Best Contact Center Software with Cloud Capabilities

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 487

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CloudCall (+0.44%) - Among all products in this category, CloudCall recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 47,600+ Authentic Reviews
  • 487+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Talkdesk, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=ringover)

Agentforce Service (formerly Salesforce Service Cloud)

Agentforce Service (formerly Salesforce Service Cloud) is a software designed to enable seamless collaboration between AI agents and human service teams across every channel and industry. The software provides omnichannel customer support and proactive service capabilities by leveraging Agentforce and Data Cloud on the Salesforce Platform. It automates low-touch, high-volume customer interactions and reduces the need for human intervention by handing off complex cases only when necessary. Agentforce Service addresses service team productivity and customer satisfaction challenges by embedding AI into the flow of work. The software supports 24/7 cross-channel service, proactive support using product and asset data, and integrations across the Salesforce ecosystem to accelerate growth.

Average Rating: 4.4/5.0

Total Reviews: 6,972

How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.6/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.9/10 (Category avg: 8.5/10)
  • Administrator Access: 8.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Salesforce Administrator, Salesforce Developer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Medium, 37% Large

What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

AI-generated summary from verified user reviews

Pros
  • Users find Agentforce Service to be easy to configure and use, enhancing productivity and supporting service requirements effectively.
  • Users appreciate the user-friendly UI of Agentforce Service, facilitating easy setup and streamlined case management.
  • Users appreciate the streamlined case management of Agentforce Service, making it easy to keep cases organized and efficient.
  • Users value the efficiency of Agentforce Service, benefiting from its easy setup and seamless integration capabilities.
  • Users value the ease of setup and helpful features in Salesforce Service Cloud, enhancing overall efficiency and support speed.
Cons
  • Users find the complexity of Agentforce Service challenging, especially for new users and custom integrations.
  • Users find the learning curve steep for new users, particularly in configuring automation and workflows effectively.
  • Users find the steep learning curve of Agentforce Service challenging, requiring significant time and training for proficiency.
  • Users find the service to be expensive, especially with additional licensing and feature costs adding up quickly.
  • Users find the complex usability of Agentforce Service challenging, requiring technical expertise for optimal setup and customization.

What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

Aircall

Aircall is a software designed to unify voice, SMS, WhatsApp, and social media channels into a single AI-powered platform for customer conversations. The software provides bi-directional CRM and helpdesk data syncing and actionable conversation insights by leveraging AI and integrations across 250+ business applications. It automates call routing and repetitive tasks and reduces the manual busywork that diverts sales and support teams from customer relationships. Aircall addresses the challenge of fragmented communication stacks by bringing all channels and tools into one connected platform. The software supports sales acceleration, customer support operations, and CRM integrations for over 22,000 businesses globally.

Average Rating: 4.4/5.0

Total Reviews: 1,616

How Do G2 Users Rate Aircall?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.8/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.8/10 (Category avg: 8.5/10)
  • Administrator Access: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Aircall?

  • Seller: Aircall
  • Company Website:
  • Year Founded: 2014
  • HQ Location: New York
  • Twitter: @aircall
    4,964 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    849 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Development Representative, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 53% Small, 40% Medium

What Do G2 Reviewers Say About Aircall?

AI-generated summary from verified user reviews

Pros
  • Users find Aircall's ease of use essential for effective communication and seamless workflow integration.
  • Users find Aircall's easy integration with CRM and helpdesk tools enhances communication efficiency and workflow management.
  • Users commend Aircall for its reliability and seamless integration, making customer support efficient and straightforward.
  • Users find Aircall's intuitive design exceptional, facilitating easy setup and enhancing communication for all team members.
  • Users value Aircall for its automatic call recording, enhancing record-keeping and improving communication efficiency.
Cons
  • Users often face connection issues with Aircall, including low call quality and frequent disconnections during calls.
  • Users often face call issues with Aircall, including uneven call distribution and connection problems affecting communication.
  • Users report dialer issues with Aircall, including imbalanced call distribution and glitches affecting call reception and tagging.
  • Users indicate that Aircall lacks text handling and individual voicemail features, impacting communication efficiency and usability.
  • Users experience occasional slow loading issues with Aircall, particularly when syncing call logs and real-time updates.

