# Best Contact Center Software *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI). Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software. To qualify for inclusion in the Contact Center category, a product must: - Offer a cloud-based contact center solution - Distribute incoming calls and manage phone number assignment for outbound centers - Provide the infrastructure for call management, placement, and monitoring - Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage - Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations - Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance - Integrate with CRM software or a company’s system of record ## How Many Contact Center Software Products Does G2 Track? **Total Products under this Category:** 319 ### Category Stats (May 2026) - **Average Rating**: 4.45/5 (↓0.01 vs Apr 2026) - **New Reviews This Quarter**: 618 - **Buyer Segments**: Small-Business 46% │ Mid-Market 43% │ Enterprise 11% - **Top Trending Product**: Maqsam (+0.066) *Last updated: May 31, 2026* ## How Does G2 Rank Contact Center Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 46,400+ Authentic Reviews - 319+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top Contact Center Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,942 reviews) | Salesforce-native omnichannel case routing and AI deflection | "[Agentforce Service Simplifies Customer Support and Team Workflows](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12813849)" | | 2 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,554 reviews) | CRM-integrated cloud contact center call workflows | "[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)" | | 3 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,796 reviews) | International outbound calling with CRM-native logging | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 4 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,531 reviews) | Multi-device call routing with unified UCaaS | "[Well priced, very stable, and reliable with excellent support](https://www.g2.com/survey_responses/nextiva-review-7200921)" | | 5 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (592 reviews) | Omnichannel contact routing with Salesforce-native intelligence | "[Automates Interactions and Enhances Customer Experience](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161)" | | 6 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,458 reviews) | Omnichannel contact routing with API-first orchestration | "[Genesys Cloud: A Unified Orchestration Brain](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12808058)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,424 reviews) | AI-powered omnichannel contact center with CRM-native routing | "[Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team](https://www.g2.com/survey_responses/talkdesk-review-12573808)" | | 8 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (461 reviews) | CRM-integrated inbound and outbound call workflows | "[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)" | | 9 | [Gladly](https://www.g2.com/products/gladly/reviews) | 4.7/5.0 (1,084 reviews) | Omnichannel customer conversations with unified lifetime context | "[Keeps every customer conversation tracked without the chaos](https://www.g2.com/survey_responses/gladly-review-12737794)" | | 10 | [Cisco Unified Contact Center Express](https://www.g2.com/products/cisco-unified-contact-center-express/reviews) | 4.5/5.0 (12 reviews) | Cisco-native inbound routing with skill-based IVR | "[Cisco Tac](https://www.g2.com/survey_responses/cisco-unified-contact-center-express-review-11404002)" | ## Which Contact Center Software Is Best for Your Use Case? - **Leader:** [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - **Highest Performer:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Easiest to Use:** [TeleCMI](https://www.g2.com/products/telecmi/reviews) - **Top Trending:** [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) - **Best Free Software:** [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) ## Which Type of Contact Center Software Tools Are You Looking For? - [Contact Center Software](https://www.g2.com/categories/contact-center) *(current)* - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) --- **Sponsored** ### 8x8 Contact Center 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=29&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2164&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%2Fsmall-business&secure%5Btoken%5D=11a4fb9c02a553168ef86874c3f8b5b7a0af99f51abebfb70d910771d79b3657&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Contact Center Software Products in 2026? ### 1. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 6,942 **Product Description:** Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform ### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Agentforce Service beneficial after initial configuration and setup. - Users value the **user-friendly interface** of Agentforce Service, benefitting from streamlined case management and reporting capabilities. - Users value the **easy organization and management** of cases, enhancing workflow and collaboration across departments. - Users appreciate the **efficient setup and flexibility** of Agentforce Service, enjoying seamless management and adaptability to workflows. - Users value the **ease of use** of Agentforce Service, enhancing support efficiency and customer satisfaction significantly. **Cons:** - Users find the **complexity** of Service Cloud can be overwhelming for new users and requires extensive training. - Users find the **learning curve steep** for new teams, requiring time and planning for effective setup and automation. - Users find the **steep learning curve** of Agentforce Service challenging, especially for new team members to navigate effectively. - Users find the **pricing and add-ons expensive** , leading to concerns about affordability and escalating costs for additional features. - Users find the platform's **complex usability** challenging, especially when customizing workflows and handling high ticket volumes. #### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)? **"[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)"** **Rating:** 4.0/5.0 stars *— Naampreet K.* [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220) --- **"[Agentforce Service Simplifies Customer Support and Team Workflows](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12813849)"** **Rating:** 4.5/5.0 stars *— Muhammad O.* [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12813849) --- #### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)? - [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote - [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments - [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require) ### 2. [Aircall](https://www.g2.com/products/aircall/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,554 **Product Description:** Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. ### What Do G2 Reviewers Say About Aircall? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Aircall, enabling seamless communication and reliable operations without issues. - Users value the **easy integration** of Aircall with CRM and helpdesk tools, enhancing their communication efficiency. - Users find Aircall to be **reliable and user-friendly** , greatly enhancing their customer support experience and workflow efficiency. - Users praise Aircall for being **intuitive** , simplifying setup, call routing, and CRM integrations for everyone. - Users appreciate the **automatic call recording** feature of Aircall, enhancing record-keeping and tracking for better efficiency. **Cons:** - Users experience **connection issues** with Aircall, including varying call quality and frequent disconnections impacting usability. - Users face **call issues** with Aircall, including uneven distribution, connection problems, and delays in receiving incoming calls. - Users face **dialer issues** with call rotation, delayed notifications, and problematic call handling that hinder productivity. - Users find **missing features** in Aircall, particularly in text handling, voicemail extensions, and MMS support. - Users find the **slow loading** of Aircall frustrating, especially when syncing call logs and app responsiveness lag. #### Key Features - VOiP Number - Software Pairing - Record Calls - Personalization - Daily Summary #### What Are Recent G2 Reviews of Aircall? **"[Easy Integrations with APIs and Webhooks for Powerful Call Data Analytics](https://www.g2.com/survey_responses/aircall-review-12782101)"** **Rating:** 4.0/5.0 stars *— SAURABH B.* [Read full review](https://www.g2.com/survey_responses/aircall-review-12782101) --- **"[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/aircall-review-12657223) --- #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote ### 3. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,796 **Product Description:** CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call quality in over 160 countries, seamless integration with existing systems, and AI-powered analytics to have MORE and BETTER calls. Best-in-class dialers, CTIs, productivity features, and seamless integrations boost call volume by up to 120%. Superior call quality, extensive country coverage, AI-powered coaching, call recordings, transcripts, and more ensure every conversation is effective and professional. Whether you need a powerful phone system to scale outbound sales, a reliable phone option to support your existing help and service channels, or a modern replacement for traditional phone lines and manual dialing, CloudTalk is designed to meet your needs and drive your global growth. Learn more on a 1:1 personalized demo: https://www.cloudtalk.io/demo/ ### What Do G2 Reviewers Say About CloudTalk? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of CloudTalk, finding it efficient for seamless communication and integration. - Users find CloudTalk to have **reliable connectivity** , enhancing their calling experience with stability and quality. - Users appreciate the **intuitive interface** of CloudTalk, making it easy to navigate and ensuring reliable call connections. - Users appreciate the **ease of acquiring local numbers** and enhanced calling quality with CloudTalk's features. - Users appreciate the **smart call routing and advanced analytics** in CloudTalk, enhancing team efficiency and performance. **Cons:** - Users experience **call issues** like missing dial tones and app bugs, which complicate their calling process. - Users experience **connection issues** with CloudTalk, leading to occasional disruptions and operational challenges during calls. - Users find the **missing features** in CloudTalk, like email coordination and specific reporting, frustrating and limiting. - Users experience **sync issues with Pipedrive** , leading to frustration with call management and contact accessibility. - Users often struggle with **poor connectivity** , experiencing issues that hinder their overall experience with CloudTalk. #### What Are Recent G2 Reviews of CloudTalk? **"[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)"** **Rating:** 4.5/5.0 stars *— Hunter K.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744) --- **"[Solid international coverage for voice and SMS at a competitive price](https://www.g2.com/survey_responses/cloudtalk-review-12845225)"** **Rating:** 4.0/5.0 stars *— Tiit M.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12845225) --- #### What Are G2 Users Discussing About CloudTalk? - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments ### 4. [Nextiva](https://www.g2.com/products/nextiva/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,531 **Product Description:** Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ### What Do G2 Reviewers Say About Nextiva? *AI-generated summary from verified user reviews* **Pros:** - Users rave about Nextiva's **amazing customer support** , highlighting its knowledgeable, friendly, and efficient service throughout their experience. - Users appreciate the **ease of use** of Nextiva, praising its intuitive setup and seamless navigation. - Users appreciate the **ease of setup and intuitive design** of Nextiva, finding it simple to use daily. - Users commend the **easy setup** of Nextiva, finding the integration process seamless and hassle-free. - Users commend the **reliability** of Nextiva, highlighting excellent customer support and seamless system integration. **Cons:** - Users find the **onboarding complexity** overwhelming, needing extensive support due to lack of self-service options. - Users find **difficult configuration** in Nextiva frustrating, with a clunky setup process and a confusing learning curve. - Users encounter significant **number issues** , leading to delays, glitches, and a frustrating support experience with Nextiva. - Users find **Nextiva's setup process complex** , with a steep learning curve and a cumbersome interface for small businesses. - Users find the **difficult setup** of Nextiva to be clunky and prone to technology challenges. #### What Are Recent G2 Reviews of Nextiva? **"[Well priced, very stable, and reliable with excellent support](https://www.g2.com/survey_responses/nextiva-review-7200921)"** **Rating:** 5.0/5.0 stars *— Mark M.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-7200921) --- **"[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)"** **Rating:** 4.5/5.0 stars *— Nick Z.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-12747800) --- #### What Are G2 Users Discussing About Nextiva? - [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments - [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments - [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments ### 5. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) **Average Rating:** 4.1/5.0 **Total Reviews:** 592 **Product Description:** Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. ### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Five9, highlighting its simplicity and seamless integration capabilities. - Users appreciate the **top-notch customer support** of Five9, praising responsiveness and helpfulness in addressing queries. - Users appreciate the **exceptional support and responsiveness** of Five9, enhancing their overall experience with the platform. - Users value the **responsive support and user-friendly interface** of Five9, enhancing their overall experience and functionality. - Users value the **efficiency** of Five9, praising its quick setup and user-friendly reporting features for daily operations. **Cons:** - Users experience **call issues** due to weak email reporting, slow SMS responses, and lack of additional features. - Users find the **complexity of the UI** and reporting functions challenging, requiring significant training to navigate effectively. - Users find **missing features** in Five9, especially regarding customization and additional functionalities, limiting their experience. - Users often face **technical issues** like glitches and dropped calls, disrupting workflow and affecting productivity. - Users often experience **poor customer support** , leading to miscommunication and delays in resolving issues with the platform. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **"[Automates Interactions and Enhances Customer Experience](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161)"** **Rating:** 5.0/5.0 stars *— José Martín R.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161) --- **"[Powerful Reporting, Challenging Upgrades](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-10761145)"** **Rating:** 4.0/5.0 stars *— Freddy B.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-10761145) --- #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) ### 6. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,458 **Product Description:** The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle. ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users find Genesys Cloud CX to be **user-friendly** , enabling easy management and configuration without IT reliance. - Users value the **continuous innovation** of Genesys Cloud CX, benefiting from a responsive platform that evolves with their needs. - Users value the **reliability** of Genesys Cloud CX, enhancing business continuity and customer engagement effectively. - Users value the **efficiency** of Genesys Cloud CX, appreciating its agility and support for diverse communication channels. - Users find the **customization options** in Genesys Cloud CX invaluable for meeting unique routing needs effectively. **Cons:** - Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and reporting capabilities. - Users note the **missing features** in Genesys Cloud CX, such as limited customization and complex reporting setups. - Users find the **complexity of reporting and dashboard customizations** to be overwhelming and not intuitive for new users. - Users find the **inadequate reporting** features complex and lacking granularity, making data analysis challenging. - Users find the **learning curve steep** , struggling with complex customizations and overwhelming UI for new users. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Genesys Cloud: A Unified Orchestration Brain](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12808058)"** **Rating:** 5.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12808058) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 1 comment, 1 upvote - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment ### 7. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,424 **Product Description:** Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Talkdesk, enhancing call review and overall efficiency in tracking performance. - Users appreciate the **efficiency** of Talkdesk, seamlessly assisting customers through its user-friendly, integrated platform. - Users appreciate the **comprehensive features** of Talkdesk, making setup and workflows efficient and enjoyable. - Users value Talkdesk for its **easy CRM integration** , enhancing support and reducing agent effort significantly. - Users value the **easy CRM integration** of Talkdesk, enhancing efficiency and minimizing errors for customer teams. **Cons:** - Users report **call issues** with Talkdesk, including poor audio quality, dropped calls, and unclear error messages. - Users experience frequent **technical issues** with Talkdesk, including call quality problems and system glitches requiring restarts. - Users find the **missing features** in Talkdesk, like spellcheck and flexible scheduling, limit their productivity and convenience. - Users face **notification issues** with Talkdesk, as unexpected offline status changes disrupt their workflow and communication. - Users are frustrated by **connection issues** with Talkdesk, affecting call times and creating unnecessary stress for agents. #### What Are Recent G2 Reviews of Talkdesk? **"[Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team](https://www.g2.com/survey_responses/talkdesk-review-12573808)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12573808) --- **"[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12800159) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 8. [Ringover](https://www.g2.com/products/ringover/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 461 **Product Description:** Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency. ### What Do G2 Reviewers Say About Ringover? *AI-generated summary from verified user reviews* **Pros:** - Users find Ringover to be **intuitive and easy to adopt** , enhancing communication efficiency for remote and in-office teams. - Users commend the **fast and reliable customer support** of Ringover, enhancing their overall experience and satisfaction. - Users commend the **reliability** of Ringover, highlighting responsive support and consistent call quality for seamless communication. - Users find Ringover's **helpful support and easy-to-use application** enhances their communication experience significantly. - Users appreciate the **intuitive interface** of Ringover, making communication effortless and efficient across devices. **Cons:** - Users find Ringover to be **expensive** , especially compared to alternatives like Zoom, impacting their overall satisfaction. - Users find the **high cost** of Ringover unjustifiable, especially compared to competitors like Zoom with better pricing. - Users report **glitches** that disrupt functionality and create challenges, especially following updates on the mobile app. - Users find the **lack of essential integrations** disappointing, especially with CRM tools like Zoho Books not available. - Users report encountering **software bugs** during onboarding and updates, impacting overall user experience and satisfaction. #### What Are Recent G2 Reviews of Ringover? **"[HubSpot Integration An intuitive phone solution](https://www.g2.com/survey_responses/ringover-review-12674627)"** **Rating:** 4.5/5.0 stars *— Verified User in E-Learning* [Read full review](https://www.g2.com/survey_responses/ringover-review-12674627) --- **"[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)"** **Rating:** 5.0/5.0 stars *— Wouter K.* [Read full review](https://www.g2.com/survey_responses/ringover-review-12851244) --- #### What Are G2 Users Discussing About Ringover? - [What does Ringover do?](https://www.g2.com/discussions/what-does-ringover-do) - 1 comment - [How do I cancel my Ringover account?](https://www.g2.com/discussions/how-do-i-cancel-my-ringover-account) - 1 comment - [How does Ringover work?](https://www.g2.com/discussions/how-does-ringover-work) - 1 comment ### 9. [Gladly](https://www.g2.com/products/gladly/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,084 **Product Description:** The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/. ### What Do G2 Reviewers Say About Gladly? *AI-generated summary from verified user reviews* **Pros:** - Users praise Gladly for its **ease of use** , making customer management and support interactions simple and efficient. - Users praise Gladly for its **helpfulness** in managing customer interactions, simplifying inquiries and ensuring updated information. - Users value the **streamlined workflow** of Gladly, enhancing customer interactions with easy tool navigation and continuous improvement. - Users commend Gladly for its **efficiency in streamlining workflows** and enhancing overall customer service operations. - Users value the **exceptional onboarding process** with Gladly, appreciating its collaborative tools and workflow efficiency. **Cons:** - Users note **missing features** in Gladly, especially with third-party integrations and limited reporting capabilities. - Users find the **learning curve challenging** due to limited training resources and app organization issues. - Users note the **limited features** of Gladly, highlighting the need for improved reporting and third-party integrations. - Users often experience **call issues** with Gladly, affecting their communication quality and overall usability. - Users desire **greater customization** options in Gladly, particularly for interface and notification settings, to enhance usability. #### Key Features - Customization - Automated Response - Email to Case - Personalization - Automation #### What Are Recent G2 Reviews of Gladly? **"[Keeps every customer conversation tracked without the chaos](https://www.g2.com/survey_responses/gladly-review-12737794)"** **Rating:** 4.5/5.0 stars *— Deepak P.* [Read full review](https://www.g2.com/survey_responses/gladly-review-12737794) --- **"[managing home care visits using gladly](https://www.g2.com/survey_responses/gladly-review-12765926)"** **Rating:** 4.5/5.0 stars *— Ranjit K.* [Read full review](https://www.g2.com/survey_responses/gladly-review-12765926) --- #### What Are G2 Users Discussing About Gladly? - [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments - [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for) ### 10. [Cisco Unified Contact Center Express](https://www.g2.com/products/cisco-unified-contact-center-express/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 12 **Product Description:** Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. Unified Contact Center Express features: - Agent and supervisor experience: This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application. - Get insight on customer experience: Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement. - Seamless omnichannel interactions: Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels. - Simplified licensing: Provides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise with a complete, and easy-to-use portal. #### What Are Recent G2 Reviews of Cisco Unified Contact Center Express? **"[Cisco Tac](https://www.g2.com/survey_responses/cisco-unified-contact-center-express-review-11404002)"** **Rating:** 5.0/5.0 stars *— Rajesh K.* [Read full review](https://www.g2.com/survey_responses/cisco-unified-contact-center-express-review-11404002) --- **"[Network Engineer-User of This Product](https://www.g2.com/survey_responses/cisco-unified-contact-center-express-review-5324963)"** **Rating:** 5.0/5.0 stars *— Annie S.* [Read full review](https://www.g2.com/survey_responses/cisco-unified-contact-center-express-review-5324963) --- #### What Are G2 Users Discussing About Cisco Unified Contact Center Express? - [What is Cisco Unified Contact Center Express used for?](https://www.g2.com/discussions/what-is-cisco-unified-contact-center-express-used-for) ### 11. [UJET](https://www.g2.com/products/ujet/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,100 **Product Description:** UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. ### What Do G2 Reviewers Say About UJET? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of UJET, highlighting its navigability and helpful features for efficient communication. - Users appreciate the **high call quality and easy navigation** of UJET, enhancing their overall customer support experience. - Users appreciate the **efficiency** of UJET, finding it user-friendly and seamless for integrated team operations. - Users appreciate the **user-friendly interface** of UJET, making navigation effortless and enhancing their overall experience. - Users appreciate the **user-friendly interface** of UJET, making navigation effortless and work more efficient. **Cons:** - Users find the **slow loading** of UJET frustrating during peak hours, impacting response times and efficiency. - Users often face **slow speeds** with UJET during peak hours, leading to frustrating delays in response times. - Users report occasional **slow performance** with UJET, particularly during peak hours, impacting response times. - Users experience **technical issues** with UJET, including crashes and difficulties troubleshooting, disrupting their workflow and productivity. - Users experience **software glitches** with UJET, including freezes, slow load times, and unexpected shutdowns that hinder productivity. #### What Are Recent G2 Reviews of UJET? **"[Powerful CCaaS Integrations and Omnichannel Support with AI Features](https://www.g2.com/survey_responses/ujet-review-12548405)"** **Rating:** 4.0/5.0 stars *— Rupesh k.* [Read full review](https://www.g2.com/survey_responses/ujet-review-12548405) --- **"[UJET Streamlines Customer Interactions and Boosts Productivity](https://www.g2.com/survey_responses/ujet-review-12696463)"** **Rating:** 4.5/5.0 stars *— Hariharan K.* [Read full review](https://www.g2.com/survey_responses/ujet-review-12696463) --- #### What Are G2 Users Discussing About UJET? - [What is UJET used for?](https://www.g2.com/discussions/what-is-ujet-used-for) - 2 comments ### 12. [Google Contact Center AI](https://www.g2.com/products/google-google-contact-center-ai/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 27 **Product Description:** Contact Center AI Delight your customers with human-like AI-powered contact center experiences, lower costs, and free up your human agents' time. Contact Center AI enables you to do just that. #### Key Features - Voice - Session Queuing - Reporting & Dashboards - Knowledge Base - Ticket Resolution #### What Are Recent G2 Reviews of Google Contact Center AI? **"[Deepening Customer Real-Time Experience](https://www.g2.com/survey_responses/google-contact-center-ai-review-9132046)"** **Rating:** 5.0/5.0 stars *— Kaushal S.* [Read full review](https://www.g2.com/survey_responses/google-contact-center-ai-review-9132046) --- **"[Google Contact Center AI : The new generation of chatbot](https://www.g2.com/survey_responses/google-contact-center-ai-review-9604229)"** **Rating:** 4.5/5.0 stars *— Pritam K.