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Top Free Contact Center Software

Check out our list of free Contact Center Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Contact Center Software to ensure you get the right product.

View Free Contact Center Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
79 Contact Center Products Available
(7,162)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Service Cloud
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Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    7.6
    Concurrent Calling
    Average: 8.8
    7.9
    Session Summary Notes
    Average: 8.5
    8.5
    Administrator Access
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Chris P.
    CP
    This product is developed on the Salesforce platform, allowing organizations to create adaptable solutions. Read review
    Verified User in Non-Profit Organization Management
    EN
    It was incredibly easy to implement, and I found the features to be both rich and highly customizable. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    580,231 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    83,838 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
7.6
Concurrent Calling
Average: 8.8
7.9
Session Summary Notes
Average: 8.5
8.5
Administrator Access
Average: 8.9
Chris P.
CP
This product is developed on the Salesforce platform, allowing organizations to create adaptable solutions. Read review
Verified User in Non-Profit Organization Management
EN
It was incredibly easy to implement, and I found the features to be both rich and highly customizable. Read review
Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
580,231 Twitter followers
LinkedIn® Page
www.linkedin.com
83,838 employees on LinkedIn®
(1,724)4.3 out of 5
View top Consulting Services for NiCE CXone Mpower
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Entry Level Price:Starting at $71.00
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Concurrent Calling
    Average: 8.8
    8.6
    Session Summary Notes
    Average: 8.5
    8.9
    Administrator Access
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • SK
    The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
    VM
    The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,700 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,296 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.5
8.9
Administrator Access
Average: 8.9
SK
The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
VM
The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,700 Twitter followers
LinkedIn® Page
www.linkedin.com
13,296 employees on LinkedIn®
Ownership
NASDAQ: NICE

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(1,437)4.4 out of 5
Optimized for quick response
View top Consulting Services for Aircall
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Entry Level Price:$30 User/Month (Billed...
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're a unified and reliable communications powerhouse. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

    Users
    • Sales Development Representative
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Small-Business
    • 41% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aircall is a telephony solution that incorporates AI voice capabilities and integrates with various platforms like Salesforce and HubSpot, designed to support distributed and remote teams around the world.
    • Users like the clear and easy-to-navigate app, the ability to manage calls across multiple team members and devices, and the seamless integration with CRM tools that helps streamline workflows.
    • Reviewers mentioned occasional issues with the connection, syncing delays with certain CRMs, and the lack of some advanced functionalities that larger enterprises might want.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Aircall features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Concurrent Calling
    Average: 8.8
    8.8
    Session Summary Notes
    Average: 8.5
    8.9
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Aircall
    Company Website
    Year Founded
    2014
    HQ Location
    New York
    Twitter
    @aircall
    4,975 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    704 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're a unified and reliable communications powerhouse. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

Users
  • Sales Development Representative
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Small-Business
  • 41% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aircall is a telephony solution that incorporates AI voice capabilities and integrates with various platforms like Salesforce and HubSpot, designed to support distributed and remote teams around the world.
  • Users like the clear and easy-to-navigate app, the ability to manage calls across multiple team members and devices, and the seamless integration with CRM tools that helps streamline workflows.
  • Reviewers mentioned occasional issues with the connection, syncing delays with certain CRMs, and the lack of some advanced functionalities that larger enterprises might want.
Aircall features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.5
8.9
Administrator Access
Average: 8.9
Seller Details
Seller
Aircall
Company Website
Year Founded
2014
HQ Location
New York
Twitter
@aircall
4,975 Twitter followers
LinkedIn® Page
www.linkedin.com
704 employees on LinkedIn®
(1,624)4.4 out of 5
Optimized for quick response
15th Easiest To Use in Contact Center software
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Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CloudTalk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Concurrent Calling
    Average: 8.8
    8.5
    Session Summary Notes
    Average: 8.5
    8.8
    Administrator Access
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • JH
    Customer support has been great, power dialer, CRM integrations, CNAM feature, rotating #'s, reasonable price point - all good. Read review
    Gabriel E.
    GE
    Product delivers on what it promised. Good quality calls Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    148 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 33% Mid-Market
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.6
Concurrent Calling
Average: 8.8
8.5
Session Summary Notes
Average: 8.5
8.8
Administrator Access
Average: 8.9
JH
Customer support has been great, power dialer, CRM integrations, CNAM feature, rotating #'s, reasonable price point - all good. Read review
Gabriel E.
GE
Product delivers on what it promised. Good quality calls Read review
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
148 employees on LinkedIn®
(1,121)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Contact Center software
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  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