What Are Recent G2 Reviews of Aircall?

What Are G2 Users Discussing About Aircall?

CloudTalk

CloudTalk is a software designed to deliver AI-powered business calling with superior call quality and country coverage for growing small and mid-sized businesses. The software provides AI-powered analytics, call coaching, recordings, and transcripts by leveraging advanced dialer technology and integrations with existing business systems. It automates outbound dialing and reduces manual call management, boosting call volume by up to 120%. CloudTalk addresses the challenge of scaling global sales and support communications by offering crystal-clear call quality across more than 160 countries. The software supports outbound sales teams, customer service channels, and seamless integration with CRM and helpdesk tools for over 4,000 SMBs worldwide.

Average Rating: 4.4/5.0

Total Reviews: 1,854

How Do G2 Users Rate CloudTalk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.6/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.5/10 (Category avg: 8.5/10)
  • Administrator Access: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind CloudTalk?

  • Seller: CloudTalk
  • Company Website:
  • Year Founded: 2016
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    231 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 65% Small, 31% Medium

What Do G2 Reviewers Say About CloudTalk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of CloudTalk, making daily communication efficient and hassle-free.
  • Users appreciate the reliability of CloudTalk, highlighting its clear call quality and seamless performance across devices.
  • Users find CloudTalk's intuitive interface enhances communication efficiency and simplifies contact management effortlessly.
  • Users find CloudTalk's intuitive interface and real-time data tracking extremely beneficial for managing KPIs effectively.
  • Users love the intuitive calling features of CloudTalk, making communication quick, easy, and efficient.
Cons
  • Users experience call issues with CloudTalk, including accessibility challenges and connection problems affecting their efficiency.
  • Users experience connection issues with CloudTalk, including occasional disruptions and limitations in separate countries.
  • Users express dissatisfaction with missing features, like essential call center functions and SMS number search options.
  • Users find that call management issues disrupt seamless communication and hinder efficient client interaction.
  • Users face poor connectivity issues with CloudTalk, making international calls and call management challenging and frustrating.

What Are Recent G2 Reviews of CloudTalk?

What Are G2 Users Discussing About CloudTalk?

Talkdesk

Talkdesk is a software designed to automate the full complexity of modern customer journeys through its Customer Experience Automation (CXA) platform. The software provides autonomous, multi-agent AI orchestration and real-time actionable knowledge by leveraging the Talkdesk Data Cloud, which ingests transcripts, call recordings, case notes, and CRM records. It automates fragmented, human-coordinated workflows and reduces operational complexity through a virtuous cycle of Discover, Build, Orchestrate, and Measure. Talkdesk addresses enterprise CX modernization challenges by enabling AI agents to operate with full context without requiring a full platform replacement. The software supports cross-industry and industry-specialized use cases in healthcare, financial services, retail, utilities, travel, and government, helping organizations grow revenue and reduce costs.

Average Rating: 4.4/5.0

Total Reviews: 2,507

How Do G2 Users Rate Talkdesk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.8/10 (Category avg: 8.5/10)
  • Administrator Access: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Talkdesk?

  • Seller: Talkdesk
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Palo Alto, CA
  • Twitter: @talkdesk
    6,959 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,395 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor, Customer Service Representative
  • Top Industries: Consumer Services, Computer Software
  • Company Size: 60% Medium, 20% Small

What Do G2 Reviewers Say About Talkdesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Talkdesk, enhancing their ability to review conversations and manage calls effectively.
  • Users appreciate the enhanced efficiency of Talkdesk, benefiting from streamlined communication and robust reporting tools.
  • Users appreciate the all-in-one communication platform of Talkdesk, enabling efficient customer assistance across various channels.
  • Users appreciate the seamless call management in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions.
  • Users value the seamless CRM integration of Talkdesk, enhancing productivity with automated features and strong customer support.
Cons
  • Users experience call issues with Talkdesk, citing audio problems, dropped calls, and unclear error responses.
  • Users experience technical issues with Talkdesk, including dropped calls, glitches, and manual callback settings interruptions.
  • Users express frustration over missing features in Talkdesk, including spellcheck and flexible scheduling options during calls.
  • Users face notification issues with Talkdesk, as unexpected offline status changes disrupt their experience without alerts.
  • Users often face connection issues with Talkdesk, causing frustrating delays and requiring frequent application restarts.

