# Voiso Reviews **Vendor:** Voiso **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.8/5.0 **Total Reviews:** 92 ## About Voiso Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs. ## Voiso Pros & Cons **What users like:** - Users appreciate the **consistent reliability** of Voiso, which enhances efficiency and supports global communication effectively. (42 reviews) - Users praise the **ease of use** of Voiso, making their daily operations efficient and straightforward. (38 reviews) - Users love the **omnichannel workspace** of Voiso, streamlining communication across multiple platforms effortlessly. (34 reviews) - Users highly value the **AI predictive dialer** , enhancing efficiency and supporting remote teams effectively. (21 reviews) - Users appreciate the **AI predictive dialer and speech analytics** , enhancing efficiency and understanding of customer needs. (20 reviews) - Users value the **broad integration and API capabilities** of Voiso, enhancing workflow efficiency and streamlining operations. (20 reviews) - Users commend the **exceptional customer support** from onboarding staff, enhancing their experience with seamless integrations and training. (20 reviews) - Time-saving (20 reviews) - Users love the **easy integration** of Voiso, seamlessly connecting with their existing tools for better productivity. (19 reviews) - Easy Setup (18 reviews) **What users dislike:** - Users face a **steep learning curve** with Voiso, complicating complex processes like initial setup and analytics. (7 reviews) - Users find the **inadequate reporting** limits their ability to analyze SMS campaigns effectively, needing more detailed analytics. (7 reviews) - Users find the **complexity of initial setup** challenging, especially for non-technical users navigating advanced features. (6 reviews) - Users face a **lack of intuitiveness** in Voiso, especially during initial setup and for mobile access. (6 reviews) - Users find the **steep learning curve** challenging, especially for non-technical staff during initial setup and advanced features. (6 reviews) - Lack of Clarity (5 reviews) - Users find the app **not intuitive** , especially the Flow Builder, making it challenging for non-technical staff. (5 reviews) - Poor Documentation (5 reviews) - Users find the **setup difficult** , especially for non-technical users requiring extensive training for call flows and analytics. (5 reviews) - Time-Consuming (5 reviews) ## Voiso Reviews ### 1. Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Ankita Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Voiso?** The omnichannel experience in its entirety was my selling point, and the execution was more than satisfactory. Our customer communication was taking place in entirely different systems over the phone, via SMS, WhatsApp, Facebook Messenger, live chat on our site, and so on. The customers would cut channels and this would lose the context of the agents. A customer could initiate a chat and become frustrated with the limit, and call us, and be required to repeat everything. The Voiso omnichannel workspace is a single interface that brings all these channels together and shares the context. **What do you dislike about Voiso?** The peculiarities and restrictions of each messaging channel (number of characters, media support, and so on) should be learned by agents. interface cues help Voiso deal with this fairly well. **What problems is Voiso solving and how is that benefiting you?** Prior to Voiso, we used to have a disjointed and annoying customer experience. When channels changed, customers kept repeating themselves, and our agents appeared incompetent despite the fact they just lacked context, we would have lost conversation history. Our customers were not happy, and we were using different platforms that did not communicate with each other. The omnichannel solution offered by Voiso was the light switch. Customers were suddenly visible in all interactions irrespective of channel. The time it took us to resolve an issue decreased by 38 percent since the agents no longer had to ask the customers to repeat the information. The score of customer satisfaction rose by 25 points. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Ankita, thank you for such a thoughtful review. Channel fragmentation is one of the biggest challenges for modern support teams, and it’s great to hear the omnichannel workspace helped bring everything together into a single, clear view for your agents. When conversations move seamlessly between chat, voice, and messaging without losing context, the experience becomes smoother for both customers and teams. A 38% reduction in resolution time and a 25-point jump in customer satisfaction is an incredible outcome. That’s exactly the kind of impact unified communication should deliver. We also appreciate your note about channel-specific nuances. Each platform has its own rules, and we continue refining interface cues to make those differences easier for agents to manage. Thanks again for sharing your experience and for trusting Voiso with your customer communications. Best regards, The Voiso Team ### 2. Holistic Call Center Analytics with Powerful Dashboards and Speech Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Mudassir K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Voiso?** The holistic analytics platform has transformed the way we run our call center. We are monitoring more than 60 various indicators in real- time, including conventional KPIs such as average handle time and first call resolution and more specific ones such as sentiment trends and keyword frequency. The personalized dashboards imply that every supervisor will only see what is important to his or her team. The speech analytics is not just a simple transcription using AI, but rather the recognition of training opportunities, compliance risk, and customer satisfaction trends that we would never have detected otherwise. The reporting is easily exported to our business intelligence tools and thus board presentation is much easier. **What do you dislike about Voiso?** The analytics features learning curve is not as low as the basic call handling. Training sessions were beneficial, but it also took our team approximately a month to capitalize on all of it. In addition, certain of the more progressive reports cannot be effectively interpreted without a good comprehension of contact center metrics. **What problems is Voiso solving and how is that benefiting you?** We were operating a call center of about 200 agents in different locations, virtually unaware of what was really going on. Our previous system was giving us simple call logs, but no actual performance, quality, or customer experience. The decisions made by the management were made using anecdotal evidence and gut feelings. The analytics platform of Voiso turned us into a data company. Our most successful agents have been found to be using particular phrases and strategies which we have now integrated into training. We found that there were spikes in the number of calls that were not explained on Tuesday afternoons, which meant that we could change staffing. We identified a flaw in the product through monitoring the trend in keywords before it was a PR crisis. Above all, we are now able to present ROI to the executive leadership with actual data which helped to budget expansion. The platform literally enabled us to have business intelligence that we could not have developed ourselves at less than seven figures. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Mudassir, this is an incredible story of transformation, thank you for sharing it in such depth. Moving from basic call logs and gut-driven decisions to a fully data-informed operation is a major leap. When analytics surface real patterns, from agent language strategies to hidden call volume spikes and early product warning signals, that’s when a contact center becomes a strategic asset rather than just an operational unit. It’s especially powerful to hear how speech analytics uncovered training opportunities, compliance risks, and even potential PR issues before they escalated. That kind of proactive visibility is exactly what holistic analytics should deliver. We also appreciate your candid note about the learning curve. Advanced insight inevitably comes with depth, and we’re continuously refining training and onboarding resources to help teams unlock value faster. The fact that Voiso enabled you to demonstrate ROI at the executive level and support expansion planning truly means a lot. Helping teams operate with seven-figure intelligence without seven-figure investment is exactly the standard we aim for. Thank you for trusting Voiso to power such a significant evolution in your organization. Warm regards, The Voiso Team ### 3. Best-in-Class Salesforce Integration with Effortless Bidirectional Sync **Rating:** 5.0/5.0 stars **Reviewed by:** Manjusha M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Voiso?** The Salesforce integration is the closest I've seen from any telephony vendor. Bidirectional sync, automatic call logging, screen pop with full contact history all working exactly as advertised with no custom development. **What do you dislike about Voiso?** Field mapping during initial setup needs to be carefully done. We had one instance where we had a misconfigured custom field that caused data to log to the wrong place, but once that was corrected it has been flawless. **What problems is Voiso solving and how is that benefiting you?** Our reps were entering call notes manually into Salesforce after each interaction. That was eating 20 25 minutes per rep per day time that could be selling. With the Salesforce integration feature of Voiso, notes are automatically captured through AI summaries. We essentially added almost half an effective hour to each rep's day without hiring anyone new. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Manjusha, thank you for such a detailed review. It’s great to hear the Salesforce integration is delivering exactly as expected; seamless sync, automatic logging, and full context without the need for custom development is the standard we aim for. Saving 20–25 minutes per rep per day is a huge efficiency gain. When AI summaries handle the admin work, your team can stay focused on selling, which is where the real impact happens. We also appreciate your note on field mapping during setup. Getting that foundation right is key, and your feedback is valuable for teams getting started. Thanks again for sharing your experience. Best regards, The Voiso Team ### 4. True Omnichannel Inbox: Unified Voice, SMS, WhatsApp & Facebook Messenger **Rating:** 5.0/5.0 stars **Reviewed by:** Gauri S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Voiso?** The omnichannel workspace is actually living up to its name. Voice, SMS, WhatsApp and Facebook essenger all genuinely unified agents never lose conversation context when a customer switches channels. **What do you dislike about Voiso?** Each messaging platform has its own quirks and character limits and new agents need some time to internalize which platform allows what. Better in-interface guidance would make that learning curve easier. **What problems is Voiso solving and how is that benefiting you?** We had five different tools for five communication channels. Customer context constantly got lost between them and agents appeared incompetent despite working hard. Consolidating into Voiso's omnichannel workspace reduced our average resolution time by 35% because agents were no longer asking customers to repeat themselves. Customer satisfaction scores increased by 22 points in 90 days. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Gauri, thank you for such a detailed review. “Omnichannel that actually works” is exactly what we aim for, so it’s great to hear your team now has full context across voice and messaging without losing the thread. A 35% drop in resolution time and a 22-point CSAT lift in just 90 days is a strong outcome. That’s what happens when conversations stay connected. We also appreciate your note on channel-specific quirks. Improving in-app guidance is a great call and something we’re actively refining. Thanks again for sharing your experience. Best regards, The Voiso Team ### 5. Voiso’s Predictive Dialer Revitalized Our Team Overnight **Rating:** 5.0/5.0 stars **Reviewed by:** Shanny K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Voiso?** I will not be able to forget the day when we changed to Voiso. I had 20 agents under me, and they were literally sleeping in between calls due to the slowness of our dialer. The predictive dialer altered the whole situation in a single night. It was worth a million dollars to see my team revitalized. **What do you dislike about Voiso?** The fact is that some of my older agents required more time to get acquainted with the new interface, but that is how any change works. **What problems is Voiso solving and how is that benefiting you?** I was spending hours weekly attending to frustrated agents complaining that the tools were slacking them down. Voiso provided them with what they needed to achieve success. My work ceased to be firefighting and became real leadership. Last quarter, our team has achieved 150 percent of quota in three years. It has been a revolution to us all. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Shanny, thank you for sharing this, it’s one of those stories that really stays with you. Hearing how your team went from waiting between calls to being fully energized overnight is exactly why Voiso exists. When the tools stop holding people back, everything changes, focus, motivation, and results. We also appreciate your honesty about adoption across different experience levels. Change always comes with a learning curve, and it’s great to hear that your team was able to adjust and move forward together. What really stood out for us was your shift from firefighting to real leadership, and hitting 150% of quota after three years is an incredible milestone. We’re proud to have played a part in that transformation and grateful for the trust you placed in Voiso. Warm regards, The Voiso Team ### 6. Hauntingly Accurate Answering Machine Detection That Supercharged Our Outbound Team **Rating:** 5.0/5.0 stars **Reviewed by:** Arpana D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Voiso?** The Answering Machine Detection is hauntingly accurate. Agents are conversing with live humans at a rate I didn't think was possible. It's changed our outbound team's whole energy. **What do you dislike about Voiso?** In rare cases, AMD misidentifies a live pick up on a poor quality line. It's maybe one or two calls per 500 but it's worth mentioning for the sake of transparency. **What problems is Voiso solving and how is that benefiting you?** Our agents were spending about 75% of their dial time listening to the voice mail prompts. It was demoralizing. AMD completely reversed that ratio agents are now on live calls the vast majority of their time. Our campaign conversions doubled during the first quarter and manager-reported team morale is at its highest in two years. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Arpana, “hauntingly accurate” is a new favorite, we’ll take that! What you described is exactly the shift we aim for. When agents spend most of their time in real conversations instead of voicemail loops, everything changes; energy, focus, and results. Doubling conversions and boosting morale at the same time is a powerful combination. We also appreciate your transparency around the rare edge cases. That level of detail helps us keep improving accuracy even further. Thanks for sharing such a vivid and impactful experience. Best, The Voiso Team ### 7. Voiso’s Multilingual Call Transcription Delivers Solid Accuracy **Rating:** 5.0/5.0 stars **Reviewed by:** Sanvi S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2026 **What do you like best about Voiso?** Call transcription in 10 languages is a highlight for our multilingual support team. We serve customers in Arabic, French and Spanish and Voiso handles all of them with solid accuracy. **What do you dislike about Voiso?** Occasional hiccups in transcription are found with heavy regional accents. It's rare, but noticeable when it occurs. An indicator of confidence score on transcripts would be useful to flag uncertain passages. **What problems is Voiso solving and how is that benefiting you?** Quality assurance in multiple languages used to be almost impossible. We were sampling maybe 3% of calls and crossed our fingers. Now we review 100% through transcripts and AI scoring. We found a compliance gap in our Spanish-speaking team that was recurring in the first two weeks that would have been a serious regulatory issue left unchecked. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Sanvi, thank you for the thoughtful review. Supporting multilingual teams is one of the areas where transcription and analytics can make a real difference, so it’s great to hear the platform is helping your Arabic, French, and Spanish support operations work more effectively. Moving from reviewing just a small sample of calls to having visibility across all interactions is a powerful shift, especially when it helps identify compliance risks early. That’s exactly the kind of insight AI transcription and scoring are designed to provide. We also appreciate your suggestion around confidence indicators for transcripts. Feedback like this helps us keep improving the experience for teams working across multiple languages. Thanks again for sharing your experience with Voiso. Best regards, The Voiso Team ### 8. Local Caller ID in 120+ Countries—A Game-Changer for International Answer Rates **Rating:** 5.0/5.0 stars **Reviewed by:** Prashana D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2026 **What do you like best about Voiso?** Local Caller ID in 120+ countries was the feature that closed the deal for us. Operating internationally, answer rates are everything and this one capability justified the entire platform cost. **What do you dislike about Voiso?** Provisioning of local numbers in some jurisdictions requires regulatory documentation which may take a few days to process. Not Voiso's fault, but the guidance through the process could be better. **What problems is Voiso solving and how is that benefiting you?** We were running outbound campaigns off of foreign numbers and getting ghosted. Response rates were embarrassingly low. Switching to local caller IDs via Voiso resulted in a near immediate increase in answer rates by 4x in our top 5 markets. That ROI was evident within the first two weeks of deployment. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Prashana, thank you for sharing this. Local presence makes a huge difference in outbound, and it’s great to hear how quickly Local Caller ID translated into real results for your team. A 4x increase in answer rates within weeks is exactly the kind of impact we aim to deliver. We also appreciate your note on regulatory requirements. While some processes depend on local regulations, improving guidance and clarity is something we can absolutely keep refining. Thanks again for highlighting how Voiso is supporting your global outreach. Best regards, The Voiso Team ### 9. Voiso’s AI speech analytics revolutionized our healthcare contact center with 40% faster resolutions **Rating:** 5.0/5.0 stars **Reviewed by:** Sanford M. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Voiso?** The AI Speech Analytics feature is impressive to Integrate, providing transcriptions, sentiment analysis, and keyword identification in more than 10 languages. It is very useful to our healthcare contact center because it enables us to review patient interactions without having to do it manually. The knowledge we acquire assists us in comprehending the needs of patients in a better way and in making sure that we are in line with stringent healthcare regulations. **What do you dislike about Voiso?** There is little to criticize, but it would be nice to have more language customer support than the 10+ that are available now to meet the needs of our diverse patient population. That being said, the available languages meet our major requirements and the analytics are good enough to provide us with actionable insights on a regular basis. **What problems is Voiso solving and how is that benefiting you?** Voiso helps to overcome the most dangerous compliance and quality assurance issues and automates call scoring and provides detailed summaries. This has simplified our training of agents and has made the experiences of patients more consistent. With a 40 percent decrease in resolution times, we have enhanced patient satisfaction and operational efficiency, enabling us to concentrate on providing high-quality care. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hey Sanford, thank you so much for your thoughtful review! We’re absolutely delighted to hear how Voiso’s AI Speech Analytics has helped your healthcare contact center achieve 40% faster resolutions — that’s an incredible milestone. Knowing our technology supports both efficiency and compliance in such a vital field means a lot to us. Your point about expanding language support is well taken, we’re always exploring ways to make our tools even more inclusive and accessible, especially for teams serving diverse audiences like yours. It’s fantastic to know our analytics are helping you uncover deeper patient insights and deliver even better care. Thanks again for trusting Voiso to be part of your mission, we look forward to continuing this journey with you! With appreciation, The Voiso Team ### 10. Best AI Solution for Voice Process **Rating:** 5.0/5.0 stars **Reviewed by:** Leo K. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2025 **What do you like best about Voiso?** The AI Predictive Dialer is by far the best tool in our sales team. It has increased our call volume by an astounding 400% by intelligently dialing the numbers according to the availability of the agents. This has made our agents talk more to prospects and less time waiting, which has changed our outreach strategy. The dialer can adjust to real-time conditions which is a game-changer in our fast-paced fintech environment. **What do you dislike about Voiso?** There is not much to not like and the initial configuration of custom call flows did take a little longer than expected about a day to fully configure to our specific needs. That being said, the no-code Flow Builder allowed us to make it workable even to our non-technical team members, and the support team at Voiso was responsive in walking us through the process. **What problems is Voiso solving and how is that benefiting you?** Voiso addresses the problem of inefficient outbound calling directly by automating the dialing process and using AI Answering Machine Detection, which skips approximately 80 percent of the calls that would otherwise go to voicemail. This has boosted our contact rates by a great margin and our agents can concentrate on live conversations. This has resulted in a 30% rise in conversions, which has had a direct effect on our revenue growth and has made our sales process much more efficient. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Leo! Thanks for your amazing review! We’re thrilled to hear that the AI Predictive Dialer has made such a strong impact on your team’s productivity and outreach strategy. Boosting efficiency and empowering teams to connect more meaningfully with prospects is exactly what we strive for at Voiso. We truly appreciate your note on the initial setup experience, feedback like yours helps us keep improving our onboarding and customization process. We're glad to know our no-code Flow Builder and support team made it a smooth experience in the end. Your success inspires us to keep innovating and refining our solutions. Looking forward to continuing to support your fintech growth journey! Best, The Voiso Team ### 11. Intuitive Flow Builder Made IVR Redesign Easy—No Coding Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Sonu P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Voiso?** The Flow Builder is actually intuitive. Our operations manager with no experience in coding redesigned our entire IVR in one afternoon. That type of accessibility is not common in enterprise software. **What do you dislike about Voiso?** Template variety in the Flow Builder could be wider. Starting from a blank canvas every time works, but pre-built industry templates would be even faster. **What problems is Voiso solving and how is that benefiting you?** Our old IVR was a black box that was managed only by an outside consultant that we paid $200/hour to touch. With Voiso we own our call flows 100%. We've made 15 adjustments in the last quarter alone each one aligned to fresh customer feedback which would have cost us thousands before. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Sonu, that’s fantastic to hear. When someone without coding experience can redesign an entire IVR in an afternoon, it means the tool is doing exactly what it should: putting control back in the hands of the team running the operation. It’s especially great that you’re now able to iterate quickly based on real customer feedback instead of relying on external consultants. That kind of flexibility can make a big difference over time. We also appreciate the suggestion around more Flow Builder templates. It’s valuable feedback and something we’re continuously looking to expand. Thanks again for sharing your experience. Best regards, The Voiso Team ### 12. Detailed API Docs and Webhooks That Fit Our Microservice Architecture **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Voiso?** The API documentation is detailed and properly organized. We have already implemented Voiso and our own CRM via RESTful endpoints and the webhook system gives us real-time event notification, which is exactly what we need to add to our microservice architecture. **What do you dislike about Voiso?** Limiting of rate on some API calls meant that we had to apply exponential backoff logic, which is reasonable in terms of stability of a platform. **What problems is Voiso solving and how is that benefiting you?** We required profound incorporation with our own-built tech stack. The API of Voiso enabled us to develop precisely what we required without affecting our current architecture. Data sync in real time has removed the problem of data latency that we were having with our former vendor and has made our operations efficient by about 40 percent. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Oscar, thank you for such a detailed and insightful review. It’s great to hear that Voiso’s API and webhook framework fit cleanly into your microservice architecture and enabled real-time data synchronization without disrupting your existing stack. That level of flexibility and precision is exactly what our API is designed to support. We also appreciate your understanding around rate limiting and stability considerations. It’s encouraging to see teams apply thoughtful patterns like exponential backoff while still achieving strong performance gains, a 40% efficiency improvement is an excellent result. Thanks again for trusting Voiso to integrate so deeply into your infrastructure. We’re proud to support teams building at this level of technical maturity. Best regards, The Voiso Team ### 13. Crystal-Clear Call Quality Every Time **Rating:** 5.0/5.0 stars **Reviewed by:** Marshall R. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Voiso?** You know what's underrated? The call quality. Crystal clear, every time. We do not have to repeat ourselves to the customers, the agents can hear well, it is just a perfect fit. **What do you dislike about Voiso?** Frankly speaking, quite satisfied with everything! They have ease to use and integrate option that handle all work smoothly. **What problems is Voiso solving and how is that benefiting you?** Our previous system was as though we were calling through a tin can. Customers were always complaining, agents were getting frustrated and we certainly were losing deals due to that. Voiso is like a business enterprise, since we are a unit. Credibility is an issue in sales and crystal-clear calls prove that right away. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Marshall, thank you for highlighting something that really matters but often goes unnoticed: call quality. Clear, reliable conversations make a huge difference for both agents and customers, and we’re glad Voiso has delivered that consistently for your team. It’s great to hear it’s helped eliminate the frustrations you experienced before and support more confident sales conversations. Thanks again for sharing your experience. Best, The Voiso Team ### 14. Predictive Dialer Intelligence That Upgraded Our Contact Center Overnight **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul V. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Voiso?** The intelligence of the predictive dialer really surprised me. It doesn't just dial faster it learns from patterns and adjusts pacing based on agent availability. Our contact center is like it upgraded overnight. **What do you dislike about Voiso?** The first onboarding dashboard is a little overwhelming for the brand new administrator. A simplified 'starter view' for first time users would be a welcome addition. **What problems is Voiso solving and how is that benefiting you?** We were burning up agent hours staring at ringing phones and hitting voice mails. Voiso's predictive dialer put that wasted energy into actual conversations. Our outbound volume increased by 300% in the first month and agent retention actually improved because the work was purposeful again. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Rahul, what a great way to describe it. When the dialing strategy starts adapting to agent availability and real call patterns, it stops feeling like a simple dialer and starts behaving like a smart system. Hearing that your contact center felt “upgraded overnight” is exactly the impact we aim for. A 300% increase in outbound volume and happier agents is an incredible outcome. When teams spend more time in real conversations instead of waiting on ringing lines, the whole operation changes. Your note about a simplified starter view is also very helpful. Making onboarding smoother for new admins is something we’re actively thinking about. Thanks for sharing such a thoughtful review and for trusting Voiso with your outbound operations. ### 15. Outstanding Salesforce CRM Integration with Seamless Sync, Calling, and AI Summaries **Rating:** 5.0/5.0 stars **Reviewed by:** Luthar S. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Voiso?** The level of integration of CRM is overwhelming. Bidirectional data synchronization, automatic call recording, click-to-dial, and AI summaries are all compatible with Salesforce. **What do you dislike about Voiso?** Field mapping had to be configured carefully in the early days so that the data accuracy is achieved. **What problems is Voiso solving and how is that benefiting you?** Our sales force was opposed to the use of CRM since it introduced additional workload. The integration was easy with Voiso--it is all automated. The data quality of CRM was also increased by approximately 60 percent complete to 98 percent complete in a month. There was also an increase in the accuracy of sales forecasting and our reps are conducting more informed conversations since we always have the context. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Luthar, thank you for such a detailed review. When CRM integration works seamlessly, it stops feeling like an obligation and starts becoming a competitive advantage. Bidirectional sync, click-to-dial, recordings, and AI summaries working directly inside Salesforce is exactly how workflows should operate, automated and frictionless. Seeing CRM data completeness jump from 60% to 98% in just a month is an incredible shift. That level of accuracy naturally strengthens forecasting and helps reps walk into every conversation fully informed. We appreciate your note on field mapping as well. Getting that foundation right is key to maintaining clean, reliable data over time. Thanks for highlighting how Voiso turned CRM adoption into real performance gains. Best regards, The Voiso Team ### 16. Flow Builder Made Building Our IVR a Breeze—Drag, Drop, Done **Rating:** 5.0/5.0 stars **Reviewed by:** Ruby S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Voiso?** The Flow Builder. I am not a techie by any means, however, I constructed our complete IVR system on my own in a sort of afternoon. Just drag, drop, done. Felt like a genius, haha! **What do you dislike about Voiso?** At times I would like to see a greater number of templates to begin with, however, in fact, it is not that hard to create something on your own. **What problems is Voiso solving and how is that benefiting you?** Prior to Voiso, any modification in our phone tree required a ticket and two weeks to be spent on IT. TWO WEEKS! I am now making changes in my lunch break. Our flows have been updated 20 times depending on the customer feedback. This agility has been massive to us. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Ruby, this made us smile, “drag, drop, done” is exactly the energy we love to hear! There’s nothing better than building your entire IVR in an afternoon and feeling like a genius doing it. That’s precisely what the Flow Builder was designed for. Going from two-week IT tickets to lunch-break updates is a huge shift. The fact that you’ve iterated on your flows 20 times based on real customer feedback shows the kind of agility modern teams need. We appreciate your suggestion about more starter templates as well, that’s helpful input as we continue refining the experience. Thanks for sharing your story and for making the most of Voiso! Best regards, The Voiso Team ### 17. Sincere Customer Service That Stayed With Us Until the Crisis Was Solved **Rating:** 5.0/5.0 stars **Reviewed by:** Nisha T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Voiso?** The customer service is sincere. During one of our product launches, there was a crisis and they remained on the phone with us until 11 PM to assist us in troubleshooting. I almost cried from relief. **What do you dislike about Voiso?** Well, we have been so well looked after, I can not think of anything important. **What problems is Voiso solving and how is that benefiting you?** We are a small organization that is competing with large players. Voiso provides a level playing field by offering us enterprise-level tools at the price we can afford. Better than that, they treat us as we count. That partnership has made us bold enough to accept larger clients and develop at a rate that we did not think we could. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Nisha, this truly means a lot to us. Product launches can be intense, and knowing our team could stand beside you until everything was resolved is exactly the kind of partnership we believe in. No one should feel alone during a critical moment. What stood out most in your review is not just the tools, but the trust. Helping smaller organizations compete confidently with larger players is something we care deeply about. Enterprise-level capability should not be reserved for enterprise budgets. Thank you for sharing such a heartfelt experience. We’re proud to support your growth and grateful to be part of your journey. Warm regards, The Voiso Team ### 18. Excellent ROI Measurement and Reporting That Links Usage to Revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2026 **What do you like best about Voiso?