
The AI speech analytics tool is very effective. We are able to automatically transcribe calls, analyze the emotions behind them, and find important topics without having to look at each conversation manually. Call scoring allows us to maintain our standards, and the summaries produced by AI help our managers save a lot of time every week. Our CRM and the platform are perfectly synchronized. Review collected by and hosted on G2.com.
Getting the rules for custom analytics set up correctly was not a quick process. Review collected by and hosted on G2.com.
Hi Rusiru,
thank you for your positive review regarding our AI Speech Analytics tool. We pride ourselves on its effectiveness and the ability it gives managers like yourself to have better understanding of every single call.
Looking forward to exceeding your expectations even more.
Kind regards,
Voiso team.
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