What Are Recent G2 Reviews of Talkdesk?

What Are G2 Users Discussing About Talkdesk?

Genesys Cloud CX

Genesys Cloud CX is a software designed to transform customer experience by connecting insights across teams, tools, and interactions across every digital and voice channel. The software provides smart automation, predictive AI routing, real-time dashboards, and omnichannel engagement by leveraging a composable cloud-native platform with hundreds of packaged integrations. It automates customer journey outcomes and reduces resolution time by routing interactions to the right resource at the right moment. Genesys Cloud CX addresses the challenge of disconnected customer conversations by unifying chat, email, text, social media, and voice into a single all-in-one platform. The software supports contact centers of all sizes with rapid deployment, weekly innovation updates, and third-party integrations that extend its capabilities across any channel.

Average Rating: 4.4/5.0

Total Reviews: 1,476

How Do G2 Users Rate Genesys Cloud CX?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.8/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Genesys Cloud CX?

  • Seller: Genesys
  • Company Website:
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • Twitter: @Genesys
    32,180 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8,740 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Case Advocate, Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 45% Medium, 40% Large

What Do G2 Reviewers Say About Genesys Cloud CX?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Genesys Cloud CX, enabling seamless access and improved operational agility.
  • Users value the continuous innovation and responsive improvements of Genesys Cloud CX, enhancing operational efficiency and customer satisfaction.
  • Users value the reliability of Genesys Cloud CX, as it enhances business continuity and customer engagement effectively.
  • Users value the efficiency of Genesys Cloud CX, enhancing agility and simplifying operations to meet modern demands.
  • Users value the customization options in Genesys Cloud CX, enhancing their unique routing and call flow needs.
Cons
  • Users note the limited features of Genesys Cloud CX, leading to extra costs and complications for advanced needs.
  • Users find some missing features in Genesys Cloud CX, hindering their ability to fully utilize the system's capabilities.
  • Users find Genesys Cloud CX to have a bit of a complex interface, which can overwhelm new users and hinder navigation.
  • Users are frustrated with inadequate reporting in Genesys Cloud CX, citing limitations and clunky functionality compared to alternatives.
  • Users find the learning curve steep with Genesys Cloud CX, making navigation and feature access challenging initially.

What Are Recent G2 Reviews of Genesys Cloud CX?

What Are G2 Users Discussing About Genesys Cloud CX?

Five9 Intelligent Cloud Contact Center Platform

Five9 Intelligent Cloud Contact Center Platform is a software designed to transform customer experience through intelligent, omnichannel engagement across voice, digital, and AI-driven interaction channels. The software provides omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation by leveraging Five9 Genius AI embedded across a cloud-native platform. It automates hyper-personalized customer journeys and reduces operational costs by enabling AI Agents and human agents to work collaboratively. Five9 Intelligent Cloud Contact Center Platform addresses fragmented and frustrating customer experiences by unifying interactions into seamless, AI-driven journeys that anticipate customer needs. The software supports integrations with leading CRM and enterprise systems, industry-specific use cases, and 99.999% uptime reliability for over 2,500 customers worldwide.

Average Rating: 4.1/5.0

Total Reviews: 604

How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.2/10 (Category avg: 8.5/10)
  • Administrator Access: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

  • Seller: Five9
  • Company Website:
  • Year Founded: 2001
  • HQ Location: San Ramon, CA
  • Twitter: @Five9
    14,856 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,127 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Manager
  • Top Industries: Consumer Services, Financial Services
  • Company Size: 56% Medium, 23% Small

What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface of Five9, highlighting its seamless integrations and straightforward implementation.
  • Users value the exceptional customer support of Five9, noting its responsiveness and dedication to addressing concerns promptly.
  • Users appreciate the exceptional support from Five9, highlighting their responsiveness and dedication to addressing customer needs.
  • Users value the superb user-friendly interface and seamless integrations of Five9, enhancing their overall experience.
  • Users value the efficiency of Five9, highlighting its easy user setup and streamlined reporting features.
Cons
  • Users face challenges with call issues, particularly due to weak email interaction reporting and slow SMS features.
  • Users find the complexity of Five9's interface and reporting functions challenging, requiring significant training and experience.
  • Users highlight missing features in Five9, underlining a lack of customization and outdated UI for better usability.
  • Users often face technical issues like call drops and system disruptions that hinder overall productivity and workflow efficiency.
  • Users experience poor customer support, often requiring additional assistance and facing communication delays with Five9 services.

