# Best Contact Center Software for Medium-Sized Businesses *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Products classified in the overall Contact Center category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Contact Center to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Contact Center category. In addition to qualifying for inclusion in the Contact Center Software category, to qualify for inclusion in the Medium-Sized Business Contact Center Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## Top Contact Center Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,965 reviews) | Salesforce-native omnichannel case routing and AI deflection | "[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)" | | 2 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,569 reviews) | CRM-integrated cloud contact center call workflows | "[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)" | | 3 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,799 reviews) | International outbound calling with CRM-native logging | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 4 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (598 reviews) | Omnichannel contact routing with Salesforce-native intelligence | "[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)" | | 5 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,463 reviews) | Omnichannel contact routing with API-first orchestration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 6 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,533 reviews) | Multi-device call routing with unified UCaaS | "[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,426 reviews) | AI-powered omnichannel contact center with CRM-native routing | "[Easy to Use, Flexible, and Innovative—Talkdesk Keeps Getting Better](https://www.g2.com/survey_responses/talkdesk-review-12980010)" | | 8 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (464 reviews) | CRM-integrated inbound and outbound call workflows | "[HubSpot Integration An intuitive phone solution](https://www.g2.com/survey_responses/ringover-review-12674627)" | | 9 | [Gladly](https://www.g2.com/products/gladly/reviews) | 4.7/5.0 (1,085 reviews) | Omnichannel customer conversations with unified lifetime context | "[managing home care visits using gladly](https://www.g2.com/survey_responses/gladly-review-12765926)" | | 10 | [Cisco Unified Contact Center Express](https://www.g2.com/products/cisco-unified-contact-center-express/reviews) | 4.5/5.0 (12 reviews) | Cisco-native inbound routing with skill-based IVR | "[Cisco Tac](https://www.g2.com/survey_responses/cisco-unified-contact-center-express-review-11404002)" | ## How Many Contact Center Software Products Does G2 Track? **Total Products under this Category:** 326 ### Category Stats (Jun 2026) - **Average Rating**: 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Streams.AI (+2.13%) - Among all products in this category, Streams.AI recorded the largest rating increase compared to last month *Last updated: June 27, 2026* ## How Does G2 Rank Contact Center Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 46,700+ Authentic Reviews - 326+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### livepro Knowledge Management livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=29&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=55822&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%2Fmid-market&secure%5Btoken%5D=af68522ad0e828702a32dda95b78ec29f6707576540d56fa4a131b0714aded93&secure%5Burl%5D=https%3A%2F%2Flivepro.com%2F&secure%5Burl_type%5D=book_demo) --- ## Contact Center Software Features & Capabilities ### What are the Best Contact Center Software with Speech Analytics? Provides some level of analytics based on keywords and vocal tones. **Top-rated Contact Center Software for Speech Analytics:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [Explore Contact Center Software with Speech Analytics](https://www.g2.com/categories/contact-center/f/speech-analytics) ### What are the Best Contact Center Software with Email? Allows CSRs to receive and answer customer emails. **Top-rated Contact Center Software for Email:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with Email](https://www.g2.com/categories/contact-center/f/email) ### What are the Best Contact Center Software with Auto Dialer? Has auto dialing or predictive dialing functions for outbound use. **Top-rated Contact Center Software for Auto Dialer:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with Auto Dialer](https://www.g2.com/categories/contact-center/f/auto-dialer) ### What are the Best Contact Center Software with Inbound Screen Pop? Populates CSR's screen with available customer data. **Top-rated Contact Center Software for Inbound Screen Pop:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with Inbound Screen Pop](https://www.g2.com/categories/contact-center/f/inbound-screen-pop) ### What are the Best Contact Center Software with IVR? Includes an interactive phone menu. **Top-rated Contact Center Software for IVR:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with IVR](https://www.g2.com/categories/contact-center/f/ivr) ## What Are the Top-Rated Contact Center Software Products in 2026? ### 1. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Agentforce Service (formerly Salesforce Service Cloud) is a software designed to enable seamless collaboration between AI agents and human service teams across every channel and industry. The software provides omnichannel customer support and proactive service capabilities by leveraging Agentforce and Data Cloud on the Salesforce Platform. It automates low-touch, high-volume customer interactions and reduces the need for human intervention by handing off complex cases only when necessary. Agentforce Service addresses service team productivity and customer satisfaction challenges by embedding AI into the flow of work. The software supports 24/7 cross-channel service, proactive support using product and asset data, and integrations across the Salesforce ecosystem to accelerate growth. **Average Rating:** 4.4/5.0 **Total Reviews:** 6,965 **How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10) - **Concurrent Calling:** 7.6/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.9/10 (Category avg: 8.6/10) - **Administrator Access:** 8.5/10 (Category avg: 8.9/10) **Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Salesforce Administrator, Salesforce Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Mid-Market, 37% Enterprise #### What Are Agentforce Service (formerly Salesforce Service Cloud)'s Pros and Cons? **Pros:** - Ease of Use (1259 reviews) - Features (1102 reviews) - Case Management (1097 reviews) - Efficiency (973 reviews) - Helpful (591 reviews) **Cons:** - Complexity (697 reviews) - Learning Curve (583 reviews) - Steep Learning Curve (474 reviews) - Expensive (425 reviews) - Complex Usability (423 reviews) ### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users find **Agentforce Service easy to configure** , appreciating its helpful features and quick customer support. - Users value the **user-friendly interface** of Agentforce Service, which simplifies case management and reporting tasks. - Users appreciate how **easy and organized case management** is with Agentforce Service, enhancing workflow and collaboration. - Users value the **efficiency** of Agentforce Service, appreciating its seamless end-to-end experience and easy setup. - Users appreciate the **helpful guides and ease of use** in Salesforce Service Cloud, enhancing support service efficiency. **Cons:** - Users find the **complexity** of Agentforce Service challenging for newcomers, requiring training and time for effective use. - Users find the **steep learning curve** of Agentforce Service challenging, especially with complex customizations required for effective use. - Users find the **steep learning curve** of Agentforce Service challenging, requiring significant time for training and proficiency. - Users find the service to be **expensive** , especially with additional licenses and complex pricing structures. - Users find the **complex usability** of Agentforce Service challenging, particularly for customizing features and workflows. #### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)? **"[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)"** **Rating:** 4.0/5.0 stars *— Naampreet K.* [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220) --- **"[“Daily Use Review of Salesforce Service Cloud in Collections”](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)"** **Rating:** 5.0/5.0 stars *— Arnold D.* [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648) --- #### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)? - [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote - [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments - [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require) - [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments - [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system) ### 2. [Aircall](https://www.g2.com/products/aircall/reviews) Aircall is a software designed to unify voice, SMS, WhatsApp, and social media channels into a single AI-powered platform for customer conversations. The software provides bi-directional CRM and helpdesk data syncing and actionable conversation insights by leveraging AI and integrations across 250+ business applications. It automates call routing and repetitive tasks and reduces the manual busywork that diverts sales and support teams from customer relationships. Aircall addresses the challenge of fragmented communication stacks by bringing all channels and tools into one connected platform. The software supports sales acceleration, customer support operations, and CRM integrations for over 22,000 businesses globally. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,569 **How Do G2 Users Rate Aircall?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.8/10 (Category avg: 8.6/10) - **Administrator Access:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind Aircall?** - **Seller:** [Aircall](https://www.g2.com/sellers/aircall) - **Company Website:** https://www.aircall.io - **Year Founded:** 2014 - **HQ Location:** New York - **Twitter:** @aircall (4,964 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5013970/ (809 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Development Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Small-Business, 40% Mid-Market #### What Are Aircall's Pros and Cons? **Pros:** - Ease of Use (228 reviews) - Easy Integration (91 reviews) - Reliability (90 reviews) - Intuitive (89 reviews) - Call Recording (88 reviews) **Cons:** - Connection Issues (62 reviews) - Call Issues (49 reviews) - Dialer Issues (44 reviews) - Missing Features (37 reviews) - Slow Loading (37 reviews) ### What Do G2 Reviewers Say About Aircall? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Aircall, highlighting its seamless integration and reliable customer engagement features. - Users praise the **easy integration** of Aircall, which enhances workflow and improves communication with CRM and helpdesk tools. - Users commend Aircall for its **reliability** and user-friendly interface, enhancing communication workflows and support efficiency. - Users find Aircall **intuitive** , enjoying its straightforward setup and user-friendly features that simplify VoIP communication. - Users value the **automatic call recording** feature of Aircall, enhancing record-keeping and tracking capabilities seamlessly. **Cons:** - Users experience **connection issues** with Aircall, including call quality fluctuations and poor app performance. - Users report **call issues** with uneven distribution, connection problems, and challenges with the power dialer functionality. - Users often face **dialer issues** with Aircall, including uneven call distribution and delayed notifications, affecting productivity. - Users note the lack of **text handling features** in Aircall, hindering efficient communication and organization. - Users find the **slow loading** of Aircall frustrating, particularly when syncing call logs and using the mobile app. #### What Are Recent G2 Reviews of Aircall? **"[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/aircall-review-12657223) --- **"[Easy Integrations with APIs and Webhooks for Powerful Call Data Analytics](https://www.g2.com/survey_responses/aircall-review-12782101)"** **Rating:** 4.0/5.0 stars *— SAURABH B.* [Read full review](https://www.g2.com/survey_responses/aircall-review-12782101) --- #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes ### 3. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Five9 Intelligent Cloud Contact Center Platform is a software designed to transform customer experience through intelligent, omnichannel engagement across voice, digital, and AI-driven interaction channels. The software provides omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation by leveraging Five9 Genius AI embedded across a cloud-native platform. It automates hyper-personalized customer journeys and reduces operational costs by enabling AI Agents and human agents to work collaboratively. Five9 Intelligent Cloud Contact Center Platform addresses fragmented and frustrating customer experiences by unifying interactions into seamless, AI-driven journeys that anticipate customer needs. The software supports integrations with leading CRM and enterprise systems, industry-specific use cases, and 99.999% uptime reliability for over 2,500 customers worldwide. **Average Rating:** 4.1/5.0 **Total Reviews:** 598 **How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.7/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.2/10 (Category avg: 8.6/10) - **Administrator Access:** 8.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?** - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** https://www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 (14,856 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 56% Mid-Market, 23% Small-Business #### What Are Five9 Intelligent Cloud Contact Center Platform's Pros and Cons? **Pros:** - Ease of Use (118 reviews) - Customer Support (85 reviews) - Helpful (85 reviews) - Features (76 reviews) - Efficiency (62 reviews) **Cons:** - Call Issues (43 reviews) - Complexity (35 reviews) - Missing Features (35 reviews) - Technical Issues (30 reviews) - Poor Customer Support (29 reviews) ### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Five9, citing its intuitive interface and straightforward integration process. - Users commend the **excellent customer support** of Five9, highlighting responsiveness and effective issue resolution. - Users value the **exceptional support** and responsiveness of Five9, enhancing their overall experience with the platform. - Users value the **responsive support** and **user-friendly interface** of Five9, along with its seamless integrations. - Users appreciate the **efficiency** of Five9, as it streamlines workflows and simplifies reporting for new agents. **Cons:** - Users face **call issues** with Five9 due to slow SMS features and inadequate reporting for email interactions. - Users find the **complexity** in Five9's UI and reporting requires extensive training, hindering efficiency for agents. - Users note a **lack of customization** and limited additional features in the Five9 platform, impacting their overall experience. - Users face frequent **technical issues** with Five9, including dropped calls, connectivity disruptions, and frustrating login problems. - Users report **poor customer support** , experiencing delays and miscommunication, complicating their overall interaction with the platform. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **"[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)"** **Rating:** 5.0/5.0 stars *— Widline N.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340) --- **"[Automates Interactions and Enhances Customer Experience](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161)"** **Rating:** 5.0/5.0 stars *— José Martín R.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161) --- #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### 4. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk is a software designed to automate the full complexity of modern customer journeys through its Customer Experience Automation (CXA) platform. The software provides autonomous, multi-agent AI orchestration and real-time actionable knowledge by leveraging the Talkdesk Data Cloud, which ingests transcripts, call recordings, case notes, and CRM records. It automates fragmented, human-coordinated workflows and reduces operational complexity through a virtuous cycle of Discover, Build, Orchestrate, and Measure. Talkdesk addresses enterprise CX modernization challenges by enabling AI agents to operate with full context without requiring a full platform replacement. The software supports cross-industry and industry-specialized use cases in healthcare, financial services, retail, utilities, travel, and government, helping organizations grow revenue and reduce costs. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,426 **How Do G2 Users Rate Talkdesk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.8/10 (Category avg: 8.6/10) - **Administrator Access:** 9.1/10 (Category avg: 8.9/10) **Who Is the Company Behind Talkdesk?** - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** https://www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk (6,959 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,377 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Supervisor, Team Lead - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Mid-Market, 21% Enterprise #### What Are Talkdesk's Pros and Cons? **Pros:** - Ease of Use (310 reviews) - Efficiency (175 reviews) - Features (171 reviews) - Call Management (170 reviews) - Helpful (167 reviews) **Cons:** - Call Issues (119 reviews) - Technical Issues (78 reviews) - Missing Features (76 reviews) - Notification Issues (58 reviews) - Connection Issues (54 reviews) ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and quality scores. - Users value the **efficiency** of Talkdesk, seamlessly managing multiple communication channels to enhance customer service. - Users appreciate the **comprehensive features** of Talkdesk, making setup and operation seamless and efficient. - Users appreciate Talkdesk's **easy CRM integration** , enhancing their call management experience and boosting efficiency for support teams. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and reducing agent workload significantly. **Cons:** - Users experience **call issues** with Talkdesk, including network problems, audio quality, and dropped calls during conversations. - Users often face **technical issues** such as call clarity problems, glitches, and the need for frequent restarts. - Users express frustration over **missing features** , such as spellcheck and flexibility in updating ticket statuses during calls. - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and technical disruptions. - Users face frequent **connection issues** with Talkdesk, leading to technical problems and frustrating delays in communication. #### What Are Recent G2 Reviews of Talkdesk? **"[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)"** **Rating:** 4.5/5.0 stars *— Anurag S.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12800159) --- **"[Easy to Use, Flexible, and Innovative—Talkdesk Keeps Getting Better](https://www.g2.com/survey_responses/talkdesk-review-12980010)"** **Rating:** 5.0/5.0 stars *— Verified User in Pharmaceuticals* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12980010) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 5. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) CloudTalk is a software designed to deliver AI-powered business calling with superior call quality and country coverage for growing small and mid-sized businesses. The software provides AI-powered analytics, call coaching, recordings, and transcripts by leveraging advanced dialer technology and integrations with existing business systems. It automates outbound dialing and reduces manual call management, boosting call volume by up to 120%. CloudTalk addresses the challenge of scaling global sales and support communications by offering crystal-clear call quality across more than 160 countries. The software supports outbound sales teams, customer service channels, and seamless integration with CRM and helpdesk tools for over 4,000 SMBs worldwide. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,799 **How Do G2 Users Rate CloudTalk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.6/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.5/10 (Category avg: 8.6/10) - **Administrator Access:** 8.8/10 (Category avg: 8.9/10) **Who Is the Company Behind CloudTalk?** - **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk) - **Company Website:** https://www.cloudtalk.io - **Year Founded:** 2016 - **HQ Location:** New York - **LinkedIn® Page:** https://www.linkedin.com/company/17944841/ (216 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small-Business, 32% Mid-Market #### What Are CloudTalk's Pros and Cons? **Pros:** - Ease of Use (328 reviews) - Reliability (160 reviews) - Intuitive (155 reviews) - Helpful (143 reviews) - Calling Features (142 reviews) **Cons:** - Call Issues (159 reviews) - Connection Issues (77 reviews) - Missing Features (60 reviews) - Call Management (57 reviews) - Poor Connectivity (48 reviews) ### What Do G2 Reviewers Say About CloudTalk? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of CloudTalk, finding it fast and intuitive for seamless communication. - Users value the **reliability** of CloudTalk, noting consistent performance and excellent customer support throughout their experience. - Users highlight the **intuitive interface** of CloudTalk, reporting smooth and stable call connections consistently. - Users appreciate the **ease of obtaining local numbers** and the efficiency provided by CloudTalk's new features. - Users value the **easy-to-use calling features** of CloudTalk, appreciating the intuitive interface and efficient call management. **Cons:** - Users experience **call issues** with CloudTalk, including connectivity problems and inconvenient access to recordings from Pipedrive. - Users experience **connection issues** with CloudTalk, which disrupt operations, though resolutions are generally quick. - Users express frustration over **missing essential features** in CloudTalk, impacting functionality and efficiency in call center operations. - Users face challenges with **call management** , like issues with the mobile app and Chrome extension functionality. - Users experience **poor connectivity** issues with CloudTalk, affecting functionality and reliability during calls. #### What Are Recent G2 Reviews of CloudTalk? **"[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)"** **Rating:** 4.5/5.0 stars *— Hunter K.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744) --- **"[CloudTalk has simplified our customer communication and improved our team's efficiency.](https://www.g2.com/survey_responses/cloudtalk-review-12852659)"** **Rating:** 5.0/5.0 stars *— Marwan E.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659) --- #### What Are G2 Users Discussing About CloudTalk? - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments ### 6. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX is a software designed to transform customer experience by connecting insights across teams, tools, and interactions across every digital and voice channel. The software provides smart automation, predictive AI routing, real-time dashboards, and omnichannel engagement by leveraging a composable cloud-native platform with hundreds of packaged integrations. It automates customer journey outcomes and reduces resolution time by routing interactions to the right resource at the right moment. Genesys Cloud CX addresses the challenge of disconnected customer conversations by unifying chat, email, text, social media, and voice into a single all-in-one platform. The software supports contact centers of all sizes with rapid deployment, weekly innovation updates, and third-party integrations that extend its capabilities across any channel. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,463 **How Do G2 Users Rate Genesys Cloud CX?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.3/10 (Category avg: 8.6/10) - **Administrator Access:** 8.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Genesys Cloud CX?** - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** https://www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys (32,180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Case Advocate, Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Mid-Market, 40% Enterprise #### What Are Genesys Cloud CX's Pros and Cons? **Pros:** - Ease of Use (135 reviews) - Features (98 reviews) - Reliability (76 reviews) - Efficiency (72 reviews) - Helpful (60 reviews) **Cons:** - Limited Features (55 reviews) - Missing Features (53 reviews) - Complexity (42 reviews) - Inadequate Reporting (38 reviews) - Learning Curve (37 reviews) ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Genesys Cloud CX, streamlining operations and enhancing overall efficiency. - Users appreciate the **innovative features** of Genesys Cloud CX, enhancing contact center operations and fostering collaboration. - Users value the **reliability** of Genesys Cloud CX, ensuring consistent access and excellent business continuity across projects. - Users value the **efficiency** of Genesys Cloud CX, which enhances agility and streamlines contact center operations significantly. - Users find the **customization options** in Genesys Cloud CX invaluable for meeting their unique routing needs effectively. **Cons:** - Users find the **limited features** of Genesys Cloud CX frustrating, especially regarding advanced functionalities that require extra licenses. - Users note **missing features** in Genesys Cloud CX, including advanced capabilities that require extra costs and complex configurations. - Users find the **complexity** of Genesys Cloud CX daunting, often struggling with navigation and feature accessibility. - Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, limiting data generation to only three weeks at a time. - Users often find the **learning curve to be steep** with Genesys Cloud CX due to its complex interface and features. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"** **Rating:** 5.0/5.0 stars *— Lucas A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 2 comments, 1 upvote - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### 7. [Gladly](https://www.g2.com/products/gladly/reviews) Gladly is a software designed to put the customer, not the ticket, at the center of every service conversation for customer-centric B2C brands. The software provides continuous cross-channel conversations and empathetic automation by leveraging proprietary Customer AI. It automates routine service interactions and reduces cost-per-contact while preserving human connection for complex or high-value moments. Gladly addresses the foundational problem of ticket-centric CX platforms by reimagining customer service around lifelong customer relationships. The software supports seamless omnichannel engagement, agent productivity, and loyalty outcomes for brands seeking radically efficient and radically personal service experiences. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,085 **How Do G2 Users Rate Gladly?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.4/10 (Category avg: 8.6/10) - **Administrator Access:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind Gladly?** - **Seller:** [Gladly](https://www.g2.com/sellers/gladly) - **Company Website:** https://www.gladly.ai - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @gladly (4,071 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7950938/ (225 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Experience Advisor - **Top Industries:** Retail, Consumer Services - **Company Size:** 61% Mid-Market, 22% Small-Business #### What Are Gladly's Pros and Cons? **Pros:** - Ease of Use (191 reviews) - Helpful (135 reviews) - Features (128 reviews) - Efficiency (105 reviews) - Customer Support (78 reviews) **Cons:** - Missing Features (40 reviews) - Complexity (31 reviews) - Limited Features (31 reviews) - Learning Curve (30 reviews) - Limited Customization (30 reviews) ### What Do G2 Reviewers Say About Gladly? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Gladly, which enhances engagement and simplifies access to important information. - Users value the **helpful organization** features of Gladly, making it easy to manage calls and updates effectively. - Users appreciate the **innovation and reliability** of Gladly, benefiting from features like ticket routing automation and easy interactions. - Users appreciate the **efficiency** of Gladly, enhancing customer interactions and streamlining workflows for better support. - Users appreciate the **exceptional onboarding process** of Gladly, which enhances team efficiency and collaboration in customer service. **Cons:** - Users face challenges with **missing features** in Gladly, affecting efficiency and overall satisfaction with the tool. - Users find the **complexity** of Gladly's interface can overwhelm, complicating information retrieval and workflow efficiency. - Users find Gladly's **limited features** hinder efficiency, with inconsistent AI and inadequate training options affecting usability. - Users note a **slight learning curve** with Gladly, but find onboarding support helps ease the transition. - Users find the **limited customization** of reporting and interface features restricts their ability to tailor insights effectively. #### What Are Recent G2 Reviews of Gladly? **"[managing home care visits using gladly](https://www.g2.com/survey_responses/gladly-review-12765926)"** **Rating:** 4.5/5.0 stars *— Ranjit K.* [Read full review](https://www.g2.com/survey_responses/gladly-review-12765926) --- **"[Intuitive, Unified Customer Conversations with Powerful Analytics](https://www.g2.com/survey_responses/gladly-review-12917752)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/gladly-review-12917752) --- #### What Are G2 Users Discussing About Gladly? - [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments - [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for) ### 8. [Nextiva](https://www.g2.com/products/nextiva/reviews) Nextiva is a software designed to unify customer experience management through AI-powered communication solutions for businesses of all sizes. The software provides an all-in-one customer engagement hub spanning voice, digital, and support channels by leveraging AI-powered unified CXM technology. It automates customer communication workflows and reduces friction across disconnected communication tools. Nextiva addresses the challenge of fragmented customer engagement by consolidating interactions into a single AI-powered platform. The software supports over 100,000 businesses across industries including healthcare and insurance, enabling billions of customer conversations annually. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,533 **How Do G2 Users Rate Nextiva?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.3/10 (Category avg: 8.6/10) - **Administrator Access:** 9.1/10 (Category avg: 8.9/10) **Who Is the Company Behind Nextiva?** - **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva) - **Year Founded:** 2008 - **HQ Location:** Scottsdale, Arizona - **Twitter:** @Nextiva (21,295 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/459293/ (1,564 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Office Manager - **Top Industries:** Hospital & Health Care, Insurance - **Company Size:** 77% Small-Business, 21% Mid-Market #### What Are Nextiva's Pros and Cons? **Pros:** - Customer Support (135 reviews) - Ease of Use (128 reviews) - Helpful (111 reviews) - Easy Setup (94 reviews) - Reliability (90 reviews) **Cons:** - Difficult Configuration (27 reviews) - Complexity (25 reviews) - Number Issues (22 reviews) - Complex Processes (20 reviews) - Difficult Setup (19 reviews) ### What Do G2 Reviewers Say About Nextiva? *AI-generated summary from verified user reviews* **Pros:** - Users rave about Nextiva's **exceptional customer support** , providing quick assistance and answers during account setup. - Users find Nextiva exceptionally **easy to implement and navigate** , enhancing their overall experience with its intuitive design. - Users praise Nextiva's **excellent customer service** and support, making implementation and usage seamless and efficient. - Users commend the **easy setup** of Nextiva, allowing quick implementation and seamless integration across multiple locations. - Users highlight the **reliability** of Nextiva, praising its customer service and seamless implementation across multiple platforms. **Cons:** - Users find the **difficult configuration** of Nextiva to be clunky and challenging, impacting overall usability and management. - Users find some features **complex for first-time users** , especially during setup and third-party integrations. - Users experience **number issues** with Nextiva, including delays in call display and difficulties in importing contacts. - Users find the **complex processes** of setting up and using Nextiva to be overwhelming and confusing initially. - Users find the **difficult setup** of Nextiva to be clunky and not user-friendly, complicating initial usage. #### What Are Recent G2 Reviews of Nextiva? **"[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)"** **Rating:** 4.5/5.0 stars *— Nick Z.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-12747800) --- **"[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)"** **Rating:** 4.5/5.0 stars *— Connor J.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-12886187) --- #### What Are G2 Users Discussing About Nextiva? - [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments - [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments - [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments - [What are some features of a PBX?](https://www.g2.com/discussions/nextiva-what-are-some-features-of-a-pbx) - 1 comment - [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) - 3 comments ### 9. [Voiso](https://www.g2.com/products/voiso/reviews) Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs. **Average Rating:** 4.8/5.0 **Total Reviews:** 92 **How Do G2 Users Rate Voiso?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.9/10 (Category avg: 8.6/10) - **Administrator Access:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Voiso?** - **Seller:** [Voiso](https://www.g2.com/sellers/voiso) - **HQ Location:** Singapore, Singapore - **LinkedIn® Page:** https://www.linkedin.com/company/voiso (91 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Data Analyst, Account Manager - **Top Industries:** Information Technology and Services, Information Services - **Company Size:** 96% Mid-Market, 13% Small-Business #### What Are Voiso's Pros and Cons? **Pros:** - Reliability (42 reviews) - Ease of Use (38 reviews) - Features (34 reviews) - Artificial Intelligence (21 reviews) - AI Technology (20 reviews) **Cons:** - Complex Processes (7 reviews) - Inadequate Reporting (7 reviews) - Complexity (6 reviews) - Lack of Intuitiveness (6 reviews) - Learning Curve (6 reviews) ### What Do G2 Reviewers Say About Voiso? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliable quality** of Voiso's global calls, significantly enhancing their international outreach efforts. - Users find Voiso's **ease of use** remarkable, enabling effortless creation of custom IVR menus and chatbot interactions. - Users value the **Local Caller ID feature** for significantly boosting callback rates in telemarketing campaigns. - Users benefit from the **AI predictive dialer** and speech analytics, enhancing call efficiency and customer insights. - Users value the **AI predictive dialer** and real-time dashboards, enhancing efficiency and performance monitoring across global operations. **Cons:** - Users find the **customization process complex** , especially those less technical, impacting the overall experience with Voiso. - Users find the **inadequate reporting** capabilities of Voiso frustrating, especially when generating and customizing reports. - Users find the **dashboard customization complex** , especially for less technical users, complicating their overall experience. - Users find the mobile app lacks **intuitiveness** , making it challenging for agents who are frequently on the go. - Users found the **learning curve steep** for non-technical staff, requiring more time to adapt to the new interface. #### What Are Recent G2 Reviews of Voiso? **"[Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly](https://www.g2.com/survey_responses/voiso-review-12414775)"** **Rating:** 5.0/5.0 stars *— Ankita Y.* [Read full review](https://www.g2.com/survey_responses/voiso-review-12414775) --- **"[Holistic Call Center Analytics with Powerful Dashboards and Speech Insights](https://www.g2.com/survey_responses/voiso-review-12345339)"** **Rating:** 5.0/5.0 stars *— Mudassir K.