from traditional PBX by replacing legacy on-premises telephony systems with IP-based calling, reducing infrastructure and maintenance costs while improving flexibility for remote and hybrid teams. Compared with broader UCaaS platforms, VoIP primarily focuses on voice calling, softphones, and SIP-based PBX functionality, though VoIP is typically a core component of most UCaaS offerings. ### Insights from G2 on Voice over Internet Protocol (VoIP) Software Based on category trends on G2, VoIP's reliability, cost savings, ease of remote access, and the convenience of softphone options that replace or supplement physical desk phones. ## Top VoIP Providers at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,358 reviews) | Unified calling, texting, and team communication | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 2 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,533 reviews) | Managed business phone setup with support | "[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)" | | 3 | [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) | 4.6/5.0 (2,630 reviews) | Cloud calling inside the Zoom workflow | "[Seamless Integration, Reliable Cloud Phone Solution](https://www.g2.com/survey_responses/zoom-phone-review-12110885)" | | 4 | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5.0 (3,358 reviews) | Shared calls, texts, and summaries | "[Simple, Modern UI and a Standout AI Auto-Responder](https://www.g2.com/survey_responses/quo-review-12904103)" | | 5 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (614 reviews) | Stable calling inside the Webex ecosystem | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" | | 6 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,655 reviews) | Meetings, calls, and collaboration in one suite | "[Great features, with excellent AI features](https://www.g2.com/survey_responses/webex-suite-review-12932142)" | | 7 | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5.0 (4,021 reviews) | AI-assisted calls with transcripts and CRM context | "[Seamless Communication with Excellent Support](https://www.g2.com/survey_responses/dialpad-connect-review-13036513)" | | 8 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (892 reviews) | Cloud telephony with SMS and Teams support | "[8x8: Rock-Solid Cloud Telephony with SMS and an Intuitive Admin Interface](https://www.g2.com/survey_responses/8x8-work-review-12747765)" | | 9 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,569 reviews) | Sales and support call management | "[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)" | | 10 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,799 reviews) | — | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | ## How Many VoIP Providers Products Does G2 Track? **Total Products under this Category:** 423 ### Category Stats (Jun 2026) - **Average Rating**: 4.37/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Phone2 (+5.71%) - Among all products in this category, Phone2 recorded the largest rating increase compared to last month *Last updated: June 26, 2026* ## How Does G2 Rank VoIP Providers Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 60,900+ Authentic Reviews - 423+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which VoIP Providers Is Best for Your Use Case? - **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews) - **Highest Performer:** [NUACOM](https://www.g2.com/products/nuacom/reviews) - **Easiest to Use:** [Crexendo](https://www.g2.com/products/crexendo/reviews) - **Top Trending:** [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - **Best Free Software:** [Nextiva](https://www.g2.com/products/nextiva/reviews) --- **Sponsored** ### Quo Trusted by 90,000+ businesses, Quo (formerly OpenPhone) brings your team’s calls, texts, and contacts into one AI-powered workspace — helping you respond instantly and win more customers. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast. Built-in AI answers calls 24/7, flexible call flows route customers instantly, and custom contact properties ensure you're there when your customer needs you, while never missing a detail. Scale effortlessly as you grow. From your first customer to your thousandth, Quo adapts with you. No complex setup, no additional training, no growing pains. With Quo, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=118&secure%5Bdisplayable_resource_id%5D=118&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=118&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=129760&secure%5Bresource_id%5D=118&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvoip-providers&secure%5Btoken%5D=02adfc1475c4a1b42e577f5eebe183cf1bec09fc8a8eea0623b9efc3aa07f41c&secure%5Burl%5D=https%3A%2F%2Fwww.quo.com%2Faffiliate%2Fg2%3Futm_channel%3DPaid%2520Referrals%26utm_source%3DG2%26utm_medium%3Dpaid%26utm_campaign%3DG2&secure%5Burl_type%5D=free_trial) --- ## What Are the Top-Rated VoIP Providers Products in 2026? ### 1. [VoIPOffice](https://www.g2.com/products/voipoffice/reviews) VoIPOffice is a complete business phone system which allows you to make calls over the internet as well as providing a whole host of features. **Average Rating:** 4.7/5.0 **Total Reviews:** 9 **How Do G2 Users Rate VoIPOffice?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10) - **Phone Calls:** 9.4/10 (Category avg: 9.1/10) - **VOiP Number:** 8.8/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind VoIPOffice?** - **Seller:** [Telappliant](https://www.g2.com/sellers/telappliant) - **Year Founded:** 2003 - **HQ Location:** London, England - **Twitter:** @telappliantbuzz (3,510 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/telappliant/ (64 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Staffing and Recruiting - **Company Size:** 90% Mid-Market, 10% Small-Business #### What Are Recent G2 Reviews of VoIPOffice? **"[My Experience with Voip](https://www.g2.com/survey_responses/voipoffice-review-5452220)"** **Rating:** 4.5/5.0 stars *— Thang S.* [Read full review](https://www.g2.com/survey_responses/voipoffice-review-5452220) --- **"[Voice presence for Businesses](https://www.g2.com/survey_responses/voipoffice-review-7196852)"** **Rating:** 4.5/5.0 stars *— harinder s.* [Read full review](https://www.g2.com/survey_responses/voipoffice-review-7196852) --- #### What Are G2 Users Discussing About VoIPOffice? - [What is VoIPOffice used for?](https://www.g2.com/discussions/what-is-voipoffice-used-for) ### 2. [alohaa.ai](https://www.g2.com/products/alohaa-ai/reviews) Alohaa provides Omni-channel products - Virtual phone number, IVR, Cloud Telephony, Whatsapp, SMS, all under one easy-to-use, highly-affordable platform. With its cloud-based infrastructure, Alohaa offers flexibility and scalability to adapt to varying business needs.  The software streamlines call routing, automates customer interactions, and enhances communication efficiency, catering to diverse industries, and offering tailored solutions for customer service, sales, and support sectors. Its user-friendly interface and advanced features make it a preferred choice for 400+ businesses. **Average Rating:** 4.9/5.0 **Total Reviews:** 8 **How Do G2 Users Rate alohaa.ai?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.7/10) - **Phone Calls:** 9.3/10 (Category avg: 9.1/10) - **VOiP Number:** 9.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 4.7/10 (Category avg: 8.6/10) **Who Is the Company Behind alohaa.ai?** - **Seller:** [Alohaa](https://www.g2.com/sellers/alohaa) - **Year Founded:** 2021 - **HQ Location:** Hyderabad, IN - **LinkedIn® Page:** https://www.linkedin.com/company/alohaa-official/ (21 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are alohaa.ai's Pros and Cons? **Pros:** - Affordable (2 reviews) - Business Tools (1 reviews) - Call Recording (1 reviews) - Customer Service (1 reviews) - Flexibility (1 reviews) **Cons:** - High Cost (2 reviews) ### What Do G2 Reviewers Say About alohaa.ai? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **affordability** of alohaa.ai, enabling low-cost access to all features for multiple agents. - Users value the **affordable virtual number options** from alohaa.ai, enhancing their business capabilities with a swift onboarding team. - Users value the **unlimited call recording** feature, enhancing efficiency and clarity in team communications. - Users praise the **excellent customer service** from alohaa.ai, enhancing their overall experience with quick resolutions. - Users value the **affordable scalability** of alohaa.ai, allowing for 50+ agents without feature restrictions. **Cons:** - Users feel that the **high cost** of Aloha.ai increases with usage, limiting its affordability for frequent use. #### What Are Recent G2 Reviews of alohaa.ai? **"[its a good tool for telecalling and managing all my team from one dashboard](https://www.g2.com/survey_responses/alohaa-ai-review-10679569)"** **Rating:** 5.0/5.0 stars *— Jagadeesh K.* [Read full review](https://www.g2.com/survey_responses/alohaa-ai-review-10679569) --- **"[Alohaa Review.](https://www.g2.com/survey_responses/alohaa-ai-review-10883214)"** **Rating:** 5.0/5.0 stars *— Subhankar N.* [Read full review](https://www.g2.com/survey_responses/alohaa-ai-review-10883214) --- ### 3. [MessageDesk](https://www.g2.com/products/messagedesk/reviews) MessageDesk is a web-based business text messaging and shared SMS inbox platform that enables organizations to send and receive SMS/MMS from existing landline or VoIP phone numbers through a multi-user interface. MessageDesk is designed for mid-sized and larger teams that want a centralized way to handle texting without moving their primary phone numbers to a new carrier. MessageDesk supports U.S. and Canadian 10-digit numbers and can connect with all major VoIP providers and messaging services like Twilio, while allowing voice calls to remain with the current provider. Capabilities include: Text-enabling existing numbers: connect a business landline, Twilio, or VoIP number via number hosting/authorization, or use new local or toll-free numbers. Shared team inbox: all inbound/outbound conversations appear in a single inbox for multiple agents, with conversation history visible to the team. Relay automations/workflows: assignment, labeling, filtering, and internal collaboration features to automatically send messages and route conversations across threads. Messaging features: group texting, mass/broadcast texting, MMS messaging/media, templates, and scheduled text messages. Customers use MessageDesk in a variety of ways, including for appointment reminders, customer support via text, sales or lead follow-ups, dispatch and logistics messaging, HR and company updates, service and delivery updates, and billing notifications. MessageDesk also includes carrier registration support for A2P 10DLC, which is required for all business texting use cases in the U.S. You can use MessageDesk via any device with a web browser or download the companion mobile apps for iOS or Android. MessageDesk integrates with Zapier to connect to CRMs, forms, and scheduling tools. More integrations are planned for the future. **Average Rating:** 4.6/5.0 **Total Reviews:** 35 **How Do G2 Users Rate MessageDesk?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind MessageDesk?** - **Seller:** [Alderwood Labs](https://www.g2.com/sellers/alderwood-labs) - **Year Founded:** 2018 - **HQ Location:** Reno, Nevada - **Twitter:** @messagedeskapp (93 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/messagedeskapp/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 77% Small-Business, 20% Mid-Market #### What Are MessageDesk's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Easy Communication (6 reviews) - Automation (5 reviews) - Communication (5 reviews) - Customer Support (4 reviews) **Cons:** - Complex Processes (2 reviews) - Expensive (2 reviews) - Messaging Issues (2 reviews) - Number Issues (2 reviews) - App Incompatibility (1 reviews) ### What Do G2 Reviewers Say About MessageDesk? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of MessageDesk, making communication and setup simple and effective. - Users appreciate the **easy communication** features of MessageDesk, enabling effective messaging and connectivity anytime, anywhere. - Users value the **automation capabilities** of MessageDesk, streamlining communication and enhancing efficiency in their workflows. - Users value the **effective communication tools** of MessageDesk, enhancing collaboration and connectivity across teams and clients. - Users value the **responsive customer support** of MessageDesk, ensuring assistance is always available when needed. **Cons:** - Users find the **complex processes** of MessageDesk to be frustrating, hindering seamless communication and thread management. - Users find the pricing of MessageDesk to be **expensive** compared to its competitors, despite appreciating its functions. - Users struggle with **messaging issues** as group threads become complicated and credit usage is unclear. - Users face challenges with **number registration** and managing duplicate contacts, complicating their experience with MessageDesk. - Users struggle with **app incompatibility** as it leads to frustration with handling multiple message threads. #### What Are Recent G2 Reviews of MessageDesk? **"[It's a great app to messages and be connected with the team and colleagues](https://www.g2.com/survey_responses/messagedesk-review-11499637)"** **Rating:** 5.0/5.0 stars *— Disha D.* [Read full review](https://www.g2.com/survey_responses/messagedesk-review-11499637) --- **"[Message Desk improved the way my company communicates with clients and staff.](https://www.g2.com/survey_responses/messagedesk-review-10788405)"** **Rating:** 5.0/5.0 stars *— Chris R.