** The platform has ROI measurement. Their reporting suite allows us to directly correlate feature usage to revenue outcomes. **What do you dislike about Voiso?** Exporting of historical data that is over 12 months old is done by contacting support as opposed to self-service. **What problems is Voiso solving and how is that benefiting you?** It has always been difficult to quantify technology ROI. The analytics provided by Voiso demonstrate that our predictive dialer helped to boost contact rates by 287, our AI AMD helped to cut down on agent idle time by 73, and our intelligent routing helped to boost first-call resolutions by 41. These ratios will directly translate into the extra revenue of 1.2M every year compared to an 84K investment. The platform is essentially self-justifying. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Nikhil, this is exactly the kind of visibility modern teams need. When technology investment can be directly tied to revenue outcomes, conversations shift from cost to growth. Seeing improvements like a 287% increase in contact rates, a 73% reduction in idle time, and a 41% lift in first-call resolution is powerful, especially when it translates into $1.2M in annual impact against an $84K investment. That’s not just ROI. That’s strategic leverage. We also appreciate your note on historical data exports. Expanding self-service capabilities for long-term data access is valuable feedback and something we continue to evaluate. Thank you for highlighting how Voiso helps turn performance metrics into measurable business value. Best regards, The Voiso Team ### 19. Simple Chatbot Builder That Frees Agents to Focus on Real Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Snehal S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2026 **What do you like best about Voiso?** The chatbot creator is so simple, dude. I created one which deals with our most frequently asked questions and now my agents can work on real issues rather than respond to what are your hours. 50 times a day. **What do you dislike about Voiso?** There are instances where the chatbot does not get strange wording, but the truth is that neither does a human being. **What problems is Voiso solving and how is that benefiting you?** We are a small company of only five individuals, attempting to provide 24/7 services. Impossible, right? The chat-bot takes care of easy things 24 hours. We are not paying the night shifts, the customers receive immediate responses, and everybody wins. Game changer for small teams. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Snehal, this one made us smile. When a chatbot can handle “What are your hours?” 50 times a day so your team doesn’t have to, that’s real relief. For a five-person team delivering 24/7 support, that kind of automation isn’t just convenient, it’s essential. We love hearing that it’s freeing your agents to focus on real issues while customers still get instant answers. That balance is exactly what the chatbot builder is meant to create. And you’re right, sometimes even humans don’t catch strange wording. We’re constantly improving AI understanding to make it even sharper. Thanks for sharing how Voiso is helping your small team punch above its weight. Best, The Voiso Team ### 20. Astonishing Answering Machine Detection That Keeps Agents Talking to Live People **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Voiso?** The answering machine recognition of the predictive dialer is simply astonishing. My agents interact with live persons rather than leaving voicemails throughout the day. **What do you dislike about Voiso?** Seldom mistakes a machine with a person, but the time saved is much greater than this. **What problems is Voiso solving and how is that benefiting you?** Our outbound dialing results showed that 80 percent of the dials were going to voicemail. There was demotivation and poor output among the agents. AMD automatically filters out answering machines and therefore agents only converse with real people. The talk time was productive four times over, morale was boosted to the highest and our campaign speaks volumes. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Mayank, thanks for the great feedback. It’s fantastic to hear how much the Answering Machine Detection has improved your team’s workflow. Keeping agents focused on real conversations instead of voicemails can make a huge difference in both productivity and morale. We appreciate your note on the occasional misclassification as well, and we’re continuously refining the AI to make it even more accurate. Thanks again for sharing your experience. Best, The Voiso Team ### 21. All are Good & Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Esta Z. | Project Coordinator, Graphic Design, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Voiso?** The interface is very easy to use and the AI speech analytics are also very advanced. Chris in onboarding helped us connect HubSpot without any problems, which saved us time. Calls sound good, even when made to other countries, and the real-time dashboards give clear information. Thanks to the AI call summaries, we can review things more efficiently, and the softphone is simple to operate. Its compliance tools are one of the biggest advantages. **What do you dislike about Voiso?** Having a dark mode in the dashboard would make it easier to use for long shifts. **What problems is Voiso solving and how is that benefiting you?** Voiso allows us to use voice, SMS, and web chat together, making our contact center work more efficient. AI call summaries allow us to review calls faster and save a lot of time. Because of the predictive dialer, agents only handle real calls, which increases their involvement and sales. Because we use a cloud-based system, our remote team can always perform at a consistent level. Because of our secure infrastructure, we can follow all the required regulations for our business. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Esta, Thank you for this positive review!We are glad to hear that you are enjoying our UX and the overall communication with Voiso. Your satisfaction is our priority, and we're committed to maintaining excellence. Looking forward to exceeding your expectations ahead! Best, Voiso Team ### 22. Scales Seamlessly as Your Team Grows **Rating:** 5.0/5.0 stars **Reviewed by:** Snehal S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Voiso?** Scalability of the platform in line with organizational growth path. Ramped between 25 and 200 agents with no infrastructure investment or performance degradation. **What do you dislike about Voiso?** The adoption of advanced features needs to invest in change management to ensure that the teams are utilized. **What problems is Voiso solving and how is that benefiting you?** The old infrastructure would have cost the company 300K in capital investment to expand. The cloud architecture at Voiso removed the CapEx needs and enabled 8x agent expansion. The total cost of ownership dropped by 42 percent, and the level of service increased in all of the measured KPIs. Technology choice that facilitated aggressive market growth. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Snehal, scaling from 25 to 200 agents without infrastructure investment or performance impact is exactly what cloud architecture is meant to enable. Growth should not require heavy CapEx or operational compromise. An 8x expansion, 42% reduction in total cost of ownership, and KPI improvements across the board is a powerful outcome. That’s technology supporting strategy, not slowing it down. We also appreciate your note on change management. Unlocking advanced capabilities always requires internal alignment, and we’re committed to supporting teams through that evolution. Thank you for highlighting how Voiso helped power your expansion. Best regards, The Voiso Team ### 23. Thanks To The AI Predictive Dialer **Rating:** 4.0/5.0 stars **Reviewed by:** Monika D. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2025 **What do you like best about Voiso?** Thanks to the AI predictive dialer and local caller ID, we are able to reach more people. Mike from support configured Freshdesk so that tickets are now created automatically. It is simple to design call flows with Flow Builder, and the quality of calls is consistent everywhere. AI speech analytics give detailed information, and the compliance features keep data safe. We are always updated through the real-time dashboards. **What do you dislike about Voiso?** The reporting system should allow us to create custom metrics more easily. **What problems is Voiso solving and how is that benefiting you?** Voiso connects various communication methods, which speeds up responses and enhances how customers feel. With AI, agents receive helpful coaching that increases the quality of their service. Our strong infrastructure guarantees that our financial services clients’ activities are in line with regulations. Because of the predictive dialer, agents are more likely to focus on live calls and work more efficiently. The reliable platform has greatly improved how our contact center operates. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hello Monika, Thanks for your positive review! We're thrilled to heartbeat our AI predictive dialer and local caller ID has helped your business and team grow and achieve more. Looking forward to exceeding your expectations ahead! Best, Voiso Team ### 24. Best Services for Auto AI Dialer **Rating:** 4.0/5.0 stars **Reviewed by:** Emory H. | Finance Officer, Graphic Design, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2025 **What do you like best about Voiso?** The Flow Builder and AI predictive dialer help our team a lot. Ben from onboarding made the Bitrix24 integration easy for us, which saved us a lot of time. Because the network is global, our remote agents can always rely on good connections, and the instant dashboards give us important information in real time. We can learn about our customers’ needs through AI speech analytics, and the compliance system is well developed. **What do you dislike about Voiso?** The mobile version of the app could be easier to use for agents who are always on the move. Overall the fact that the platform is user-friendly is a big benefit. **What problems is Voiso solving and how is that benefiting you?** Voiso makes customer support easier by combining voice, chat, and SMS into one place. AI analytics give agents useful advice to improve their work. The cloud system guarantees that our remote team can work with no performance issues. Using the predictive dialer, we can reach more leads and connect our agents with live people. The strong infrastructure guarantees we follow all the necessary rules for our business. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hello there Emory, thank you for taking the time to review us and share this very positive review. Also we are excited to see that our tools - Flow Builder and AI predictive Dialer - have been a major help to your business. Looking forward to exceeding your expectations ahead! Best, Voiso Team ### 25. Ease to Integrate with Our ZOHO CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Estrella H. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Voiso?