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Best Contact Center Software with On-premises Capabilities

Below are the top-rated Contact Center Software with On-premises capabilities, as verified by G2’s Research team. Real users have identified On-premises as an important function of Contact Center Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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21 Listings in Contact Center Available
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    G2 Score
Webex Contact Center
(168)4.4 out of 5
Optimized for quick response
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-servic

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 42% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Webex Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    18
    Ease of Use
    17
    Call Management
    10
    Efficiency
    9
    Integrations
    9
    Cons
    Integration Issues
    5
    Limited Customization
    4
    Poor Customer Support
    4
    Slow Loading
    4
    Complex Features
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Webex Contact Center features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.1
    Concurrent Calling
    Average: 8.8
    8.9
    Session Summary Notes
    Average: 8.6
    9.1
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,631 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,386 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-servic

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 42% Mid-Market
  • 33% Enterprise
Webex Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
18
Ease of Use
17
Call Management
10
Efficiency
9
Integrations
9
Cons
Integration Issues
5
Limited Customization
4
Poor Customer Support
4
Slow Loading
4
Complex Features
3
View All Pros and Cons
Webex Contact Center features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
9.1
Concurrent Calling
Average: 8.8
8.9
Session Summary Notes
Average: 8.6
9.1
Administrator Access
Average: 8.9
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,631 Twitter followers
LinkedIn® Page
www.linkedin.com
95,386 employees on LinkedIn®
Sprinklr Service
(724)4.3 out of 5
Optimized for quick response
Entry Level Price:$3,600.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Social Media Specialist
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 41% Enterprise
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Service is a customer engagement platform that equips agents with necessary information to address inbound social care messages and manage customer engagements across multiple social channels.
    • Users like Sprinklr Service's ability to unify customer interactions across multiple channels into one platform, its robust and dependable hub for managing customer engagements, and its highly configurable nature despite being a SaaS solution.
    • Reviewers mentioned that switching from Service dashboards to Engagement dashboards can be difficult, the platform can experience intermittent connectivity issues, and the initial setup can be complex and time-consuming.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    98
    Features
    73
    Helpful
    54
    Efficiency
    45
    Customer Support
    41
    Cons
    Missing Features
    33
    Complexity
    30
    Slow Loading
    29
    Learning Curve
    28
    Steep Learning Curve
    24
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    7.3
    Concurrent Calling
    Average: 8.8
    7.8
    Session Summary Notes
    Average: 8.6
    7.8
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,206 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Social Media Specialist
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 41% Enterprise
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Service is a customer engagement platform that equips agents with necessary information to address inbound social care messages and manage customer engagements across multiple social channels.
  • Users like Sprinklr Service's ability to unify customer interactions across multiple channels into one platform, its robust and dependable hub for managing customer engagements, and its highly configurable nature despite being a SaaS solution.
  • Reviewers mentioned that switching from Service dashboards to Engagement dashboards can be difficult, the platform can experience intermittent connectivity issues, and the initial setup can be complex and time-consuming.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
98
Features
73
Helpful
54
Efficiency
45
Customer Support
41
Cons
Missing Features
33
Complexity
30
Slow Loading
29
Learning Curve
28
Steep Learning Curve
24
View All Pros and Cons
Sprinklr Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
7.3
Concurrent Calling
Average: 8.8
7.8
Session Summary Notes
Average: 8.6
7.8
Administrator Access
Average: 8.9
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,206 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
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3CX
(531)4.4 out of 5
View top Consulting Services for 3CX
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 50% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • 3CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    37
    Reliability
    27
    Easy Setup
    20
    Flexibility
    20
    Features
    18
    Cons
    Complex Processes
    9
    Learning Curve
    8
    Limited Features
    8
    Connection Issues
    7
    Difficult Configuration
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 3CX features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Concurrent Calling
    Average: 8.8
    8.3
    Session Summary Notes
    Average: 8.6
    9.0
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    3CX
    Company Website
    Year Founded
    2005
    HQ Location
    Nicosia
    Twitter
    @3CX
    30,331 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    181 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 50% Mid-Market
  • 43% Small-Business
3CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Reliability
27
Easy Setup
20
Flexibility
20
Features
18
Cons
Complex Processes
9
Learning Curve
8
Limited Features
8
Connection Issues
7
Difficult Configuration
7
View All Pros and Cons
3CX features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
9.0
Administrator Access
Average: 8.9
Seller Details
Seller
3CX
Company Website
Year Founded
2005
HQ Location
Nicosia
Twitter
@3CX
30,331 Twitter followers
LinkedIn® Page
www.linkedin.com
181 employees on LinkedIn®
uContact
(27)4.6 out of 5
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    uContact is net2phone's cloud & omnichannel contact center solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simple