What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

Nextiva

Nextiva is a software designed to unify customer experience management through AI-powered communication solutions for businesses of all sizes. The software provides an all-in-one customer engagement hub spanning voice, digital, and support channels by leveraging AI-powered unified CXM technology. It automates customer communication workflows and reduces friction across disconnected communication tools. Nextiva addresses the challenge of fragmented customer engagement by consolidating interactions into a single AI-powered platform. The software supports over 100,000 businesses across industries including healthcare and insurance, enabling billions of customer conversations annually.

Average Rating: 4.5/5.0

Total Reviews: 3,595

How Do G2 Users Rate Nextiva?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.8/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Nextiva?

  • Seller: Nextiva
  • Year Founded: 2008
  • HQ Location: Scottsdale, Arizona
  • Twitter: @Nextiva
    21,295 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,497 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Office Manager
  • Top Industries: Hospital & Health Care, Insurance
  • Company Size: 77% Small, 22% Medium

What Do G2 Reviewers Say About Nextiva?

AI-generated summary from verified user reviews

Pros
  • Users applaud Nextiva's amazing customer support, highlighting excellent service, knowledge, and ease of access for assistance.
  • Users appreciate the ease of use of Nextiva, highlighting its intuitive interface and simple setup process.
  • Users rave about the exceptional customer service of Nextiva, highlighting its knowledge and support availability.
  • Users commend the easy setup of Nextiva, highlighting a seamless onboarding experience with excellent customer support.
  • Users commend Nextiva's reliability, noting quick customer support and easy, intuitive system integration for seamless communication.
Cons
  • Users find the difficult configuration of Nextiva to be clunky and often overwhelming, impacting their initial experience.
  • Users find the onboarding complexity of Nextiva frustrating, with slow support and frequent setup issues hindering functionality.
  • Users are frustrated with number issues, including delays, limitations on SMS attachments, and cumbersome support processes.
  • Users find the complex processes of Nextiva challenging, particularly in setup and navigation for small businesses.
  • Users find the difficult setup of Nextiva to be clunky and challenging, impacting their overall experience.

What Are Recent G2 Reviews of Nextiva?

What Are G2 Users Discussing About Nextiva?

Ringover

Ringover is a software designed to enhance customer experience and maximize sales through a multichannel cloud communication solution covering calls, SMS, video calls, and emails. The software provides advanced supervision, coaching features, and personalized customer interactions by leveraging an intuitive cloud-based interface. It automates communication workflows and reduces manual coordination for sales and customer service teams. Ringover addresses the challenge of managing dispersed communication channels by unifying them into a single easy-to-manage platform. The software supports integration with over 80 business tools including CRM and helpdesk applications to streamline tasks and increase team efficiency.

Average Rating: 4.6/5.0

Total Reviews: 467

How Do G2 Users Rate Ringover?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.8/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.9/10 (Category avg: 8.5/10)
  • Administrator Access: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Ringover?

  • Seller: Ringover
  • Year Founded: 2018
  • HQ Location: Montrouge
  • Twitter: @ringoverapp
    832 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    288 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Staffing and Recruiting, Computer Software
  • Company Size: 76% Small, 21% Medium

What Do G2 Reviewers Say About Ringover?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Ringover, appreciating its intuitive design and smooth onboarding experience.
  • Users appreciate the responsive and supportive customer service of Ringover, enhancing their overall experience with the app.
  • Users highlight the reliability of Ringover, praising its efficient performance and excellent customer support.
  • Users value the efficient and reliable customer support of Ringover, enhancing their overall experience and productivity.
  • Users appreciate the intuitive interface of Ringover, making setup and daily communication seamless and efficient.
Cons
  • Users feel that Ringover can be too expensive for small businesses, highlighting high cost concerns compared to other suppliers.
  • Users find Ringover to be expensive, especially for small companies needing just one number, yet negotiation is possible.
  • Users experience occasional glitches with call updates and inaccurate transcription errors on the mobile app.
  • Users wish for improved missing features like CRM integration, SMS sync, and consultative transfers for better usability.
  • Users note integration issues with Meta channels and LOXO, which complicate the overall platform experience.

