# The Top 20 Help Desk Software Check out this list of the top Help Desk Software products based on user satisfaction. A product's satisfaction score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+Help+Desk+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Help+Desk+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Help+Desk+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Help+Desk+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") Filters The next elements are filters and will change the displayed results once they are selected. All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin AmericaANZ The Top 20 Help Desk Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+Help+Desk+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Help+Desk+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Help+Desk+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Help+Desk+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin AmericaANZ [Collapse AllExpand All](#) G2 Satisfaction Score Information Compare [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) #1 [![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [Agentforce Service (formerly Salesforce Service Cloud)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)") 99 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) Overall Satisfaction Score 99 Top Industries of Reviewers: Information Technology and Services 38% Computer Software 31% Financial Services 19% Non-Profit Organization Management 12% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 8.7 Meets Requirements Average: 9.4 9.0 Ease of Doing Business With Average: 9.5 9.0 Ease of Setup Average: 9.4 8.3 Quality of Support Average: 9.5 8.9 Ease of Admin Average: 9.3 8.6 [Expand/Collapse Zendesk for Customer Service](#) #2 [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg)](/products/zendesk-for-customer-service/reviews) [Zendesk for Customer Service](/products/zendesk-for-customer-service/reviews "Zendesk for Customer Service") 99 [Expand/Collapse Zendesk for Customer Service](#) Overall Satisfaction Score 99 Top Industries of Reviewers: Computer Software 40% Information Technology and Services 37% Financial Services 14% Retail 10% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 8.8 Meets Requirements Average: 9.4 9.0 Ease of Doing Business With Average: 9.5 8.8 Ease of Setup Average: 9.4 8.5 Quality of Support Average: 9.5 8.6 Ease of Admin Average: 9.3 8.6 [Expand/Collapse Zoho Desk](#) #3 [![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg)](/products/zoho-desk/reviews) [Zoho Desk](/products/zoho-desk/reviews "Zoho Desk") 98 [Expand/Collapse Zoho Desk](#) Overall Satisfaction Score 98 Top Industries of Reviewers: Information Technology and Services 51% Computer Software 28% Computer & Network Security 11% Financial Services 9% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 8.7 Meets Requirements Average: 9.4 8.9 Ease of Doing Business With Average: 9.5 8.6 Ease of Setup Average: 9.4 8.3 Quality of Support Average: 9.5 8.5 Ease of Admin Average: 9.3 8.4 [Expand/Collapse Freshdesk](#) #4 [![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg)](/products/freshdesk/reviews) [Freshdesk](/products/freshdesk/reviews "Freshdesk") 87 [Expand/Collapse Freshdesk](#) Overall Satisfaction Score 87 Top Industries of Reviewers: Information Technology and Services 46% Computer Software 34% Internet 11% Education Management 9% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.1 Meets Requirements Average: 9.4 8.9 Ease of Doing Business With Average: 9.5 8.7 Ease of Setup Average: 9.4 9.0 Quality of Support Average: 9.5 8.8 Ease of Admin Average: 9.3 8.9 [Expand/Collapse Atera](#) #5 [![Atera](https://images.g2crowd.com/uploads/product/hd_favicon/361ba9ff073bf59453c903337f10f9d9/atera.svg)](/products/atera/reviews) [Atera](/products/atera/reviews "Atera") 83 [Expand/Collapse Atera](#) Overall Satisfaction Score 83 Top Industries of Reviewers: Information Technology and Services 59% Computer & Network Security 25% Telecommunications 9% Hospital & Health Care 7% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.5 Meets Requirements Average: 9.4 9.0 Ease of Doing Business With Average: 9.5 9.2 Ease of Setup Average: 9.4 9.4 Quality of Support Average: 9.5 9.2 Ease of Admin Average: 9.3 9.2 [Expand/Collapse HubSpot Service Hub](#) #6 [![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg)](/products/hubspot-service-hub/reviews) [HubSpot Service Hub](/products/hubspot-service-hub/reviews "HubSpot Service