* [Read full review](https://www.g2.com/survey_responses/messagedesk-review-10788405) --- #### What Are G2 Users Discussing About MessageDesk? - [What is MessageDesk used for?](https://www.g2.com/discussions/what-is-messagedesk-used-for) ### 4. [Twilio Elastic SIP Trunking](https://www.g2.com/products/twilio-elastic-sip-trunking/reviews) Twilio's Elastic SIP Trunking enables you to make & receive telephone calls from Genesys' Contact Center platform around the globe, with Phone Numbers available in approximately 100 countries. Deploy in minutes with our self-service console or API, pay-as-you-go pricing model and unlimited call concurrency that scales elastically to meet your business needs. **Average Rating:** 4.3/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Twilio Elastic SIP Trunking?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.7/10) - **Phone Calls:** 9.2/10 (Category avg: 9.1/10) - **VOiP Number:** 9.6/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Twilio Elastic SIP Trunking?** - **Seller:** [Twilio](https://www.g2.com/sellers/twilio) - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @twilio (81,644 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/twilio-inc-/ (6,678 employees on LinkedIn®) - **Ownership:** NYSE: TWLO **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Mid-Market #### What Are Recent G2 Reviews of Twilio Elastic SIP Trunking? **"[We're very happy withTwilio Elastic SIP Trunking, just be prepared for complicated setup](https://www.g2.com/survey_responses/twilio-elastic-sip-trunking-review-7922892)"** **Rating:** 4.0/5.0 stars *— Oscar H.* [Read full review](https://www.g2.com/survey_responses/twilio-elastic-sip-trunking-review-7922892) --- **"[Twilio Connects](https://www.g2.com/survey_responses/twilio-elastic-sip-trunking-review-7936207)"** **Rating:** 5.0/5.0 stars *— Alvaro G.* [Read full review](https://www.g2.com/survey_responses/twilio-elastic-sip-trunking-review-7936207) --- #### What Are G2 Users Discussing About Twilio Elastic SIP Trunking? - [What does Twilio Elastic Sip Trunking do?](https://www.g2.com/discussions/what-does-twilio-elastic-sip-trunking-do) - 1 comment - [How do you make a SIP trunk in twilio?](https://www.g2.com/discussions/how-do-you-make-a-sip-trunk-in-twilio) - [What are the benefits of SIP trunking?](https://www.g2.com/discussions/what-are-the-benefits-of-sip-trunking) - [What is twilio elastic SIP trunking?](https://www.g2.com/discussions/what-is-twilio-elastic-sip-trunking) ### 5. [VoipSwitch](https://www.g2.com/products/voipswitch/reviews) VoipSwitch’s all-in-one solution is a complete suite of SIP network elements, billing, APIs and web portals on a single software platform. This platform enables service providers to build scalable and robust VoIP services which can range from small single server deployments to cluster solutions handling thousands of concurrent sessions. **Average Rating:** 4.3/5.0 **Total Reviews:** 8 **How Do G2 Users Rate VoipSwitch?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 9.6/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind VoipSwitch?** - **Seller:** [VoipSwitch](https://www.g2.com/sellers/voipswitch) - **Year Founded:** 2001 - **HQ Location:** London, GB - **Twitter:** @VoIPSwitch (288 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/voipswitch-inc/ (23 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 40% Mid-Market #### What Are Recent G2 Reviews of VoipSwitch? **"[The most complete VoIP service in the market](https://www.g2.com/survey_responses/voipswitch-review-3503177)"** **Rating:** 4.0/5.0 stars *— Fred D.* [Read full review](https://www.g2.com/survey_responses/voipswitch-review-3503177) --- **"[VoipSwitch Review](https://www.g2.com/survey_responses/voipswitch-review-7608316)"** **Rating:** 4.0/5.0 stars *— Surbhi C.* [Read full review](https://www.g2.com/survey_responses/voipswitch-review-7608316) --- #### What Are G2 Users Discussing About VoipSwitch? - [What is VoipSwitch used for?](https://www.g2.com/discussions/what-is-voipswitch-used-for) ### 6. [Yeastar S-Series VoIP PBX](https://www.g2.com/products/yeastar-s-series-voip-pbx/reviews) Easy to use, flexible and feature-rich S-Series VoIP PBX is designed to help small and medium sized business make a giant leap in efficiency and cost-savings. **Average Rating:** 4.9/5.0 **Total Reviews:** 8 **How Do G2 Users Rate Yeastar S-Series VoIP PBX?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Yeastar S-Series VoIP PBX?** - **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd) - **Year Founded:** 2006 - **HQ Location:** Xiamen, China - **Twitter:** @Yeastar (2,504 Twitter followers) - **LinkedIn® Page:** https://cn.linkedin.com/company/yeastar (211 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 87% Small-Business, 13% Mid-Market #### What Are Recent G2 Reviews of Yeastar S-Series VoIP PBX? **"[Efficient, User-Friendly, and Cost-Effective VoIP Solution](https://www.g2.com/survey_responses/yeastar-s-series-voip-pbx-review-12844451)"** **Rating:** 4.5/5.0 stars *— Mandla N.* [Read full review](https://www.g2.com/survey_responses/yeastar-s-series-voip-pbx-review-12844451) --- **"[This is a good product. Very reliable and recommended.](https://www.g2.com/survey_responses/yeastar-s-series-voip-pbx-review-4693256)"** **Rating:** 4.5/5.0 stars *— Dinesh P.* [Read full review](https://www.g2.com/survey_responses/yeastar-s-series-voip-pbx-review-4693256) --- #### What Are G2 Users Discussing About Yeastar S-Series VoIP PBX? - [What is Yeastar S300?](https://www.g2.com/discussions/what-is-yeastar-s300) - [What does a VoIP PBX do?](https://www.g2.com/discussions/what-does-a-voip-pbx-do) - [What is Yeastar S20?](https://www.g2.com/discussions/what-is-yeastar-s20) - 1 comment - [What features does our brand new P Series PBX system support?](https://www.g2.com/discussions/what-features-does-our-brand-new-p-series-pbx-system-support) ### 7. [ASTPP - A Smart Telephony Platform](https://www.g2.com/products/astpp-a-smart-telephony-platform/reviews) For many years, ASTPP has been empowering various VoIP businesses and service providers with its amazing open source VoIP solutions. It is regarded as one of the top VoIP billing solutions and the #1 open source FreeSWITCH-driven Class 4/5 Softswitch Platform, which automates invoicing and billing processes completely. ASTPP is one of few solutions that support the N-level reseller structure. It uses cutting edge technologies like FreeSWITCH and OpenSIPs as core technologies to provide the most robust, reliable, and scalable solutions. ASTPP is a smart telephony platform, which has a suite of smart VoIP telephony solutions to offer to service providers and businesses, including, but not limited to: -Class 4 Softswitch -Class 5 Softswitch -Multi tenant IP PBX solution -Calling card solution -Virtual faxing solution -Virtual numbers solution -Routing & Billing Solution ASTPP has a team of versatile VoIP consultants and developers that provides various services in different VoIP technologies: -Consultancy -Development -Deployment -Support -ASTPP Training & Certification -And more ASTPP is a one stop VoIP solution for ITSPs, VoIP service providers, wholesale providers, and any other business. **Average Rating:** 4.6/5.0 **Total Reviews:** 7 **How Do G2 Users Rate ASTPP - A Smart Telephony Platform?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.7/10) - **Phone Calls:** 9.3/10 (Category avg: 9.1/10) - **VOiP Number:** 9.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind ASTPP - A Smart Telephony Platform?** - **Seller:** [ASTPP](https://www.g2.com/sellers/astpp) - **Year Founded:** 2013 - **HQ Location:** Ahmedabad, IN - **LinkedIn® Page:** https://www.linkedin.com/company/astpp-billing/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 88% Small-Business, 13% Mid-Market #### What Are ASTPP - A Smart Telephony Platform's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Easy Access (2 reviews) - User-Friendly (2 reviews) - VoIP Services (2 reviews) - Easy Integration (1 reviews) **Cons:** - Customer Service (2 reviews) - Time Constraints (1 reviews) ### What Do G2 Reviewers Say About ASTPP - A Smart Telephony Platform? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of ASTPP, highlighting its user-friendly interface and accessibility for all. - Users value the **easy access** and user-friendly interface of ASTPP, along with its open-source customization options. - Users appreciate the **user-friendly interface** of ASTPP, enabling effortless access and customization for everyone. - Users value the **easy-to-use VoIP solutions** of ASTPP, benefiting from its customizable and open-source platform. - Users praise the **easy integration** of ASTPP, making configuration effortless for daily use. **Cons:** - Users find the **customer support lacking** , which hinders their overall satisfaction and effectiveness of the platform. - Users experience **time constraints** with ASTPP, finding bill creation longer than expected and customer support lacking. #### What Are Recent G2 Reviews of ASTPP - A Smart Telephony Platform? **"[Review for ASTPP](https://www.g2.com/survey_responses/astpp-a-smart-telephony-platform-review-10742643)"** **Rating:** 5.0/5.0 stars *— Manokh H.* [Read full review](https://www.g2.com/survey_responses/astpp-a-smart-telephony-platform-review-10742643) --- **"[Open Source Customizable Best VoIP Solutions](https://www.g2.com/survey_responses/astpp-a-smart-telephony-platform-review-10756585)"** **Rating:** 5.0/5.0 stars *— Soumili D.* [Read full review](https://www.g2.com/survey_responses/astpp-a-smart-telephony-platform-review-10756585) --- ### 8. [AT&T Office@Hand](https://www.g2.com/products/at-t-office-hand/reviews) AT&T Office@Hand is a flexible cloud-based solution that provides voice, fax, text messaging, and audio and video conferencing so workers can be more productive in the office or on the go. **Average Rating:** 4.1/5.0 **Total Reviews:** 11 **How Do G2 Users Rate AT&T Office@Hand?** - **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.7/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind AT&T Office@Hand?** - **Seller:** [AT&T Inc.](https://www.g2.com/sellers/at-t-inc) - **Year Founded:** 1876 - **HQ Location:** Dallas, TX - **Twitter:** @ATT (876,351 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/att/ (190,948 employees on LinkedIn®) - **Ownership:** NYSE: T **Who Uses This Product?** - **Company Size:** 56% Small-Business, 33% Mid-Market #### What Are AT&T Office@Hand's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Easy Communication (2 reviews) - Team Collaboration (2 reviews) - Communication (1 reviews) - Cross-Platform (1 reviews) **Cons:** - Call Drops (1 reviews) - Glitches (1 reviews) - Performance Issues (1 reviews) - Poor Call Quality (1 reviews) - Slow Loading (1 reviews) ### What Do G2 Reviewers Say About AT&T Office@Hand? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of AT&T Office@Hand, enhancing productivity for remote work across various devices. - Users appreciate the **easy communication** features of AT&T Office@Hand, enhancing teamwork through a unified platform. - Users appreciate the **all-in-one communication platform** of AT&T Office@Hand, enhancing team collaboration and productivity seamlessly. - Users appreciate the **enhanced communication** capabilities of AT&T Office@Hand, streamlining calls, faxes, and collaborations in one platform. - Users value the **cross-platform integration** of AT&T Office@Hand, enhancing usability across devices for remote work. **Cons:** - Users often experience **call drops** with AT&T Office@Hand, particularly in areas with weak signal strength. - Users report **occasional glitches** in the mobile app, leading to dropped calls and frustrating experiences in low-signal areas. - Users experience **performance issues** with slow video conferencing features, which can hinder their overall satisfaction with the service. - Users experience **poor call quality** with AT&T Office@Hand, particularly in areas with low signal strength. - Users experience **slow video conferencing features** , which impacts their overall satisfaction despite other positive aspects. #### What Are Recent G2 Reviews of AT&T Office@Hand? **"[I really like AT&T office@ hand application](https://www.g2.com/survey_responses/at-t-office-hand-review-11409150)"** **Rating:** 5.0/5.0 stars *— Sumit N.* [Read full review](https://www.g2.com/survey_responses/at-t-office-hand-review-11409150) --- **"[All in one communication platform](https://www.g2.com/survey_responses/at-t-office-hand-review-11434001)"** **Rating:** 5.0/5.0 stars *— Alejandra A.* [Read full review](https://www.g2.com/survey_responses/at-t-office-hand-review-11434001) --- #### What Are G2 Users Discussing About AT&T Office@Hand? - [What is AT&T Office@Hand used for?](https://www.g2.com/discussions/what-is-at-t-office-hand-used-for) ### 9. [NobelBiz Voice Carrier Network](https://www.g2.com/products/nobelbiz-voice-carrier-network/reviews) The NobelBiz Voice Carrier Network is the only VoIP interconnected provider built to service contact-center-specific traffic, with multiple redundancies across the globe. As a result, our telecom network offers uninterrupted uptime and an impressive geographical footprint, delivering the best possible voice quality at a fair price. Because we focus solely on the contact center niche, all the features and support processes were fine-tuned to maximize the efficiency, quality, and demands of the call center industry. In addition, the NobelBiz Voice Carrier Network features a multitude of optional productivity tools such as local caller ID solutions, compliance safety nets, number management, and a web-based auto-attendant platform, to name but a few. **Average Rating:** 4.4/5.0 **Total Reviews:** 10 **How Do G2 Users Rate NobelBiz Voice Carrier Network?