    Users
    No information available
    Industries
    • Telecommunications
    • Financial Services
    Market Segment
    • 67% Mid-Market
    • 26% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • uContact features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Concurrent Calling
    Average: 8.8
    9.2
    Session Summary Notes
    Average: 8.6
    9.3
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    net2phone
    Year Founded
    1996
    HQ Location
    Newark, NJ
    Twitter
    @net2phone
    1,901 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    297 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

uContact is net2phone's cloud & omnichannel contact center solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simple

Users
No information available
Industries
  • Telecommunications
  • Financial Services
Market Segment
  • 67% Mid-Market
  • 26% Small-Business
uContact features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.1
Concurrent Calling
Average: 8.8
9.2
Session Summary Notes
Average: 8.6
9.3
Administrator Access
Average: 8.9
Seller Details
Seller
net2phone
Year Founded
1996
HQ Location
Newark, NJ
Twitter
@net2phone
1,901 Twitter followers
LinkedIn® Page
www.linkedin.com
297 employees on LinkedIn®
LiveAgent
(1,531)4.5 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a ticketing solution that allows users to track and manage customer inquiries and support requests.
    • Users like the detailed reporting, multi-site live chat system, and the ability to categorize tickets by support department or project, which enhances productivity and customer response management.
    • Users mentioned issues with mobile platform integration, slow page loading times during high traffic, basic control panel interface, and the need for more flexible customization options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    57
    Features
    46
    Customer Support
    45
    Helpful
    40
    Efficiency
    35
    Cons
    Learning Curve
    12
    Missing Features
    12
    Steep Learning Curve
    10
    Lack of Features
    9
    Not Intuitive
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Concurrent Calling
    Average: 8.8
    9.3
    Session Summary Notes
    Average: 8.6
    8.6
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    483 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a ticketing solution that allows users to track and manage customer inquiries and support requests.
  • Users like the detailed reporting, multi-site live chat system, and the ability to categorize tickets by support department or project, which enhances productivity and customer response management.
  • Users mentioned issues with mobile platform integration, slow page loading times during high traffic, basic control panel interface, and the need for more flexible customization options.
LiveAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
57
Features
46
Customer Support
45
Helpful
40
Efficiency
35
Cons
Learning Curve
12
Missing Features
12
Steep Learning Curve
10
Lack of Features
9
Not Intuitive
9
View All Pros and Cons
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.1
Concurrent Calling
Average: 8.8
9.3
Session Summary Notes
Average: 8.6
8.6
Administrator Access
Average: 8.9
Seller Details
Seller
QualityUnit
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
483 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
Creatio
(311)4.7 out of 5
View top Consulting Services for Creatio
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creatio is a global vendor of an agentic CRM and workflow platform with no-code and AI at its core, designed to help users streamline their business processes and enhance customer interactions through

    Users
    • CEO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 46% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Creatio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Efficiency
    21
    Customizability
    19
    Customization
    19
    Customization Options
    17
    Cons
    Learning Curve
    10
    Missing Features
    10
    Limited Features
    8
    Limited Customization
    6
    Limited Options
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creatio features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Concurrent Calling
    Average: 8.8
    8.3
    Session Summary Notes
    Average: 8.6
    9.3
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creatio
    Company Website
    Year Founded
    2014
    HQ Location
    Boston, Massachusetts
    Twitter
    @Creatio_Global
    3,999 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,104 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creatio is a global vendor of an agentic CRM and workflow platform with no-code and AI at its core, designed to help users streamline their business processes and enhance customer interactions through

