Best Contact Center Software with On-premises Capabilities

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 487

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CloudCall (+0.44%) - Among all products in this category, CloudCall recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 47,600+ Authentic Reviews
  • 487+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Talkdesk, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=ringover)

Webex Contact Center

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey.

Average Rating: 4.4/5.0

Total Reviews: 155

How Do G2 Users Rate Webex Contact Center?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.8/10 (Category avg: 8.5/10)
  • Administrator Access: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Webex Contact Center?

  • Seller: Cisco
  • Company Website:
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • Twitter: @Cisco
    720,366 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Consumer Services
  • Company Size: 44% Medium, 35% Large

What Do G2 Reviewers Say About Webex Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the comprehensive omni-channel support of Webex Contact Center, enabling seamless customer interactions across various platforms.
  • Users appreciate the ease of use of Webex Contact Center, benefiting from its intuitive interface and seamless administration.
  • Users appreciate the excellent call quality and intuitive interface of Webex Contact Center, enhancing their overall experience.
  • Users highlight the efficiency of Webex Contact Center, appreciating its seamless integration and ease of management.
  • Users appreciate the seamless omni-channel integration of Webex Contact Center for effective customer interaction across various platforms.
Cons
  • Users often face integration issues with Webex Contact Center, leading to frustration and inefficiencies in workflow.
  • Users find the limited customization options in Webex Contact Center hinder adaptability and meeting specific business needs.
  • Users experience poor customer support with Webex Contact Center, facing delays and inconvenient follow-ups for issue resolution.
  • Users experience slow loading during high call volumes, affecting workflow and causing frustrations with the system's responsiveness.
  • Users find the complex features of Webex Contact Center can hinder intuitive use and affect agent efficiency.

What Are Recent G2 Reviews of Webex Contact Center?

What Are G2 Users Discussing About Webex Contact Center?

Sprinklr Service

Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions. Key Features Omnichannel Contact Center: Maintain a single, context-rich conversation across 30+ voice, social, and digital channels, with channel-less service as customers move between touchpoints AI-Powered Routing: Sprinklr AI automatically classifies incoming queries by intent, urgency, and sentiment, auto-prioritizes critical issues, and routes them to the best-suited agent. Sprinklr's Conversational AI Agents and Chatbots: Deploy Sprinklr AI Agents to automate routine tasks, handle FAQs, and power AI-driven IVR and bot automation in your brand voice. Agent Copilot: Empower agents with AI-driven guidance that surfaces potential resolutions, summarizes cases, suggests replies, and automates post-call tasks to cut average handle time. Live Chat and Messaging: Deliver real-time support with co-browsing and video commerce on your website and mobile apps. Channel-less Service: Enable seamless conversations even as customers move from one channel to another, keeping full context intact throughout the journey. Knowledge Management and Self-service: Power self-service and knowledge bases to reduce service costs and deflect routine queries. Workforce Management: Support agent scheduling, adherence, and forecasting for efficient contact center operations. Comprehensive Channel Suite: Includes Inbound and Outbound Contact Center, Social Customer Service across 25+ social channels, Live Chat with co-browsing and video commerce, and Sprinklr VoiceConnect for carrier-grade voice. Real-time Supervisor and Admin Tools: Monitor agent performance in real time, deliver targeted coaching, and easily manage workflows, channels, and operations with minimal overhead. AI-powered Quality and Coaching: Sprinklr AI scores 100% of interactions, ensures compliance, and enables real-time coaching for continuous improvement. Enterprise Integrations: Connects with CRM and ticketing systems (Salesforce, Dynamics 365, Jira, etc.), voice and messaging platforms (Twilio, Ozonetel, CloudTalk), and more, with a robust API layer and Marketplace connectors. Recognized leader: Named a Strong Performer in The Forrester Wave: Contact-Center-As-A-Service Platforms, Q2 2025, a Leader in The Forrester Wave: Conversational AI For Customer Service, Q2 2024, Digital Customer Interaction Solutions, Q2 2024, and recognized as a Contact Center Leader by G2.

Average Rating: 4.3/5.0

Total Reviews: 684

How Do G2 Users Rate Sprinklr Service?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.8/10 (Category avg: 8.5/10)
  • Administrator Access: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Sprinklr Service?

