[ BoldDesk Reviews ](https://www.g2.com/products/bolddesk/reviews) [ BoldDesk Reviews ](https://www.g2.com/products/bolddesk/reviews) # BoldDesk Pricing Overview [Editedit](https://my.g2.com/bolddesk/pricings) Free Trial ## BoldDesk Pricing Key Insights Last updated on Apr 09, 2026 * * * BoldDesk offers **7 pricing editions** , starting from **$0** to **$5,999**. BoldDesk pricing tiers are designed to support different usage levels and team sizes. BoldDesk also offers a **free trial**. Compare the BoldDesk pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Syncfusion** for **custom pricing**. * * * BoldDesk For Startups — $0 BoldDesk® for Nonprofits — $0 BoldDesk AI Agent for Every Channel — $20 / 1000 AI Credits BoldDesk AI Copilot to Boost Your Support — $20 / 1 agent / month BoldDesk for Growing Teams — $99 / 5 Agents. Price shown is the per-month cost when annual billing is selected. A monthly option is also available. BoldDesk Scaling Teams (101 to 500 agents) — $1,998 / 200 Agents Price shown is the per-month cost when annual billing is selected. A monthly option is also available. BoldDesk Large Teams (Greater than 500 agents) — $5,999 / 600 Agents Price shown is the per-month cost when annual billing is selected. A monthly option is also available. Rated 4.5 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. BoldDesk For Startups Free [Contact Us](#) Apply to BoldDesk for Startups to begin your company’s product support and make it easy to help customers with BoldDesk. - Qualifying startups get free use of BoldDesk® for a period of 12 months - 10 Agents at no charge - World-class support included - Help getting started + Questions answered along the way - Free data migration - Rapid onboarding process - Clear qualifying criteria - See https://www.bolddesk.com/startups to review the terms and apply! - Created by Syncfusion®, a company that is itself 100% bootstrapped and fast-growing. While BoldDesk® is enterprise-ready, we still prioritize startups and SMBs - All features included in one simple plan Show More BoldDesk® for Nonprofits Free [Contact Us](#) This plan is completely free, and qualifying nonprofit organizations, charities, and NGOs can access this service at no cost. - 10 free agents - Access to all the features included in BoldDesk - 100+ features - 10+ Support channels: Email, live chat, SMS, Facebook, Instagram, WhatsApp, Web Forms, Web Widgets, Microsoft Teams, Slack - Free expert migration service - Secure and reliable: Safeguard your organization’s data with enterprise-grade security. Show More BoldDesk for Growing Teams Starting at $99.00 5 Agents. Price shown is the per-month cost when annual billing is selected. A monthly option is also available. Free Trial Suitable for teams of 5 to 100 agents. - Ticketing System - Email Ticketing - Workflow automation - WhatsApp & SMS - Custom Dashboard - Role-Based Access Control - Multibrand Help Desk - Integration Marketplace - SSO / SAML Authentication - Free Migration - Live Chat - Omnichannel Inbox - Ticket Auto Assignment - Instagram & Facebook - Scheduled Reports - Custom Email Templates - Custom Email Templates - Multiple SLAs & Business Hours - API & Developer Platform - Audit Logs - Professional Onboarding - AI Agents - AI Copilot - CSAT Surveys - Knowledge Base - Recurring Tickets - Custom Fields - Ticket Approval - 40+ Global Languages Including RTL - HIPAA Compliance - 24x7 Support - 70+ additional features Show More BoldDesk Scaling Teams (101 to 500 agents) Starting at $1,998.00 200 Agents Price shown is the per-month cost when annual billing is selected. A monthly option is also available. Free Trial Suitable for teams of 101 to 500 agents. - Ticketing System - Email Ticketing - Workflow Automation - WhatsApp & SMS - Custom Dashboard - Role-Based Access Control - Multibrand Help Desk - Integration Marketplace - SSO / SAML Authentication - Free Migration - Live Chat - Omnichannel Inbox - Ticket Auto Assignment - Instagram & Facebook - Scheduled Reports - Custom Email Templates - Multiple SLAs & Business Hours - API & Developer Platform - Audit Logs - Professional Onboarding - AI Agents - AI Copilot - CSAT Surveys - Knowledge Base - Recurring Tickets - Custom Fields - Ticket Approval - 40+ Global Languages Including RTL - HIPAA Compliance - 24x7 Support - 70+ additional features Show More BoldDesk Large Teams (Greater than 500 agents) Starting at $5,999.00 600 Agents Price shown is the per-month cost when annual billing is selected. A monthly option is also available. Free Trial Suitable for teams of 501 to 1000 agents. - Ticketing System - Email Ticketing - Workflow Automation - WhatsApp & SMS - Custom Dashboard - Role-Based Access Control - Multibrand Help Desk - Integration Marketplace - SSO / SAML Authentication - Free Migration - Live Chat - Omnichannel Inbox - Ticket Auto Assignment - Instagram & Facebook - Scheduled Reports - Custom Email Templates - Multiple SLAs & Business Hours - API & Developer Platform - Audit Logs - Professional Onboarding - AI Agents - AI Copilot - CSAT Surveys - Knowledge Base - Recurring Tickets - Custom Fields - Ticket Approval - 40+ Global Languages Including RTL - HIPAA Compliance - 24x7 Support - 70+ additional features Show More BoldDesk AI Agent for Every Channel $20.00 1000 AI Credits Free Trial Give your customers instant, accurate support on Chat, WhatsApp, Facebook, Instagram, Telegram, and more. - Instant 24/7 answers on every channel - Adaptive to high-volume spikes - Reduces workload for your support team - Flexible credit usage so you pay only for what you actually use - Seamless escalation to human agents Show More BoldDesk AI Copilot to Boost Your Support $20.00 1 agent / month Free Trial Give your agents an AI Copilot that writes, summarizes & saves hours daily. - Unlimited AI — no usage caps - Personalized, context-aware responses in seconds - Instant conversation summaries for faster resolutions - Consistent tone across all customer interactions - Assists agents with faster, smarter responses Show More Get started today! During your free 15-day trial, you can work with all the features of your chosen BoldDesk® plan and put the product through its paces with the full support of our technical team. After the trial period, your data will be retained for 7 days to assist with upgrading your plan. For teams that choose the annual billing option for a Scale, Momentum, or Enterprise plan, a significant discount is applied. Who is an agent? - Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you wish. What types of payments are accepted? - Credit card payments are accepted for BoldDesk® subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, contact us at sales@bolddesk.com to arrange an alternate payment method. Can we upgrade or downgrade a subscription? - You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan. Changes will take effect after the current billing cycle. How does cancelling a subscription work? - You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period. Pricing information for BoldDesk is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase BoldDesk must be conducted with the seller. BoldDesk is powerful, customizable, and budget-friendly, with simple pricing options for every type of team. With monthly and annual billing options, as well as agent-based and unlimited agent variants, there's an option that suits every organization. Note: The key features and pricing structures outlined here were last updated on May 13, 2026. Please visit https://www.bolddesk.com/pricing for the latest details about all the plans available for our help desk software. To apply to the BoldDesk for Startups program, visit https://www.bolddesk.com/startups. To apply to the completely free BoldDesk for Nonprofits program, visit https://www.bolddesk.com/helpdesk-software-non-profit-ngo. Pricing information was last updated on May 15, 2026 Show More ## G2 Deals Offer ### Exclusive savings on BoldDesk through G2 Deals Deliver exceptional customer service with BoldDesk — a modern help desk with AI and automation. Manage tickets, knowledge base, and live chat efficiently. Empower agents with an AI Copilot, offer 24/7 AI support with AI agents, automate tasks, and boost customer satisfaction. **How to claim this offer** Click the claim offer button to sign up for a free trial. If you are happy with the product and are ready to purchase, use the code G2SAVE15 to get a 15% discount on all plans. [**Deals**](https://www.g2.com/deals) Starting at $84.15 per month for 5 agents Starting at $99 per month for 5 agents 15% Off Claim Offer ## BoldDesk Pricing FAQs Generated using AI ### Is BoldDesk free, or does it offer a free trial? Yes. According to G2 data, BoldDesk offers a free plan with limited features. Users can upgrade to paid plans for additional capabilities. Visit the seller's official pricing page to compare plan options and features. ### How much does BoldDesk cost in 2026? According to G2 data, BoldDesk pricing in 2026 starts at $20.00 and can reach $5,999.