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind NobelBiz Voice Carrier Network?** - **Seller:** [NobelBiz](https://www.g2.com/sellers/nobelbiz) - **Year Founded:** 2005 - **HQ Location:** Cheyenne, WY - **Twitter:** @NobelBiz (569 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nobelbiz-inc-/ (35 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 30% Enterprise #### What Are NobelBiz Voice Carrier Network's Pros and Cons? **Pros:** - Reliability (4 reviews) - Calling Features (1 reviews) - Call Recording (1 reviews) - Connectivity Options (1 reviews) - Customer Service (1 reviews) **Cons:** - Account Management (1 reviews) - High Cost (1 reviews) - Number Issues (1 reviews) ### What Do G2 Reviewers Say About NobelBiz Voice Carrier Network? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **reliable service** of NobelBiz Voice Carrier Network, praising its redundancy and excellent call quality. - Users commend the **LT Buckets Rotation feature** of NobelBiz Voice Carrier Network for enhancing outbound call connectivity. - Users value the **great call quality** of NobelBiz, maintaining their services for both outbound and everyday calls. - Users commend the **effective connectivity options** of NobelBiz, appreciating the seamless solutions and excellent support provided. - Users commend the **prompt and efficient customer service** of NobelBiz Voice Carrier Network, enhancing overall user experience. **Cons:** - Users report issues with **purchasing DIDs** , experiencing problems with incorrect number assignments, which affects their service reliability. - Users express concerns about the **high cost** of NobelBiz Voice Carrier Network, despite reduced outbound rates over the years. - Users experience **number issues** when purchasing DIDs, leading to complications and incorrect assignments to different companies. #### What Are Recent G2 Reviews of NobelBiz Voice Carrier Network? **"[Caller id rotation is a must for outbound business](https://www.g2.com/survey_responses/nobelbiz-voice-carrier-network-review-7351086)"** **Rating:** 5.0/5.0 stars *— Carlos B.* [Read full review](https://www.g2.com/survey_responses/nobelbiz-voice-carrier-network-review-7351086) --- **"[Peace of Mind](https://www.g2.com/survey_responses/nobelbiz-voice-carrier-network-review-7300375)"** **Rating:** 5.0/5.0 stars *— Ahfaz K.* [Read full review](https://www.g2.com/survey_responses/nobelbiz-voice-carrier-network-review-7300375) --- #### What Are G2 Users Discussing About NobelBiz Voice Carrier Network? - [What is NobelBiz Voice Carrier Network used for?](https://www.g2.com/discussions/what-is-nobelbiz-voice-carrier-network-used-for) ### 10. [Unified Communications Applications](https://www.g2.com/products/unified-communications-applications/reviews) At its best, unified communications (also called “UC”) is just what it says – it enables better collaboration by unifying formerly separate modes of communication into a single, combined user experience. Email, text, and voice messaging work seamlessly with live voice, audio and video conferencing, and Web collaboration, in one interface, with “presence” notification to indicate your availability to participate. **Average Rating:** 4.3/5.0 **Total Reviews:** 7 **How Do G2 Users Rate Unified Communications Applications?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Unified Communications Applications?** - **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) - **Year Founded:** 1972 - **HQ Location:** Kanata, Ontario - **Twitter:** @Mitel (22,451 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4924/ (4,011 employees on LinkedIn®) - **Total Revenue (USD mm):** $1,300 **Who Uses This Product?** - **Company Size:** 57% Mid-Market, 43% Enterprise #### What Are Recent G2 Reviews of Unified Communications Applications? **"[Unified Communications Applications are a must for any business](https://www.g2.com/survey_responses/unified-communications-applications-review-8873461)"** **Rating:** 5.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/unified-communications-applications-review-8873461) --- **"[Made our communication strategy stronger](https://www.g2.com/survey_responses/unified-communications-applications-review-9502342)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/unified-communications-applications-review-9502342) --- #### What Are G2 Users Discussing About Unified Communications Applications? - [What are the 3 main components of unified communications?](https://www.g2.com/discussions/unified-communications-what-are-the-3-main-components-of-unified-communications-c71fbf30-f0b7-4af7-91cb-44c533dd6b34) - [What are the 3 main components of unified communications?](https://www.g2.com/discussions/unified-communications-what-are-the-3-main-components-of-unified-communications-44611f70-dc55-413e-ae66-eefec87ff526) - [What are the 3 main components of unified communications?](https://www.g2.com/discussions/unified-communications-what-are-the-3-main-components-of-unified-communications-6e58087c-42d2-4cbc-838a-98d6edded494) - [What are the 3 main components of unified communications?](https://www.g2.com/discussions/unified-communications-what-are-the-3-main-components-of-unified-communications) - [What is included in unified communications?](https://www.g2.com/discussions/unified-communications-what-is-included-in-unified-communications-89865105-9a75-4fbe-bfad-4aa9778a04e1) ### 11. [Velocity Voice](https://www.g2.com/products/velocity-voice/reviews) By switching your telephone service over to Velocity Voice you can save your business thousands of dollars annually when compared to a traditional telephone line or analog phone system **Average Rating:** 4.0/5.0 **Total Reviews:** 7 **How Do G2 Users Rate Velocity Voice?** - **Phone Calls:** 9.2/10 (Category avg: 9.1/10) - **VOiP Number:** 9.2/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Velocity Voice?** - **Seller:** [Velocity Voice](https://www.g2.com/sellers/velocity-voice) - **HQ Location:** Dallas, Texas - **Twitter:** @velocityvoice1 (3 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10991398 (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 71% Mid-Market, 43% Enterprise #### What Are Recent G2 Reviews of Velocity Voice? **"[Best Business Comms](https://www.g2.com/survey_responses/velocity-voice-review-9565895)"** **Rating:** 5.0/5.0 stars *— M Anand B.* [Read full review](https://www.g2.com/survey_responses/velocity-voice-review-9565895) --- **"[Best dialers for an outbound calling](https://www.g2.com/survey_responses/velocity-voice-review-9637744)"** **Rating:** 4.0/5.0 stars *— Ankit G.* [Read full review](https://www.g2.com/survey_responses/velocity-voice-review-9637744) --- #### What Are G2 Users Discussing About Velocity Voice? - [What is Velocity Voice used for?](https://www.g2.com/discussions/what-is-velocity-voice-used-for) ### 12. [Hosted PBX Business Phone System](https://www.g2.com/products/hosted-pbx-business-phone-system/reviews) Aancall is a global UCaaS and CCaaS provider delivering unified communications and cloud contact center solutions powered by AI. The platform enables businesses to connect, collaborate, and engage customers through voice, video, messaging, and intelligent call management. Aancall provides high-quality VoIP services, including SIP trunking in 120+ countries and DID numbers across 65+ countries, ensuring reliable global reach and local presence. With AI-driven capabilities such as smart routing, call analytics, automation, and customer insights, Aancall helps organizations improve efficiency, enhance customer experience, and scale communications securely and seamlessly. Designed for enterprises, startups, and service providers, Aancall combines global connectivity, advanced AI, and cloud-based communications into one powerful platform. **Average Rating:** 4.7/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Hosted PBX Business Phone System?** - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Hosted PBX Business Phone System?** - **Seller:** [Aancall](https://www.g2.com/sellers/aancall) - **HQ Location:** Wyoming USA - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) - **Phone:** 3074106456 **Who Uses This Product?** - **Company Size:** 67% Small-Business, 17% Enterprise #### What Are Hosted PBX Business Phone System's Pros and Cons? **Pros:** - Access (1 reviews) - Calling Features (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) **Cons:** - Contact Management (1 reviews) - Dialing Issues (1 reviews) - Inadequate AI Integration (1 reviews) - Integration Issues (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Hosted PBX Business Phone System? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy access** of the Hosted PBX Business Phone System, enhancing connectivity and usability. - Users appreciate the **easy access and seamless Teams integration** with the Hosted PBX Business Phone System. - Users value the **excellent customer support** of Hosted PBX, ensuring prompt assistance whenever needed. - Users appreciate the **ease of use** of the Hosted PBX Business Phone System, enjoying a simple dashboard and prompt support. - Users value the **easy access** of the Hosted PBX Business Phone System, enhancing efficiency with seamless Teams integration. **Cons:** - Users note the need for **improved contact management** , especially in integrating with Teams and displaying balance information. - Users note **dialing issues** , such as needing prefixes like 011 and desiring better integration with Teams. - Users find the **inadequate AI integration** limiting, seeking better features like upfront balance display and Teams compatibility. - Users note the need for **improved integration** , especially with Teams, and suggest better upfront balance visibility. - Users note the **missing features** like prefix requirements and lack of upfront balance display, hindering overall usability. #### What Are Recent G2 Reviews of Hosted PBX Business Phone System? **"[Handy, Easy-to-Use App with Plenty of Options—Great on Mobile](https://www.g2.com/survey_responses/hosted-pbx-business-phone-system-review-12729410)"** **Rating:** 5.0/5.0 stars *— anushka s.* [Read full review](https://www.g2.com/survey_responses/hosted-pbx-business-phone-system-review-12729410) --- **"[Great VoIP and Hosted PBX service provider!](https://www.g2.com/survey_responses/hosted-pbx-business-phone-system-review-12483437)"** **Rating:** 5.0/5.0 stars *— Piyush D.* [Read full review](https://www.g2.com/survey_responses/hosted-pbx-business-phone-system-review-12483437) --- ### 13. [Opus Cloud Telephony](https://www.g2.com/products/opus-cloud-telephony/reviews) Hosted or Cloud Telephony is being adopted by an increasing number of organisations as a means to refresh to their communications technology and a boost to competitive advantage, without the need for large capital investment. **Average Rating:** 4.6/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Opus Cloud Telephony?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.7/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 9.2/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Opus Cloud Telephony?** - **Seller:** [Opus Telecoms](https://www.g2.com/sellers/opus-telecoms) - **HQ Location:** Farnham - **LinkedIn® Page:** https://www.linkedin.com/company/opus-telecom-limited (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 83% Enterprise, 17% Small-Business #### What Are Recent G2 Reviews of Opus Cloud Telephony? **"[G2 for Opus Cloud Telephony](https://www.g2.com/survey_responses/opus-cloud-telephony-review-7942785)"** **Rating:** 5.0/5.0 stars *— Anupam Y.* [Read full review](https://www.g2.com/survey_responses/opus-cloud-telephony-review-7942785) --- **"[End to end solution to all telecommunication needs](https://www.g2.com/survey_responses/opus-cloud-telephony-review-5258552)"** **Rating:** 4.0/5.0 stars *— Sushant V.* [Read full review](https://www.g2.com/survey_responses/opus-cloud-telephony-review-5258552) --- #### What Are G2 Users Discussing About Opus Cloud Telephony? - [What is Opus Cloud Telephony used for?](https://www.g2.com/discussions/what-is-opus-cloud-telephony-used-for) ### 14. [smrtphone](https://www.g2.com/products/smrtphone/reviews) smrtPhone is an all-in-one phone system that allows sales-driven businesses to make more calls, send more texts, and close more deals. The cloud-based phone, multi-line power dialer, integrated AI tools that capture call summaries, keywords, and outcomes, full featured mobile app, customizable call flows, and robust suite of user management tools flex and grow with you. Focused on delivering deep integration with your CRM, smrtPhone powers greater automation, reduces time spent on clerical tasks, and gives valuable insight enabling you to do business better. **Average Rating:** 3.9/5.0 **Total Reviews:** 6 **How Do G2 Users Rate smrtphone?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.7/10) - **Phone Calls:** 5.6/10 (Category avg: 9.1/10) - **VOiP Number:** 5.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 5.0/10 (Category avg: 8.6/10) **Who Is the Company Behind smrtphone?