--- title: Outreach Reviews meta\_title: 'Outreach Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 3574 reviews by the users' company size, role or industry to find out how Outreach works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 3574 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Outreach Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users enjoy the **ease of use** in Outreach, making follow-ups and tracking contacts extremely straightforward. [(80 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1661800&qs=pros-and-cons#reviews) Users love the **automation and sequencing capabilities** of Outreach, streamlining tasks and enhancing prospect communication effectively. [(49 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1661386&qs=pros-and-cons#reviews) Users appreciate how **easy organization and follow-up** with leads is, ensuring consistency and improved response rates. [(47 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1660847&qs=pros-and-cons#reviews) Users value the **intuitive user interface** and excellent integrations, enhancing their productivity and sales management while using Outreach. [(41 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1657600&qs=pros-and-cons#reviews) Users appreciate the **time-saving automation** of Outreach, streamlining engagement and enhancing overall productivity. [(41 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1659207&qs=pros-and-cons#reviews) Users experience **missing features** in Outreach, especially in analytics and automation capabilities, impacting efficiency and performance. [(32 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1662492&qs=pros-and-cons#reviews) Users find a noticeable **learning curve** with Outreach, making it challenging to master the tool effectively. [(23 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1657367&qs=pros-and-cons#reviews) Users find Outreach has **navigation difficulties** and requires extra training, complicating the prospect management process. [(21 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1658192&qs=pros-and-cons#reviews) Users feel that the **limited customization** in Outreach hinders their ability to create tailored reports effectively. [(19 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1662212&qs=pros-and-cons#reviews) Users experience frequent **integration issues** with Hubspot, affecting productivity and syncing reliability in Outreach. [(16 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1662465&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Outreach ##### 1. Ease of Use Users enjoy the **ease of use** in Outreach, making follow-ups and tracking contacts extremely straightforward. [ See 80 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1661800&qs=pros-and-cons#reviews) See Related User Reviews ![Kevin H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin H.") KH Kevin H. Small-Business (50 or fewer emp.) 0.5/5 "Predatory Contracts" What do you like about Outreach? They sent us to collections even though we told them we gave a 30-day notice. after talking to collections they confirmed we did in fact give 30 day n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Good platform" What do you like about Outreach? I dont use Outreach much for the email outreach capabilites. I use it moreso for the calendar scheduling functionality which I really enjoy. ##### 2. Automation Users love the **automation and sequencing capabilities** of Outreach, streamlining tasks and enhancing prospect communication effectively. [ See 49 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1661386&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Good platform" What do you like about Outreach? I dont use Outreach much for the email outreach capabilites. I use it moreso for the calendar scheduling functionality which I really enjoy. ![Ichrak M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ichrak M.") IM Ichrak M. Small-Business (50 or fewer emp.) 5.0/5 "Outreach Turns Chaotic Sales into High-Precision, Automated Sequences" What do you like about Outreach? What I like best about Outreach is its ability to transform chaotic sales activities into a high-precision, automated sequence that ensures no lead ev ##### 3. Helpful Users appreciate how **easy organization and follow-up** with leads is, ensuring consistency and improved response rates. [ See 47 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1660847&qs=pros-and-cons#reviews) See Related User Reviews ![Kevin H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin H.") KH Kevin H. Small-Business (50 or fewer emp.) 0.5/5 "Predatory Contracts" What do you like about Outreach? They sent us to collections even though we told them we gave a 30-day notice. after talking to collections they confirmed we did in fact give 30 day n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Good platform" What do you like about Outreach? I dont use Outreach much for the email outreach capabilites. I use it moreso for the calendar scheduling functionality which I really enjoy. ##### 4. Features Users value the **intuitive user interface** and