What Are Recent G2 Reviews of Ringover?

What Are G2 Users Discussing About Ringover?

RingCentral Contact Center

RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver.

Average Rating: 4.1/5.0

Total Reviews: 233

How Do G2 Users Rate RingCentral Contact Center?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.9/10 (Category avg: 8.5/10)
  • Administrator Access: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind RingCentral Contact Center?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • Twitter: @RingCentral
    61,963 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Computer Software
  • Company Size: 48% Small, 36% Medium

What Do G2 Reviewers Say About RingCentral Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the user-friendly interface of RingCentral Contact Center, enhancing the experience for remote and growing teams.
  • Users find the responsive customer service of RingCentral Contact Center invaluable for resolving issues swiftly and effectively.
  • Users appreciate the intuitive interface of RingCentral Contact Center, enhancing usability for teams and remote operations.
  • Users appreciate the excellent customer support from knowledgeable account specialists, enhancing the overall experience with RingCentral Contact Center.
  • Users commend the efficiency of RingCentral Contact Center, enhancing communication and simplifying team management seamlessly.
Cons
  • Users experience inconsistent call quality and report technical issues that complicate communication and response times.
  • Users face inconsistent call quality with RingCentral Contact Center, impacting communication effectiveness during important meetings.
  • Users report call quality issues with RingCentral Contact Center, leading to lag and inconsistent audio during calls.
  • Users experience connection issues, leading to inconsistent call quality and not being able to cancel services effectively.
  • Users face frequent connectivity issues with RingCentral, impacting call reliability and overall user experience.

What Are Recent G2 Reviews of RingCentral Contact Center?

What Are G2 Users Discussing About RingCentral Contact Center?

Cisco Unified Contact Center Express

Cisco Unified Contact Center Express is a software designed to provide a secure, available, and sophisticated contact center solution for small to medium-size contact centers supporting up to 400 agents. The software provides omnichannel agent and supervisor experiences, customer satisfaction surveys, and actionable performance insights by leveraging an intuitive desktop with API customization support. It automates inbound and outbound voice and digital channel interactions and reduces the complexity of managing multiple customer touchpoints from a single workspace. Cisco Unified Contact Center Express addresses the needs of formal and informal contact centers by delivering easy deployment, management, and flexible enterprise-wide license administration. The software supports inbound voice, outbound IVR, digital channels, post-call surveys, and a simplified licensing portal for streamlined enterprise operations.

Average Rating: 4.5/5.0

Total Reviews: 12

How Do G2 Users Rate Cisco Unified Contact Center Express?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.2/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.7/10 (Category avg: 8.5/10)
  • Administrator Access: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Cisco Unified Contact Center Express?

  • Seller: Cisco
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • Twitter: @Cisco
    720,366 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO

Who Uses This Product?

  • Company Size: 62% Medium, 31% Large

What Are Recent G2 Reviews of Cisco Unified Contact Center Express?

What Are G2 Users Discussing About Cisco Unified Contact Center Express?

UJET

UJET is a software designed to redefine customer experience through AI-powered contact center innovation with a mobile-first and multimodal approach. The software provides agent empowerment tools, optimized customer journeys, and actionable operational insights by leveraging a cloud-native, CRM-first architecture that prioritizes data security without storing PII. It automates customer interactions across the full journey and reduces friction through AI embedded across every contact center operation. UJET addresses the challenge of fragmented, outdated contact center infrastructure by delivering a scalable, future-proof platform built for the AI-driven world. The software supports mid-market and enterprise businesses in consumer services and telecommunications with exceptional interactions, smarter decision-making, and accelerated growth.

Average Rating: 4.7/5.0

Total Reviews: 1,101

How Do G2 Users Rate UJET?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.5/10 (Category avg: 8.5/10)
  • Administrator Access: 9.5/10 (Category avg: 8.9/10)

Who Is the Company Behind UJET?

