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Best Help Desk Software - Page 2

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Help desk software is a tool used to organize, manage, and respond to service-related requests from internal and external sources. Customer inquiries are typically submitted via multiple channels, including email, phone, or social media. Customer service teams use the best help desk software tools to streamline support processes and provide analytics into customer engagement across all communication channels.

These products may contain additional customer self-service and social customer service integrations or live chat software modules.

To qualify for inclusion in the Help Desk category, a product must:

Organize external customer inquiries into tickets for support agents
Aggregate inquiries from emails and a customer portal
Assign tickets to support agents for prompt service
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Featured Help Desk Software At A Glance

ServiceNow Customer Service Management
Sponsored
ServiceNow Customer Service Management
Leader:
Salesforce Service Cloud
Salesforce Service Cloud
Highest Performer:
Connecteam
Connecteam
Easiest to Use:
EngageBay All-in-One Suite
EngageBay All-in-One Suite
Top Trending:
Zendesk for Customer Service - AC
Zendesk for Customer Service - AC
Show LessShow More
Highest Performer:
Connecteam
Connecteam
Easiest to Use:
EngageBay All-in-One Suite
EngageBay All-in-One Suite
Top Trending:
Zendesk for Customer Service - AC
Zendesk for Customer Service - AC

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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474 Listings in Help Desk Available
  • Sort By:
    G2 Score
Kapture CX
(346)4.5 out of 5
4th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

    Users
    • CEO
    • Team Leader
    Industries
    • Consumer Services
    • Pharmaceuticals
    Market Segment
    • 58% Mid-Market
    • 27% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kapture CX is a customer interaction management platform that centralizes all customer communications and automates ticket assignment and resolution.
    • Users like the platform's omnichannel support, automation features, and detailed analytics, which improve workflow efficiency and provide insights into team performance and customer satisfaction.
    • Users experienced occasional slow loading times, complexities with advanced features and customization, and issues with the mobile app, which could affect productivity and user experience.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kapture CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    88
    Features
    69
    Helpful
    67
    Customer Support
    57
    User-Friendly
    56
    Cons
    Slow Performance
    40
    Slow Loading
    35
    Delays
    33
    Improvement Needed
    31
    Slow Speed
    27
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kapture CX features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.7
    8.7
    Customization
    Average: 8.4
    9.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kapture CX
    Company Website
    Year Founded
    2011
    HQ Location
    Bangalore
    Twitter
    @KaptureCX
    140 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

Users
  • CEO
  • Team Leader
Industries
  • Consumer Services
  • Pharmaceuticals
Market Segment
  • 58% Mid-Market
  • 27% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kapture CX is a customer interaction management platform that centralizes all customer communications and automates ticket assignment and resolution.
  • Users like the platform's omnichannel support, automation features, and detailed analytics, which improve workflow efficiency and provide insights into team performance and customer satisfaction.
  • Users experienced occasional slow loading times, complexities with advanced features and customization, and issues with the mobile app, which could affect productivity and user experience.
Kapture CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
88
Features
69
Helpful
67
Customer Support
57
User-Friendly
56
Cons
Slow Performance
40
Slow Loading
35
Delays
33
Improvement Needed
31
Slow Speed
27
View All Pros and Cons
Kapture CX features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.7
8.7
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
Seller Details
Seller
Kapture CX
Company Website
Year Founded
2011
HQ Location
Bangalore
Twitter
@KaptureCX
140 Twitter followers
LinkedIn® Page
www.linkedin.com
542 employees on LinkedIn®
Five9 Intelligent Cloud Contact Center Platform
(579)4.1 out of 5
Optimized for quick response
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 56% Mid-Market
    • 24% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Five9 Intelligent Cloud Contact Center Platform is a tool for handling inbound and outbound calls, integrating with Salesforce, and monitoring teams in real time.
    • Users like the platform's seamless functionality, easy navigation, real-time dashboards, and the ability to make and receive numerous inbound sales calls, which has proven to be an integral tool for sales desks.
    • Reviewers experienced issues with the platform freezing, difficulty in setting up reports, and challenges in integrating with third-party CRM systems, often requiring technical assistance.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    107
    Customer Support
    83
    Helpful
    78
    Features
    70
    Call Management
    49
    Cons
    Call Issues
    40
    Complexity
    32
    Technical Issues
    31
    Missing Features
    30
    Poor Customer Support
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.7
    8.0
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,890 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,962 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 56% Mid-Market
  • 24% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Five9 Intelligent Cloud Contact Center Platform is a tool for handling inbound and outbound calls, integrating with Salesforce, and monitoring teams in real time.
  • Users like the platform's seamless functionality, easy navigation, real-time dashboards, and the ability to make and receive numerous inbound sales calls, which has proven to be an integral tool for sales desks.
  • Reviewers experienced issues with the platform freezing, difficulty in setting up reports, and challenges in integrating with third-party CRM systems, often requiring technical assistance.
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
107
Customer Support
83
Helpful
78
Features
70
Call Management
49
Cons
Call Issues
40
Complexity
32
Technical Issues
31
Missing Features
30
Poor Customer Support
29
View All Pros and Cons
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.7
8.0
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,890 Twitter followers
LinkedIn® Page
www.linkedin.com
2,962 employees on LinkedIn®