  • Seller: Sprinklr
  • Company Website:
  • Year Founded: 2009
  • HQ Location: New York
  • Twitter: @Sprinklr
    38,047 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9,888 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Social Media Manager, Community Manager
  • Top Industries: Consumer Services, Marketing and Advertising
  • Company Size: 41% Large, 31% Medium

What Do G2 Reviewers Say About Sprinklr Service?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Sprinklr Service, finding it simple and powerful for enhancing customer experience.
  • Users value the user-friendly interface of Sprinklr Service, simplifying social media management with customizable features and convenience.
  • Users value the comprehensive services offered by Sprinklr, appreciating the seamless integration and professional support from the team.
  • Users value the efficiency of Sprinklr Service, seamlessly managing multiple channels within a single interface.
  • Users commend the excellent customer support of Sprinklr Service, highlighting its responsiveness and commitment to enhancing user experience.
Cons
  • Users find the complexity of Sprinklr Service overwhelming, especially when dealing with extensive features and user management issues.
  • Users experience a steep learning curve with Sprinklr Service, requiring significant training for effective usage.
  • Users note missing features in Sprinklr Service, requiring native posting and affecting overall workflow efficiency.
  • Users experience slow loading times in Sprinklr Service, impacting efficiency while fetching keywords and creating cases.
  • Users find the steep learning curve of Sprinklr Service challenging, requiring extensive training and support to navigate effectively.

What Are Recent G2 Reviews of Sprinklr Service?

3CX

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.

Average Rating: 4.4/5.0

Total Reviews: 431

How Do G2 Users Rate 3CX?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind 3CX?

  • Seller: 3CX
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Nicosia
  • Twitter: @3CX
    30,475 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    183 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, President
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 50% Medium, 43% Small

What Do G2 Reviewers Say About 3CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of 3CX, finding it reliable and convenient for seamless communication.
  • Users commend the reliability of 3CX, appreciating smooth communication and consistent call quality across multiple platforms.
  • Users value the flexibility of 3CX, enjoying cost savings and seamless communication on one platform.
  • Users value the smooth and reliable communication of 3CX, appreciating its seamless integration and great call quality.
  • Users praise the easy setup of 3CX, allowing for quick deployment and seamless integration into existing systems.
Cons
  • Users find 3CX's complex processes challenging, especially for non-technical administrators and advanced feature configurations.
  • Users find difficult configuration for non-technical administrators frustrating, making setup and troubleshooting a challenging experience.
  • Users find the learning curve challenging, especially non-technical administrators who struggle with configuration and troubleshooting.
  • Users note limited features in 3CX, especially following updates that removed useful reports and hinder customizations.
  • Users find 3CX to be expensive, especially for non-profits seeking more affordable pricing options.

What Are Recent G2 Reviews of 3CX?

What Are G2 Users Discussing About 3CX?

uContact

uContact is net2phone's cloud & omnichannel contact center solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your productivity levels by 300%. Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. Jump to uContact and reinvent yourself.

Average Rating: 4.6/5.0

Total Reviews: 27

How Do G2 Users Rate uContact?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.2/10 (Category avg: 8.5/10)
  • Administrator Access: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind uContact?

  • Seller: net2phone
  • Year Founded: 1996
  • HQ Location: Newark, NJ
  • Twitter: @net2phone
    1,900 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    308 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Financial Services
  • Company Size: 67% Medium, 26% Small

What Do G2 Reviewers Say About uContact?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer support of uContact, appreciating the team's assistance with configuration.
  • Users value the high configurability of uContact, along with excellent support from the team.
Cons
  • Users find the complexity of configuration options in uContact difficult to navigate at times.

What Are Recent G2 Reviews of uContact?

What Are G2 Users Discussing About uContact?

