What do you like best about Milvus TI?
Task management – centralize, prioritize, and distribute support demands.
Time tracking – allows recording the time spent by each employee, facilitating productivity control and cost analysis.
Trigger automation – reduces manual effort by executing automatic actions (e.g., status change or notification) based on defined rules.
Integrated knowledge base – provides articles, procedures, and recurring solutions, speeding up ticket resolution.
Customizable fields – adapts the ticket form to the specific needs of the team or business.
Service catalog – clearly presents the services offered, allowing users to request what they need.
Ticket review – ensures requests are reviewed before closure, preventing errors.
SLA – defines and monitors service level agreements, ensuring deadlines and quality.
Satisfaction survey – collects user feedback at the end of each service, enabling continuous improvements.
Reports and intuitive dashboard – offers quick visualizations of key metrics (average response time, ticket volume, etc.).
Access segmentation by specialist team – controls who can view or edit information, increasing security and organization.
Response templates – standardizes communications, saving time on responses to recurring tickets. Review collected by and hosted on G2.com.
What do you dislike about Milvus TI?
Inadequate or absent Chat GPT – the AI functionality for support does not work well or is unavailable, limiting the automation of responses.
Limited service catalog in the mobile app – the mobile version offers few viewing and selection options, making it difficult to use in the field.
Restricted updates and ticket closures in the mobile app – the inability to fully modify or close tickets hinders the efficiency of technicians working outside the office.
Weak remote connection – the remote access feature to devices frequently fails, reducing the capacity for remote support.
Mobile app needs various improvements – there is a need to enhance the interface, stability, functionalities, and integration with other areas of the platform.
These points can serve as a basis for prioritizing development demands for Milvus, focusing on improving the mobile experience, support AI, and the reliability of the remote connection. Review collected by and hosted on G2.com.