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Hiver
(1,275)4.6 out of 5
Optimized for quick response
8th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

    Users
    • Owner
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hiver is a tool that facilitates the management of shared inboxes and enhances team workflow by allowing easy assignment of emails and tracking of tasks, all within the Gmail platform.
    • Reviewers frequently mention the seamless integration with Gmail, the intuitive interface, and the ease of setup as key benefits, along with the ability to assign emails, track status, and communicate internally, which improves productivity and response time.
    • Reviewers mentioned occasional performance lags when handling high volumes of emails or switching between views, limited automation features compared to full-fledged help desk tools, and some functionalities not being available on the free plan.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hiver Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    180
    Team Collaboration
    150
    Email Management
    128
    Communication
    105
    Customer Support
    82
    Cons
    Email Issues
    71
    Missing Features
    47
    Limited Features
    34
    Slow Loading
    32
    Bug Issues
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hiver features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    7.8
    Customization
    Average: 8.4
    8.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hiver
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @hiverhq
    5,662 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    282 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

Users
  • Owner
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hiver is a tool that facilitates the management of shared inboxes and enhances team workflow by allowing easy assignment of emails and tracking of tasks, all within the Gmail platform.
  • Reviewers frequently mention the seamless integration with Gmail, the intuitive interface, and the ease of setup as key benefits, along with the ability to assign emails, track status, and communicate internally, which improves productivity and response time.
  • Reviewers mentioned occasional performance lags when handling high volumes of emails or switching between views, limited automation features compared to full-fledged help desk tools, and some functionalities not being available on the free plan.
Hiver Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
180
Team Collaboration
150
Email Management
128
Communication
105
Customer Support
82
Cons
Email Issues
71
Missing Features
47
Limited Features
34
Slow Loading
32
Bug Issues
29
View All Pros and Cons
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
7.8
Customization
Average: 8.4
8.2
Customer Portal
Average: 8.6
Seller Details
Seller
Hiver
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,662 Twitter followers
LinkedIn® Page
www.linkedin.com
282 employees on LinkedIn®
Gorgias
(538)4.6 out of 5
Optimized for quick response
View top Consulting Services for Gorgias
Save to My Lists
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

    Users
    • Customer Service Representative
    • Customer Service Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 81% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gorgias is a customer service platform that streamlines workflow by centralizing support across email, live chat, social media, and SMS into one dashboard.
    • Reviewers frequently mention the platform's ease of use, its ability to automate repetitive tasks, and its seamless integration with eCommerce platforms like Shopify, Magento, and BigCommerce.
    • Reviewers mentioned issues with the platform's reporting features, occasional slow loading times when managing high volumes of tickets, and limitations in the flexibility and customizability of some automation features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gorgias Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Integrations
    20
    Features
    15
    Helpful
    14
    Customer Support
    13
    Cons
    Missing Features
    7
    Expensive
    6
    Ticketing Issues
    6
    Lack of Features
    5
    Learning Curve
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gorgias features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.7
    8.5
    Customization
    Average: 8.4
    8.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gorgias
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @gorgiasio
    3,741 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    526 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

