Best Contact Center Software with Cloud Capabilities
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
(7,240)4.4 out of 5
Entry Level Price:Starting at $25.00
View top Consulting Services for Agentforce Service (formerly Salesforce Service Cloud)
OverviewPros and Cons
ProsEase of Use, Features, Case Management, Efficiency, Helpful
ConsComplexity, Learning Curve, Steep Learning Curve, Expensive, Missing Features
Agentforce Service (formerly Salesforce Service Cloud) features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
7.6
Concurrent Calling
Average: 8.8
7.9
Session Summary Notes
Average: 8.6
8.5
Administrator Access
Average: 8.9
(1,546)4.4 out of 5
Entry Level Price:$30 User/Month (Billed...
10th Easiest To Use in Contact Center software
View top Consulting Services for Aircall
OverviewPros and Cons
ProsEase of Use, Easy Integration, Features, Call Recording, Reliability
ConsConnection Issues, Call Issues, Missing Features, Dialer Issues, Slow Loading
Aircall features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.6
8.9
Administrator Access
Average: 8.9
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OverviewPros and Cons
ProsEase of Use, Reliability, Intuitive, Helpful, Calling Features
ConsCall Issues, Connection Issues, Call Management, Missing Features, Poor Connectivity
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.6
Concurrent Calling
Average: 8.8
8.5
Session Summary Notes
Average: 8.6
8.8
Administrator Access
Average: 8.9
(2,501)4.4 out of 5
Entry Level Price:Free
9th Easiest To Use in Contact Center software
View top Consulting Services for Talkdesk
OverviewPros and Cons
ProsEase of Use, Efficiency, Features, Call Management, Helpful
ConsCall Issues, Technical Issues, Missing Features, Connection Issues, Poor Connectivity
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
9.0
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.6
9.1
Administrator Access
Average: 8.9
(3,481)4.5 out of 5
Entry Level Price:Starting at $15.00
7th Easiest To Use in Contact Center software
OverviewPros and Cons
ProsCustomer Support, Ease of Use, Helpful, Easy Setup, Reliability
ConsDifficult Configuration, Complexity, Number Issues, Complex Processes, Difficult Setup
Nextiva features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
9.1
Administrator Access
Average: 8.9
(597)4.1 out of 5
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
OverviewPros and Cons
ProsEase of Use, Customer Support, Helpful, Features, Efficiency
ConsCall Issues, Missing Features, Complexity, Technical Issues, Poor Customer Support
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.7
Concurrent Calling
Average: 8.8
8.2
Session Summary Notes
Average: 8.6
8.7
Administrator Access
Average: 8.9
OverviewPros and Cons
ProsEase of Use, Features, Reliability, Efficiency, Intuitive
ConsLimited Features, Missing Features, Complexity, Inadequate Reporting, Learning Curve
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
8.8
Administrator Access
Average: 8.9
OverviewPros and Cons
ProsEase of Use, Customer Support, Reliability, Helpful, Intuitive
ConsExpensive, High Cost, Glitches, Missing Features, Mobile App Issues
Ringover features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.9
Session Summary Notes
Average: 8.6
9.1
Administrator Access
Average: 8.9
OverviewUser Satisfaction
Cisco Unified Contact Center Express features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
9.2
Concurrent Calling
Average: 8.8
8.7
Session Summary Notes
Average: 8.6
9.2
Administrator Access
Average: 8.9
OverviewPros and Cons
ProsEase of Use, Features, Helpful, Call Management, Calling Features
ConsCall Issues, Call Functionality, Connection Issues, Poor Call Quality, Slow Loading
JustCall features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.0
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
8.4
Administrator Access
Average: 8.9
OverviewPros and Cons
ProsEase of Use, Features, Efficiency, Helpful, Simple
ConsSlow Loading, Slow Speed, Technical Issues, Slow Performance, Workflow Disruption
UJET features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.5
Concurrent Calling
Average: 8.8
9.5
Session Summary Notes
Average: 8.6
9.5
Administrator Access
Average: 8.9
(74)4.5 out of 5
View top Consulting Services for Amazon Connect
OverviewPros and Cons
ProsEase of Use, Efficiency, Customization, Easy Setup, Features
ConsComplex Features, Complexity, Difficult Setup, Improvements Needed, Initial Difficulties
Amazon Connect features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
9.0
Session Summary Notes
Average: 8.6
9.3
Administrator Access
Average: 8.9
OverviewPros and Cons
ProsEase of Use, Efficiency, Customer Support, Helpful, User Interface
ConsCall Issues, Expensive, Learning Curve, Setup Difficulty, Dialer Issues
Convoso features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.3
Concurrent Calling
Average: 8.8
9.2
Session Summary Notes
Average: 8.6
9.4
Administrator Access
Average: 8.9
OverviewPros and Cons
ProsCustomer Support, Ease of Use, Helpful, Efficiency, Features
ConsMissing Features, Integration Issues, Poor Customer Support, Limited Features, Reporting Issues
Glia features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.4
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.6
9.2
Administrator Access
Average: 8.9
OverviewPros and Cons
ProsEase of Use, Efficiency, Helpful, Dialing Features, Time-saving
ConsCall Issues, Dialer Issues, Slow Performance, Missing Features, Slow Loading
DialedIn features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.2
Concurrent Calling
Average: 8.8
9.4
Session Summary Notes
Average: 8.6
9.4
Administrator Access
Average: 8.9
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