** - **Seller:** [smrtStudio Global](https://www.g2.com/sellers/smrtstudio-global) - **Year Founded:** 2017 - **HQ Location:** Middletown, US - **LinkedIn® Page:** https://www.linkedin.com/company/smrtphoneapp (35 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Real Estate - **Company Size:** 100% Small-Business #### What Are smrtphone's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Easy Communication (2 reviews) - Easy Integration (2 reviews) - Calling Features (1 reviews) - Calling Services (1 reviews) **Cons:** - Expensive (2 reviews) - High Cost (2 reviews) - Internet Dependency (2 reviews) - Call Connectivity Issues (1 reviews) - Call Drops (1 reviews) ### What Do G2 Reviewers Say About smrtphone? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Smrtphone, enjoying seamless setup and excellent customer support. - Users value the **easy communication** offered by smrtPhone, simplifying outreach and managing interactions effectively. - Users appreciate the **easy integration** of smrtPhone with CRMs, enhancing their workflow and communication efficiency. - Users enjoy the **click-to-call feature** on smrtphone, enhancing their communication efficiency with ease. - Users value the **click-to-call functionality** of smrtPhone, simplifying calling directly from their CRM applications. **Cons:** - Users find smrtPhone **expensive** , often feeling that the high cost does not match the service quality provided. - Users express frustration over the **high costs** of smrtPhone, feeling it's not worth the investment given functionality issues. - Users struggle with **internet dependency** , which undermines the functionality and reliability of smrtPhone's services. - Users often face **call connectivity issues** that hinder functionality and make it difficult to resolve problems. - Users often face **call drops** , and experience issues with their number being flagged as spam. #### What Are Recent G2 Reviews of smrtphone? **"[Smart Calls, Smarter Business: My Experience with smrtPhone](https://www.g2.com/survey_responses/smrtphone-review-11088016)"** **Rating:** 5.0/5.0 stars *— Juliet E.* [Read full review](https://www.g2.com/survey_responses/smrtphone-review-11088016) --- **"[Seamless Call Management with Top-Notch Support](https://www.g2.com/survey_responses/smrtphone-review-12085650)"** **Rating:** 5.0/5.0 stars *— Tanika B.* [Read full review](https://www.g2.com/survey_responses/smrtphone-review-12085650) --- ### 15. [Twilio Flex](https://www.g2.com/products/twilio-twilio-flex/reviews) Twilio Flex is a fully programmable cloud-based contact center platform designed to empower businesses with personalized, omnichannel customer engagement. It offers a unified interface that integrates various communication channels, including voice, SMS, chat, email, and video, enabling seamless interactions across multiple platforms. Flex's highly customizable nature allows organizations to tailor every aspect of the customer and agent experience to meet specific business needs. Key Features and Functionality: - Omnichannel Support: Manage customer interactions across voice, SMS, chat, email, and video from a single interface. - Programmability: Customize workflows, user interfaces, routing logic, and integrate with existing systems using Twilio's APIs and SDKs. - Real-Time Analytics: Monitor agent performance and customer interactions with detailed insights to optimize operations. - AI Integration: Leverage AI capabilities, such as Agent Copilot, to assist agents with suggested actions and responses, enhancing productivity and customer satisfaction. - Scalability: Easily scale operations to accommodate varying workloads without the need for on-site hardware. Primary Value and Solutions Provided: Twilio Flex addresses the need for a flexible, scalable, and customizable contact center solution that integrates seamlessly with existing systems. By offering a platform that supports multiple communication channels and provides real-time data and AI-driven insights, Flex enables businesses to deliver personalized customer experiences, improve agent efficiency, and adapt quickly to changing requirements. This adaptability ensures that organizations can meet customer expectations and drive business growth effectively. **Average Rating:** 4.1/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Twilio Flex?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10) - **Phone Calls:** 8.3/10 (Category avg: 9.1/10) - **VOiP Number:** 9.2/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Twilio Flex?** - **Seller:** [Twilio](https://www.g2.com/sellers/twilio) - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @twilio (81,644 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/twilio-inc-/ (6,678 employees on LinkedIn®) - **Ownership:** NYSE: TWLO **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Insurance - **Company Size:** 39% Mid-Market, 28% Small-Business #### What Are Twilio Flex's Pros and Cons? **Pros:** - Easy Integration (3 reviews) - Integrations (3 reviews) - Chat Feature (2 reviews) - Chat Features (2 reviews) - Customizability (2 reviews) **Cons:** - Limited Features (2 reviews) - Missing Functionality (2 reviews) - Complex Features (1 reviews) - Complexity (1 reviews) - Complex Processes (1 reviews) ### What Do G2 Reviewers Say About Twilio Flex? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **easy integration** and customization of Twilio Flex, enhancing their contact center efficiency and user experience. - Users value the **seamless integration** of Twilio Flex with existing tools, enhancing efficiency and customization for contact centers. - Users appreciate the **easy and seamless chat integration** of Twilio Flex, enhancing efficiency in contact center operations. - Users enjoy the **seamless chat integration** in Twilio Flex, enhancing efficiency and overall user experience. - Users value the **high customizability** of Twilio Flex, enabling tailored solutions that align with specific business needs. **Cons:** - Users note the **limited features** of Twilio Flex, requiring extensive customization and technical resources for full utilization. - Users face challenges with **missing functionality** in Twilio Flex, requiring extensive customization and technical resources for effective use. - Users find Twilio Flex's **complex features** challenging to implement without dedicated technical resources for effective use. - Users find the **complexity** of Twilio Flex challenging, needing technical support for effective implementation and customization. - Users find that the **complex processes** of Twilio Flex can hinder effective usage without significant technical resources. #### What Are Recent G2 Reviews of Twilio Flex? **"[Twilio Flex: Easy, Cost-Effective Softphone with Helpful Support](https://www.g2.com/survey_responses/twilio-flex-review-12458273)"** **Rating:** 4.0/5.0 stars *— Ashton P.* [Read full review](https://www.g2.com/survey_responses/twilio-flex-review-12458273) --- **"[Versatile and Customizable, but Requires Technical Investment](https://www.g2.com/survey_responses/twilio-flex-review-5060854)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/twilio-flex-review-5060854) --- #### What Are G2 Users Discussing About Twilio Flex? - [How good is twilio?](https://www.g2.com/discussions/how-good-is-twilio) - [How much is twilio Flex?](https://www.g2.com/discussions/how-much-is-twilio-flex) - [What is twilio Flex?](https://www.g2.com/discussions/what-is-twilio-flex) - [What is twilio flex used for?](https://www.g2.com/discussions/what-is-twilio-flex-used-for) ### 16. [VoIP Phone Systems](https://www.g2.com/products/voip-phone-systems/reviews) RingOffice is a cloud solutions provider for businesses of all sizes. We offer voice services like Cloud Phone Systems and SIP Trunking; as well as cloud IT and network services. We focus on reliability and ease to use, making communication, collaboration, and work easier for businesses. With over 20 years of experience, we know what it takes to provide quality cloud services that help businesses succeed. **Average Rating:** 4.4/5.0 **Total Reviews:** 6 **How Do G2 Users Rate VoIP Phone Systems?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10) - **Phone Calls:** 9.0/10 (Category avg: 9.1/10) - **VOiP Number:** 9.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.0/10 (Category avg: 8.6/10) **Who Is the Company Behind VoIP Phone Systems?** - **Seller:** [RingOffice](https://www.g2.com/sellers/ringoffice) - **Year Founded:** 2011 - **HQ Location:** Markham, CA - **LinkedIn® Page:** https://www.linkedin.com/company/ringoffice (12 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are VoIP Phone Systems's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Communication (1 reviews) - Easy Connection (1 reviews) - User-Friendly (1 reviews) **Cons:** - Audio Problems (1 reviews) - Internet Dependency (1 reviews) ### What Do G2 Reviewers Say About VoIP Phone Systems? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of VoIP Phone Systems, highlighting their fast connections and user-friendly interface. - Users value the **easy communication** with anyone globally, making it ideal for daily recruitment needs. - Users praise the **easy connection** of VoIP Phone Systems, highlighting their fast and user-friendly setup experience. - Users find the system to be **super easy to use** , appreciating its fast connection and user-friendly design. **Cons:** - Users experience **audio problems** like lag and voice issues during internet connectivity issues, impacting call quality. - Users experience **voice issues** and lag during internet outages, affecting call quality on VoIP systems. #### What Are Recent G2 Reviews of VoIP Phone Systems? **"[So Easy to use](https://www.g2.com/survey_responses/voip-phone-systems-review-10261258)"** **Rating:** 4.5/5.0 stars *— Davina K.* [Read full review](https://www.g2.com/survey_responses/voip-phone-systems-review-10261258) --- **"[VOIP Phone system review](https://www.g2.com/survey_responses/voip-phone-systems-review-11283899)"** **Rating:** 5.0/5.0 stars *— Satender Singh B.* [Read full review](https://www.g2.com/survey_responses/voip-phone-systems-review-11283899) --- ### 17. [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) Avaya Unified Communications (UC) is an integrated platform that consolidates multiple communication and collaboration channels into a single, cohesive system. Designed for modern enterprises, Avaya UC enables organizations to streamline communications across voice, video, messaging, and conferencing while supporting flexible work environments and seamless device mobility. Core Capabilities Avaya Unified Communications encompasses a comprehensive set of features including: Voice & Calling: VoIP, call forwarding, transfer, conferencing, and multi-line support Messaging & Presence: Instant messaging, presence awareness (showing who is available, busy, or offline), and SMS/fax capabilities Video Conferencing: Browser-based HD video conferencing with screen sharing, annotation tools, and personalized meeting rooms Collaboration: Team workspaces, calendar integration, contact management, and third-party application integration Deployment Models Avaya offers multiple UC solutions to suit different organizational needs: Avaya Cloud Office is a cloud-based Unified Communications as a Service (UCaaS) platform providing phones, apps, messaging, conferencing, video, and team meeting capabilities in a single, flexible offering. Available in Standard, Premium, and Ultimate subscription tiers, it delivers streamlined global management with minimal IT overhead. Avaya IP Office Subscription supports both traditional Telephony Users and advanced UC Users. UC Users gain mobility features including softphone applications, video calling, instant messaging, presence capabilities, and integrations with Salesforce, Outlook, and Microsoft Teams. Avaya Aura is a communications platform that can be deployed on-premises, in private cloud, or in hybrid configurations, providing a robust foundation for voice, video, messaging, and collaboration with integration for modern collaboration tools. Avaya Aura Private Cloud offers cloud-hosted UC bundles—Essentials, Advanced, and Ultra—with capabilities including telephony, voicemail, instant messaging, team conferencing, mobility, and seamless integration with Microsoft Teams and Zoom. Avaya Managed Services provides dedicated support for organizations seeking operational simplification, with tiered UC offerings and ongoing vendor management. Key Benefits Unified Experience: Single interface for all communication modes reduces context-switching and improves productivity Mobility: Work from anywhere with secure mobile access and multi-device call management Scalability: Solutions for small teams to large enterprises with flexible subscription and licensing models Integration: Seamless compatibility with Microsoft Teams, Zoom, Salesforce, and other business-critical applications Security: Enterprise-grade security with device enrollment, call detail recording, and compliance features Cost Efficiency: Cloud-based options reduce capital infrastructure investment and IT management overhead Summary Avaya Unified Communications serves organizations seeking modern, integrated communication platforms that support hybrid and remote work, reduce communication silos, and enable employees to collaborate effectively from any location. Whether deployed on-premises, in the cloud, or in hybrid configurations, Avaya UC provides the flexibility, reliability, and feature richness enterprises require. **Average Rating:** 4.2/5.0 **Total Reviews:** 38 **How Do G2 Users Rate Avaya Unified Communications?