Talkdesk Pricing Overview

Talkdesk Express™ | United States & Canada Small Business Exclusive

Free

25 Licenses Free to Start

Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands. https://www.talkdesk.com/express/

CX Cloud Digital Essentials

$85.00

1 Per user, Per month

CX Cloud Voice Essentials

$105.00

1 Per user, Per month

CX Cloud Elite

$165.00

1 Per user, Per month

Everything in Digital and Voice Essentials, plus

Industry Experience Clouds

Starting at $225.00

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Purpose-built with integrations, flows, and AI that meet specific vertical needs.

Select the Talkdesk edition right for you and stay ahead of customer needs with digital, AI, and industry-specific products.

https://www.talkdesk.com/pricing/

Talkdesk has 5 pricing editions, from $0 to $225. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Talkdesk is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Talkdesk must be conducted with the seller.

Pricing information was last updated on September 11, 2025

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Talkdesk Pricing Reviews

(2)

Martin L.

Director, Customer Support Operations

Mid-Market (51-1000 emp.)

7/31/2025

"Talkdesk - Game Changer"

5/5

What do you like best about Talkdesk?

They have unleashed more capability to maximize your Support Center impact. You have the ability to add these pieces seemlessly and easily. A great support team focused on your success. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

No dislikes just being able to stay alinged on ramp plans is critical. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

edit

Thanks so much for taking the time to leave a review, Martin! We are thrilled to hear that Talkdesk has been a game changer for your support center!

Vivek G.

Team lead-Managed Services

Enterprise (> 1000 emp.)

12/17/2024

"Nice Telecalling/Conferencing tool"

3.5/5

What do you like best about Talkdesk?

Talkdesk has been pushing a lot of good updates lately. A few that stand out:

Their new AI in Copilot feels smarter and more grounded. It helps agents handle tricky issues without getting lost.

The CXA platform is getting better at automating whole workflows, not just basic chat replies.

They’ve added industry-focused clouds for travel and hospitality, which makes the automation feel more practical.

Analytics now keeps unlimited historical data, which is great for long-term trends.

Digital channels got nice upgrades like better chat formatting, real-time translation, and clearer email controls.

They’ve also expanded in India, which is a good sign for faster innovation. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Reporting and dashboards could be more flexible.

Stability can dip at busy times.

Some features feel a bit limited to customize.

Pricing gets confusing when you add AI options.

Support can be slow for complex issues. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

edit

We're thrilled to hear that you find Talkdesk to be a user-friendly and efficient tool for handling calls. Thank you for your positive feedback! Please reach out to your CSM directly if there is anything we can help you with.