  • Seller: UJET
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Francisco, California
  • Twitter: @UJETcx
    1,542 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    335 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Agent
  • Top Industries: Consumer Services, Telecommunications
  • Company Size: 57% Medium, 34% Large

What Do G2 Reviewers Say About UJET?

AI-generated summary from verified user reviews

Pros
  • Users find UJET incredibly easy to use, enhancing efficiency and simplifying communication with seamless integrations.
  • Users appreciate the seamless integration of UJET, enhancing communication and efficiency in daily tasks.
  • Users love UJET's efficiency, simplifying workflows and enhancing communication, allowing focus on excellent customer service.
  • Users find UJET to be easy to use and convenient, making customer support tasks more efficient and streamlined.
  • Users find UJET to be friendly and easy to use, enhancing communication and efficiency in their daily tasks.
Cons
  • Users find UJET's slow loading times occasionally problematic, particularly during peak hours affecting response efficiency.
  • Users report occasional slow speed issues with UJET, causing frustration during call disconnects despite good connectivity.
  • Users experience slow performance with UJET, noting occasional lag and latency during calls despite good connectivity.
  • Users frequently experience technical issues with UJET, including crashes and lag, disrupting their workflow and productivity.
  • Users report experiencing software glitches with UJET, including freezes and unexpected shutdowns that disrupt workflow.

What Are Recent G2 Reviews of UJET?

What Are G2 Users Discussing About UJET?

Dialpad Support

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

Average Rating: 4.4/5.0

Total Reviews: 681

How Do G2 Users Rate Dialpad Support?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.4/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.5/10 (Category avg: 8.5/10)
  • Administrator Access: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Dialpad Support?

  • Seller: Dialpad
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Ramon, California
  • Twitter: @DialpadHQ
    60 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,503 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Manager, Customer Service Rep
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 44% Medium, 31% Small

What Do G2 Reviewers Say About Dialpad Support?

AI-generated summary from verified user reviews

Pros
  • Users find Dialpad Support extremely helpful with effective resources, coaching, and a user-friendly interface for seamless operations.
  • Users appreciate the ease of use of Dialpad Support, finding navigation and support requests simple and efficient.
  • Users appreciate the responsive customer support of Dialpad, highlighting quick resolutions and effective communication.
  • Users value the time-saving transcription and CRM integration features of Dialpad Support, enhancing productivity in client interactions.
  • Users value the rapid response time of Dialpad Support, ensuring prompt assistance for their inquiries and issues.
Cons
  • Users find poor customer support frustrating and time-consuming, often facing delays and unresolved issues with Dialpad.
  • Users experience call connection delays and find reporting to be uninformative and app usage awkward for call reviews.
  • Users express frustration over delayed support, feeling that immediate assistance is often unavailable when needed most.
  • Users experience dialer issues like delays and unupdated queues, impacting functionality and reporting in Dialpad Support.
  • Users experience frustrating long wait times for support responses, particularly during peak hours, impacting their ability to resolve issues quickly.

What Are Recent G2 Reviews of Dialpad Support?

What Are G2 Users Discussing About Dialpad Support?

Amazon Connect

Amazon Connect is a software designed to help companies provide superior omnichannel customer service at a lower cost through a cloud-native contact center platform. The software provides skills-based routing, real-time and historical analytics, and intuitive management tools by leveraging AWS cloud infrastructure with pay-as-you-go pricing. It automates voice and chat interactions and reduces contact center setup complexity, enabling deployment in minutes at any scale. Amazon Connect addresses the need for personal, dynamic, and cost-effective customer experiences by offering a unified toolset originally built for Amazon's own retail operations. The software supports contact centers ranging from 10 to tens of thousands of agents, with seamless scaling to serve millions of customers daily.

Average Rating: 4.4/5.0

Total Reviews: 82

How Do G2 Users Rate Amazon Connect?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.8/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Amazon Connect?

  • Seller: Amazon Web Services (AWS)
  • Year Founded: 2006
  • HQ Location: Seattle, WA
  • Twitter: @awscloud
    2,232,483 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    147,094 employees on LinkedIn®
  • Ownership: NASDAQ: AMZN

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 49% Medium, 30% Large

What Do G2 Reviewers Say About Amazon Connect?

