FieldPulse Reviews & Product Details

The account managers are great. They genuinely care and work hard to make up for the software's shortcomings. They deserve better than the product they're asked to support. Review collected by and hosted on G2.com.

Where to start.

The software is riddled with bugs - including customer-facing ones that involve real dollars. We had estimates where the Edit Estimate screen showed one number, the online client-facing estimate showed a different number, and the PDF showed a third number. That's not a minor UI glitch - that's a trust-destroying problem when you're sending quotes to real customers.

FieldPulse is the opposite of opinionated software. They've built like five ways to do the same thing, but instead of making one of them work well, they all half-work and are full of bugs. It feels like a product that's trying to be everything and delivering on nothing.

Their pricing strategy is also frustrating. They lock you into the basic plan and then nickel-and-dime you for functionality that should be standard. One example - unless you pay for their Engage phone plan (which is terrible on its own), you can't even see customer replies to text messages sent through the FieldPulse platform. That's not a premium feature. That's basic two-way communication. Review collected by and hosted on G2.com.

I like the site visits in the work orders. I also like the templates up to a point. I know that the reporting is good, but I never use this part. We have a great point of contact, Charlee, who is very helpful. Review collected by and hosted on G2.com.

It's very glitchy. It's also a pain with how it integrates to Quickbooks. Estimates, Invoices, notes, etc. will be erased at random times because of the sync. It's not as user friendly as Tinnacity and definitely not as easy to look up the forklifts. And when I ask questions to the customer support people through the button, they're kinda useless. And what is with not being able to see the typed out name of the person who signed the work order. I have to have this and it take 2-3 weeks to get this information. This seems like an easy fix, but I'm still waiting on it. Tracking the hours on the forklifts is non-existent. Keeping track of the PM's is not very robust and could be a lot better. Review collected by and hosted on G2.com.

I like being able to have a single picture of our entire business in one software. I can see our work orders, estimates, schedule, customers, communications, and reporting all in FieldPulse. I really like the 2-way sync with QuickBooks. The initial setup was fairly easy, and although there were a few hiccups, the FieldPulse customer service team is phenomenal. Charlee my Customer Success Specialist has been great helping me build the reports I need to run my business. Review collected by and hosted on G2.com.

The software has a lot of bugs. I still have an issue that hasn't been resolved in 6 months. It is adding $0.01 on some of my invoices which shows as a partial payment in our AR report. That creates more work for our team and customers sometimes get emailed saying they haven't paid their full invoice. Review collected by and hosted on G2.com.

The setup is highly customizable. Tech support is readily available. We use this daily M-F and we've really enjoyed working with Charlee J. when we have any issues occur! Review collected by and hosted on G2.com.

I often forget how to find what I need on a work order because it takes multiple steps to get to the right place, and it’s not always clear where to go next. There is so much the software offers, that it can get in the way. Review collected by and hosted on G2.com.

The Ease of using the platform is a big plus, the Customer support that I receive from Emily Grundner is one of the biggest attributes. She is friendly and always eager to assist me with all of my concerns. It was very easy to implement the program. Review collected by and hosted on G2.com.

I do not care to use the chat feature, the response time is not good ,and I do not feel like they know how to help you in all areas. Review collected by and hosted on G2.com.

It’s user-friendly for both service technicians out in the field and the office team. Support has been stellar as well. Our customer success specialist, Emily Grundner, has been extremely helpful. We couldn't do this without her support! Review collected by and hosted on G2.com.

Overall, the filter functionality needs improvement. It doesn’t feel as effective or polished as it should be. Review collected by and hosted on G2.com.

No user requirement for starting out and price isnt terrible. It does the basics fairly well. The base funtions do fairly well and it allows for custom workflows which is really nice. Review collected by and hosted on G2.com.

I was explicitly told it could run reports on some particular KPIs and how I could create custom dashboards with them. Which only after sign up and multiple emails was I told they werent possible. Which was a direct lie. Things I wanted that it couldnt do were revenue per lead run, gross profit per lead run, dash board widget for current unpaid invoices, and other KPIs as well. Support just tends to send you to a self help center with videos that dont really address the concern. Everything requires a lot of effort to get setup and it seemed like every step was very cumbersome.

The engage add on was a complete waste of time and money. I created a phone number and got it set up. I asked a few people to call it to test. 50% of them their phone just hung up and did not ring, including my personal phone. I contacted them and they first just tried to say it was because it was just marked as spam. Then after telling them it was happing a lot they submitted a ticket. After mulitple attempts they never fixed the issue and tried to deny my request for a refund of engage when I was canceling. They argued with me multiple times that it was working fine despite I had multiple people who couldnt contact that number. Review collected by and hosted on G2.com.

I recently switched from another company HouseCall Pro to FieldPulse and they are amazing. My account rep Holly is on top of her game and is always in contact with me to make sure everything is working properly and if I need anything. I highly recommend using this company as their product is very user friendly and the customer services is top notch. Review collected by and hosted on G2.com.

The only TV ing is dislike about this product is there is way to many options to do the same thing and it can be slightly confusing. Plus you have to manually send each invoice after they have paid, if you are using an outside payment processor. Review collected by and hosted on G2.com.

We have found FieldPulse to be great at helping us managing our jobs. We have gone from an Excel spreadsheet to using FieldPulse and it has streamlined our business. If a customer calls we can quickly bring up the job they are referring to, see the day it was done, the time, who did it and a collection of photos that have been saved.

The guys on the road were hesitant at first of us introducing another thing for them to do but love the features of clicking on the address and the maps take you straight to it. Also clicking on a phone number and that dialing that contact is another time saving function they like. Review collected by and hosted on G2.com.

As our business evolves we have identified ways the system can streamline our processes further so we have contacted FieldPulse and requested these changes be looked into at the next update.

The only thing we dislike is it is not tailored for a particular industry, so you really need to customize it to suit your individual business needs. Review collected by and hosted on G2.com.

Before FieldPulse, I was using five or six programs to keep track of all aspects of a job. Now I only need this and QuickBooks, which is just to manage our operational transactions. The customer support for onboarding was amazing. Our implementation specialist focused on the most important aspects of the program we needed to utilize to get the best use out of it. Review collected by and hosted on G2.com.

The current downsides are aspects they can improve or modify when enough users request it. For example, having the same tags across all tabs without needing to manually create tags that you want to remain consistent would be beneficial. Additionally, a desktop app would be very useful for the Engage side; if you don't have your window open, you have to locate it to answer the call. Review collected by and hosted on G2.com.