Users
  • Customer Service Representative
  • Customer Service Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 81% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gorgias is a customer service platform that streamlines workflow by centralizing support across email, live chat, social media, and SMS into one dashboard.
  • Reviewers frequently mention the platform's ease of use, its ability to automate repetitive tasks, and its seamless integration with eCommerce platforms like Shopify, Magento, and BigCommerce.
  • Reviewers mentioned issues with the platform's reporting features, occasional slow loading times when managing high volumes of tickets, and limitations in the flexibility and customizability of some automation features.
Gorgias Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Integrations
20
Features
15
Helpful
14
Customer Support
13
Cons
Missing Features
7
Expensive
6
Ticketing Issues
6
Lack of Features
5
Learning Curve
5
View All Pros and Cons
Gorgias features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.7
8.5
Customization
Average: 8.4
8.9
Customer Portal
Average: 8.6
Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,741 Twitter followers
LinkedIn® Page
www.linkedin.com
526 employees on LinkedIn®
CommBox
(50)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, di

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CommBox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    5
    Automation
    4
    Customer Support
    4
    Ease of Use
    4
    Helpful
    4
    Cons
    Complex Platform
    2
    Complexity
    1
    Complex Setup
    1
    Cost
    1
    Delay Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CommBox features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.7
    10.0
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CommBox
    Year Founded
    2013
    HQ Location
    Glil-Yam, Hasharon
    LinkedIn® Page
    www.linkedin.com
    108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, di

Users
No information available
Industries
No information available
Market Segment
  • 44% Mid-Market
  • 36% Small-Business
CommBox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
5
Automation
4
Customer Support
4
Ease of Use
4
Helpful
4
Cons
Complex Platform
2
Complexity
1
Complex Setup
1
Cost
1
Delay Issues
1
View All Pros and Cons
CommBox features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.7
10.0
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
CommBox
Year Founded
2013
HQ Location
Glil-Yam, Hasharon
LinkedIn® Page
www.linkedin.com
108 employees on LinkedIn®
RingCentral Contact Center
(168)4.0 out of 5
View top Consulting Services for RingCentral Contact Center
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. Guide every customer interaction—across channels, teams, and moments

    Users
    No information available
    Industries
    • Computer Software
    • Consumer Services
    Market Segment
    • 48% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RingCentral Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Customer Support
    12
    Helpful
    12
    Intuitive
    10
    Communication
    9
    Cons
    Call Issues
    10
    Call Functionality
    7
    Call Quality Issues
    6
    Slow Loading
    6
    Technical Issues
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RingCentral Contact Center features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.5
    Workflow
    Average: 8.7
    8.6
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RingCentral
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    62,351 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,585 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. Guide every customer interaction—across channels, teams, and moments

Users
No information available
Industries
  • Computer Software
  • Consumer Services
Market Segment
  • 48% Small-Business
  • 37% Mid-Market
RingCentral Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Customer Support
12
Helpful
12
Intuitive
10
Communication
9
Cons
Call Issues
10
Call Functionality
7
Call Quality Issues
6
Slow Loading
6
Technical Issues
6
View All Pros and Cons
RingCentral Contact Center features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
9.5
Workflow
Average: 8.7
8.6
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
Seller Details
Seller
RingCentral
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
62,351 Twitter followers
LinkedIn® Page
www.linkedin.com
6,585 employees on LinkedIn®
LiveAgent
(1,536)4.5 out of 5
7th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a comprehensive platform for communication that allows monitoring, control, and implementation of corrective measures, integrating various communication platforms and automating messages.
    • Users like LiveAgent's ability to store unlimited emails, its effective dashboard monitoring, its AI feature for improved responses, and its automatic ticket allocation feature that simplifies customer service.
    • Users reported that the setup can be confusing, the platform requires a good amount of training, detailed report creation can be time-consuming, and the user interface feels somewhat outdated.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Features
    48
    Customer Support
    44
    Helpful
    39
    Efficiency
    36
    Cons
    Learning Curve
    12
    Missing Features
    12
    Lack of Features
    10
    Steep Learning Curve
    10
    Not Intuitive
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.7
    8.4
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    486 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a comprehensive platform for communication that allows monitoring, control, and implementation of corrective measures, integrating various communication platforms and automating messages.
  • Users like LiveAgent's ability to store unlimited emails, its effective dashboard monitoring, its AI feature for improved responses, and its automatic ticket allocation feature that simplifies customer service.
  • Users reported that the setup can be confusing, the platform requires a good amount of training, detailed report creation can be time-consuming, and the user interface feels somewhat outdated.
LiveAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Features
48
Customer Support
44
Helpful
39
Efficiency
36
Cons
Learning Curve
12
Missing Features
12
Lack of Features
10
Steep Learning Curve
10
Not Intuitive
9
View All Pros and Cons
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
486 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
BoldDesk
(112)4.5 out of 5
10th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BoldDesk by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel sup