AI-generated summary from verified user reviews

Pros
  • Users find Amazon Connect to be very easy to set up and use, enhancing their remote customer service experience.
  • Users value the efficiency of Amazon Connect, appreciating its easy setup, scalability, and powerful analytics features.
  • Users praise the flexibility and scalability of Amazon Connect, enabling easy customization and integration with AWS services.
  • Users find the easy setup of Amazon Connect particularly beneficial for scaling and customizing their contact solutions.
  • Users love the easy setup and scalability of Amazon Connect, enhancing business operations with powerful features.
Cons
  • Users find the setup and management complex, particularly teams lacking deep AWS expertise, impacting usability.
  • Users find the complex setup and management of Amazon Connect challenging, particularly for teams lacking AWS expertise.
  • Users find the difficult setup of Amazon Connect challenging, particularly if lacking AWS experience.
  • Users report that improvements are needed in Amazon Connect's documentation and integration reliability for smoother functionality.
  • Users find the initial difficulties in setup and management challenging, particularly without prior AWS experience.

What Are Recent G2 Reviews of Amazon Connect?

What Are G2 Users Discussing About Amazon Connect?

Glia

Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com.

Average Rating: 4.8/5.0

Total Reviews: 87

How Do G2 Users Rate Glia?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.4/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.6/10 (Category avg: 8.5/10)
  • Administrator Access: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Glia?

  • Seller: Glia
  • Company Website:
  • Year Founded: 2012
  • HQ Location: New York, New York
  • Twitter: @GliaInc
    1,471 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    470 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking, Financial Services
  • Company Size: 66% Medium, 17% Small

What Do G2 Reviewers Say About Glia?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the responsive customer support from Glia, enhancing operations and member experiences seamlessly.
  • Users value the great support and user-friendly interface of Glia, enhancing operational efficiency and member experience.
  • Users appreciate the ease of use of Glia, highlighting its intuitive interface and helpful features.
  • Users value Glia's efficient communication channels, enhancing interaction through seamless transitions between voice, video, and chat.
  • Users love Glia's seamless communication features, including voice, video, and chat, enhancing overall efficiency and user experience.
Cons
  • Users are seeking missing features like better integrations and detailed reporting to enhance their experience with Glia.
  • Users express concerns about integration issues, finding the connections with existing systems more complex than expected.
  • Users express frustration with the limited media type selection, which complicates the experience by requiring availability across all modes.
  • Users report poor customer support, highlighting delays and lack of clarity on feature enhancements from Glia.
  • Users struggle with reporting issues, desiring more detailed and granular options to enhance their experience.

What Are Recent G2 Reviews of Glia?

What Are G2 Users Discussing About Glia?

ServiceNow Customer Service Management

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

Average Rating: 4.4/5.0

Total Reviews: 480

How Do G2 Users Rate ServiceNow Customer Service Management?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.9/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind ServiceNow Customer Service Management?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • Twitter: @servicenow
    55,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Associate Consultant, Senior Software Engineer
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 45% Large, 27% Medium

What Do G2 Reviewers Say About ServiceNow Customer Service Management?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in ServiceNow Customer Service Management, streamlining customer interactions through automation and organization.
  • Users value the seamless integration with ITIL processes, enabling efficient workflows and enhanced customer lifecycle management.
  • Users appreciate the smooth workflow of case management in ServiceNow, enhancing efficiency for both agents and customers.
  • Users value the efficiency of ServiceNow CSM for significantly speeding up issue resolution through streamlined processes and automation.
  • Users value the automation capabilities of ServiceNow, enhancing efficiency in case management and improving customer satisfaction.
Cons
  • Users find the learning curve complicated, needing time to adapt to ServiceNow's customer onboarding and customizations.
  • Users find the steep learning curve of ServiceNow CSM challenging, especially without proper onboarding and training.
  • Users find the complexity of ServiceNow Customer Service Management challenging, especially with its high configurability and steep learning curve.
  • Users find the limited customization in ServiceNow Customer Service Management impacts tracking and communication effectiveness.
  • Users find the interface of ServiceNow Customer Service Management to be not intuitive, making navigation and usability challenging.

What Are Recent G2 Reviews of ServiceNow Customer Service Management?

What Are G2 Users Discussing About ServiceNow Customer Service Management?