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Syncfusion's official pricing page for the most current details. ### Who is BoldDesk pricing best suited for? BoldDesk's pricing is best suited for small to mid-market businesses seeking an affordable, full-featured help desk without per-feature upsells. G2 reviewers from small businesses across industries like computer software, food and beverages, marketing, and manufacturing consistently praise BoldDesk's value and ease of use at the entry-level price point. Mid-market reviewers in IT services, healthcare, and nonprofits also report strong satisfaction. The Nonprofit and Startup free programs make BoldDesk particularly attractive for mission-driven or early-stage organizations. G2 reviews suggest BoldDesk is less ideal for large enterprises needing deep RMM capabilities or highly customized reporting, where more mature platforms may be better suited. ### What are the key differences between the free and paid versions of BoldDesk? BoldDesk does not offer a standard free tier for commercial use, but G2's pricing data for BoldDesk shows two notable free programs: a Nonprofit plan providing 10 agents and full feature access at no cost, and a Startup plan offering 12 months free for qualifying early-stage companies. Both include the complete BoldDesk feature set, free migration, and onboarding support. BoldDesk's paid plans start at $99/month for 5 agents and scale by agent count, with optional AI Agent and AI Copilot add-ons at $20/month each. A free trial is also available for teams evaluating BoldDesk's paid plans before committing. ### Is BoldDesk considered good value for its pricing? BoldDesk is widely regarded as strong value for money. G2 reviewers consistently highlight its competitive pricing relative to feature depth, with multiple users explicitly comparing it favorably to alternatives like Zendesk and Freshdesk. One G2 reviewer noted it offers features 'one would only expect in higher priced products,' while another called it 'leaps and bounds more bang for the buck.' The all-inclusive pricing model, starting at $99/month for 5 agents with no feature gating, resonates strongly with small and mid-market teams. A few G2 reviewers mention reporting limitations and occasional uptime issues, but these rarely overshadow the overall cost-to-value sentiment, which remains highly positive across segments. ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5 (3,673) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5 (6,624) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5 (7,445) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/bolddesk/competitors/alternatives) ## BoldDesk Pricing Reviews (2) CR Carlos Rafael R. Technical Director Small-Business (50 or fewer emp.) 10/9/2024 More Options - - [Respond as BoldDesk](https://www.g2.com/survey_responses/bolddesk-review-10307535/official_response/new) "A Solution That Professionalizes Customer Service in Minutes" 5/5 What do you like best about BoldDesk? We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily. Every ticket generates an email notification with the details, and clients can also monitor progress through the platform. The platform excels in documentation as well—we migrated all our documentation to BoldDesk, and the experience of editing and reading the content has been excellent. Additionally, their customer support is outstanding, providing quick and efficient assistance whenever needed. If we had to develop everything that BoldDesk offers ourselves, it would have taken us years and a significant investment. BoldDesk is truly a solution with great cost-benefit. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? We don't have any significant issues with the platform. Any minor challenges we encountered were promptly addressed by the company with solutions that met our needs. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? In just a few minutes, I was able to implement a complete customer service process, with a comprehensive interface that allows for extensive customizations, fully meeting the specific needs of my project. It also enables us to link customer inquiries directly to our knowledge base, enhancing the efficiency of our support. Additionally, we migrated our entire team activity management to the platform. Each ticket allows us to generate one or more tasks. The centralization of these processes has resulted in cost reduction and process optimization, making our operations more efficient overall. Review collected by and hosted on G2.com. Show More Rating Updated (8/28/2025) Current UserValidated ReviewerSource: Organic ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") IH Verified User in Human Resources Mid-Market (51-1000 emp.) 7/1/2025 More Options - - [Respond as BoldDesk](https://www.g2.com/survey_responses/bolddesk-review-11354703/official_response/new) "its been above expectations" 3.5/5 What do you like best about BoldDesk? the most helpful thing about bolddesk is that it integrates seamlessly to my company softwares Review collected by and hosted on G2.com. What do you dislike about BoldDesk? its expensive considering the features i have used so far Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? it helps with client comms that is a the pre-requisete for any large organisation that wants to assimilate its workforce in the most prodiuctive and cohesive setup Review collected by and hosted on G2.com. 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