The Top 20 Help Desk Software

Check out this list of the top Help Desk Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Agentforce Service (formerly Salesforce Service Cloud)

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

37%

Computer Software

31%

Financial Services

19%

Non-Profit Organization Management

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.7

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.6

8.9

Ease of Setup

Average: 9.4

8.3

Quality of Support

Average: 9.5

8.9

Ease of Admin

Average: 9.4

8.5

Zoho Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

51%

Computer Software

29%

Computer & Network Security

11%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.7

Meets Requirements

Average: 9.4

8.9

Ease of Doing Business With

Average: 9.6

8.6

Ease of Setup

Average: 9.4

8.3

Quality of Support

Average: 9.5

8.5

Ease of Admin

Average: 9.4

8.4

Zendesk for Customer Service

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

40%

Information Technology and Services

37%

Financial Services

13%

Internet

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.0

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.6

8.8

Ease of Setup

Average: 9.4

8.7

Quality of Support

Average: 9.5

8.7

Ease of Admin

Average: 9.4

8.7

Freshdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

46%

Computer Software

34%

Internet

11%

Education Management

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.1

Meets Requirements

Average: 9.4

8.9

Ease of Doing Business With

Average: 9.6

8.8

Ease of Setup

Average: 9.4

9.0

Quality of Support

Average: 9.5

8.8

Ease of Admin

Average: 9.4

8.9

HubSpot Service Hub

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Information Technology and Services

28%

Marketing and Advertising

12%

Financial Services

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.9

Meets Requirements

Average: 9.4

8.8

Ease of Doing Business With

Average: 9.6

9.1

Ease of Setup

Average: 9.4

8.6

Quality of Support

Average: 9.5

8.8

Ease of Admin

Average: 9.4

8.8

Fin by Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

54%

Information Technology and Services

25%

Financial Services

12%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.0

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.6

9.2

Ease of Setup

Average: 9.4

8.5

Quality of Support

Average: 9.5

8.7

Ease of Admin

Average: 9.4

8.8

Atera

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

57%

Computer & Network Security

25%

Telecommunications

10%

Hospital & Health Care

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.6

9.2

Ease of Setup

Average: 9.4

9.3

Quality of Support

Average: 9.5

9.3

Ease of Admin

Average: 9.4

9.2

Desku.io

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

56%

Information Technology and Services

17%

Marketing and Advertising

17%

Consumer Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.4

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.4

10.0

CommBox

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

43%

Hospital & Health Care

29%

Consumer Services

14%

Education Management

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.4

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.4

10.0

#10

EngageBay All-in-One Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

33%

Education Management

29%

Computer Software

19%

Marketing and Advertising

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.6

9.8

Ease of Setup

Average: 9.4

9.7

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.4

9.4

#11

RingCentral Contact Center

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

30%

Health, Wellness and Fitness

30%

Education Management

20%

Law Practice

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.4

10.0

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.4

10.0

#12

Wavity Help and Service Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Mechanical or Industrial Engineering

36%

Publishing

21%

Insurance

21%

Telecommunications

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.4

9.8

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.4

9.6

#13

Worknet

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

67%

Information Technology and Services

25%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.4

9.9

#14

HelpDesk

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

44%

Marketing and Advertising

28%

Consumer Services

17%

Higher Education

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.4

10.0

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.4

9.9

#15

Enchant

Overall Satisfaction Score

Top Industries of Reviewers:

Internet

32%

Retail

26%

Computer Software

26%

Information Technology and Services

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.4

9.8

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.4

9.9

#16

Pandora FMS

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Telecommunications

33%

Cosmetics

20%

Computer Software

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.6

9.5

Ease of Setup

Average: 9.4

10.0

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.4

9.1

#17

Richpanel

Overall Satisfaction Score

Top Industries of Reviewers:

Health, Wellness and Fitness

31%

Retail

28%

Consumer Goods

22%

Apparel & Fashion

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.4

9.9

#18

Hark

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Goods

44%

Consumer Services

22%

Retail

22%

Consumer Electronics

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.4

9.8

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.4

9.5

#19

Capacity

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

48%

Computer Software

17%

Legal Services

17%

Telecommunications

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.4

9.1

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.4

9.2

#20

intheloop.io

Overall Satisfaction Score

Top Industries of Reviewers:

Cosmetics

40%

Financial Services

20%

Health, Wellness and Fitness

20%

Consumer Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.4

8.8

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.4

9.9