    Users
    • Customer Service Representative
    • Customer Support
    Industries
    • Consumer Services
    • Telecommunications
    Market Segment
    • 57% Mid-Market
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • UJET features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.5
    Concurrent Calling
    Average: 8.8
    9.4
    Session Summary Notes
    Average: 8.5
    9.5
    Administrator Access
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Rashad M.
    RM
    Omnichannel Support: UJET allows customers to reach out for support through various channels such as phone, chat, email, and social media. This... Read review
    Moises A.
    MA
    The upsides of using UJET include its multi-channel ticketing for streamlined case management, super easy to use, proactive outreach for enhanced... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    UJET
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @UJET
    1,340 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    309 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

Users
  • Customer Service Representative
  • Customer Support
Industries
  • Consumer Services
  • Telecommunications
Market Segment
  • 57% Mid-Market
  • 34% Enterprise
UJET features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.5
Concurrent Calling
Average: 8.8
9.4
Session Summary Notes
Average: 8.5
9.5
Administrator Access
Average: 8.9
Rashad M.
RM
Omnichannel Support: UJET allows customers to reach out for support through various channels such as phone, chat, email, and social media. This... Read review
Moises A.
MA
The upsides of using UJET include its multi-channel ticketing for streamlined case management, super easy to use, proactive outreach for enhanced... Read review
Seller Details
Seller
UJET
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@UJET
1,340 Twitter followers
LinkedIn® Page
www.linkedin.com
309 employees on LinkedIn®
(1,480)4.4 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a cloud-based customer experience solution that integrates voice, chat, email, social media, and messaging into a single platform, offering features such as real-time analytics, AI capabilities, and scalability.
    • Reviewers like the user-friendly interface, the platform's seamless integration with other systems, its ability to automate tasks, and the real-time insights it provides into customer interactions.
    • Reviewers noted challenges with the initial setup and configuration, occasional performance issues due to internet stability, limited advanced customization, and the need for technical expertise for some features.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Concurrent Calling
    Average: 8.8
    8.3
    Session Summary Notes
    Average: 8.5
    8.8
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,375 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,410 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a cloud-based customer experience solution that integrates voice, chat, email, social media, and messaging into a single platform, offering features such as real-time analytics, AI capabilities, and scalability.
  • Reviewers like the user-friendly interface, the platform's seamless integration with other systems, its ability to automate tasks, and the real-time insights it provides into customer interactions.
  • Reviewers noted challenges with the initial setup and configuration, occasional performance issues due to internet stability, limited advanced customization, and the need for technical expertise for some features.
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.5
8.8
Administrator Access
Average: 8.9
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,375 Twitter followers
LinkedIn® Page
www.linkedin.com
8,410 employees on LinkedIn®
(2,247)4.3 out of 5
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Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 60% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a cloud-based phone system that allows users to manage calls, texts, and integrate with various CRM platforms.
    • Reviewers appreciate the platform's seamless integration with CRM systems, its user-friendly interface, and the ability to manage international calls and texts efficiently.
    • Users mentioned issues with the initial setup process, occasional call quality problems, and slow response times from customer support.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Concurrent Calling
    Average: 8.8
    8.3
    Session Summary Notes
    Average: 8.5
    8.4
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    415 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 60% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a cloud-based phone system that allows users to manage calls, texts, and integrate with various CRM platforms.
  • Reviewers appreciate the platform's seamless integration with CRM systems, its user-friendly interface, and the ability to manage international calls and texts efficiently.
  • Users mentioned issues with the initial setup process, occasional call quality problems, and slow response times from customer support.
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.0
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.5
8.4
Administrator Access
Average: 8.9
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
302 Twitter followers
LinkedIn® Page
www.linkedin.com
415 employees on LinkedIn®
(820)4.1 out of 5
Optimized for quick response
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Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aloware is a compliant, AI-driven phone system designed to enhance sales conversations by integrating seamlessly with your Customer Relationship Management (CRM) software. This innovative solution emp

