BoldDesk Pricing Overview

Free Trial

One Plan. All Features You Need

Starting at $99.00

5 Agents

BoldDesk offers simple agent-based pricing with all features included. 5 agents – $99/month 10 agents – $199/month 25 agents – $349/month 50 agents – $499/month 75 agents – $749/month 100 agents – $999/month The complete AI-first support platform — ticketing, live chat, omnichannel messaging, knowledge base, automation, reporting, and integrations — all included in one simple plan.

Ticketing System

Email Ticketing

Workflow automation

Live Chat

Omnichannel Inbox

Ticket Auto Assignment

AI Agents

AI Copilot

CSAT Surveys

WhatsApp & SMS

Instagram & Facebook

Knowledge Base

Custom Dashboard

Scheduled Reports

Recurring Tickets

Role-Based Access Control

Custom Email Templates

Custom Fields

Multibrand Help Desk

Multiple SLAs & Business Hours

Ticket Approval

Integration Marketplace

API & Developer Platform

40+ Global Languages Including RTL

SSO / SAML Authentication

Audit Logs

HIPAA Compliance

Free Migration

Professional Onboarding

24x7 Support

AI Agent for Every Channel

$20.00

1000 AI Credits Per Month

Give your customers instant, accurate support on Chat, WhatsApp, Facebook, Instagram, Telegram, and more.

AI Copilot to Boost Your Support

$20.00

1 Agent Per Month

Give your agents an AI Copilot that writes, summarizes & saves hours daily.

BoldDesk® for Nonprofits

Free

This plan is completely free, and qualifying nonprofit organisations, charities, and NGOs can access this service at no cost. There are no hidden charges or trial periods. Streamline your support: Offer exceptional service to your community with a seamless and intuitive help desk solution. Scale with ease: Grow your organization and manage requests efficiently without worrying about costs. Secure and reliable: Safeguard your organization’s data with enterprise-grade security.

BoldDesk® for Startups

Free

10 Agents

Get BoldDesk free for 12 months to help your startup build and scale customer support. Save up to $2,388 to invest in growth.

Qualifying startups get free use of BoldDesk® for a period of 12 months

10 Agents at no charge

All the features of the BoldDesk®

World-class support included - Help getting started + Questions answered along the way

Free data migration

Rapid onboarding process

Clear qualifying criteria - See https://www.bolddesk.com/startups to review the terms and apply!

Created by Syncfusion®, a company that is itself 100% bootstrapped and fast-growing. While BoldDesk® is enterprise-ready, we still prioritize startups and SMBs.

Get started today! During your free 15-day trial, you can work with all the features of your chosen BoldDesk® plan and put the product through its paces with the full support of our technical team. After the trial period, your data will be retained for 7 days to assist with upgrading your plan.

For teams that choose the annual billing option for a Scale, Momentum, or Enterprise plan, a significant discount is applied.

Who is an agent?
- Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you wish.

What types of payments are accepted?
- Credit card payments are accepted for BoldDesk® subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, contact us at sales@bolddesk.com to arrange an alternate payment method.

Can we upgrade or downgrade a subscription?
- You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan. Changes will take effect after the current billing cycle.

How does cancelling a subscription work?
- You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.

BoldDesk has 5 pricing editions, from $0 to $99. A free trial of BoldDesk is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for BoldDesk is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase BoldDesk must be conducted with the seller.

BoldDesk is powerful, customizable, and budget-friendly, with simple pricing options for every type of team. With monthly and annual billing options, as well as agent-based and unlimited agent variants, there's an option that suits every organization.

Note: The key features and pricing structures outlined here were last updated on April 4, 2025. Please visit https://www.bolddesk.com/pricing for the latest details about all the plans available for our help desk software.

To apply to the BoldDesk for Startups program, visit https://www.bolddesk.com/startups.

To apply to the completely free BoldDesk for Nonprofits program, visit https://www.bolddesk.com/helpdesk-software-non-profit-ngo.