** Our contact center is greatly improved by the AI speech analytics and real-time dashboards. The Zoho tool was smoothly integrated by Claire, and the click-to-call feature makes things easier for agents. Calls are always reliable everywhere, and the Flow Builder makes designing the call flow easier. **What do you dislike about Voiso?** When dealing with large sets of data, the dashboard might take less time to appear. The system is secure because of its compliance features, and the softphone is easy to use. Having AI call summaries makes the review process easier for us. **What problems is Voiso solving and how is that benefiting you?** With Voiso, we do not need to rely on several tools, which makes our work more efficient. AI insights help agents perform better, which improves the way they interact with customers. The strong infrastructure we have makes sure we are always in compliance with the necessary regulations for our insurance clients. The predictive dialer helps agents spend their time on live calls, which increases efficiency. Because of its dependability, our contact center runs more smoothly and as a team. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Estrella, We are very excited to see that our tools has played a vital role to your growth and your are satisfied with their UX and abilities. Your satisfaction is our priority, and we're committed to maintaining excellence. Best, Voiso Team ### 26. Outstanding Real-Time Dashboards, But Mobile App Lacks Advanced Features **Rating:** 5.0/5.0 stars **Reviewed by:** Anuj T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Voiso?** The Real-Time Dashboards are a stand out, with more than 60 performance metrics and complete customization. We are able to see what agents are doing, how many calls are in the queue and what the status of the queues are in real time and this is essential during our peak retail periods. The insights enable us to make swift changes to ensure that operations continue to run smoothly. **What do you dislike about Voiso?** The mobile application is excellent when you need to monitor some things on the go, but it does not have all the advanced dashboard features that the desktop version does. It works, but it would be even more convenient to have such features as a manager who is out of the office most of the time. **What problems is Voiso solving and how is that benefiting you?** Voiso removes the performance tracking gaps as it provides us with real-time data that we use to make decisions. This has enabled us to streamline our processes, eliminate bottlenecks and enhance customer engagement during peak retail periods. The outcome is a more efficient operation and happier customers, which has a direct effect on our bottom line. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Anuj, thank you for your detailed review! We’re thrilled to hear that Voiso’s Real-Time Dashboards have become such an essential part of your retail operations. It’s great to know that the ability to monitor over 60 performance metrics in real time is helping your team stay agile, reduce bottlenecks, and deliver smoother customer experiences during peak periods, that’s exactly what we built them for. We appreciate your note on the mobile app. You’re absolutely right, full dashboard parity on mobile would make remote management even more seamless, and it’s something our product team continues to work toward as we evolve the platform. Your feedback highlights how data visibility translates directly into efficiency and customer satisfaction, and we’re proud to play a part in your success. Thanks again for choosing Voiso! Warm regards, The Voiso Team ### 27. Amazing Support Team That Truly Cares About Our Success **Rating:** 5.0/5.0 stars **Reviewed by:** Naman S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2026 **What do you like best about Voiso?** The support team is AMAZING. Indeed, they have exceeded themselves on numerous occasions. They are even interested in our success. **What do you dislike about Voiso?** In times of high traffic, it may take them a couple of hours to respond, but they will get back to them. **What problems is Voiso solving and how is that benefiting you?** I have been involved with suppliers who refer to you by a number. The team of Voiso behaves as partners. They developed one within 48 hours when we required a tailored reporting to perform an audit. Such support is invaluable in times of running a business. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Naman, thank you for the kind words. It means a lot to hear that our support team has made such a strong impression. We truly believe support should feel like a partnership, not just a ticket system. We’re especially glad we could help deliver the custom reporting you needed during your audit. Moments like that are exactly when responsive collaboration matters most. We also appreciate your note about response times during peak periods. Feedback like this helps us keep improving and scaling our support to meet growing demand. Thanks again for sharing your experience and for being part of the Voiso community. Best regards, The Voiso Team ### 28. Easy To Maintain & Very Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Kashish K. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Voiso?** Because we are a remote team, the cloud platform works perfectly for us, and we get instant updates from the dashboards. Tom took care of our Bitrix24 integration during onboarding, which helped us save a lot of time. With AI call summaries, our review process becomes more efficient, and the call quality is the same worldwide. With the Flow Builder, we can design our own call flows, and the compliance tools are very effective. **What do you dislike about Voiso?** It would be better if the interface was more attractive to help users enjoy using it daily. But, even new users can find the softphone easy to use. **What problems is Voiso solving and how is that benefiting you?** Voiso easily handles our increasing call volume because it has an omnichannel platform and smart routing. AI speech analytics help agents by pointing out their strong and weak points. Because of the global infrastructure, our remote team can always stay productive. With the predictive dialer, our agents reach out to more leads and talk to them in real time. Being compliant with security measures is necessary for our business to work smoothly. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Kashish, thank you for your very detailed and positive review! We are glad to hear that our smooth integration with your CRM has been very smooth. Your satisfaction and progress is our priority, whether you are physical or remote, and we're committed to maintaining excellence. Looking forward to exceeding your expectations ahead! Best, Voiso Team ### 29. Best Integration that support with our server **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek D. | Project manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Voiso?** Because of the Flow Builder’s ease of use and AI dialer, our team is always productive. We were able to integrate Zendesk, making it easier for us to handle tickets. Calls with other countries are of the same high quality, and the real-time dashboards give clear information about performance. **What do you dislike about Voiso?** There should be more customization options available for complicated workflows in the chatbot. With call scoring and other features of AI speech analytics, we are able to improve the way our agents are trained. Data security is assured for us because of the compliance features on the platform. **What problems is Voiso solving and how is that benefiting you?** Voiso has made our contact center easier by bringing all communication channels together and making things less complicated. Thanks to the predictive dialer and local caller ID, we are able to reach and connect with more leads. AI analytics give useful information, which helps improve how companies interact with customers. With the cloud-based system, our remote agents can easily communicate. Our secure setup allows us to follow industry standards, which makes our clients trust us more. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hello there Abhishek, We're thrilled to hear that our Flow Builder tool has made your companies workflows faster and easier. Also we are very proud to hear that the call quality has been top notch for you, as we really strive to bring this to life. However, we take seriously the feedback you have shared here as your satisfaction is our priority, and we're committed to maintaining excellence. Looking forward to exceeding your expectations ahead! Best, Voiso Team ### 30. Excellent Omnichannel Workspace That Unifies Calls, Texts, WhatsApp & Facebook **Rating:** 5.0/5.0 stars **Reviewed by:** Arya M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2026 **What do you like best about Voiso?** The omnichannel workspace is excellent. We use the same place to receive and send calls, texts, WhatsApp and Facebook messages. There is no longer a need to change between six apps. **What do you dislike about Voiso?** The first data transfer was longer than the stated one yet the support was responsive. **What problems is Voiso solving and how is that benefiting you?** We had lacked customer message since it was relayed in a large number of channels. Agents were unable to track and response time was awful. By putting it all into Voiso, nothing was lost in the way of conversation. In two months, our customer satisfaction score increased by 28 points. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Arya, thank you for sharing your experience! Bringing calls, SMS, WhatsApp, and Facebook into one workspace is exactly how modern communication should feel, unified and manageable, not scattered across multiple apps. We’re especially glad to hear that centralizing everything helped eliminate missed messages and improve response times. A 28-point increase in customer satisfaction in just two months is an outstanding result. We appreciate your patience during the initial data transfer and are happy our support team could assist along the way. Thanks again for trusting Voiso to streamline your customer communication. Best regards, The Voiso Team ### 31. Enterprise-Grade Security and Compliance for Managing Sensitive Financial Data **Rating:** 5.0/5.0 stars **Reviewed by:** Irshad K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Voiso?** The enterprise-level security infrastructure of the platform, such as ISO 27001 and PCI DSS certifications, offers our organization the compliance framework that is required to manage sensitive financial data in various regulatory environments. **What do you dislike about Voiso?** The administrative documentation may be improved with a more simplified navigation among the executive-level stakeholders. **What problems is Voiso solving and how is that benefiting you?** Voiso has helped us to achieve a high level of compliance and grow operations in 12 countries. The security controls which were built-in removed the necessity of a $500,000 custom compliance solution which our IT department had suggested, and provided an immediate payback in addition to reducing regulatory risk. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Irshad, thank you for sharing such a thoughtful review. Managing sensitive financial data across multiple regulatory environments is no small task, and we’re glad Voiso’s built-in security framework helped you meet those requirements with confidence. Certifications like ISO 27001 and PCI DSS are designed precisely for organizations operating at that level of responsibility. It’s especially great to hear that these controls enabled your expansion into 12 countries while avoiding the need for a costly custom compliance solution. Delivering immediate value while reducing regulatory risk is exactly the balance we aim to strike. We also appreciate your feedback on administrative documentation. Making navigation clearer for executive and stakeholder-level users is an important point, and it’s something we’ll continue refining. Thanks again for trusting Voiso as a secure foundation for your growth. Best regards, The Voiso Team ### 32. Voiso’s local caller ID feature boosted our callback rates **Rating:** 5.0/5.0 stars **Reviewed by:** Narayan M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Voiso?