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Best Contact Center Software with Session Queuing Capabilities

Benefits of Contact Center Software with Session Queuing capabilities include: Callers can be routed to a queue or placed on hold until an agent becomes available.
Below are the top-rated Contact Center Software with Session Queuing capabilities, as verified by G2’s Research team. Real users have identified Session Queuing as an important function of Contact Center Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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35 Listings in Contact Center Available
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Aircall
(1,499)4.4 out of 5
Optimized for quick response
9th Easiest To Use in Contact Center software
View top Consulting Services for Aircall
Save to My Lists
Entry Level Price:$30 User/Month (Billed...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

    Users
    • Sales Development Representative
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 53% Small-Business
    • 40% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aircall is a communication tool that allows users to make and receive calls, connect with partners, and integrate with other platforms like HubSpot and Salesforce.
    • Reviewers appreciate Aircall's user-friendly interface, easy setup, and seamless integration with other platforms, which enhances workflow efficiency and overall productivity.
    • Users mentioned occasional issues with connection, system delays, and difficulties in accessing certain features, which can disrupt workflow and communication.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Aircall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    233
    Features
    101
    Reliability
    99
    Easy Integration
    98
    Call Recording
    94
    Cons
    Connection Issues
    61
    Call Issues
    54
    Missing Features
    49
    Dialer Issues
    44
    Number Issues
    40
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aircall features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Concurrent Calling
    Average: 8.8
    8.8
    Session Summary Notes
    Average: 8.5
    8.9
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aircall
    Company Website
    Year Founded
    2014
    HQ Location
    New York
    Twitter
    @aircall
    4,973 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    790 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

Users
  • Sales Development Representative
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 53% Small-Business
  • 40% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aircall is a communication tool that allows users to make and receive calls, connect with partners, and integrate with other platforms like HubSpot and Salesforce.
  • Reviewers appreciate Aircall's user-friendly interface, easy setup, and seamless integration with other platforms, which enhances workflow efficiency and overall productivity.
  • Users mentioned occasional issues with connection, system delays, and difficulties in accessing certain features, which can disrupt workflow and communication.
Aircall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
233
Features
101
Reliability
99
Easy Integration
98
Call Recording
94
Cons
Connection Issues
61
Call Issues
54
Missing Features
49
Dialer Issues
44
Number Issues
40
View All Pros and Cons
Aircall features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.8
8.8
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.5
8.9
Administrator Access
Average: 8.9
Seller Details
Seller
Aircall
Company Website
Year Founded
2014
HQ Location
New York
Twitter
@aircall
4,973 Twitter followers
LinkedIn® Page
www.linkedin.com
790 employees on LinkedIn®
Talkdesk
(2,498)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Contact Center software
View top Consulting Services for Talkdesk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Team Lead
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    260
    Call Management
    154
    Efficiency
    147
    Helpful
    137
    Features
    132
    Cons
    Call Issues
    106
    Technical Issues
    70
    Notification Issues
    55
    Missing Features
    54
    Connection Issues
    53
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talkdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Concurrent Calling
    Average: 8.8
    8.8
    Session Summary Notes
    Average: 8.5
    9.1
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    6,983 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,353 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Team Lead
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
260
Call Management
154
Efficiency
147
Helpful
137
Features
132
Cons
Call Issues
106
Technical Issues
70
Notification Issues
55
Missing Features
54
Connection Issues
53
View All Pros and Cons
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
9.0
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.5
9.1
Administrator Access
Average: 8.9
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
6,983 Twitter followers
LinkedIn® Page
www.linkedin.com
1,353 employees on LinkedIn®