Creatio

Creatio is an AI CRM and workflow platform where people and AI agents work together -with no limits on users, agents, or scale. Creatio helps midsize and large organizations run customer workflows in the AI era. This innovative platform enables organizations to create and manage workflows effortlessly, allowing users to focus on their core business activities while automating routine tasks. With millions of workflows operating daily, Creatio supports a diverse clientele across 100 countries, emphasizing a commitment to genuine care for its clients and partners. The platform is particularly beneficial for businesses seeking to enhance their operational efficiency without requiring extensive technical expertise. Its target audience includes small to large enterprises across various industries, particularly those looking to leverage technology to improve customer engagement and internal processes. Creatio's offerings cater to a wide range of use cases, from marketing automation and sales management to customer service optimization, making it a versatile solution for businesses aiming to adapt to the evolving market landscape. Key features of Creatio include the Creatio Studio, a no-code platform that allows users to build custom applications and AI agents using intuitive visual designers and natural language processing. This empowers users to create tailored solutions that meet their specific business needs without relying on traditional coding methods. Additionally, the CRM suite integrates embedded AI agents across Creatio Marketing, Sales, and Service, enhancing user experience and providing actionable insights to drive decision-making. Creatio also offers a specialized Financial Services CRM platform and industry-specific workflows across 19 verticals, ensuring that businesses can find solutions that resonate with their unique operational requirements. The availability of a marketplace with various add-ons further extends the platform's capabilities, allowing organizations to customize their experience and enhance functionality as needed. Recognized as a Leader and Strong Performer in prestigious Gartner and Forrester reports, Creatio stands out in its category by combining user-friendly design with powerful automation and AI-driven insights, making it an attractive option for businesses aiming to elevate their customer relationship management efforts. With its headquarters in Boston, MA, and a global presence of 850 employees across ten offices in 25 countries, Creatio has established long-lasting relationships with thousands of customers and over 500 partners worldwide. This extensive network underscores the platform's reliability and commitment to delivering value to its users, positioning Creatio as a trusted partner in the realm of AI agents, CRM, and workflow automation.

Average Rating: 4.6/5.0

Total Reviews: 316

How Do G2 Users Rate Creatio?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Creatio?

  • Seller: Creatio
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Boston, Massachusetts
  • Twitter: @Creatio_Global
    3,977 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,186 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Small, 42% Medium

What Do G2 Reviewers Say About Creatio?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Creatio, leading to streamlined processes and enhanced efficiency in sales operations.
  • Users value the efficiency of Creatio, enhancing sales operations and minimizing errors through customizable automation.
  • Users praise the high customizability of Creatio, making it easy to adapt the platform to specific needs.
  • Users value the unlimited customization options in Creatio, enabling tailored solutions without requiring developer skills.
  • Users value the extensive customization options of Creatio, enabling tailored solutions even without technical skills.
Cons
  • Users note a significant learning curve with Creatio, requiring training and support for effective setup.
  • Users find missing features in Creatio, such as limited reporting and inefficient contact management, affecting productivity.
  • Users find the limited selection of features in Creatio constraining, despite some useful applications available.
  • Users express frustration over limited customization, noting outdated documentation and unintuitive button placements hinder productivity.
  • Users find the limited app options and lack of customization for service businesses frustrating when using Creatio.

What Are Recent G2 Reviews of Creatio?

What Are G2 Users Discussing About Creatio?

Sinch Contact Pro

Sinch Contact Pro puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Pro ties phone, email, chat, and all your other digital service channels together – across business units or around the globe – to deliver a streamlined, consistent, satisfying customer experience. Using intelligent routing logic, such as skills matching and agent optimization, it connects your customers to the agent best qualified to resolve the issue, facilitating first-contact resolution.

Average Rating: 4.5/5.0

Total Reviews: 11

How Do G2 Users Rate Sinch Contact Pro?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.9/10 (Category avg: 8.5/10)
  • Administrator Access: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Sinch Contact Pro?

  • Seller: Sinch
  • Year Founded: 2008
  • HQ Location: Stockholm, Sweden
  • Twitter: @wearesinch
    3,648 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,417 employees on LinkedIn®
  • Ownership: SINCH.ST

Who Uses This Product?

  • Company Size: 109% Large, 18% Medium

What Are Recent G2 Reviews of Sinch Contact Pro?

What Are G2 Users Discussing About Sinch Contact Pro?

LiveAgent

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.

Average Rating: 4.5/5.0

Total Reviews: 1,480

How Do G2 Users Rate LiveAgent?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind LiveAgent?

  • Seller: QualityUnit
  • Year Founded: 2004
  • HQ Location: Bratislava
  • Twitter: @qualityunit
    480 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 29% Medium

What Do G2 Reviewers Say About LiveAgent?

AI-generated summary from verified user reviews

Pros
  • Users find LiveAgent's ease of use exceptional, simplifying communication management and enhancing overall efficiency.
  • Users value the ease of use and feature-richness of LiveAgent, enhancing productivity and customer engagement seamlessly.
  • Users appreciate the centralized customer communication of LiveAgent, enhancing engagement and improving overall customer experience.
  • Users value the ease of use in LiveAgent, enhancing organization and improving customer communication across multiple channels.
  • Users praise LiveAgent for its efficiency, enabling fast ticket routing and centralized customer communication, enhancing productivity.
Cons
  • Users find the learning curve steep, requiring significant training to navigate LiveAgent's powerful features effectively.
  • Users note missing features in LiveAgent, including poor mobile performance and lack of customization options.
  • Users find the user interface not intuitive, leading to disappointment and difficulty in navigation and functionality.
  • Users note a steep learning curve in mastering LiveAgent, requiring substantial training for optimal usage.
  • Users express concerns about integration issues with LiveAgent, specifically regarding email, telephony, and automation with Magento.