Users
  • CEO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 46% Small-Business
  • 40% Mid-Market
Creatio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Efficiency
21
Customizability
19
Customization
19
Customization Options
17
Cons
Learning Curve
10
Missing Features
10
Limited Features
8
Limited Customization
6
Limited Options
5
View All Pros and Cons
Creatio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
9.3
Administrator Access
Average: 8.9
Seller Details
Seller
Creatio
Company Website
Year Founded
2014
HQ Location
Boston, Massachusetts
Twitter
@Creatio_Global
3,999 Twitter followers
LinkedIn® Page
www.linkedin.com
1,104 employees on LinkedIn®
Clarity Connect
(10)3.8 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Clarity Connect is a full-featured contact center native to Skype for Business. This means Clarity Connect adds missing functionality without duplicating or complicating the infrastructure or call con

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Clarity Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    2
    Call Recording
    1
    Ease of Use
    1
    Cons
    Chat Functionality Issues
    2
    Complexity
    1
    Data Management
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Clarity Connect features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Concurrent Calling
    Average: 8.8
    8.0
    Session Summary Notes
    Average: 8.6
    9.0
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Clarity Consulting
    Year Founded
    1994
    HQ Location
    Chicago, IL
    Twitter
    @clarityconlegal
    44 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,315 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Clarity Connect is a full-featured contact center native to Skype for Business. This means Clarity Connect adds missing functionality without duplicating or complicating the infrastructure or call con

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 40% Enterprise
Clarity Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
2
Call Recording
1
Ease of Use
1
Cons
Chat Functionality Issues
2
Complexity
1
Data Management
1
View All Pros and Cons
Clarity Connect features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.9
8.0
Concurrent Calling
Average: 8.8
8.0
Session Summary Notes
Average: 8.6
9.0
Administrator Access
Average: 8.9
Seller Details
Seller
Clarity Consulting
Year Founded
1994
HQ Location
Chicago, IL
Twitter
@clarityconlegal
44 Twitter followers
LinkedIn® Page
www.linkedin.com
4,315 employees on LinkedIn®
Ameyo by Exotel Cloud Contact Center
(251)4.3 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media e

    Users
    • Inside sales specialist
    • Assistant Manager
    Industries
    • Education Management
    • Financial Services
    Market Segment
    • 49% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ameyo by Exotel Cloud Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Features
    3
    Integrations
    3
    Interactions Management
    3
    Reliability
    3
    Cons
    Limited Customization
    4
    Difficult Setup
    3
    Learning Curve
    3
    Complex Features
    2
    Complexity
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ameyo by Exotel Cloud Contact Center features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Concurrent Calling
    Average: 8.8
    8.7
    Session Summary Notes
    Average: 8.6
    8.8
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Exotel
    Year Founded
    2011
    HQ Location
    Bangalore, Karnataka
    Twitter
    @Exotel
    2,930 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    726 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media e

Users
  • Inside sales specialist
  • Assistant Manager
Industries
  • Education Management
  • Financial Services
Market Segment
  • 49% Mid-Market
  • 31% Enterprise
Ameyo by Exotel Cloud Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Features
3
Integrations
3
Interactions Management
3
Reliability
3
Cons
Limited Customization
4
Difficult Setup
3
Learning Curve
3
Complex Features
2
Complexity
2
View All Pros and Cons
Ameyo by Exotel Cloud Contact Center features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
8.5
Concurrent Calling
Average: 8.8
8.7
Session Summary Notes
Average: 8.6
8.8
Administrator Access
Average: 8.9
Seller Details
Seller
Exotel
Year Founded
2011
HQ Location
Bangalore, Karnataka
Twitter
@Exotel
2,930 Twitter followers
LinkedIn® Page
www.linkedin.com
726 employees on LinkedIn®
Sinch Contact Pro
(11)4.5 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sinch Contact Pro puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Pro ties phone, email, chat, and all your other digi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 109% Enterprise
    • 18% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sinch Contact Pro features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Concurrent Calling
    Average: 8.8
    7.9
    Session Summary Notes
    Average: 8.6
    9.0
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sinch
    Year Founded
    2008
    HQ Location
    Stockholm, Sweden
    Twitter
    @wearesinch
    3,656 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,319 employees on LinkedIn®
    Ownership
    SINCH.ST
Product Description
How are these determined?Information
This description is provided by the seller.