* [Read full review](https://www.g2.com/survey_responses/google-contact-center-ai-review-9604229) --- ### 13. [TeleCMI](https://www.g2.com/products/telecmi/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 290 **Product Description:** TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication. ### What Do G2 Reviewers Say About TeleCMI? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **intuitive and user-friendly dashboard** of TeleCMI, simplifying call management and performance monitoring. - Users value the **responsive customer support** of TeleCMI, praising their quick and friendly assistance. - Users commend the **clear voice quality** of TeleCMI that enhances their customer relations and marketing efforts. - Users value the **reliable call recording feature** of TeleCMI, ensuring smooth operations and effective quality management. - Users appreciate the **easy setup** of TeleCMI, finding it simple to customize and manage their communication needs. **Cons:** - Users note a significant **limitation with mobile app history access** , hindering their overall experience with TeleCMI. - Users note **missing features** like a mobile app and limited customization options hinder their overall experience. - Users feel limited by the **customization options** in TeleCMI, seeking a more streamlined and user-friendly experience. - Users suggest a **simplified dashboard** for TeleCMI, expressing a need for fewer tabs and a more cohesive UI. - Users feel that the **UX improvement** is necessary as the current design can be confusing for new users. #### Key Features - Phone Calls - Hold Music - Software Pairing - Record Calls - Information Locater #### What Are Recent G2 Reviews of TeleCMI? **"[Seamless Communication Simplified – TeleCMI Delivers](https://www.g2.com/survey_responses/telecmi-review-11437057)"** **Rating:** 4.5/5.0 stars *— Prajwal B.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-11437057) --- **"[Empowers Call Management with Efficient Mobile App](https://www.g2.com/survey_responses/telecmi-review-11711872)"** **Rating:** 5.0/5.0 stars *— Parul K.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-11711872) --- #### What Are G2 Users Discussing About TeleCMI? - [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for) ### 14. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,354 **Product Description:** JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of JustCall, highlighting its user-friendly setup and seamless integration for efficient operations. - Users praise JustCall for its **comprehensive capabilities** that enhance customer communications and streamline sales processes. - Users appreciate JustCall's **comprehensive capabilities** that enhance customer communication and streamline sales processes effectively. - Users highlight the **excellent customer support** of JustCall, noting quick resolutions and responsive follow-up service. - Users value the **seamless call experience** of JustCall, enhancing productivity and organization with excellent call quality. **Cons:** - Users experience **call visibility issues** with JustCall, facing difficulties in managing incoming calls effectively. - Users report frustrating **call visibility issues** with JustCall, struggling to see incoming calls despite hearing them. - Users often face **connection issues** with JustCall, missing incoming calls despite hearing them and struggling with stability. - Users express frustration over **missing features** like integration, connectivity issues, and lack of customization in JustCall. - Users experience **poor call quality** with JustCall, facing issues like call drops and missed connections frequently. #### Key Features - Call Routing - Desk-to-Desk Calls - Archives - Generate Location - Record Prospect Data #### What Are Recent G2 Reviews of JustCall? **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- **"[Effortless Connectivity and Seamless Setup](https://www.g2.com/survey_responses/justcall-review-9402516)"** **Rating:** 5.0/5.0 stars *— Brittney L.* [Read full review](https://www.g2.com/survey_responses/justcall-review-9402516) --- ### 15. [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 669 **Product Description:** Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support modernizes your inbound contact center with Ai agents, assistants, real-time guidance, and coaching. Dialpad Sell is the outbound solution that guides your sales reps with real-time Ai coaching, automation, and insights. Together Dialpad Support and Dialpad Sell are the leading contact center solution. You can: - Call, message, and meet in a single app - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items - Provide real-time guidance and instant knowledge to agents - Empower supervisors to coach and monitor teams with live sentiment and automated quality management - Deflect simple customer inquiries 24/7 with our Ai Agent ### What Do G2 Reviewers Say About Dialpad Support? *AI-generated summary from verified user reviews* **Pros:** - Users find the **helpful online support** from Dialpad invaluable for quick answers and problem resolution. - Users appreciate the **ease of use** of Dialpad Support, simplifying organization and boosting response times for customer interactions. - Users value the **quick and efficient customer support** of Dialpad, appreciating prompt issue resolution and helpful follow-ups. - Users appreciate the **wide range of features** Dialpad Support offers, enhancing productivity and communication efficiency. - Users value the **comprehensive call recording** feature of Dialpad, enhancing team training and overall efficiency. **Cons:** - Users find the **poor customer support** of Dialpad Support to be time-consuming and frustrating when resolving issues. - Users report **frequent call malfunctions** and find the support process time-consuming and frustrating. - Users report occasional **dialer issues** , such as delays and inaccurate call status notifications impacting their experience. - Users find the **long wait times** for Dialpad Support frustrating, wishing for quicker responses, especially during major issues. - Users find the **delayed support** from Dialpad often time-consuming and frustrating during urgent tech inquiries. #### Key Features - Call Back - Record Calls - Voice - Speech Analytics - Reporting & Dashboards #### What Are Recent G2 Reviews of Dialpad Support? **"[Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack](https://www.g2.com/survey_responses/dialpad-support-review-12836209)"** **Rating:** 5.0/5.0 stars *— Christopher R.* [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209) --- **"[Dialpad Updated Review](https://www.g2.com/survey_responses/dialpad-support-review-10344582)"** **Rating:** 5.0/5.0 stars *— Mohammed P.* [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582) --- #### What Are G2 Users Discussing About Dialpad Support? - [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for) - [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment ### 16. [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 76 **Product Description:** Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers. ### What Do G2 Reviewers Say About Amazon Connect? *AI-generated summary from verified user reviews* **Pros:** - Users find Amazon Connect's **ease of use** exceptional, praising its straightforward setup and seamless integration with other tools. - Users praise the **efficiency** of Amazon Connect, noting its easy setup and robust reporting features for improved performance. - Users appreciate the **flexibility and customization** of Amazon Connect, enabling tailored solutions for diverse business needs. - Users find the **easy setup** of Amazon Connect to be a significant advantage for their businesses. - Users value the **ease of use and extensive integration** of Amazon Connect, enhancing scalability and customization. **Cons:** - Users find the **complex features** of Amazon Connect challenging to set up, especially without prior AWS experience. - Users find that the **complexity** of setup and management can hinder the experience, especially for those unfamiliar with AWS. - Users find the **difficult setup** of Amazon Connect a challenge, especially for those lacking AWS experience. - Users find **implementation documentation lacking** for Amazon Connect, making it challenging to set up and integrate effectively. - Users face **initial difficulties** in setup and management, particularly if lacking AWS expertise or experience. #### What Are Recent G2 Reviews of Amazon Connect? **"[Scalable Pay-as-You-Go Call Center with Seamless Integrations](https://www.g2.com/survey_responses/amazon-connect-review-12496701)"** **Rating:** 5.0/5.0 stars *— Jenom N.* [Read full review](https://www.g2.com/survey_responses/amazon-connect-review-12496701) --- **"[Easy Setup That Upgraded Our Customer Service System](https://www.g2.com/survey_responses/amazon-connect-review-12845453)"** **Rating:** 4.5/5.0 stars *— Verified User in Apparel & Fashion* [Read full review](https://www.g2.com/survey_responses/amazon-connect-review-12845453) --- #### What Are G2 Users Discussing About Amazon Connect? - [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) - 1 comment - [Is Amazon connected to SaaS?](https://www.g2.com/discussions/is-amazon-connected-to-saas) - [How do I connect to Amazon Connect?](https://www.g2.com/discussions/how-do-i-connect-to-amazon-connect) ### 17. [Glia](https://www.g2.com/products/glia/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 86 **Product Description:** Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com. ### What Do G2 Reviewers Say About Glia? *AI-generated summary from verified user reviews* **Pros:** - Users commend Glia's **exceptional customer support** , always available and extremely helpful during implementation and beyond. - Users value the **ease of use and helpful customer support** that Glia provides, enhancing their overall experience. - Users commend the **ease of use** of Glia, appreciating its intuitive interface and helpful customer support. - Users commend Glia for its **efficiency** , streamlining member interactions and enhancing overall service delivery. - Users value Glia for its **innovative features** and excellent support, enhancing both member and employee experiences. **Cons:** - Users desire **missing features** in Glia, including better reporting and visual aids for call routing and agent refinement. - Users find **integration issues** challenging, as Glia lacks robust support for additional third-party systems. - Users desire **more features** in Glia to enhance transparency and streamline overall functionality during interactions. - Users report **poor customer support** , describing generic responses and challenges in resolving technical issues effectively. - Users feel that **reporting features need significant improvements** , including better scheduling and data integrity. #### What Are Recent G2 Reviews of Glia? **"[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)"** **Rating:** 5.0/5.0 stars *— Silvio E.* [Read full review](https://www.g2.com/survey_responses/glia-review-11801729) --- **"[Seamless Setup, Enhances Workflow Significantly](https://www.g2.com/survey_responses/glia-review-11814799)"** **Rating:** 5.0/5.0 stars *— Kimberly B.* [Read full review](https://www.g2.com/survey_responses/glia-review-11814799) --- #### What Are G2 Users Discussing About Glia? - [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment ### 18. [Dialaxy](https://www.g2.com/products/dialaxy/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 194 **Product Description:** Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence. ### What Do G2 Reviewers Say About Dialaxy? *AI-generated summary from verified user reviews* **Pros:** - Users find Dialaxy to be **straightforward and easy to use** , making number management a breeze. - Users commend Dialaxy's **exceptional customer support** , praising quick resolutions and helpful assistance throughout their experience. - Users appreciate the **reliability** of Dialaxy, praising its seamless communication and excellent support for effective client management. - Users value the **helpful support and clear communication** offered by Dialaxy, enhancing their overall call experience. - Users rave about Dialaxy's **excellent call quality** , ensuring clear communication and quick connections for effective client interactions. **Cons:** - Users express dissatisfaction with the **limited availability of international numbers** , preferring more options beyond just the US and Canada. - Users note the **missing features** in Dialaxy, including limited notifications and inadequate templates, impacting initial experience. - Users note the **limited features** in Dialaxy, lacking essential options like advanced integrations and natural text-to-speech. - Users find the **geographical restrictions** of Dialaxy frustrating, as only US and Canadian numbers are available. - Users find the **process for obtaining international numbers** complicated and time-consuming, causing frustration and delays. #### Key Features - Phone Calls - Individual Download - Record Calls - Automated Voicemails - Concurrent Calling #### What Are Recent G2 Reviews of Dialaxy? **"[Helpful Tool for Daily Lead Generation](https://www.g2.com/survey_responses/dialaxy-review-12888377)"** **Rating:** 4.0/5.0 stars *— Ronav P.* [Read full review](https://www.g2.com/survey_responses/dialaxy-review-12888377) --- **"[Great value, solid features, and zero unnecessary fluff.](https://www.g2.com/survey_responses/dialaxy-review-12857366)"** **Rating:** 4.0/5.0 stars *— Ananya C.* [Read full review](https://www.g2.com/survey_responses/dialaxy-review-12857366) --- ### 19. [Voiso](https://www.g2.com/products/voiso/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 92 **Product Description:** Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs. ### What Do G2 Reviewers Say About Voiso? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **consistent reliability** of Voiso, as it consistently delivers quality performance for efficient call operations. - Users find Voiso to be **exceptionally easy to use** , greatly enhancing their daily operations without any hassle. - Users love the **omnichannel workspace** of Voiso for seamless communication across multiple platforms, enhancing team efficiency. - Users appreciate the **AI predictive dialer and speech analytics** , significantly enhancing efficiency and supporting their workflow. - Users benefit from the **AI predictive dialer** and analytics, enhancing efficiency and call quality for better customer insights. **Cons:** - Users find the **complex processes** challenging, requiring support and training for effective use and setup. - Users find the **inadequate reporting** of Voiso limits their ability to access and customize crucial data effectively. - Users find the **complexity of initial setup** challenging, especially for non-technical users managing call flows. - Users face a **lack of intuitiveness** in Voiso, particularly during complex setup and mobile usage challenges. - Users find the **steep learning curve** challenging, especially for non-technical users during initial setup and advanced features. #### What Are Recent G2 Reviews of Voiso? **"[Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly](https://www.g2.com/survey_responses/voiso-review-12414775)"** **Rating:** 5.0/5.0 stars *— Ankita Y.* [Read full review](https://www.g2.com/survey_responses/voiso-review-12414775) --- **"[Holistic Call Center Analytics with Powerful Dashboards and Speech Insights](https://www.g2.com/survey_responses/voiso-review-12345339)"** **Rating:** 5.0/5.0 stars *— Mudassir K.* [Read full review](https://www.g2.com/survey_responses/voiso-review-12345339) --- ### 20. [Convoso](https://www.g2.com/products/convoso/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 247 **Product Description:** Convoso Ignite™ is the intelligence behind best-in-class outbound performance. Convoso delivers a fully integrated AI-powered dialer platform that helps sales teams connect faster, lower CPA, and drive more profitable conversations. With Ignite—the intelligence layer that powers smarter dialing—Convoso turns phone number performance into a competitive advantage. From predictive dialing and campaign management to dynamic DID scoring, voicemail detection, and compliance automation, Convoso is built to scale outbound operations with intelligence at the core. Thousands of customers across industries—insurance, financial services, solar, home services, BPOs, lead gen, and legal—trust Convoso to maximize contact rates, reduce waste, and accelerate revenue growth. What Sets Convoso Apart Ignite Intelligent Number Management: Automated procurement, dynamic health scoring, and AI-driven Dialing Optimization that prioritizes your highest-performing numbers—helping you make the most out of every lead. Predictive Dialer & Campaign Management: Four dialer modes and adaptive pacing ensure lightning-fast speed-to-lead and greater agent productivity. Compliance Automation: Mini-TCPA, RND scrubbing, STIR/SHAKEN, and StateTracker™ built-in to simplify compliance and reduce risk. Gold-Standard Voicemail Detection: 97% accuracy eliminates wasted dials on voicemails and increases productive connects. Actionable Reporting: Transparent, easy-to-use dashboards that surface the metrics that truly impact ROI. Dedicated Customer Success: White-glove onboarding and ongoing support designed to help your team scale smarter. ### What Do G2 Reviewers Say About Convoso? *AI-generated summary from verified user reviews* **Pros:** - Users find Convoso incredibly **easy to use** , enabling seamless call reviews and effortless daily operation. - Users highlight the **efficiency** of Convoso, noting its smooth experience and effective automation tools for outreach. - Users value the **excellent customer support** from Convoso, always ready to assist with any inquiries or issues. - Users value the **helpful support team** and appreciate the easy navigation and call tracking features of Convoso. - Users appreciate the **intuitive and customizable user interface** of Convoso, enhancing agent efficiency and experience. **Cons:** - Users experience **call issues** , including sudden logouts and difficulties with three-way calls and client transfers. - Users find the **learning curve steep** , making the initial setup complex and challenging for beginners. - Users find Convoso to be **expensive** , making it difficult for small businesses and solo entrepreneurs to afford. - Users find the **initial setup complex** , particularly for beginners, causing delays in full functionality. - Users experience **dialer issues** with slight pauses in double dialing, affecting three-way call management and connection stability. #### What Are Recent G2 Reviews of Convoso? **"[Easy to Use and Efficient for Cold Calls](https://www.g2.com/survey_responses/convoso-review-12349465)"** **Rating:** 4.5/5.0 stars *— Marco F.* [Read full review](https://www.g2.com/survey_responses/convoso-review-12349465) --- **"[Fast, Efficient Dialer That Keeps Agents Focused on Real Prospects](https://www.g2.com/survey_responses/convoso-review-12366223)"** **Rating:** 4.0/5.0 stars *— Sam D.* [Read full review](https://www.g2.com/survey_responses/convoso-review-12366223) --- #### What Are G2 Users Discussing About Convoso? - [How do you use Convoso?](https://www.g2.com/discussions/how-do-you-use-convoso) - [How many employees does Convoso?](https://www.g2.com/discussions/how-many-employees-does-convoso) - 1 comment - [How much is Convoso?](https://www.g2.com/discussions/how-much-is-convoso) - 1 comment ### 21. [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) **Average Rating:** 4.1/5.0 **Total Reviews:** 196 **Product Description:** RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver. ### What Do G2 Reviewers Say About RingCentral Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in RingCentral Contact Center, facilitating seamless communication and reliable access. - Users appreciate the **robust tool for handling VoIP calls** , enabling seamless connectivity for remote teams with excellent service. - Users value the **intuitive design** of RingCentral Contact Center, enhancing ease of use for seamless communication. - Users value the **helpful and accessible customer support** at RingCentral Contact Center, enhancing their overall experience. - Users commend the **efficiency** of RingCentral Contact Center, achieving quick resolutions and seamless communication across various channels. **Cons:** - Users face **call issues** such as poor number quality, non-intuitive troubleshooting, and inconsistent support responses. - Users report challenges with **call functionality** , including disconnections and difficulties managing calls effectively. - Users experience **call quality issues** with RingCentral, including disconnections and connectivity problems while using Salesforce. - Users face significant **connection issues** with RingCentral, finding it difficult to answer calls without internet access. - Users experience **connectivity issues** with RingCentral Contact Center, often facing disconnections and call answer difficulties. #### What Are Recent G2 Reviews of RingCentral Contact Center? **"[Great Overall Application for Connecting people in every way.](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12642329)"** **Rating:** 5.0/5.0 stars *— Ashwin P.* [Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12642329) --- **"[RingCentral Contact Center Makes Support Fast, Unified, and Smooth](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12516513)"** **Rating:** 5.0/5.0 stars *— Ankit M.* [Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12516513) --- #### What Are G2 Users Discussing About RingCentral Contact Center? - [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) - [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) - 2 comments, 1 upvote - [What is the difference between a contact center and a call center?](https://www.g2.com/discussions/what-is-the-difference-between-a-contact-center-and-a-call-center) ### 22. [KrispCall](https://www.g2.com/products/krispcall/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 355 **Product Description:** KrispCall is an AI-powered business phone system for sales and support teams. It unifies VoIP calling, SMS, voicemail, and team collaboration in one workspace that integrates with 100+ CRMs and helpdesks including HubSpot, Pipedrive, Zendesk, and Freshsales. Get local and toll-free numbers in 100+ countries, plus reliable USA non-VoIP options for OTP and 2FA. AI summarizes calls, creates transcripts and action items, and suggests quick replies. Power Dialer accelerates outbound with voicemail drops and connect-rate tracking. Inbound runs on multi-level IVR, ring groups, business hours, and failover so no interaction is missed. Managers coach live with Monitor, Whisper, and Barge. Bulk SMS supports campaigns and follow-ups. Analytics and leaderboards reveal performance trends and missed-call recovery. Security and control include SSO, role-based access, audit logs, IP allowlists, webhooks, and APIs. Teams start in minutes with no hardware and keep every call, note, and recording synced to their CRM automatically. Built for modern GTM and support teams, KrispCall reduces tool chaos and improves data quality. It delivers global reach with a local presence using numbers in 100+ countries. The result is faster connect rates, shorter resolution times, and cleaner customer histories that help you close deals faster and resolve issues smarter. ### What Do G2 Reviewers Say About KrispCall? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in managing multiple conversations, appreciating its natural and intuitive interface. - Users appreciate the **exceptional customer support** from KrispCall, with quick and clear assistance for seamless user experience. - Users find the **combox feature helpful** for managing inquiries, enhancing their business communication and support experience. - Users praise the **reliability** of KrispCall, enjoying consistent call quality and seamless international communication. - Users praise the **amazing call quality** of KrispCall, enhancing their connectivity and communication effectiveness with clients. **Cons:** - Users find KrispCall **expensive** , especially as subscriptions begin before activation, causing unnecessary financial strain. - Users express concerns about the **high costs** , suggesting the need for more flexible pricing options. - Users desire more **personalization features** in KrispCall, feeling limited in interface and data management options. - Users express frustration with **number issues** , highlighting problems like delayed porting and unexpected charges affecting their experience. - Users report occasional **lag and unclear voice** during calls on the mobile app, indicating room for improvement. #### What Are Recent G2 Reviews of KrispCall? **"[Easy, Reliable, and Affordable Calling for Overseas Clients](https://www.g2.com/survey_responses/krispcall-review-12851549)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/krispcall-review-12851549) --- **"[Fast Setup, Powerful Features, and Great Support with KrispCall](https://www.g2.com/survey_responses/krispcall-review-12858923)"** **Rating:** 5.0/5.0 stars *— Muhammad Aamir A.* [Read full review](https://www.g2.com/survey_responses/krispcall-review-12858923) --- #### What Are G2 Users Discussing About KrispCall? - [What is KrispCall used for?](https://www.g2.com/discussions/what-is-krispcall-used-for) - 1 comment ### 23. [ZIWO](https://www.g2.com/products/ziwo/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 74 **Product Description:** With ZIWO, simply talk to your clients! ZIWO is a cloud contact center software (CCaaS) solution in the GCC that enables businesses to manage customer communication through voice calls and WhatsApp messaging in a single, unified platform. Designed for customer service, sales, and support teams, ZIWO simplifies multichannel communication and enhances team productivity. It is widely adopted across the Middle East and North Africa region (MENA), and supports both remote and in-office operations. This customer service platform is ideal for industries such as e-commerce, logistics, finance, real estate, healthcare, and much more - especially for companies operating in multiple markets that require local phone numbers, multilingual support, and seamless CRM integration. Common use cases include inbound customer support, outbound sales, and WhatsApp-based service desks. The key ZIWO features include: - Multichannel Communication: Consolidate voice calls and WhatsApp conversations in one platform, with full support for English, Arabic, and French to serve diverse audiences. - High-Quality Voice Services: Calls are routed via licensed local telecom providers and trusted international carriers to ensure clear, uninterrupted communication. - CRM Integrations: Instantly connect to over 15 major CRM platforms to streamline workflows, increase agent productivity, and improve customer relationship management. - Extensive API Library: Access 500+ APIs for advanced customization and integration into your existing business systems and infrastructure. ZIWO empowers companies to deliver consistent, high-quality customer experiences by streamlining communication and simplifying technical complexity - all through a scalable cloud-based contact center solution. It enables teams to operate more efficiently, respond faster to customer needs, and maintain full visibility across all interactions in real time. ### What Do G2 Reviewers Say About ZIWO? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of ZIWO, appreciating its simple implementation and stable connection. - Users highlight the **easy implementation** of ZIWO, making it simple to get started and integrate quickly. - Users praise the **excellent customer support** of ZIWO, enhancing their overall satisfaction and experience. - Users praise the **excellent call quality** of ZIWO, enhancing their communication experience effortlessly. - Users appreciate the **easy integrations** of ZIWO, facilitating quick setup and seamless functionality with existing systems. **Cons:** - Users report experiencing **technical issues** and lag, negatively impacting their overall experience with ZIWO. - Users experience **unreliability** with ZIWO, facing unexpected outages that hinder urgent communication efforts. - Users find the **forced online status** of ZIWO complex, impacting their control over incoming calls. - Users frequently experience **internet connection issues** with ZIWO, leading to disruptions and frustrations during use. - Users experience frequent **dialer issues** , with calls dropping multiple times a week, disrupting communication. #### What Are Recent G2 Reviews of ZIWO? **"[Review for ziwo](https://www.g2.com/survey_responses/ziwo-review-10875540)"** **Rating:** 5.0/5.0 stars *— Rania M.