* [Read full review](https://www.g2.com/survey_responses/voiso-review-12345339) --- ### 10. [TeleCMI](https://www.g2.com/products/telecmi/reviews) TeleCMI is a software designed to help businesses streamline customer interactions and drive measurable growth through a unified cloud communication platform. The software provides IVR solutions, auto dialer capabilities, virtual phone numbers, VoIP systems, and an intelligent multi-channel dashboard by leveraging cloud telephony and flexible telephony APIs. It automates communication workflows and reduces missed calls and response times for sales and support teams. TeleCMI addresses the challenge of managing fragmented communication channels by unifying calls, SMS, WhatsApp, and other channels into a single cloud-based interface accessible from any device. The software supports CRM and helpdesk integrations, hosted PBX systems, and unlimited calls and texts for startups, SMEs, and enterprises seeking scalable and affordable business communication. **Average Rating:** 4.8/5.0 **Total Reviews:** 291 **How Do G2 Users Rate TeleCMI?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.7/10 (Category avg: 8.6/10) - **Administrator Access:** 7.4/10 (Category avg: 8.9/10) **Who Is the Company Behind TeleCMI?** - **Seller:** [TeleCMI](https://www.g2.com/sellers/telecmi) - **Year Founded:** 2016 - **HQ Location:** chennai, Tamil Nadu - **Twitter:** @TeleCMI (40 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13205902/ (92 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager, Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 44% Mid-Market, 42% Small-Business #### What Are TeleCMI's Pros and Cons? **Pros:** - Customer Support (63 reviews) - Ease of Use (61 reviews) - Helpful (59 reviews) - Easy Setup (50 reviews) - Reliability (44 reviews) **Cons:** - Mobile App Issues (13 reviews) - Missing Features (11 reviews) - Limited Customization (7 reviews) - Dashboard Issues (6 reviews) - UX Improvement (6 reviews) ### What Do G2 Reviewers Say About TeleCMI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **responsive customer support** of TeleCMI, enhancing their experience with quick and friendly assistance. - Users appreciate the **intuitive and user-friendly interface** of TeleCMI, facilitating smooth operations and efficient monitoring. - Users appreciate the **clear voice quality** and user-friendly features of TeleCMI, enhancing their customer communication experience. - Users value the **easy setup** of TeleCMI, enabling quick configurations without any coding or complex tools. - Users value the **reliability** of TeleCMI, ensuring smooth daily operations and consistent call quality. **Cons:** - Users point out the **mobile app limitations** , particularly in accessing history beyond one month, needing improvement. - Users feel there are **missing features** such as a mobile app access limit and customization options for reports. - Users feel the **limited customization** options can hinder their experience and make navigation more challenging. - Users desire a **simplified dashboard** for TeleCMI, suggesting fewer tabs and streamlined access to call logs and analytics. - Users believe the **UI/UX could be more user-friendly** , as it can be confusing for new users. #### What Are Recent G2 Reviews of TeleCMI? **"[Empowers Call Management with Efficient Mobile App](https://www.g2.com/survey_responses/telecmi-review-11711872)"** **Rating:** 5.0/5.0 stars *— Parul K.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-11711872) --- **"[Efficient Customer Interaction Management with TeleCMI](https://www.g2.com/survey_responses/telecmi-review-12880767)"** **Rating:** 5.0/5.0 stars *— Santhosh D.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-12880767) --- #### What Are G2 Users Discussing About TeleCMI? - [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for) ### 11. [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey. **Average Rating:** 4.4/5.0 **Total Reviews:** 153 **How Do G2 Users Rate Webex Contact Center?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.9/10 (Category avg: 8.6/10) - **Administrator Access:** 9.1/10 (Category avg: 8.9/10) **Who Is the Company Behind Webex Contact Center?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Company Website:** https://www.cisco.com - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Consumer Services - **Company Size:** 44% Mid-Market, 34% Enterprise #### What Are Webex Contact Center's Pros and Cons? **Pros:** - Features (19 reviews) - Ease of Use (18 reviews) - Call Management (11 reviews) - Efficiency (9 reviews) - Integrations (9 reviews) **Cons:** - Integration Issues (5 reviews) - Limited Customization (4 reviews) - Poor Customer Support (4 reviews) - Slow Loading (4 reviews) - Complex Features (3 reviews) ### What Do G2 Reviewers Say About Webex Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users value **comprehensive omni-channel support** of Webex Contact Center, enabling seamless customer interactions across various communication methods. - Users appreciate the **ease of use** of Webex Contact Center, finding its interface intuitive and efficient for management. - Users appreciate the **excellent call quality** and intuitive interface of Webex Contact Center, enhancing overall communication efficiency. - Users value the **efficiency** of Webex Contact Center, noting its seamless integration and intuitive interface for better service. - Users appreciate the **seamless omni-channel integration** of Webex Contact Center, enhancing customer interactions across various communication methods. **Cons:** - Users experience **integration issues** with Webex Contact Center, finding certain features disjointed and less seamless than desired. - Users find the **limited customization** options for reports and dashboards restrictive for their specific business needs. - Users experience **poor customer support** , facing delays and difficulties in resolving issues promptly and efficiently. - Users experience **slow loading times** that hinder efficiency and complicate management during high call volumes. - Users find the **complex features** of Webex Contact Center can hinder efficiency and require advanced technical knowledge. #### What Are Recent G2 Reviews of Webex Contact Center? **"[User-Friendly and Insightful, Yet Slightly Laggy](https://www.g2.com/survey_responses/webex-contact-center-review-12626172)"** **Rating:** 5.0/5.0 stars *— Avijit S.* [Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-12626172) --- **"[Exceptional Service and Intuitive Interface for Small Businesses](https://www.g2.com/survey_responses/webex-contact-center-review-12199580)"** **Rating:** 5.0/5.0 stars *— Aloin M.* [Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-12199580) --- #### What Are G2 Users Discussing About Webex Contact Center? - [What improvements would you recommend for Webex Contact Center to better meet your customer service needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-webex-contact-center-to-better-meet-your-customer-service-needs) - 1 comment - [Does Webex contact center require a minimum number of agents?](https://www.g2.com/discussions/does-webex-contact-center-require-a-minimum-number-of-agents) - [What's new in Webex contact center?](https://www.g2.com/discussions/what-s-new-in-webex-contact-center) - [What is Webex contact Centre?](https://www.g2.com/discussions/what-is-webex-contact-centre) - 1 comment - [What are the core capabilities of Webex contact center Enterprise?](https://www.g2.com/discussions/what-are-the-core-capabilities-of-webex-contact-center-enterprise) ### 12. [Dialaxy](https://www.g2.com/products/dialaxy/reviews) Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence. **Average Rating:** 4.6/5.0 **Total Reviews:** 206 **How Do G2 Users Rate Dialaxy?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Dialaxy?** - **Seller:** [Dialaxy Inc.](https://www.g2.com/sellers/dialaxy-inc) - **Year Founded:** 2023 - **HQ Location:** Dover, US - **Twitter:** @dialaxyapp (21 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dialaxy (23 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Executive, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 54% Small-Business, 44% Mid-Market #### What Are Dialaxy's Pros and Cons? **Pros:** - Ease of Use (94 reviews) - Customer Support (62 reviews) - Reliability (56 reviews) - Helpful (49 reviews) - Call Quality (48 reviews) **Cons:** - Number Issues (20 reviews) - Missing Features (19 reviews) - Limited Features (18 reviews) - Geographical Restrictions (15 reviews) - Complex Processes (14 reviews) ### What Do G2 Reviewers Say About Dialaxy? *AI-generated summary from verified user reviews* **Pros:** - Users find Dialaxy's **ease of use** impressive, making number purchasing and call management quick and straightforward. - Users commend the **excellent customer support** from Dialaxy, quickly resolving issues and enhancing the overall experience. - Users praise Dialaxy's **reliability** , noting its excellent call quality and efficient communication features for client management. - Users appreciate the **excellent call quality and helpful customer support** of Dialaxy, enhancing their overall experience. - Users praise the **excellent call quality** of Dialaxy, highlighting its crisp sound and quick connection on calls. **Cons:** - Users find the **limited number options** of Dialaxy frustrating, wishing for more international choices. - Users note the **missing features** in Dialaxy, highlighting issues with notifications, text-to-speech, templates, and CRM integrations. - Users express concern over the **limited features** of Dialaxy, wishing for more templates and integrations to enhance usability. - Users find the **geographical restrictions** frustrating, as Dialaxy only offers US and Canadian numbers, limiting options. - Users find the **process for obtaining international numbers** complicated, leading to delays and frustration with documentation. #### What Are Recent G2 Reviews of Dialaxy? **"[Dialaxy Has Simplified Our Call Management](https://www.g2.com/survey_responses/dialaxy-review-12916987)"** **Rating:** 4.0/5.0 stars *— Aina B.* [Read full review](https://www.g2.com/survey_responses/dialaxy-review-12916987) --- **"[Clean dashboard for managing agency client campaigns and inbound leads](https://www.g2.com/survey_responses/dialaxy-review-12922442)"** **Rating:** 4.0/5.0 stars *— Farah B.* [Read full review](https://www.g2.com/survey_responses/dialaxy-review-12922442) --- ### 13. [UJET](https://www.g2.com/products/ujet/reviews) UJET is a software designed to redefine customer experience through AI-powered contact center innovation with a mobile-first and multimodal approach. The software provides agent empowerment tools, optimized customer journeys, and actionable operational insights by leveraging a cloud-native, CRM-first architecture that prioritizes data security without storing PII. It automates customer interactions across the full journey and reduces friction through AI embedded across every contact center operation. UJET addresses the challenge of fragmented, outdated contact center infrastructure by delivering a scalable, future-proof platform built for the AI-driven world. The software supports mid-market and enterprise businesses in consumer services and telecommunications with exceptional interactions, smarter decision-making, and accelerated growth. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,102 **How Do G2 Users Rate UJET?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.5/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.5/10 (Category avg: 8.6/10) - **Administrator Access:** 9.5/10 (Category avg: 8.9/10) **Who Is the Company Behind UJET?** - **Seller:** [UJET](https://www.g2.com/sellers/ujet) - **Company Website:** https://www.ujet.cx - **Year Founded:** 2015 - **HQ Location:** San Francisco, California - **Twitter:** @UJETcx (1,542 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18051573/ (353 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Agent - **Top Industries:** Consumer Services, Telecommunications - **Company Size:** 57% Mid-Market, 34% Enterprise #### What Are UJET's Pros and Cons? **Pros:** - Ease of Use (51 reviews) - Features (34 reviews) - Efficiency (20 reviews) - Helpful (17 reviews) - Simple (17 reviews) **Cons:** - Slow Loading (14 reviews) - Slow Speed (11 reviews) - Slow Performance (8 reviews) - Technical Issues (8 reviews) - Software Glitches (7 reviews) ### What Do G2 Reviewers Say About UJET? *AI-generated summary from verified user reviews* **Pros:** - Users find UJET to be **easy to use** , enhancing their overall experience with its intuitive navigation and features. - Users appreciate the **high call quality and uptime** of UJET, enhancing their customer support experience significantly. - Users value the **efficiency** of UJET, appreciating its intuitive design and seamless integration for streamlined operations. - Users praise the **user-friendly interface** of UJET, highlighting its simplicity and ease of navigation. - Users praise UJET for its **user-friendly interface** , noting its simplicity, efficiency, and intuitive navigation. **Cons:** - Users report experiencing **slow loading times** on UJET, especially during peak hours, leading to frustrating delays. - Users find the **slow speed** of UJET frustrating, especially during peak hours, impacting response times negatively. - Users experience **slow performance** with UJET during peak hours, leading to frustrating delays in response times. - Users face **technical issues** with UJET, often experiencing crashes and freezes that disrupt their workflow and productivity. - Users report **software glitches** like freezes and unexpected shutdowns, which can disrupt workflow and efficiency. #### What Are Recent G2 Reviews of UJET? **"[UJET Streamlines Customer Interactions and Boosts Productivity](https://www.g2.com/survey_responses/ujet-review-12696463)"** **Rating:** 4.5/5.0 stars *— Hariharan K.* [Read full review](https://www.g2.com/survey_responses/ujet-review-12696463) --- **"[Powerful CCaaS Integrations and Omnichannel Support with AI Features](https://www.g2.com/survey_responses/ujet-review-12548405)"** **Rating:** 4.0/5.0 stars *— Rupesh k.* [Read full review](https://www.g2.com/survey_responses/ujet-review-12548405) --- #### What Are G2 Users Discussing About UJET? - [What is UJET used for?](https://www.g2.com/discussions/what-is-ujet-used-for) - 2 comments ### 14. [Glia](https://www.g2.com/products/glia/reviews) Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 86 **How Do G2 Users Rate Glia?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.6/10 (Category avg: 8.6/10) - **Administrator Access:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind Glia?** - **Seller:** [Glia](https://www.g2.com/sellers/glia) - **Company Website:** https://www.glia.com/ - **Year Founded:** 2012 - **HQ Location:** New York, New York - **Twitter:** @GliaInc (1,471 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2687116/ (468 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Banking, Financial Services - **Company Size:** 67% Mid-Market, 17% Small-Business #### What Are Glia's Pros and Cons? **Pros:** - Customer Support (38 reviews) - Helpful (38 reviews) - Ease of Use (37 reviews) - Efficiency (23 reviews) - Features (23 reviews) **Cons:** - Missing Features (13 reviews) - Integration Issues (8 reviews) - Limited Features (7 reviews) - Poor Customer Support (7 reviews) - Reporting Issues (7 reviews) ### What Do G2 Reviewers Say About Glia? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** from Glia, highlighting responsiveness and helpfulness during implementation and use. - Users value the **helpful customer support** from Glia, enhancing the overall experience and implementation process. - Users enjoy the **ease of use** of Glia, enabling quick implementation and effective customization for enhanced member support. - Users value Glia for its **efficient unified experience** , enhancing support and streamlining operations for team members and clients. - Users value the **exceptional support and intuitive features** of Glia, enhancing member experiences and simplifying integration. **Cons:** - Users feel the lack of **advanced features** in Glia limits their ability to understand and manage customer interactions effectively. - Users experience **integration issues** with Glia, finding it challenging to connect with other essential software in their organizations. - Users express a desire for **expanded features** in Glia, specifically for enhanced insights and reporting capabilities. - Users experience **poor customer support** from Glia, often receiving generic responses and insufficient assistance with technical issues. - Users feel the **reporting features need improvement** , particularly in scheduling and data integrity for better functionality. #### What Are Recent G2 Reviews of Glia? **"[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)"** **Rating:** 5.0/5.0 stars *— Silvio E.* [Read full review](https://www.g2.com/survey_responses/glia-review-11801729) --- **"[Seamless Setup, Enhances Workflow Significantly](https://www.g2.com/survey_responses/glia-review-11814799)"** **Rating:** 5.0/5.0 stars *— Kimberly B.* [Read full review](https://www.g2.com/survey_responses/glia-review-11814799) --- #### What Are G2 Users Discussing About Glia? - [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment ### 15. [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) Amazon Connect is a software designed to help companies provide superior omnichannel customer service at a lower cost through a cloud-native contact center platform. The software provides skills-based routing, real-time and historical analytics, and intuitive management tools by leveraging AWS cloud infrastructure with pay-as-you-go pricing. It automates voice and chat interactions and reduces contact center setup complexity, enabling deployment in minutes at any scale. Amazon Connect addresses the need for personal, dynamic, and cost-effective customer experiences by offering a unified toolset originally built for Amazon's own retail operations. The software supports contact centers ranging from 10 to tens of thousands of agents, with seamless scaling to serve millions of customers daily. **Average Rating:** 4.4/5.0 **Total Reviews:** 77 **How Do G2 Users Rate Amazon Connect?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.0/10 (Category avg: 8.6/10) - **Administrator Access:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Amazon Connect?