Check out our list of free Contact Center Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.
If you'd like to see more products and to evaluate additional feature options, compare all Contact Center Software to ensure you get the right product.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f
Users
Salesforce Administrator
Salesforce Developer
Industries
Information Technology and Services
Computer Software
Market Segment
41% Mid-Market
38% Enterprise
User Satisfaction
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
7.6
Concurrent Calling
Average: 8.8
7.9
Session Summary Notes
Average: 8.5
8.5
Administrator Access
Average: 8.9
What G2 Users Think
CP
This product is developed on the Salesforce platform, allowing organizations to create adaptable solutions. Read review
EN
It was incredibly easy to implement, and I found the features to be both rich and highly customizable. Read review
Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f
Users
Salesforce Administrator
Salesforce Developer
Industries
Information Technology and Services
Computer Software
Market Segment
41% Mid-Market
38% Enterprise
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
7.6
Concurrent Calling
Average: 8.8
7.9
Session Summary Notes
Average: 8.5
8.5
Administrator Access
Average: 8.9
CP
This product is developed on the Salesforce platform, allowing organizations to create adaptable solutions. Read review
EN
It was incredibly easy to implement, and I found the features to be both rich and highly customizable. Read review
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu
Users
Customer Service Representative
Supervisor
Industries
Consumer Services
Information Technology and Services
Market Segment
52% Mid-Market
34% Enterprise
User Satisfaction
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.5
8.9
Administrator Access
Average: 8.9
What G2 Users Think
SK
The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
VM
The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu
Users
Customer Service Representative
Supervisor
Industries
Consumer Services
Information Technology and Services
Market Segment
52% Mid-Market
34% Enterprise
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.5
8.9
Administrator Access
Average: 8.9
SK
The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
VM
The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're a unified and reliable communications powerhouse. Aircall seamlessly integrates voice, SMS, WhatsApp, and social
Users
Sales Development Representative
CEO
Industries
Computer Software
Information Technology and Services
Market Segment
54% Small-Business
41% Mid-Market
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
Aircall is a telephony solution that incorporates AI voice capabilities and integrates with various platforms like Salesforce and HubSpot, designed to support distributed and remote teams around the world.
Users like the clear and easy-to-navigate app, the ability to manage calls across multiple team members and devices, and the seamless integration with CRM tools that helps streamline workflows.
Reviewers mentioned occasional issues with the connection, syncing delays with certain CRMs, and the lack of some advanced functionalities that larger enterprises might want.
User Satisfaction
Aircall features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're a unified and reliable communications powerhouse. Aircall seamlessly integrates voice, SMS, WhatsApp, and social
Users
Sales Development Representative
CEO
Industries
Computer Software
Information Technology and Services
Market Segment
54% Small-Business
41% Mid-Market
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
Aircall is a telephony solution that incorporates AI voice capabilities and integrates with various platforms like Salesforce and HubSpot, designed to support distributed and remote teams around the world.
Users like the clear and easy-to-navigate app, the ability to manage calls across multiple team members and devices, and the seamless integration with CRM tools that helps streamline workflows.
Reviewers mentioned occasional issues with the connection, syncing delays with certain CRMs, and the lack of some advanced functionalities that larger enterprises might want.
