Agentforce Sales (formerly Salesforce Sales Cloud) Bewertungen & Produktdetails

I like that Agentforce Sales works and offers lots of options for different data input. There are a lot of integration options that are especially valuable. It serves as our essential source of truth for everything customer-based, and it's very helpful to integrate it with tools like Pendo and ChurnZero. This integration helps us pull customer data into Agentforce Sales and provides an accurate picture of a customer's usage. Bewertung gesammelt von und auf G2.com gehostet.

Agentforce Sales is not intuitive to use in any way. It takes a long time for our new staff to understand how it works if they've never used it before. And, the integration language that they use is confusing. And their knowledge base surrounding it is incomplete. Salesforce takes a long time to set up, and even when it's fully set up, there's still a lot of customization that needs to be done in order to make it even somewhat user-friendly. We basically use Salesforce because it is the best of the bad CRM software universe Bewertung gesammelt von und auf G2.com gehostet.

Good data tracking, with a broad range of use cases. It’s widely used across organisations, which makes it easier to pick up and use even when moving between different orgs on a sales team. Exploration is straightforward and easy. Integrates with all other applications and has decent intelligence but performance wise its quite average Bewertung gesammelt von und auf G2.com gehostet.

Not very well optimized with artificial intelligence. The platform could be more compatible with agentic solutions. Having to log in multiple times within the same day is quite annoying, since it logs out again after a very short time. The cost is higher for the organisation, and its growth feels slow compared to newer CRM solutions launched in the market. Bewertung gesammelt von und auf G2.com gehostet.

Their core strength is end-to-end sales visibility. You can track lead capture, opportunity management, and deal closing all in one place. This makes it easier to monitor pipeline health, forecast revenue, and spot bottlenecks without needing multiple tools.

Automation capabilities are another big plus. Using tools like Flow and Process Builder, you can automate repetitive tasks such as lead assignment, sending emails, or updating records. This can significantly improve productivity and help reduce manual errors.

I also like the reporting and dashboarding features. Real-time reporting and customizable dashboards provide actionable insights, allowing sales teams to make quick, data-driven decisions. Bewertung gesammelt von und auf G2.com gehostet.

What I slightly dislike about Agentforce Sales is that it can take some time for users to fully adopt it, especially on teams that aren’t very tech-savvy. Even though the platform offers a lot of features, many users may stick to the basics at first unless they get proper training and guidance. Another small drawback is the mobile experience: it’s good overall, but it isn’t always as smooth as the desktop version for more complex tasks such as detailed reporting or configuration. That said, these issues are fairly minor, and with solid onboarding and good usage practices, they don’t meaningfully reduce the platform’s overall value. Bewertung gesammelt von und auf G2.com gehostet.

What I like best about Agentforce Sales is the transition from manual CRM management to autonomous sales support. By leveraging the power of Data Cloud, the platform provides AI agents that can proactively research leads and manage outreach. This 'Agent-first' approach, combined with Einstein's generative capabilities, has transformed Salesforce from a database into a proactive member of our sales team, significantly reducing administrative overhead Bewertung gesammelt von und auf G2.com gehostet.

What I dislike most is the significant prerequisite of data maturity. To get any real value from Agentforce, you need a near-perfect Data Cloud implementation. Additionally, the technical learning curve for grounding and testing agents is steep, and the consumption-based pricing can make it difficult to predict long-term costs. It's a powerful tool, but the 'barrier to entry' in terms of both data quality and budget is quite high. Bewertung gesammelt von und auf G2.com gehostet.

Salesforce Agentforce transformiert den Verkaufsprozess, indem es autonome Agenten einsetzt, die sich um repetitive Aufgaben wie die Qualifizierung von Leads und die Terminplanung kümmern, mit minimalem menschlichen Eingriff. Ich liebe es, wie es als digitaler Verkaufspartner rund um die Uhr agiert, die Gesundheit der Pipeline überwacht und personalisierte Outreach-E-Mails entwirft, sodass Verkäufer sich auf den Abschluss von Geschäften konzentrieren können. Die tiefe Integration mit Data Cloud ist ein echter Wendepunkt, da sie es den Agenten ermöglicht, Echtzeit-Einblicke und externe Daten abzurufen, um während der Kundeninteraktionen genaue, aktuelle Informationen bereitzustellen. Letztendlich wandelt es das CRM von einem einfachen Aufzeichnungssystem in ein Handlungssystem um, reduziert die administrativen Belastungen erheblich und beschleunigt den gesamten Verkaufszyklus. Bewertung gesammelt von und auf G2.com gehostet.