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 51% Mid-Market, 30% Enterprise #### What Are Amazon Connect's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Efficiency (6 reviews) - Customization (5 reviews) - Easy Setup (5 reviews) - Features (5 reviews) **Cons:** - Complex Features (3 reviews) - Complexity (3 reviews) - Difficult Setup (3 reviews) - Improvements Needed (3 reviews) - Initial Difficulties (3 reviews) ### What Do G2 Reviewers Say About Amazon Connect? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Amazon Connect, enabling quick setup and seamless performance tracking. - Users value the **efficiency** of Amazon Connect, benefiting from its easy setup, scalability, and powerful cloud-based features. - Users appreciate the **flexibility and scalability** of Amazon Connect, enabling customized solutions that integrate seamlessly with AWS. - Users love the **easy setup** of Amazon Connect, enabling quick scaling and integration with various AWS services. - Users appreciate the **ease of use and powerful features** of Amazon Connect, enhancing scalability and reporting capabilities. **Cons:** - Users find the **setup and management complex** , particularly for those lacking AWS experience and requiring extensive configuration. - Users find the **setup and management process complex** , particularly for teams lacking extensive AWS expertise. - Users find the **difficult setup** challenging, particularly for teams unfamiliar with AWS configurations and management. - Users struggle with **inadequate documentation and integration failures** in Amazon Connect, impacting their implementation experience. - Users find the **initial difficulties** of setting up Amazon Connect challenging, particularly for those unfamiliar with AWS. #### What Are Recent G2 Reviews of Amazon Connect? **"[Easy, Hassle free human interaction based -Free Cloud Contact Center Management with Amazon Connect](https://www.g2.com/survey_responses/amazon-connect-review-12929539)"** **Rating:** 4.5/5.0 stars *— Mary H.* [Read full review](https://www.g2.com/survey_responses/amazon-connect-review-12929539) --- **"[Scalable Pay-as-You-Go Call Center with Seamless Integrations](https://www.g2.com/survey_responses/amazon-connect-review-12496701)"** **Rating:** 5.0/5.0 stars *— Jenom N.* [Read full review](https://www.g2.com/survey_responses/amazon-connect-review-12496701) --- #### What Are G2 Users Discussing About Amazon Connect? - [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) - 1 comment - [Is Amazon connected to SaaS?](https://www.g2.com/discussions/is-amazon-connected-to-saas) - [How do I connect to Amazon Connect?](https://www.g2.com/discussions/how-do-i-connect-to-amazon-connect) - [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) - 3 comments - [How does Amazon Connect work?](https://www.g2.com/discussions/how-does-amazon-connect-work) ### 16. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com **Average Rating:** 4.3/5.0 **Total Reviews:** 1,604 **How Do G2 Users Rate NiCE CXone?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.6/10 (Category avg: 8.6/10) - **Administrator Access:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind NiCE CXone?** - **Seller:** [NiCE](https://www.g2.com/sellers/nice) - **Year Founded:** 1986 - **HQ Location:** Hoboken, New Jersey - **Twitter:** @NICELtd (14,655 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nice-systems/ (14,099 employees on LinkedIn®) - **Ownership:** NASDAQ: NICE **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Supervisor - **Top Industries:** Consumer Services, Information Technology and Services - **Company Size:** 52% Mid-Market, 34% Enterprise #### What Are NiCE CXone's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Features (21 reviews) - Efficiency (20 reviews) - Helpful (16 reviews) - Intuitive (13 reviews) **Cons:** - Call Issues (12 reviews) - Technical Issues (11 reviews) - Missing Features (10 reviews) - Poor Customer Support (10 reviews) - Delays (8 reviews) ### What Do G2 Reviewers Say About NiCE CXone? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive interface** of NiCE CXone, making it easy for new employees to navigate its features. - Users appreciate the **intuitive interface and powerful features** of NiCE CXone, enhancing ease of use and customer service. - Users value the **efficient interface** of NiCE CXone, making it easy for new employees and enhancing service quality. - Users value the **intuitive interface** of NiCE CXone, making it easy for new employees to adapt quickly. - Users appreciate the **intuitive interface** of NICE CXone, making it easy for new employees to navigate and use effectively. **Cons:** - Users experience **call issues** with NiCE CXone, facing lag, dropped calls, and difficulty changing agent statuses. - Users report **technical issues** with NiCE CXone, including lag, crashes, and frequent outages affecting performance and reliability. - Users are frustrated by the **missing features** in NiCE CXone, impacting training and quality assurance efforts. - Users express frustration over **poor customer support** , noting difficulties in contacting support and slow response times. - Users often experience **delays in information** and find support response times unhelpful and slow. #### What Are Recent G2 Reviews of NiCE CXone? **"[Reliable and Efficient Customer Experience Platform](https://www.g2.com/survey_responses/nice-cxone-review-11739091)"** **Rating:** 4.5/5.0 stars *— Alex L.* [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091) --- **"[Cxone Simplifies Calling and Scheduling in One Place](https://www.g2.com/survey_responses/nice-cxone-review-12717141)"** **Rating:** 4.5/5.0 stars *— Nilesh S.* [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141) --- #### What Are G2 Users Discussing About NiCE CXone? - [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) - [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment - [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do) - [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact) - [What is inContact?](https://www.g2.com/discussions/what-is-incontact) ### 17. [Ringover](https://www.g2.com/products/ringover/reviews) Ringover is a software designed to enhance customer experience and maximize sales through a multichannel cloud communication solution covering calls, SMS, video calls, and emails. The software provides advanced supervision, coaching features, and personalized customer interactions by leveraging an intuitive cloud-based interface. It automates communication workflows and reduces manual coordination for sales and customer service teams. Ringover addresses the challenge of managing dispersed communication channels by unifying them into a single easy-to-manage platform. The software supports integration with over 80 business tools including CRM and helpdesk applications to streamline tasks and increase team efficiency. **Average Rating:** 4.6/5.0 **Total Reviews:** 464 **How Do G2 Users Rate Ringover?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.9/10 (Category avg: 8.6/10) - **Administrator Access:** 9.1/10 (Category avg: 8.9/10) **Who Is the Company Behind Ringover?** - **Seller:** [Ringover](https://www.g2.com/sellers/ringover) - **Year Founded:** 2018 - **HQ Location:** Montrouge - **Twitter:** @ringoverapp (832 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ringover-france/ (283 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Staffing and Recruiting, Computer Software - **Company Size:** 76% Small-Business, 20% Mid-Market #### What Are Ringover's Pros and Cons? **Pros:** - Ease of Use (79 reviews) - Customer Support (51 reviews) - Reliability (45 reviews) - Helpful (41 reviews) - Intuitive (40 reviews) **Cons:** - High Cost (12 reviews) - Expensive (11 reviews) - Glitches (8 reviews) - Missing Features (8 reviews) - Integration Issues (7 reviews) ### What Do G2 Reviewers Say About Ringover? *AI-generated summary from verified user reviews* **Pros:** - Users find Ringover to be **very easy to use** , appreciating its intuitive interface and excellent customer support. - Users appreciate the **fast and reliable customer support** provided by Ringover, enhancing their overall experience significantly. - Users value the **reliable support** of Ringover, ensuring a smooth experience and efficient communication management. - Users find Ringover's **helpful support** and usability enhance productivity and streamline communication effectively. - Users commend Ringover for its **intuitive design** , making it easy to navigate and enhancing overall communication efficiency. **Cons:** - Users find Ringover's **high cost** unjustified, especially compared to competitors like Zoom, leading to dissatisfaction. - Users find Ringover **too expensive** , especially given the issues and poor customer service experienced. - Users experience **glitches** with the app, including bugs and outdated information affecting their overall satisfaction. - Users note the **lack of CRM integration** and wish for more features to enhance overall functionality and convenience. - Users report **mobile app issues** with SMS synchronization and limited options for obtaining UK mobile numbers. #### What Are Recent G2 Reviews of Ringover? **"[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)"** **Rating:** 5.0/5.0 stars *— Wouter K.* [Read full review](https://www.g2.com/survey_responses/ringover-review-12851244) --- **"[HubSpot Integration An intuitive phone solution](https://www.g2.com/survey_responses/ringover-review-12674627)"** **Rating:** 4.5/5.0 stars *— Verified User in E-Learning* [Read full review](https://www.g2.com/survey_responses/ringover-review-12674627) --- #### What Are G2 Users Discussing About Ringover? - [What does Ringover do?](https://www.g2.com/discussions/what-does-ringover-do) - 1 comment - [How do I cancel my Ringover account?](https://www.g2.com/discussions/how-do-i-cancel-my-ringover-account) - 1 comment - [How does Ringover work?](https://www.g2.com/discussions/how-does-ringover-work) - 1 comment - [Is Ringover legit?](https://www.g2.com/discussions/is-ringover-legit) ### 18. [Ozonetel](https://www.g2.com/products/ozonetel/reviews) Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. **Average Rating:** 4.6/5.0 **Total Reviews:** 621 **How Do G2 Users Rate Ozonetel?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.8/10 (Category avg: 8.6/10) - **Administrator Access:** 9.1/10 (Category avg: 8.9/10) **Who Is the Company Behind Ozonetel?** - **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel) - **Company Website:** https://www.ozonetel.com - **Year Founded:** 2007 - **HQ Location:** San Jose, California - **Twitter:** @Ozonetel (771 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/668578/ (343 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Associate, Assistant Manager - **Top Industries:** Financial Services, Hospital & Health Care - **Company Size:** 62% Mid-Market, 28% Small-Business #### What Are Ozonetel's Pros and Cons? **Pros:** - Ease of Use (134 reviews) - Features (95 reviews) - Call Management (87 reviews) - Call Quality (69 reviews) - Customer Support (57 reviews) **Cons:** - Call Issues (61 reviews) - Connection Issues (60 reviews) - Call Connectivity Issues (41 reviews) - Connectivity Issues (41 reviews) - Technical Issues (38 reviews) ### What Do G2 Reviewers Say About Ozonetel? *AI-generated summary from verified user reviews* **Pros:** - Users find Ozonetel **easy to use** , appreciating its simple setup and efficient call management features. - Users value Ozonetel's **versatile call handling features** , enhancing efficiency with manual and blended modes for customer interactions. - Users value the **efficient call management** of Ozonetel, facilitating smooth handling of customer grievances and effective operations. - Users appreciate the **excellent call quality** of Ozonetel, ensuring smooth and efficient communication during calls. - Users value the **outstanding customer support** provided by Ozonetel, enhanced by its seamless omnichannel integration. **Cons:** - Users find **call issues** such as delays and drops to be a frustrating aspect of Ozonetel's service. - Users experience frequent **connection issues** such as network problems and call drops, affecting their service reliability. - Users experience occasional **call connectivity issues** , resulting in delays and voice quality problems during calls. - Users often face **connectivity issues** with Ozonetel, experiencing delays, disconnections, and difficulties during call transfers. - Users report occasional **technical issues** like call drops and delays, which can disrupt the overall experience. #### What Are Recent G2 Reviews of Ozonetel? **"[Seamless Call Management with Intuitive Blended Mode](https://www.g2.com/survey_responses/ozonetel-review-11751332)"** **Rating:** 5.0/5.0 stars *— Sonali D.* [Read full review](https://www.g2.com/survey_responses/ozonetel-review-11751332) --- **"[User friendly and helps in tracking the calling minutes](https://www.g2.com/survey_responses/ozonetel-review-8889793)"** **Rating:** 5.0/5.0 stars *— Lakshmi M.* [Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793) --- #### What Are G2 Users Discussing About Ozonetel? - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments ### 19. [Squaretalk](https://www.g2.com/products/squaretalk/reviews) Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty. **Average Rating:** 4.8/5.0 **Total Reviews:** 125 **How Do G2 Users Rate Squaretalk?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.3/10 (Category avg: 8.6/10) - **Administrator Access:** 9.6/10 (Category avg: 8.9/10) **Who Is the Company Behind Squaretalk?** - **Seller:** [Squaretalk](https://www.g2.com/sellers/squaretalk) - **Company Website:** https://squaretalk.com/ - **Year Founded:** 2014 - **HQ Location:** Jerusalem - **Twitter:** @SquareTalk (31 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/squaretalk/ (74 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 54% Small-Business, 51% Mid-Market #### What Are Squaretalk's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Automation (15 reviews) - Efficiency (15 reviews) - Reliability (15 reviews) - Features (13 reviews) **Cons:** - Difficult Setup (4 reviews) - Limited Features (4 reviews) - Complex Features (3 reviews) - Complexity (3 reviews) - Connection Issues (3 reviews) ### What Do G2 Reviewers Say About Squaretalk? *AI-generated summary from verified user reviews* **Pros:** - Users find Squaretalk's **ease of use** invaluable, seamlessly integrating into workflows and simplifying daily operations. - Users value the **automation features** of Squaretalk, enhancing efficiency in call support and SMS marketing. - Users appreciate the **efficiency** of Squaretalk, enabling better wait time management and streamlined workforce operations. - Users appreciate the **reliable solution** from Squaretalk, enjoying seamless automation and easy integration into their workflow. - Users appreciate the **ease of use and comprehensive features** of Squaretalk, making their workflow smoother and more efficient. **Cons:** - Users find the **difficult setup** process challenging, requiring extra time and effort to navigate complex workflows effectively. - Users note the **limited features** of Squaretalk, wishing for more advanced options and integrations to enhance usability. - Users find some **advanced features complex** , which can hinder usability for new users and complicate workflows. - Users find the **complexity of advanced settings** and workflows in Squaretalk overwhelming for new users. - Users report **connection issues** with Squaretalk, especially during peak hours, complicating their overall experience. #### What Are Recent G2 Reviews of Squaretalk? **"[Reliable Call Management for Faster Client Support](https://www.g2.com/survey_responses/squaretalk-review-12993753)"** **Rating:** 5.0/5.0 stars *— Anna M.* [Read full review](https://www.g2.com/survey_responses/squaretalk-review-12993753) --- **"[Scales Without the Growing Pains](https://www.g2.com/survey_responses/squaretalk-review-12958668)"** **Rating:** 5.0/5.0 stars *— Akbar A.* [Read full review](https://www.g2.com/survey_responses/squaretalk-review-12958668) --- #### What Are G2 Users Discussing About Squaretalk? - [What is Squaretalk used for?](https://www.g2.com/discussions/what-is-squaretalk-used-for) ### 20. [Convoso](https://www.g2.com/products/convoso/reviews) Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence. What Sets Convoso Apart Ignite Intelligent Number Management: Automated procurement, dynamic health scoring, and AI-driven Dialing Optimization that prioritizes your highest-performing numbers—helping you make the most out of every lead. Predictive Dialer & Campaign Management: Four dialer modes and adaptive pacing ensure lightning-fast speed-to-lead and greater agent productivity. Compliance Automation: Mini-TCPA, RND scrubbing, STIR/SHAKEN, and StateTracker™ built-in to simplify compliance and reduce risk. Gold-Standard Voicemail Detection: 97% accuracy eliminates wasted dials on voicemails and increases productive connects. Actionable Reporting: Transparent, easy-to-use dashboards that surface the metrics that truly impact ROI. Dedicated Customer Success: White-glove onboarding and ongoing support designed to help your team scale smarter. **Average Rating:** 4.5/5.0 **Total Reviews:** 248 **How Do G2 Users Rate Convoso?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.2/10 (Category avg: 8.6/10) - **Administrator Access:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Convoso?** - **Seller:** [Convoso](https://www.g2.com/sellers/convoso) - **Company Website:** https://www.convoso.com/ - **Year Founded:** 2006 - **HQ Location:** Los Angeles, CA - **Twitter:** @convoso (3,156 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/606710/ (230 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance, Marketing and Advertising - **Company Size:** 58% Mid-Market, 40% Small-Business #### What Are Convoso's Pros and Cons? **Pros:** - Ease of Use (38 reviews) - Efficiency (20 reviews) - Customer Support (17 reviews) - Helpful (14 reviews) - User Interface (10 reviews) **Cons:** - Call Issues (9 reviews) - Learning Curve (6 reviews) - Expensive (5 reviews) - Setup Difficulty (5 reviews) - Dialer Issues (4 reviews) ### What Do G2 Reviewers Say About Convoso? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Convoso, finding it user-friendly and simple to navigate. - Users note the **incredible efficiency** of Convoso, praising its intuitive interface and seamless implementation for growth. - Users value the **helpful and available customer support** from Convoso, ensuring timely assistance whenever needed. - Users appreciate the **effortless outbound calling** experience with Convoso's smart dialing and responsive support team. - Users appreciate the **user-friendly interface** of Convoso, highlighting its ease of navigation and helpful support. **Cons:** - Users experience **call issues** with automatic status changes and occasional sudden logouts that disrupt their workflow. - Users find Convoso's **learning curve challenging** , particularly during the initial setup and for those new to the system. - Users find Convoso to be quite **expensive** , making it challenging for small businesses and solo entrepreneurs to afford. - Users find the **setup process complex** , particularly for beginners, causing delays in registration and overall configuration. - Users face **dialer issues** due to slight pauses during double dialing, yet overall efficiency remains satisfactory. #### What Are Recent G2 Reviews of Convoso? **"[Fast, Efficient Dialer That Keeps Agents Focused on Real Prospects](https://www.g2.com/survey_responses/convoso-review-12366223)"** **Rating:** 4.0/5.0 stars *— Sam D.* [Read full review](https://www.g2.com/survey_responses/convoso-review-12366223) --- **"[Thank you Convoso!](https://www.g2.com/survey_responses/convoso-review-12349377)"** **Rating:** 4.5/5.0 stars *— Verified User in Alternative Dispute Resolution* [Read full review](https://www.g2.com/survey_responses/convoso-review-12349377) --- #### What Are G2 Users Discussing About Convoso? - [How do you use Convoso?](https://www.g2.com/discussions/how-do-you-use-convoso) - [How many employees does Convoso?](https://www.g2.com/discussions/how-many-employees-does-convoso) - 1 comment - [How much is Convoso?](https://www.g2.com/discussions/how-much-is-convoso) - 1 comment - [What does Convoso do?](https://www.g2.com/discussions/what-does-convoso-do) - 2 comments, 1 upvote ### 21. [CallHippo](https://www.g2.com/products/callhippo/reviews) CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24\*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. **Average Rating:** 4.5/5.0 **Total Reviews:** 398 **How Do G2 Users Rate CallHippo?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.0/10 (Category avg: 8.6/10) - **Administrator Access:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind CallHippo?** - **Seller:** [CallHippo](https://www.g2.com/sellers/callhippo) - **Year Founded:** 2016 - **HQ Location:** Claymont, Delaware - **Twitter:** @CallHippo (458 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13241094/ (84 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 74% Small-Business, 22% Mid-Market #### What Are CallHippo's Pros and Cons? **Pros:** - Ease of Use (31 reviews) - Call Quality (20 reviews) - Easy Setup (17 reviews) - Reliability (16 reviews) - Customer Support (14 reviews) **Cons:** - Expensive (9 reviews) - High Cost (9 reviews) - Poor Call Quality (8 reviews) - Customer Service (6 reviews) - Limited Features (6 reviews) ### What Do G2 Reviewers Say About CallHippo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of CallHippo, with a clean interface and quick setup for all team members. - Users value the **excellent call quality** of CallHippo, making virtual communications feel natural and seamless. - Users appreciate the **easy setup** of CallHippo, making it accessible for non-technical team members. - Users appreciate the **reliable call quality** of CallHippo, enhancing their communication and overall call management. - Users praise the **responsive customer support** of CallHippo, highlighting their quick assistance and care for user experience. **Cons:** - Users find the **costs to be high** , noting better alternatives with more competitive pricing available. - Users find the **high costs** of CallHippo quite limiting compared to cheaper alternatives with better plans. - Users experience **inconsistent call quality** with CallHippo, especially during peak times or with unstable internet connections. - Users find the **customer service lacking** with outdated chat support and limited availability of agents. - Users feel that the **limited features** on lower plans restrict some functionalities essential for smaller teams. #### What Are Recent G2 Reviews of CallHippo? **"[Call Recording and Dashboard Make Performance Tracking Effortless](https://www.g2.com/survey_responses/callhippo-review-13039318)"** **Rating:** 5.0/5.0 stars *— Sourabh G.* [Read full review](https://www.g2.com/survey_responses/callhippo-review-13039318) --- **"[Effortless Setup, Excellent Support, Minor Connectivity Issues](https://www.g2.com/survey_responses/callhippo-review-11093705)"** **Rating:** 5.0/5.0 stars *— Prosenjit B.* [Read full review](https://www.g2.com/survey_responses/callhippo-review-11093705) --- #### What Are G2 Users Discussing About CallHippo? - [What is CallHippo used for?](https://www.g2.com/discussions/what-is-callhippo-used-for) - 2 comments ### 22. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. **Average Rating:** 4.3/5.0 **Total Reviews:** 671 **How Do G2 Users Rate Sprinklr Service?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10) - **Concurrent Calling:** 7.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.8/10 (Category avg: 8.6/10) - **Administrator Access:** 7.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Sprinklr Service?** - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** https://www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr (38,047 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/399351/ (4,380 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Social Media Manager, Social Media Specialist - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 41% Enterprise, 31% Mid-Market #### What Are Sprinklr Service's Pros and Cons? **Pros:** - Ease of Use (81 reviews) - Features (64 reviews) - Helpful (50 reviews) - Efficiency (47 reviews) - Customer Support (37 reviews) **Cons:** - Complexity (29 reviews) - Learning Curve (27 reviews) - Missing Features (26 reviews) - Slow Loading (23 reviews) - Steep Learning Curve (21 reviews) ### What Do G2 Reviewers Say About Sprinklr Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Sprinklr Service, which simplifies customer experience management effectively. - Users appreciate the **user-friendly interface** of Sprinklr Service, facilitating effortless social media management and customer engagement. - Users appreciate the **advanced and customizable features** of Sprinklr Service, enhancing their customer interaction experience significantly. - Users value the **efficiency** of Sprinklr Service, enjoying streamlined management of all channels in one interface. - Users appreciate the **excellent customer support** of Sprinklr Service, noting its availability and continuous improvement efforts. **Cons:** - Users find the **complexity of Sprinklr Service** overwhelming due to information overload and difficult setup processes. - Users find a **steep learning curve** with Sprinklr Service, requiring additional training for effective use of the platform. - Users find **missing features** in Sprinklr Service, requiring native posting for certain tasks and disrupting efficiency. - Users experience **slow loading times** in Sprinklr Service, impacting efficiency and complicating their workflow. - Users find the **steep learning curve** of Sprinklr Service daunting, especially for smaller teams or beginners. #### What Are Recent G2 Reviews of Sprinklr Service? **"[A good chatbot platform for the website](https://www.g2.com/survey_responses/sprinklr-service-review-11601232)"** **Rating:** 4.5/5.0 stars *— Verified User in Consumer Goods* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-11601232) --- **"[Streamlines Social Media Management Perfectly](https://www.g2.com/survey_responses/sprinklr-service-review-8587157)"** **Rating:** 5.0/5.0 stars *— Waqar A.* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-8587157) --- ### 23. [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) Content Guru is a leading global provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-critical CX for the world’s leading organizations in the public and private sectors. storm is the only cloud communications platform trusted by blue-light services delivering market-leading reliability, scalability, and functionality. Through brain®, AI services provide leading automated and human-assist capabilities to bolster CX performance before, during and after an interaction. **Average Rating:** 4.8/5.0 **Total Reviews:** 110 **How Do G2 Users Rate Content Guru storm?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.5/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.4/10 (Category avg: 8.6/10) - **Administrator Access:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Content Guru storm?** - **Seller:** [Content Guru](https://www.g2.com/sellers/content-guru) - **Company Website:** https://www.contentguru.com/ - **Year Founded:** 2005 - **HQ Location:** Bracknell, Berkshire - **LinkedIn® Page:** https://www.linkedin.com/company/content-guru/ (507 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Utilities - **Company Size:** 50% Mid-Market, 40% Enterprise #### What Are Content Guru storm's Pros and Cons? **Pros:** - Ease of Use (20 reviews) - Helpful (20 reviews) - Customer Support (19 reviews) - Features (17 reviews) - Efficiency (12 reviews) **Cons:** - Licensing Issues (7 reviews) - Learning Curve (6 reviews) - Lack of Clarity (5 reviews) - Complex Reporting (4 reviews) - Email Issues (3 reviews) ### What Do G2 Reviewers Say About Content Guru storm? *AI-generated summary from verified user reviews* **Pros:** - Users find the **user-friendly interface** of Content Guru Storm helps them access calls quickly and efficiently. - Users appreciate the **high-level support and service** from Content Guru, fostering trust and collaboration in their operations. - Users commend the **exceptional customer support** from Content Guru, enhancing trust and confidence in the Storm platform. - Users commend the **innovative features** of Content Guru storm, enhancing communication across multiple channels and improving user experience. - Users appreciate the **efficiency** of Content Guru Storm, significantly reducing the time required for call management tasks. **Cons:** - Users feel that the **licensing issues** create complications and unnecessary costs, hindering a smooth experience with Content Guru Storm. - Users face a **steep learning curve** with Storm's reporting suite, requiring extensive training for effective use. - Users express concerns about **lack of clarity** in the reporting features, leading to confusion and inefficiencies. - Users find the **call reporting too complicated** , leading to difficulties in accessing basic metrics without extensive configuration. - Users face **email issues** with Content Guru Storm, including poor bulk handling and limited search functionalities causing frustration. #### What Are Recent G2 Reviews of Content Guru storm? **"[Rock-Solid Stability and Outstanding Support with Content Guru STORM](https://www.g2.com/survey_responses/content-guru-storm-review-12983013)"** **Rating:** 5.0/5.0 stars *— Jerrell W.* [Read full review](https://www.g2.com/survey_responses/content-guru-storm-review-12983013) --- **"[The all-rounder for contact center software](https://www.g2.com/survey_responses/content-guru-storm-review-9775854)"** **Rating:** 5.0/5.0 stars *— Verified User in Apparel & Fashion* [Read full review](https://www.g2.com/survey_responses/content-guru-storm-review-9775854) --- #### What Are G2 Users Discussing About Content Guru storm? - [What is Content Guru storm used for?](https://www.g2.com/discussions/what-is-content-guru-storm-used-for) - 1 comment ### 24. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,389 **How Do G2 Users Rate GoTo Connect?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 6.7/10 (Category avg: 8.6/10) - **Administrator Access:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind GoTo Connect?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 69% Small-Business, 24% Mid-Market #### What Are GoTo Connect's Pros and Cons? **Pros:** - Ease of Use (127 reviews) - Customer Support (46 reviews) - Reliability (44 reviews) - Easy Setup (40 reviews) - Features (34 reviews) **Cons:** - Call Issues (28 reviews) - Limitations (20 reviews) - Limited Features (19 reviews) - Customer Service (17 reviews) - Poor Customer Support (17 reviews) ### What Do G2 Reviewers Say About GoTo Connect? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of GoTo Connect, appreciating its intuitive platform and robust mobile app. - Users praise the **responsive customer support** of GoTo Connect, noting timely assistance for all inquiries and issues. - Users commend the **reliability** of GoTo Connect, highlighting consistent performance and excellent call quality for their communications. - Users appreciate the **easy setup** of GoTo Connect, enabling simple management of calls and users across locations. - Users appreciate GoTo Connect for its **user-friendly interface** , simplifying navigation and enhancing communication efficiency. **Cons:** - Users experience **call issues** with muffled audio, dropped calls, and frustrating delays during conversations on GoTo Connect. - Users face **numerous limitations** with GoTo Connect, notably in app usability, user offboarding, and feature updates. - Users find the **limited features** of GoTo Connect, especially faxing, to be complicated and frustrating. - Users experience inconsistent **customer service** , with varying levels of helpfulness and difficulty reaching support representatives. - Users experience **poor customer support** , facing inconsistencies and challenges in resolving issues effectively. #### What Are Recent G2 Reviews of GoTo Connect? **"[Easy Setup, Empowers Call Center Efficiency](https://www.g2.com/survey_responses/goto-connect-review-1180338)"** **Rating:** 5.0/5.0 stars *— Jeff L.* [Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338) --- **"[Clear Calls, Easy Setup, But App Needs Improvement](https://www.g2.com/survey_responses/goto-connect-review-12443199)"** **Rating:** 5.0/5.0 stars *— Robert C.* [Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199) --- #### What Are G2 Users Discussing About GoTo Connect? - [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) - 1 comment - [What is GoTo Contact Center used for?](https://www.g2.com/discussions/what-is-goto-contact-center-used-for) - [How do I use GoToConnect?](https://www.g2.com/discussions/how-do-i-use-gotoconnect) - [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) - 1 comment - [Is GoToConnect Hipaa compliant?](https://www.g2.com/discussions/is-gotoconnect-hipaa-compliant) - 1 comment ### 25. [KrispCall](https://www.g2.com/products/krispcall/reviews) KrispCall is an AI-powered business phone system for sales and support teams. It unifies VoIP calling, SMS, voicemail, and team collaboration in one workspace that integrates with 100+ CRMs and helpdesks including HubSpot, Pipedrive, Zendesk, and Freshsales. Get local and toll-free numbers in 100+ countries, plus reliable USA non-VoIP options for OTP and 2FA. AI summarizes calls, creates transcripts and action items, and suggests quick replies. Power Dialer accelerates outbound with voicemail drops and connect-rate tracking. Inbound runs on multi-level IVR, ring groups, business hours, and failover so no interaction is missed. Managers coach live with Monitor, Whisper, and Barge. Bulk SMS supports campaigns and follow-ups. Analytics and leaderboards reveal performance trends and missed-call recovery. Security and control include SSO, role-based access, audit logs, IP allowlists, webhooks, and APIs. Teams start in minutes with no hardware and keep every call, note, and recording synced to their CRM automatically. Built for modern GTM and support teams, KrispCall reduces tool chaos and improves data quality. It delivers global reach with a local presence using numbers in 100+ countries. The result is faster connect rates, shorter resolution times, and cleaner customer histories that help you close deals faster and resolve issues smarter. **Average Rating:** 4.5/5.0 **Total Reviews:** 354 **How Do G2 Users Rate KrispCall?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.5/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.7/10 (Category avg: 8.6/10) - **Administrator Access:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind KrispCall?** - **Seller:** [KrispCall](https://www.g2.com/sellers/krispcall) - **Year Founded:** 2020 - **HQ Location:** Singapore, SG - **Twitter:** @Krispcall (290 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/70231698 (123 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 79% Small-Business, 21% Mid-Market #### What Are KrispCall's Pros and Cons? **Pros:** - Ease of Use (125 reviews) - Customer Support (82 reviews) - Helpful (66 reviews) - Reliability (57 reviews) - Call Quality (54 reviews) **Cons:** - Expensive (28 reviews) - High Cost (28 reviews) - Number Issues (22 reviews) - Missing Features (20 reviews) - Mobile App Issues (18 reviews) ### What Do G2 Reviewers Say About KrispCall? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of KrispCall, finding it intuitive for managing multiple conversations seamlessly. - Users commend the **exceptional customer support** of KrispCall, appreciating their quick responses and detailed guidance. - Users appreciate the **helpful combox feature** that efficiently directs inquiries, simplifying management of multiple conversations. - Users value the **reliable call quality** and effortless setup of KrispCall, enhancing their communication experience. - Users love the **amazing call quality** of KrispCall, enhancing their communication experience with clients. **Cons:** - Users find KrispCall **expensive** , especially with costs incurred before activation and unexpected delays affecting their experience. - Users find the **high costs** of KrispCall's pricing plans and international calls challenging, particularly for smaller teams. - Users desire **more phone number options** from various countries and states to enhance their KrispCall experience. - Users desire more **personalization options** and effective data sorting features in KrispCall for improved usability. - Users report occasional **lag and unclear voice quality** on the mobile app, indicating a need for improvement. #### What Are Recent G2 Reviews of KrispCall? **"[Easy, Reliable, and Affordable Calling for Overseas Clients](https://www.g2.com/survey_responses/krispcall-review-12851549)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/krispcall-review-12851549) --- **"[Outstanding Support and Seamless Aussie Calling from Abroad.](https://www.g2.com/survey_responses/krispcall-review-11969584)"** **Rating:** 5.0/5.0 stars *— Craig M.