# Best Contact Center Software - Page 8 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI). Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software. To qualify for inclusion in the Contact Center category, a product must: - Offer a cloud-based contact center solution - Distribute incoming calls and manage phone number assignment for outbound centers - Provide the infrastructure for call management, placement, and monitoring - Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage - Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations - Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance - Integrate with CRM software or a company’s system of record ## Top Contact Center Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,961 reviews) | Salesforce-native omnichannel case routing and AI deflection | "[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)" | | 2 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,568 reviews) | CRM-integrated cloud contact center call workflows | "[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)" | | 3 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,799 reviews) | International outbound calling with CRM-native logging | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 4 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (596 reviews) | Omnichannel contact routing with Salesforce-native intelligence | "[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)" | | 5 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,463 reviews) | Omnichannel contact routing with API-first orchestration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 6 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,533 reviews) | Multi-device call routing with unified UCaaS | "[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,424 reviews) | AI-powered omnichannel contact center with CRM-native routing | "[Easy to Use, Flexible, and Innovative—Talkdesk Keeps Getting Better](https://www.g2.com/survey_responses/talkdesk-review-12980010)" | | 8 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (464 reviews) | CRM-integrated inbound and outbound call workflows | "[HubSpot Integration An intuitive phone solution](https://www.g2.com/survey_responses/ringover-review-12674627)" | | 9 | [Gladly](https://www.g2.com/products/gladly/reviews) | 4.7/5.0 (1,085 reviews) | Omnichannel customer conversations with unified lifetime context | "[managing home care visits using gladly](https://www.g2.com/survey_responses/gladly-review-12765926)" | | 10 | [Cisco Unified Contact Center Express](https://www.g2.com/products/cisco-unified-contact-center-express/reviews) | 4.5/5.0 (12 reviews) | Cisco-native inbound routing with skill-based IVR | "[Cisco Tac](https://www.g2.com/survey_responses/cisco-unified-contact-center-express-review-11404002)" | ## How Many Contact Center Software Products Does G2 Track? **Total Products under this Category:** 326 ### Category Stats (Jun 2026) - **Average Rating**: 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Streams.AI (+2.13%) - Among all products in this category, Streams.AI recorded the largest rating increase compared to last month *Last updated: June 18, 2026* ## How Does G2 Rank Contact Center Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 46,600+ Authentic Reviews - 326+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Contact Center Software Is Best for Your Use Case? - **Leader:** [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - **Highest Performer:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Easiest to Use:** [TeleCMI](https://www.g2.com/products/telecmi/reviews) - **Top Trending:** [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) - **Best Free Software:** [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) --- **Sponsored** ### livepro Knowledge Management livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=29&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=55822&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%2Ff%2Fmobile-sms&secure%5Btoken%5D=4f63f6556735788b4f4542ca79c42f9b62864d537222dc21a9573d09d04b14eb&secure%5Burl%5D=https%3A%2F%2Flivepro.com%2F&secure%5Burl_type%5D=book_demo) --- ## Contact Center Software Features & Capabilities ### What are the Best Contact Center Software with Speech Analytics? Provides some level of analytics based on keywords and vocal tones. **Top-rated Contact Center Software for Speech Analytics:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [Explore Contact Center Software with Speech Analytics](https://www.g2.com/categories/contact-center/f/speech-analytics) ### What are the Best Contact Center Software with Email? Allows CSRs to receive and answer customer emails. **Top-rated Contact Center Software for Email:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with Email](https://www.g2.com/categories/contact-center/f/email) ### What are the Best Contact Center Software with Auto Dialer? Has auto dialing or predictive dialing functions for outbound use. **Top-rated Contact Center Software for Auto Dialer:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with Auto Dialer](https://www.g2.com/categories/contact-center/f/auto-dialer) ### What are the Best Contact Center Software with Inbound Screen Pop? Populates CSR's screen with available customer data. **Top-rated Contact Center Software for Inbound Screen Pop:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with Inbound Screen Pop](https://www.g2.com/categories/contact-center/f/inbound-screen-pop) ### What are the Best Contact Center Software with IVR? Includes an interactive phone menu. **Top-rated Contact Center Software for IVR:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with IVR](https://www.g2.com/categories/contact-center/f/ivr) ## What Are the Top-Rated Contact Center Software Products in 2026? ### 1. [EVS7](https://www.g2.com/products/evs7/reviews) EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate EVS7?** - **Concurrent Calling:** 3.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 3.3/10 (Category avg: 8.6/10) **Who Is the Company Behind EVS7?** - **Seller:** [Electronic Voice Services](https://www.g2.com/sellers/electronic-voice-services) - **Year Founded:** 1993 - **HQ Location:** Dallas, US - **LinkedIn® Page:** https://www.linkedin.com/company/electronic-voice-services (12 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Enterprise #### What Are EVS7's Pros and Cons? **Pros:** - Agent Productivity (1 reviews) - Helpful (1 reviews) - Parallel Dialer (1 reviews) **Cons:** - Complex Reporting (1 reviews) - Inefficiency (1 reviews) - Process Complexity (1 reviews) - Setup Difficulty (1 reviews) ### What Do G2 Reviewers Say About EVS7? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **enhanced dialing functionality** of EVS7, significantly boosting outbound call traffic for agents. - Users find the **Parrot dialer feature** of EVS7 extremely helpful, boosting outbound call traffic significantly. - Users note the **increased outbound call traffic** due to the Parallel Dialer feature, enhancing team efficiency. **Cons:** - Users find **complex reporting** in EVS7 cumbersome, making it hard to identify key performance indicators for sales strategies. - Users find the **inefficiency in amending reports** hampers identifying key performance indicators critical for sales strategies. - Users find the **process complexity** in EVS7 cumbersome for amending reports and identifying key performance indicators. - Users find the **setup difficult** , making it challenging to tailor reports to meet specific performance indicators. #### What Are Recent G2 Reviews of EVS7? **"[Parrot Predictive Dialer (Not for everyone)](https://www.g2.com/survey_responses/evs7-review-1647010)"** **Rating:** 4.5/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/evs7-review-1647010) --- **"[Enables work from home augmentation](https://www.g2.com/survey_responses/evs7-review-10378376)"** **Rating:** 4.5/5.0 stars *— Bambang P.* [Read full review](https://www.g2.com/survey_responses/evs7-review-10378376) --- #### What Are G2 Users Discussing About EVS7? - [What is EVS7 used for?](https://www.g2.com/discussions/what-is-evs7-used-for) ### 2. [Geomant Cloud](https://www.g2.com/products/geomant-cloud/reviews) With offices across the globe and certified by leading technology providers including Avaya, Microsoft, and Cisco, Geomant is a well-established, innovative Software Developer and Systems Integrator specializing in solutions that improve efficiency, optimize the workforce, and strengthen the operations of a contact center. Geomant helps businesses navigate the challenges associated with integrating and managing communication solutions within multiple systems and environments. Our product suite includes Geomant Wallboard, a real-time and historical performance management solution that supports Contact Center management and staff, whether remote, hybrid, or in the center. For over 20 years, we have delivered the right innovative, high-quality solutions that leverage and extend your existing communication investment and strategies so that you can provide the ultimate customer interaction experience. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Geomant Cloud?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.6/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Geomant Cloud?** - **Seller:** [Geomant](https://www.g2.com/sellers/geomant) - **Year Founded:** 2000 - **HQ Location:** Atlanta, US - **Twitter:** @geomant_ (226 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/geomant (88 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Geomant Cloud's Pros and Cons? **Pros:** - Call Quality (1 reviews) - Call Recording (1 reviews) - Connectivity (1 reviews) - Interface Design (1 reviews) - Reporting (1 reviews) ### What Do G2 Reviewers Say About Geomant Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users value the **high call quality** of Geomant Cloud, benefiting from reliable recordings and effective reporting. - Users value the **cloud-based call recording** feature, appreciating accessible data and effective reporting for best practices. - Users value the **robust connectivity** of Geomant Cloud, ensuring seamless access to call data and recordings. - Users value the **intuitive interface design** of Geomant Cloud, enhancing their overall experience with easy access to features. - Users value the **cloud-based reporting system** of Geomant Cloud for its efficiency and best practices in data management. #### What Are Recent G2 Reviews of Geomant Cloud? **"[best cloud based contact center service](https://www.g2.com/survey_responses/geomant-cloud-review-11059162)"** **Rating:** 5.0/5.0 stars *— RAJENDRA P.* [Read full review](https://www.g2.com/survey_responses/geomant-cloud-review-11059162) --- ### 3. [Graia](https://www.g2.com/products/graia/reviews) Graia is an Agentic Contact Center-as-a-Service (CCaaS) and GenAI platform purpose-built to deliver more empathetic, intelligent, and autonomous customer experiences at scale. By combining deep customer experience (CX) expertise with proprietary Agentic AI and fully owned CCaaS IP, Graia helps enterprises drive revenue, enhance productivity, and scale support with confidence. Unlike traditional platforms, Graia adapts in real-time, interpreting user intent, tone and behavior to personalize interactions across service, sales and operations. Graia’s conversational and GenAI models prioritize the user’s perspective, allowing brands to deliver human-like responsiveness and bring a new level of understanding to every user interaction. Some of Graia's market-leading solutions are; Agent Contact Centre, Agentic AI, Conversational AI, Agent Assist, AI Live translation. Here are Graia's Differentiators: 1. Over 20 years’ experience in the Contact Centre and System Integration eco system. 2. We are a one stop shop created through the collaboration of 3 recognized experts in the field of Customer Experience (CX) and Customer Service: Omnichannel Contact Center as a Service – Buzzeasy Bespoke System Integration and Custom Development – Geomant AI Orchestration and Automation – Bulb 3. We present a full suite of integrated CCaaS and modern Agentic AI solutions to satisfy the most demanding of requirements for the Customer, Agent, Supervisor experience. 4. Full self-service GUI drag and drop configuration making the most complex of CX solutions simple and accessible to even the most non-technical business user. 5. We are AI engine-agnostic: we can offer a managed service and also support ‘bring your own’ along with LLM integration that allows simple swap out when the next "better" engine is released. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Graia?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Graia?** - **Seller:** [Graia](https://www.g2.com/sellers/graia) - **Company Website:** https://www.graia.ai/about-us - **Year Founded:** 2019 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/graia1 (33 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Graia? **"[Envipco](https://www.g2.com/survey_responses/graia-review-11432230)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/graia-review-11432230) --- ### 4. [HiperMe!](https://www.g2.com/products/hiperme/reviews) HiperMe! is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or within your organization. With HiperMe, you can integrate calls, text messages, emails, and chats into a single interface, facilitating collaboration and improving efficiency. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind HiperMe!?