What Are Recent G2 Reviews of LiveAgent?

What Are G2 Users Discussing About LiveAgent?

Clarity Connect

Clarity Connect is a full-featured contact center native to Skype for Business. This means Clarity Connect adds missing functionality without duplicating or complicating the infrastructure or call control. Clarity Connect steps in and adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market. Intelligent IVR, skills based routing, real-time metrics, historical reports, and make up this first-of-its-kind approach to a contact center for a true collaboration platform.

Average Rating: 3.8/5.0

Total Reviews: 10

How Do G2 Users Rate Clarity Connect?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Clarity Connect?

  • Seller: Clarity Consulting
  • Year Founded: 1994
  • HQ Location: Chicago, IL
  • Twitter: @clarityconlegal
    44 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,362 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 40% Large

What Are Recent G2 Reviews of Clarity Connect?

What Are G2 Users Discussing About Clarity Connect?

Ameyo by Exotel Cloud Contact Center

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences.

Average Rating: 4.3/5.0

Total Reviews: 233

How Do G2 Users Rate Ameyo by Exotel Cloud Contact Center?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.7/10 (Category avg: 8.5/10)
  • Administrator Access: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Ameyo by Exotel Cloud Contact Center?

  • Seller: Exotel
  • Year Founded: 2011
  • HQ Location: Bangalore, Karnataka
  • Twitter: @Exotel
    2,937 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    746 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Inside sales specialist, Assistant Manager
  • Top Industries: Education Management, Financial Services
  • Company Size: 49% Medium, 31% Large

What Do G2 Reviewers Say About Ameyo by Exotel Cloud Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Ameyo, seamlessly managing customer interactions through an intuitive interface.
  • Users value the versatile features of Ameyo, ensuring efficient customer interactions through seamless integration and user-friendly design.
  • Users appreciate the efficiency of Ameyo, benefiting from seamless management of customer interactions and time-saving automation.
  • Users highlight the seamless integration with CRM tools in Ameyo, enhancing efficiency and customer satisfaction significantly.
  • Users value the seamless management of customer interactions in one place, enhancing efficiency and satisfaction.
Cons
  • Users note limited customization in Ameyo, particularly for complex workflows and specific reporting needs.
  • Users find the difficult setup of Ameyo challenging, especially for new users and small teams adjusting to the interface.
  • Users note a steep learning curve with Ameyo, making it challenging for new agents to navigate features efficiently.
  • Users experience slow loading times during heavy traffic, impacting efficiency and user experience on the platform.
  • Users find the interface overwhelming, especially new users and small teams due to complex features and options.

What Are Recent G2 Reviews of Ameyo by Exotel Cloud Contact Center?

What Are G2 Users Discussing About Ameyo by Exotel Cloud Contact Center?

Avaya Contact Center

Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment. Core Capabilities: Voice Handling: Intelligent routing, real-time transcription, smart-search call recording, noise cancellation, callback support, and browser-based WebRTC calling via OmniSDK. Digital Channels: Feature-rich web chat (read receipts, typing indicators, interactive buttons), Microsoft 365 email integration, and messaging across key consumer platforms. Workflow Orchestration: Low-code/no-code workflow design, AI-generated workflows, SLA-based dynamic queueing, and secure PCI execution to automate end-to-end customer journeys. Agent Desktop: A unified, browser-based client featuring seamless CRM integration, screenpops, click-to-dial, and customizable UI through Infinity Elements. Outbound Campaigns: Fully automated voice, SMS, and email outreach with Predictive, Progressive, and Preview dialing modes. Analytics & Reporting: Real-time dashboards, historical supervisor tools, and advanced business intelligence powered by a Databricks data lakehouse architecture. AI & Technology Foundation: Tandem Care (Agentic AI): Bespoke AI assistants that seamlessly collaborate with human agents, augmenting their capabilities to make them up to 10x more productive while preserving the human touch. Model Context Protocol (MCP): Enables open AI orchestration, allowing organizations to securely connect any AI model with internal tools and APIs without vendor lock-in. AI Performance Index (APIx): A comprehensive set of value-driven KPIs that measure the real-world impact and effectiveness of AI within your contact center. Flexible Deployment Models: Cloud: A fully managed, cloud-native platform delivering the complete Infinity capability set with zero on-premises infrastructure required. Hybrid: Combines cloud-hosted Infinity with existing on-premises infrastructure, allowing enterprises to protect legacy investments or sensitive data while adding modern digital capabilities. On-Premises: The full Infinity stack re-platformed to run in the customer's data center, designed for regulated industries with strict data sovereignty mandates. Key Benefits: True Omnichannel: Unbroken context and orchestration across voice, email, chat, SMS, and outbound touchpoints. Open Architecture: API-first design seamlessly integrates with any CRM, ERP, HRM, or back-office system. Operational Efficiency: Intelligent routing, automated workflows, and smart self-service dramatically reduce handle times and boost first-contact resolution. Continuous Innovation: A microservices foundation ensures zero-downtime upgrades and seamless scalability. Summary: Avaya Contact Center through Avaya Infinity serves mid-market to large enterprises seeking to modernize customer engagement without compromising on architectural control. It is ideal for organizations—particularly those in highly regulated industries—that require true omnichannel orchestration, advanced AI automation, and the flexibility to choose their exact deployment model.