* [Read full review](https://www.g2.com/survey_responses/krispcall-review-11969584) --- #### What Are G2 Users Discussing About KrispCall? - [What is KrispCall used for?](https://www.g2.com/discussions/what-is-krispcall-used-for) - 1 comment ## What Is Contact Center Software? [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center) ## What Software Categories Are Similar to Contact Center Software? - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) - [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) --- ## How Do You Choose the Right Contact Center Software? ### What You Should Know About Contact Center Software ### Contact center software buying insights at a glance [Contact center software](https://www.g2.com/categories/contact-center) facilitates and streamlines voice-based and multichannel communication between businesses and customers. These platforms replace legacy telephony systems with scalable cloud-based solutions that support call routing, queue management, workforce scheduling, analytics, and real-time agent support across phone, email, chat, SMS, and social media. Organizations use contact center software to manage inbound and outbound communications, resolve customer issues quickly, centralize service operations, and optimize agent productivity. Common use cases include handling high volumes of support calls, coordinating remote support teams, automating repetitive workflows, and improving service consistency across channels. Most solutions follow a per-user subscription model, billed monthly or annually. According to G2 data, annual license costs average around $801.85 per user, with prices ranging from $0.12 for basic tiers to $6,000 for enterprise-level deployments. Free versions are available for small teams with minimal feature needs. If you’re evaluating contact center software, consider pricing transparency, support quality, integration capabilities, and scalability. Key questions to ask include: - What’s included in each pricing tier, and are there hidden costs for support or advanced features? - What onboarding and training resources are offered? - How easily does the platform integrate with CRM, VoIP, or ticketing tools? - Does the vendor offer strong post-sale support and SLAs? - Can the platform scale across departments or hybrid teams? G2’s top-rated contact center solutions include Salesforce Service Cloud, Nextiva, Talkdesk, Gladly, and Amazon Connect. ### What is contact center software? G2 defines [contact center software](https://www.g2.com/categories/contact-center) as digital platforms that facilitate and optimize voice-based and multichannel customer communications, enabling businesses to manage inbound and outbound interactions with greater efficiency. These systems are built to replace traditional telephony infrastructure, offering cloud-based solutions that reduce hardware dependency and technical complexity. Contact center platforms support sales and support teams by automating key processes like call routing, queue management, and interaction tracking. Integration with contact center software allows representatives to initiate calls directly from customer records, update profiles in real time, and streamline workflows with contextual data access. These tools ensure that teams can respond promptly and effectively to high call volumes while delivering personalized service at scale. For organizations fielding daily customer inquiries, contact center solutions provide critical functionality to manage communication flow, eliminate dropped calls, and reduce friction across departments. They also enable companies to gather actionable insights through call analytics, improve agent productivity with task automation, and enhance the overall customer journey through consistent, centralized engagement. Customer experience is now a bottom-line issue: bad experiences cost businesses $4.7 trillion in global consumer spending every year. [(Source 1)](https://learn.g2.com/customer-service-statistics)As a result, the demand for robust, scalable contact center platforms has grown significantly across industries looking to future-proof their customer operations. G2 currently lists 236 contact center software products, with 3888 verified user reviews shared by real customers. This category continues to expand as businesses prioritize scalable, cloud-based communication systems to support hybrid teams and evolving customer expectations. [(Source 2)](https://documentation.g2.com/docs/research-scoring-methodologies)[ ](https://documentation.g2.com/docs/research-scoring-methodologies) ### What are the top reviewed contact center systems on G2? G2 scores the top-rated contact center solutions based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated contact center products G2 for this category: #### 1. [SF Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews) - Number of Reviews: 1,839 - Satisfaction: 99 - Market Presence: 99 - G2 Score: 99 #### 2. [Nextiva](https://www.g2.com/products/nextiva/reviews) - Number of Reviews: 762 - Satisfaction: 89 - Market Presence: 68 - G2 Score: 79 #### 3. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - Number of Reviews: 1,661 - Satisfaction: 80 - Market Presence: 69 - G2 Score: 75 #### 4. [Gladly](https://www.g2.com/products/gladly/reviews) - Number of Reviews: 650 - Satisfaction: 86 - Market Presence: 54 - G2 Score: 70 #### 5. [Connect](https://www.g2.com/products/amazon-connect/reviews) - Number of Reviews: 50 - Satisfaction: 64 - Market Presence: 70 - G2 Score: 67 These rankings are determined by combining verified user ratings and publicly available web search popularity data: - The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) - The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) - G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) ### Contact center software pricing and cost considerations Contact center software pricing varies based on factors such as deployment model, user capacity, feature depth, and integration requirements. Most solutions follow a subscription-based model, with pricing structured per user, per month, or billed annually. Pricing categories typically include: - Free tier: Ideal for small businesses or teams with minimal support needs. These editions typically offer core calling and routing features with limited automation or integrations. - Entry-level and mid-market tiers: Targeted at growing businesses, these plans offer essential functionality such as call queues, analytics, and basic CRM integrations. These are often priced on a per-user basis and are suitable for teams scaling their customer service operations. - Enterprise-level tiers: Designed for larger or more complex organizations, these editions provide robust customization, omnichannel capabilities, workforce optimization tools, AI-powered insights, and premium support. Pricing for these tiers can vary significantly depending on scope and implementation needs. According to G2 data covering 38 contact center products (108 editions), the average annual license cost is approximately $801.85. Pricing can range from as low as $0.12 per user per year (not including [free software options](https://www.g2.com/categories/contact-center/free)) to upwards of $6,000 per user annually, reflecting the broad variability in solution complexity and scale. Organizations evaluating contact center solutions should look beyond licensing fees to assess the Total Cost of Ownership (TCO). This includes additional costs for onboarding, training, CRM or help desk integrations, ongoing support, and potential custom development. For on-premises deployments, expenses related to hardware, IT maintenance, and infrastructure should also be considered. ### Types of contact center software on G2 Contact center software solutions vary by deployment model, communication strategy, and organizational scale. Below are the primary types available on G2: - [Cloud-Based Contact Center Software](https://www.g2.com/categories/contact-center/f/cloud) **:** These solutions are hosted online and offer scalability, flexibility, and easier updates—ideal for hybrid or remote teams. - [On-Premises Contact Center Software](https://www.g2.com/categories/contact-center/f/on-premises) **:** Installed on local servers, this option provides full control and customization but often requires greater IT resources and infrastructure management. - **Inbound Contact Center Software:** Designed for handling incoming customer inquiries, these platforms offer [session queuing](https://www.g2.com/categories/contact-center/f/session-queuing), call routing, IVR, and queue management, often supported by infrastructure found in [call center infrastructure software](https://www.g2.com/categories/call-center-infrastructure-cci). - **Outbound Contact Center Software:** Used for sales outreach, customer follow-ups, or surveys, these tools often include campaign management and automated dialing, similar to tools in [auto dialer software](https://www.g2.com/categories/auto-dialer). - **Blended Contact Center Software:** Supports both inbound and outbound communications, helping teams manage diverse call types in a unified interface.  - **Multichannel Contact Center Software:** Allows customer engagement across multiple channels—voice, chat, [email](https://www.g2.com/categories/contact-center/f/email), and [SMS](https://www.g2.com/categories/contact-center/f/mobile-sms)—though each is managed separately. Teams may supplement this with [live chat software](https://www.g2.com/categories/live-chat). - **Omnichannel Contact Center Software:** Offers deeply integrated, cross-channel communication for seamless customer experiences. Tools like [digital customer service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) and [social customer service software](https://www.g2.com/categories/social-customer-service) often complement these systems. ### Top contact center software features rated by G2 reviewers The best contact center software platforms offer features that align with your communication channels, team structure, and support goals. Below are the core capabilities buyers should look for: - Voice communication: Handle inbound and outbound calls with high quality and minimal disruption, including support for concurrent calling and voicemail routing. - Multichannel messaging: Manage customer conversations across web chat, email, mobile SMS, and social media—all from a single platform. - IVR and call routing: Automatically direct calls using interactive voice response (IVR) menus and smart routing rules based on agent skill, availability, or customer priority. - Agent productivity tools: Equip agents with features like screen pop (displaying caller info), persistent session data, and session summary notes for more personalized service. - Auto dialers & outbound tools: Automate outbound campaigns with predictive dialing, scheduling, and contact management to improve outreach efficiency. - Speech analytics & AI features: Leverage AI text-to-speech and keyword-based insights to enhance customer interactions and identify trends in real-time. - Reporting & dashboards: Track performance and KPIs through customizable dashboards, offering both real-time and historical views of contact center activity. - Call recording & monitoring: Record customer sessions for quality assurance, training, or compliance, with admin features like live monitoring and call barging. - Workforce management: Schedule agents, assign roles based on expertise, and manage team shifts and availability. ### Top contact center software benefits identified by G2 reviewers Contact center software offers a wide range of benefits that help organizations deliver responsive, efficient, and scalable customer service across multiple communication channels. Drawing from real user feedback and core platform capabilities, here are the most impactful benefits: **Stronger customer service performance:** Contact center software enables organizations to handle high volumes of customer interactions efficiently. Features such as intelligent call routing, case tracking, and real-time support tools streamline issue resolution and elevate service quality. _“The product offers a robust set of tools for managing customer service interactions, streamlining communication across multiple channels, and organizing cases effectively.”_ - [Hien Nguyen, Information Technology Project Manager](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10436995). **Improved agent productivity and ease of use:** User-friendly interfaces, role-based dashboards, and context-sharing tools like screen pop and persistent session data empower agents to resolve issues faster and with greater accuracy. Automation of repetitive tasks—like callback management and queue routing—frees up agents to focus on more complex inquiries. _“When calling, there's a feature called notes that helps you note down important points while on call with the client. I think this is the first I've ever seen it, and it is very useful in my line of work. The interface also is very easy to use and has excellent customer support.”_ - [Damon Carter, Customer Care](https://www.g2.com/products/nextiva/reviews/nextiva-review-8676054). **Unified communication across channels:** Modern contact center platforms integrate voice, email, live chat, SMS, and social media into a single, centralized system. This omnichannel approach ensures a consistent and seamless experience across all customer touchpoints. “_It is simple and effective to use. I am easily able to communicate with customers across various channels. I think that the AI summary tool is also a nice touch, as it makes things more efficient by summarizing what has been done/said._” - [Mikyle Williams, Customer Service Associate.](https://www.g2.com/products/gladly/reviews/gladly-review-10839351) **Scalable cloud-based operations:** Cloud deployment allows for flexible, location-agnostic access that supports both on-premises and remote workforces. Cloud contact center software is particularly beneficial for businesses that require quick scaling, remote operations, or mobile workforce support. _“The company's use of the cloud platform for customer service has been very positive. With an easy-to-use solution, users with little or no previous experience in CRM learned and became familiar with the system quickly, extracting and generating value. We realized that scalability is a strong point, starting the operation with a small team and managing to increase the number of users subsequently, without major difficulties.”_ - [Leandro Castro, Salesforce Administrator](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10393176). **Workforce management and operational efficiency:** Contact center solutions enhance a team’s ability to manage varying volumes of call traffic throughout the day or week. Built-in workforce management tools help schedule agents more effectively and optimize resource allocation during peak service times. _“Our primary reason for moving to this product was the workforce management feature. This tool has enabled us to better manage our staffing, improve our answer rate, and ultimately book more appointments, leading to increased revenue.”_ - [Adam Cobb, Consumer Services](https://www.g2.com/products/talkdesk/reviews/talkdesk-review-9348816). ### Top contact center solutions challenges identified by G2 reviewers Implementing contact center software can introduce a range of operational and technical challenges that impact adoption and performance. Insights from G2 user reviews reveal recurring pain points such as high pricing and unclear pricing structures, unintuitive user interfaces, limited customer support, and scalability limitations. While many solutions offer robust functionality, users often encounter hurdles during setup, daily use, or when scaling operations. Below are the most frequently reported challenges, along with real user examples that highlight these issues in practice: **1. High pricing and unclear value at scale:** Pricing models can be difficult to understand or justify, especially when costs increase with user count, outbound features, or reporting add-ons. - **Essential questions to ask your contact center software vendor:** What’s included in each pricing tier, and what counts as an add-on? How does your pricing scale with team growth? Are there extra fees for integrations or customer support? - **How to overcome the challenge:** Ask for full pricing breakdowns and avoid tools with opaque or inflexible cost structures. Look for vendors with usage-based or scalable plans that align with your growth. **2. Complex features or unintuitive interface:** Steep learning curves or non-intuitive dashboards often hinder user experience, creating friction in daily workflows, especially for teams without technical support. - **Essential questions to ask your contact center software vendor:** What kind of training and onboarding is included? Can the interface be customized based on user roles? Is there a learning center or knowledge base? - **How to overcome the challenge:** Opt for platforms with guided onboarding, simple UX design, and role-specific configurations. Early training and sandbox environments help reduce learning barriers. **3. Limited customer support or delayed assistance:** Support concerns appeared frequently, with some users noting difficulty reaching live help or slow issue resolution during outages or onboarding. - **Essential questions to ask your contact center software vendor:** What are your average response and resolution times? Do you offer 24/7 live support or only chatbot assistance? Are support SLAs available? - **How to overcome the challenge:** Choose vendors known for strong post-sale service. Verify the availability of live support and clearly defined SLAs to ensure you’re covered during critical issues. **4. Scalability limitations for growing teams:** Several users report challenges when attempting to scale contact center software across larger teams or evolving business needs. Issues include limited customization, interface constraints, mobile access gaps, and rigid architecture that doesn't adapt well without additional development. - **Essential questions to ask your contact center software vendor:** How does your platform support team growth across different departments or geographies? Are there customization limits that may affect future scaling? Is mobile functionality consistent across user types and use cases? - **How to overcome the challenge:** Choose solutions built for scale, with flexible configuration, responsive design, and modular features. Ask for customer examples of scaling scenarios and verify that the vendor provides guidance and resources for expanding operations without costly workarounds. ### What is contact center software used for? Analysis of contact center software reviews reveals the following common scenarios: - **Managing high volumes of customer service interactions:** Users frequently implement contact center software to handle a large volume of inbound inquiries across phone, chat, and email. This includes routing calls, organizing service queues, and efficiently resolving customer issues. - **Supporting real-time communication via voice and phone systems:** Phone-based interactions are a central use case. Reviewers often highlight how these platforms help them manage both inbound and outbound calls, especially in support-driven or appointment-heavy environments. - **Enabling centralized support operations:** Many users adopt contact center solutions to centralize service delivery across teams and locations. This unification allows for consistent case handling, team collaboration, and data sharing, especially in cloud-based environments. - **Improving response time and service consistency:** The software is commonly used to streamline workflows, automate ticket assignments, and maintain service-level standards. This leads to faster case resolution and improved customer satisfaction. - **Enhancing team productivity:** Users report leveraging automation features and cloud access to empower support teams. These tools help reduce manual work, simplify escalation processes, and maintain visibility into performance across departments. ### Who uses contact center platforms? Contact center software is used by various roles across customer-facing and operational teams. According to G2 reviewer data, common users include administrators, consultants, team leads, and frontline support agents who configure or directly operate the system.  