    Users
    • Software Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BoldDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    35
    Simple
    16
    Easy Setup
    15
    Features
    15
    Customizability
    13
    Cons
    Missing Features
    13
    Limited Customization
    10
    Ticketing Issues
    10
    Learning Curve
    9
    Ticket Management
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BoldDesk features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.7
    8.5
    Customization
    Average: 8.4
    9.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Syncfusion®
    Company Website
    Year Founded
    2001
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Syncfusion
    11,974 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,380 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BoldDesk by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel sup

Users
  • Software Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 37% Mid-Market
BoldDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Simple
16
Easy Setup
15
Features
15
Customizability
13
Cons
Missing Features
13
Limited Customization
10
Ticketing Issues
10
Learning Curve
9
Ticket Management
9
View All Pros and Cons
BoldDesk features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.7
8.5
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
Seller Details
Seller
Syncfusion®
Company Website
Year Founded
2001
HQ Location
Morrisville, North Carolina
Twitter
@Syncfusion
11,974 Twitter followers
LinkedIn® Page
www.linkedin.com
2,380 employees on LinkedIn®
Sprinklr Service
(706)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Social Media Specialist
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 42% Enterprise
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Service is a unified platform that centralizes customer interactions from multiple channels, offering features like AI-driven case routing, automation, and reporting tools.
    • Reviewers frequently mention the ease of managing customer interactions across multiple channels, the efficiency of AI-driven case routing and automation, and the usefulness of reporting tools in improving team performance and customer satisfaction.
    • Users experienced a steep learning curve due to the platform's complex interface, occasional system lags with higher case volumes, and the need for technical support in customizing workflows and reports.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    87
    Features
    65
    Helpful
    51
    Efficiency
    43
    Customer Support
    33
    Cons
    Missing Features
    30
    Slow Loading
    26
    Complexity
    22
    Learning Curve
    21
    Limited Features
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    7.8
    Customization
    Average: 8.4
    8.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,321 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Social Media Specialist
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 42% Enterprise
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Service is a unified platform that centralizes customer interactions from multiple channels, offering features like AI-driven case routing, automation, and reporting tools.
  • Reviewers frequently mention the ease of managing customer interactions across multiple channels, the efficiency of AI-driven case routing and automation, and the usefulness of reporting tools in improving team performance and customer satisfaction.
  • Users experienced a steep learning curve due to the platform's complex interface, occasional system lags with higher case volumes, and the need for technical support in customizing workflows and reports.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
87
Features
65
Helpful
51
Efficiency
43
Customer Support
33
Cons
Missing Features
30
Slow Loading
26
Complexity
22
Learning Curve
21
Limited Features
20
View All Pros and Cons
Sprinklr Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
7.8
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,321 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
SysAid
(731)4.5 out of 5
Optimized for quick response
13th Easiest To Use in Help Desk software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operationa

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 60% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SysAid Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    42
    Customer Support
    34
    Features
    29
    Ticket Management
    27
    Automation
    26
    Cons
    Missing Features
    14
    Steep Learning Curve
    11
    Limited Customization
    10
    Clunky Interface
    9
    Complex Setup
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SysAid features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SysAid
    Company Website
    Year Founded
    2002
    HQ Location
    Toronto, Canada
    Twitter
    @sysaid
    9,675 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    234 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operationa