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.7/10) - **Phone Calls:** 8.3/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 7.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Avaya Unified Communications?** - **Seller:** [Avaya](https://www.g2.com/sellers/avaya) - **Year Founded:** 2000 - **HQ Location:** Morristown, NJ - **Twitter:** @Avaya (36,704 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1494/ (11,775 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Enterprise, 24% Mid-Market #### What Are Avaya Unified Communications's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Communication (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Easy Implementation (1 reviews) **Cons:** - Call Drops (2 reviews) - Connection Issues (2 reviews) - Audio Issues (1 reviews) - Audio Problems (1 reviews) - Call Connectivity Issues (1 reviews) ### What Do G2 Reviewers Say About Avaya Unified Communications? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Avaya Unified Communications, finding it intuitive and straightforward for various tasks. - Users benefit from **versatile communication options** in Avaya UCaaS, enhancing efficiency and connectivity in their workflows. - Users value the **high customizability** of Avaya Unified Communications, enabling tailored communications solutions for diverse needs. - Users value the **customization options** in Avaya UCaaS, enhancing their communication experience and productivity. - Users appreciate the **ease of implementation** of Avaya Unified Communications, making setup and usage straightforward and intuitive. **Cons:** - Users experience **call drops** and missed calls without proper configuration, impacting communication quality significantly. - Users experience **connection issues** with Avaya, leading to dropped calls and inconsistent audio quality during use. - Users report **audio issues** with Avaya, including dropped calls and glitches that disrupt communication effectiveness. - Users often face **audio problems** with Avaya, including dropped calls and glitches that hinder effective communication. - Users face **call connectivity issues** that require careful configuration to prevent errors and call drops. #### What Are Recent G2 Reviews of Avaya Unified Communications? **"[Crystal-Clear Calls with Flexible Call Settings](https://www.g2.com/survey_responses/avaya-unified-communications-review-12316055)"** **Rating:** 5.0/5.0 stars *— Jose Pablo P.* [Read full review](https://www.g2.com/survey_responses/avaya-unified-communications-review-12316055) --- **"[superb](https://www.g2.com/survey_responses/avaya-unified-communications-review-3175470)"** **Rating:** 4.5/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/avaya-unified-communications-review-3175470) --- ### 18. [CallSwitchOne](https://www.g2.com/products/callswitchone/reviews) CallSwitch is a market-leading UCaaS platform, delivering a powerful suite of unified communications features that enable employees to work from anywhere, on any device – from office and remote workers, through to contact centre and regulated environments. CallSwitch delivers advanced features for hosted telephony and unified communications, with competitive calling plans, international numbering in over 65 countries, and third-party integrations including Salesforce and Microsoft Teams. The platform is also suitable for white-labelling by MSPs and other channel resellers. **Average Rating:** 4.0/5.0 **Total Reviews:** 5 **How Do G2 Users Rate CallSwitchOne?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10) - **Phone Calls:** 9.4/10 (Category avg: 9.1/10) - **VOiP Number:** 8.9/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind CallSwitchOne?** - **Seller:** [TelcoSwitch](https://www.g2.com/sellers/telcoswitch) - **Year Founded:** 2015 - **HQ Location:** Guildford, GB - **LinkedIn® Page:** https://www.linkedin.com/company/nebulacloudltd (58 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 40% Small-Business #### What Are CallSwitchOne's Pros and Cons? **Pros:** - Connectivity (2 reviews) - Ease of Use (2 reviews) - VoIP Services (2 reviews) - Affordable (1 reviews) - Business Tools (1 reviews) **Cons:** - Admin Limitations (1 reviews) - High Cost (1 reviews) - High Pricing (1 reviews) - Platform Issues (1 reviews) - System Instability (1 reviews) ### What Do G2 Reviewers Say About CallSwitchOne? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy connectivity** of CallSwitchOne, enabling smooth VoIP calls and reliable management from anywhere. - Users find CallSwitchOne's **ease of use** impressive, with intuitive navigation and a reliable softphone application. - Users appreciate the **affordability of VoIP technology** in CallSwitchOne, enhancing business communication with great support. - Users appreciate the **affordability** of CallSwitchOne, benefiting from lower communication costs through VoIP technology. - Users value the **robust business tools** offered by CallSwitchOne, enhancing their VoIP calling experience efficiently. **Cons:** - Users find that the **admin limitations** can hinder registration, creating additional burdens for hosts. - Users find the **high cost** of CallSwitchOne to be a drawback compared to other market options. - Users feel that the **high pricing** of CallSwitchOne makes it less competitive compared to other vendors. - Users often face **technical faults** when using CallSwitchOne, impacting their overall experience with the platform. - Users frequently face **system instability** with CallSwitchOne, experiencing multiple outages that hinder reliability and user satisfaction. #### What Are Recent G2 Reviews of CallSwitchOne? **"[My thoughts](https://www.g2.com/survey_responses/callswitchone-review-10462519)"** **Rating:** 4.5/5.0 stars *— Swapna P.* [Read full review](https://www.g2.com/survey_responses/callswitchone-review-10462519) --- **"[A Very Good VoIP Service](https://www.g2.com/survey_responses/callswitchone-review-8748606)"** **Rating:** 5.0/5.0 stars *— Md Ashfaque I.* [Read full review](https://www.g2.com/survey_responses/callswitchone-review-8748606) --- ### 19. [Cytracom](https://www.g2.com/products/cytracom/reviews) Cytracom provides enterprise-grade Hosted VoIP and unified communications to businesses nationwide.Cytracom's VoIP solutions provide cost savings, mobility, scalability and reliability with a platform built on the most advanced cloud-based VoIP technology in the world, . **Average Rating:** 4.1/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Cytracom?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Phone Calls:** 7.8/10 (Category avg: 9.1/10) - **VOiP Number:** 8.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Cytracom?** - **Seller:** [Cytracom](https://www.g2.com/sellers/cytracom) - **Year Founded:** 2008 - **HQ Location:** McKinney, US - **Twitter:** @cytracom (458 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cytracom-communications/ (106 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Small-Business, 20% Enterprise #### What Are Cytracom's Pros and Cons? **Pros:** - Business Tools (1 reviews) - Customer Service (1 reviews) - Customer Support (1 reviews) - Helpful (1 reviews) - Reliability (1 reviews) ### What Do G2 Reviewers Say About Cytracom? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **exceptional support** from Cytracom, enhancing their satisfaction beyond just the product itself. - Users commend the **exceptional customer service** from Cytracom, appreciating proactive support without needing to submit tickets. - Users commend Cytracom for their **exceptional customer support** , with proactive assistance that enhances the overall experience. - Users value the **exceptional support** from Cytracom, enhancing their experience and trust in the service. - Users commend Cytracom for its **exceptional reliability** , with proactive support that enhances the overall experience significantly. #### What Are Recent G2 Reviews of Cytracom? **"[Works as intended](https://www.g2.com/survey_responses/cytracom-review-7614787)"** **Rating:** 5.0/5.0 stars *— Michael J b.* [Read full review](https://www.g2.com/survey_responses/cytracom-review-7614787) --- **"[Good Business Practices for ControlOne](https://www.g2.com/survey_responses/cytracom-review-10963319)"** **Rating:** 4.5/5.0 stars *— Scott B.* [Read full review](https://www.g2.com/survey_responses/cytracom-review-10963319) --- #### What Are G2 Users Discussing About Cytracom? - [Is there a free version of Cytracom?](https://www.g2.com/discussions/is-there-a-free-version-of-cytracom) - [How do I setup my Cytracom phone?](https://www.g2.com/discussions/how-do-i-setup-my-cytracom-phone) - [How do you use Cytracom?](https://www.g2.com/discussions/how-do-you-use-cytracom) - [What does Cytracom do?](https://www.g2.com/discussions/what-does-cytracom-do) ### 20. [LinkedPhone](https://www.g2.com/products/linkedphone/reviews) LinkedPhone is a versatile business phone system designed specifically for small business owners, entrepreneurs, and growing teams. It offers professional business phone numbers, VOIP (Voice Over IP) services, and cloud-based calling and texting through a user-friendly app available on iPhone, Android, and Web. LinkedPhone allows businesses to separate personal and professional calls, manage multiple phone numbers, and communicate seamlessly with clients from anywhere. LinkedPhone is ideal for businesses seeking a flexible, scalable communication solution without the need for traditional phone lines or complex setups. Whether you’re a solopreneur looking to establish a professional presence or a team needing a reliable communication system, LinkedPhone provides customizable plans that grow with your business. Key features include call forwarding, voicemail, call recording, and team collaboration tools, all designed to enhance productivity and ensure that business owners never miss a call. Key Benefits: Professional Business Numbers: Establish a professional image with dedicated business phone numbers. Mobility: Access your business communications from anywhere through the mobile app or web interface. Scalability: Flexible plans that grow with your business, from individual entrepreneurs. Enhanced Features: Includes call forwarding, voicemail, call recording, and more to streamline business operations. LinkedPhone is committed to helping small businesses communicate more effectively and professionally, enabling them to focus on what matters most—growing their business. **Average Rating:** 3.5/5.0 **Total Reviews:** 5 **How Do G2 Users Rate LinkedPhone?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10) - **Phone Calls:** 8.9/10 (Category avg: 9.1/10) - **VOiP Number:** 8.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind LinkedPhone?** - **Seller:** [LinkedPhone](https://www.g2.com/sellers/linkedphone) - **Year Founded:** 2017 - **HQ Location:** New York, US - **Twitter:** @LinkedPhoneApps (172 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/linkedphone (21 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of LinkedPhone? **"[Virtual Phone Service Made Simple! ](https://www.g2.com/survey_responses/linkedphone-review-798705)"** **Rating:** 4.0/5.0 stars *— Ashely S.* [Read full review](https://www.g2.com/survey_responses/linkedphone-review-798705) --- ### 21. [NobelBiz OMNI+](https://www.g2.com/products/nobelbiz-omni/reviews) The NobelBiz OMNI+ cloud call center solution is our software product designed to be fully compatible with our carrier network, taking it to new heights of performance. NobelBiz OMNI+ has a unique blend of capabilities: from Omnichannel, Impressive API integrations, and fast implementation, to simple cross-channel campaign setup and remote work, to name but a few. NobelBiz OMNI+ is a true customizable powerhouse of productivity that integrates all main functions of a complete cloud contact center solution. Besides an impressive selection of built-in applications such as a complete IVR builder and compliance tools, it boasts an intuitive agent interface and a customizable supervisor dashboard. Last but not least, NobelBiz OMNI+ is that it can deploy real omnichannel capabilities, integrating a series of novel channels such as Facebook, WhatsApp, or Telegram, among others. **Average Rating:** 4.8/5.0 **Total Reviews:** 18 **How Do G2 Users Rate NobelBiz OMNI+?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.7/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) **Who Is the Company Behind NobelBiz OMNI+?** - **Seller:** [NobelBiz](https://www.g2.com/sellers/nobelbiz) - **Year Founded:** 2005 - **HQ Location:** Cheyenne, WY - **Twitter:** @NobelBiz (569 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nobelbiz-inc-/ (35 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of NobelBiz OMNI+? **"[Dialer is smooth Nobel like the name itself](https://www.g2.com/survey_responses/nobelbiz-omni-review-7307800)"** **Rating:** 5.0/5.0 stars *— Smita P.* [Read full review](https://www.g2.com/survey_responses/nobelbiz-omni-review-7307800) --- **"[We added Human call initiator feature to our dialing strategy without braking the bank](https://www.g2.com/survey_responses/nobelbiz-omni-review-7968334)"** **Rating:** 5.0/5.0 stars *— Carlos B.