Aircall features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu
Users
CEO
Account Executive
Industries
Computer Software
Information Technology and Services
Market Segment
63% Small-Business
33% Mid-Market
User Satisfaction
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.6
Concurrent Calling
Average: 8.8
8.5
Session Summary Notes
Average: 8.5
8.8
Administrator Access
Average: 8.9
What G2 Users Think
JH
Customer support has been great, power dialer, CRM integrations, CNAM feature, rotating #'s, reasonable price point - all good. Read review
GE
Product delivers on what it promised. Good quality calls Read review
CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu
Users
CEO
Account Executive
Industries
Computer Software
Information Technology and Services
Market Segment
63% Small-Business
33% Mid-Market
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.6
Concurrent Calling
Average: 8.8
8.5
Session Summary Notes
Average: 8.5
8.8
Administrator Access
Average: 8.9
JH
Customer support has been great, power dialer, CRM integrations, CNAM feature, rotating #'s, reasonable price point - all good. Read review
GE
Product delivers on what it promised. Good quality calls Read review
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs
Users
Customer Service Representative
Customer Support
Industries
Consumer Services
Telecommunications
Market Segment
57% Mid-Market
34% Enterprise
User Satisfaction
UJET features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.5
Concurrent Calling
Average: 8.8
9.4
Session Summary Notes
Average: 8.5
9.5
Administrator Access
Average: 8.9
What G2 Users Think
RM
Omnichannel Support: UJET allows customers to reach out for support through various channels such as phone, chat, email, and social media. This... Read review
MA
The upsides of using UJET include its multi-channel ticketing for streamlined case management, super easy to use, proactive outreach for enhanced... Read review
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs
Users
Customer Service Representative
Customer Support
Industries
Consumer Services
Telecommunications
Market Segment
57% Mid-Market
34% Enterprise
UJET features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.5
Concurrent Calling
Average: 8.8
9.4
Session Summary Notes
Average: 8.5
9.5
Administrator Access
Average: 8.9
RM
Omnichannel Support: UJET allows customers to reach out for support through various channels such as phone, chat, email, and social media. This... Read review
MA
The upsides of using UJET include its multi-channel ticketing for streamlined case management, super easy to use, proactive outreach for enhanced... Read review
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience
Users
Manager
Case Advocate
Industries
Information Technology and Services
Financial Services
Market Segment
46% Mid-Market
40% Enterprise
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
Genesys Cloud CX is a cloud-based customer experience solution that integrates voice, chat, email, social media, and messaging into a single platform, offering features such as real-time analytics, AI capabilities, and scalability.
Reviewers like the user-friendly interface, the platform's seamless integration with other systems, its ability to automate tasks, and the real-time insights it provides into customer interactions.
Reviewers noted challenges with the initial setup and configuration, occasional performance issues due to internet stability, limited advanced customization, and the need for technical expertise for some features.
User Satisfaction
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience
Users
Manager
Case Advocate
Industries
Information Technology and Services
Financial Services
Market Segment
46% Mid-Market
40% Enterprise
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
Genesys Cloud CX is a cloud-based customer experience solution that integrates voice, chat, email, social media, and messaging into a single platform, offering features such as real-time analytics, AI capabilities, and scalability.
Reviewers like the user-friendly interface, the platform's seamless integration with other systems, its ability to automate tasks, and the real-time insights it provides into customer interactions.
Reviewers noted challenges with the initial setup and configuration, occasional performance issues due to internet stability, limited advanced customization, and the need for technical expertise for some features.
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste
Users
CEO
Account Executive
Industries
Computer Software
Financial Services
Market Segment
60% Small-Business
32% Mid-Market
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
JustCall is a cloud-based phone system that allows users to manage calls, texts, and integrate with various CRM platforms.
Reviewers appreciate the platform's seamless integration with CRM systems, its user-friendly interface, and the ability to manage international calls and texts efficiently.
Users mentioned issues with the initial setup process, occasional call quality problems, and slow response times from customer support.
User Satisfaction
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste
Users
CEO
Account Executive
Industries
Computer Software
Financial Services
Market Segment
60% Small-Business
32% Mid-Market
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
JustCall is a cloud-based phone system that allows users to manage calls, texts, and integrate with various CRM platforms.
Reviewers appreciate the platform's seamless integration with CRM systems, its user-friendly interface, and the ability to manage international calls and texts efficiently.
Users mentioned issues with the initial setup process, occasional call quality problems, and slow response times from customer support.
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Aloware is a compliant, AI-driven phone system designed to enhance sales conversations by integrating seamlessly with your Customer Relationship Management (CRM) software. This innovative solution emp
Users
Account Executive
National Account Executive
Industries
Computer Software
Marketing and Advertising
Market Segment
51% Small-Business
48% Mid-Market
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
Aloware is a communication platform that allows businesses to make calls, send text messages, and manage contacts.
Users frequently mention the ease of use, the seamless integration with CRM systems, and the ability to listen to calls and get AI-generated summaries as standout features.