** - **Seller:** [HiperPBX](https://www.g2.com/sellers/hiperpbx) - **Year Founded:** 2006 - **HQ Location:** Buenos Aires, AR - **LinkedIn® Page:** https://www.linkedin.com/company/hiperpbx (35 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are HiperMe!'s Pros and Cons? **Pros:** - CRM Integration (1 reviews) - Easy Integrations (1 reviews) - Integrations (1 reviews) ### What Do G2 Reviewers Say About HiperMe!? *AI-generated summary from verified user reviews* **Pros:** - Users commend HiperMe! for its **seamless CRM integration** , enhancing their workflow with other business applications. - Users appreciate the **easy integrations** of HiperMe!, enhancing productivity by connecting seamlessly with other business applications. - Users value the **seamless integration** capabilities of HiperMe!, enhancing their overall business productivity. #### What Are Recent G2 Reviews of HiperMe!? **"[One of the most complete platforms for the management of our Customer Service Center](https://www.g2.com/survey_responses/hiperme-review-10657157)"** **Rating:** 5.0/5.0 stars *— Miguel V.* [Read full review](https://www.g2.com/survey_responses/hiperme-review-10657157) --- ### 5. [HoduCC - Omnichannel Contact Center Software](https://www.g2.com/products/hoducc-omnichannel-contact-center-software/reviews) HoduCC: Omnichannel Contact Center Software Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. The contact center software easily accommodates the needs of sales and operations, and it offers a wide range of customization as per your business requirements. Whether there’s a requirement to improve productivity or enhance customers satisfaction, HoduCC is a perfect match of call center software for all types of business. Opt for HoduCC to deliver quick, measurable, and improved call center operations! HoduCC omnichannel contact center software with advanced technology helps resolve multiple customer issues and track customer engagements. Have look at the key features of this product: Automatic Call Distribution Multi Level IVR Real-Time Analytics & Reports Ivr & Agent Survey Quality Analysis Skill-based Mapping Predictive Dialer Auto Dialer Single-tenant & Multi-tenant Support WebRTC Phone Built-in CRM Omnichannel Support Inbuilt Ticketing System Answering Machine Detection **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate HoduCC - Omnichannel Contact Center Software?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.6/10) - **Administrator Access:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind HoduCC - Omnichannel Contact Center Software?** - **Seller:** [Hodusoft](https://www.g2.com/sellers/hodusoft) - **Year Founded:** 2015 - **HQ Location:** Ahmedabad, IN - **Twitter:** @hodusoft (1,057 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hodusoft (68 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are G2 Users Discussing About HoduCC - Omnichannel Contact Center Software? - [What is HoduCC - Omnichannel Contact Center Software used for?](https://www.g2.com/discussions/what-is-hoducc-omnichannel-contact-center-software-used-for) ### 6. [ICTContact](https://www.g2.com/products/ictcontact/reviews) ICTContact is advance contact center software featuring omni channel communications, unified communications, IVR studio, CRM operations, Collaboration, CRM business automation and integration and multi tenant and white label support suitable for contact centers, call centers, entrepreneurs and Service Providers. ICTContact offers smart webrtc agent-based manual dialing, preview dialing as well as progressive dialing capabilities. It enables service providers to provide their users with a wide range of contact center or call center services. It can be scaled to support thousands of agents also it fits most of the inbound/outbound contact center scenarios and business automation, It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind ICTContact?** - **Seller:** [Ictcontact](https://www.g2.com/sellers/ictcontact) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of ICTContact? **"[Best asterisk-based dialer](https://www.g2.com/survey_responses/ictcontact-review-6639230)"** **Rating:** 5.0/5.0 stars *— Vordi D.* [Read full review](https://www.g2.com/survey_responses/ictcontact-review-6639230) --- #### What Are G2 Users Discussing About ICTContact? - [What is ICTContact used for?](https://www.g2.com/discussions/what-is-ictcontact-used-for) ### 7. [ID Cloud](https://www.g2.com/products/teckinfo-solutions-id-cloud/reviews) ID Cloud is an AI-powered omnichannel contact center platform by Teckinfo Solutions, built to streamline customer engagement with speed, intelligence, and security. It unifies voice, email, chat, WhatsApp, social media, and video into a single. With advanced CTI, ACD, WebRTC voice, and secure RTP, it ensures reliable communication. AI-driven features like agent assist, chatbots, voicebots, auto email responder, transcription, sentiment analysis, and AI-powered QMS automate workflows and elevate quality. Seamless bot-to-agent handover, strong security, flexible deployment options, CRM integrations, and extensive APIs make ID Cloud ideal for startups to enterprises seeking scalable, efficient customer experience transformation. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate ID Cloud?** - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.6/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind ID Cloud?** - **Seller:** [Teckinfo Solutions](https://www.g2.com/sellers/teckinfo-solutions) - **Year Founded:** 1995 - **HQ Location:** NEW DELHI, IN - **LinkedIn® Page:** https://www.linkedin.com/company/teckinfo-solutions-pvt-ltd (169 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are ID Cloud's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Setup (1 reviews) **Cons:** - Slow Loading (1 reviews) ### What Do G2 Reviewers Say About ID Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users find ID Cloud to be **extremely easy to use** , facilitating quick setup and overall satisfaction. - Users love the **easy setup** of Cloud, making it a straightforward and efficient product to use. **Cons:** - Users find the **slow loading times** of Cloud frustrating, impacting their overall experience negatively. #### What Are Recent G2 Reviews of ID Cloud? **"[Great and easy for verifying ID](https://www.g2.com/survey_responses/id-cloud-review-11084480)"** **Rating:** 5.0/5.0 stars *— Ethan E.* [Read full review](https://www.g2.com/survey_responses/id-cloud-review-11084480) --- ### 8. [INO CX](https://www.g2.com/products/ino-cx/reviews) INO CX — Cloud Contact Center Software Built for Modern Customer Experience Overview INO CX is a 100% cloud-based contact center software platform designed for businesses that want to deliver seamless, consistent, and high-performance customer experiences. Built in France and hosted in Europe, INO CX combines enterprise-grade reliability with the flexibility of a modern SaaS solution and fully compliant with European data protection standards (GDPR). Whether you're running an inbound customer support team, an outbound sales operation, or a blended contact center, INO CX gives you everything you need in a single, unified interface. From intelligent call routing and IVR to AI-powered automation and real-time analytics, INO CX is the contact center solution built for scale. What is INO CX? INO CX is a cloud contact center platform (CCaaS) that centralizes all your communication channels, voice, email, chat, SMS, WhatsApp, and social media, into one agent workspace. It eliminates the silos between channels, reduces agent effort, and helps businesses resolve customer issues faster and more efficiently. Unlike legacy on-premise telephony systems, INO CX requires no hardware, no complex infrastructure, and no lengthy deployment. Teams can be up and running in days, not months. Key Features Omnichannel Communication Management Handle every customer interaction from a single interface. INO CX supports inbound and outbound voice calls (VoIP), email, live chat, SMS campaigns, WhatsApp messaging, and social media, all managed from one unified agent desktop. No more switching between applications. Every interaction is logged, tracked, and accessible in real time. Intelligent Call Routing & ACD (Automatic Call Distribution) Route every call to the right agent at the right time. INO CX's ACD engine factors in agent skills, availability, customer history, and priority to ensure optimal call distribution. Reduce wait times, improve first-call resolution, and boost customer satisfaction scores. IVR (Interactive Voice Response) Design powerful, customizable IVR menus that guide callers to the right destination without agent intervention. INO CX's IVR system supports multi-level menus, callback options, and self-service flows that reduce inbound volume and free up agents for high-value interactions. AI & Automation Leverage artificial intelligence to accelerate response times and reduce repetitive tasks. INO CX integrates AI-powered features including intelligent routing, automated workflows, conversational bots, and smart suggestions for agents. Automate post-call wrap-up, ticket creation, and follow-up actions to reduce average handling time (AHT). Outbound Campaigns Run high-performance outbound calling campaigns with INO CX's built-in dialer. Supports preview dialing, progressive dialing, and power dialing modes. Perfect for sales teams, debt collection, appointment reminders, and proactive customer outreach. Manage calling lists, set schedules, and track campaign performance in real time. Native CRM Integrations INO CX connects seamlessly with the tools your teams already use. Native integrations include Salesforce CTI, HubSpot, Zendesk, Zoho CRM, and a Chrome extension for browser-based call handling. Open APIs allow custom integrations with any CRM, ERP, or business tool in your ecosystem, no IT bottlenecks, no delays. Quality Monitoring & Call Recording Maintain high service standards with built-in quality monitoring tools. Record 100% of calls, evaluate agent performance with customizable scorecards, and identify coaching opportunities. INO CX gives supervisors full visibility over customer interactions to drive continuous improvement. Real-Time Supervision & Reporting Give managers complete operational visibility. INO CX's live supervision dashboard shows queue status, agent availability, service levels, and key KPIs in real time. Generate custom reports, track trends over time, and make data-driven decisions to optimize contact center performance. Fully customizable dashboards ensure every stakeholder sees the metrics that matter most. International Phone Numbers Deploy local, national, or toll-free numbers in 50+ countries. INO CX provides full PSTN connectivity and international telephony infrastructure, making it the ideal solution for global businesses or companies expanding into new markets. Business Continuity & Remote Work INO CX is built for distributed teams. Because it's 100% cloud-based, agents can work from anywhere, office, home, or remote location, without any change to the customer experience. Automatic failover, redundant infrastructure, and geo-distributed hosting ensure maximum uptime and business continuity, even during outages or unexpected disruptions. Why Contact Centers Choose INO CX Purpose-Built for Contact Centers INO CX isn't a generic business phone system bolted onto a CRM. It's a dedicated contact center software platform, engineered from the ground up for high-volume customer interactions. Every feature, from ACD to quality monitoring, is designed with contact center operations in mind. Fast Deployment, Low Friction Most contact center software deployments take months. INO CX teams can be operational in days. Solerys, one of INO CX's customers, built a fully functioning contact center from scratch in under four weeks. The platform's intuitive interface means agents need minimal training, and supervisors can configure workflows without IT support. Proven ROI INO CX delivers measurable results. Securitas Technology reduced customer wait times by 50% and increased confirmed service orders by 40% after deploying INO CX. Tiko reduced average response times by 40% through native CRM integration. These aren't edge cases, they're outcomes consistently achieved across INO CX's customer base. Enterprise-Grade Security & Compliance Developed in France and hosted on European Cloud, INO CX is built to meet the strictest data privacy and security requirements. GDPR compliance is built in by design, not bolted on after the fact. This makes INO CX the contact center platform of choice for regulated industries including financial services, healthcare, and energy. Flexible & Open Architecture INO CX is designed to integrate, not isolate. Its open API architecture means it connects with virtually any third-party application in your stack. Whether you're running Salesforce, a custom-built CRM, or a legacy ERP, INO CX adapts to your environment, not the other way around. Scalability Without Complexity Start with 10 agents or scale to 1,000. INO CX grows with your business. Add new channels, new teams, or new geographies without infrastructure changes or additional hardware investment. The platform's multi-tenant architecture supports complex organizational structures including subsidiaries, business units, and outsourced BPO operations. Who Uses INO CX? INO CX serves more than 300 companies across industries including: - Energy & Utilities — ENI uses INO CX to manage large-scale customer service operations across multiple channels. - Financial Services & Banking — Arkea Financial Services relies on INO CX for compliant, secure customer communication. - Healthcare & Home Services — O2 Care Services deployed INO CX to unify agent and customer experience on a single platform. - Security & Technical Services — Securitas Technology transformed its hotline operations, cutting wait times by 50% and boosting confirmed service orders by 40%. - Fintech & Scale-Ups — Swile scaled its customer support team while maintaining high quality standards. Tiko cut response times by 40% through seamless CRM integration. - BPO & Outsourcing — Concentrix and Comete.ai chose INO CX for its flexibility, reliability, and multi-client capabilities. - Retail — Saint Maclou used INO CX to maintain close customer relationships during lockdown by rapidly deploying remote agent capabilities. INO CX vs. Competitors When evaluating contact center software, buyers typically compare INO CX against platforms like Genesys, Talkdesk, Aircall, CloudTalk, RingCentral, and Salesforce Service Cloud Voice. Here's what sets INO CX apart: - European-first data hosting — Unlike many US-headquartered CCaaS vendors, INO CX stores all data on European infrastructure, meeting GDPR requirements by default. - All-in-one platform — Voice, digital channels, AI, quality monitoring, outbound dialer, and secure payments in a single solution — no patchwork of add-ons. - Transparent, scalable pricing — No hidden fees, no per-channel add-ons. INO CX pricing scales with your team. - Dedicated implementation support — INO CX's team works closely with customers during onboarding to ensure fast time-to-value. - Proven in regulated industries — Financial services, healthcare, and energy companies trust INO CX for its compliance-first architecture. Deployment & Support - Deployment model: 100% cloud / SaaS — no on-premise option required - Hosting: Cloud Europe (France & EU regions) - Onboarding: Dedicated implementation team, training, and go-live support - Customer support: Multi-channel support (phone, email, chat) with dedicated account management for enterprise clients - Uptime SLA: 99.9% availability guaranteed Get Started with INO CX Ready to modernize your contact center? INO CX offers personalized demos tailored to your industry, team size, and use case. Whether you're migrating from a legacy on-premise system or scaling a fast-growing support operation, INO CX's team will walk you through the platform and help you build a business case. Request a demo at www.ino.global **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind INO CX?