Compare CallTools and LiveVox 
At a Glance
Market Segments
CallTools
Small-Business (87.3% of reviews)
LiveVox
Mid-Market (65.7% of reviews)
Entry-Level Pricing
CallTools
No pricing availableLiveVox
Contact UsCallTools vs LiveVox
- Users report that CallTools excels in Quality of Support with a score of 9.7, while LiveVox falls short at 7.7. Reviewers mention that CallTools' support team is responsive and helpful, making it easier to resolve issues quickly.
- Reviewers say that CallTools offers superior Ease of Use with a score of 9.3 compared to LiveVox's 8.4. Users on G2 highlight that CallTools' interface is intuitive, allowing for a smoother onboarding experience.
- G2 users mention that CallTools shines in Dialing Options, particularly with its Predictive Dialer scoring 9.4, while LiveVox's predictive dialing features score 8.8. Reviewers appreciate the efficiency and effectiveness of CallTools' dialing capabilities.
- Users say that CallTools provides better Agent Tools, especially with features like Whisper Coaching scoring 9.4 versus LiveVox's 8.2. Reviewers mention that this feature enhances training and support for agents during calls.
- Reviewers mention that CallTools has a more robust Performance Evaluation system, scoring 8.0 compared to LiveVox's 7.7. Users report that CallTools' evaluation tools help in tracking agent performance effectively.
- Users on G2 report that CallTools leads in API / Integrations with a score of 9.3, while LiveVox scores 7.5. Reviewers highlight that CallTools' integration capabilities with other systems streamline workflows and enhance productivity.
Pricing
Entry-Level Pricing
CallTools
No pricing availableLiveVox
Two-Way Messaging Bundle
Contact Us
Meet Your Customers On Their Digital Channels Of Choice
LiveVox’s Two-Way Messaging Bundle empowers you to create digital conversations across SMS, Email, and Webchat while mitigating risk.
- Contact Center CRM
- Real-Time Dashboards and Reporting
- Compliance with CTIA Standards and CAN-SPAM
Free Trial
CallTools
No trial information availableLiveVox
No trial information availableRatings
Meets Requirements
9.5
37
8.5
50
Ease of Use
9.3
35
8.4
50
Ease of Setup
9.1
25
8.1
37
Ease of Admin
9.4
21
8.1
40
Quality of Support
9.7
36
7.7
50
Has the product been a good partner in doing business?
9.7
22
8.6
39
Product Direction (% positive)
9.6
33
8.3
35
Features by Category
Dialing Options
9.4
21
|
Verified
8.5
11
9.6
20
|
Verified
8.7
14
9.4
21
|
Verified
8.8
10
Agent Tools
9.4
21
|
Verified
7.7
10
9.4
20
|
Verified
8.2
13
9.4
20
|
Verified
6.7
14
9.2
22
|
Verified
8.8
16
Automation
9.0
20
|
Verified
7.4
9
8.6
15
6.4
6
8.9
20
|
Verified
7.6
11
9.4
22
|
Verified
8.1
12
9.3
19
|
Verified
7.5
12
Channels
9.8
9
|
Verified
8.9
19
7.8
6
Feature Not Available
9.8
7
7.7
5
9.6
9
|
Verified
6.7
10
9.6
8
8.8
7
Generative AI
Feature Not Available
Feature Not Available
Functions
9.2
11
|
Verified
8.5
13
9.5
11
8.5
14
9.3
10
|
Verified
8.5
14
Feature Not Available
7.3
8
9.8
8
|
Verified
8.9
15
9.8
9
|
Verified
7.7
16
9.6
9
|
Verified
8.3
18
9.7
6
8.1
13
Administrative
9.5
11
|
Verified
8.8
10
9.4
11
|
Verified
8.5
20
9.4
11
|
Verified
7.2
20
9.8
9
|
Verified
8.8
18
9.5
7
7.1
8
Compliance
Not enough data
8.9
19
Not enough data
8.0
19
Not enough data
7.9
16
Management
Not enough data
8.3
14
Not enough data
8.4
18
Not enough data
8.1
18
Not enough data
8.2
13
Integration
Not enough data
8.5
13
Not enough data
7.2
10
Not enough data
6.7
8
Workforce Management
Not enough data
8.6
6
Not enough data
7.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
6.9
9
Not enough data
7.1
7
Not enough data
5.6
9
Not enough data
Not enough data
Not enough data
7.1
7
Platform
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
6.1
6
Not enough data
8.1
7
Not enough data
6.2
7
Not enough data
Not enough data
Not enough data
7.8
6
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
9.2
6
Not enough data
8.0
5
Administrative
Not enough data
8.8
8
Not enough data
7.1
8
Categories
Categories
Shared Categories
CallTools and LiveVox are categorized as Contact Center and Auto Dialer
Unique Categories
CallTools has no unique categories
LiveVox is categorized as Call Compliance, Contact Center Workforce, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
CallTools
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveVox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
58.2%
Marketing and Advertising
5.5%
Telecommunications
3.6%
Financial Services
3.6%
Education Management
3.6%
Other
25.5%
Financial Services
40.0%
Banking
18.6%
Telecommunications
12.9%
Consumer Services
8.6%
Hospital & Health Care
7.1%
Other
12.9%
Most Helpful Reviews
CallTools
Most Helpful Favorable Review
Verified User in Real Estate
The call center like control and easy kpis.
Most Helpful Critical Review
Gie V.
Verified User in Real Estate
sometimes we are experiencing downtime but not really often.
LiveVox
Most Helpful Favorable Review
Verified User in Financial Services
The technical account team is amazing and goes out of their way to find solutions for our business problems. The product also continues to evolve and is keeping pace with industry trends.
Most Helpful Critical Review
Verified User in Financial Services
Browser based can be laggy and unresponsive at times
Verified User in Real Estate
The call center like control and easy kpis.
Verified User in Financial Services
The technical account team is amazing and goes out of their way to find solutions for our business problems. The product also continues to evolve and is keeping pace with industry trends.
Gie V.
Verified User in Real Estate
sometimes we are experiencing downtime but not really often.
Verified User in Financial Services
Browser based can be laggy and unresponsive at times
Alternatives
Discussions
CallTools has no discussions with answers
LiveVox has no discussions with answers
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