excellent integrations, enhancing their productivity and sales management while using Outreach. [ See 41 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1657600&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Good platform" What do you like about Outreach? I dont use Outreach much for the email outreach capabilites. I use it moreso for the calendar scheduling functionality which I really enjoy. ![Andres P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andres P.") AP Andres P. Small-Business (50 or fewer emp.) 4.5/5 "Couldn't live without it" What do you like about Outreach? There's really no better way to run through call and email tasks, the core functionality addresses a seller's needs perfectly. I also find these days ##### 5. Time-saving Users appreciate the **time-saving automation** of Outreach, streamlining engagement and enhancing overall productivity. [ See 41 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1659207&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Good platform" What do you like about Outreach? I dont use Outreach much for the email outreach capabilites. I use it moreso for the calendar scheduling functionality which I really enjoy. ![Andres P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andres P.") AP Andres P. Small-Business (50 or fewer emp.) 4.5/5 "Couldn't live without it" What do you like about Outreach? There's really no better way to run through call and email tasks, the core functionality addresses a seller's needs perfectly. I also find these days ### 5 Cons or Disadvantages of Outreach ##### 1. Missing Features Users experience **missing features** in Outreach, especially in analytics and automation capabilities, impacting efficiency and performance. [ See 32 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1662492&qs=pros-and-cons#reviews) See Related User Reviews ![Dylan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dylan S.") DS Dylan S. Mid-Market (51-1000 emp.) 5.0/5 "Very functional and intuitive" What do you dislike about Outreach? Reporting could be improved. Needs more flexibility with what reports can be built LB Lauren B. Enterprise (\> 1000 emp.) 4.5/5 "Outreach" What do you dislike about Outreach? I would love to have a text or chat feature. ##### 2. Learning Curve Users find a noticeable **learning curve** with Outreach, making it challenging to master the tool effectively. [ See 23 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1657367&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Automation, CRM Sync, and AI Insights That Streamline Outreach" What do you dislike about Outreach? Training before using Outreach takes a ln extra effort, getting more challenging The too many options that Outreach have makes the navigation proces ![Shohan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shohan M.") SM Shohan M. Enterprise (\> 1000 emp.) 5.0/5 "Outreach: The Command Center That Makes Prospecting Scalable" What do you dislike about Outreach? New users may find it overwhelming, requiring weeks of training to navigate the multiple layers of menus and settings. But it is worth it. ##### 3. Limitations Users find Outreach has **navigation difficulties** and requires extra training, complicating the prospect management process. [ See 21 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1658192&qs=pros-and-cons#reviews) See Related User Reviews ![Katherine T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katherine T.") KT Katherine T. Mid-Market (51-1000 emp.) 4.5/5 "Intuitive Sequencing with Solid Integration" What do you dislike about Outreach? Sometimes there are tasks that get bottlenecked that I want to move forward, but I have to go to a specific setting to be able to do so. I can't do it ![Rachel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel W.") RW Rachel W. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Content Creation with Meaningful Analytics" What do you dislike about Outreach? I wish they made it easier to make bulk actions. I often find myself taking a screenshot of a list of prospects to remember who I'm taking out of one ##### 4. Limited Customization Users feel that the **limited customization** in Outreach hinders their ability to create tailored reports effectively. [ See 19 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1662212&qs=pros-and-cons#reviews) See Related User Reviews ![Kevin H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin H.") KH Kevin H. Small-Business (50 or fewer emp.) 0.5/5 "Predatory Contracts" What do you dislike about Outreach? Their product is ok, but quickly going out of date - competitors and AI are rendering their solution obsolete. We would have been more willing to supp ![Dylan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dylan S.") DS Dylan S. Mid-Market (51-1000 emp.) 5.0/5 "Very functional and intuitive" What do you dislike about Outreach? Reporting could be improved. Needs more flexibility with what reports can be built ##### 5. Integration Issues Users experience frequent **integration issues** with Hubspot, affecting productivity and syncing reliability in Outreach. [ See 16 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1662465&qs=pros-and-cons#reviews) See Related User Reviews ![Jamaine W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamaine W.") JW Jamaine W. Enterprise (\> 1000 emp.) 5.0/5 "Sales Boost and Seamless Integration, Minor Glitches" What do you dislike about Outreach? I find that Outreach can be clunky at times. Additionally, I believe the integration with Nooks could be improved. Specifically, it would be beneficia ![Matt P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt P.") MP Matt P. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Task Management at Its Best" What do you dislike about Outreach? UI can be overwhelming. Integration issues, especially with CRMs or mailboxes, are often cited: syncing errors, duplicated contacts, broken mappings. ![Jordan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan K.") JK Jordan K. Business Development Representative Mid-Market (51-1000 emp.) 5/4/2026 "Clunky Workflow, Rigid Sequences, and Data Accuracy Issues in Outreach" 1/5 What do you like best about Outreach? As an SDR, I like that Outreach keeps everything in one place and makes my day easier to manage. The sequences help me stay on top of follow-ups without having to think too much about it, and it saves a lot of time on manual work. I also like being able to quickly see who’s engaging so I know where to focus. Review collected by and hosted on G2.com. What do you dislike about Outreach? I can feel a little clunky at times especially when you’re moving between tasks or trying to make quick updates. Sequences are great, but they can be a bit rigid if you want to customize things on the fly. Also, some of the data isn’t always perfectly accurate, so you still have to double-check before reaching out. Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? As an SDR, Outreach helps solve the problem of staying organized and consistent with a high volume of outreach. Without it, it’d be really easy to miss follow-ups or lose track of where prospects are in the process. It benefits me by keeping everything structured - so I can move faster, stay on top of my pipeline, and spend more time actually talking to prospects instead of managing tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Silvina F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Silvina F.") SF Silvina F. Business Development Representative Enterprise (\> 1000 emp.) 6/26/2026 "Outreach Streamlines Multi-Channel Sequences and Follow-Ups Effortlessly" 5/5 What do you like best about Outreach? What I like most is how effectively Outreach manages sales sequences and multi-channel cadences. It automates our email follow-ups, organizes our daily call tasks, and brings LinkedIn touchpoints together seamlessly in a single workflow. This saves our team hours of manual tracking each day and helps ensure that no prospect falls through the cracks. Review collected by and hosted on G2.com. What do you dislike about Outreach? We occasionally run into frustrating sync lag between Outreach and our CRM, which then requires manual auditing to make sure the data stays accurate. It also takes a significant amount of administrative oversight to keep sequences and governance rules running smoothly and to prevent errors from creeping in. Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? It eliminates manual CRM data entry and helps scale outbound sales, saving our reps hours each week. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Navdeep K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navdeep K.") NK Navdeep K. SDR Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 7/13/2026 "Effortless Email Tracking and Workflow Optimization" 5/5 What do you like best about Outreach? I love how Outreach enables me to see who's reading my emails and who's not. It also lets me know who's more interested, and when I have my tasks assigned, it gives me notifications. I can see my daily activity tasks, which is definitely the best experience I can receive from Outreach on a day-to-day basis. Also, the initial setup is quite easy, taking less than five minutes. Review collected by and hosted on G2.com. What do you dislike about Outreach? The only thing I would love to improve is updating contacts in Outreach. When I'm updating a contact, it doesn't sync back to Salesforce, so the changes don't reflect there. It would be great to have some way to get it done. Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? I use Outreach to track and work on leads, manage emails and call records, and streamline daily work duties. It lets me see who reads my emails, sends notifications for tasks, and tracks daily activities. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kevin H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin H.") KH Kevin H. Chief Technology Officer // Co-Founder Small-Business (50 or fewer emp.) 10/2/2024 "Predatory Contracts" 0.5/5 What do you like best about Outreach? They sent us to collections even though we told them we gave a 30-day notice. after talking to collections they confirmed we did in fact give 30 day notice and closed the claim. a lot of wasted time and dozens of emails back and forth. Review collected by and hosted on G2.com. What do you dislike about Outreach? Their product is ok, but quickly going out of date - competitors and AI are rendering their solution obsolete. We would have been more willing to support them if they didn't enforce predatory contracts. Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? After seven years as a client of Outreach, we initially found the platform invaluable for documenting our cold outreach to potential clients. However, over time, the platform has not evolved to meet modern demands. Today, there are numerous alternatives that offer superior performance, enhanced features, more insightful reporting, and at a significantly lower cost. It is also mindblowing that their billing is still a completely separate platform with different login credentials - making billing issues brutally painful to navigate Review collected by and hosted on G2.com. Show More 4/6/2026 Current UserValidated ReviewerSource: Organic ![Anuj P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj P.") AP Anuj P. Inside Sales Account Executive Enterprise (\> 1000 emp.) 4/7/2026 "Effective Campaign & Reporting Tool, Needs Autodialer Improvement" 4/5 What do you like best about Outreach? I really like Outreach's campaign creation feature because it helps me maintain and keep records of every activity while reducing manual work like dialing contacts one by one. I appreciate the reporting part, with its user-friendly dashboard that allows me to track every activity easily. The feature that lets me trace all the activity made on a contact is also quite helpful. Its AI agents are superb and save time upfront during campaign creation while the reporting and dashboards ensure that time is spent effectively by guiding better outreach decisions. Review collected by and hosted on G2.com. What do you dislike about Outreach? The autodialer part could be improved, as we have to manually enter dispositions for each call that we make. If it could be automated, it would be great. Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? Outreach automates my campaigns, solves manual dialing, and records calls, letting me track outreach without being aggressive. The user-friendly dashboard and reporting guide effective decisions, saving time and improving contact traceability. Review collected by and hosted on G2.com. Show More Response from Gina Miller of Outreach [Editedit](https://www.g2.com/survey_responses/outreach-review-12598441/official_response/edit) Hi, Anuj. Thank you so much for your review! We’ve got good news—automated call dispositioning is actually possible today! Here are some quick steps to follow so that Sequential Dialer can automatically disposition your team's calls: https://support.outreach.io/support/solutions/articles/159000429165-configure-sequential-dialing#toc-heading-4 Current UserValidated ReviewerSource: Organic ![Chad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad S.") CS Chad S. Director of Sales Mid-Market (51-1000 emp.) 3/30/2018 "Powerful, Game-changing sales tool" 5/5 What do you like best about Outreach? Their focus on AI innovation—using it to automate processes and analyze data—is the most powerful thing they’re doing to stay ahead of the curve. Review collected by and hosted on G2.com. What do you dislike about Outreach? Calendaring and the creation of duplicate entries can be a bit of an issue, but it’s very minor overall. Review collected by and hosted on G2.com. Recommendations to others considering Outreach: If you are considering Outreach, I would recommend thinking about a list of processes that are currently manual that you would like to automate. Having this starting list will make your initial experience more powerful. Have some time set aside to watch the training videos so you can get the basics down. Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? We needed to solve a volume problem so that we could focus on quality issues. Outreach solved that problem for us overnight. We are running at a fast clip now and can do A/B testing, open/click tracking and not worry about losing things through the cracks. The other challenge we had was nurturing deals through the funnel with valuable, personalized content. We have a lot of content and have been able to create a large library of templates that can be deployed easily. We lose fewer deals because we are able to be consistent with follow-up Review collected by and hosted on G2.com. Show More 4/2/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Andres P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andres P.") AP Andres P. Senior Sales Enablement Manager Small-Business (50 or fewer emp.) 7/31/2023 "Couldn't live without it" 4.5/5 What do you like best about Outreach? There's really no better way to run through call and email tasks, the core functionality addresses a seller's needs perfectly. I also find these days that I really like how I can see previous activity from other reps, and even send emails via their inboxes, really helps when we have reps on pto. Review collected by