** - **Seller:** [INO GLOBAL](https://www.g2.com/sellers/ino-global) - **Year Founded:** 1997 - **HQ Location:** Paris, FR - **LinkedIn® Page:** https://www.linkedin.com/company/inoglobal/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Enterprise, 33% Mid-Market #### What Are Recent G2 Reviews of INO CX? **"[INO: an intuitive tool, easy to use and rich in options](https://www.g2.com/survey_responses/ino-cx-review-12948082)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/ino-cx-review-12948082) --- **Rating:** 5.0/5.0 stars *— Pierre J.* [Read full review](https://www.g2.com/survey_responses/ino-cx-review-12948113) --- ### 9. [Intelligent Contacts Hosted Contact Center](https://www.g2.com/products/intelligent-contacts-hosted-contact-center/reviews) Intelligent Contacts’ Hosted Contact Center is an inbound, outbound, blended and omnichannel contact center auto dialing solution powered by AI and machine learning. The Intelligent Cloud Contact Center platform lets agents engage customers across all communication channels—including voice, SMS, email, chat, and more—all within one pane of glass. With intelligent call routing, inbound calls are automatically directed to the most qualified agent. Once connected, the AI-powered agent interface delivers personalized call details, scripted greetings, and a call-flow assistant. For outbound calling, 4 predictive algorithms identify unwanted connections like answering machines and voicemail pickups to increase agent talk time by up to 3x. Through a modern, non-techie admin interface, supervisors can monitor, analyze and report on the performance of agents, teams, and campaigns without needing help from IT. Intelligent Contacts’ Hosted Contact Center includes call recording with advanced speech analytics to automatically score calls based on performance metrics, or flag calls with potential compliance violations. Contact center implementations can be completed in as little as a few days, but most customers typically go live within 2-3 weeks. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Intelligent Contacts Hosted Contact Center?** - **Seller:** [Intelligent Contacts](https://www.g2.com/sellers/intelligent-contacts) - **Year Founded:** 2010 - **HQ Location:** Plano, US - **LinkedIn® Page:** http://www.linkedin.com/company/intelligent-contacts (24 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Intelligent Contacts Hosted Contact Center? **"[Outstanding solution and amazing support team](https://www.g2.com/survey_responses/intelligent-contacts-hosted-contact-center-review-8579575)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/intelligent-contacts-hosted-contact-center-review-8579575) --- ### 10. [MetTel](https://www.g2.com/products/mettel/reviews) MetTel provides customized, integrated and managed communications solutions for enterprise customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate MetTel?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind MetTel?** - **Seller:** [MetTel](https://www.g2.com/sellers/mettel) - **Year Founded:** 1996 - **HQ Location:** New York, New York, United States - **LinkedIn® Page:** https://www.linkedin.com/company/mettel/ (715 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of MetTel? **"[very helpful and easy to use](https://www.g2.com/survey_responses/mettel-review-6908949)"** **Rating:** 4.5/5.0 stars *— Sadananda Reddy A P.* [Read full review](https://www.g2.com/survey_responses/mettel-review-6908949) --- ### 11. [MirrorFly](https://www.g2.com/products/mirrorfly/reviews) MirrorFly is a comprehensive CPaaS platform empowering businesses to create engaging communication experiences. MirrorFly provides robust functionalities including voice & video calling, chat, live streaming APIs and SDKs. It is world #1 white label self-hosted , SaaS and CPaaS provider with extensive customization options, allowing businesses across multiple industries including healthcare, telecommunication, finance, social apps, e-commerce, logistics & more MirrorFly with pre-designed UI components to accelerate development. Gain valuable insights into user behavior through our advanced analytics tools. Prioritize data security with our industry-leading encryption and compliance standards. The scalable platform ensures seamless performance, even during peak usage. Experience faster time-to-market, enhanced customer satisfaction, optimized costs, and streamlined operations with MirrorFly CPaaS. Highlights of MirrorFly as CPaaS ✅ 100% Customizable Workflow ✅ Host on Your Own Server ✅ Complete Data in Your Hand ✅ 1000+ Features (Chat, Voice, Video Chat, Video KYC, Live Stream, Conference, SIP, Activity Feed, etc) ✅ Custom Security (Gmail, Phone, BioMetric, etc) ✅ Upload Enlarged Files (3+ GB) ✅ Mulit-tenant Server ✅ Scale 1+ Billion Concurrent Users ✅ One Time License Cost ✅ Free Migration & Integration ✅ Hire Your Own Dedicated Team **Average Rating:** 4.4/5.0 **Total Reviews:** 28 **How Do G2 Users Rate MirrorFly?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.6/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind MirrorFly?** - **Seller:** [Mirrorfly](https://www.g2.com/sellers/mirrorfly) - **Year Founded:** 2015 - **HQ Location:** Atlanta, Georgia - **Twitter:** @MirrorFlyTeam (240 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/showcase/contus-mirrorfly/about/ - **Ownership:** Thyaghu **Who Uses This Product?** - **Company Size:** 43% Small-Business, 39% Mid-Market #### What Are Recent G2 Reviews of MirrorFly? **"[Developer-friendly AI-powered CPaaS Solution](https://www.g2.com/survey_responses/mirrorfly-review-11383599)"** **Rating:** 5.0/5.0 stars *— Atchaya J.* [Read full review](https://www.g2.com/survey_responses/mirrorfly-review-11383599) --- **"[Fostering Communication in the Gaming Industry](https://www.g2.com/survey_responses/mirrorfly-review-9973564)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/mirrorfly-review-9973564) --- #### What Are G2 Users Discussing About MirrorFly? - [What is CONTUS MirrorFly used for?](https://www.g2.com/discussions/what-is-contus-mirrorfly-used-for) ### 12. [My Call Cloud](https://www.g2.com/products/my-call-cloud/reviews) MyCallCloud is a full-service software consulting firm. It empowers your business with expertise and technological solutions that revolutionize how contact centers connect with customers and how managers connect with employees. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind My Call Cloud?** - **Seller:** [My Call Cloud](https://www.g2.com/sellers/my-call-cloud) - **Year Founded:** 2011 - **HQ Location:** Henderson, US - **LinkedIn® Page:** https://www.linkedin.com/company/mycallcloud/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of My Call Cloud? **"[so easy and simple to use](https://www.g2.com/survey_responses/my-call-cloud-review-5182000)"** **Rating:** 5.0/5.0 stars *— Verified User in Wholesale* [Read full review](https://www.g2.com/survey_responses/my-call-cloud-review-5182000) --- #### What Are G2 Users Discussing About My Call Cloud? - [What is My Call Cloud used for?](https://www.g2.com/discussions/what-is-my-call-cloud-used-for) ### 13. [Newbridge](https://www.g2.com/products/newbridge/reviews) Newbridge Telecom Solutions merges managed customer experience solutions with the benefits of customized technology. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Newbridge?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.3/10 (Category avg: 8.6/10) - **Administrator Access:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Newbridge?** - **Seller:** [Newbridge Telecom Solutions](https://www.g2.com/sellers/newbridge-telecom-solutions) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/newbridge-technology-solutions/ (13 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Newbridge? **"[I have worked with Newbridege products for over 15 years. They are very stable and robust.](https://www.g2.com/survey_responses/newbridge-review-9347135)"** **Rating:** 4.5/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/newbridge-review-9347135) --- ### 14. [Noda Contact Center](https://www.g2.com/products/noda-contact-center/reviews) Noda Contact Center is the company's own all-in-one (C++, Java) IP solution. Today more than 350 contact centers exploit Noda's solution. Among company's customers are Jaguar Landrover, Inter RAO, MTS, Rostelecom, AVIVA, EFES, FLEETCOR, Amadeus, Karcher, and Zepter International. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Noda Contact Center?** - **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.6/10) - **Administrator Access:** 6.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Noda Contact Center?** - **Seller:** [Noda Interaction Platforms](https://www.g2.com/sellers/noda-interaction-platforms) - **Year Founded:** 2001 - **HQ Location:** Taguig, PH - **LinkedIn® Page:** https://www.linkedin.com/company/2574060 (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Noda Contact Center? **"[Reducing wait time and enhancing patient satisfaction](https://www.g2.com/survey_responses/noda-contact-center-review-10197483)"** **Rating:** 4.0/5.0 stars *— Jossias H.* [Read full review](https://www.g2.com/survey_responses/noda-contact-center-review-10197483) --- ### 15. [Occam](https://www.g2.com/products/occam/reviews) Occam is a software company specializing in contact center solutions. Its flagship product, Razor is a Contact Center Eco-system testing platform, enabling businesses to optimize customer interactions and ensure flawless service delivery with comprehensive system testing. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Occam?** - **Concurrent Calling:** 6.7/10 (Category avg: 8.8/10) - **Session Summary Notes:** 6.7/10 (Category avg: 8.6/10) - **Administrator Access:** 6.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Occam?** - **Seller:** [Occam](https://www.g2.com/sellers/occam) - **Year Founded:** 2004 - **HQ Location:** Austin, US - **LinkedIn® Page:** https://www.linkedin.com/company/eso-solutions (838 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 16. [OneContact](https://www.g2.com/products/onecontact/reviews) Transform the way you deliver customer and workplace experiences with OneCloud. Our intelligent cloud platform gives you instant access to the latest collaboration tools, business critical applications, and world-class solutions and services in one interactive portal. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind OneContact?** - **Seller:** [ONECOM](https://www.g2.com/sellers/onecom) - **Year Founded:** 2002 - **HQ Location:** Fareham, GB - **LinkedIn® Page:** https://www.linkedin.com/company/onecom (687 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business ### 17. [OneContact PBX](https://www.g2.com/products/onecontact-pbx/reviews) OneContact Cloud PBX is a worldwide corporate telephony with VoIP technology for your business. Centralized Management of physical, softphone, mobile and convergent extensions. Simplifies the process of routing calls and call reception throughout features such as voicemail, hunting groups and auto-attendants. • Integrated management of communications • Easy to use • Flexible and functional Includes SIP Extension, UC Extension, Operator Console, Convergent Extension. Possible Ad-ons: Voice Recording (per extension, includes 90 days), IVR Inbound Port, Additional Recording Storage (30 days) KEY BENEFITS: 1.Manage corporate communications from anywhere, no software installation required. 2.Quick setup and immediate scalability. 3.Auto-Attendants to guide incoming calls with pre-recorded or auto-generated text-to-speech voice announcements. **Average Rating:** 3.3/5.0 **Total Reviews:** 2 **Who Is the Company Behind OneContact PBX?