Highest-Rated Contact Center Software by G2 Users

Check out this list of the highest-rated Contact Center Software for your business, based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Compare these top-rated products according to their satisfaction scores to streamline your buying process and quickly identify the most recommended solutions trusted by your peers.

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G2 Satisfaction Score

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Agentforce Service (formerly Salesforce Service Cloud)

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Financial Services

32%

Information Technology and Services

30%

Computer Software

20%

Manufacturing

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

8.8

Meets Requirements

Average: 9.5

9.1

Ease of Doing Business With

Average: 9.0

9.0

Ease of Setup

Average: 9.5

8.3

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 8.9

8.7

CloudTalk

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

32%

Information Technology and Services

30%

Education Management

19%

Marketing and Advertising

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.4

Meets Requirements

Average: 9.5

9.1

Ease of Doing Business With

Average: 9.0

9.2

Ease of Setup

Average: 9.5

9.2

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 8.9

9.2

Aircall

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

29%

Computer Software

28%

Information Technology and Services

24%

Financial Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.5

Meets Requirements

Average: 9.5

9.1

Ease of Doing Business With

Average: 9.0

9.1

Ease of Setup

Average: 9.5

9.3

Quality of Support

Average: 9.5

9.1

Ease of Admin

Average: 8.9

9.1

TeleCMI

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

62%

Education Management

14%

Computer Software

13%

Health, Wellness and Fitness

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.0

9.8

Ease of Setup

Average: 9.5

8.9

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 8.9

9.8

Ringover

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

29%

Consumer Services

28%

Computer Software

25%

Marketing and Advertising

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.4

Meets Requirements

Average: 9.5

9.2

Ease of Doing Business With

Average: 9.0

9.1

Ease of Setup

Average: 9.5

9.3

Quality of Support

Average: 9.5

9.3

Ease of Admin

Average: 8.9

9.2

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

40%

Consumer Services

30%

Furniture

18%

Apparel & Fashion

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.6

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.0

9.6

Ease of Setup

Average: 9.5

9.3

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 8.9

9.2

Nextiva

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

29%

Insurance

28%

Financial Services

23%

Construction

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.5

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.0

9.5

Ease of Setup

Average: 9.5

9.3

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 8.9

9.2

UJET

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

52%

Telecommunications

19%

Outsourcing/Offshoring

19%

Food & Beverages

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.7

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.0

9.4

Ease of Setup

Average: 9.5

9.7

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 8.9

9.6

Dialaxy

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

37%

Consulting

29%

Computer Software

21%

Marketing and Advertising

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.0

9.8

Ease of Setup

Average: 9.5

9.7

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 8.9

9.6

#10

JustCall

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

34%

Computer Software

28%

Real Estate

22%

Information Technology and Services

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.1

Meets Requirements

Average: 9.5

8.9

Ease of Doing Business With

Average: 9.0

8.7

Ease of Setup

Average: 9.5

8.9

Quality of Support

Average: 9.5

8.7

Ease of Admin

Average: 8.9

8.6

#11

ZIWO

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

64%

Consumer Services

25%

Real Estate

Business Supplies and Equipment

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.0

9.8

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 8.9

9.8

#12

Talkdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

30%

Computer Software

27%

Information Technology and Services

24%

Education Management

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.3

Meets Requirements

Average: 9.5

9.2

Ease of Doing Business With

Average: 9.0

9.3

Ease of Setup

Average: 9.5

9.2

Quality of Support

Average: 9.5

9.2

Ease of Admin

Average: 8.9

9.1

#13

NGNCloudComm

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

33%

Outsourcing/Offshoring

22%

Information Technology and Services

22%

Telecommunications

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.9

Meets Requirements

Average: 9.5

10.0

Ease of Doing Business With

Average: 9.0

10.0

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 8.9

9.9

#14

CommBox

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

33%

Information Technology and Services

22%

Hospital & Health Care

22%

Insurance

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.9

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 9.0

9.9

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 8.9

9.9

#15

Cisco Unified Contact Center Express

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

57%

Information Services

14%

Financial Services

14%

Computer & Network Security

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 9.0

10.0

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 8.9

9.9

#16

DialedIn

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

49%

Marketing and Advertising

23%

Telecommunications

19%

Leisure, Travel & Tourism

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 9.0

9.6

Ease of Setup

Average: 9.5

9.3

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 8.9

9.5

#17

Voiso

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

53%

Information Services

28%

Biotechnology

14%

Graphic Design

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.9

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.0

0.0

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 8.9

0.0

#18

Ring.io

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

35%

Computer Software

29%

Information Technology and Services

24%

Internet

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.9

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.0

9.7

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 8.9

9.8

#19

Squaretalk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

50%

Marketing and Advertising

25%

Biotechnology

13%

Information Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.7

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.0

9.5

Ease of Setup

Average: 9.5

9.8

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 8.9

9.2

#20

NUACOM

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

30%

Hospital & Health Care

30%

Computer Software

20%

Health, Wellness and Fitness

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.6

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.0

9.7

Ease of Setup

Average: 9.5

9.5

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 8.9

9.6