Pricing information was last updated on March 08, 2026

BoldDesk Pricing FAQs

Generated using AI

BoldDesk's pricing is best suited for small to mid-market businesses seeking an affordable, full-featured help desk without per-feature upsells. G2 reviewers from small businesses across industries like computer software, food and beverages, marketing, and manufacturing consistently praise BoldDesk's value and ease of use at the entry-level price point. Mid-market reviewers in IT services, healthcare, and nonprofits also report strong satisfaction. The Nonprofit and Startup free programs make BoldDesk particularly attractive for mission-driven or early-stage organizations. G2 reviews suggest BoldDesk is less ideal for large enterprises needing deep RMM capabilities or highly customized reporting, where more mature platforms may be better suited.

BoldDesk does not offer a standard free tier for commercial use, but G2's pricing data for BoldDesk shows two notable free programs: a Nonprofit plan providing 10 agents and full feature access at no cost, and a Startup plan offering 12 months free for qualifying early-stage companies. Both include the complete BoldDesk feature set, free migration, and onboarding support. BoldDesk's paid plans start at $99/month for 5 agents and scale by agent count, with optional AI Agent and AI Copilot add-ons at $20/month each. A free trial is also available for teams evaluating BoldDesk's paid plans before committing.

BoldDesk is widely regarded as strong value for money. G2 reviewers consistently highlight its competitive pricing relative to feature depth, with multiple users explicitly comparing it favorably to alternatives like Zendesk and Freshdesk. One G2 reviewer noted it offers features 'one would only expect in higher priced products,' while another called it 'leaps and bounds more bang for the buck.' The all-inclusive pricing model, starting at $99/month for 5 agents with no feature gating, resonates strongly with small and mid-market teams. A few G2 reviewers mention reporting limitations and occasional uptime issues, but these rarely overshadow the overall cost-to-value sentiment, which remains highly positive across segments.

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BoldDesk Pricing Reviews

(2)

Ned L.

co-founder

Mid-Market (51-1000 emp.)

3/22/2023

"Internal helpdesk tool for Restaurant group"

5/5

What do you like best about BoldDesk?

Bolddesk has let us get requests and issues out of text/email/slack and into a threaded reportable tool. Its improved visibility for the teams and accountability. Review collected by and hosted on G2.com.

What do you dislike about BoldDesk?

Some of the automation and configure-ability require higher paid tiers which increases the cost for each agent subscription. Seems arbitrary. That said, it was still much more affordable than some of its other competitors for our use. Review collected by and hosted on G2.com.

Verified User in Aviation & Aerospace

Small-Business (50 or fewer emp.)

6/5/2025

"Overall a good tool for the price compared to other similar platforms"

3.5/5

What do you like best about BoldDesk?

This system does a fairly good job with the customization, management, and is pretty user friendly to setup and manage. It was easy to integrate with our website and the transition for implementing this was fairly smooth as well. Customer support has been pretty quick to respond to issues though. Review collected by and hosted on G2.com.

What do you dislike about BoldDesk?

There are some bugs we have been experiencing such as inconsistent filtering of tickets to Suspended folder which we are still trying to figure out. Additionally, many of the help articles available are outdated or do not have enough information to answer some of the more granular issues that we've run into. Lastly, the search functionality could be greatly improved as you currently have to adjust your search options greatly to look for things, flipping between searching subject lines, body of the email, users, etc. in order to find things, rather than having a general search that covers everything, this can become tedious, especially if you are a frequent user. We have also had consistent issues with using the Forwarding feature on tickets and have not yet been able to figure out how to make that work properly when forwarding to users who are not agents. Review collected by and hosted on G2.com.

What problems is BoldDesk solving and how is that benefiting you?

Streamlining our communication across our business and ensuring that we can touch all customer inquiries, also helps to mark who is working on each request to help prevent double work/responses, and tracking who is doing what. This also helps give us clear numbers on how many new inquiries we receive daily/weekly and combines our Contact Us (web forms) requests and our email requests to one place which further helps us with streamlining. Review collected by and hosted on G2.com.