** - **Seller:** [Collab](https://www.g2.com/sellers/collab-58132644-e921-4144-be2c-a4303506daa0) - **Year Founded:** 2003 - **HQ Location:** Lisbon, Lisbon, Portugal - **Twitter:** @CollabPortugal (146 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/collab (110 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Mid-Market #### What Are OneContact PBX's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Integration (1 reviews) - Easy Integrations (1 reviews) - Flexibility (1 reviews) - Simplicity Focus (1 reviews) **Cons:** - Complex Processes (1 reviews) - Long Waiting (1 reviews) - Long Wait Times (1 reviews) ### What Do G2 Reviewers Say About OneContact PBX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of OneContact PBX, highlighting seamless integration with tools like Skype and Teams. - Users value the **easy integration** of OneContact PBX with other IP Telephony tools like Skype and Teams. - Users appreciate the **easy integrations** of OneContact PBX, allowing seamless connections with other IP Telephony tools. - Users value the **flexibility** of OneContact PBX, appreciating its easy integration with tools like Skype and Teams. - Users value the **simplicity of OneContact PBX** , finding it easy to make changes and integrate with other tools. **Cons:** - Users often find that **configuration changes can be time-consuming** at the database level, affecting their efficiency. - Users often face **long waiting times** for database configuration changes, leading to frustrations during setup. - Users express frustration with the **long wait times** for database configuration changes, impacting their overall experience. #### What Are G2 Users Discussing About OneContact PBX? - [What is OneContact PBX used for?](https://www.g2.com/discussions/what-is-onecontact-pbx-used-for) ### 18. [RocketPhone.ai](https://www.g2.com/products/rocketphone-ai/reviews) RocketPhone’s all-in-one business phone system with smart automation lets your teams focus on delighting customers, not on admin. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind RocketPhone.ai?** - **Seller:** [RocketPhone.ai](https://www.g2.com/sellers/rocketphone-ai) - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/rocketphone/ (33 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of RocketPhone.ai? **"[Great product](https://www.g2.com/survey_responses/rocketphone-ai-review-8942492)"** **Rating:** 5.0/5.0 stars *— Roman H.* [Read full review](https://www.g2.com/survey_responses/rocketphone-ai-review-8942492) --- ### 19. [Sarv Cloud Telephony](https://www.g2.com/products/sarv-cloud-telephony/reviews) Just four steps to finish a promising call center without any hassle **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Sarv Cloud Telephony?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.6/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Sarv Cloud Telephony?** - **Seller:** [sarv.com](https://www.g2.com/sellers/sarv-com) - **Year Founded:** 2011 - **HQ Location:** Jaipur, IN - **Twitter:** @SarvOfficial (4,190 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sarv-com (249 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Sarv Cloud Telephony? **"[Budget friendly cloud telephony services](https://www.g2.com/survey_responses/sarv-cloud-telephony-review-5039141)"** **Rating:** 5.0/5.0 stars *— Badshah B.* [Read full review](https://www.g2.com/survey_responses/sarv-cloud-telephony-review-5039141) --- #### What Are G2 Users Discussing About Sarv Cloud Telephony? - [What is Sarv Cloud Telephony used for?](https://www.g2.com/discussions/what-is-sarv-cloud-telephony-used-for) ### 20. [Smart Choice Communications](https://www.g2.com/products/smart-choice-communications/reviews) SmartChoice is a U.S.-based Managed Connectivity Provider built to help enterprises navigate and simplify complex technology environments. We serve as a single, trusted point of contact for telecom, internet, security, and infrastructure solutions, eliminating the challenges that come with managing multiple vendors, contracts, and support channels. With deep experience supporting distributed, multi-location organizations, SmartChoice partners closely with enterprise IT teams and MSPs to deliver consistency, accountability, and measurable results. Our signature service model is rooted in proactive support, precision execution, and an unwavering commitment to exceptional customer experience—ensuring our clients aren’t just connected, but confidently supported. As Microsoft Teams continues to become the backbone of enterprise collaboration, SmartChoice enables organizations to take the next step with Microsoft Teams Voice. Our solution transforms Teams into a fully integrated, cloud-based enterprise phone system—modernizing legacy voice environments and unifying calling, meetings, and collaboration on a single platform. We deliver native PSTN calling directly within Microsoft Teams, allowing employees to make and receive business calls from any device, anywhere. SmartChoice manages the entire lifecycle of the solution, including design, carrier selection, number porting, deployment, and ongoing optimization. By handling these complexities, we ensure a seamless transition to Teams Voice with minimal disruption and maximum adoption. The true power of Microsoft Teams Voice by SmartChoice lies in the value it delivers to both IT teams and the business as a whole. As a Managed Connectivity Provider, we remove the operational burden of voice management, freeing internal teams to focus on strategic initiatives rather than day-to-day telecom issues. Enterprises gain centralized visibility, standardized communications across locations, and the flexibility to scale as the organization grows, acquires new locations, or supports a remote workforce. Our carrier-agnostic approach enables cost optimization and future-proofing, while our hands-on service model ensures accountability long after deployment. By combining Microsoft’s industry-leading collaboration platform with SmartChoice’s enterprise expertise and service-first mindset, organizations gain a reliable, scalable, and future-ready communications solution designed to support long-term business success. This is enterprise voice—simplified, standardized, and delivered with care. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Smart Choice Communications?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.6/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Smart Choice Communications?** - **Seller:** [Smart Choice Communications](https://www.g2.com/sellers/smart-choice-communications) - **Year Founded:** 1998 - **HQ Location:** New York, New York, United States - **Twitter:** @SCC_IP (572 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/smart-choice-communications/ (175 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Smart Choice Communications? **"[Refreshing software experience](https://www.g2.com/survey_responses/smart-choice-communications-review-442884)"** **Rating:** 5.0/5.0 stars *— Adrienne G.* [Read full review](https://www.g2.com/survey_responses/smart-choice-communications-review-442884) --- #### What Are G2 Users Discussing About Smart Choice Communications? - [What is Smart Choice Communications used for?](https://www.g2.com/discussions/what-is-smart-choice-communications-used-for) ### 21. [Smarter biz](https://www.g2.com/products/smarter-biz/reviews) Speech A.I. Powered Smarter Sales Assistant **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Smarter biz?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Concurrent Calling:** 6.7/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.3/10 (Category avg: 8.6/10) - **Administrator Access:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Smarter biz?** - **Seller:** [SmarterBiz Technologies Pvt](https://www.g2.com/sellers/smarterbiz-technologies-pvt) - **HQ Location:** N/A - **Twitter:** @SmarterSMB (1,791 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/smarter-biz-technologies-private-limited/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Smarter biz? **"[It was a good experience](https://www.g2.com/survey_responses/smarter-biz-review-11053406)"** **Rating:** 4.0/5.0 stars *— Subhash S.* [Read full review](https://www.g2.com/survey_responses/smarter-biz-review-11053406) --- ### 22. [Smiddle](https://www.g2.com/products/smiddle/reviews) Modern sofwtare solution for recording and storing calls in the contact center **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Smiddle?** - **Session Summary Notes:** 10.0/10 (Category avg: 8.6/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Smiddle?** - **Seller:** [Smiddle](https://www.g2.com/sellers/smiddle) - **Year Founded:** 2015 - **HQ Location:** Kyiv, UA - **LinkedIn® Page:** https://www.linkedin.com/company/smiddle/ (35 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Smiddle? **"[Smiddle team](https://www.g2.com/survey_responses/smiddle-review-6990609)"** **Rating:** 5.0/5.0 stars *— Temirbolat T.* [Read full review](https://www.g2.com/survey_responses/smiddle-review-6990609) --- ### 23. [Ublux](https://www.g2.com/products/ublux/reviews) IP cloud communication system for small and medium-sized companies, easy to use and adaptable to your processes and tools. Our software will improve your customer experience, it will help your team to be more flexible and organized, and it will help you to take better decisions based on our analytics. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Ublux?** - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.3/10 (Category avg: 8.6/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Ublux?** - **Seller:** [Ublux Communications](https://www.g2.com/sellers/ublux-communications) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Ublux? **"[IP Communication - Ublux](https://www.g2.com/survey_responses/ublux-review-6533699)"** **Rating:** 5.0/5.0 stars *— Cristina S.* [Read full review](https://www.g2.com/survey_responses/ublux-review-6533699) --- ### 24. [Ubona Contact Center Solution](https://www.g2.com/products/ubona-contact-center-solution/reviews) We marry highly scalable technology with intelligent automation to architect systems that can meet all your customer-experience challenges. With data-derived decisions and razor-sharp security, we fast-track your digital transformation and make your enterprise future-ready. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Ubona Contact Center Solution?** - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.6/10) - **Administrator Access:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Ubona Contact Center Solution?** - **Seller:** [Ubona Technologies Private](https://www.g2.com/sellers/ubona-technologies-private) - **Year Founded:** 2007 - **HQ Location:** Bangalore, IN - **LinkedIn® Page:** https://www.linkedin.com/company/ubona/ (141 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise, 100% Mid-Market #### What Are Recent G2 Reviews of Ubona Contact Center Solution? **"[Best in market](https://www.g2.com/survey_responses/ubona-contact-center-solution-review-8538641)"** **Rating:** 5.0/5.0 stars *— Ajay K.* [Read full review](https://www.g2.com/survey_responses/ubona-contact-center-solution-review-8538641) --- ### 25. [Voca Conversational Interaction Center](https://www.g2.com/products/voca-conversational-interaction-center/reviews) Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.999% uptime and reliability as Microsoft Teams. A perfect fit between native Teams contact center features & a premium contact center. Have a look: Omnichannel Microsoft Teams Contact Center Voice, email, & webchat interactions give your customers more options for engaging on their terms with your agents. Trust the reliability that comes with Voca CIC being a native Azure-based app using Teams calling infrastructure & client platform to deliver collaborative customer and agent connection. - One-screen Agent Experience - Agent & Supervisor Teams Apps - Intelligent Interaction Routing - Supervisor Live Monitoring - Real-time & Historical Analytics - CRM Integration Self-Service IVA & Conversational IVR Conversational AI & API requests enable you to automate any service scenario for your customers. Voca CIC’s Conversational IVR enables customers to speak freely and resolve issues with intelligent, personalized voice assistants that can automate any service scenario, freeing agents for higher-value tasks, while reducing wait times and misrouted calls. - Pre-trained Conversational AI (NLU, TTS, & STT) - API Extensions - No-code Call Flow Designer - Built-in Microsoft Cognitive Services - Real-time IVR Reports - CRM & Database Dips Conversational Auto-Attendant Natural Language Understanding guides your callers to reach any company contact or department. Enable advanced AI to confidently handle and route calls the first time. Voca CIC’s Auto-Attendant allows callers to voice their reason for calling, using intuitive voice recognition to swiftly direct them to the appropriate department or call queue. - Microsoft Teams Presence-based Routing - 14 Languages Options - Built-in Voicemail & Notifications - Company Address Book Sync - Call Hunting Across Devices - Custom Company Vocabulary **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Voca Conversational Interaction Center?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Voca Conversational Interaction Center?** - **Seller:** [AudioCodes](https://www.g2.com/sellers/audiocodes) - **Year Founded:** 1993 - **HQ Location:** Or Yehuda, Tel Aviv District, Israel - **LinkedIn® Page:** https://www.linkedin.com/company/audiocodes (1,362 employees on LinkedIn®) - **Ownership:** NASDAQ: AUDC **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Voca Conversational Interaction Center? **"[Flexible Conversational AI Solution for Contact Centers](https://www.g2.com/survey_responses/voca-conversational-interaction-center-review-12864548)"** **Rating:** 4.5/5.0 stars *— Sothea H.