and hosted on G2.com. What do you dislike about Outreach? The outreach everywhere extension can be a bit skiddish at times, when it works perfectly it feels brilliant and seamless but more often than not these days it'll have trouble connecting, take forever to load and I'll have to refresh the page, etc. I wish it was more of an sfdc integration, rather than a chrome extension. Maybe I'm being picky, but there's a lot of visual fuzz. I miss the old days when the interface was simpler, cleaner, and only displayed the relevant info while cold calling. Now there's a ton of crap that I don't really care about on the page while dialling Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? Rep productivity Review collected by and hosted on G2.com. Show More 4/2/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 5/21/2026 "Plays A Central Role, Could Be Smoother" 4/5 What do you like best about Outreach? I like the task categorization, organization, and prioritization the best in Outreach. It helps me keep different task scheduled, on track, and understand how my day will look at glance. I also appreciate the integration with Neuron, Saleforce, and Nooks. It is my first tool opened in at the start of my day. Review collected by and hosted on G2.com. What do you dislike about Outreach? Biggest paint point is that I cannot jump to steps/skip steps or don’t know how to jump to steps/skip steps for a prospect in sequence. Additionally since the templates are stored separately from the sequences they are associated with it causes additional clean up work when editing anything. Outreach also does not auto load when on the home tab, small thing but can make it misleading if not constantly reloading the page. Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? Outreach operates as our hub for creating sequences and tasks after prospecting leads to work in the sales lifecycle for outreach. It is our go to source for what needs to be done for the day. Review collected by and hosted on G2.com. Show More Response from Gina Miller of Outreach [Editedit](https://www.g2.com/survey_responses/outreach-review-11703063/official_response/edit) Thanks for your feedback. We've got great news, Outreach already supports both Jump to step/Skip step and Template linking for easier clean-up today! Here's some quick guidance on how to do each of these: How to skip a Sequence Step - https://support.outreach.io/support/solutions/articles/159000426187-skip-a-sequence-step How to Move Prospects to a specific Sequence Step (aka "Jump-to-step") - https://support.outreach.io/support/solutions/articles/159000426154-move-prospects-to-a-specific-sequence-step How to configure an Outreach template (scroll down to the "A note about Cloning vs Linking templates in Sequence" section at the bottom of the article) - https://support.outreach.io/support/solutions/articles/159000426227-how-to-configure-an-outreach-template Current UserValidated ReviewerSource: G2 invite ![Chrissy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chrissy G.") CG Chrissy G. Sales Specialist Small-Business (50 or fewer emp.) 6/8/2026 "Outreach Reporting Makes Coaching My Team Easy" 5/5 What do you like best about Outreach? As a manager, the reporting features in Outreach are what I like most. Whether I’m answering questions about reporting or reviewing call recordings, I can quickly pull the right data and use it to coach my team more effectively. Review collected by and hosted on G2.com. What do you dislike about Outreach? I just wish the reporting were a bit more customizable, so I could tailor it more to what I need. Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? Outreach helps solve our time-management challenges by allowing my team to complete call and email tasks in a timely manner. For me personally, it’s also useful to see our connect and open rates so I can understand which messaging is working and what isn’t. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Rashi D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rashi D.") RD Rashi D. US Healthcare Experience Consultant Enterprise (\> 1000 emp.) 5/9/2026 "Beginner-Friendly Interface Makes Building Sequences Easy" 5/5 What do you like best about Outreach? The sequences that I make, It is easy to understand and you can close and activate and move steps easily, I like the interface as it is beginner friendly Review collected by and hosted on G2.com. What do you dislike about Outreach? The interface feels cluttered and takes a while to navigate comfortably. Syncing issues with Salesforce can be frustrating things don't always update in real time. Customer support has also been hit or miss when you actually need help resolving something quickly. Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? It keeps sales reps consistent with follow-ups through structured sequences, so no lead gets forgotten. It's helped standardize outreach across the team, which means better results overall. The biggest win is simply saving reps time so they can focus on actual selling. Review collected by and hosted on G2.com. 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