Overall Satisfaction Score
99
The Top 20 Help Desk Software
Check out this list of the top Help Desk Software products based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
products based on the experiences of their peers.
Filters
The next elements are filters and will change the displayed results once they are selected.
The Top 20 Help Desk Software
Top Industries of Reviewers:
Information Technology and Services
38%
Computer Software
31%
Financial Services
19%
Non-Profit Organization Management
12%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
8.7
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 9.6
9.0
Ease of Setup
Average: 9.4
8.3
Quality of Support
Average: 9.5
8.9
Ease of Admin
Average: 9.3
8.7
Overall Satisfaction Score
99
Top Industries of Reviewers:
Computer Software
39%
Information Technology and Services
37%
Financial Services
14%
Retail
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
8.8
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 9.6
8.8
Ease of Setup
Average: 9.4
8.5
Quality of Support
Average: 9.5
8.6
Ease of Admin
Average: 9.3
8.6
Overall Satisfaction Score
98
Top Industries of Reviewers:
Information Technology and Services
51%
Computer Software
28%
Computer & Network Security
11%
Retail
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
8.7
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 9.6
8.6
Ease of Setup
Average: 9.4
8.3
Quality of Support
Average: 9.5
8.5
Ease of Admin
Average: 9.3
8.5
Overall Satisfaction Score
92
Top Industries of Reviewers:
Accounting
40%
Marketing and Advertising
26%
Computer Software
19%
Construction
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.1
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 9.6
9.7
Ease of Setup
Average: 9.4
9.0
Quality of Support
Average: 9.5
9.6
Ease of Admin
Average: 9.3
9.1
Overall Satisfaction Score
86
Top Industries of Reviewers:
Information Technology and Services
46%
Computer Software
34%
Internet
11%
Education Management
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.1
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 9.6
8.6
Ease of Setup
Average: 9.4
9.0
Quality of Support
Average: 9.5
8.8
Ease of Admin
Average: 9.3
8.8
Overall Satisfaction Score
82
Top Industries of Reviewers:
Information Technology and Services
60%
Computer & Network Security
25%
Telecommunications
8%
Manufacturing
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 9.6
9.2
Ease of Setup
Average: 9.4
9.4
Quality of Support
Average: 9.5
9.2
Ease of Admin
Average: 9.3
9.2
Overall Satisfaction Score
81
Top Industries of Reviewers:
Computer Software
56%
Information Technology and Services
17%
Marketing and Advertising
17%
Consumer Services
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
10.0
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.5
10.0
Ease of Admin
Average: 9.3
10.0
Overall Satisfaction Score
81
Top Industries of Reviewers:
Computer Software
50%
Information Technology and Services
28%
Marketing and Advertising
12%
Financial Services
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
8.8
Meets Requirements
Average: 9.4
8.8
Ease of Doing Business With
Average: 9.6
9.1
Ease of Setup
Average: 9.4
8.6
Quality of Support
Average: 9.5
8.8
Ease of Admin
Average: 9.3
8.8
Overall Satisfaction Score
80
Top Industries of Reviewers:
Information Technology and Services
43%
Hospital & Health Care
29%
Consumer Services
14%
Education Management
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
10.0
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.4
9.9
Quality of Support
Average: 9.5
10.0
Ease of Admin
Average: 9.3
9.9
Overall Satisfaction Score
79
Top Industries of Reviewers:
Mechanical or Industrial Engineering
36%
Publishing
21%
Insurance
21%
Telecommunications
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
9.8
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.4
9.8
Quality of Support
Average: 9.5
10.0
Ease of Admin
Average: 9.3
9.5
Overall Satisfaction Score
78
Top Industries of Reviewers:
Computer Software
67%
Information Technology and Services
25%
Computer & Network Security
8%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.9
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.4
9.9
Quality of Support
Average: 9.5
10.0
Ease of Admin
Average: 9.3
9.9
Overall Satisfaction Score
78
Top Industries of Reviewers:
Computer Software
53%
Information Technology and Services
26%
Financial Services
12%
Marketing and Advertising
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.0
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 9.6
9.1
Ease of Setup
Average: 9.4
8.5
Quality of Support
Average: 9.5
8.8
Ease of Admin
Average: 9.3
8.7
Overall Satisfaction Score
77
Top Industries of Reviewers:
Information Technology and Services
45%
Education Management
23%
Marketing and Advertising
17%
Computer Software
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 9.6
9.9
Ease of Setup
Average: 9.4
9.3
Quality of Support
Average: 9.5
9.7
Ease of Admin
Average: 9.3
9.4
Overall Satisfaction Score
77
Top Industries of Reviewers:
Retail
29%
Internet
29%
Computer Software
29%
Information Technology and Services
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.5
10.0
Ease of Admin
Average: 9.3
10.0
Overall Satisfaction Score
77
Top Industries of Reviewers:
Computer Software
33%
Information Technology and Services
33%
Telecommunications
22%
Computer & Network Security
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.9
Meets Requirements
Average: 9.4
9.9
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.4
9.9
Quality of Support
Average: 9.5
9.9
Ease of Admin
Average: 9.3
9.9
Overall Satisfaction Score
77
Top Industries of Reviewers:
Computer Software
44%
Marketing and Advertising
28%
Consumer Services
17%
Higher Education
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.8
Ease of Doing Business With
Average: 9.6
9.9
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.5
9.7
Ease of Admin
Average: 9.3
9.9
Overall Satisfaction Score
76
Top Industries of Reviewers:
Information Technology and Services
36%
Telecommunications
36%
Cosmetics
21%
Computer Software
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
10.0
Ease of Doing Business With
Average: 9.6
9.5
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.5
9.7
Ease of Admin
Average: 9.3
9.1
Overall Satisfaction Score
75
Top Industries of Reviewers:
Health, Wellness and Fitness
31%
Retail
28%
Consumer Goods
22%
Apparel & Fashion
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 9.6
9.9
Ease of Setup
Average: 9.4
9.8
Quality of Support
Average: 9.5
9.9
Ease of Admin
Average: 9.3
9.8
Overall Satisfaction Score
74
Top Industries of Reviewers:
Consumer Goods
44%
Consumer Services
22%
Retail
22%
Consumer Electronics
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.9
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.4
9.9
Quality of Support
Average: 9.5
10.0
Ease of Admin
Average: 9.3
9.3
Overall Satisfaction Score
74
Top Industries of Reviewers:
Information Technology and Services
31%
Logistics and Supply Chain
23%
Financial Services
23%
Non-Profit Organization Management
23%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.4
9.5
Quality of Support
Average: 9.5
9.8
Ease of Admin
Average: 9.3
9.8