* [Read full review](https://www.g2.com/survey_responses/voca-conversational-interaction-center-review-12864548) --- ## What Is Contact Center Software? [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center) ## What Software Categories Are Similar to Contact Center Software? - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) - [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) --- ## How Do You Choose the Right Contact Center Software? ### What You Should Know About Contact Center Software ### Contact center software buying insights at a glance [Contact center software](https://www.g2.com/categories/contact-center) facilitates and streamlines voice-based and multichannel communication between businesses and customers. These platforms replace legacy telephony systems with scalable cloud-based solutions that support call routing, queue management, workforce scheduling, analytics, and real-time agent support across phone, email, chat, SMS, and social media. Organizations use contact center software to manage inbound and outbound communications, resolve customer issues quickly, centralize service operations, and optimize agent productivity. Common use cases include handling high volumes of support calls, coordinating remote support teams, automating repetitive workflows, and improving service consistency across channels. Most solutions follow a per-user subscription model, billed monthly or annually. According to G2 data, annual license costs average around $801.85 per user, with prices ranging from $0.12 for basic tiers to $6,000 for enterprise-level deployments. Free versions are available for small teams with minimal feature needs. If you’re evaluating contact center software, consider pricing transparency, support quality, integration capabilities, and scalability. Key questions to ask include: - What’s included in each pricing tier, and are there hidden costs for support or advanced features? - What onboarding and training resources are offered? - How easily does the platform integrate with CRM, VoIP, or ticketing tools? - Does the vendor offer strong post-sale support and SLAs? - Can the platform scale across departments or hybrid teams? G2’s top-rated contact center solutions include Salesforce Service Cloud, Nextiva, Talkdesk, Gladly, and Amazon Connect. ### What is contact center software? G2 defines [contact center software](https://www.g2.com/categories/contact-center) as digital platforms that facilitate and optimize voice-based and multichannel customer communications, enabling businesses to manage inbound and outbound interactions with greater efficiency. These systems are built to replace traditional telephony infrastructure, offering cloud-based solutions that reduce hardware dependency and technical complexity. Contact center platforms support sales and support teams by automating key processes like call routing, queue management, and interaction tracking. Integration with contact center software allows representatives to initiate calls directly from customer records, update profiles in real time, and streamline workflows with contextual data access. These tools ensure that teams can respond promptly and effectively to high call volumes while delivering personalized service at scale. For organizations fielding daily customer inquiries, contact center solutions provide critical functionality to manage communication flow, eliminate dropped calls, and reduce friction across departments. They also enable companies to gather actionable insights through call analytics, improve agent productivity with task automation, and enhance the overall customer journey through consistent, centralized engagement. Customer experience is now a bottom-line issue: bad experiences cost businesses $4.7 trillion in global consumer spending every year. [(Source 1)](https://learn.g2.com/customer-service-statistics)As a result, the demand for robust, scalable contact center platforms has grown significantly across industries looking to future-proof their customer operations. G2 currently lists 236 contact center software products, with 3888 verified user reviews shared by real customers. This category continues to expand as businesses prioritize scalable, cloud-based communication systems to support hybrid teams and evolving customer expectations. [(Source 2)](https://documentation.g2.com/docs/research-scoring-methodologies)[ ](https://documentation.g2.com/docs/research-scoring-methodologies) ### What are the top reviewed contact center systems on G2? G2 scores the top-rated contact center solutions based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated contact center products G2 for this category: #### 1. [SF Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews) - Number of Reviews: 1,839 - Satisfaction: 99 - Market Presence: 99 - G2 Score: 99 #### 2. [Nextiva](https://www.g2.com/products/nextiva/reviews) - Number of Reviews: 762 - Satisfaction: 89 - Market Presence: 68 - G2 Score: 79 #### 3. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - Number of Reviews: 1,661 - Satisfaction: 80 - Market Presence: 69 - G2 Score: 75 #### 4. [Gladly](https://www.g2.com/products/gladly/reviews) - Number of Reviews: 650 - Satisfaction: 86 - Market Presence: 54 - G2 Score: 70 #### 5. [Connect](https://www.g2.com/products/amazon-connect/reviews) - Number of Reviews: 50 - Satisfaction: 64 - Market Presence: 70 - G2 Score: 67 These rankings are determined by combining verified user ratings and publicly available web search popularity data: - The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) - The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) - G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) ### Contact center software pricing and cost considerations Contact center software pricing varies based on factors such as deployment model, user capacity, feature depth, and integration requirements. Most solutions follow a subscription-based model, with pricing structured per user, per month, or billed annually. Pricing categories typically include: - Free tier: Ideal for small businesses or teams with minimal support needs. These editions typically offer core calling and routing features with limited automation or integrations. - Entry-level and mid-market tiers: Targeted at growing businesses, these plans offer essential functionality such as call queues, analytics, and basic CRM integrations. These are often priced on a per-user basis and are suitable for teams scaling their customer service operations. - Enterprise-level tiers: Designed for larger or more complex organizations, these editions provide robust customization, omnichannel capabilities, workforce optimization tools, AI-powered insights, and premium support. Pricing for these tiers can vary significantly depending on scope and implementation needs. According to G2 data covering 38 contact center products (108 editions), the average annual license cost is approximately $801.85. Pricing can range from as low as $0.12 per user per year (not including [free software options](https://www.g2.com/categories/contact-center/free)) to upwards of $6,000 per user annually, reflecting the broad variability in solution complexity and scale. Organizations evaluating contact center solutions should look beyond licensing fees to assess the Total Cost of Ownership (TCO). This includes additional costs for onboarding, training, CRM or help desk integrations, ongoing support, and potential custom development. For on-premises deployments, expenses related to hardware, IT maintenance, and infrastructure should also be considered. ### Types of contact center software on G2 Contact center software solutions vary by deployment model, communication strategy, and organizational scale. Below are the primary types available on G2: - [Cloud-Based Contact Center Software](https://www.g2.com/categories/contact-center/f/cloud) **:** These solutions are hosted online and offer scalability, flexibility, and easier updates—ideal for hybrid or remote teams. - [On-Premises Contact Center Software](https://www.g2.com/categories/contact-center/f/on-premises) **:** Installed on local servers, this option provides full control and customization but often requires greater IT resources and infrastructure management. - **Inbound Contact Center Software:** Designed for handling incoming customer inquiries, these platforms offer [session queuing](https://www.g2.com/categories/contact-center/f/session-queuing), call routing, IVR, and queue management, often supported by infrastructure found in [call center infrastructure software](https://www.g2.com/categories/call-center-infrastructure-cci). - **Outbound Contact Center Software:** Used for sales outreach, customer follow-ups, or surveys, these tools often include campaign management and automated dialing, similar to tools in [auto dialer software](https://www.g2.com/categories/auto-dialer). - **Blended Contact Center Software:** Supports both inbound and outbound communications, helping teams manage diverse call types in a unified interface.  - **Multichannel Contact Center Software:** Allows customer engagement across multiple channels—voice, chat, [email](https://www.g2.com/categories/contact-center/f/email), and [SMS](https://www.g2.com/categories/contact-center/f/mobile-sms)—though each is managed separately. Teams may supplement this with [live chat software](https://www.g2.com/categories/live-chat). - **Omnichannel Contact Center Software:** Offers deeply integrated, cross-channel communication for seamless customer experiences. Tools like [digital customer service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) and [social customer service software](https://www.g2.com/categories/social-customer-service) often complement these systems. ### Top contact center software features rated by G2 reviewers The best contact center software platforms offer features that align with your communication channels, team structure, and support goals. Below are the core capabilities buyers should look for: - Voice communication: Handle inbound and outbound calls with high quality and minimal disruption, including support for concurrent calling and voicemail routing. - Multichannel messaging: Manage customer conversations across web chat, email, mobile SMS, and social media—all from a single platform. - IVR and call routing: Automatically direct calls using interactive voice response (IVR) menus and smart routing rules based on agent skill, availability, or customer priority. - Agent productivity tools: Equip agents with features like screen pop (displaying caller info), persistent session data, and session summary notes for more personalized service. - Auto dialers & outbound tools: Automate outbound campaigns with predictive dialing, scheduling, and contact management to improve outreach efficiency. - Speech analytics & AI features: Leverage AI text-to-speech and keyword-based insights to enhance customer interactions and identify trends in real-time. - Reporting & dashboards: Track performance and KPIs through customizable dashboards, offering both real-time and historical views of contact center activity. - Call recording & monitoring: Record customer sessions for quality assurance, training, or compliance, with admin features like live monitoring and call barging. - Workforce management: Schedule agents, assign roles based on expertise, and manage team shifts and availability. ### Top contact center software benefits identified by G2 reviewers Contact center software offers a wide range of benefits that help organizations deliver responsive, efficient, and scalable customer service across multiple communication channels. Drawing from real user feedback and core platform capabilities, here are the most impactful benefits: **Stronger customer service performance:** Contact center software enables organizations to handle high volumes of customer interactions efficiently. Features such as intelligent call routing, case tracking, and real-time support tools streamline issue resolution and elevate service quality. _“The product offers a robust set of tools for managing customer service interactions, streamlining communication across multiple channels, and organizing cases effectively.”_ - [Hien Nguyen, Information Technology Project Manager](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10436995). **Improved agent productivity and ease of use:** User-friendly interfaces, role-based dashboards, and context-sharing tools like screen pop and persistent session data empower agents to resolve issues faster and with greater accuracy. Automation of repetitive tasks—like callback management and queue routing—frees up agents to focus on more complex inquiries. _“When calling, there's a feature called notes that helps you note down important points while on call with the client. I think this is the first I've ever seen it, and it is very useful in my line of work. The interface also is very easy to use and has excellent customer support.”_ - [Damon Carter, Customer Care](https://www.g2.com/products/nextiva/reviews/nextiva-review-8676054). **Unified communication across channels:** Modern contact center platforms integrate voice, email, live chat, SMS, and social media into a single, centralized system. This omnichannel approach ensures a consistent and seamless experience across all customer touchpoints. “_It is simple and effective to use. I am easily able to communicate with customers across various channels. I think that the AI summary tool is also a nice touch, as it makes things more efficient by summarizing what has been done/said._” - [Mikyle Williams, Customer Service Associate.](https://www.g2.com/products/gladly/reviews/gladly-review-10839351) **Scalable cloud-based operations:** Cloud deployment allows for flexible, location-agnostic access that supports both on-premises and remote workforces. Cloud contact center software is particularly beneficial for businesses that require quick scaling, remote operations, or mobile workforce support. _“The company's use of the cloud platform for customer service has been very positive. With an easy-to-use solution, users with little or no previous experience in CRM learned and became familiar with the system quickly, extracting and generating value. We realized that scalability is a strong point, starting the operation with a small team and managing to increase the number of users subsequently, without major difficulties.”