    Users
    • Account Executive
    • National Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 51% Small-Business
    • 48% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aloware is a communication platform that allows businesses to make calls, send text messages, and manage contacts.
    • Users frequently mention the ease of use, the seamless integration with CRM systems, and the ability to listen to calls and get AI-generated summaries as standout features.
    • Users reported occasional issues with notifications not appearing, the mobile app lacking support for call transfers, and the platform being resource-intensive, causing slowdowns on both Apple OS and Windows.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Aloware features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Concurrent Calling
    Average: 8.8
    8.2
    Session Summary Notes
    Average: 8.5
    8.5
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Aloware
    Company Website
    Year Founded
    2017
    HQ Location
    Los Angeles, California
    Twitter
    @alowaretalk
    403 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    71 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aloware is a compliant, AI-driven phone system designed to enhance sales conversations by integrating seamlessly with your Customer Relationship Management (CRM) software. This innovative solution emp

Users
  • Account Executive
  • National Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 51% Small-Business
  • 48% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aloware is a communication platform that allows businesses to make calls, send text messages, and manage contacts.
  • Users frequently mention the ease of use, the seamless integration with CRM systems, and the ability to listen to calls and get AI-generated summaries as standout features.
  • Users reported occasional issues with notifications not appearing, the mobile app lacking support for call transfers, and the platform being resource-intensive, causing slowdowns on both Apple OS and Windows.
Aloware features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.3
Concurrent Calling
Average: 8.8
8.2
Session Summary Notes
Average: 8.5
8.5
Administrator Access
Average: 8.9
Seller Details
Seller
Aloware
Company Website
Year Founded
2017
HQ Location
Los Angeles, California
Twitter
@alowaretalk
403 Twitter followers
LinkedIn® Page
www.linkedin.com
71 employees on LinkedIn®
(1,605)4.5 out of 5
Optimized for quick response
View top Consulting Services for CallRail
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Entry Level Price:Starting at $50.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide,

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Real Estate
    Market Segment
    • 74% Small-Business
    • 21% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • CallRail is a call tracking and analytics platform that helps businesses understand where their leads are coming from and manage incoming calls efficiently.
    • Users like CallRail's easy-to-use platform, its ability to track and attribute calls to specific marketing campaigns, and its seamless integration with other tools like Google Ads and CRM systems.
    • Users reported issues with the mobile app, the AI assistant lacking a natural, human-like quality, and difficulties with the initial setup process and integration with certain software.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CallRail features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Concurrent Calling
    Average: 8.8
    8.4
    Session Summary Notes
    Average: 8.5
    8.9
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CallRail
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @CallRail
    6,092 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    350 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide,