Während Agentforce beeindruckende Automatisierung bietet, könnte ich die anfängliche Einrichtung und Konfiguration als ziemlich komplex empfinden, da es erhebliche Zeit erfordert, um Rollen und Leitplanken für die Agenten richtig zu definieren. Es gibt auch eine natürliche Besorgnis hinsichtlich der Datensicherheit und Genauigkeit, da das Vertrauen in ein autonomes System, das direkt mit hochrangigen Interessenten kommuniziert, das Risiko von "Halluzinationen" oder unpassender Markenkommunikation birgt. Darüber hinaus kann die Kostenstruktur – die oft auf verbrauchsbasierter Preisgestaltung beruht – es schwierig machen, die monatlichen Ausgaben vorherzusagen, wenn die Nutzung zunimmt. Schließlich kann sich der Übergang zu KI-gesteuerten Interaktionen manchmal so anfühlen, als würde der menschliche Kontakt geopfert, was den Verkaufsprozess etwas klinischer und weniger beziehungsorientiert erscheinen lassen könnte. Bewertung gesammelt von und auf G2.com gehostet.

as a salesforce consultant i use salesforce to design , implement and optimize CRM solutions for client across sales, marketing and service domain, i like its high level of customization and flexiblity. salesforce allows me to design solutions based on specific business requirement using custom objects , workflows and automation tools. another major strength is its complex CRM ecosystem, covering sales , marketing , customer support , analytics, this makes it a one stop platform for customer lifecycles management, the AppExchange ecosystem is also very powerful, with thousand of integration available, making easy to connect salesfroce with other enterprise tools. i also appreciate the strong reporting and dashboards which provide real time insights into sales performance and customer data. Bewertung gesammelt von und auf G2.com gehostet.

the biggest challenge is the complexity of implementation, salesforce is not plug and play, it require proper planning, configuration and often a dedicated admin or consultant, the cost can be high , especially when you include licence, add ons and implementation expenses, there is also a steep learning curve, especially for new users or non technical teams, sometimes performance issues like slow loading or glitches can impact user experinece. Bewertung gesammelt von und auf G2.com gehostet.

UI/UX: "The interface remains clean even with the new AI sidebars."

AI/Intelligence: "The lead scoring isn't just a number; it provides the 'why' behind the score."

Integrations: "The DocuSign integration within the AI workflow makes contract hygiene effortless." Bewertung gesammelt von und auf G2.com gehostet.

The biggest hurdle is the initial setup and the sheer learning curve. The sales pitch makes it sound like you just turn Agentforce on and it immediately starts closing deals, but the reality is that the AI is entirely dependent on how clean your CRM data is. If your historical data is messy, the AI's insights and lead scoring are going to be completely off. It takes a significant amount of hand-holding, tweaking, and prompt-tuning before you can actually trust the AI to run autonomously without hallucinating or giving generic advice. Bewertung gesammelt von und auf G2.com gehostet.

The reporting capabilities and object features in SF make it very handy for us. We can define the architecture for the types of records we want to save, and the flexibility of the platform is a big plus. The Lightning interface is also very easy to use. We’ve completed various internal integrations with SF, especially with our higher ed tools.

When it comes to SF support, they always notify us if any upgrades need to take place, and we haven’t experienced any downtime. Pricing is on the higher end, but it does what we need it for, so overall it’s a good tool for us. Bewertung gesammelt von und auf G2.com gehostet.

Bulk uploads have to be done using an APEX loader, which isn’t very user-friendly for all stakeholders, and that ends up increasing the ticket count. Also, some of the reports that are generated require a lot of hand-holding because it’s not always easy to understand what filters and logic are in place. Overall, the main issue for me is that a lot of user training is involved. Bewertung gesammelt von und auf G2.com gehostet.

Honestly, the best thing about Agentforce is that it actually gets reps out of the weeds. The UI / UX is surprisingly clean and intuitive, so your team doesn't feel like they're fighting another clunky tool just to get their work done. Because it’s a native tool, the integrations with your existing Salesforce data are completely seamless.

Performance-wise, it's snappy and pulls up account history without lagging. But the real game-changer is the AI / Intelligence. It isn't just running basic macros it actually understands the context of a deal, teeing up follow-ups that sound natural. While the cost isn't cheap, the Pricing / ROI really starts to make sense when you calculate the sheer hours of admin work it kills every week. Plus, if you actually lean on their Support / Onboarding team, getting it spun up and customized for your specific workflows is a lot less painful than you'd expect. Bewertung gesammelt von und auf G2.com gehostet.

They just need to do little work navigation part, and some UX side improvements, otherwise rest is good. Bewertung gesammelt von und auf G2.com gehostet.

The shift toward Agent force and more autonomous triggers has been a massive time-saver. Instead of manually updating lead statuses or logging every minor email, the system handles a lot of the 'grunt work' in the background. It allows the team to focus on actual strategy rather than just data entry, which keeps our CRM hygiene much cleaner than it used to be. The sheer flexibility of the platform is its biggest strength. Whether it’s custom objects for specific contract types or tailored dashboards for our leadership team, we can mold it to fit our specific workflow. It’s not a 'one size fits all' tool; it’s a platform that actually grows with our business logic Bewertung gesammelt von und auf G2.com gehostet.

It sometimes feels like you can’t make even small workflow changes without involving a Salesforce Admin or a developer. Because the system is so interconnected, a minor tweak in one area can have ripple effects elsewhere. While the customization is a strength, it’s also a burden because it makes the system feel 'heavy.' I’d love to see more intuitive, self-service ways for power users to adjust their own views without needing a full-scale deployment. Bewertung gesammelt von und auf G2.com gehostet.