This software is widely adopted in industries that require high-volume, responsive communication, particularly consumer services, telecommunications, information technology, and financial services. While traditionally used by support teams, contact center platforms are also leveraged by sales operations and customer success teams to manage inbound inquiries, automate workflows, and deliver consistent service across channels. ### Common contact center software integrations We analyzed extensive G2 user-review data to identify software categories most frequently integrated with contact center solutions. These integrations help unify customer data, streamline communication workflows, and enhance agent efficiency across teams: - **CRM integrations:** Contact center platforms often integrate with [CRM software](https://www.g2.com/categories/crm) to enable seamless access to customer records, case history, and contact profiles. This integration allows agents to log calls, update records in real time, and personalize conversations with greater context. - **Email and calendar tools:** Email and scheduling integrations are also widely used, helping agents manage follow-ups and organize customer interactions without leaving the platform. These connections are often supported through tools in [email management software](https://www.g2.com/categories/email-management) and [calendar applications](https://www.g2.com/categories/calendar-software). - **VoIP and telephony systems:** Voice functionality is typically powered through embedded or integrated VoIP technology, supporting key features such as call routing, IVR, and recording. These capabilities align with tools in [VoIP providers](https://www.g2.com/categories/voip-providers), ensuring strong voice performance within multichannel operations. - **Internal collaboration platforms:** To improve internal coordination, many teams integrate contact center systems with [collaboration and productivity software](https://www.g2.com/categories/collaboration-productivity), allowing agents to escalate issues or share context in real time. - **Reporting and analytics tools:** Contact center platforms are integrated with [business intelligence platforms](https://www.g2.com/categories/business-intelligence) to help surface actionable insights by visualizing call data, queue activity, and agent performance. These analytics connections are essential for optimizing service quality and team efficiency over time. ### How to Buy Contact Center Software #### Selection of Contact Center Software **Choose a selection team** When performing demos, it is essential to include input from the customer support team and their respective managers since they will receive the most exposure to its functionality. On the technical side, the IT departments need to be involved to ensure the databases and integrations are connected seamlessly. Customer success can also include their input since customer support may route certain customers to them directly. **Negotiation** After selecting the company’s list of prospective software service providers and demonstrating the capabilities of each product of interest, negotiations are in order. Having two or three options helps determine which product gives the best bang for the buck. **Final decision** The final decision should be made with the input of all involved teams, SMEs, and users. Selecting the product that fits the business needs is paramount, as no perfect option is available. It is also possible to consider employing a pilot program for the product’s adoption. If necessary, the company can perform the adoption in stages so teams can easily transition to using the software. ### Future of contact center software - **AI-Powered Agent Support:** Generative AI enhances contact center operations by assisting agents with real-time suggestions, automated summaries, and sentiment detection, reducing cognitive load and improving service quality. ([_Source 3_](https://cloud.google.com/blog/topics/telecommunications/how-generative-ai-can-be-used-in-the-contact-center)) - **Cloud-First Flexibility:** Cloud contact center adoption is accelerating due to its scalability and ability to support remote or hybrid teams. Cloud platforms offer faster deployment, reduced overhead, and seamless integration with digital channels. - **Omnichannel Personalization:** Contact center tools are evolving to provide a unified experience across voice, chat, SMS, and social media. These omnichannel capabilities are helping businesses create more personalized and consistent support journeys. ([_Source 4_](https://www.voicespin.com/blog/top-contact-center-industry-trends/)) - **Smarter Self-Service & Chatbots:** AI-driven chatbots and intuitive self-service portals are resolving a growing number of customer inquiries without human intervention. These tools now handle not just FAQs but also more nuanced, transactional tasks. ([_Source 5_](https://www.vonage.com/resources/articles/the-future-call-center-10-predictions-for-the-next-10-years-2/)) - **Predictive Workforce Optimization:** Advanced analytics and forecasting tools are helping managers better allocate staff, automate scheduling, and personalize coaching—improving efficiency without compromising service quality. ([_Source 6_](https://www.g2.com/categories/contact-center-workforce)) ### Contact Center Software FAQs ### Most Popular FAQs #### Which Contact Center Software has the best reviews? Based on thousands of verified G2 reviews, these contact center platforms consistently earn the highest ratings across real user experiences: - [ZIWO](https://www.g2.com/products/ziwo/reviews) — A cloud contact center platform built for Middle East and global markets, earning near-perfect ratings for its omnichannel communication capabilities, reliable call quality, and fast deployment that gets contact centers operational without lengthy implementation projects. - [TeleCMI](https://www.g2.com/products/telecmi/reviews) — A cloud-based business phone system and contact center platform praised for exceptional ease of use, high call quality, and attentive customer support that smaller and mid-market teams rely on to manage inbound and outbound communication at scale. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native contact center platform designed for mobile-first customer experiences, consistently top-rated by enterprise support teams for its AI-powered routing, CRM integration depth, and ability to deliver seamless customer service across voice, chat, and digital channels. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — A sales engagement and contact center platform combining AI-powered auto-dialing, SMS outreach, and deep CRM integration, highly rated by sales-focused teams for dramatically increasing outbound call volume without sacrificing connection quality. #### What is contact center software? Contact center software is the technology infrastructure that enables businesses to manage customer communications at scale across phone, email, chat, SMS, social media, and video from a centralized platform. Unlike a basic business phone system, contact center software adds the intelligence layer that makes high-volume customer interaction manageable: automatic call distribution (ACD) that routes calls to the right agent based on skills, availability, or customer history; interactive voice response (IVR) that handles routine inquiries without agent involvement; real-time dashboards that give supervisors visibility into queue status and agent performance; call recording and analytics for quality assurance and training; and CRM integrations that surface customer context before an agent even picks up the phone.  Modern cloud-based contact center platforms extend this further with omnichannel routing that treats a customer's email, chat, and voice interactions as a unified conversation, AI-powered assistance that surfaces suggested responses or next-best-action guidance in real time, and workforce management tools that forecast staffing needs and optimize scheduling.  The result is a customer experience that feels consistent and personal regardless of which channel or agent handles the interaction—and an operations team that can measure, improve, and scale that experience systematically. #### Most reliable contact center solutions Reliability in a contact center context means consistent uptime, stable call quality under high volume, and predictable performance during peak periods when reliability matters most. These platforms earn the strongest trust signals from G2 reviewers specifically for operational dependability: - [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) — A cloud contact center platform with an enterprise-grade infrastructure track record, cited by large enterprise reviewers for consistent high availability, robust disaster recovery capabilities, and the kind of carrier-grade reliability that regulated industries like financial services and healthcare require. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A globally deployed cloud contact center platform trusted by large enterprises for its microservices architecture that maintains service availability even when individual components are updated, with a long track record of consistent performance across complex, high-volume contact center environments. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — A cloud-native contact center platform with a 99.999% uptime SLA commitment, consistently cited by enterprise reviewers for call quality stability, reliable global infrastructure, and performance that holds up under the volume spikes that contact centers regularly experience. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — A long-established cloud contact center platform with a proven enterprise reliability track record, praised for its redundant infrastructure, consistent call quality across geographies, and a mature platform that contact center operations teams can depend on for mission-critical customer service. #### What's the best call center software for remote teams? Remote call center teams need software that works reliably from any location on any device, provides supervisors with real-time visibility into distributed agent performance, and doesn't require on-premise hardware that breaks down when agents aren't in the office. These platforms are most frequently cited by G2 reviewers for enabling effective remote contact center operations: - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud-based call center platform built for distributed teams, offering browser-based agent access, real-time call monitoring, and remote-ready features like call whispering and barging that give supervisors the same oversight capability whether agents are in the office or working from home. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud phone and SMS platform that remote sales and support teams use to manage customer communication from any device, with deep CRM integrations that ensure agents have full customer context regardless of where they're working. - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud-native call center platform designed around remote and distributed team workflows, praised for its fast browser-based setup, intuitive agent interface, and real-time analytics dashboard that keeps managers informed about team performance without requiring physical co-location. - [Nextiva](https://www.g2.com/products/nextiva/reviews) — A business communications and contact center platform with strong remote work adoption, offering a unified app for voice, video, and messaging that remote agents use on any device with the same functionality they'd have at a desk phone. #### Leading software for customer support centers The best customer support center platforms go beyond call routing—they give agents the context, tools, and AI assistance to resolve issues faster, and give operations leaders the analytics to continuously improve. These platforms consistently lead the category for customer support use cases on G2: - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — The most widely reviewed contact center and customer service platform on G2, combining omnichannel case management, AI-powered agent assistance, and deep Salesforce CRM integration that gives support teams complete customer context from the moment an interaction begins. - [Gladly](https://www.g2.com/products/gladly/reviews) — A customer service platform built around a people-centric model that treats every customer interaction as part of a single, continuous conversation across channels—eliminating the ticket-number experience in favor of a longitudinal customer history that agents use to deliver genuinely personalized support. - [Ringover](https://www.g2.com/products/ringover/reviews) — A cloud communications and contact center platform with strong support center adoption, offering omnichannel capabilities, call coaching tools, and real-time analytics that support team leaders use to monitor quality and improve agent performance across inbound and outbound interactions. - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — A cloud contact center platform with strong customer support adoption in Asia-Pacific and global markets, praised for its flexible IVR configuration, AI-assisted agent tools, and omnichannel capabilities that bring together voice, chat, and social channels in a unified agent workspace. ### Small Business FAQs #### What is the most affordable Contact Center Software for SMBs? Small businesses need contact center software that replaces expensive on-premise phone systems with cloud tools their teams can actually set up and use without IT support—at a price point that doesn't require enterprise headcount to justify. Based on G2 review data from companies under 200 employees, these platforms deliver strong contact center functionality at accessible price points: - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud call center platform with transparent, SMB-friendly pricing that includes unlimited inbound calls, call recording, and CRM integrations—making it one of the most cost-effective ways for small teams to get professional call center capabilities without per-minute billing surprises. - [MightyCall](https://www.g2.com/products/mightycall/reviews) — A virtual phone system and contact center platform designed for small businesses, offering flat-rate pricing that includes unlimited calls, multi-channel communication, and a business phone number without requiring any hardware investment. - [3CX](https://www.g2.com/products/3cx/reviews) — An open-standards IP-PBX and contact center platform with a free tier for small teams, offering self-hosted or cloud deployment options that give budget-conscious businesses enterprise-grade call routing, live chat, and video conferencing at significantly lower cost than proprietary alternatives. - [CallHippo](https://www.g2.com/products/callhippo/reviews) — A virtual phone and contact center platform with competitive pay-per-user pricing, accessible to small businesses that need professional inbound and outbound call capabilities, IVR setup, and basic analytics without committing to an enterprise contract. #### What is the best Contact Center Software for startups? Startups need contact center software that can be set up in hours, integrates cleanly with the CRM tools they're already using, and scales alongside headcount without requiring renegotiation or reimplementation. These platforms are consistently top-rated by startup and early-stage company reviewers on G2: - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud phone and contact center platform purpose-built for fast-moving startups, with browser-based setup, instant number provisioning, and deep integrations with HubSpot, Salesforce, and Intercom that let sales and support teams get a professional contact center running the same day. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud business phone and SMS platform popular with startups for its fast onboarding, broad CRM integration library, and AI-powered call features that give early-stage teams enterprise-quality call analytics and coaching without enterprise pricing. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — A sales dialing and contact center platform built for startup sales teams, with AI-powered auto-dialing, SMS outreach, and live call coaching that startup sales managers use to maximize outbound productivity without requiring a large team. - [Voiso](https://www.g2.com/products/voiso/reviews) — A cloud contact center platform with rapid deployment capabilities and strong ratings from growth-stage company reviewers, offering built-in AI features, omnichannel support, and flexible pricing that scales alongside a startup's agent headcount. #### Which Contact Center Software is the most user-friendly for startups? In a startup environment where the person configuring the contact center is often also running it, ease of setup and day-to-day usability are non-negotiable. These platforms earn the highest ease-of-use scores from startup-size reviewers on G2: - [TeleCMI](https://www.g2.com/products/telecmi/reviews) — Startup reviewers consistently highlight TeleCMI's intuitive interface and fast onboarding as defining strengths, with many noting that non-technical team members can set up call flows, add agents, and start taking calls without any technical training. - [Voiso](https://www.g2.com/products/voiso/reviews) — A contact center platform that startup and SMB reviewers frequently cite for its clean, modern interface and well-organized agent workspace, noting that new agents reach full productivity faster compared to the platforms Voiso replaced. - [Ringover](https://www.g2.com/products/ringover/reviews) — A business phone and contact center platform that startup reviewers praise for its simple admin interface, straightforward call flow builder, and polished mobile app that makes it easy to manage a small contact center operation without a dedicated IT administrator. - [Dialaxy](https://www.g2.com/products/dialaxy/reviews) — A cloud contact center platform with exceptionally high ease-of-use scores from startup-size reviewers, noted for its streamlined setup process and clean agent interface that reduces the time from account creation to first live call to a matter of minutes. #### What is the best contact center software for financial services companies? Financial services firms—banks, insurance providers, fintech companies, and wealth management firms—have distinct contact center requirements: strict compliance recording, PCI-DSS-compliant payment handling, complex routing across different product lines, and CRM integrations that surface full account context before agents engage. Explore purpose-built options on G2's[contact center software for small businesses](https://www.g2.com/categories/contact-center/small-business) page. These platforms are most highly rated by financial services reviewers on G2: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A cloud contact center platform with strong financial services adoption, offering enterprise-grade compliance controls, PCI-DSS compliant payment IVR capabilities, and advanced routing logic that financial institutions use to manage complex product-line call queues and regulatory recording requirements. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — A mature cloud contact center platform widely deployed in financial services for its compliance-ready call recording, workforce management capabilities, and CRM integrations that give agents instant access to account and policy data before interactions begin. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native contact center platform with strong enterprise financial services adoption, praised for its secure data handling, mobile-first customer authentication capabilities, and AI-powered routing that improves first-contact resolution for complex financial inquiries. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — A cloud contact center platform with dedicated financial services industry features including compliant call recording, agent scripting for regulated conversations, and AI-assisted customer identification tools that help financial services teams balance compliance requirements with a smooth customer experience. #### What is the best contact center software for e-commerce and retail businesses? Retail and e-commerce companies face contact center challenges unique to their model: high seasonal volume spikes, order status and returns as primary inquiry types, and a need to connect contact center interactions to order management and CRM systems for agents to resolve issues on first contact. Explore top-rated options on G2's[small business contact center software](https://www.g2.com/categories/contact-center/small-business) page: - [Gladly](https://www.g2.com/products/gladly/reviews) — A customer service platform with strong retail and e-commerce adoption, designed to give agents a complete, channel-unified customer history so they can handle order inquiries, returns, and loyalty questions with full context—without asking customers to repeat information they've already provided. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — A customer service platform widely used by e-commerce and retail enterprises to connect contact center operations to order, inventory, and customer data, enabling agents to resolve issues at first contact with full transaction context available in the agent desktop. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud contact center platform used by retail and e-commerce companies for its omnichannel capabilities, easy integration with e-commerce platforms and CRMs, and analytics tools that help customer service teams manage volume spikes during sales periods without sacrificing service quality. - [Nextiva](https://www.g2.com/products/nextiva/reviews) — A unified communications and contact center platform with retail adoption for its ability to combine phone, chat, and social customer service in a single agent workspace, giving retail support teams a single view of customer interactions regardless of which channel initiated the conversation. ### Enterprise FAQs #### What is the best-rated Contact Center Software for tech enterprises? Technology companies at enterprise scale need contact center platforms that integrate deeply with the tools their support and success teams already use—Salesforce, Zendesk, HubSpot, Jira—and handle the high-volume, technically complex support interactions that software companies manage daily. Based on G2 review data from IT and software companies at enterprise scale, these platforms earn the strongest ratings: - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud contact center platform with particularly strong ratings from tech enterprise reviewers for its seamless CRM and helpdesk integrations, clean agent experience, and real-time coaching tools that tech support and customer success teams use to manage high-complexity interactions efficiently. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — An enterprise cloud contact center platform widely deployed by large technology companies for its extensive integration capabilities, AI-powered routing, and workforce management tools that scale to support global technical support operations across multiple channels. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud call center platform with strong tech enterprise adoption, praised by software company reviewers for its reliable call quality, developer-friendly API, and integrations with the CRM and ticketing tools that technology companies standardize on for customer support. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud business phone and contact center platform favored by tech enterprise sales and support teams for its broad integration library, AI-powered call features, and the ability to connect contact center activity directly to the CRM and engagement tools that drive tech company revenue operations. #### What is the most reliable Contact Center Software for enterprises? Enterprise contact center reliability is non-negotiable—unplanned downtime during business hours translates directly to unanswered customer calls, agent idle time, and SLA breaches. These platforms earn the strongest trust signals from large enterprise reviewers for uptime consistency and performance under load: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A globally deployed enterprise contact center platform with a well-documented reliability track record, microservices architecture designed for continuous availability, and enterprise SLAs that large organizations in regulated industries rely on for mission-critical customer service operations. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — The most broadly deployed enterprise contact center and service platform globally, trusted for consistent performance at scale, Salesforce infrastructure-backed uptime guarantees, and a mature platform that enterprise IT teams can integrate and depend on across multi-year deployments. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — An enterprise cloud contact center platform with a long-standing reliability track record, redundant global infrastructure, and carrier-grade telephony quality that large contact center operations cite as the primary reason for choosing and staying on the platform. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native enterprise contact center platform built on Google Cloud infrastructure, praised by enterprise reviewers for its consistent uptime, low latency performance across global deployments, and a cloud-native architecture that avoids the reliability issues associated with legacy on-premise or hybrid contact center systems. #### What is the best-reviewed Contact Center Software for enterprise app integration? Enterprise contact center integration depth determines whether the platform can serve as the operational hub of a customer-facing organization—connecting CRM data, ticketing systems, workforce management tools, and analytics platforms into a unified agent experience. These platforms are most frequently cited by enterprise reviewers for integration quality and reliability: - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — By far the most integration-mentioned contact center platform in the category, with native Salesforce CRM connectivity and an extensive AppExchange ecosystem that enterprise teams use to build fully customized agent workspaces with data from every system that touches the customer journey. - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud contact center platform with 100+ pre-built integrations to CRM, helpdesk, and e-commerce platforms, praised by enterprise reviewers for reliable bidirectional data sync that keeps contact center activity automatically logged in Salesforce, HubSpot, and Zendesk without manual entry. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A contact center platform with a broad and growing integration library that enterprise reviewers highlight for stable API performance and the ability to connect call center data cleanly to the CRM and analytics tools that customer-facing teams depend on for performance management. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — An enterprise contact center platform with certified integrations to Salesforce, ServiceNow, Microsoft Dynamics, and major CRM systems, selected by large enterprises specifically for its integration reliability and the depth of CRM data surfacing it enables within the agent desktop. #### What is the best contact center software for enterprise omnichannel customer service? Enterprise customers expect seamless service across every channel—voice, email, chat, SMS, social, and messaging apps—with agents who have full context regardless of where the conversation started. Explore how leading platforms compare on G2's[enterprise contact center software](https://www.g2.com/categories/contact-center/enterprise) page. These platforms are most highly rated for omnichannel capability at enterprise scale: - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — An enterprise customer service platform with the broadest social and digital channel coverage in the category, enabling large organizations to manage customer interactions across 30+ digital channels—including social media, messaging apps, and review platforms—from a single unified agent workspace. - [Gladly](https://www.g2.com/products/gladly/reviews) — A people-centered omnichannel customer service platform that gives enterprise agents a single, persistent customer conversation thread across voice, email, chat, SMS, and social—eliminating channel-switching friction and enabling the personalized service experiences that large consumer brands use to differentiate on customer loyalty. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A market-leading enterprise omnichannel contact center platform that orchestrates customer journeys across voice, digital, and asynchronous channels with AI-powered routing, unified reporting, and journey analytics that give enterprise CX teams a complete view of how customers move between channels. - [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) — A cloud contact center platform with enterprise-grade omnichannel orchestration capabilities, used by large organizations in regulated sectors for its ability to integrate diverse communication channels into a coherent, auditable customer interaction record with real-time analytics across every touchpoint. #### How do enterprise organizations measure contact center performance? Enterprise contact center performance measurement requires more than average handle time and CSAT scores—world-class operations teams build measurement frameworks that connect agent-level metrics to customer outcome data and business results.  The most effective enterprise contact centers track a hierarchy of metrics: operational efficiency metrics like average handle time, first-contact resolution rate, and agent occupancy rate; customer outcome metrics like CSAT, NPS, and customer effort score; and business impact metrics like cost-per-contact, revenue influence from service interactions, and churn reduction attributed to support quality.  Platforms like[](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews),[](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews), and[](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews) are frequently cited by enterprise operations reviewers for their reporting depth, offering customizable dashboards, real-time supervisor views, and historical analytics that tie contact center activity to the business outcomes CX leaders present to the C-suite. For a structured comparison of enterprise measurement and analytics capabilities, G2's[enterprise contact center software](https://www.g2.com/categories/contact-center/enterprise) page provides side-by-side ratings for reporting, analytics, and workforce management. ### Sources 1. [50+ Customer Service Statistics You Must Know in 2024](https://learn.g2.com/customer-service-statistics), G2 2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies). 3. [How Generative AI Can Be Used in the Contact Center](https://cloud.google.com/blog/topics/telecommunications/how-generative-ai-can-be-used-in-the-contact-center)_,_ Google Cloud 4. [Top-10 Contact Center Industry Trends for 2025](https://www.voicespin.com/blog/top-contact-center-industry-trends/)_,_ VoiceSpin 5. [The Future of the Call Center: 10 Predictions for the Next 10 Years](https://www.vonage.com/resources/articles/the-future-call-center-10-predictions-for-the-next-10-years-2/)_,_ Vonage 6. [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)_,_ G2 Last updated on April 24, 2026 --- ## What Are the Most Common Questions About Contact Center Software? *AI-generated · Last updated: June 3, 2026* ### Best software to manage customer interactions Based on G2 reviews, several products in this category are repeatedly used to centralize customer conversations, route calls, and support teams across channels. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — omnichannel support and case management. - [Aircall](https://www.g2.com/products/aircall) — inbound and outbound calling workflows. - [CloudTalk](https://www.g2.com/products/cloudtalk) — high-volume dialing and call organization. - [Nextiva](https://www.g2.com/products/nextiva) — remote calling and call routing. ### Best customer service software for my tech company Based on G2 reviews, buyers evaluating customer service software for tech teams often prioritize routing, integrations, call handling, and visibility into conversations. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — unified support workflows and automation. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) — call routing and agent monitoring. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) — routing logic and omnichannel management. - [Aircall](https://www.g2.com/products/aircall) — CRM-connected calling and analytics. ### Leading software for customer support centers Based on G2 reviews, the products most often mentioned for customer support center operations focus on call handling, queue management, reporting, and multichannel service. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — centralized support and omnichannel routing. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) — IVR, reporting, and agent tools. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) — scalable routing and analytics. - [Talkdesk](https://www.g2.com/products/talkdesk) — AI-assisted support and call workflows. ### What is contact center software Contact center software is used to manage customer conversations in one place across channels such as voice, chat, email, messaging, and sometimes social interactions. Recent G2 reviews in this category repeatedly describe teams using these platforms to route calls, organize queues, centralize customer history, monitor agent activity, and automate repetitive work. Review themes also show that buyers value reporting, call recordings, dashboards, and integrations with CRM or business systems. In practice, the category is used to reduce missed interactions, improve handoffs between agents, and give support or sales teams a clearer view of each customer conversation as it happens. ### How do teams use Contact Center for omnichannel support According to verified users, teams use contact center tools to bring calls, chats, emails, messaging, and related customer details into one workspace so agents can respond without switching systems. Reviews repeatedly mention routing inbound requests to the right queue, viewing history before replying, using dashboards to monitor activity, and relying on automation for repetitive tasks like follow-ups, summaries, or basic inquiries. Users also describe improved coordination when multiple teams share the same conversation context, especially during higher volumes. Across recent reviews, omnichannel support is most valuable when it helps teams reduce missed requests, speed up responses, and keep service more consistent across communication channels.