Users reported occasional issues with notifications not appearing, the mobile app lacking support for call transfers, and the platform being resource-intensive, causing slowdowns on both Apple OS and Windows.
User Satisfaction
Aloware features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Aloware is a compliant, AI-driven phone system designed to enhance sales conversations by integrating seamlessly with your Customer Relationship Management (CRM) software. This innovative solution emp
Users
Account Executive
National Account Executive
Industries
Computer Software
Marketing and Advertising
Market Segment
51% Small-Business
48% Mid-Market
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
Aloware is a communication platform that allows businesses to make calls, send text messages, and manage contacts.
Users frequently mention the ease of use, the seamless integration with CRM systems, and the ability to listen to calls and get AI-generated summaries as standout features.
Users reported occasional issues with notifications not appearing, the mobile app lacking support for call transfers, and the platform being resource-intensive, causing slowdowns on both Apple OS and Windows.
Aloware features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide,
Users
Owner
CEO
Industries
Marketing and Advertising
Real Estate
Market Segment
74% Small-Business
21% Mid-Market
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
CallRail is a call tracking and analytics platform that helps businesses understand where their leads are coming from and manage incoming calls efficiently.
Users like CallRail's easy-to-use platform, its ability to track and attribute calls to specific marketing campaigns, and its seamless integration with other tools like Google Ads and CRM systems.
Users reported issues with the mobile app, the AI assistant lacking a natural, human-like quality, and difficulties with the initial setup process and integration with certain software.
User Satisfaction
CallRail features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide,
Users
Owner
CEO
Industries
Marketing and Advertising
Real Estate
Market Segment
74% Small-Business
21% Mid-Market
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
CallRail is a call tracking and analytics platform that helps businesses understand where their leads are coming from and manage incoming calls efficiently.
Users like CallRail's easy-to-use platform, its ability to track and attribute calls to specific marketing campaigns, and its seamless integration with other tools like Google Ads and CRM systems.
Users reported issues with the mobile app, the AI assistant lacking a natural, human-like quality, and difficulties with the initial setup process and integration with certain software.
CallRail features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale.
The
Users
Associate
Assistant Manager
Industries
Financial Services
Hospital & Health Care
Market Segment
62% Mid-Market
28% Small-Business
User Satisfaction
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.1
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.5
9.1
Administrator Access
Average: 8.9
What G2 Users Think
SA
The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer... Read review
PG
Easy-to-navigate dashboard with a simple and intuitive design.
Minimal training required for new users.
IVR (Interactive Voice Response) improves... Read review
Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale.
The
Users
Associate
Assistant Manager
Industries
Financial Services
Hospital & Health Care
Market Segment
62% Mid-Market
28% Small-Business
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.1
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.5
9.1
Administrator Access
Average: 8.9
SA
The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer... Read review
PG
Easy-to-navigate dashboard with a simple and intuitive design.
Minimal training required for new users.
IVR (Interactive Voice Response) improves... Read review
Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team
Users
Customer Service Agent
Industries
Retail
Leisure, Travel & Tourism
Market Segment
53% Mid-Market
43% Small-Business
User Satisfaction
Dixa features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.2
Concurrent Calling
Average: 8.8
8.5
Session Summary Notes
Average: 8.5
8.7
Administrator Access
Average: 8.9
What G2 Users Think
RF
Dixa knows a lot of fine words, regarding good customer service.
Unfortunately it is only words.. Read review
HJ
Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track... Read review
Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team
Users
Customer Service Agent
Industries
Retail
Leisure, Travel & Tourism
Market Segment
53% Mid-Market
43% Small-Business
Dixa features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.2
Concurrent Calling
Average: 8.8
8.5
Session Summary Notes
Average: 8.5
8.7
Administrator Access
Average: 8.9
RF
Dixa knows a lot of fine words, regarding good customer service.
Unfortunately it is only words.. Read review
HJ
Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track... Read review
Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales.
