--- title: Five9 Intelligent Cloud Contact Center Platform Reviews meta\_title: 'Five9 Intelligent Cloud Contact Center Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 625 reviews by the users' company size, role or industry to find out how Five9 Intelligent Cloud Contact Center Platform works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 625 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Five9 Intelligent Cloud Contact Center Platform Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement. [(131 mentions)](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1732454&qs=pros-and-cons#reviews) Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly. [(89 mentions)](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1733510&qs=pros-and-cons#reviews) Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience. [(88 mentions)](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1731730&qs=pros-and-cons#reviews) Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities. [(78 mentions)](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1738937&qs=pros-and-cons#reviews) Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring. [(64 mentions)](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1731785&qs=pros-and-cons#reviews) Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience. [(46 mentions)](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1738088&qs=pros-and-cons#reviews) Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality. [(41 mentions)](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1732146&qs=pros-and-cons#reviews) Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing. [(35 mentions)](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1734241&qs=pros-and-cons#reviews) Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service. [(33 mentions)](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1734984&qs=pros-and-cons#reviews) Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup. [(31 mentions)](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1737402&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Five9 Intelligent Cloud Contact Center Platform ##### 1. Ease of Use Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement. [ See 131 mentions ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1732454&qs=pros-and-cons#reviews) See Related User Reviews ![Cas F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cas F.") CF Cas F. Mid-Market (51-1000 emp.) 4.5/5 "Solid Contact Center Platform, Minor Rough Edges" What do you like about Five9 Intelligent Cloud Contact Center Platform? User friendly, incredible features and integration, and great customer support! Pricing could be a bit better. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 5.0/5 "Transforms Call Center Efficiency with Zero Downtime" What do you like about Five9 Intelligent Cloud Contact Center Platform? I use Five9 Intelligent Cloud Contact Center Platform for my telephony system in contact centers and vendor sites. It helps to improve the experience ##### 2. Customer Support Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly. [ See 89 mentions ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1733510&qs=pros-and-cons#reviews) See Related User Reviews ![Dexson K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dexson K.") DK Dexson K. Mid-Market (51-1000 emp.) 3.5/5 "Very helpful and patient five9 support agent" What do you like about Five9 Intelligent Cloud Contact Center Platform? Five9 support is always very accomodating. Platform is very versatile and has a wide range of integrations. ![Cas F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cas F.") CF Cas F. Mid-Market (51-1000 emp.) 4.5/5 "Solid Contact Center Platform, Minor Rough Edges" What do you like about Five9 Intelligent Cloud Contact Center Platform? User friendly, incredible features and integration, and great customer support! Pricing could be a bit better. ##### 3. Helpful Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience. [ See 88 mentions ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1731730&qs=pros-and-cons#reviews) See Related User Reviews ![Dexson K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dexson K.") DK Dexson K. Mid-Market (51-1000 emp.) 3.5/5 "Very helpful and patient five9 support agent" What do you like about Five9 Intelligent Cloud Contact Center Platform? Five9 support is always very accomodating. Platform is very versatile and has a wide range of integrations. ![Cas F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cas F.") CF Cas F. Mid-Market (51-1000 emp.) 4.5/5 "Solid Contact Center Platform, Minor Rough Edges" What do you like about Five9 Intelligent Cloud Contact Center Platform? User friendly, incredible features and integration, and great customer support! Pricing could be a bit better. ##### 4. Features Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities. [ See 78 mentions ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1738937&qs=pros-and-cons#reviews) See Related User Reviews ![Cas F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cas F.") CF Cas F. Mid-Market (51-1000 emp.) 4.5/5 "Solid Contact Center Platform, Minor Rough Edges" What do you like about Five9 Intelligent Cloud Contact Center Platform? User friendly, incredible features and integration, and great customer support! Pricing could be a bit better. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 5.0/5 "Transforms Call Center Efficiency with Zero Downtime" What do you like about Five9 Intelligent Cloud Contact Center Platform? I use Five9 Intelligent Cloud Contact Center Platform for my telephony system in contact centers and vendor sites. It helps to improve the experience ##### 5. Efficiency Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring. [ See 64 mentions ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1731785&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 5.0/5 "Transforms Call Center Efficiency with Zero Downtime" What do you like about Five9 Intelligent Cloud Contact Center Platform? I use Five9 Intelligent Cloud Contact Center Platform for my telephony system in contact centers and vendor sites. It helps to improve the experience ![José Martín R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "José Martín R.") JR José Martín R. Small-Business (50 or fewer emp.) 5.0/5 "Automates Interactions and Enhances Customer Experience" What do you like about Five9 Intelligent Cloud Contact Center Platform? I really like the different finite models available on the Five9 Intelligent Cloud Contact Center Platform. The capabilities like WFA, finite insight, ### 5 Cons or Disadvantages of Five9 Intelligent Cloud Contact Center Platform ##### 1. Call Issues Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience. [ See 46 mentions ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1738088&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 5.0/5 "Five9 Has Improved" What do you dislike about Five9 Intelligent Cloud Contact Center Platform? Answering Machine detection is still not accurate in detecting real VMs ![Aatir N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aatir N.") AN Aatir N. Mid-Market (51-1000 emp.) 3.5/5 "Feature-Rich for Healthcare Call Monitoring, but the UX Feels Dated" What do you dislike about Five9 Intelligent Cloud Contact Center Platform? I really do not like the UX of the platform, which is kinda obsolete, and the color theme is old. In addition, when I am speaking to my client, it log ##### 2. Missing Features Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality. [ See 41 mentions ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1732146&qs=pros-and-cons#reviews) See Related User Reviews ![Eric A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric A.") EA Eric A. Mid-Market (51-1000 emp.) 4.5/5 "Omnichannel Solutions That Elevate The Healthcare Industry" What do you dislike about Five9 Intelligent Cloud Contact Center Platform? Self help resources are not always current ST Syed T. Enterprise (\> 1000 emp.) 4.0/5 "2 Years experience with Five9 CCaaS products" What do you dislike about Five9 Intelligent Cloud Contact Center Platform? The product needs more advancement and they should make the UI more user friendly. ##### 3. Complexity Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing. [ See 35 mentions ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1734241&qs=pros-and-cons#reviews) See Related User Reviews ST Syed T. Enterprise (\> 1000 emp.) 4.0/5 "2 Years experience with Five9 CCaaS products" What do you dislike about Five9 Intelligent Cloud Contact Center Platform? The product needs more advancement and they should make the UI more user friendly. FS Furqan S. Small-Business (50 or fewer emp.) 3.5/5 "Impressive AI Features and Integration, But Chat Management Needs Work" What do you dislike about Five9 Intelligent Cloud Contact Center Platform? The web version has generally performed well for me, though I find that some of the settings tools remain somewhat outdated or unnecessarily complicat ##### 4. Technical Issues Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service. [ See 33 mentions ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1734984&qs=pros-and-cons#reviews) See Related User Reviews ![Cas F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cas F.") CF Cas F. Mid-Market (51-1000 emp.) 4.5/5 "Solid Contact Center Platform, Minor Rough Edges" What do you dislike about Five9 Intelligent Cloud Contact Center Platform? The outages - but those happen rarely and are very minimal. So keep up the great work!! Pricing could be better though. EB Elias B. Mid-Market (51-1000 emp.) 2.5/5 "Call Clarity and Conference Call Management Need Improvement" What do you dislike about Five9 Intelligent Cloud Contact Center Platform? Issues with call clarity and connectivity. Also issues with adding and removing parties from conference calls ##### 5. Poor Customer Support Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup. [ See 31 mentions ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1737402&qs=pros-and-cons#reviews) See Related User Reviews ![Eric A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric A.") EA Eric A. Mid-Market (51-1000 emp.) 4.5/5 "Omnichannel Solutions That Elevate The Healthcare Industry" What do you dislike about Five9 Intelligent Cloud Contact Center Platform? Self help resources are not always current ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Five9 review" What do you dislike about Five9 Intelligent Cloud Contact Center Platform? Customer support needs improvement. In the past, the service was much better than it is now. At the moment, the TAM has to be involved in almost every ![Aldo O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aldo O.") AO Aldo O. Business Operations Manager Mid-Market (51-1000 emp.) 7/16/2026 "Fast, Intuitive Web-Based Platform with Reliable Support" 5/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? For starters, the fact that it’s web-based is a huge plus—nothing beats being able to access the platform wherever and whenever you need. On top of that, the UI is very user-friendly. The minimum experience required is simply knowing how to operate a computer, and if you have more experience than that, you’ll be more than fine. Everything is laid out where you’d expect it to be, and the system feels intuitive because it’s genuinely simple to use. From a contact software point of view, the buttons are clear and self-explanatory. We rarely run into issues with it. Its performance is one of the things that stands out most: it’s reliable, quick, and efficient to load. The support team is always there to lend a helping hand, and knowing they’re available for whatever comes up really gives me peace of mind. Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? I can’t really think of anything I wouldn’t like. Like I said before, the system comes with exactly what you need. And if you do need it to handle a function that isn’t built in, I’m sure their support team can make it happen somehow—though I’m also sure the pricing would change for that. Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? In most cases, it gives a deep look into how our campaigns are performing. We have full visibility over everything we need, from the campaign level down to the user level (agents). The fact that you can access all types of reporting really makes it feel like an intelligent piece of software—one that provides strong support and guidance when needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite KW Kimika W. Case manager Enterprise (\> 1000 emp.) 5/5/2026 Guest users or non-business users of the software, not included in G2 scores. "User-Friendly Platform with Excellent Agent Support" 5/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? I like that the Five9 Intelligent Cloud Contact Center Platform is easy to navigate, and that an agent was able to assist me when I needed help. I also appreciate being able to view my activity and having access to voicemail. On top of that, the initial setup was straightforward, and it integrates with my schedule. Im not sure on pricing of the system . And im ot sure on the AI features. Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? The new update has fixed the log-off issue. Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? I use the Five9 Intelligent Cloud Contact Center Platform to make calls. It has helped solve my outbound calling issues, especially with the Agent Guide. I also like how easy it is to navigate: I can quickly view my activity, check my schedule, and access voicemail all in one place. Review collected by and hosted on G2.com. Show More 7/15/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Widline N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Widline N.") WN Widline N. Acquisition Specialist Mid-Market (51-1000 emp.) 10/4/2021 "Five9 a great way to communicate especially when working from home!" 5/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? What I like most about the Five9 software is that it gives you multiple ways to communicate with the customer. And if you ever need help, a manager or supervisor can jump in right away to assist you without even having to disconnect from the customer. Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? The only thing I dislike about the Five9 software is that after I complete an interaction with a student, the disposition or notes can’t be changed. There are times when I’m typing too fast or clicking through too quickly and I accidentally submit the interaction incorrectly. Once it’s submitted, there’s no way to go back and correct it, even when I realize the mistake right away. I also don't like the randomly being kicked out. Review collected by and hosted on G2.com. Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform: My recommendation for anyone else that is considering using Five is to stop thinking and get it. It is very beneficial for a company and easy for employees to learn. It's also great for interacting with a large-scale customer base. This has been such a great software to use, and I will continue to use this as long as my work allows it. What I like best about the Five9 software is that you have multiple ways to communicate with the customer. If you ever need assistance, a manager or supervisor can hop right on and assist without even disconnecting from the customer. Keep up the great work! Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? I believe that I am solving many problem sthat students face each day. The benefit that I find most rewarding after I have assisted these students with the issues that they were dealing with is just the satidfaction of the comments they leave behind for me and the appreciation they have more my assistance. Review collected by and hosted on G2.com. Show More 6/2/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![José Martín R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "José Martín R.") JR José Martín R. Ingeniero de software Small-Business (50 or fewer emp.) 9/15/2025 "Automates Interactions and Enhances Customer Experience" 5/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? I really like the different finite models available on the Five9 Intelligent Cloud Contact Center Platform. The capabilities like WFA, finite insight, and IVA for digital and voice interactions are impressive. I also appreciate the Five9 supervisor feature, which offers real monitoring of customer operations. The platform's ability to integrate and offer customization, such as with CRM integrations through WFA, is valuable for transferring transcription recordings and enhancing interactions. These features collectively provide significant support in automating and customizing customer needs. Additionally, I'm excited about the Identi capabilities, as they promise to elevate artificial intelligence to the next level enabling proactive and automatic system responses. Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? Currently, the customer is looking for an Argentic AI solution, and it seems to me that Studio7 solution for IVA and digital interaction is not bad, but we are able to improve using new feature functionalities considering the agentic solution. Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? I use the Five9 Intelligent Cloud Contact Center Platform to automate interactions, improving response times, and enhancing customer experience through voice and digital AI, which significantly boosts operational efficiency. Review collected by and hosted on G2.com. Show More 4/14/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jesus Alberto G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesus Alberto G.") JG Jesus Alberto G. admission specialist Education Management Small-Business (50 or fewer emp.) 6/25/2026 "Comprehensive and Efficient, But Connectivity Issues Persist" 2.5/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? I love the progressive and predictive features of the Five9 Intelligent Cloud Contact Center Platform. It makes my life easier because I don't have to deal with making notes or tracking customer information manually. Five9 does everything for me, saving numbers, emails, and all the important customer info that might be needed for the next call. It's a good place to store and update my customer's info, and I enjoy these features and benefits. Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? After being logged in and making calls, Five9 Intelligent Cloud Contact Center Platform starts losing data or has trouble with the Wi-Fi connection, so I have to keep restarting during my shift. Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? I use Five9 Intelligent Cloud Contact Center Platform to save and update customer info, without needing to deal with making notes. It adds numbers, emails, and other important information, improving low costs during my shift. Review collected by and hosted on G2.com. Show More 7/16/2026 Validated ReviewerSource: Organic ![Raymond S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raymond S.") RS Raymond S. Mid-Market (51-1000 emp.) 7/15/2026 "Effortless Configuration, Excellent IVR Tools" 5/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? I like that Five9 Intelligent Cloud Contact Center Platform is easily configured, which is really helpful for managing both outbound and inbound traffic, as well as IVR. The drag and drop features in the IVR are particularly helpful in configuring our routing solutions. It's crucial for us to easily update the IVR whenever there are changes in the business to keep our customers and agents happy. Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? I think from the outbound dialer perspective, there are a couple of things that could be improved, specifically around compliance. Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? Five9 Intelligent Cloud Contact Center Platform helps us route our outbound and inbound traffic and manage IVR. It's easily configured, and the drag-and-drop features in the IVR are very helpful, allowing us to update with changes in the business, keeping customers and agents happy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite FB Freddy B. Director Information Technology Service Delivery and Contact Center Technology Enterprise (\> 1000 emp.) 1/23/2025 "Powerful Reporting, Challenging Upgrades" 4/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? I enjoy deep dives into data and telemetry, so reporting is one of my favorite features. It's robust and customizable. I appreciate the skill-based routing and the ability to prioritize queues either by record or by skill set routing. The API integration ability, especially with Salesforce, is fantastic as it allows our agents to use Five9 within the Salesforce UI without having to jump screens, which is very convenient. Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? It seems adding features that will continue to enhance performance always needs 'professional services' for integration. Currently, a major upgrade was needed, unfortunately, we couldn't execute it through Five9 precisely for the cost of professional services and the timeline. Other vendors seem to have pre-built packages that provide the services effortlessly without the 'penny pinching'. It took a long implementation time, over a month. Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? I find Five9 enables tracking traffic telemetry and properly routing it, ensuring accountability and better customer service. The platform's reporting and API integration with Salesforce improve efficiency by preventing screen-jumping. Review collected by and hosted on G2.com. Show More 3/17/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MS Mike S. Mid-Market (51-1000 emp.) 6/24/2026 "Seamless Voice Integration, Needs Improved Digital Channel Management" 4/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? I find the voice channels on the Five9 Intelligent Cloud Contact Center Platform to be seamless and easy to use. The ease of use is something I like most about it, and it was also easy and seamless to set up initially. I value how it helps in monitoring agent activity, which is essential for keeping track of productivity among my agents. Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? I would like more work done for the digital channels to help with managing and tracking agent activity. I also wish there was more granular visibility in real time. Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? I use Five9 Intelligent Cloud Contact Center Platform for voice channels; it's seamless and easy. It helps track volume and monitor agent productivity, but I want better digital channel tracking. Ease of use is a plus. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ayman F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ayman F.") AF Ayman F. Senior Customer Success Manager Mid-Market (51-1000 emp.) 5/7/2026 "Empowers Healthcare Communication, Needs More Language Support" 5/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? I appreciate the detailed reporting features, with the new module insight that digs into the data and customer calls to identify problems before they happen. The ease of use is also a big plus, as training agents or supervisors takes less than a day, and they quickly become experts at using the system. The platform's pricing made us switch from Genesys Cloud, and I found the initial setup to be very easy. Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? Supporting Arabic language - AI and AQM. AQM only supports English at the moment, which doesn't help as most callers speak Arabic, so we can't benefit from the AQM. The same goes for AI features like transcription and agent assist. Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? I use the Five9 Intelligent Cloud Contact Center Platform for omni-channel communication, helping customers reach us via phone, chat, email, or social media. The reporting module 'Insight' digs into data to identify problems proactively, and training agents is quick, making the platform easy to use. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Vidur S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vidur S.") VS Vidur S. Senior Client Services Manager Small-Business (50 or fewer emp.) 4/21/2026 Guest users or non-business users of the software, not included in G2 scores. "Rock-Solid Reliability and Clear Call Quality for Support Teams" 3.5/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? I really appreciate the rock-solid reliability and clear call quality. We rarely experience any downtime, which is absolutely crucial for keeping our support team running. Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? Implementing Five9 was a significant undertaking, but their dedicated onboarding and support team provided solid guidance to ensure our essential CRM integrations synced flawlessly from the start. While the backend administrative UI feels slightly dated and requires a bit of a learning curve, the agent-facing desktop is highly intuitive, and the platform consistently delivers rock-solid performance with crystal-clear call quality. We have been particularly impressed with their integrated AI and intelligence capabilities, which efficiently handle routine inquiries and provide our reps with helpful real-time prompts. Although the pricing structure sits at a premium tier, the immediate ROI we’ve experienced through reduced handle times and streamlined daily operations makes it a highly worthwhile investment. Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? We struggled with slow handle times and manual data entry, but now we use Five9's seamless CRM integration and unified UI. This has resulted in a [e.g., 15%] drop in Average Handle Time. Saving our agents hours of busywork every week delivered a rapid and clear ROI. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce)[Proactive Notification](https://www.g2.com/categories/proactive-notification)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[AI Governance Tools](https://www.g2.com/categories/ai-governance-tools)[Omnichannel Commerce](https://www.g2.com/categories/omnichannel-commerce)[Call Compliance](https://www.g2.com/categories/call-compliance) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What low code mobile app builder platforms are most reliable based on reviews from long-term enterprise users?](https://www.g2.com/discussions/what-low-code-mobile-app-builder-platforms-are-most-reliable-based-on-reviews-from-long-term-enterprise-users)[What platform offers advanced competitor tracking for local markets?](https://www.g2.com/discussions/what-platform-offers-advanced-competitor-tracking-for-local-markets)[Which MEP tools maintain ease of setup and performance when handling large, complex project files?](https://www.g2.com/discussions/which-mep-tools-maintain-ease-of-setup-and-performance-when-handling-large-complex-project-files) [Is IBM Consulting worth it as a mobility consulting partner for enterprises that need a security and compliance framework before committing to a multi-year mobile transformation programme, or does a boutique specialist deliver faster results?](https://www.g2.com/discussions/mobility-consulting-is-ibm-consulting-worth-it-as-a-mobility-consulting-partner-for-enterprises-that-need-a-security-and)[Popular relational database services for app developers](https://www.g2.com/discussions/what-are-the-most-popular-relational-database-services-for-app-developers)[Pros and Cons Details](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)