* [Read full review](https://www.g2.com/survey_responses/ziwo-review-10875540) --- **"[using the app to make calls](https://www.g2.com/survey_responses/ziwo-review-10975712)"** **Rating:** 4.5/5.0 stars *— Mostafa H.* [Read full review](https://www.g2.com/survey_responses/ziwo-review-10975712) --- #### What Are G2 Users Discussing About ZIWO? - [What is ZIWO used for?](https://www.g2.com/discussions/what-is-ziwo-used-for) ### 24. [Squaretalk](https://www.g2.com/products/squaretalk/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 123 **Product Description:** Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls and WhatsApp Business messaging, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that cater to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty. ### What Do G2 Reviewers Say About Squaretalk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Squaretalk, benefiting from its seamless integration and clear admin dashboard. - Users value the **automation capabilities** of Squaretalk, enhancing efficiency in call support and marketing efforts. - Users value the **efficiency** of Squaretalk, enhancing operations with real-time analytics and effective patient management tools. - Users find Squaretalk a **highly reliable solution** for automating call support and SMS marketing effectively. - Users appreciate the **user-friendly interface** of Squaretalk, making it easy for anyone to navigate and utilize effectively. **Cons:** - Users find the **difficult setup** process for Squaretalk challenging and often overwhelming, impacting overall usability. - Users note the **limited features** of Squaretalk, wishing for more advanced options and improved integrations. - Users find the **complex features** of Squaretalk overwhelming, especially for new users navigating advanced settings and workflows. - Users find the **complexity** of advanced features and settings challenging, particularly for newcomers and during peak usage. - Users often face **connection issues** during peak hours, which can disrupt their overall experience with Squaretalk. #### What Are Recent G2 Reviews of Squaretalk? **"[Real-Time Monitoring That Makes Managing Multiple Campaigns Easy](https://www.g2.com/survey_responses/squaretalk-review-12651533)"** **Rating:** 5.0/5.0 stars *— Lina A.* [Read full review](https://www.g2.com/survey_responses/squaretalk-review-12651533) --- **"[Convenient All-in-One WhatsApp and Calling Interface for Client Communication](https://www.g2.com/survey_responses/squaretalk-review-12799894)"** **Rating:** 5.0/5.0 stars *— Koketso F.* [Read full review](https://www.g2.com/survey_responses/squaretalk-review-12799894) --- #### What Are G2 Users Discussing About Squaretalk? - [What is Squaretalk used for?](https://www.g2.com/discussions/what-is-squaretalk-used-for) ### 25. [DialedIn](https://www.g2.com/products/dialedin/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 287 **Product Description:** DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times. ### What Do G2 Reviewers Say About DialedIn? *AI-generated summary from verified user reviews* **Pros:** - Users find DialedIn **extremely user-friendly** , making it easy to track calls and simplify daily tasks. - Users love how DialedIn enhances productivity through **efficient call handling** , streamlining workflows and reducing errors. - Users appreciate how DialedIn’s **efficient workflow** minimizes errors and enhances productivity throughout their day. - Users appreciate the **time-saving features** of DialedIn, enabling immediate access to customer information. - Users rave about the **easy setup** of DialedIn, making integration into daily routines seamless and efficient. **Cons:** - Users face **call issues** with DialedIn, experiencing difficulties with callbacks and lacking essential features for better management. - Users face **dialer issues** with callbacks and missing features, complicating call management and efficiency. - Users experience **slow performance** with DialedIn, leading to frustrating lags and decreased productivity during crucial tasks. - Users often find **limited customization** in DialedIn, hindering innovation and complicating the management of calls. - Users often face **slow loading** issues with DialedIn that hinder productivity and disrupt their workflow during calls. #### What Are Recent G2 Reviews of DialedIn? **"[Effortless Integration with Intuitive Organization](https://www.g2.com/survey_responses/dialedin-review-11395825)"** **Rating:** 4.0/5.0 stars *— Brian C.* [Read full review](https://www.g2.com/survey_responses/dialedin-review-11395825) --- **"[Performance visibility and motivation for revenue teams](https://www.g2.com/survey_responses/dialedin-review-12393544)"** **Rating:** 4.5/5.0 stars *— Marcin Z.* [Read full review](https://www.g2.com/survey_responses/dialedin-review-12393544) --- #### What Are G2 Users Discussing About DialedIn? - [What is ChaseData CCaaS used for?](https://www.g2.com/discussions/what-is-chasedata-ccaas-used-for) ## What Is Contact Center Software? [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center) ## What Software Categories Are Similar to Contact Center Software? - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) --- ## How Do You Choose the Right Contact Center Software? ### What You Should Know About Contact Center Software ### Contact center software buying insights at a glance [Contact center software](https://www.g2.com/categories/contact-center) facilitates and streamlines voice-based and multichannel communication between businesses and customers. These platforms replace legacy telephony systems with scalable cloud-based solutions that support call routing, queue management, workforce scheduling, analytics, and real-time agent support across phone, email, chat, SMS, and social media. Organizations use contact center software to manage inbound and outbound communications, resolve customer issues quickly, centralize service operations, and optimize agent productivity. Common use cases include handling high volumes of support calls, coordinating remote support teams, automating repetitive workflows, and improving service consistency across channels. Most solutions follow a per-user subscription model, billed monthly or annually. According to G2 data, annual license costs average around $801.85 per user, with prices ranging from $0.12 for basic tiers to $6,000 for enterprise-level deployments. Free versions are available for small teams with minimal feature needs. If you’re evaluating contact center software, consider pricing transparency, support quality, integration capabilities, and scalability. Key questions to ask include: - What’s included in each pricing tier, and are there hidden costs for support or advanced features? - What onboarding and training resources are offered? - How easily does the platform integrate with CRM, VoIP, or ticketing tools? - Does the vendor offer strong post-sale support and SLAs? - Can the platform scale across departments or hybrid teams? G2’s top-rated contact center solutions include Salesforce Service Cloud, Nextiva, Talkdesk, Gladly, and Amazon Connect. ### What is contact center software? G2 defines [contact center software](https://www.g2.com/categories/contact-center) as digital platforms that facilitate and optimize voice-based and multichannel customer communications, enabling businesses to manage inbound and outbound interactions with greater efficiency. These systems are built to replace traditional telephony infrastructure, offering cloud-based solutions that reduce hardware dependency and technical complexity. Contact center platforms support sales and support teams by automating key processes like call routing, queue management, and interaction tracking. Integration with contact center software allows representatives to initiate calls directly from customer records, update profiles in real time, and streamline workflows with contextual data access. These tools ensure that teams can respond promptly and effectively to high call volumes while delivering personalized service at scale. For organizations fielding daily customer inquiries, contact center solutions provide critical functionality to manage communication flow, eliminate dropped calls, and reduce friction across departments. They also enable companies to gather actionable insights through call analytics, improve agent productivity with task automation, and enhance the overall customer journey through consistent, centralized engagement. Customer experience is now a bottom-line issue: bad experiences cost businesses $4.7 trillion in global consumer spending every year. [(Source 1)](https://learn.g2.com/customer-service-statistics)As a result, the demand for robust, scalable contact center platforms has grown significantly across industries looking to future-proof their customer operations. G2 currently lists 236 contact center software products, with 3888 verified user reviews shared by real customers. This category continues to expand as businesses prioritize scalable, cloud-based communication systems to support hybrid teams and evolving customer expectations. [(Source 2)](https://documentation.g2.com/docs/research-scoring-methodologies)[ ](https://documentation.g2.com/docs/research-scoring-methodologies) ### What are the top reviewed contact center systems on G2? G2 scores the top-rated contact center solutions based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated contact center products G2 for this category: #### 1. [SF Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews) - Number of Reviews: 1,839 - Satisfaction: 99 - Market Presence: 99 - G2 Score: 99 #### 2. [Nextiva](https://www.g2.com/products/nextiva/reviews) - Number of Reviews: 762 - Satisfaction: 89 - Market Presence: 68 - G2 Score: 79 #### 3. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - Number of Reviews: 1,661 - Satisfaction: 80 - Market Presence: 69 - G2 Score: 75 #### 4. [Gladly](https://www.g2.com/products/gladly/reviews) - Number of Reviews: 650 - Satisfaction: 86 - Market Presence: 54 - G2 Score: 70 #### 5. [Connect](https://www.g2.com/products/amazon-connect/reviews) - Number of Reviews: 50 - Satisfaction: 64 - Market Presence: 70 - G2 Score: 67 These rankings are determined by combining verified user ratings and publicly available web search popularity data: - The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) - The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) - G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) ### Contact center software pricing and cost considerations Contact center software pricing varies based on factors such as deployment model, user capacity, feature depth, and integration requirements. Most solutions follow a subscription-based model, with pricing structured per user, per month, or billed annually. Pricing categories typically include: - Free tier: Ideal for small businesses or teams with minimal support needs. These editions typically offer core calling and routing features with limited automation or integrations. - Entry-level and mid-market tiers: Targeted at growing businesses, these plans offer essential functionality such as call queues, analytics, and basic CRM integrations. These are often priced on a per-user basis and are suitable for teams scaling their customer service operations. - Enterprise-level tiers: Designed for larger or more complex organizations, these editions provide robust customization, omnichannel capabilities, workforce optimization tools, AI-powered insights, and premium support. Pricing for these tiers can vary significantly depending on scope and implementation needs. According to G2 data covering 38 contact center products (108 editions), the average annual license cost is approximately $801.85. Pricing can range from as low as $0.12 per user per year (not including [free software options](https://www.g2.com/categories/contact-center/free)) to upwards of $6,000 per user annually, reflecting the broad variability in solution complexity and scale. Organizations evaluating contact center solutions should look beyond licensing fees to assess the Total Cost of Ownership (TCO). This includes additional costs for onboarding, training, CRM or help desk integrations, ongoing support, and potential custom development. For on-premises deployments, expenses related to hardware, IT maintenance, and infrastructure should also be considered. ### Types of contact center software on G2 Contact center software solutions vary by deployment model, communication strategy, and organizational scale. Below are the primary types available on G2: - [Cloud-Based Contact Center Software](https://www.g2.com/categories/contact-center/f/cloud) **:** These solutions are hosted online and offer scalability, flexibility, and easier updates—ideal for hybrid or remote teams. - [On-Premises Contact Center Software](https://www.g2.com/categories/contact-center/f/on-premises) **:** Installed on local servers, this option provides full control and customization but often requires greater IT resources and infrastructure management. - **Inbound Contact Center Software:** Designed for handling incoming customer inquiries, these platforms offer [session queuing](https://www.g2.com/categories/contact-center/f/session-queuing), call routing, IVR, and queue management, often supported by infrastructure found in [call center infrastructure software](https://www.g2.com/categories/call-center-infrastructure-cci). - **Outbound Contact Center Software:** Used for sales outreach, customer follow-ups, or surveys, these tools often include campaign management and automated dialing, similar to tools in [auto dialer software](https://www.g2.com/categories/auto-dialer). - **Blended Contact Center Software:** Supports both inbound and outbound communications, helping teams manage diverse call types in a unified interface.  - **Multichannel Contact Center Software:** Allows customer engagement across multiple channels—voice, chat, [email](https://www.g2.com/categories/contact-center/f/email), and [SMS](https://www.g2.com/categories/contact-center/f/mobile-sms)—though each is managed separately. Teams may supplement this with [live chat software](https://www.g2.com/categories/live-chat). - **Omnichannel Contact Center Software:** Offers deeply integrated, cross-channel communication for seamless customer experiences. Tools like [digital customer service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) and [social customer service software](https://www.g2.com/categories/social-customer-service) often complement these systems. ### Top contact center software features rated by G2 reviewers The best contact center software platforms offer features that align with your communication channels, team structure, and support goals. Below are the core capabilities buyers should look for: - Voice communication: Handle inbound and outbound calls with high quality and minimal disruption, including support for concurrent calling and voicemail routing. - Multichannel messaging: Manage customer conversations across web chat, email, mobile SMS, and social media—all from a single platform. - IVR and call routing: Automatically direct calls using interactive voice response (IVR) menus and smart routing rules based on agent skill, availability, or customer priority. - Agent productivity tools: Equip agents with features like screen pop (displaying caller info), persistent session data, and session summary notes for more personalized service. - Auto dialers & outbound tools: Automate outbound campaigns with predictive dialing, scheduling, and contact management to improve outreach efficiency. - Speech analytics & AI features: Leverage AI text-to-speech and keyword-based insights to enhance customer interactions and identify trends in real-time. - Reporting & dashboards: Track performance and KPIs through customizable dashboards, offering both real-time and historical views of contact center activity. - Call recording & monitoring: Record customer sessions for quality assurance, training, or compliance, with admin features like live monitoring and call barging. - Workforce management: Schedule agents, assign roles based on expertise, and manage team shifts and availability. ### Top contact center software benefits identified by G2 reviewers Contact center software offers a wide range of benefits that help organizations deliver responsive, efficient, and scalable customer service across multiple communication channels. Drawing from real user feedback and core platform capabilities, here are the most impactful benefits: **Stronger customer service performance:** Contact center software enables organizations to handle high volumes of customer interactions efficiently. Features such as intelligent call routing, case tracking, and real-time support tools streamline issue resolution and elevate service quality. _“The product offers a robust set of tools for managing customer service interactions, streamlining communication across multiple channels, and organizing cases effectively.”_ - [Hien Nguyen, Information Technology Project Manager](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10436995). **Improved agent productivity and ease of use:** User-friendly interfaces, role-based dashboards, and context-sharing tools like screen pop and persistent session data empower agents to resolve issues faster and with greater accuracy. Automation of repetitive tasks—like callback management and queue routing—frees up agents to focus on more complex inquiries. _“When calling, there's a feature called notes that helps you note down important points while on call with the client. I think this is the first I've ever seen it, and it is very useful in my line of work. The interface also is very easy to use and has excellent customer support.”_ - [Damon Carter, Customer Care](https://www.g2.com/products/nextiva/reviews/nextiva-review-8676054). **Unified communication across channels:** Modern contact center platforms integrate voice, email, live chat, SMS, and social media into a single, centralized system. This omnichannel approach ensures a consistent and seamless experience across all customer touchpoints. “_It is simple and effective to use. I am easily able to communicate with customers across various channels. I think that the AI summary tool is also a nice touch, as it makes things more efficient by summarizing what has been done/said._” - [Mikyle Williams, Customer Service Associate.](https://www.g2.com/products/gladly/reviews/gladly-review-10839351) **Scalable cloud-based operations:** Cloud deployment allows for flexible, location-agnostic access that supports both on-premises and remote workforces. Cloud contact center software is particularly beneficial for businesses that require quick scaling, remote operations, or mobile workforce support. _“The company's use of the cloud platform for customer service has been very positive. With an easy-to-use solution, users with little or no previous experience in CRM learned and became familiar with the system quickly, extracting and generating value. We realized that scalability is a strong point, starting the operation with a small team and managing to increase the number of users subsequently, without major difficulties.”_ - [Leandro Castro, Salesforce Administrator](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10393176). **Workforce management and operational efficiency:** Contact center solutions enhance a team’s ability to manage varying volumes of call traffic throughout the day or week. Built-in workforce management tools help schedule agents more effectively and optimize resource allocation during peak service times. _“Our primary reason for moving to this product was the workforce management feature. This tool has enabled us to better manage our staffing, improve our answer rate, and ultimately book more appointments, leading to increased revenue.”_ - [Adam Cobb, Consumer Services](https://www.g2.com/products/talkdesk/reviews/talkdesk-review-9348816). ### Top contact center solutions challenges identified by G2 reviewers Implementing contact center software can introduce a range of operational and technical challenges that impact adoption and performance. Insights from G2 user reviews reveal recurring pain points such as high pricing and unclear pricing structures, unintuitive user interfaces, limited customer support, and scalability limitations. While many solutions offer robust functionality, users often encounter hurdles during setup, daily use, or when scaling operations. Below are the most frequently reported challenges, along with real user examples that highlight these issues in practice: **1. High pricing and unclear value at scale:** Pricing models can be difficult to understand or justify, especially when costs increase with user count, outbound features, or reporting add-ons. - **Essential questions to ask your contact center software vendor:** What’s included in each pricing tier, and what counts as an add-on? How does your pricing scale with team growth? Are there extra fees for integrations or customer support? - **How to overcome the challenge:** Ask for full pricing breakdowns and avoid tools with opaque or inflexible cost structures. Look for vendors with usage-based or scalable plans that align with your growth. **2. Complex features or unintuitive interface:** Steep learning curves or non-intuitive dashboards often hinder user experience, creating friction in daily workflows, especially for teams without technical support. - **Essential questions to ask your contact center software vendor:** What kind of training and onboarding is included? Can the interface be customized based on user roles? Is there a learning center or knowledge base? - **How to overcome the challenge:** Opt for platforms with guided onboarding, simple UX design, and role-specific configurations. Early training and sandbox environments help reduce learning barriers. **3. Limited customer support or delayed assistance:** Support concerns appeared frequently, with some users noting difficulty reaching live help or slow issue resolution during outages or onboarding. - **Essential questions to ask your contact center software vendor:** What are your average response and resolution times? Do you offer 24/7 live support or only chatbot assistance? Are support SLAs available? - **How to overcome the challenge:** Choose vendors known for strong post-sale service. Verify the availability of live support and clearly defined SLAs to ensure you’re covered during critical issues. **4. Scalability limitations for growing teams:** Several users report challenges when attempting to scale contact center software across larger teams or evolving business needs. Issues include limited customization, interface constraints, mobile access gaps, and rigid architecture that doesn't adapt well without additional development. - **Essential questions to ask your contact center software vendor:** How does your platform support team growth across different departments or geographies? Are there customization limits that may affect future scaling? Is mobile functionality consistent across user types and use cases? - **How to overcome the challenge:** Choose solutions built for scale, with flexible configuration, responsive design, and modular features. Ask for customer examples of scaling scenarios and verify that the vendor provides guidance and resources for expanding operations without costly workarounds. ### What is contact center software used for? Analysis of contact center software reviews reveals the following common scenarios: - **Managing high volumes of customer service interactions:** Users frequently implement contact center software to handle a large volume of inbound inquiries across phone, chat, and email. This includes routing calls, organizing service queues, and efficiently resolving customer issues. - **Supporting real-time communication via voice and phone systems:** Phone-based interactions are a central use case. Reviewers often highlight how these platforms help them manage both inbound and outbound calls, especially in support-driven or appointment-heavy environments. - **Enabling centralized support operations:** Many users adopt contact center solutions to centralize service delivery across teams and locations. This unification allows for consistent case handling, team collaboration, and data sharing, especially in cloud-based environments. - **Improving response time and service consistency:** The software is commonly used to streamline workflows, automate ticket assignments, and maintain service-level standards. This leads to faster case resolution and improved customer satisfaction. - **Enhancing team productivity:** Users report leveraging automation features and cloud access to empower support teams. These tools help reduce manual work, simplify escalation processes, and maintain visibility into performance across departments. ### Who uses contact center platforms? Contact center software is used by various roles across customer-facing and operational teams. According to G2 reviewer data, common users include administrators, consultants, team leads, and frontline support agents who configure or directly operate the system.  This software is widely adopted in industries that require high-volume, responsive communication, particularly consumer services, telecommunications, information technology, and financial services. While traditionally used by support teams, contact center platforms are also leveraged by sales operations and customer success teams to manage inbound inquiries, automate workflows, and deliver consistent service across channels. ### Common contact center software integrations We analyzed extensive G2 user-review data to identify software categories most frequently integrated with contact center solutions. These integrations help unify customer data, streamline communication workflows, and enhance agent efficiency across teams: - **CRM integrations:** Contact center platforms often integrate with [CRM software](https://www.g2.com/categories/crm) to enable seamless access to customer records, case history, and contact profiles. This integration allows agents to log calls, update records in real time, and personalize conversations with greater context. - **Email and calendar tools:** Email and scheduling integrations are also widely used, helping agents manage follow-ups and organize customer interactions without leaving the platform. These connections are often supported through tools in [email management software](https://www.g2.com/categories/email-management) and [calendar applications](https://www.g2.com/categories/calendar-software). - **VoIP and telephony systems:** Voice functionality is typically powered through embedded or integrated VoIP technology, supporting key features such as call routing, IVR, and recording. These capabilities align with tools in [VoIP providers](https://www.g2.com/categories/voip-providers), ensuring strong voice performance within multichannel operations. - **Internal collaboration platforms:** To improve internal coordination, many teams integrate contact center systems with [collaboration and productivity software](https://www.g2.com/categories/collaboration-productivity), allowing agents to escalate issues or share context in real time. - **Reporting and analytics tools:** Contact center platforms are integrated with [business intelligence platforms](https://www.g2.com/categories/business-intelligence) to help surface actionable insights by visualizing call data, queue activity, and agent performance. These analytics connections are essential for optimizing service quality and team efficiency over time. ### How to Buy Contact Center Software #### Selection of Contact Center Software **Choose a selection team** When performing demos, it is essential to include input from the customer support team and their respective managers since they will receive the most exposure to its functionality. On the technical side, the IT departments need to be involved to ensure the databases and integrations are connected seamlessly. Customer success can also include their input since customer support may route certain customers to them directly. **Negotiation** After selecting the company’s list of prospective software