Give your clients
Users
CEO
Director
Industries
Staffing and Recruiting
Insurance
Market Segment
78% Small-Business
19% Mid-Market
User Satisfaction
Ringover features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.9
Session Summary Notes
Average: 8.5
9.0
Administrator Access
Average: 8.9
What G2 Users Think
KG
Ringover is a professional communication solution that stands out for its ease of use and efficiency. I particularly appreciate its intuitive... Read review
PD
Easy to use and simple for employees, making the entire process smooth and hassle-free. Overall, the experience was excellent from start to finish,... Read review
Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales.
Give your clients
Users
CEO
Director
Industries
Staffing and Recruiting
Insurance
Market Segment
78% Small-Business
19% Mid-Market
Ringover features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.9
Session Summary Notes
Average: 8.5
9.0
Administrator Access
Average: 8.9
KG
Ringover is a professional communication solution that stands out for its ease of use and efficiency. I particularly appreciate its intuitive... Read review
PD
Easy to use and simple for employees, making the entire process smooth and hassle-free. Overall, the experience was excellent from start to finish,... Read review
3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c
Users
IT Manager
Systems Administrator
Industries
Information Technology and Services
Telecommunications
Market Segment
51% Mid-Market
42% Small-Business
User Satisfaction
3CX features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.2
Session Summary Notes
Average: 8.5
9.0
Administrator Access
Average: 8.9
What G2 Users Think
BB
The price is 2nd to none for sure and it does work well on call quality. Read review
AG
3CX stands out for its flexible deployment, robust feature set, and cost-effective plans, including a free version for up to 10 users Read review
3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c
Users
IT Manager
Systems Administrator
Industries
Information Technology and Services
Telecommunications
Market Segment
51% Mid-Market
42% Small-Business
3CX features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.2
Session Summary Notes
Average: 8.5
9.0
Administrator Access
Average: 8.9
BB
The price is 2nd to none for sure and it does work well on call quality. Read review
AG
3CX stands out for its flexible deployment, robust feature set, and cost-effective plans, including a free version for up to 10 users Read review
Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction.
Dialpad Support moderni
Users
Account Manager
Customer Service Rep
Industries
Financial Services
Consumer Services
Market Segment
55% Mid-Market
39% Small-Business
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
Dialpad is a tool that provides support for handling calls, meeting with coworkers, and monitoring team communications.
Users frequently mention the ease of implementation, the ability to gather valuable data through insights/analytics, and the proactive, hands-on customer support that includes follow-ups.
Reviewers mentioned challenges such as the tool being resource-intensive on PCs, the inability to ring all members of a contact center simultaneously, and occasional delays in resolution due to escalation to the telephony team.
User Satisfaction
Dialpad Support features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction.
Dialpad Support moderni
Users
Account Manager
Customer Service Rep
Industries
Financial Services
Consumer Services
Market Segment
55% Mid-Market
39% Small-Business
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
Dialpad is a tool that provides support for handling calls, meeting with coworkers, and monitoring team communications.
Users frequently mention the ease of implementation, the ability to gather valuable data through insights/analytics, and the proactive, hands-on customer support that includes follow-ups.
Reviewers mentioned challenges such as the tool being resource-intensive on PCs, the inability to ring all members of a contact center simultaneously, and occasional delays in resolution due to escalation to the telephony team.
Dialpad Support features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.
Users
CEO
Founder
Industries
Information Technology and Services
Computer Software
Market Segment
40% Small-Business
38% Mid-Market
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
Sobot is a communication management platform that centralizes client communication channels, allowing for efficient tracking of service usage and performance.
Reviewers appreciate Sobot's ability to streamline communication between various departments, improve response times, and provide a clear overview of all client interactions.
Reviewers experienced challenges with initial onboarding and customization, occasional syncing issues with CRM, and a need for more granular analytics and advanced data visualization.
User Satisfaction
Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.
Users
CEO
Founder
Industries
Information Technology and Services
Computer Software
Market Segment
40% Small-Business
38% Mid-Market
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
Sobot is a communication management platform that centralizes client communication channels, allowing for efficient tracking of service usage and performance.
Reviewers appreciate Sobot's ability to streamline communication between various departments, improve response times, and provide a clear overview of all client interactions.
Reviewers experienced challenges with initial onboarding and customization, occasional syncing issues with CRM, and a need for more granular analytics and advanced data visualization.
Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.