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 60% Mid-Market
  • 29% Enterprise
SysAid Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
42
Customer Support
34
Features
29
Ticket Management
27
Automation
26
Cons
Missing Features
14
Steep Learning Curve
11
Limited Customization
10
Clunky Interface
9
Complex Setup
9
View All Pros and Cons
SysAid features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.4
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
SysAid
Company Website
Year Founded
2002
HQ Location
Toronto, Canada
Twitter
@sysaid
9,675 Twitter followers
LinkedIn® Page
www.linkedin.com
234 employees on LinkedIn®
Capacity
(57)4.8 out of 5
Save to My Lists
Entry Level Price:Starting at $6,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    About Capacity: As support costs continue to rise, support teams are often overburdened, struggling to maintain service levels with increasing ticket volumes, and facing pressure to find cost-effectiv

    Users
    No information available
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 42% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Capacity Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Easy Setup
    6
    Efficiency
    5
    Helpful
    5
    Customer Support
    4
    Cons
    Inadequate Features
    2
    Lack of Features
    2
    Limited Features
    2
    Access Limitations
    1
    Cost
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Capacity features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Workflow
    Average: 8.7
    9.2
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Capacity
    Year Founded
    2017
    HQ Location
    University City, Missouri
    Twitter
    @GoCapacity
    525 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    588 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

About Capacity: As support costs continue to rise, support teams are often overburdened, struggling to maintain service levels with increasing ticket volumes, and facing pressure to find cost-effectiv

Users
No information available
Industries
  • Financial Services
  • Banking
Market Segment
  • 42% Mid-Market
  • 37% Small-Business
Capacity Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Easy Setup
6
Efficiency
5
Helpful
5
Customer Support
4
Cons
Inadequate Features
2
Lack of Features
2
Limited Features
2
Access Limitations
1
Cost
1
View All Pros and Cons
Capacity features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
9.3
Workflow
Average: 8.7
9.2
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
Seller Details
Seller
Capacity
Year Founded
2017
HQ Location
University City, Missouri
Twitter
@GoCapacity
525 Twitter followers
LinkedIn® Page
www.linkedin.com
588 employees on LinkedIn®
Helpdesk 365
(180)4.7 out of 5
Save to My Lists
Entry Level Price:Starting at $11.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly

    Users
    No information available
    Industries
    • Insurance
    • Computer & Network Security
    Market Segment
    • 62% Mid-Market
    • 12% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpdesk 365 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Customer Support
    27
    Features
    19
    Helpful
    19
    Ticket Management
    17
    Cons
    Ticketing Issues
    7
    Bugs
    6
    Missing Features
    6
    Slow Loading
    6
    Poor Documentation
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpdesk 365 features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Workflow
    Average: 8.7
    9.1
    Customization
    Average: 8.4
    9.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CubicLogics
    Company Website
    Year Founded
    2015
    HQ Location
    Wilmington, US
    Twitter
    @cubiclogics
    15 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    115 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly

Users
No information available
Industries
  • Insurance
  • Computer & Network Security
Market Segment
  • 62% Mid-Market
  • 12% Enterprise
Helpdesk 365 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Customer Support
27
Features
19
Helpful
19
Ticket Management
17
Cons
Ticketing Issues
7
Bugs
6
Missing Features
6
Slow Loading
6
Poor Documentation
5
View All Pros and Cons
Helpdesk 365 features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.2
Workflow
Average: 8.7
9.1
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
Seller Details
Seller
CubicLogics
Company Website
Year Founded
2015
HQ Location
Wilmington, US
Twitter
@cubiclogics
15 Twitter followers
LinkedIn® Page
www.linkedin.com
115 employees on LinkedIn®
HelpDesk
(34)4.6 out of 5
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HelpDesk is a ticketing solution that simplifies interactions between agents and customers, transforming each customer interaction into a chance to provide exceptional service. Featuring advanced too

    Users
    No information available
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 59% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HelpDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Features
    3
    Simple Use
    2
    Customizability
    1
    Customization
    1
    Cons
    Limited Features
    2
    Inadequate Filtering
    1
    Limited Integrations
    1
    Technical Issues
    1
    Time Delays
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HelpDesk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.7
    9.0
    Customization
    Average: 8.4
    7.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Text
    Year Founded
    2002
    HQ Location
    Wrocław, Lower Silesia
    LinkedIn® Page
    www.linkedin.com
    375 employees on LinkedIn®
    Ownership
    WSE: TXT
Product Description
How are these determined?Information
This description is provided by the seller.