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CloudTalk
(1,628)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Contact Center software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • SDR
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CloudTalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    324
    Reliability
    164
    Intuitive
    151
    Calling Features
    140
    Helpful
    138
    Cons
    Call Issues
    151
    Connection Issues
    73
    Call Management
    63
    Missing Features
    54
    Number Issues
    47
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CloudTalk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Concurrent Calling
    Average: 8.8
    8.5
    Session Summary Notes
    Average: 8.5
    8.8
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    186 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • SDR
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 33% Mid-Market
CloudTalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
324
Reliability
164
Intuitive
151
Calling Features
140
Helpful
138
Cons
Call Issues
151
Connection Issues
73
Call Management
63
Missing Features
54
Number Issues
47
View All Pros and Cons
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.6
Concurrent Calling
Average: 8.8
8.5
Session Summary Notes
Average: 8.5
8.8
Administrator Access
Average: 8.9
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
186 employees on LinkedIn®
Five9 Intelligent Cloud Contact Center Platform
(585)4.1 out of 5
Optimized for quick response
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 56% Mid-Market
    • 24% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Five9 Intelligent Cloud Contact Center Platform is a tool for managing inbound and outbound customer interactions and supporting overall contact center operations.
    • Reviewers like the platform's user-friendly interface, robust reporting capabilities, and the ability to integrate with various systems, which enhances both agent productivity and customer satisfaction.
    • Users reported issues such as occasional glitches or connectivity disruptions, complex setup and customization processes, and limitations in certain features without customization.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    122
    Customer Support
    90
    Helpful
    87
    Features
    77
    Efficiency
    59
    Cons
    Call Issues
    42
    Complexity
    35
    Missing Features
    35
    Technical Issues
    33
    Poor Customer Support
    30
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Concurrent Calling
    Average: 8.8
    8.2
    Session Summary Notes
    Average: 8.5
    8.7
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,845 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,968 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 56% Mid-Market
  • 24% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Five9 Intelligent Cloud Contact Center Platform is a tool for managing inbound and outbound customer interactions and supporting overall contact center operations.
  • Reviewers like the platform's user-friendly interface, robust reporting capabilities, and the ability to integrate with various systems, which enhances both agent productivity and customer satisfaction.
  • Users reported issues such as occasional glitches or connectivity disruptions, complex setup and customization processes, and limitations in certain features without customization.
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
122
Customer Support
90
Helpful
87
Features
77
Efficiency
59
Cons
Call Issues
42
Complexity
35
Missing Features
35
Technical Issues
33
Poor Customer Support
30
View All Pros and Cons
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
8.7
Concurrent Calling
Average: 8.8
8.2
Session Summary Notes
Average: 8.5
8.7
Administrator Access
Average: 8.9
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,845 Twitter followers
LinkedIn® Page
www.linkedin.com
2,968 employees on LinkedIn®
Genesys Cloud CX
(1,496)4.4 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Case Advocate
    • Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a unified platform that consolidates multiple customer channels into a single interface, offering features such as omnichannel routing, reporting, and analytics for managing customer interactions and performance visibility.
    • Reviewers frequently mention the platform's ease of use, scalability, and the integration of AI and analytics features, which provide real-time insights into customer interactions and help deliver more personalized and efficient service.
    • Users experienced occasional UI lag, bugs that cause the system to freeze when navigating quickly between dashboards, a steep learning curve for administrators, and complications with the cost structure for advanced features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Features
    92
    Reliability
    64
    Efficiency
    59
    Helpful
    55
    Cons
    Limited Features
    59
    Missing Features
    47
    Inadequate Reporting
    35
    Complexity
    32
    Missing Functionality
    32
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Concurrent Calling
    Average: 8.8
    8.3
    Session Summary Notes
    Average: 8.5
    8.8
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,378 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Case Advocate
  • Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a unified platform that consolidates multiple customer channels into a single interface, offering features such as omnichannel routing, reporting, and analytics for managing customer interactions and performance visibility.
  • Reviewers frequently mention the platform's ease of use, scalability, and the integration of AI and analytics features, which provide real-time insights into customer interactions and help deliver more personalized and efficient service.
  • Users experienced occasional UI lag, bugs that cause the system to freeze when navigating quickly between dashboards, a steep learning curve for administrators, and complications with the cost structure for advanced features.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Features
92
Reliability
64
Efficiency
59
Helpful
55
Cons
Limited Features
59
Missing Features
47
Inadequate Reporting
35
Complexity
32
Missing Functionality
32
View All Pros and Cons
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.8
8.8
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.5
8.8
Administrator Access
Average: 8.9
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,378 Twitter followers
LinkedIn® Page
www.linkedin.com
8,439 employees on LinkedIn®
JustCall
(2,358)4.3 out of 5
Optimized for quick response
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a cloud-based communication system that manages calls, SMS, and integrates with various CRM and business tools, providing features like call recording, analytics, and automation.
    • Reviewers frequently mention the ease of use, strong CRM integration, reliable call quality, and the ability to handle calls and SMS from anywhere as key benefits of JustCall.
    • Users reported occasional inconsistencies in call quality during peak hours or with weaker internet connections, and some advanced features being locked behind higher pricing plans.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,220
    Features
    755
    Helpful
    612
    Call Management
    599
    Calling Features
    562
    Cons
    Call Issues
    669
    Call Functionality
    479
    Connection Issues
    381
    Poor Call Quality
    327
    Slow Loading
    306
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    8.0
    Concurrent Calling
    Average: 8.8
    8.3
    Session Summary Notes
    Average: 8.5
    8.4
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    304 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    421 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a cloud-based communication system that manages calls, SMS, and integrates with various CRM and business tools, providing features like call recording, analytics, and automation.
  • Reviewers frequently mention the ease of use, strong CRM integration, reliable call quality, and the ability to handle calls and SMS from anywhere as key benefits of JustCall.
  • Users reported occasional inconsistencies in call quality during peak hours or with weaker internet connections, and some advanced features being locked behind higher pricing plans.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,220
Features
755
Helpful
612
Call Management
599
Calling Features
562
Cons
Call Issues
669
Call Functionality
479
Connection Issues
381
Poor Call Quality
327
Slow Loading
306
View All Pros and Cons
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
8.0
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.5
8.4
Administrator Access
Average: 8.9
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
304 Twitter followers
LinkedIn® Page
www.linkedin.com
421 employees on LinkedIn®
UJET
(1,122)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Contact Center software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