** Our telemarketing campaigns have been transformed by the Local Caller ID feature that is available in more than 120 countries. It has boosted our callback rates five times over because the prospects are much more likely to call back a local number they recognize. This is one of the features that have made Voiso invaluable to our international outreach campaigns. **What do you dislike about Voiso?** It took some time to integrate Voiso with some of our older legacy systems, but the configuration was not a big deal. The support team was fast to respond though, and after it was configured, the platform was running without any issues. **What problems is Voiso solving and how is that benefiting you?** Voiso addresses the issue of low contact rates in telemarketing by using tools such as the Number Validator and AI Predictive Dialer, which allow calling only valid numbers and reaching live prospects. This has improved the productivity of our campaigns and resulted in 35 percent more successful leads to our clients, making our BPO operations more competitive and profitable. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Narayan, thank you for taking the time to share your experience! It’s fantastic to hear that Voiso’s Local Caller ID feature has made such a strong impact on your telemarketing campaign, a 5x boost in callback rates is truly impressive! Helping global teams connect more effectively with local audiences is exactly what we designed this feature for. We appreciate your note on integrating with legacy systems, we know those setups can be tricky, and it’s great to hear our support team was able to help you get up and running smoothly. Your success story embodies what we love most, empowering international outreach with smarter, more human communication tools. Thanks again for choosing Voiso! All the best, The Voiso Team ### 33. Consistently Works Every Day—No Drama **Rating:** 5.0/5.0 stars **Reviewed by:** soumya k. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Voiso?** I do not want to tell the truth, I simply love that it works. Like, consistently works. Every day. No drama. **What do you dislike about Voiso?** The name is kinda weird? That's literally all I've got. **What problems is Voiso solving and how is that benefiting you?** The system we had before was a garbage heap. Always down, horrible quality, never helpful support. Voiso is just... reliable. Drilling in the most desirable manner. I do not need to consider our telephone system any longer. It is simply doing its job, and I concentrate on business operations. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Soumya, we’ll take “no drama” as one of the highest compliments possible. When a platform simply works, every single day, that’s exactly how it should feel. Reliable in the most boring, dependable way. Not having to think about your phone system anymore means you can focus on actually running the business, and that’s the goal. As for the name… we’ll keep working on making it memorable for the right reasons 😉 Thanks for the honest and refreshing review. Best, The Voiso Team ### 34. Revolutionized Our Sales with Smart Dialing and Global Reach **Rating:** 5.0/5.0 stars **Reviewed by:** Dickson C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Voiso?** Voiso AI Predictive Dialer has been a game changer to our sales team. We have experienced a 300 percent increase in our contact rates and the smart dialing based on agent availability has all but eliminated idle time. The local caller ID option in more than 120 countries has increased our answer rates substantially. **What do you dislike about Voiso?** It has a steep learning curve when it comes to the initial setup of complex call flows by non-technical users. There are some advanced analytics capabilities that need further training to use. **What problems is Voiso solving and how is that benefiting you?** The predictive dialing of Voiso eliminated our biggest productivity bottleneck Previously, agents used to spend 60 percent of their time waiting between calls. They are now always working on live prospects and that has increased the number of deals closed per agent per month by 40 percent. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Dickson, thank you for your incredible review! We’re thrilled to hear that Voiso’s AI Predictive Dialer has transformed your sales process, a 300% increase in contact rates and a 40% rise in deals per agent is outstanding! It’s great to see the combination of smart dialing and local caller ID driving real, measurable results for your team across global markets. We appreciate your feedback on the setup experience and analytics learning curve. Complex call flows can take some fine-tuning at first, but we’re glad our platform’s capabilities are helping your team reach peak efficiency. We’re continuously enhancing our onboarding and training materials to make every feature as accessible as possible for all users. It’s inspiring to see how Voiso is powering your growth with intelligent automation and global connectivity. Thanks for being part of the Voiso journey! Best regards, The Voiso Team ### 35. Revolutionary Drag-and-Drop Flow Builder Empowers Non-Technical Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Namita D. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2025 **What do you like best about Voiso?** The drag and drop interface of the Flow Builder is genius. The capability to build complex IVR menus and call routing logic without code has allowed our non-technical team to build customer journeys that are much more complex than previously. The graphical interface allows editing to be fast and instinctive. **What do you dislike about Voiso?** More advanced conditional logic options might be broader More edge cases could be simulated in the flow testing environment. **What problems is Voiso solving and how is that benefiting you?** We used to depend on costly developers to make any changes on IVR, which resulted in delays of weeks. The Flow Builder completely removed this bottleneck We are now able to roll out new call flows in a matter of hours rather than weeks, with thousands of dollars saved in development costs and being able to respond much faster to business needs. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Namita, thank you for your amazing review! We’re thrilled to hear how Voiso’s drag-and-drop Flow Builder has empowered your non-technical team to design complex customer journeys quickly and confidently. Cutting IVR update times from weeks to hours, and saving thousands in development costs, is exactly the kind of impact we love to see! We appreciate your suggestion about expanding conditional logic and flow-testing options. That’s great feedback, and our product team is actively exploring ways to add even more flexibility and simulation power to the Flow Builder. It’s inspiring to see Voiso helping your team take full creative control of the customer experience. Thanks again for sharing your success, we’re proud to be part of your journey! Warm regards, The Voiso Team ### 36. Seamless Integrations and Lightning-Fast Setup with Voiso **Rating:** 4.5/5.0 stars **Reviewed by:** Arnav G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Voiso?** The seamless integrations with HubSpot and Zoho are great. Voiso integrates customer information and automates processes, which enables our travel agents to instantly access booking information. The installation was also done within less than 24 hours, which was a surprise to such a powerful platform. **What do you dislike about Voiso?** Frankly, there is nothing important to dislike. The platform is as advertised and any slight adjustments we required were promptly addressed by their support team. It has been a sailing since the first day. **What problems is Voiso solving and how is that benefiting you?** Voiso removes data silos in our travel booking process and syncs with CRMs and provides click-to-call functionality. This will make sure that agents support customers in a personalized manner, which has boosted our booking conversions by 20%. The automation also minimizes manual work to allow our team to concentrate on providing memorable travel experiences. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Arnav, thank you for your incredible review! We’re delighted to hear that Voiso’s seamless integrations with HubSpot and Zoho have made such a positive difference to your travel operations. Delivering instant access to customer and booking data, and doing it all within a 24-hour setup, is exactly the kind of speed and efficiency we strive for. It’s fantastic to know that our platform is helping your agents personalize interactions and drive a 20% boost in booking conversions. That’s a remarkable outcome, and we’re thrilled Voiso could play a part in creating those memorable customer experiences. We also appreciate your kind words about our support team, we’ll make sure they see your feedback! Thanks again for trusting Voiso to power your growth. With appreciation, The Voiso Team ### 37. Unbelievable AI and a Predictive Dialer That’s a Game-Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag T. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Voiso?** The artificial intelligence capabilities are unbelievable. The predictive dialer itself has been a complete game-changer to our team. We are reaching out to a lot more people. **What do you dislike about Voiso?** Frankly speaking, hard to find something major. Maybe more training videos? However, we managed to figure it out rather fast. **What problems is Voiso solving and how is that benefiting you?** Our agents were becoming so impatient with dead air and voicemails. They are even talking to real people all day! Everyone is happy, morale is high, and the numbers are high. The best decision we have ever made! **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Anurag, this was a joy to read, thank you for sharing it! Hearing that the predictive dialer has your agents talking to real people all day (and actually enjoying it) is exactly the outcome we aim for. Eliminating dead air and voicemails while boosting reach and momentum can completely change how a team feels about their day, and it’s great to know morale and results are both up. We appreciate your note on training videos as well. Even when teams ramp up quickly, there’s always room to make learning smoother and faster, and that feedback is well taken. Seeing Voiso described as “the best decision we have ever made” truly means a lot to us. Thanks again for your trust, we’re excited to keep supporting your team’s success. All the best, The Voiso Team ### 38. Exceptional Global Coverage and Crystal-Clear Call Quality **Rating:** 4.5/5.0 stars **Reviewed by:** Zoya K. | Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Voiso?** The worldwide infrastructure and really high level call quality. Our international operations are able to maintain a consistent level of professional standards across geographic locations as we have data centers across the world and a superior network coverage. **What do you dislike about Voiso?** Routing optimization under network congestion may be more automated Certain regional availability of numbers may be extended. **What problems is Voiso solving and how is that benefiting you?