HelpDesk is a ticketing solution that simplifies interactions between agents and customers, transforming each customer interaction into a chance to provide exceptional service. Featuring advanced too

Users
No information available
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 59% Small-Business
  • 35% Mid-Market
HelpDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Features
3
Simple Use
2
Customizability
1
Customization
1
Cons
Limited Features
2
Inadequate Filtering
1
Limited Integrations
1
Technical Issues
1
Time Delays
1
View All Pros and Cons
HelpDesk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.7
9.0
Customization
Average: 8.4
7.8
Customer Portal
Average: 8.6
Seller Details
Seller
Text
Year Founded
2002
HQ Location
Wrocław, Lower Silesia
LinkedIn® Page
www.linkedin.com
375 employees on LinkedIn®
Ownership
WSE: TXT
Help Scout
(417)4.4 out of 5
Optimized for quick response
View top Consulting Services for Help Scout
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Help Scout Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    19
    Features
    13
    Customer Support
    12
    Helpful
    11
    Easy Setup
    7
    Cons
    Missing Features
    9
    Limited Features
    8
    Lack of Features
    6
    Email Issues
    5
    Email Management
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Help Scout features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    7.7
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Help Scout
    Company Website
    Year Founded
    2011
    HQ Location
    Boston, MA
    Twitter
    @helpscout
    11,664 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    284 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 33% Mid-Market
Help Scout Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
19
Features
13
Customer Support
12
Helpful
11
Easy Setup
7
Cons
Missing Features
9
Limited Features
8
Lack of Features
6
Email Issues
5
Email Management
5
View All Pros and Cons
Help Scout features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
7.7
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Help Scout
Company Website
Year Founded
2011
HQ Location
Boston, MA
Twitter
@helpscout
11,664 Twitter followers
LinkedIn® Page
www.linkedin.com
284 employees on LinkedIn®
Tidio
(1,851)4.7 out of 5
Optimized for quick response
Save to My Lists
DealsSpecial offer!
15% Off: $21-46/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer communication tool that combines real-time chat with automated bots, aiming to engage customers even when the business is offline.
    • Users like Tidio's seamless integration with websites, its practical features, and the prompt response from the support team, as well as its ability to integrate with other tools like Shopify, Facebook, and Instagram.
    • Users reported that the chatbot setup can feel limiting, the dashboard occasionally feels sluggish, and some advanced automation or reporting tools are only available on higher-tier plans.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    242
    Helpful
    188
    Chatbots
    168
    Easy Setup
    157
    Chat Features
    145
    Cons
    Expensive
    85
    Missing Features
    63
    Cost
    59
    Limited Features
    59
    Limited Customization
    52
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Workflow
    Average: 8.7
    8.9
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiocx
    1,328 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    166 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer communication tool that combines real-time chat with automated bots, aiming to engage customers even when the business is offline.
  • Users like Tidio's seamless integration with websites, its practical features, and the prompt response from the support team, as well as its ability to integrate with other tools like Shopify, Facebook, and Instagram.
  • Users reported that the chatbot setup can feel limiting, the dashboard occasionally feels sluggish, and some advanced automation or reporting tools are only available on higher-tier plans.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
242
Helpful
188
Chatbots
168
Easy Setup
157
Chat Features
145
Cons
Expensive
85
Missing Features
63
Cost
59
Limited Features
59
Limited Customization
52
View All Pros and Cons
Tidio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.4
Workflow
Average: 8.7
8.9
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiocx
1,328 Twitter followers
LinkedIn® Page
www.linkedin.com
166 employees on LinkedIn®
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