_ - [Leandro Castro, Salesforce Administrator](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10393176). **Workforce management and operational efficiency:** Contact center solutions enhance a team’s ability to manage varying volumes of call traffic throughout the day or week. Built-in workforce management tools help schedule agents more effectively and optimize resource allocation during peak service times. _“Our primary reason for moving to this product was the workforce management feature. This tool has enabled us to better manage our staffing, improve our answer rate, and ultimately book more appointments, leading to increased revenue.”_ - [Adam Cobb, Consumer Services](https://www.g2.com/products/talkdesk/reviews/talkdesk-review-9348816). ### Top contact center solutions challenges identified by G2 reviewers Implementing contact center software can introduce a range of operational and technical challenges that impact adoption and performance. Insights from G2 user reviews reveal recurring pain points such as high pricing and unclear pricing structures, unintuitive user interfaces, limited customer support, and scalability limitations. While many solutions offer robust functionality, users often encounter hurdles during setup, daily use, or when scaling operations. Below are the most frequently reported challenges, along with real user examples that highlight these issues in practice: **1. High pricing and unclear value at scale:** Pricing models can be difficult to understand or justify, especially when costs increase with user count, outbound features, or reporting add-ons. - **Essential questions to ask your contact center software vendor:** What’s included in each pricing tier, and what counts as an add-on? How does your pricing scale with team growth? Are there extra fees for integrations or customer support? - **How to overcome the challenge:** Ask for full pricing breakdowns and avoid tools with opaque or inflexible cost structures. Look for vendors with usage-based or scalable plans that align with your growth. **2. Complex features or unintuitive interface:** Steep learning curves or non-intuitive dashboards often hinder user experience, creating friction in daily workflows, especially for teams without technical support. - **Essential questions to ask your contact center software vendor:** What kind of training and onboarding is included? Can the interface be customized based on user roles? Is there a learning center or knowledge base? - **How to overcome the challenge:** Opt for platforms with guided onboarding, simple UX design, and role-specific configurations. Early training and sandbox environments help reduce learning barriers. **3. Limited customer support or delayed assistance:** Support concerns appeared frequently, with some users noting difficulty reaching live help or slow issue resolution during outages or onboarding. - **Essential questions to ask your contact center software vendor:** What are your average response and resolution times? Do you offer 24/7 live support or only chatbot assistance? Are support SLAs available? - **How to overcome the challenge:** Choose vendors known for strong post-sale service. Verify the availability of live support and clearly defined SLAs to ensure you’re covered during critical issues. **4. Scalability limitations for growing teams:** Several users report challenges when attempting to scale contact center software across larger teams or evolving business needs. Issues include limited customization, interface constraints, mobile access gaps, and rigid architecture that doesn't adapt well without additional development. - **Essential questions to ask your contact center software vendor:** How does your platform support team growth across different departments or geographies? Are there customization limits that may affect future scaling? Is mobile functionality consistent across user types and use cases? - **How to overcome the challenge:** Choose solutions built for scale, with flexible configuration, responsive design, and modular features. Ask for customer examples of scaling scenarios and verify that the vendor provides guidance and resources for expanding operations without costly workarounds. ### What is contact center software used for? Analysis of contact center software reviews reveals the following common scenarios: - **Managing high volumes of customer service interactions:** Users frequently implement contact center software to handle a large volume of inbound inquiries across phone, chat, and email. This includes routing calls, organizing service queues, and efficiently resolving customer issues. - **Supporting real-time communication via voice and phone systems:** Phone-based interactions are a central use case. Reviewers often highlight how these platforms help them manage both inbound and outbound calls, especially in support-driven or appointment-heavy environments. - **Enabling centralized support operations:** Many users adopt contact center solutions to centralize service delivery across teams and locations. This unification allows for consistent case handling, team collaboration, and data sharing, especially in cloud-based environments. - **Improving response time and service consistency:** The software is commonly used to streamline workflows, automate ticket assignments, and maintain service-level standards. This leads to faster case resolution and improved customer satisfaction. - **Enhancing team productivity:** Users report leveraging automation features and cloud access to empower support teams. These tools help reduce manual work, simplify escalation processes, and maintain visibility into performance across departments. ### Who uses contact center platforms? Contact center software is used by various roles across customer-facing and operational teams. According to G2 reviewer data, common users include administrators, consultants, team leads, and frontline support agents who configure or directly operate the system.  This software is widely adopted in industries that require high-volume, responsive communication, particularly consumer services, telecommunications, information technology, and financial services. While traditionally used by support teams, contact center platforms are also leveraged by sales operations and customer success teams to manage inbound inquiries, automate workflows, and deliver consistent service across channels. ### Common contact center software integrations We analyzed extensive G2 user-review data to identify software categories most frequently integrated with contact center solutions. These integrations help unify customer data, streamline communication workflows, and enhance agent efficiency across teams: - **CRM integrations:** Contact center platforms often integrate with [CRM software](https://www.g2.com/categories/crm) to enable seamless access to customer records, case history, and contact profiles. This integration allows agents to log calls, update records in real time, and personalize conversations with greater context. - **Email and calendar tools:** Email and scheduling integrations are also widely used, helping agents manage follow-ups and organize customer interactions without leaving the platform. These connections are often supported through tools in [email management software](https://www.g2.com/categories/email-management) and [calendar applications](https://www.g2.com/categories/calendar-software). - **VoIP and telephony systems:** Voice functionality is typically powered through embedded or integrated VoIP technology, supporting key features such as call routing, IVR, and recording. These capabilities align with tools in [VoIP providers](https://www.g2.com/categories/voip-providers), ensuring strong voice performance within multichannel operations. - **Internal collaboration platforms:** To improve internal coordination, many teams integrate contact center systems with [collaboration and productivity software](https://www.g2.com/categories/collaboration-productivity), allowing agents to escalate issues or share context in real time. - **Reporting and analytics tools:** Contact center platforms are integrated with [business intelligence platforms](https://www.g2.com/categories/business-intelligence) to help surface actionable insights by visualizing call data, queue activity, and agent performance. These analytics connections are essential for optimizing service quality and team efficiency over time. ### How to Buy Contact Center Software #### Selection of Contact Center Software **Choose a selection team** When performing demos, it is essential to include input from the customer support team and their respective managers since they will receive the most exposure to its functionality. On the technical side, the IT departments need to be involved to ensure the databases and integrations are connected seamlessly. Customer success can also include their input since customer support may route certain customers to them directly. **Negotiation** After selecting the company’s list of prospective software service providers and demonstrating the capabilities of each product of interest, negotiations are in order. Having two or three options helps determine which product gives the best bang for the buck. **Final decision** The final decision should be made with the input of all involved teams, SMEs, and users. Selecting the product that fits the business needs is paramount, as no perfect option is available. It is also possible to consider employing a pilot program for the product’s adoption. If necessary, the company can perform the adoption in stages so teams can easily transition to using the software. ### Future of contact center software - **AI-Powered Agent Support:** Generative AI enhances contact center operations by assisting agents with real-time suggestions, automated summaries, and sentiment detection, reducing cognitive load and improving service quality. ([_Source 3_](https://cloud.google.com/blog/topics/telecommunications/how-generative-ai-can-be-used-in-the-contact-center)) - **Cloud-First Flexibility:** Cloud contact center adoption is accelerating due to its scalability and ability to support remote or hybrid teams. Cloud platforms offer faster deployment, reduced overhead, and seamless integration with digital channels. - **Omnichannel Personalization:** Contact center tools are evolving to provide a unified experience across voice, chat, SMS, and social media. These omnichannel capabilities are helping businesses create more personalized and consistent support journeys. ([_Source 4_](https://www.voicespin.com/blog/top-contact-center-industry-trends/)) - **Smarter Self-Service & Chatbots:** AI-driven chatbots and intuitive self-service portals are resolving a growing number of customer inquiries without human intervention. These tools now handle not just FAQs but also more nuanced, transactional tasks. ([_Source 5_](https://www.vonage.com/resources/articles/the-future-call-center-10-predictions-for-the-next-10-years-2/)) - **Predictive Workforce Optimization:** Advanced analytics and forecasting tools are helping managers better allocate staff, automate scheduling, and personalize coaching—improving efficiency without compromising service quality. ([_Source 6_](https://www.g2.com/categories/contact-center-workforce)) ### Contact Center Software FAQs ### Most Popular FAQs #### Which Contact Center Software has the best reviews? Based on thousands of verified G2 reviews, these contact center platforms consistently earn the highest ratings across real user experiences: - [ZIWO](https://www.g2.com/products/ziwo/reviews) — A cloud contact center platform built for Middle East and global markets, earning near-perfect ratings for its omnichannel communication capabilities, reliable call quality, and fast deployment that gets contact centers operational without lengthy implementation projects. - [TeleCMI](https://www.g2.com/products/telecmi/reviews) — A cloud-based business phone system and contact center platform praised for exceptional ease of use, high call quality, and attentive customer support that smaller and mid-market teams rely on to manage inbound and outbound communication at scale. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native contact center platform designed for mobile-first customer experiences, consistently top-rated by enterprise support teams for its AI-powered routing, CRM integration depth, and ability to deliver seamless customer service across voice, chat, and digital channels. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — A sales engagement and contact center platform combining AI-powered auto-dialing, SMS outreach, and deep CRM integration, highly rated by sales-focused teams for dramatically increasing outbound call volume without sacrificing connection quality. #### What is contact center software? Contact center software is the technology infrastructure that enables businesses to manage customer communications at scale across phone, email, chat, SMS, social media, and video from a centralized platform. Unlike a basic business phone system, contact center software adds the intelligence layer that makes high-volume customer interaction manageable: automatic call distribution (ACD) that routes calls to the right agent based on skills, availability, or customer history; interactive voice response (IVR) that handles routine inquiries without agent involvement; real-time dashboards that give supervisors visibility into queue status and agent performance; call recording and analytics for quality assurance and training; and CRM integrations that surface customer context before an agent even picks up the phone.  