Sinch Contact Pro puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Pro ties phone, email, chat, and all your other digi

Users
No information available
Industries
No information available
Market Segment
  • 109% Enterprise
  • 18% Mid-Market
Sinch Contact Pro features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.1
Concurrent Calling
Average: 8.8
7.9
Session Summary Notes
Average: 8.6
9.0
Administrator Access
Average: 8.9
Seller Details
Seller
Sinch
Year Founded
2008
HQ Location
Stockholm, Sweden
Twitter
@wearesinch
3,656 Twitter followers
LinkedIn® Page
www.linkedin.com
4,319 employees on LinkedIn®
Ownership
SINCH.ST
Avaya Experience Platform
(181)4.1 out of 5
View top Consulting Services for Avaya Experience Platform
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, givin

    Users
    • Telecom engineer
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 52% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Avaya Experience Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Calling Features
    2
    Analytics
    1
    Call Quality
    1
    Connectivity
    1
    Ease of Use
    1
    Cons
    Complexity
    1
    Customization Difficulty
    1
    Difficult Implementation
    1
    Difficult Setup
    1
    Error Handling
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Avaya Experience Platform features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Concurrent Calling
    Average: 8.8
    8.3
    Session Summary Notes
    Average: 8.6
    8.7
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avaya
    Year Founded
    2000
    HQ Location
    Durham, North Carolina
    Twitter
    @Avaya
    36,844 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,842 employees on LinkedIn®
    Ownership
    NYSE: AVYA
Product Description
How are these determined?Information
This description is provided by the seller.

The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, givin

Users
  • Telecom engineer
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 52% Enterprise
  • 34% Mid-Market
Avaya Experience Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Calling Features
2
Analytics
1
Call Quality
1
Connectivity
1
Ease of Use
1
Cons
Complexity
1
Customization Difficulty
1
Difficult Implementation
1
Difficult Setup
1
Error Handling
1
View All Pros and Cons
Avaya Experience Platform features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
8.7
Administrator Access
Average: 8.9
Seller Details
Seller
Avaya
Year Founded
2000
HQ Location
Durham, North Carolina
Twitter
@Avaya
36,844 Twitter followers
LinkedIn® Page
www.linkedin.com
11,842 employees on LinkedIn®
Ownership
NYSE: AVYA
Enghouse Contact Center
(104)4.3 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 62% Mid-Market
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Enghouse Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    1
    Accuracy of Information
    1
    AI Efficiency
    1
    AI Integration
    1
    AI Technology
    1
    Cons
    Complex Customization
    1
    Complex Implementation
    1
    Complexity
    1
    Complex Setup
    1
    Customization Difficulty
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Enghouse Contact Center features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Concurrent Calling
    Average: 8.8
    8.0
    Session Summary Notes
    Average: 8.6
    8.8
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Enghouse Systems
    Company Website
    Year Founded
    1984
    HQ Location
    Markham
    Twitter
    @EnghouseInterac
    2,432 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,311 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 62% Mid-Market
  • 23% Enterprise
Enghouse Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
1
Accuracy of Information
1
AI Efficiency
1
AI Integration
1
AI Technology
1
Cons
Complex Customization
1
Complex Implementation
1
Complexity
1
Complex Setup
1
Customization Difficulty
1
View All Pros and Cons
Enghouse Contact Center features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.0
Session Summary Notes
Average: 8.6
8.8
Administrator Access
Average: 8.9
Seller Details
Seller
Enghouse Systems
Company Website
Year Founded
1984
HQ Location
Markham
Twitter
@EnghouseInterac
2,432 Twitter followers
LinkedIn® Page
www.linkedin.com
1,311 employees on LinkedIn®
Bright Pattern
(98)4.4 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the indus

    Users
    No information available
    Industries
    • Consumer Services
    • Telecommunications
    Market Segment
    • 45% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bright Pattern Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    2
    Omni Channel
    2
    Customer Support
    1
    Data Management
    1
    Ease of Use
    1
    Cons
    Complex Customization
    1
    Learning Curve
    1
    Limited Customization
    1
    Poor Interface Design
    1
    Steep Learning Curve
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bright Pattern features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.5
    Concurrent Calling
    Average: 8.8
    8.6
    Session Summary Notes
    Average: 8.6
    9.2
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bright Pattern
    Year Founded
    2010
    HQ Location
    San Bruno, CA
    Twitter
    @BrightPatternUS
    2,306 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    105 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the indus