* [Read full review](https://www.g2.com/survey_responses/nobelbiz-omni-review-7968334) --- #### What Are G2 Users Discussing About NobelBiz OMNI+? - [What is NobelBiz OMNI+ used for?](https://www.g2.com/discussions/what-is-nobelbiz-omni-used-for) - 1 comment ### 22. [Nvoip](https://www.g2.com/products/nvoip/reviews) Explore the transformative power of Nvoip's cutting-edge business communication platform. Our intuitive and all-encompassing solution facilitates seamless integration of calls, chats, and WhatsApp; providing businesses with the tools necessary to elevate customer service, enhance sales, and streamline operations. Thanks to Nvoip, you can revolutionize sales processes, monitor performance in real-time, and simplify communication with customers and teams. Take advantage of advanced analytics and reporting tools to gain valuable insights and optimize your operations for peak efficiency. Whether a small upstart or an established enterprise, Nvoip is the key to unlocking enhanced customer experiences and outstanding results. **Average Rating:** 4.0/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Nvoip?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.7/10) - **Phone Calls:** 8.3/10 (Category avg: 9.1/10) - **VOiP Number:** 7.7/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 5.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Nvoip?** - **Seller:** [Nvoip](https://www.g2.com/sellers/nvoip) - **Year Founded:** 2018 - **HQ Location:** Juiz de Fora, BR - **Twitter:** @nvoip (140 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nvoip/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 83% Small-Business, 17% Mid-Market #### What Are Nvoip's Pros and Cons? **Pros:** - Affordable (1 reviews) - Business Tools (1 reviews) - Cost Efficiency (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) **Cons:** - Complexity (1 reviews) - Complex Processes (1 reviews) - High Cost (1 reviews) - Integration Issues (1 reviews) - Lack of Integrations (1 reviews) ### What Do G2 Reviewers Say About Nvoip? *AI-generated summary from verified user reviews* **Pros:** - Users value the **affordable solutions** offered by Nvoip, making it ideal for businesses of all sizes. - Users value the **cost-effective solutions** Nvoip offers, making it ideal for businesses of any size. - Users value the **cost efficiency** of Nvoip, especially for small to medium-sized enterprises seeking effective solutions. - Users value the **cooperative customer support** from Nvoip, appreciating their focus on cost-effective solutions for all businesses. - Users value the **ease of use** of Nvoip, appreciating its simple and cost-effective solutions for various business sizes. **Cons:** - Users find Nvoip's **complex user interface** challenging, especially for those unfamiliar with the system. - Users find the **complex UI** of Nvoip challenging, especially for those new to the platform and its features. - Users are concerned about the **high costs** of Nvoip, which can include hidden fees and fluctuating prices. - Users report **integration issues** with Nvoip, facing challenges with advanced telephony features and overall system complexity. - Users note a **lack of integrations** , which limits Nvoip's functionality and usability with other platforms. #### What Are Recent G2 Reviews of Nvoip? **"[Nvoip - Makes communication efficient for costumers](https://www.g2.com/survey_responses/nvoip-review-10507762)"** **Rating:** 4.5/5.0 stars *— Andleeb A.* [Read full review](https://www.g2.com/survey_responses/nvoip-review-10507762) --- **"[Excellent company with great service!!!](https://www.g2.com/survey_responses/nvoip-review-10856311)"** **Rating:** 5.0/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/nvoip-review-10856311) --- ### 23. [Thirdlane Connect](https://www.g2.com/products/thirdlane-connect/reviews) Thirdlane Connect is a white-label team collaboration tool with voice, omnichannel messaging, and video for MSPs, service providers, and telecom resellers on Thirdlane’s multi-tenant UCaaS platform. Deliver branded calling, chat, and meetings across web, desktop, and mobile with APIs and CRM integrations. Main features: - VoIP calling, call recording, transfer, and hold - Team chat for 1:1 and groups - Video meetings with screen sharing - Presence and status sync - File sharing and inline media - Click-to-call and CRM screen pops - Branded apps for web, Windows, macOS, Linux, iOS, and Android See how Thirdlane helps MSPs, UCaaS providers, resellers, and enterprises deliver white-label multi-tenant communications. Request a live demo today: https://www.thirdlane.com **Average Rating:** 4.3/5.0 **Total Reviews:** 20 **How Do G2 Users Rate Thirdlane Connect?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Thirdlane Connect?** - **Seller:** [Thirdlane](https://www.g2.com/sellers/thirdlane) - **Year Founded:** 2003 - **HQ Location:** Fairfax, US - **Twitter:** @thirdlanepbx (47 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/third-lane-technologies-llc/about (4 employees on LinkedIn®) - **Ownership:** Third Lane Technologies, LLC **Who Uses This Product?** - **Company Size:** 38% Small-Business, 31% Mid-Market #### What Are Thirdlane Connect's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Easy Communication (6 reviews) - Communication (4 reviews) - Easy Setup (4 reviews) - Intuitive (4 reviews) **Cons:** - Complex Processes (4 reviews) - Difficult Setup (4 reviews) - Learning Curve (4 reviews) - User Interface (4 reviews) - Difficult Interface (3 reviews) ### What Do G2 Reviewers Say About Thirdlane Connect? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Thirdlane Connect, enabling smooth workflows and effective team collaboration. - Users value the **easy communication** provided by Thirdlane Connect, enhancing collaboration and workflow across the team. - Users admire the **consolidated communication tools** of Thirdlane Connect, enhancing collaboration and streamlining productivity effortlessly. - Users find the **easy setup** of Thirdlane Connect essential for enhancing their communication efficiency from the start. - Users appreciate the **intuitive interface** of Thirdlane Connect, enhancing productivity and simplifying communication for everyone. **Cons:** - Users often struggle with the **complex setup process** of Thirdlane Connect, finding it overwhelming for non-technical users. - Users often struggle with the **difficult setup** of Thirdlane Connect, making it less accessible for non-technical users. - Users struggle with a **steep learning curve** that complicates initial setup and navigation, especially for non-technical users. - Users often struggle with the **dated and cluttered user interface** and find the initial setup overwhelming. - Users often face a **difficult interface** with Thirdlane Connect, citing challenges in initial setup and navigation. #### What Are Recent G2 Reviews of Thirdlane Connect? **"[Easy to Use with Reliable Call Quality and Strong Collaboration Features](https://www.g2.com/survey_responses/thirdlane-connect-review-12894921)"** **Rating:** 5.0/5.0 stars *— PAWAN KUMAR K.* [Read full review](https://www.g2.com/survey_responses/thirdlane-connect-review-12894921) --- **"[Unified Communications with Room for Modernization](https://www.g2.com/survey_responses/thirdlane-connect-review-12443956)"** **Rating:** 4.0/5.0 stars *— Iuchs V.* [Read full review](https://www.g2.com/survey_responses/thirdlane-connect-review-12443956) --- #### What Are G2 Users Discussing About Thirdlane Connect? - [What is Thirdlane Connect used for?](https://www.g2.com/discussions/what-is-thirdlane-connect-used-for) ### 24. [UniTalk Virtual PBX](https://www.g2.com/products/unitalk-virtual-pbx/reviews) Virtual PBX (Hosted PBX) is a cloud solution for providing your business with modern telephony capabilities, acting as an alternative to physical equipment in the form of an office PBX, etc. UniTalk virtual PBX is an effective solution for: - small, medium, and large businesses; - sales and trading companies; - companies in the field of construction and real estate rental; - E-commerce; - banks, insurance companies, and other financial institutions; - marketing and consulting agencies; - IT companies; - educational courses and educational institutions; - medical institutions and healthcare; - call centers, contact centers, and service departments. **Average Rating:** 5.0/5.0 **Total Reviews:** 5 **How Do G2 Users Rate UniTalk Virtual PBX?** - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind UniTalk Virtual PBX?** - **Seller:** [UniTalk.cloud](https://www.g2.com/sellers/unitalk-cloud) - **Year Founded:** 2016 - **HQ Location:** Киев, UA - **Twitter:** @unitalk_cloud (5 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/unitalk-cloud/ (63 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 40% Small-Business #### What Are UniTalk Virtual PBX's Pros and Cons? **Pros:** - Calling Features (2 reviews) - Business Tools (1 reviews) - CRM Integration (1 reviews) - Customer Support (1 reviews) - Easy Integration (1 reviews) **Cons:** - Settings Issues (2 reviews) - Complex Processes (1 reviews) - Technical Assistance (1 reviews) ### What Do G2 Reviewers Say About UniTalk Virtual PBX? *AI-generated summary from verified user reviews* **Pros:** - Users value the **multi-line calling capabilities** of UniTalk Virtual PBX for efficient call management and forwarding. - Users value the **business tools** of UniTalk Virtual PBX, enabling efficient call handling and seamless call forwarding. - Users appreciate the **seamless CRM integration** of UniTalk, enhancing marketing strategies and optimizing budget allocation efficiently. - Users praise the **outstanding customer support** during setup, enhancing their experience with UniTalk Virtual PBX. - Users value the **easy integration** of UniTalk with marketing strategies, enhancing performance and optimizing budget allocation. **Cons:** - Users find **settings issues** challenging but appreciate UniTalk's technical support for assistance in resolving them. - Users find the **interface complex** due to numerous features, but technical support aids in overcoming challenges. - Users find the **technical assistance** helpful, but the complexity of the interface can be a challenge. #### What Are Recent G2 Reviews of UniTalk Virtual PBX? **"[The review about our experience of work with UniTalk](https://www.g2.com/survey_responses/unitalk-virtual-pbx-review-9222657)"** **Rating:** 5.0/5.0 stars *— Kristina A.* [Read full review](https://www.g2.com/survey_responses/unitalk-virtual-pbx-review-9222657) --- **"[Optimizing Growth with UniTalk](https://www.g2.com/survey_responses/unitalk-virtual-pbx-review-11111034)"** **Rating:** 5.0/5.0 stars *— Helen G.* [Read full review](https://www.g2.com/survey_responses/unitalk-virtual-pbx-review-11111034) --- ### 25. [Univerge Blue](https://www.g2.com/products/univerge-blue/reviews) Messaging. Voice. Video. File Sharing. Chat. Contact Center. Integrations. All-In-one. With UNIVERGE BLUE, your employees can be there without being there. Set your business up for success with the fully integrated communications platform that goes anywhere you go. **Average Rating:** 4.3/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Univerge Blue?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.7/10) - **Phone Calls:** 8.3/10 (Category avg: 9.1/10) - **VOiP Number:** 8.9/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Univerge Blue?** - **Seller:** [NEC Corporation of America (NECAM)](https://www.g2.com/sellers/nec-corporation-of-america-necam) - **Year Founded:** 1899 - **HQ Location:** Irving, Texas - **Twitter:** @NEC (14,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2675380 (688 employees on LinkedIn®) - **Ownership:** TYO:6701 **Who Uses This Product?** - **Company Size:** 60% Small-Business, 27% Mid-Market #### What Are Univerge Blue's Pros and Cons? **Pros:** - Calling Quality (2 reviews) - Ease of Use (2 reviews) - Features (2 reviews) - User-Friendly (2 reviews) - User Interface (2 reviews) **Cons:** - Expensive (2 reviews) - Call Connectivity Issues (1 reviews) - Connection Issues (1 reviews) - Connectivity Issues (1 reviews) - Customer Support (1 reviews) ### What Do G2 Reviewers Say About Univerge Blue? *AI-generated summary from verified user reviews* **Pros:** - Users love the **great call quality** of Univerge Blue, combined with an intuitive UI/UX and useful features. - Users find Univerge Blue **easy to use** and user-friendly, enhancing their phone system experience significantly. - Users enjoy the **great call quality and user-friendly features** of Univerge Blue for seamless communication. - Users find Univerge Blue to be **easy to use and user friendly** , enhancing their overall experience significantly. - Users appreciate the **user-friendly interface** of Univerge Blue, enhancing their experience with excellent call quality and features. **Cons:** - Users find the **product expensive** and feel the subscription cost does not justify its value. - Users report **call connectivity issues** that hinder communication quality and overall experience with Univerge Blue. - Users often experience **connection issues** , particularly with mobile connectivity feeling less fluid than expected. - Users report **connectivity issues** with Univerge Blue, noting that mobile access lacks fluidity and reliability. - Users find the **customer support challenging** , particularly with account management and pricing concerns. #### What Are Recent G2 Reviews of Univerge Blue? **"[Sharing files and working with co-workers](https://www.g2.com/survey_responses/univerge-blue-review-9946518)"** **Rating:** 4.0/5.0 stars *— Mohammad A.* [Read full review](https://www.g2.com/survey_responses/univerge-blue-review-9946518) --- **"[Boosts Communication, Minor Connectivity Issues](https://www.g2.com/survey_responses/univerge-blue-review-12717341)"** **Rating:** 5.0/5.0 stars *— toni a.