Modern cloud-based contact center platforms extend this further with omnichannel routing that treats a customer's email, chat, and voice interactions as a unified conversation, AI-powered assistance that surfaces suggested responses or next-best-action guidance in real time, and workforce management tools that forecast staffing needs and optimize scheduling.  The result is a customer experience that feels consistent and personal regardless of which channel or agent handles the interaction—and an operations team that can measure, improve, and scale that experience systematically. #### Most reliable contact center solutions Reliability in a contact center context means consistent uptime, stable call quality under high volume, and predictable performance during peak periods when reliability matters most. These platforms earn the strongest trust signals from G2 reviewers specifically for operational dependability: - [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) — A cloud contact center platform with an enterprise-grade infrastructure track record, cited by large enterprise reviewers for consistent high availability, robust disaster recovery capabilities, and the kind of carrier-grade reliability that regulated industries like financial services and healthcare require. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A globally deployed cloud contact center platform trusted by large enterprises for its microservices architecture that maintains service availability even when individual components are updated, with a long track record of consistent performance across complex, high-volume contact center environments. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — A cloud-native contact center platform with a 99.999% uptime SLA commitment, consistently cited by enterprise reviewers for call quality stability, reliable global infrastructure, and performance that holds up under the volume spikes that contact centers regularly experience. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — A long-established cloud contact center platform with a proven enterprise reliability track record, praised for its redundant infrastructure, consistent call quality across geographies, and a mature platform that contact center operations teams can depend on for mission-critical customer service. #### What's the best call center software for remote teams? Remote call center teams need software that works reliably from any location on any device, provides supervisors with real-time visibility into distributed agent performance, and doesn't require on-premise hardware that breaks down when agents aren't in the office. These platforms are most frequently cited by G2 reviewers for enabling effective remote contact center operations: - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud-based call center platform built for distributed teams, offering browser-based agent access, real-time call monitoring, and remote-ready features like call whispering and barging that give supervisors the same oversight capability whether agents are in the office or working from home. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud phone and SMS platform that remote sales and support teams use to manage customer communication from any device, with deep CRM integrations that ensure agents have full customer context regardless of where they're working. - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud-native call center platform designed around remote and distributed team workflows, praised for its fast browser-based setup, intuitive agent interface, and real-time analytics dashboard that keeps managers informed about team performance without requiring physical co-location. - [Nextiva](https://www.g2.com/products/nextiva/reviews) — A business communications and contact center platform with strong remote work adoption, offering a unified app for voice, video, and messaging that remote agents use on any device with the same functionality they'd have at a desk phone. #### Leading software for customer support centers The best customer support center platforms go beyond call routing—they give agents the context, tools, and AI assistance to resolve issues faster, and give operations leaders the analytics to continuously improve. These platforms consistently lead the category for customer support use cases on G2: - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — The most widely reviewed contact center and customer service platform on G2, combining omnichannel case management, AI-powered agent assistance, and deep Salesforce CRM integration that gives support teams complete customer context from the moment an interaction begins. - [Gladly](https://www.g2.com/products/gladly/reviews) — A customer service platform built around a people-centric model that treats every customer interaction as part of a single, continuous conversation across channels—eliminating the ticket-number experience in favor of a longitudinal customer history that agents use to deliver genuinely personalized support. - [Ringover](https://www.g2.com/products/ringover/reviews) — A cloud communications and contact center platform with strong support center adoption, offering omnichannel capabilities, call coaching tools, and real-time analytics that support team leaders use to monitor quality and improve agent performance across inbound and outbound interactions. - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — A cloud contact center platform with strong customer support adoption in Asia-Pacific and global markets, praised for its flexible IVR configuration, AI-assisted agent tools, and omnichannel capabilities that bring together voice, chat, and social channels in a unified agent workspace. ### Small Business FAQs #### What is the most affordable Contact Center Software for SMBs? Small businesses need contact center software that replaces expensive on-premise phone systems with cloud tools their teams can actually set up and use without IT support—at a price point that doesn't require enterprise headcount to justify. Based on G2 review data from companies under 200 employees, these platforms deliver strong contact center functionality at accessible price points: - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud call center platform with transparent, SMB-friendly pricing that includes unlimited inbound calls, call recording, and CRM integrations—making it one of the most cost-effective ways for small teams to get professional call center capabilities without per-minute billing surprises. - [MightyCall](https://www.g2.com/products/mightycall/reviews) — A virtual phone system and contact center platform designed for small businesses, offering flat-rate pricing that includes unlimited calls, multi-channel communication, and a business phone number without requiring any hardware investment. - [3CX](https://www.g2.com/products/3cx/reviews) — An open-standards IP-PBX and contact center platform with a free tier for small teams, offering self-hosted or cloud deployment options that give budget-conscious businesses enterprise-grade call routing, live chat, and video conferencing at significantly lower cost than proprietary alternatives. - [CallHippo](https://www.g2.com/products/callhippo/reviews) — A virtual phone and contact center platform with competitive pay-per-user pricing, accessible to small businesses that need professional inbound and outbound call capabilities, IVR setup, and basic analytics without committing to an enterprise contract. #### What is the best Contact Center Software for startups? Startups need contact center software that can be set up in hours, integrates cleanly with the CRM tools they're already using, and scales alongside headcount without requiring renegotiation or reimplementation. These platforms are consistently top-rated by startup and early-stage company reviewers on G2: - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud phone and contact center platform purpose-built for fast-moving startups, with browser-based setup, instant number provisioning, and deep integrations with HubSpot, Salesforce, and Intercom that let sales and support teams get a professional contact center running the same day. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud business phone and SMS platform popular with startups for its fast onboarding, broad CRM integration library, and AI-powered call features that give early-stage teams enterprise-quality call analytics and coaching without enterprise pricing. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — A sales dialing and contact center platform built for startup sales teams, with AI-powered auto-dialing, SMS outreach, and live call coaching that startup sales managers use to maximize outbound productivity without requiring a large team. - [Voiso](https://www.g2.com/products/voiso/reviews) — A cloud contact center platform with rapid deployment capabilities and strong ratings from growth-stage company reviewers, offering built-in AI features, omnichannel support, and flexible pricing that scales alongside a startup's agent headcount. #### Which Contact Center Software is the most user-friendly for startups? In a startup environment where the person configuring the contact center is often also running it, ease of setup and day-to-day usability are non-negotiable. These platforms earn the highest ease-of-use scores from startup-size reviewers on G2: - [TeleCMI](https://www.g2.com/products/telecmi/reviews) — Startup reviewers consistently highlight TeleCMI's intuitive interface and fast onboarding as defining strengths, with many noting that non-technical team members can set up call flows, add agents, and start taking calls without any technical training. - [Voiso](https://www.g2.com/products/voiso/reviews) — A contact center platform that startup and SMB reviewers frequently cite for its clean, modern interface and well-organized agent workspace, noting that new agents reach full productivity faster compared to the platforms Voiso replaced. - [Ringover](https://www.g2.com/products/ringover/reviews) — A business phone and contact center platform that startup reviewers praise for its simple admin interface, straightforward call flow builder, and polished mobile app that makes it easy to manage a small contact center operation without a dedicated IT administrator. - [Dialaxy](https://www.g2.com/products/dialaxy/reviews) — A cloud contact center platform with exceptionally high ease-of-use scores from startup-size reviewers, noted for its streamlined setup process and clean agent interface that reduces the time from account creation to first live call to a matter of minutes. #### What is the best contact center software for financial services companies? Financial services firms—banks, insurance providers, fintech companies, and wealth management firms—have distinct contact center requirements: strict compliance recording, PCI-DSS-compliant payment handling, complex routing across different product lines, and CRM integrations that surface full account context before agents engage. Explore purpose-built options on G2's[contact center software for small businesses](https://www.g2.com/categories/contact-center/small-business) page. These platforms are most highly rated by financial services reviewers on G2: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A cloud contact center platform with strong financial services adoption, offering enterprise-grade compliance controls, PCI-DSS compliant payment IVR capabilities, and advanced routing logic that financial institutions use to manage complex product-line call queues and regulatory recording requirements. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — A mature cloud contact center platform widely deployed in financial services for its compliance-ready call recording, workforce management capabilities, and CRM integrations that give agents instant access to account and policy data before interactions begin. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native contact center platform with strong enterprise financial services adoption, praised for its secure data handling, mobile-first customer authentication capabilities, and AI-powered routing that improves first-contact resolution for complex financial inquiries. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — A cloud contact center platform with dedicated financial services industry features including compliant call recording, agent scripting for regulated conversations, and AI-assisted customer identification tools that help financial services teams balance compliance requirements with a smooth customer experience. #### What is the best contact center software for e-commerce and retail businesses? Retail and e-commerce companies face contact center challenges unique to their model: high seasonal volume spikes, order status and returns as primary inquiry types, and a need to connect contact center interactions to order management and CRM systems for agents to resolve issues on first contact. Explore top-rated options on G2's[small business contact center software](https://www.g2.com/categories/contact-center/small-business) page: - [Gladly](https://www.g2.com/products/gladly/reviews) — A customer service platform with strong retail and e-commerce adoption, designed to give agents a complete, channel-unified customer history so they can handle order inquiries, returns, and loyalty questions with full context—without asking customers to repeat information they've already provided. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — A customer service platform widely used by e-commerce and retail enterprises to connect contact center operations to order, inventory, and customer data, enabling agents to resolve issues at first contact with full transaction context available in the agent desktop. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud contact center platform used by retail and e-commerce companies for its omnichannel capabilities, easy integration with e-commerce platforms and CRMs, and analytics tools that help customer service teams manage volume spikes during sales periods without sacrificing service quality. - [Nextiva](https://www.g2.com/products/nextiva/reviews) — A unified communications and contact center platform with retail adoption for its ability to combine phone, chat, and social customer service in a single agent workspace, giving retail support teams a single view of customer interactions regardless of which channel initiated the conversation. ### Enterprise FAQs #### What is the best-rated Contact Center Software for tech enterprises? Technology companies at enterprise scale need contact center platforms that integrate deeply with the tools their support and success teams already use—Salesforce, Zendesk, HubSpot, Jira—and handle the high-volume, technically complex support interactions that software companies manage daily. Based on G2 review data from IT and software companies at enterprise scale, these platforms earn the strongest ratings: - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud contact center platform with particularly strong ratings from tech enterprise reviewers for its seamless CRM and helpdesk integrations, clean agent experience, and real-time coaching tools that tech support and customer success teams use to manage high-complexity interactions efficiently. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — An enterprise cloud contact center platform widely deployed by large technology companies for its extensive integration capabilities, AI-powered routing, and workforce management tools that scale to support global technical support operations across multiple channels. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud call center platform with strong tech enterprise adoption, praised by software company reviewers for its reliable call quality, developer-friendly API, and integrations with the CRM and ticketing tools that technology companies standardize on for customer support. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud business phone and contact center platform favored by tech enterprise sales and support teams for its broad integration library, AI-powered call features, and the ability to connect contact center activity directly to the CRM and engagement tools that drive tech company revenue operations. #### What is the most reliable Contact Center Software for enterprises? Enterprise contact center reliability is non-negotiable—unplanned downtime during business hours translates directly to unanswered customer calls, agent idle time, and SLA breaches. These platforms earn the strongest trust signals from large enterprise reviewers for uptime consistency and performance under load: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A globally deployed enterprise contact center platform with a well-documented reliability track record, microservices architecture designed for continuous availability, and enterprise SLAs that large organizations in regulated industries rely on for mission-critical customer service operations. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — The most broadly deployed enterprise contact center and service platform globally, trusted for consistent performance at scale, Salesforce infrastructure-backed uptime guarantees, and a mature platform that enterprise IT teams can integrate and depend on across multi-year deployments. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — An enterprise cloud contact center platform with a long-standing reliability track record, redundant global infrastructure, and carrier-grade telephony quality that large contact center operations cite as the primary reason for choosing and staying on the platform. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native enterprise contact center platform built on Google Cloud infrastructure, praised by enterprise reviewers for its consistent uptime, low latency performance across global deployments, and a cloud-native architecture that avoids the reliability issues associated with legacy on-premise or hybrid contact center systems. #### What is the best-reviewed Contact Center Software for enterprise app integration? Enterprise contact center integration depth determines whether the platform can serve as the operational hub of a customer-facing organization—connecting CRM data, ticketing systems, workforce management tools, and analytics platforms into a unified agent experience. These platforms are most frequently cited by enterprise reviewers for integration quality and reliability: - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — By far the most integration-mentioned contact center platform in the category, with native Salesforce CRM connectivity and an extensive AppExchange ecosystem that enterprise teams use to build fully customized agent workspaces with data from every system that touches the customer journey. - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud contact center platform with 100+ pre-built integrations to CRM, helpdesk, and e-commerce platforms, praised by enterprise reviewers for reliable bidirectional data sync that keeps contact center activity automatically logged in Salesforce, HubSpot, and Zendesk without manual entry. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A contact center platform with a broad and growing integration library that enterprise reviewers highlight for stable API performance and the ability to connect call center data cleanly to the CRM and analytics tools that customer-facing teams depend on for performance management. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — An enterprise contact center platform with certified integrations to Salesforce, ServiceNow, Microsoft Dynamics, and major CRM systems, selected by large enterprises specifically for its integration reliability and the depth of CRM data surfacing it enables within the agent desktop. #### What is the best contact center software for enterprise omnichannel customer service? Enterprise customers expect seamless service across every channel—voice, email, chat, SMS, social, and messaging apps—with agents who have full context regardless of where the conversation started. Explore how leading platforms compare on G2's[enterprise contact center software](https://www.g2.com/categories/contact-center/enterprise) page. These platforms are most highly rated for omnichannel capability at enterprise scale: - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — An enterprise customer service platform with the broadest social and digital channel coverage in the category, enabling large organizations to manage customer interactions across 30+ digital channels—including social media, messaging apps, and review platforms—from a single unified agent workspace. - [Gladly](https://www.g2.com/products/gladly/reviews) — A people-centered omnichannel customer service platform that gives enterprise agents a single, persistent customer conversation thread across voice, email, chat, SMS, and social—eliminating channel-switching friction and enabling the personalized service experiences that large consumer brands use to differentiate on customer loyalty. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A market-leading enterprise omnichannel contact center platform that orchestrates customer journeys across voice, digital, and asynchronous channels with AI-powered routing, unified reporting, and journey analytics that give enterprise CX teams a complete view of how customers move between channels. - [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) — A cloud contact center platform with enterprise-grade omnichannel orchestration capabilities, used by large organizations in regulated sectors for its ability to integrate diverse communication channels into a coherent, auditable customer interaction record with real-time analytics across every touchpoint. #### How do enterprise organizations measure contact center performance? Enterprise contact center performance measurement requires more than average handle time and CSAT scores—world-class operations teams build measurement frameworks that connect agent-level metrics to customer outcome data and business results.  The most effective enterprise contact centers track a hierarchy of metrics: operational efficiency metrics like average handle time, first-contact resolution rate, and agent occupancy rate; customer outcome metrics like CSAT, NPS, and customer effort score; and business impact metrics like cost-per-contact, revenue influence from service interactions, and churn reduction attributed to support quality.  Platforms like[](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews),[](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews), and[](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews) are frequently cited by enterprise operations reviewers for their reporting depth, offering customizable dashboards, real-time supervisor views, and historical analytics that tie contact center activity to the business outcomes CX leaders present to the C-suite. For a structured comparison of enterprise measurement and analytics capabilities, G2's[enterprise contact center software](https://www.g2.com/categories/contact-center/enterprise) page provides side-by-side ratings for reporting, analytics, and workforce management. ### Sources 1. [50+ Customer Service Statistics You Must Know in 2024](https://learn.g2.com/customer-service-statistics), G2 2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies). 3. [How Generative AI Can Be Used in the Contact Center](https://cloud.google.com/blog/topics/telecommunications/how-generative-ai-can-be-used-in-the-contact-center)_,_ Google Cloud 4. [Top-10 Contact Center Industry Trends for 2025](https://www.voicespin.com/blog/top-contact-center-industry-trends/)_,_ VoiceSpin 5. [The Future of the Call Center: 10 Predictions for the Next 10 Years](https://www.vonage.com/resources/articles/the-future-call-center-10-predictions-for-the-next-10-years-2/)_,_ Vonage 6. [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)_,_ G2 Last updated on April 24, 2026 --- ## What Are the Most Common Questions About Contact Center Software? *AI-generated · Last updated: June 3, 2026* ### Best software to manage customer interactions Based on G2 reviews, several products in this category are repeatedly used to centralize customer conversations, route calls, and support teams across channels. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — omnichannel support and case management. - [Aircall](https://www.g2.com/products/aircall) — inbound and outbound calling workflows. - [CloudTalk](https://www.g2.com/products/cloudtalk) — high-volume dialing and call organization. - [Nextiva](https://www.g2.com/products/nextiva) — remote calling and call routing. ### Best customer service software for my tech company Based on G2 reviews, buyers evaluating customer service software for tech teams often prioritize routing, integrations, call handling, and visibility into conversations. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — unified support workflows and automation. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) — call routing and agent monitoring. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) — routing logic and omnichannel management. - [Aircall](https://www.g2.com/products/aircall) — CRM-connected calling and analytics. ### Leading software for customer support centers Based on G2 reviews, the products most often mentioned for customer support center operations focus on call handling, queue management, reporting, and multichannel service. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — centralized support and omnichannel routing. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) — IVR, reporting, and agent tools. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) — scalable routing and analytics. - [Talkdesk](https://www.g2.com/products/talkdesk) — AI-assisted support and call workflows. ### What is contact center software Contact center software is used to manage customer conversations in one place across channels such as voice, chat, email, messaging, and sometimes social interactions. Recent G2 reviews in this category repeatedly describe teams using these platforms to route calls, organize queues, centralize customer history, monitor agent activity, and automate repetitive work. Review themes also show that buyers value reporting, call recordings, dashboards, and integrations with CRM or business systems. In practice, the category is used to reduce missed interactions, improve handoffs between agents, and give support or sales teams a clearer view of each customer conversation as it happens. ### How do teams use Contact Center for omnichannel support According to verified users, teams use contact center tools to bring calls, chats, emails, messaging, and related customer details into one workspace so agents can respond without switching systems. Reviews repeatedly mention routing inbound requests to the right queue, viewing history before replying, using dashboards to monitor activity, and relying on automation for repetitive tasks like follow-ups, summaries, or basic inquiries. Users also describe improved coordination when multiple teams share the same conversation context, especially during higher volumes. Across recent reviews, omnichannel support is most valuable when it helps teams reduce missed requests, speed up responses, and keep service more consistent across communication channels.