Average Rating: 4.1/5.0

Total Reviews: 153

How Do G2 Users Rate Avaya Contact Center?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Avaya Contact Center?

  • Seller: Avaya
  • Year Founded: 2000
  • HQ Location: Morristown, NJ
  • Twitter: @Avaya
    36,704 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11,753 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Telecom engineer
  • Top Industries: Telecommunications, Information Technology and Services
  • Company Size: 52% Large, 34% Medium

What Do G2 Reviewers Say About Avaya Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the enterprise voice and reporting capabilities of Avaya Contact Center for seamless inbound and outbound calling.
  • Users value the strong analytics and reporting capabilities of Avaya Contact Center for enterprise voice solutions.
  • Users value the excellent call quality of Avaya Contact Center, enhancing their communication and reporting capabilities.
  • Users value the connectivity of Avaya Contact Center, enabling seamless inbound and outbound calls from any location.
  • Users find Avaya Contact Center to be an easy-to-use platform, appreciating its simplicity and straightforward features.
Cons
  • Users often face complexity in deployment, configurations, and integrations, which can hinder effective usage of Avaya Contact Center.
  • Users face customization difficulty due to the complexity in deployment, configurations, and integrations of Avaya Contact Center.
  • Users face difficult implementation challenges with Avaya Contact Center, particularly in deployment and configurations.
  • Users find the difficult setup of Avaya Contact Center challenging, affecting deployment and integration efficiency.
  • Users often face authentication errors and static line issues, causing frustration and hindering effective communication.

What Are Recent G2 Reviews of Avaya Contact Center?

Bright Pattern

Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the industry, Bright Pattern consistently ranks as the #1 contact center platform. Our cloud-native platform offers unparalleled flexibility, allowing deployment in the cloud, on-premises, or in a private cloud environment. All deployments support the latest Workforce Management (WFM) capabilities, AI innovations, and emerging CX features. Bright Pattern's cutting-edge solution empowers businesses of all sizes to deliver exceptional customer experiences through seamless omnichannel communication, advanced AI capabilities, and rapid integration with existing systems. Experience the future of customer engagement at www.brightpattern.com.

Average Rating: 4.4/5.0

Total Reviews: 84

How Do G2 Users Rate Bright Pattern?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.6/10 (Category avg: 8.5/10)
  • Administrator Access: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Bright Pattern?

  • Seller: Bright Pattern
  • Year Founded: 2010
  • HQ Location: San Bruno, CA
  • Twitter: @BrightPatternUS
    2,291 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    104 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Telecommunications
  • Company Size: 45% Medium, 34% Small

What Do G2 Reviewers Say About Bright Pattern?

AI-generated summary from verified user reviews

Pros
  • Users value the all-inclusive data management features of Bright Pattern for effective call center operations.
  • Users value the comprehensive tools provided by Bright Pattern for effectively managing a call center.

What Are Recent G2 Reviews of Bright Pattern?

What Are G2 Users Discussing About Bright Pattern?

Aspect Unified IP Contact Center

Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments starting in early 2022.

Average Rating: 4.3/5.0

Total Reviews: 18

How Do G2 Users Rate Aspect Unified IP Contact Center?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Aspect Unified IP Contact Center?

  • Seller: Alvaria, Inc.
  • Year Founded: 1973
  • HQ Location: Atlanta, US
  • Twitter: @Alvaria_Inc
    278 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    69 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 63% Large, 37% Medium

What Are Recent G2 Reviews of Aspect Unified IP Contact Center?