    Users
    • Customer Service Representative
    • Agent
    Industries
    • Consumer Services
    • Telecommunications
    Market Segment
    • 57% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UJET Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    53
    Features
    32
    Efficiency
    25
    Helpful
    22
    Simple
    18
    Cons
    Slow Loading
    12
    Slow Speed
    9
    Slow Performance
    8
    Technical Issues
    7
    Software Glitches
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UJET features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.8
    9.5
    Concurrent Calling
    Average: 8.8
    9.5
    Session Summary Notes
    Average: 8.5
    9.5
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UJET
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @UJET
    1,336 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    332 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

Users
  • Customer Service Representative
  • Agent
Industries
  • Consumer Services
  • Telecommunications
Market Segment
  • 57% Mid-Market
  • 34% Enterprise
UJET Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
53
Features
32
Efficiency
25
Helpful
22
Simple
18
Cons
Slow Loading
12
Slow Speed
9
Slow Performance
8
Technical Issues
7
Software Glitches
6
View All Pros and Cons
UJET features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.8
9.5
Concurrent Calling
Average: 8.8
9.5
Session Summary Notes
Average: 8.5
9.5
Administrator Access
Average: 8.9
Seller Details
Seller
UJET
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@UJET
1,336 Twitter followers
LinkedIn® Page
www.linkedin.com
332 employees on LinkedIn®
Convoso
(248)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Convoso Ignite™ is the intelligence behind best-in-class outbound performance. Convoso delivers a fully integrated AI-powered dialer platform that helps sales teams connect faster, lower CPA, and d

    Users
    No information available
    Industries
    • Insurance
    • Marketing and Advertising
    Market Segment
    • 56% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Convoso Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Efficiency
    16
    Customer Support
    15
    Helpful
    10
    Easy Setup
    8
    Cons
    Call Issues
    10
    Expensive
    6
    Setup Difficulty
    5
    Contact Management
    4
    Dialer Issues
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Convoso features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.8
    9.3
    Concurrent Calling
    Average: 8.8
    9.3
    Session Summary Notes
    Average: 8.5
    9.4
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Convoso
    Company Website
    Year Founded
    2006
    HQ Location
    Los Angeles, CA
    Twitter
    @convoso
    3,171 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    227 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Convoso Ignite™ is the intelligence behind best-in-class outbound performance. Convoso delivers a fully integrated AI-powered dialer platform that helps sales teams connect faster, lower CPA, and d

Users
No information available
Industries
  • Insurance
  • Marketing and Advertising
Market Segment
  • 56% Mid-Market
  • 40% Small-Business
Convoso Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Efficiency
16
Customer Support
15
Helpful
10
Easy Setup
8
Cons
Call Issues
10
Expensive
6
Setup Difficulty
5
Contact Management
4
Dialer Issues
4
View All Pros and Cons
Convoso features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.8
9.3
Concurrent Calling
Average: 8.8
9.3
Session Summary Notes
Average: 8.5
9.4
Administrator Access
Average: 8.9
Seller Details
Seller
Convoso
Company Website
Year Founded
2006
HQ Location
Los Angeles, CA
Twitter
@convoso
3,171 Twitter followers
LinkedIn® Page
www.linkedin.com
227 employees on LinkedIn®
Amazon Connect
(69)4.4 out of 5
View top Consulting Services for Amazon Connect
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact c