* [Read full review](https://www.g2.com/survey_responses/univerge-blue-review-12717341) --- ## What Is VoIP Providers? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to VoIP Providers? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) --- ## How Do You Choose the Right VoIP Providers? ### What You Should Know About VoIP Software ### What is VoIP software? Voice-over-internet protocol, or VoIP, is a communication technology that allows audio and video interaction over the internet. It is a mode of phone transmission that enables internet phone calls using any smart device as opposed to traditional telephone services. [VoIP](https://www.g2.com/glossary/voip-definition), often pronounced as “vŏy'p” or “V-O-I-P,” is also commonly called voice-over IP. VoIP software enables online calling using digital signals, making it a more cost-effective alternative to traditional phone lines. It includes functions such as automated calls, phone and video calls, call queuing, and screen sharing. VoIP relies on a fast and dependable internet connection, and it can be understood as an “internet telephone" in layman’s terms. VoIP providers, also known as virtual phone systems, can help companies significantly improve call quality and reduce communication costs. VoIP solutions streamline communications and standardize the workflow, enabling companies to make international or overseas audio and video calls without expensive payments. It’s also a more flexible solution that allows employees to communicate long distances when away from their typical office space. ### Who uses VoIP software? Generally, VoIP calls can be accessed by everyone. Although most people use video calling platforms for personal use, VoIP products are adopted by large corporations. More options are available with advancements in technology and VoIP itself, especially regarding professional solutions for meetings and conferences with ethernet. VoIP software is often used in the following industries:  - **Customer service:** VoIP services have nearly taken over this industry, with customer service centered on phone lines. It reduces wait time by automatically redirecting calls to available people. It also has live monitoring and data-collecting capabilities, making it ideal for this type of work. - **Hotel and tourism:** The backbones of this sector are effective communication and 24-hour service. For best customer satisfaction, hotels use VoIP services to assist in managing calls and avoiding congestion on a single line at a time. - **Healthcare:** Healthcare industries use cloud-based VoIP phone systems to book online consultations with doctors, patient registrations, floor-to-floor communications, inventory management, etc.  - **Financial institutions:** Besides assisting with encrypted communication and authentication, VoIP allows finance professionals to communicate in real-time with their peers and customers. It also provides its consumers with financial data, news, and evaluations, which is necessary for making informed investment decisions. - **Manufacturing:** Manufacturing includes a variety of fields such as finance, accounting, sales, and warehouse, making it an industry for VoIP networks. Employees benefit significantly from VoIP software features like instant messaging, video conferencing, file sharing, advanced voice call management, etc., which enable effective telecommunication and collaboration.  ### What types of VoIP software exist? Five types of VoIP services are available in the market for interested buyers.  - **Residential VoIP services:** The landline phone is linked to a Wi-Fi modem via an adapter to make and receive internet calls. Charges are set according to different plans. Example: VoIP.com and Lingo. - **Device-based VoIP services:** To make free calls within the United States involves purchasing a VoIP device from a service provider and connecting it to an already-owned device. This removes the requirement for equipment other than a conventional landline phone and a monthly fee. Example: MagicJack and Ooma. - **Software-based VoIP services:** This is the most commonly used VoIP service. It requires a web-based application online or installed PC software. It’s then used via the computer's audio input and output devices. Example: Skype and Zoom. - [Mobile VoIP services](https://www.g2.com/categories/voip/f/voip-number) **:** Mobile VoIP is an application installed on mobile phones, allowing call access from anywhere with a reliable internet connection. Example: WhatsApp and Google Hangouts - **Business VoIP services:** The two VoIP choices for businesses are on-premises and cloud-based. Both offer far more cost-effective communication options than traditional landlines and have several valuable features. These include video and audio conferencing services, screen-sharing, interactive voice response, automated attendants, call queues, and call reports. These often expandable features come with comprehensive technical assistance. ### What are the benefits of VoIP software? - **Cost-effective:** An important advantage of VoIP technology is its low-cost hardware and software. This also decreases the need to buy more smartphones and or other gadgets. - **Reliable:** While traditional or regular phone systems can be prone to failures, [unified communication systems (UCaas)](https://www.g2.com/categories/ucaas-platforms) are often backed by multiple data centers, preventing an outage. Even if a business has issues with its internet connection, incoming calls can always be routed to mobile devices, even if the power or internet connection fails. - **Flexibility:** Users of VoIP systems can add and remove phone lines as required, and unlike traditional landline phone systems, removing or adding VoIP lines requires little effort and time. - **Integration:** IP phone systems integrate seamlessly with several existing business platforms. Many VoIP systems, for example, integrate with [customer relationship management (CRM)](https://www.g2.com/glossary/crm-definition) tools, benefitting both large and small enterprises. Businesses can reap the benefits of VoIP software without modifying current applications or IT infrastructure. - [Remote access:](https://www.g2.com/glossary/remote-access-definition) VoIP makes calling from anywhere using any device possible. This is becoming more important with remote work. Every user in the VoIP system has a unique [VoIP number](https://www.g2.com/categories/voip/f/voip-number) assigned to them. Using this number, the user can place and receive calls in the office or from home. VoIP software can be used on any mobile device, including phones and laptops across Apple and Microsoft. - **Advanced features and settings:** VoIP can offer premium company management services such as auto attendants, [call recording](https://www.g2.com/glossary/call-recording-definition), and call queuing. With custom VoIP services, companies can design a system to match their needs.  ### What are the challenges with VoIP software? - **Network dependency:** VoIP tools require a reliable network infrastructure for successful integration. VoIP relies on an internet connection to exchange voice data packets, and network failures can significantly impact call quality and reliability. Businesses should assess the stability of their network infrastructure and identify potential bottlenecks such as insufficient bandwidth, network overload, or unreliable connections. ** ** - **Bandwidth and internet connection:** Insufficient bandwidth or inconsistent internet access while using VoIP solutions leads to poor phone service, failed calls, and latency issues. Working with an internet service provider (ISP) that provides dedicated bandwidth or employing traffic prioritization techniques such as quality of service (QoS) can enhance VoIP speed. - **Security and firewall configuration:** VoIP deployments are prone to eavesdropping, toll fraud, denial-of-service attacks, and other security issues. Robust security strategies such as [encryption](https://www.g2.com/articles/what-is-encryption) protocols, firewalls, and intrusion detection systems must be implemented to protect VoIP networks. Since configuring these can be challenging, businesses must work with IT specialists or VoIP service providers to ensure correct firewall settings and security best practices are implemented. - **Power supply and backup:** Unlike traditional private branch exchange (PBX), VoIP requires a consistent power source. Power outages can render VoIP systems inoperable, causing communication routes to be disrupted and company operations to suffer. Power outages can be reduced by deploying uninterruptible power supply (UPS) devices or backup power generators. Furthermore, organizations should consider establishing [failover](https://www.g2.com/articles/failover) solutions, such as automated call routing to mobile devices or alternate sites, to ensure ongoing availability during power outages. - **Staff training and user adoption:** Effective training and user acceptance approaches are essential when adopting a new communication system. Employees may be inexperienced with VoIP systems instead of traditional phone systems, resulting in reluctance or difficulties adapting to the latest technology. In addition, due to protocol differences, data formats, or compatibility issues, integrating VoIP systems with existing corporate applications may be problematic. Provide substantial training sessions, user manuals, and regular assistance to employees using VoIP solutions.  ### What are the common features of VoIP software? VoIP provides a variety of features that facilitate communication. While specific features differ between providers and plans, the following are some common features found within UCaaS platforms and VoIP: - **Phone calls:** VoIP telephony allows users to place phone calls online. As a result, organizations can benefit from a low-cost, dependable, and portable solution. Internet calls are ideal for businesses with remote or field employees. - [Instant messaging](https://www.g2.com/categories/voip/f/instant-messaging) **:** Users of VoIP software can send and receive instant messages over the internet, which benefits customer support and internal communication. Employees can discuss an action item or touch base informally via texting, improving cooperation, productivity, and team engagement. - [Screen sharing](https://www.g2.com/categories/voip/f/screen-sharing) **:** VoIP software allows users to share screens in real-time, saving time and increasing productivity. Screen sharing is often used for collaboration and presentations, which is helpful for hybrid and remote workers. - **Call monitoring:** VoIP software allows businesses to monitor, record, and track calls, helping companies simplify customer service and enhance performance. - **Caller ID:** VoIP service providers display the name and phone number of incoming callers, allowing users to see who is calling. - [Video conferencing](https://www.g2.com/glossary/video-conferencing-definition) **:** Users can utilize VoIP software to make video calls via the Internet, which can lower operational and travel expenses by eliminating the need to travel for meetings. Video conferencing also benefits users by boosting distant worker engagement and cooperation. - **Desk-to-desk calls:** VoIP software enables users to contact one another through mobile phones and landlines. This helps maintain communication flow, which is important when multiple users handle a single call. For example, a call center would benefit from VoIP technology as transferring customers on time would be much easier.  - [Conference calls](https://www.g2.com/articles/conference-call) **:** Users can host conference calls – which enables multiple users to make phone or video calls over the internet at once. This is essential for team collaboration and communication with remote workers. - [VoIP phone number](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2144) **:** VoIP telephony offers users a unique phone number that can be dialed anywhere. Unique numbers are great for businesses that don’t have a landline but want to have a number that reflects their location. Many VoIP providers will also offer the following features:  - [VoIP providers with software pairing capabilities](https://www.g2.com/categories/voip/f/software-pairing) - [VoIP providers with automated attendant capabilities](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2143) - [VoIP providers with browser extension capabilities](https://www.g2.com/categories/voip/f/browser-extension) - [VoIP providers with hold music capabilities](https://www.g2.com/categories/voip/f/hold-music) - [VoIP providers with individual download capabilities](https://www.g2.com/categories/voip/f/individual-download) ### VoIP software pricing A VoIP phone system typically costs between $25 and $35 per line monthly. Call recording, toll-free lines, and equipment rentals are optional extras.  