What Are G2 Users Discussing About Aspect Unified IP Contact Center?

Enghouse Contact Center

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations.

Average Rating: 4.3/5.0

Total Reviews: 95

How Do G2 Users Rate Enghouse Contact Center?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.9/10 (Category avg: 8.5/10)
  • Administrator Access: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Enghouse Contact Center?

  • Seller: Enghouse Systems
  • Company Website:
  • Year Founded: 1984
  • HQ Location: Markham
  • Twitter: @EnghouseInterac
    2,418 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,284 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 67% Medium, 25% Large

What Do G2 Reviewers Say About Enghouse Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the accuracy of real-time translations in Enghouse Contact Center, enhancing communication across various channels.
  • Users appreciate the accuracy of information in Enghouse, enhancing support and ensuring effective customer interactions.
  • Users value the AI efficiency of Enghouse, enhancing customer interactions with smart matching and insightful analysis.
  • Users value the smart AI integration of Enghouse Contact Center, enhancing customer support across multiple communication channels.
  • Users appreciate the intelligent AI technology of Enghouse Contact Center, enhancing support and customer interactions across channels.
Cons
  • Users find the complex customization required for settings daunting, highlighting the need for advanced technical support.
  • Users find the complex implementation of Enghouse Contact Center requires extensive customization and technical support for effective deployment.
  • Users find the complex configuration and deployment process of Enghouse Contact Center challenging and resource-intensive.
  • Users find the complex setup process challenging, requiring technical support and significant financial investment.
  • Users face customization difficulties in configuring settings, necessitating advanced technical support and complicating deployment.

What Are Recent G2 Reviews of Enghouse Contact Center?

Altitude Xperience

Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.

Average Rating: 4.0/5.0

Total Reviews: 35

How Do G2 Users Rate Altitude Xperience?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.2/10 (Category avg: 8.5/10)
  • Administrator Access: 8.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Altitude Xperience?

  • Seller: Enghouse Systems
  • Year Founded: 1984
  • HQ Location: Markham
  • Twitter: @EnghouseInterac
    2,418 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,284 employees on LinkedIn®
  • Ownership: ENGH (TSE)

Who Uses This Product?

  • Top Industries: Banking, Telecommunications
  • Company Size: 52% Large, 39% Medium

What Do G2 Reviewers Say About Altitude Xperience?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use and reliability of Altitude Xperience, enhancing their call handling and insights.
  • Users love the ease of use of Altitude Xperience, enjoying seamless call handling and recording for valuable insights.
  • Users value the easy setup of Altitude Xperience, enhancing their experience with smooth voice and guest interactions.
  • Users value the efficiency of Altitude Xperience, praising its seamless handling of calls and guest interactions.
  • Users value the ease of use and reliability of Altitude Xperience for managing and recording interactions effectively.

What Are Recent G2 Reviews of Altitude Xperience?

What Are G2 Users Discussing About Altitude Xperience?

VICIdial

VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and customer website chat, all within the same agent screen. VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers. There are also over two thousand(2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.

Average Rating: 4.1/5.0

Total Reviews: 38

How Do G2 Users Rate VICIdial?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind VICIdial?

  • Seller: Vicidial Group
  • Year Founded: 2007
  • HQ Location: St Petersburg, Florida
  • Twitter: @vicidial
    22,527 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 54% Small, 44% Medium

What Do G2 Reviewers Say About VICIdial?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in VICIdial, appreciating its light setup and scalability for effective management.
  • Users value VICIdial for its scalability, ease of setup, and comprehensive reporting features that enhance call management.
  • Users find the easy setup of VICIdial to be convenient and user-friendly, enhancing their experience.
  • Users value the excellent reporting services in VICIdial, enabling effective monitoring of agent performance and costs.
  • Users find the setup process easy with VICIdial, making it quick to get started and operational.
Cons
  • Users struggle with the difficult implementation of VICIdial, finding initial setup and usability particularly challenging.
  • Users find the difficult learning curve daunting, with a need for a more intuitive and user-friendly interface.
  • Users find the learning curve steep with VICIdial, as initial setup and usability pose significant challenges.
  • Users find the poor interface design of VICIdial challenging and not user-friendly, impacting their overall experience.
  • Users often face setup challenges with VICIdial, encountering difficulties that complicate the initial experience.

What Are Recent G2 Reviews of VICIdial?

What Are G2 Users Discussing About VICIdial?