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 49% Mid-Market
    • 36% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Amazon Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Easy Setup
    4
    Efficiency
    4
    Features
    4
    Easy Integrations
    3
    Cons
    Complex Features
    2
    Complexity
    2
    Complex Setup
    2
    Difficult Setup
    2
    Initial Difficulties
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Amazon Connect features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Concurrent Calling
    Average: 8.8
    8.9
    Session Summary Notes
    Average: 8.5
    9.3
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Amazon Web Services (AWS)
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,218,835 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    152,002 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact c

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 49% Mid-Market
  • 36% Enterprise
Amazon Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Easy Setup
4
Efficiency
4
Features
4
Easy Integrations
3
Cons
Complex Features
2
Complexity
2
Complex Setup
2
Difficult Setup
2
Initial Difficulties
2
View All Pros and Cons
Amazon Connect features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.9
Concurrent Calling
Average: 8.8
8.9
Session Summary Notes
Average: 8.5
9.3
Administrator Access
Average: 8.9
Seller Details
Seller
Amazon Web Services (AWS)
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,218,835 Twitter followers
LinkedIn® Page
www.linkedin.com
152,002 employees on LinkedIn®
Ownership
NASDAQ: AMZN
NiCE CXone Mpower
(1,726)4.3 out of 5
View top Consulting Services for NiCE CXone Mpower
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Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NiCE CXone Mpower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    40
    Efficiency
    28
    Features
    28
    Helpful
    22
    User Interface
    16
    Cons
    Call Issues
    17
    Technical Issues
    15
    Poor Customer Support
    12
    Missing Features
    11
    Slow Loading
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Concurrent Calling
    Average: 8.8
    8.6
    Session Summary Notes
    Average: 8.5
    8.9
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,672 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,685 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
40
Efficiency
28
Features
28
Helpful
22
User Interface
16
Cons
Call Issues
17
Technical Issues
15
Poor Customer Support
12
Missing Features
11
Slow Loading
11
View All Pros and Cons
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.8
8.9
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.5
8.9
Administrator Access
Average: 8.9
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,672 Twitter followers
LinkedIn® Page
www.linkedin.com
13,685 employees on LinkedIn®
Ownership
NASDAQ: NICE
Ozonetel
(620)4.6 out of 5
11th Easiest To Use in Contact Center software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ozonetel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    152
    Features
    102
    Call Management
    98
    Call Quality
    79
    Customer Support
    61
    Cons
    Call Issues
    67
    Connection Issues
    62
    Call Connectivity Issues
    47
    Connectivity Issues
    42
    Technical Issues
    39
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ozonetel features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Concurrent Calling
    Average: 8.8
    8.8
    Session Summary Notes
    Average: 8.5
    9.1
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    790 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    349 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 28% Small-Business
Ozonetel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
152
Features
102
Call Management
98
Call Quality
79
Customer Support
61
Cons
Call Issues
67
Connection Issues
62
Call Connectivity Issues
47
Connectivity Issues
42
Technical Issues
39
View All Pros and Cons
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
9.1
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.5
9.1
Administrator Access
Average: 8.9
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
790 Twitter followers
LinkedIn® Page
www.linkedin.com
349 employees on LinkedIn®
DialedIn
(276)4.7 out of 5
Optimized for quick response
6th Easiest To Use in Contact Center software
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Perform

    Users
    • Sales
    • Insurance Agent
    Industries
    • Insurance
    • Telecommunications
    Market Segment
    • 47% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DialedIn Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Efficiency
    71
    Helpful
    63
    Dialing Features
    46
    Simple
    45
    Cons
    Call Issues
    57
    Dialer Issues
    29
    Missing Features
    16
    Poor Call Quality
    16
    Connection Issues
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DialedIn features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Concurrent Calling
    Average: 8.8
    9.4
    Session Summary Notes
    Average: 8.5
    9.4
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ChaseData
    Company Website
    Year Founded
    1996
    HQ Location
    Plantation, Florida
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Perform