These expenses can be divided into "recurring" and "one-time" charges. Subscription fees and per-user or per-line prices are the most common recurring expenses, whereas setup and equipment costs are often one-time expenses. Call forwarding, voicemail, and domestic calling are common VoIP features included in the standard subscription rates. It is expected to have unlimited outgoing and receiving calls across the country. Advanced features such as CRM integration, complex analytics, unlimited calling, international calls, and premium customer support will entail extra charges. Defining and budgeting for the fundamental components of business operations is critical. ### How to choose the best VoIP software? When purchasing a VoIP solution, it is crucial to determine if an on-premises or cloud-based solution is better suited for the business. Cloud-based or hosted VoIP software typically requires no additional hardware and delivers calls to phones installed at the business, but it comes with a higher monthly cost than onsite VoIP options. Furthermore, most cloud-based VoIP products offer mobile applications that integrate with business phones, allowing users to make and receive calls using a data connection while traveling. On-premises or onsite VoIP systems require supplemental hardware that must be purchased upfront. Still, it can compensate for this by offering a lower monthly cost, additional security, and more flexibility during setup. Onsite VoIP systems need an IP-PBX and a public switched telephone network (PSTN) gateway device to function correctly. The IP-PBX routes calls to the correct phones on the web, while the PSTN gateway device converts calls from the analog voice signals of the PSTN to digital signals for the IP-PBX and back, as necessary. Whether a company is just starting to explore VoIP software or is looking for a more appropriate solution for their needs, [G2](https://www.g2.com/) can help inform buyers of the market and assist them in selecting the best software product for their business. #### Requirements gathering (RFI/RFP) for VoIP software A buyer should assess the needs of their organization when deciding on the kind of VoIP software to purchase. Does the organization already use this kind of software? Is this the first time the organization will be using VoIP software? If that’s the case, buyers must determine how they plan to implement this software and what features the organization will need.  Some points to consider are: **Company size ** Buyers will need to ensure that the products they are looking at will suit the size and needs of the organization. Ensuring the product has the appropriate flexibility and scalability to adapt to changing conditions is essential when purchasing software. **Integration requirements** Buyers must know which business systems require integration with a new VoIP system beforehand. For example, will the product need to be integrated within existing systems, such as CRM or ERP platforms? Some VoIP products may come with [application programming interfaces (APIs)](https://www.g2.com/glossary/api-definition) for integration with specific software. However, other phone systems do not offer this capability. #### Compare VoIP software products **Create a long list** The first step to finding the perfect software solution is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must-haves or requirements for the buyer. G2.com provides information about the best VoIP software, allowing buyers to filter options and user reviews to help narrow the product list to a more relevant selection. **Create a short list** Shortlisting software products is an essential step in buying. While it may be daunting to filter through various products, users can get help by utilizing [G2’s compare](https://www.g2.com/compare) feature. This feature will take products of choice and display them side by side so the buyer can quickly determine which software ticks the essential boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. Buyers should have a business scenario ready to test the product thoroughly. Additionally, buyers should inquire about cost, vendor support, and any concerns about the product. #### Selection of VoIP software **Choose a selection team** VoIP software is efficient and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments (such as IT, management, sales, etc.) and seniority levels to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed their software picks, it’s time to discuss customization options, pricing, and the type of support the vendor needs. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Before making the final decision on a product and moving forward with a purchase, utilizing a free trial and conducting a last demo can give a buyer an additional sense of security and confidence when making a final decision. ### Software and services related to VoIP software - [Audio conferencing software:](https://www.g2.com/categories/audio-conferencing) Audio conferencing software uses a hosted voice connection for communication. These are valuable tools for huge communication parties since they host conversations among large groups. They also make international calls easier by giving regional dial-in numbers, eliminating the need for international phone plans.  - [Video conferencing software:](https://www.g2.com/categories/video-conferencing) Video conferencing software allows online communication via audio meetings, video meetings, and seminars with built-in features such as chat, screen sharing, and recording. These applications improve cooperation, save travel costs, and facilitate long-distance or international communication. Employees at all levels of a business can use video conferencing systems to plan or attend virtual meetings with coworkers, corporate partners, or customers – anywhere in the world. - [Webinar platforms:](https://www.g2.com/categories/webinar) Webinars essentially involve a conductor and an audience. The audience size might range from a small staff training to a large-scale TED lecture. Webinar platforms assist in the creation of presentations that adhere to business brand rules while offering customization. These platforms make it effortless for companies, schools, and other professionals to exchange information and connect with their audiences without being physically present.  - [Internal communications software:](https://www.g2.com/categories/internal-communications) Internal communications software offers users [instant messaging systems](https://www.g2.com/categories/business-instant-messaging) that enable direct and group conversations within a company. These tools are designed to be simple and accessible, allowing for fast communication among team members. Business messaging technologies make communicating with coworkers as simple as texting friends on social media or via SMS. Most internal communication solutions include emojis and GIF support to encourage genuine and natural workplace discussion. However, some internal communication offerings have recently added limited VoIP functionality to their products for extra channel coverage. ### What are the most reliable VoIP systems for office communications? Here are some of the most reliable VoIP systems to ensure smooth and consistent office communications: - [RingEX](https://www.g2.com/products/ringex/reviews) delivers enterprise-grade call quality and unified communications, making it a dependable choice for office teams across locations. - [Nextiva](https://www.g2.com/products/nextiva/reviews) offers a highly stable VoIP platform with built-in team messaging and call routing tailored for office workflows. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, AI-powered transcriptions, and seamless integrations to keep office communications efficient and context-aware. - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) provides a reliable cloud phone system with intuitive admin controls, ideal for office teams managing hybrid or remote setups. - [Ooma Office](https://www.g2.com/products/ooma-office/reviews) designed for small to mid-sized offices, it offers easy setup and consistent call quality without heavy IT requirements. ### What are the top-rated VoIP providers for tech startups? Here are some of the best VoIP providers tailored to meet the fast-changing needs of tech startups and [small businesses](https://www.g2.com/categories/voip-providers/small-business): - [OpenPhone](https://www.g2.com/products/openphone/reviews) is built for startups. It offers flexible VoIP features, such as shared numbers and CRM integrations, to streamline team communications. - [Aircall](https://www.g2.com/products/aircall/reviews) provides scalable VoIP with strong app integrations, making it ideal for sales and support teams in fast-moving tech startups. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, messaging, and AI-driven transcription tools to help startups stay organized and responsive. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) offers powerful outbound calling and automation features that empower growth-focused teams to engage users globally. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) is optimized for customer-facing teams, and it delivers reliable call quality and performance analytics to support startup scaling. ### VoIP software trends #### 5G networks will become mainstream 5G networks, also known as fifth-generation wide-area wireless networks, have the potential to alter internet connectivity. It improves communication speeds and reaction times while minimizing call jitter and data packet loss during data transfer. As a result, users will have a faster broadband internet connection, lightning-fast surfing speeds, and expanded network capabilities. #### Smart VoIP assistants  Because of ongoing breakthroughs in language processing, [virtual assistants](https://www.g2.com/glossary/virtual-assistant-definition) are now more intelligent than ever. By automating routine communication chores, VoIP assistants can help users focus on more attention-demanding obligations. In terms of customer service, intelligent assistants can help speed up and increase the quality of conversations. Furthermore, when it comes to internal communications, modern VoIP assistants can record and transcribe meetings on the fly, reducing the time spent on back-office activities. Reviewed and edited by [Shanti S Nair](https://in.linkedin.com/in/shanti-nair-b75075164) --- ## What Are the Most Common Questions About VoIP Providers? *AI-generated · Last updated: June 3, 2026* ### Cheapest business voip providers that are still decent for customer support lines Based on G2 reviews, several voip providers in this category are commonly mentioned for handling business calls, routing, voicemail, and support needs. - [Nextiva](https://www.g2.com/products/nextiva) — call routing and voicemail management. - [RingEX](https://www.g2.com/products/ringex) — support workflows with familiar apps. - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone) — centralized calling for remote teams. - [8x8 Work](https://www.g2.com/products/8x8-work) — mobile and desktop business calling. ### Looking for a voip provider that works great with Microsoft Teams, which ones are actually good According to verified users, Microsoft Teams compatibility comes up most often around call access inside familiar workflows, easier adoption, and less app switching. Reviews mention RingEX working with Microsoft Teams so users can place and receive calls inside tools they already use. Some Webex Calling and 8x8 Work reviews also mention Teams-related compatibility or comparisons, but the strongest recent theme is that integrations reduce training time and help teams keep customer conversations, call handling, and follow-up work more connected. Buyers should also note that some reviews still mention setup complexity, occasional delays, or uneven admin experiences depending on the workflow. ### Top rated voip providers for businesses that need toll free and international calling Based on G2 reviews, buyers in this category most often mention reliability, clear call quality, remote access, and easier global communication when evaluating providers for toll free and international calling. - [Nextiva](https://www.g2.com/products/nextiva) — long-distance communication across locations. - [RingEX](https://www.g2.com/products/ringex) — international calling with unified messaging. - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone) — global calling from any device. - [Webex Calling](https://www.g2.com/products/webex-calling) — international calls with remote flexibility. ### What should buyers look for in voip providers According to verified users, buyers most often focus on call quality, ease of setup, reliability across desktop and mobile devices, and how well the system supports routing, voicemail, texting, and remote work. Reviews also repeatedly mention the importance of an admin experience that makes it easier to add users, adjust call flows, and manage multiple locations without heavy support needs. For teams with customer-facing workflows, reviewers highlight voicemail transcription, call recording, analytics, and integration with tools like Salesforce, Microsoft Teams, and calendars. Support responsiveness matters too, especially when businesses are replacing legacy phone systems or handling high call volumes across distributed teams. ### What features define modern voip providers According to verified users, modern voip providers are defined by more than basic calling. Review themes consistently highlight mobile and desktop access, voicemail transcription, call routing, auto attendants, messaging, and centralized administration. Many reviewers also value conference calling, call recording, analytics, and the ability to keep business and personal numbers separate while still answering from any device. Integration is another recurring theme, especially with CRM systems, Microsoft Teams, Salesforce, calendars, and other collaboration tools. More recent reviews also mention AI-assisted call summaries, receptionist features, and automated follow-up support, though setup quality and usability still affect how valuable those advanced capabilities feel in practice.