service providers and demonstrating the capabilities of each product of interest, negotiations are in order. Having two or three options helps determine which product gives the best bang for the buck. **Final decision** The final decision should be made with the input of all involved teams, SMEs, and users. Selecting the product that fits the business needs is paramount, as no perfect option is available. It is also possible to consider employing a pilot program for the product’s adoption. If necessary, the company can perform the adoption in stages so teams can easily transition to using the software. ### Future of contact center software - **AI-Powered Agent Support:** Generative AI enhances contact center operations by assisting agents with real-time suggestions, automated summaries, and sentiment detection, reducing cognitive load and improving service quality. ([_Source 3_](https://cloud.google.com/blog/topics/telecommunications/how-generative-ai-can-be-used-in-the-contact-center)) - **Cloud-First Flexibility:** Cloud contact center adoption is accelerating due to its scalability and ability to support remote or hybrid teams. Cloud platforms offer faster deployment, reduced overhead, and seamless integration with digital channels. - **Omnichannel Personalization:** Contact center tools are evolving to provide a unified experience across voice, chat, SMS, and social media. These omnichannel capabilities are helping businesses create more personalized and consistent support journeys. ([_Source 4_](https://www.voicespin.com/blog/top-contact-center-industry-trends/)) - **Smarter Self-Service & Chatbots:** AI-driven chatbots and intuitive self-service portals are resolving a growing number of customer inquiries without human intervention. These tools now handle not just FAQs but also more nuanced, transactional tasks. ([_Source 5_](https://www.vonage.com/resources/articles/the-future-call-center-10-predictions-for-the-next-10-years-2/)) - **Predictive Workforce Optimization:** Advanced analytics and forecasting tools are helping managers better allocate staff, automate scheduling, and personalize coaching—improving efficiency without compromising service quality. ([_Source 6_](https://www.g2.com/categories/contact-center-workforce)) ### Contact Center Software FAQs ### Most Popular FAQs #### Which Contact Center Software has the best reviews? Based on thousands of verified G2 reviews, these contact center platforms consistently earn the highest ratings across real user experiences: - [ZIWO](https://www.g2.com/products/ziwo/reviews) — A cloud contact center platform built for Middle East and global markets, earning near-perfect ratings for its omnichannel communication capabilities, reliable call quality, and fast deployment that gets contact centers operational without lengthy implementation projects. - [TeleCMI](https://www.g2.com/products/telecmi/reviews) — A cloud-based business phone system and contact center platform praised for exceptional ease of use, high call quality, and attentive customer support that smaller and mid-market teams rely on to manage inbound and outbound communication at scale. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native contact center platform designed for mobile-first customer experiences, consistently top-rated by enterprise support teams for its AI-powered routing, CRM integration depth, and ability to deliver seamless customer service across voice, chat, and digital channels. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — A sales engagement and contact center platform combining AI-powered auto-dialing, SMS outreach, and deep CRM integration, highly rated by sales-focused teams for dramatically increasing outbound call volume without sacrificing connection quality. #### What is contact center software? Contact center software is the technology infrastructure that enables businesses to manage customer communications at scale across phone, email, chat, SMS, social media, and video from a centralized platform. Unlike a basic business phone system, contact center software adds the intelligence layer that makes high-volume customer interaction manageable: automatic call distribution (ACD) that routes calls to the right agent based on skills, availability, or customer history; interactive voice response (IVR) that handles routine inquiries without agent involvement; real-time dashboards that give supervisors visibility into queue status and agent performance; call recording and analytics for quality assurance and training; and CRM integrations that surface customer context before an agent even picks up the phone.  Modern cloud-based contact center platforms extend this further with omnichannel routing that treats a customer's email, chat, and voice interactions as a unified conversation, AI-powered assistance that surfaces suggested responses or next-best-action guidance in real time, and workforce management tools that forecast staffing needs and optimize scheduling.  The result is a customer experience that feels consistent and personal regardless of which channel or agent handles the interaction—and an operations team that can measure, improve, and scale that experience systematically. #### Most reliable contact center solutions Reliability in a contact center context means consistent uptime, stable call quality under high volume, and predictable performance during peak periods when reliability matters most. These platforms earn the strongest trust signals from G2 reviewers specifically for operational dependability: - [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) — A cloud contact center platform with an enterprise-grade infrastructure track record, cited by large enterprise reviewers for consistent high availability, robust disaster recovery capabilities, and the kind of carrier-grade reliability that regulated industries like financial services and healthcare require. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A globally deployed cloud contact center platform trusted by large enterprises for its microservices architecture that maintains service availability even when individual components are updated, with a long track record of consistent performance across complex, high-volume contact center environments. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — A cloud-native contact center platform with a 99.999% uptime SLA commitment, consistently cited by enterprise reviewers for call quality stability, reliable global infrastructure, and performance that holds up under the volume spikes that contact centers regularly experience. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — A long-established cloud contact center platform with a proven enterprise reliability track record, praised for its redundant infrastructure, consistent call quality across geographies, and a mature platform that contact center operations teams can depend on for mission-critical customer service. #### What's the best call center software for remote teams? Remote call center teams need software that works reliably from any location on any device, provides supervisors with real-time visibility into distributed agent performance, and doesn't require on-premise hardware that breaks down when agents aren't in the office. These platforms are most frequently cited by G2 reviewers for enabling effective remote contact center operations: - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud-based call center platform built for distributed teams, offering browser-based agent access, real-time call monitoring, and remote-ready features like call whispering and barging that give supervisors the same oversight capability whether agents are in the office or working from home. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud phone and SMS platform that remote sales and support teams use to manage customer communication from any device, with deep CRM integrations that ensure agents have full customer context regardless of where they're working. - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud-native call center platform designed around remote and distributed team workflows, praised for its fast browser-based setup, intuitive agent interface, and real-time analytics dashboard that keeps managers informed about team performance without requiring physical co-location. - [Nextiva](https://www.g2.com/products/nextiva/reviews) — A business communications and contact center platform with strong remote work adoption, offering a unified app for voice, video, and messaging that remote agents use on any device with the same functionality they'd have at a desk phone. #### Leading software for customer support centers The best customer support center platforms go beyond call routing—they give agents the context, tools, and AI assistance to resolve issues faster, and give operations leaders the analytics to continuously improve. These platforms consistently lead the category for customer support use cases on G2: - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — The most widely reviewed contact center and customer service platform on G2, combining omnichannel case management, AI-powered agent assistance, and deep Salesforce CRM integration that gives support teams complete customer context from the moment an interaction begins. - [Gladly](https://www.g2.com/products/gladly/reviews) — A customer service platform built around a people-centric model that treats every customer interaction as part of a single, continuous conversation across channels—eliminating the ticket-number experience in favor of a longitudinal customer history that agents use to deliver genuinely personalized support. - [Ringover](https://www.g2.com/products/ringover/reviews) — A cloud communications and contact center platform with strong support center adoption, offering omnichannel capabilities, call coaching tools, and real-time analytics that support team leaders use to monitor quality and improve agent performance across inbound and outbound interactions. - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — A cloud contact center platform with strong customer support adoption in Asia-Pacific and global markets, praised for its flexible IVR configuration, AI-assisted agent tools, and omnichannel capabilities that bring together voice, chat, and social channels in a unified agent workspace. ### Small Business FAQs #### What is the most affordable Contact Center Software for SMBs? Small businesses need contact center software that replaces expensive on-premise phone systems with cloud tools their teams can actually set up and use without IT support—at a price point that doesn't require enterprise headcount to justify. Based on G2 review data from companies under 200 employees, these platforms deliver strong contact center functionality at accessible price points: - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud call center platform with transparent, SMB-friendly pricing that includes unlimited inbound calls, call recording, and CRM integrations—making it one of the most cost-effective ways for small teams to get professional call center capabilities without per-minute billing surprises. - [MightyCall](https://www.g2.com/products/mightycall/reviews) — A virtual phone system and contact center platform designed for small businesses, offering flat-rate pricing that includes unlimited calls, multi-channel communication, and a business phone number without requiring any hardware investment. - [3CX](https://www.g2.com/products/3cx/reviews) — An open-standards IP-PBX and contact center platform with a free tier for small teams, offering self-hosted or cloud deployment options that give budget-conscious businesses enterprise-grade call routing, live chat, and video conferencing at significantly lower cost than proprietary alternatives. - [CallHippo](https://www.g2.com/products/callhippo/reviews) — A virtual phone and contact center platform with competitive pay-per-user pricing, accessible to small businesses that need professional inbound and outbound call capabilities, IVR setup, and basic analytics without committing to an enterprise contract. #### What is the best Contact Center Software for startups? Startups need contact center software that can be set up in hours, integrates cleanly with the CRM tools they're already using, and scales alongside headcount without requiring renegotiation or reimplementation. These platforms are consistently top-rated by startup and early-stage company reviewers on G2: - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud phone and contact center platform purpose-built for fast-moving startups, with browser-based setup, instant number provisioning, and deep integrations with HubSpot, Salesforce, and Intercom that let sales and support teams get a professional contact center running the same day. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud business phone and SMS platform popular with startups for its fast onboarding, broad CRM integration library, and AI-powered call features that give early-stage teams enterprise-quality call analytics and coaching without enterprise pricing. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — A sales dialing and contact center platform built for startup sales teams, with AI-powered auto-dialing, SMS outreach, and live call coaching that startup sales managers use to maximize outbound productivity without requiring a large team. - [Voiso](https://www.g2.com/products/voiso/reviews) — A cloud contact center platform with rapid deployment capabilities and strong ratings from growth-stage company reviewers, offering built-in AI features, omnichannel support, and flexible pricing that scales alongside a startup's agent headcount. #### Which Contact Center Software is the most user-friendly for startups? In a startup environment where the person configuring the contact center is often also running it, ease of setup and day-to-day usability are non-negotiable. These platforms earn the highest ease-of-use scores from startup-size reviewers on G2: - [TeleCMI](https://www.g2.com/products/telecmi/reviews) — Startup reviewers consistently highlight TeleCMI's intuitive interface and fast onboarding as defining strengths, with many noting that non-technical team members can set up call flows, add agents, and start taking calls without any technical training. - [Voiso](https://www.g2.com/products/voiso/reviews) — A contact center platform that startup and SMB reviewers frequently cite for its clean, modern interface and well-organized agent workspace, noting that new agents reach full productivity faster compared to the platforms Voiso replaced. - [Ringover](https://www.g2.com/products/ringover/reviews) — A business phone and contact center platform that startup reviewers praise for its simple admin interface, straightforward call flow builder, and polished mobile app that makes it easy to manage a small contact center operation without a dedicated IT administrator. - [Dialaxy](https://www.g2.com/products/dialaxy/reviews) — A cloud contact center platform with exceptionally high ease-of-use scores from startup-size reviewers, noted for its streamlined setup process and clean agent interface that reduces the time from account creation to first live call to a matter of minutes. #### What is the best contact center software for financial services companies? Financial services firms—banks, insurance providers, fintech companies, and wealth management firms—have distinct contact center requirements: strict compliance recording, PCI-DSS-compliant payment handling, complex routing across different product lines, and CRM integrations that surface full account context before agents engage. Explore purpose-built options on G2's[contact center software for small businesses](https://www.g2.com/categories/contact-center/small-business) page. These platforms are most highly rated by financial services reviewers on G2: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A cloud contact center platform with strong financial services adoption, offering enterprise-grade compliance controls, PCI-DSS compliant payment IVR capabilities, and advanced routing logic that financial institutions use to manage complex product-line call queues and regulatory recording requirements. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — A mature cloud contact center platform widely deployed in financial services for its compliance-ready call recording, workforce management capabilities, and CRM integrations that give agents instant access to account and policy data before interactions begin. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native contact center platform with strong enterprise financial services adoption, praised for its secure data handling, mobile-first customer authentication capabilities, and AI-powered routing that improves first-contact resolution for complex financial inquiries. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — A cloud contact center platform with dedicated financial services industry features including compliant call recording, agent scripting for regulated conversations, and AI-assisted customer identification tools that help financial services teams balance compliance requirements with a smooth customer experience. #### What is the best contact center software for e-commerce and retail businesses? Retail and e-commerce companies face contact center challenges unique to their model: high seasonal volume spikes, order status and returns as primary inquiry types, and a need to connect contact center interactions to order management and CRM systems for agents to resolve issues on first contact. Explore top-rated options on G2's[small business contact center software](https://www.g2.com/categories/contact-center/small-business) page: - [Gladly](https://www.g2.com/products/gladly/reviews) — A customer service platform with strong retail and e-commerce adoption, designed to give agents a complete, channel-unified customer history so they can handle order inquiries, returns, and loyalty questions with full context—without asking customers to repeat information they've already provided. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — A customer service platform widely used by e-commerce and retail enterprises to connect contact center operations to order, inventory, and customer data, enabling agents to resolve issues at first contact with full transaction context available in the agent desktop. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud contact center platform used by retail and e-commerce companies for its omnichannel capabilities, easy integration with e-commerce platforms and CRMs, and analytics tools that help customer service teams manage volume spikes during sales periods without sacrificing service quality. - [Nextiva](https://www.g2.com/products/nextiva/reviews) — A unified communications and contact center platform with retail adoption for its ability to combine phone, chat, and social customer service in a single agent workspace, giving retail support teams a single view of customer interactions regardless of which channel initiated the conversation. ### Enterprise FAQs #### What is the best-rated Contact Center Software for tech enterprises? Technology companies at enterprise scale need contact center platforms that integrate deeply with the tools their support and success teams already use—Salesforce, Zendesk, HubSpot, Jira—and handle the high-volume, technically complex support interactions that software companies manage daily. Based on G2 review data from IT and software companies at enterprise scale, these platforms earn the strongest ratings: - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud contact center platform with particularly strong ratings from tech enterprise reviewers for its seamless CRM and helpdesk integrations, clean agent experience, and real-time coaching tools that tech support and customer success teams use to manage high-complexity interactions efficiently. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — An enterprise cloud contact center platform widely deployed by large technology companies for its extensive integration capabilities, AI-powered routing, and workforce management tools that scale to support global technical support operations across multiple channels. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud call center platform with strong tech enterprise adoption, praised by software company reviewers for its reliable call quality, developer-friendly API, and integrations with the CRM and ticketing tools that technology companies standardize on for customer support. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud business phone and contact center platform favored by tech enterprise sales and support teams for its broad integration library, AI-powered call features, and the ability to connect contact center activity directly to the CRM and engagement tools that drive tech company revenue operations. #### What is the most reliable Contact Center Software for enterprises? Enterprise contact center reliability is non-negotiable—unplanned downtime during business hours translates directly to unanswered customer calls, agent idle time, and SLA breaches. These platforms earn the strongest trust signals from large enterprise reviewers for uptime consistency and performance under load: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A globally deployed enterprise contact center platform with a well-documented reliability track record, microservices architecture designed for continuous availability, and enterprise SLAs that large organizations in regulated industries rely on for mission-critical customer service operations. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — The most broadly deployed enterprise contact center and service platform globally, trusted for consistent performance at scale, Salesforce infrastructure-backed uptime guarantees, and a mature platform that enterprise IT teams can integrate and depend on across multi-year deployments. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — An enterprise cloud contact center platform with a long-standing reliability track record, redundant global infrastructure, and carrier-grade telephony quality that large contact center operations cite as the primary reason for choosing and staying on the platform. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native enterprise contact center platform built on Google Cloud infrastructure, praised by enterprise reviewers for its consistent uptime, low latency performance across global deployments, and a cloud-native architecture that avoids the reliability issues associated with legacy on-premise or hybrid contact center systems. #### What is the best-reviewed Contact Center Software for enterprise app integration? Enterprise contact center integration depth determines whether the platform can serve as the operational hub of a customer-facing organization—connecting CRM data, ticketing systems, workforce management tools, and analytics platforms into a unified agent experience. These platforms are most frequently cited by enterprise reviewers for integration quality and reliability: - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — By far the most integration-mentioned contact center platform in the category, with native Salesforce CRM connectivity and an extensive AppExchange ecosystem that enterprise teams use to build fully customized agent workspaces with data from every system that touches the customer journey. - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud contact center platform with 100+ pre-built integrations to CRM, helpdesk, and e-commerce platforms, praised by enterprise reviewers for reliable bidirectional data sync that keeps contact center activity automatically logged in Salesforce, HubSpot, and Zendesk without manual entry. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A contact center platform with a broad and growing integration library that enterprise reviewers highlight for stable API performance and the ability to connect call center data cleanly to the CRM and analytics tools that customer-facing teams depend on for performance management. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — An enterprise contact center platform with certified integrations to Salesforce, ServiceNow, Microsoft Dynamics, and major CRM systems, selected by large enterprises specifically for its integration reliability and the depth of CRM data surfacing it enables within the agent desktop. #### What is the best contact center software for enterprise omnichannel customer service? Enterprise customers expect seamless service across every channel—voice, email, chat, SMS, social, and messaging apps—with agents who have full context regardless of where the conversation started. Explore how leading platforms compare on G2's[enterprise contact center software](https://www.g2.com/categories/contact-center/enterprise) page. These platforms are most highly rated for omnichannel capability at enterprise scale: - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — An enterprise customer service platform with the broadest social and digital channel coverage in the category, enabling large organizations to manage customer interactions across 30+ digital channels—including social media, messaging apps, and review platforms—from a single unified agent workspace. - [Gladly](https://www.g2.com/products/gladly/reviews) — A people-centered omnichannel customer service platform that gives enterprise agents a single, persistent customer conversation thread across voice, email, chat, SMS, and social—eliminating channel-switching friction and enabling the personalized service experiences that large consumer brands use to differentiate on customer loyalty. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A market-leading enterprise omnichannel contact center platform that orchestrates customer journeys across voice, digital, and asynchronous channels with AI-powered routing, unified reporting, and journey analytics that give enterprise CX teams a complete view of how customers move between channels. - [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) — A cloud contact center platform with enterprise-grade omnichannel orchestration capabilities, used by large organizations in regulated sectors for its ability to integrate diverse communication channels into a coherent, auditable customer interaction record with real-time analytics across every touchpoint. #### How do enterprise organizations measure contact center performance? Enterprise contact center performance measurement requires more than average handle time and CSAT scores—world-class operations teams build measurement frameworks that connect agent-level metrics to customer outcome data and business results.  The most effective enterprise contact centers track a hierarchy of metrics: operational efficiency metrics like average handle time, first-contact resolution rate, and agent occupancy rate; customer outcome metrics like CSAT, NPS, and customer effort score; and business impact metrics like cost-per-contact, revenue influence from service interactions, and churn reduction attributed to support quality.  Platforms like[](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews),[](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews), and[](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews) are frequently cited by enterprise operations reviewers for their reporting depth, offering customizable dashboards, real-time supervisor views, and historical analytics that tie contact center activity to the business outcomes CX leaders present to the C-suite. For a structured comparison of enterprise measurement and analytics capabilities, G2's[enterprise contact center software](https://www.g2.com/categories/contact-center/enterprise) page provides side-by-side ratings for reporting, analytics, and workforce management. ### Sources 1. [50+ Customer Service Statistics You Must Know in 2024](https://learn.g2.com/customer-service-statistics), G2 2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies). 3. [How Generative AI Can Be Used in the Contact Center](https://cloud.google.com/blog/topics/telecommunications/how-generative-ai-can-be-used-in-the-contact-center)_,_ Google Cloud 4. [Top-10 Contact Center Industry Trends for 2025](https://www.voicespin.com/blog/top-contact-center-industry-trends/)_,_ VoiceSpin 5. [The Future of the Call Center: 10 Predictions for the Next 10 Years](https://www.vonage.com/resources/articles/the-future-call-center-10-predictions-for-the-next-10-years-2/)_,_ Vonage 6. [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)_,_ G2 Last updated on April 24, 2026