Users
  • Sales
  • Insurance Agent
Industries
  • Insurance
  • Telecommunications
Market Segment
  • 47% Small-Business
  • 42% Mid-Market
DialedIn Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Efficiency
71
Helpful
63
Dialing Features
46
Simple
45
Cons
Call Issues
57
Dialer Issues
29
Missing Features
16
Poor Call Quality
16
Connection Issues
15
View All Pros and Cons
DialedIn features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.8
9.2
Concurrent Calling
Average: 8.8
9.4
Session Summary Notes
Average: 8.5
9.4
Administrator Access
Average: 8.9
Seller Details
Seller
ChaseData
Company Website
Year Founded
1996
HQ Location
Plantation, Florida
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
CallHippo
(376)4.5 out of 5
View top Consulting Services for CallHippo
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer an

    Users
    • CEO
    • Manager
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 74% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallHippo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    36
    Call Quality
    18
    Reliability
    17
    Features
    16
    Call Recording
    15
    Cons
    High Cost
    8
    Dialer Issues
    7
    Expensive
    7
    Connection Issues
    6
    Number Issues
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallHippo features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Concurrent Calling
    Average: 8.8
    8.9
    Session Summary Notes
    Average: 8.5
    9.0
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallHippo
    Year Founded
    2016
    HQ Location
    Claymont, Delaware
    Twitter
    @CallHippo
    453 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    66 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer an

Users
  • CEO
  • Manager
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 74% Small-Business
  • 21% Mid-Market
CallHippo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
36
Call Quality
18
Reliability
17
Features
16
Call Recording
15
Cons
High Cost
8
Dialer Issues
7
Expensive
7
Connection Issues
6
Number Issues
6
View All Pros and Cons
CallHippo features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
8.8
Concurrent Calling
Average: 8.8
8.9
Session Summary Notes
Average: 8.5
9.0
Administrator Access
Average: 8.9
Seller Details
Seller
CallHippo
Year Founded
2016
HQ Location
Claymont, Delaware
Twitter
@CallHippo
453 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
Vonage Contact Center (formerly NewVoiceMedia)
(104)4.2 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, rep

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 52% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vonage Contact Center (formerly NewVoiceMedia) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Customer Support
    21
    Easy Setup
    20
    Features
    20
    Easy Integrations
    19
    Cons
    Expensive
    7
    Call Issues
    6
    Complexity
    5
    Customization Difficulty
    5
    Learning Curve
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vonage Contact Center (formerly NewVoiceMedia) features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Concurrent Calling
    Average: 8.8
    8.6
    Session Summary Notes
    Average: 8.5
    8.6
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vonage
    Company Website
    Year Founded
    2001
    HQ Location
    Holmdel, NJ
    Twitter
    @Vonage
    11,173 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,761 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, rep

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 52% Mid-Market
  • 28% Small-Business
Vonage Contact Center (formerly NewVoiceMedia) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Customer Support
21
Easy Setup
20
Features
20
Easy Integrations
19
Cons
Expensive
7
Call Issues
6
Complexity
5
Customization Difficulty
5
Learning Curve
5
View All Pros and Cons
Vonage Contact Center (formerly NewVoiceMedia) features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
9.1
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.5
8.6
Administrator Access
Average: 8.9
Seller Details
Seller
Vonage
Company Website
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,173 Twitter followers
LinkedIn® Page
www.linkedin.com
2,761 employees on LinkedIn®
3CX
(522)4.4 out of 5
View top Consulting Services for 3CX
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 50% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • 3CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    37
    Reliability
    27
    Easy Setup
    20
    Flexibility
    20
    Features
    18
    Cons
    Complex Processes
    9
    Learning Curve
    8
    Limited Features
    8
    Connection Issues
    7
    Difficult Configuration
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 3CX features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Concurrent Calling
    Average: 8.8
    8.2
    Session Summary Notes
    Average: 8.5
    9.0
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    3CX
    Company Website
    Year Founded
    2005
    HQ Location
    Nicosia
    Twitter
    @3CX
    29,781 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    177 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 50% Mid-Market
  • 43% Small-Business
3CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Reliability
27
Easy Setup
20
Flexibility
20
Features
18
Cons
Complex Processes
9
Learning Curve
8
Limited Features
8
Connection Issues
7
Difficult Configuration
7
View All Pros and Cons
3CX features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
8.9
Concurrent Calling
Average: 8.8
8.2
Session Summary Notes
Average: 8.5
9.0
Administrator Access
Average: 8.9
Seller Details
Seller
3CX
Company Website
Year Founded
2005
HQ Location
Nicosia
Twitter
@3CX
29,781 Twitter followers
LinkedIn® Page
www.linkedin.com
177 employees on LinkedIn®
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