** Clients were dropping off because of the poor quality of international calls and this was affecting the morale of the agents. The global infrastructure of Voiso removed the quality problem and cut the costs by 25%. Our Net Promoter Score rose by 30 points as a result of enhanced clarity and reliability of communication. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Zoya, thank you for taking the time to share your experience! Maintaining consistent call quality across borders is no small challenge, so it’s great to hear that Voiso’s global infrastructure is helping your international operations meet the same professional standards everywhere. A 30-point increase in NPS and a 25% cost reduction are powerful indicators of that reliability. We appreciate your feedback on routing optimization and regional number availability. Those insights are valuable as we continue strengthening network resilience and expanding local presence worldwide. It’s rewarding to know Voiso is helping restore agent confidence and deliver clearer, more dependable conversations for your customers. Thanks again for your trust and thoughtful review. Warm regards, The Voiso Team ### 39. Outstanding Chatbot Automation and Seamless Agent Handover **Rating:** 5.0/5.0 stars **Reviewed by:** Kariane E. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2025 **What do you like best about Voiso?** The chatbot capability on digital channels is remarkable. We are able to manage simple questions automatically and smoothly transfer the complicated ones to live agents. The single interface allows the management of automated and human interactions to be easy. **What do you dislike about Voiso?** Industry-specific language training of Chatbots is an ongoing process. Integration with certain legacy knowledge bases may be easier. **What problems is Voiso solving and how is that benefiting you?** Our support team was flooded with basic, repetitive questions. 70 percent of the initial contacts are being handled by chatbots, and complex cases are redirected to specialized agents with all the context. Response times were reduced by 50 percent and agent job satisfaction was enhanced since they are concentrating on meaningful interactions. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Kariane, thank you for sharing your experience with us! It’s great to hear how Voiso’s chatbot automation has helped your team strike the right balance between efficiency and human support. Handling repetitive questions automatically while seamlessly handing over complex cases — with full context — is exactly how we believe modern customer support should work. Reducing response times by 50% and improving agent satisfaction are powerful outcomes, and we’re glad Voiso is helping your team focus on the interactions that truly matter. Your feedback on industry-specific language training and legacy knowledge base integrations is also much appreciated, those insights help us continue refining the platform for even smoother automation experiences. We’re excited to see how your team is using Voiso to create faster, more meaningful customer conversations. Thanks again for your trust and thoughtful feedback. All the best, The Voiso Team ### 40. Zapier Integration Supercharges Workflow Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Isabella H. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Voiso?** The Zapier integration is a highlight, with it being possible to connect Voiso to more than 1,000 apps and automate workflows. It has also enabled us to make our IT support processes much more streamlined as it has connected calls to our other tools. **What do you dislike about Voiso?** Custom integrations through the API are very powerful but need some developer knowledge The documentation is good, but it would be even easier to get started with smaller IT teams with some more beginner-friendly guides. **What problems is Voiso solving and how is that benefiting you?** Voiso automates the onboarding and support processes by integrating with our apps, saving us many hours of manual work per week. This has enabled us to scale our IT operations effectively, reducing response times and has helped us to serve more customers without increasing staffing. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Isabella, thank you for your fantastic review! We’re so glad to hear that the Zapier integration has helped supercharge your workflow automation and streamline IT support. It’s great to know Voiso is saving your team hours each week by connecting seamlessly with your favorite tools and enabling you to scale operations efficiently, that’s exactly the kind of impact we love to see. We appreciate your feedback on API documentation and beginner-friendly resources. That’s excellent insight, and our team is actively working on expanding our developer guides to make integrations even more accessible for all technical levels. Your success in reducing response times and improving scalability truly reflects what Voiso stands for, simplicity, automation, and innovation in perfect balance. Thanks again for sharing your experience! Warm regards, The Voiso Team ### 41. Scalable Platform That Grows Seamlessly with Our Business **Rating:** 4.0/5.0 stars **Reviewed by:** Jillian K. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2025 **What do you like best about Voiso?** The platform is scalable to the growth of our business. We began with 20 agents and currently have 100+ in several countries. The pricing model and infrastructure has been elastic and this has allowed us to grow without compromising performance. **What do you dislike about Voiso?** The initial set up of multi-site deployment was a matter of planning. Certain enterprise functions require training of administrators **What problems is Voiso solving and how is that benefiting you?** The old system was not able to support more than 50 agents without significant investments in the infrastructure. Voiso has a cloud architecture that has expanded with us without the need to buy expensive hardware and maintain it. We have grown 10x and maintained the operational complexity. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Jillian, thank you for sharing your journey with Voiso! Growing from 20 agents to more than 100 across multiple countries is a huge milestone, and we’re glad to hear the platform has scaled alongside your business without sacrificing performance. That kind of elasticity and reliability is exactly what Voiso’s cloud architecture is built for. You’re absolutely right that multi-site deployments and advanced enterprise features require thoughtful planning and administrator training. We appreciate you calling that out, and we’re continuously improving our enablement resources to make scaling even smoother for technical teams. It’s exciting to see Voiso supporting your growth without the burden of added infrastructure or operational complexity. Thanks again for trusting us as your business continues to expand. Warm regards, The Voiso Team ### 42. Revolutionized Multilingual Communication with Natural Text-to-Speech **Rating:** 5.0/5.0 stars **Reviewed by:** Mantsha K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2025 **What do you like best about Voiso?** The Text-to-Speech feature of 15+ languages has internationalized our services. The automated messages in the local languages sound natural and have enhanced customer interaction and eliminated the need to have multilingual agents to handle routine communications. **What do you dislike about Voiso?** Certain variations of accents might be more natural to some regions. The pronunciation of company-specific terms is sometimes required to be manually adjusted. **What problems is Voiso solving and how is that benefiting you?** The international expansion was difficult because of language and staffing expenses. Text-to-Speech allows to provide the same level of professional communication in various markets without the need to hire native speakers to cover every language. We have added 8 new countries with little extra staffing expense. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Mantsha, thank you for sharing this, it’s a pleasure to read! Expanding into new markets is never easy, so it’s great to hear that Voiso’s Text-to-Speech helped remove language and staffing barriers while keeping customer interactions natural and professional. Supporting communication across 15+ languages and enabling your team to grow into 8 new countries is a fantastic achievement. Your feedback on regional accents and pronunciation is very helpful. Language nuance matters, especially at scale, and we’re continually refining voice quality and customization options to make interactions feel even more local and authentic. We’re proud to support your international growth and excited to see where you expand next. Thanks again for trusting Voiso to help you speak your customers’ language, everywhere. Warm regards, The Voiso Team ### 43. Number Validator Boosts Campaign Quality and Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Maria K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2025 **What do you like best about Voiso?** The Number Validator feature has made our campaigns much more qualitative. By making sure we are only calling valid numbers, we have saved time and increased our connection rates, all the time remaining within the regulations of calling. **What do you dislike about Voiso?** Validation may be time consuming with large lists. False positives are sometimes displayed in some mobile number portability scenarios. **What problems is Voiso solving and how is that benefiting you?** Our campaign ROI was being killed by poor data quality with 30 per cent bad numbers in purchased lists. Number Validator removed this waste, raising agent talk time by 45 percent and raising campaign profitability. Violations of compliance were reduced to zero, which preserved our reputation. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Maria, thank you for sharing such a clear and impactful review. Starting campaigns with clean, compliant data makes all the difference, and it’s great to hear how the Number Validator has helped you protect both performance and reputation. Eliminating bad numbers, increasing talk time by 45%, and reaching zero compliance violations is a powerful combination. We appreciate your honest feedback around validation time and occasional false positives, especially in mobile number portability cases. Those are important nuances, and they help us keep improving accuracy and speed as list sizes grow. It’s rewarding to know Voiso is helping turn data quality into real campaign profitability. Thanks again for your trust and for highlighting such meaningful results. With appreciation, The Voiso Team ### 44. Highly Accurate AI Detection Maximizes Agent Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Mehtab K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Voiso?** The AI Answering Machine Detection is highly accurate and it filters 80 percent of voicemails automatically. This guarantees that our agents only work on live conversations and ensures that the talk time is maximized and the efficiency of the campaign is improved considerably. **What do you dislike about Voiso?** The AMD may also be too cautious, and thus fail to capture some fast-responding humans. The sensitivity settings may provide a more detailed control. **What problems is Voiso solving and how is that benefiting you?** Agents were losing 40 percent of their time leaving messages or hearing answering machines. MD eradicated this inefficiency and raised productive conversations by 60 percent and agent satisfaction. Our cost of successful contact reduced by 35%. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Mehtab, thank you for taking the time to share such detailed feedback! It’s great to hear how AI Answering Machine Detection has helped your team focus almost exclusively on live conversations. Filtering out around 80% of voicemails and turning that time into real talk time is exactly the efficiency boost AMD is designed to deliver, and the impact on agent satisfaction and cost per contact is impressive. We also appreciate your point about sensitivity settings. Striking the right balance between accuracy and flexibility is important, and insights like yours help us fine-tune how teams can adapt AMD to different campaign dynamics. We’re glad Voiso is helping your agents spend more time where it matters most, engaging in meaningful conversations. Thanks again for your trust and for sharing such actionable feedback. With appreciation, The Voiso Team ### 45. Smart Routing That Maximizes Efficiency and Customer Satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Amol S. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Voiso?** The smart routing features guarantee that customers are connected to the appropriate agents in a short time. Skills routing, priority queuing and overflow have helped us maximize the use of our resources and customer satisfaction has increased tremendously. **What do you dislike about Voiso?** Complicated routing rules may be difficult to debug. Performance-based data could be used to automate skill updating. **What problems is Voiso solving and how is that benefiting you?** The random call distribution was causing inefficiencies and customer frustrations due to the need to have specialized assistance. Intelligent routing has since been able to pair customers with the most qualified agents, decreasing resolution time by 35 percent and increasing first-call resolution rates by 50 percent. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Amol, thank you for sharing your experience! When routing is done right, everything else starts to fall into place, and it’s great to hear how Voiso’s intelligent routing has helped your team connect customers with the right expertise faster. Seeing resolution times drop by 35% and first-call resolution climb by 50% is a strong testament to that approach. We appreciate your honest feedback on managing complex routing rules and the idea of performance-driven skill updates. Those are thoughtful insights, and they align closely with how we continue evolving routing logic to be both powerful and easier to manage. It’s rewarding to know Voiso is helping you turn structure and intelligence into better customer experiences and higher satisfaction. Thanks again for your trust and for taking the time to share such meaningful results. Warm regards, The Voiso Team ### 46. Rock-Solid Reliability with Zero Downtime **Rating:** 5.0/5.0 stars **Reviewed by:** Chaitanya S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2026 **What do you like best about Voiso?** Reliability. No downtimes within 18 months of use. All are working very well and satisfactory for me without any hassle. **What do you dislike about Voiso?** As per my long term experience with Voiso nothing noteworthy to think of. **What problems is Voiso solving and how is that benefiting you?** Crashing of old system every month, lost revenue and credibility. The infrastructure of Voiso is solid. We are there when the customers require us. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Chaitanya, thank you for sharing your experience. Reliability is something we take very seriously, so hearing that Voiso has delivered consistent performance for you over 18 months means a lot. We’re glad the platform has helped eliminate the downtime issues you faced before and keep your team available when customers need you most. Thanks again for the trust. Best regards, The Voiso Team ### 47. Good analytics and useful insights **Rating:** 5.0/5.0 stars **Reviewed by:** Rusiru E. | Executive Monitoring Services, Electrical/Electronic Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2025 **What do you like best about Voiso?** The AI speech analytics tool is very effective. We are able to automatically transcribe calls, analyze the emotions behind them, and find important topics without having to look at each conversation manually. Call scoring allows us to maintain our standards, and the summaries produced by AI help our managers save a lot of time every week. Our CRM and the platform are perfectly synchronized. **What do you dislike about Voiso?** Getting the rules for custom analytics set up correctly was not a quick process. **What problems is Voiso solving and how is that benefiting you?** We were facing issues with quality assurance and did not have a proper process to look at customer interactions. Thanks to Voiso’s AI, we now monitor results and find areas to improve more efficiently. We have increased our conversion rates by studying which ways of talking help us reach positive results. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Rusiru, thank you for your positive review regarding our AI Speech Analytics tool. We pride ourselves on its effectiveness and the ability it gives managers like yourself to have better understanding of every single call. Looking forward to exceeding your expectations even more. Kind regards, Voiso team. ### 48. Centralized Dashboards Simplify Management, Minor Delays with Large Data Sets **Rating:** 5.0/5.0 stars **Reviewed by:** Lola K. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2025 **What do you like best about Voiso?** The softphone has SMS features within Omnichannel that are excellent in enhancing outreach. We are able to send personalized messages within a short time and this has greatly minimized the response time and enhanced our marketing campaigns. **What do you dislike about Voiso?** I would like to see more detailed analytics of SMS campaigns, such as open rates or click-through rates. The current reports are informative, but more SMS-specific data would make it even more informative. **What problems is Voiso solving and how is that benefiting you?** Voiso helps us to harmonize our messaging around our promotional campaigns and reach out to customers across channels in a seamless manner. This has resulted in a 15 percent increase in sales conversions as our outreach has become more specific and effective, ultimately increasing our eCommerce revenue. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Lola, thank you for your wonderful review! We’re so glad to hear that Voiso’s Omnichannel softphone and SMS capabilities are helping your team enhance outreach and accelerate response times, a 15% increase in sales conversions is a fantastic achievement! It’s great to know that seamless messaging across channels has strengthened your marketing campaigns and improved your overall customer experience. We really appreciate your feedback on SMS analytics. That’s an excellent suggestion, and we’re actively exploring ways to deliver deeper insights such as open and click-through rates to help teams like yours refine campaign performance even further. Thank you again for sharing your success story, it’s inspiring to see Voiso contributing to your growth and eCommerce momentum. Best regards, The Voiso Team ### 49. Best For Managing Our Contact Center **Rating:** 5.0/5.0 stars **Reviewed by:** Nidhi G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Voiso?** Our contact center has changed for the better because of the omnichannel platform and AI predictive dialer. Anna easily used Salesforce in support, and the click-to-call feature made agents work more efficiently. Because our service is available worldwide, our remote team can make clear calls. The Flow Builder makes it easy to set up call flows, and the AI speech analytics give useful information. It is easy to monitor performance with the help of real-time dashboards. **What do you dislike about Voiso?** Chatbot setup could be designed in a simpler way for those who are not tech-savvy. **What problems is Voiso solving and how is that benefiting you?** Voiso’s system has made it easier for us by combining voice, chat, and SMS into one platform. Agents are able to talk to more potential customers thanks to the predictive dialer. The instant updates in the dashboards help businesses improve how satisfied their customers are. AI analytics make it possible for us to improve how agents are trained and raise the standard of our service. Because the infrastructure is safe, we are sure that all data is handled properly. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hello Nidhi, Thanks for this very positive review! We're thrilled to hear that our Omnichannel platform has helped you have better overview of overall communication with your clients. Looking forward to exceeding your expectations ahead! Best, Voiso Team ### 50. Best Platform for AI Speech Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Voiso?** The real-time dashboards and AI call scoring are very useful for checking how the team is doing. We had no trouble setting up because Emily from support helped, and now Pipedrive makes our sales process much more efficient. Calls are of great quality everywhere, and designing the call flow is made easy with the Flow Builder. **What do you dislike about Voiso?** AI speech analytics gives us useful insights, and the platform is simple for our agents to use. It would be helpful if text-to-speech included more regional accents to make the platform more engaging. **What problems is Voiso solving and how is that benefiting you?** The platform from Voiso allows inquiries to be handled faster on multiple channels. AI analysis helps train agents, which results in better communication with customers. Because we use a cloud-based system, our remote team can stay in touch and work effectively. With the predictive dialer, our agents have more chances to connect with real customers. A secure setup helps us follow regulations, which increases our clients’ trust in us. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hello Mayank, Thanks for your detailed review! We're thrilled to hear that our support team has been there for you, as we pride ourselves on being customer-centric this review is very important for us. Looking forward to exceeding your expectations ahead! Best, Voiso Team ## Voiso Discussions - [What are Voiso integration options ?](https://www.g2.com/discussions/26638-what-are-voiso-integration-options) - 1 comment, 2 upvotes - [View Voiso pricing details and edition comparison](https://www.g2.com/products/voiso/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+03%3A09%3A15+-0500&secure%5Bsession_id%5D=249cad2b-7fac-4269-80c2-505fb6367c44&secure%5Btoken%5D=9aff46e2a5ce806808ea3cd9c067763bbb40f82725d76a5b82d7c25d2ccb4a5c&format=llm_user) ## Voiso Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot CRM Integration for Jira](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pipedrive CRM for Sales for G Suite](https://www.g2.com/products/pipedrive-crm-for-sales-for-g-suite/reviews) - [Salesforce Customer Success](https://www.g2.com/products/salesforce-customer-success/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Voiso Features **Dialing Options** - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Web Chat - Mobile SMS **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Platform Basics - VoIP Providers** - Call Management - Network monitoring - Integrations - Virtual PBX **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Browser Extension **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Note Taking **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Voiso Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,551 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)