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Real Estate
Market Segment
  • 74% Small-Business
  • 21% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • CallRail is a call tracking and analytics platform that helps businesses understand where their leads are coming from and manage incoming calls efficiently.
  • Users like CallRail's easy-to-use platform, its ability to track and attribute calls to specific marketing campaigns, and its seamless integration with other tools like Google Ads and CRM systems.
  • Users reported issues with the mobile app, the AI assistant lacking a natural, human-like quality, and difficulties with the initial setup process and integration with certain software.
CallRail features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.4
Concurrent Calling
Average: 8.8
8.4
Session Summary Notes
Average: 8.5
8.9
Administrator Access
Average: 8.9
Seller Details
Seller
CallRail
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@CallRail
6,092 Twitter followers
LinkedIn® Page
www.linkedin.com
350 employees on LinkedIn®
(617)4.6 out of 5
13th Easiest To Use in Contact Center software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 28% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ozonetel features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.1
    Concurrent Calling
    Average: 8.8
    8.8
    Session Summary Notes
    Average: 8.5
    9.1
    Administrator Access
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Samuel A.
    SA
    The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer... Read review
    Pooja  G.
    PG
    Easy-to-navigate dashboard with a simple and intuitive design. Minimal training required for new users. IVR (Interactive Voice Response) improves... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    792 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    362 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 28% Small-Business
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.1
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.5
9.1
Administrator Access
Average: 8.9
Samuel A.
SA
The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer... Read review
Pooja  G.
PG
Easy-to-navigate dashboard with a simple and intuitive design. Minimal training required for new users. IVR (Interactive Voice Response) improves... Read review
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
792 Twitter followers
LinkedIn® Page
www.linkedin.com
362 employees on LinkedIn®
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

    Users
    • Customer Service Agent
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 53% Mid-Market
    • 43% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dixa features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.2
    Concurrent Calling
    Average: 8.8
    8.5
    Session Summary Notes
    Average: 8.5
    8.7
    Administrator Access
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Rune F.
    RF
    Dixa knows a lot of fine words, regarding good customer service. Unfortunately it is only words.. Read review
    Hirday J.
    HJ
    Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dixa
    Year Founded
    2015
    HQ Location
    Copenhagen, Capital Region
    Twitter
    @DixaApp
    2,743 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    172 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

Users
  • Customer Service Agent
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 53% Mid-Market
  • 43% Small-Business
Dixa features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.2
Concurrent Calling
Average: 8.8
8.5
Session Summary Notes
Average: 8.5
8.7
Administrator Access
Average: 8.9
Rune F.
RF
Dixa knows a lot of fine words, regarding good customer service. Unfortunately it is only words.. Read review
Hirday J.
HJ
Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track... Read review
Seller Details
Seller
Dixa
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Twitter
@DixaApp
2,743 Twitter followers
LinkedIn® Page
www.linkedin.com
172 employees on LinkedIn®
(426)4.6 out of 5
10th Easiest To Use in Contact Center software
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Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients

    Users
    • CEO
    • Director
    Industries
    • Staffing and Recruiting
    • Insurance
    Market Segment
    • 78% Small-Business
    • 19% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ringover features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Concurrent Calling
    Average: 8.8
    8.9
    Session Summary Notes
    Average: 8.5
    9.0
    Administrator Access
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Kévin G.
    KG
    Ringover is a professional communication solution that stands out for its ease of use and efficiency. I particularly appreciate its intuitive... Read review
    Paul D.
    PD
    Easy to use and simple for employees, making the entire process smooth and hassle-free. Overall, the experience was excellent from start to finish,... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Ringover
    Year Founded
    2018
    HQ Location
    Montrouge
    Twitter
    @ringoverapp
    863 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    214 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients

Users
  • CEO
  • Director
Industries
  • Staffing and Recruiting
  • Insurance
Market Segment
  • 78% Small-Business
  • 19% Mid-Market
Ringover features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.9
Session Summary Notes
Average: 8.5
9.0
Administrator Access
Average: 8.9
Kévin G.
KG
Ringover is a professional communication solution that stands out for its ease of use and efficiency. I particularly appreciate its intuitive... Read review
Paul D.
PD
Easy to use and simple for employees, making the entire process smooth and hassle-free. Overall, the experience was excellent from start to finish,... Read review
Seller Details
Seller
Ringover
Year Founded
2018
HQ Location
Montrouge
Twitter
@ringoverapp
863 Twitter followers
LinkedIn® Page
www.linkedin.com
214 employees on LinkedIn®
(515)4.4 out of 5
View top Consulting Services for 3CX
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 51% Mid-Market
    • 42% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • 3CX features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Concurrent Calling
    Average: 8.8
    8.2
    Session Summary Notes
    Average: 8.5
    9.0
    Administrator Access
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Brandon B.
    BB
    The price is 2nd to none for sure and it does work well on call quality. Read review
    Abi G.
    AG
    3CX stands out for its flexible deployment, robust feature set, and cost-effective plans, including a free version for up to 10 users Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    3CX
    Company Website
    Year Founded
    2005
    HQ Location
    Nicosia
    Twitter
    @3CX
    29,312 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    172 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 51% Mid-Market
  • 42% Small-Business
3CX features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.2
Session Summary Notes
Average: 8.5
9.0
Administrator Access
Average: 8.9
Brandon B.
BB
The price is 2nd to none for sure and it does work well on call quality. Read review
Abi G.
AG
3CX stands out for its flexible deployment, robust feature set, and cost-effective plans, including a free version for up to 10 users Read review
Seller Details
Seller
3CX
Company Website
Year Founded
2005
HQ Location
Nicosia
Twitter
@3CX
29,312 Twitter followers
LinkedIn® Page
www.linkedin.com
172 employees on LinkedIn®
(544)4.4 out of 5
Optimized for quick response
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

    Users
    • Account Manager
    • Customer Service Rep
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 55% Mid-Market
    • 39% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad is a tool that provides support for handling calls, meeting with coworkers, and monitoring team communications.
    • Users frequently mention the ease of implementation, the ability to gather valuable data through insights/analytics, and the proactive, hands-on customer support that includes follow-ups.
    • Reviewers mentioned challenges such as the tool being resource-intensive on PCs, the inability to ring all members of a contact center simultaneously, and occasional delays in resolution due to escalation to the telephony team.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dialpad Support features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Concurrent Calling
    Average: 8.8
    8.5
    Session Summary Notes
    Average: 8.5
    8.7
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    58 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,468 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

Users
  • Account Manager
  • Customer Service Rep
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 55% Mid-Market
  • 39% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad is a tool that provides support for handling calls, meeting with coworkers, and monitoring team communications.
  • Users frequently mention the ease of implementation, the ability to gather valuable data through insights/analytics, and the proactive, hands-on customer support that includes follow-ups.
  • Reviewers mentioned challenges such as the tool being resource-intensive on PCs, the inability to ring all members of a contact center simultaneously, and occasional delays in resolution due to escalation to the telephony team.
Dialpad Support features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.4
Concurrent Calling
Average: 8.8
8.5
Session Summary Notes
Average: 8.5
8.7
Administrator Access
Average: 8.9
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
58 Twitter followers
LinkedIn® Page
www.linkedin.com
1,468 employees on LinkedIn®
(405)4.8 out of 5
4th Easiest To Use in Contact Center software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Small-Business
    • 38% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sobot is a communication management platform that centralizes client communication channels, allowing for efficient tracking of service usage and performance.
    • Reviewers appreciate Sobot's ability to streamline communication between various departments, improve response times, and provide a clear overview of all client interactions.
    • Reviewers experienced challenges with initial onboarding and customization, occasional syncing issues with CRM, and a need for more granular analytics and advanced data visualization.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.9
    9.8
    Concurrent Calling
    Average: 8.8
    9.8
    Session Summary Notes
    Average: 8.5
    9.8
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sobot
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Small-Business
  • 38% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sobot is a communication management platform that centralizes client communication channels, allowing for efficient tracking of service usage and performance.
  • Reviewers appreciate Sobot's ability to streamline communication between various departments, improve response times, and provide a clear overview of all client interactions.
  • Reviewers experienced challenges with initial onboarding and customization, occasional syncing issues with CRM, and a need for more granular analytics and advanced data visualization.
Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.9
9.8
Concurrent Calling
Average: 8.8
9.8
Session Summary Notes
Average: 8.5
9.8
Administrator Access
Average: 8.9
Seller Details
Seller
Sobot
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®