The Top 20 Contact Center Software

Check out this list of the top Contact Center Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Agentforce Service (formerly Salesforce Service Cloud)

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Financial Services

32%

Information Technology and Services

29%

Computer Software

20%

Manufacturing

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

8.8

Meets Requirements

Average: 9.5

9.1

Ease of Doing Business With

Average: 9.1

9.0

Ease of Setup

Average: 9.4

8.3

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 9.0

8.6

CloudTalk

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

32%

Information Technology and Services

30%

Education Management

19%

Marketing and Advertising

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.4

Meets Requirements

Average: 9.5

9.1

Ease of Doing Business With

Average: 9.1

9.2

Ease of Setup

Average: 9.4

9.2

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 9.0

9.2

Aircall

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

28%

Computer Software

28%

Information Technology and Services

24%

Financial Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.5

Meets Requirements

Average: 9.5

9.1

Ease of Doing Business With

Average: 9.1

9.1

Ease of Setup

Average: 9.4

9.3

Quality of Support

Average: 9.5

9.1

Ease of Admin

Average: 9.0

9.1

TeleCMI

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

62%

Education Management

14%

Computer Software

13%

Health, Wellness and Fitness

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.1

9.8

Ease of Setup

Average: 9.4

8.9

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.0

9.8

Ringover

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

29%

Consumer Services

28%

Computer Software

25%

Marketing and Advertising

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.4

Meets Requirements

Average: 9.5

9.2

Ease of Doing Business With

Average: 9.1

9.1

Ease of Setup

Average: 9.4

9.4

Quality of Support

Average: 9.5

9.3

Ease of Admin

Average: 9.0

9.2

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

40%

Consumer Services

30%

Furniture

18%

Apparel & Fashion

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.6

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.1

9.6

Ease of Setup

Average: 9.4

9.3

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 9.0

9.2

Nextiva

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

29%

Insurance

28%

Financial Services

23%

Construction

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.5

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.1

9.5

Ease of Setup

Average: 9.4

9.3

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 9.0

9.2

UJET

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

52%

Telecommunications

19%

Outsourcing/Offshoring

19%

Food & Beverages

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.7

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.1

9.4

Ease of Setup

Average: 9.4

9.7

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.0

9.6

JustCall

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

34%

Computer Software

28%

Real Estate

22%

Information Technology and Services

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.1

Meets Requirements

Average: 9.5

8.9

Ease of Doing Business With

Average: 9.1

8.7

Ease of Setup

Average: 9.4

8.9

Quality of Support

Average: 9.5

8.7

Ease of Admin

Average: 9.0

8.6

#10

Dialaxy

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Consulting

26%

Computer Software

21%

Marketing and Advertising

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.1

9.8

Ease of Setup

Average: 9.4

9.7

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.0

9.5

#11

Talkdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

30%

Computer Software

27%

Information Technology and Services

24%

Education Management

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.3

Meets Requirements

Average: 9.5

9.2

Ease of Doing Business With

Average: 9.1

9.3

Ease of Setup

Average: 9.4

9.2

Quality of Support

Average: 9.5

9.2

Ease of Admin

Average: 9.0

9.1

#12

ZIWO

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

64%

Consumer Services

25%

Real Estate

Business Supplies and Equipment

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.1

9.8

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.0

9.8

#13

NGNCloudComm

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

33%

Outsourcing/Offshoring

22%

Information Technology and Services

22%

Telecommunications

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.9

Meets Requirements

Average: 9.5

10.0

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.0

9.9

#14

CommBox

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

33%

Information Technology and Services

22%

Hospital & Health Care

22%

Insurance

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.9

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 9.1

9.9

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.0

9.9

#15

DialedIn

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

49%

Marketing and Advertising

23%

Telecommunications

19%

Leisure, Travel & Tourism

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.4

Ease of Doing Business With

Average: 9.1

9.6

Ease of Setup

Average: 9.4

9.3

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 9.0

9.5

#16

Cisco Unified Contact Center Express

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

57%

Information Services

14%

Financial Services

14%

Computer & Network Security

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.0

9.9

#17

Voiso

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

53%

Information Services

28%

Biotechnology

14%

Graphic Design

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.9

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.1

0.0

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.0

0.0

#18

Ring.io

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

35%

Computer Software

29%

Information Technology and Services

24%

Internet

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.9

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.1

9.7

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.0

9.8

#19

Squaretalk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

47%

Marketing and Advertising

26%

Biotechnology

13%

Information Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.7

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.1

9.5

Ease of Setup

Average: 9.4

9.8

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 9.0

9.2

#20

DialShree Predictive Dialer

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

33%

Computer Software

33%

Education Management

17%

Banking

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

10.0

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 9.4

8.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.0

10.0