Users
No information available
Industries
  • Consumer Services
  • Telecommunications
Market Segment
  • 45% Mid-Market
  • 35% Small-Business
Bright Pattern Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
2
Omni Channel
2
Customer Support
1
Data Management
1
Ease of Use
1
Cons
Complex Customization
1
Learning Curve
1
Limited Customization
1
Poor Interface Design
1
Steep Learning Curve
1
View All Pros and Cons
Bright Pattern features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.5
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.6
9.2
Administrator Access
Average: 8.9
Seller Details
Seller
Bright Pattern
Year Founded
2010
HQ Location
San Bruno, CA
Twitter
@BrightPatternUS
2,306 Twitter followers
LinkedIn® Page
www.linkedin.com
105 employees on LinkedIn®
Altitude Xperience
(44)4.0 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry rec

    Users
    No information available
    Industries
    • Banking
    • Telecommunications
    Market Segment
    • 52% Enterprise
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Altitude Xperience features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Concurrent Calling
    Average: 8.8
    8.2
    Session Summary Notes
    Average: 8.6
    8.1
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Enghouse Systems
    Year Founded
    1984
    HQ Location
    Markham
    Twitter
    @EnghouseInterac
    2,432 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,311 employees on LinkedIn®
    Ownership
    ENGH (TSE)
Product Description
How are these determined?Information
This description is provided by the seller.

Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry rec

Users
No information available
Industries
  • Banking
  • Telecommunications
Market Segment
  • 52% Enterprise
  • 39% Mid-Market
Altitude Xperience features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.9
8.3
Concurrent Calling
Average: 8.8
8.2
Session Summary Notes
Average: 8.6
8.1
Administrator Access
Average: 8.9
Seller Details
Seller
Enghouse Systems
Year Founded
1984
HQ Location
Markham
Twitter
@EnghouseInterac
2,432 Twitter followers
LinkedIn® Page
www.linkedin.com
1,311 employees on LinkedIn®
Ownership
ENGH (TSE)
VICIdial
(41)4.1 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and custom

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 54% Small-Business
    • 44% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • VICIdial Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Features
    2
    CRM Integration
    1
    Easy Setup
    1
    Power Dialer
    1
    Cons
    Difficult Implementation
    1
    Poor Customer Support
    1
    Setup Difficulty
    1
    Software Bugs
    1
    System Errors
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • VICIdial features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Concurrent Calling
    Average: 8.8
    8.3
    Session Summary Notes
    Average: 8.6
    9.4
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vicidial Group
    Year Founded
    2007
    HQ Location
    St Petersburg, Florida
    Twitter
    @vicidial
    22,621 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and custom

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 54% Small-Business
  • 44% Mid-Market
VICIdial Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Features
2
CRM Integration
1
Easy Setup
1
Power Dialer
1
Cons
Difficult Implementation
1
Poor Customer Support
1
Setup Difficulty
1
Software Bugs
1
System Errors
1
View All Pros and Cons
VICIdial features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 8.9
9.0
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
9.4
Administrator Access
Average: 8.9
Seller Details
Seller
Vicidial Group
Year Founded
2007
HQ Location
St Petersburg, Florida
Twitter
@vicidial
22,621 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
Aspect Unified IP Contact Center
(18)4.3 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 67% Enterprise
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aspect Unified IP Contact Center features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Concurrent Calling
    Average: 8.8
    9.0
    Session Summary Notes
    Average: 8.6
    9.1
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Alvaria, Inc.
    Year Founded
    2021
    HQ Location
    Atlanta, US
    Twitter
    @Alvaria_Inc
    283 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the

Users
No information available
Industries
  • Financial Services
Market Segment
  • 67% Enterprise
  • 33% Mid-Market
Aspect Unified IP Contact Center features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
9.0
Session Summary Notes
Average: 8.6
9.1
Administrator Access
Average: 8.9
Seller Details
Seller
Alvaria, Inc.
Year Founded
2021
HQ Location
Atlanta, US
Twitter
@Alvaria_Inc
283 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
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