Hub") 82 [Expand/Collapse HubSpot Service Hub](#) Overall Satisfaction Score 82 Top Industries of Reviewers: Computer Software 50% Information Technology and Services 28% Marketing and Advertising 12% Financial Services 10% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 8.8 Meets Requirements Average: 9.4 8.8 Ease of Doing Business With Average: 9.5 9.1 Ease of Setup Average: 9.4 8.6 Quality of Support Average: 9.5 8.8 Ease of Admin Average: 9.3 8.8 [Expand/Collapse Desku.io](#) #7 [![Desku.io](https://images.g2crowd.com/uploads/product/hd_favicon/39020a29729f2670a19837c76ecde9e8/desku-io.svg)](/products/desku-io/reviews) [Desku.io](/products/desku-io/reviews "Desku.io") 81 [Expand/Collapse Desku.io](#) Overall Satisfaction Score 81 Top Industries of Reviewers: Computer Software 56% Information Technology and Services 17% Marketing and Advertising 17% Consumer Services 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 10.0 Meets Requirements Average: 9.4 10.0 Ease of Doing Business With Average: 9.5 10.0 Ease of Setup Average: 9.4 10.0 Quality of Support Average: 9.5 10.0 Ease of Admin Average: 9.3 10.0 [Expand/Collapse CommBox](#) #8 [![CommBox](https://images.g2crowd.com/uploads/product/hd_favicon/4850240427fc7c7bd56e89e3a45dab57/commbox.svg)](/products/commbox/reviews) [CommBox](/products/commbox/reviews "CommBox") 81 [Expand/Collapse CommBox](#) Overall Satisfaction Score 81 Top Industries of Reviewers: Information Technology and Services 43% Hospital & Health Care 29% Consumer Services 14% Education Management 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 10.0 Meets Requirements Average: 9.4 10.0 Ease of Doing Business With Average: 9.5 10.0 Ease of Setup Average: 9.4 10.0 Quality of Support Average: 9.5 10.0 Ease of Admin Average: 9.3 10.0 [Expand/Collapse Wavity Help and Service Desk](#) #9 [![Wavity Help and Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/9976fd20498ba7b48f9211f2913fbc82/wavity-help-and-service-desk.svg)](/products/wavity-help-and-service-desk/reviews) [Wavity Help and Service Desk](/products/wavity-help-and-service-desk/reviews "Wavity Help and Service Desk") 80 [Expand/Collapse Wavity Help and Service Desk](#) Overall Satisfaction Score 80 Top Industries of Reviewers: Mechanical or Industrial Engineering 36% Publishing 21% Insurance 21% Telecommunications 21% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 10.0 Meets Requirements Average: 9.4 9.8 Ease of Doing Business With Average: 9.5 10.0 Ease of Setup Average: 9.4 9.8 Quality of Support Average: 9.5 10.0 Ease of Admin Average: 9.3 9.5 [Expand/Collapse Fin](#) #10 [![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg)](/products/fin/reviews) [Fin](/products/fin/reviews "Fin") 79 [Expand/Collapse Fin](#) Overall Satisfaction Score 79 Top Industries of Reviewers: Computer Software 53% Information Technology and Services 26% Financial Services 12% Marketing and Advertising 9% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 8.9 Meets Requirements Average: 9.4 8.9 Ease of Doing Business With Average: 9.5 9.1 Ease of Setup Average: 9.4 8.4 Quality of Support Average: 9.5 8.7 Ease of Admin Average: 9.3 8.7 [Expand/Collapse Worknet](#) #11 [![Worknet](https://images.g2crowd.com/uploads/product/hd_favicon/976cb02d27267ee4a9e49a48590a6a23/worknet-ai-inc-worknet.svg)](/products/worknet-ai-inc-worknet/reviews) [Worknet](/products/worknet-ai-inc-worknet/reviews "Worknet") 79 [Expand/Collapse Worknet](#) Overall Satisfaction Score 79 Top Industries of Reviewers: Computer Software 67% Information Technology and Services 25% Computer & Network Security 8% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.8 Meets Requirements Average: 9.4 9.9 Ease of Doing Business With Average: 9.5 10.0 Ease of Setup Average: 9.4 9.9 Quality of Support Average: 9.5 10.0 Ease of Admin Average: 9.3 9.9 [Expand/Collapse EngageBay](#) #12 [![EngageBay](https://images.g2crowd.com/uploads/product/hd_favicon/a0b88ff17ce915a35f07f0800b76fd4c/engagebay.svg)](/products/engagebay/reviews) [EngageBay](/products/engagebay/reviews "EngageBay") 78 [Expand/Collapse EngageBay](#) Overall Satisfaction Score 78 Top Industries of Reviewers: Information Technology and Services 35% Education Management 27% Marketing and Advertising 20% Computer Software 18% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.6 Meets Requirements Average: 9.4 9.7 Ease of Doing Business With Average: 9.5 9.8 Ease of Setup Average: 9.4 9.5 Quality of Support Average: 9.5 9.7 Ease of Admin Average: 9.3 9.3 [Expand/Collapse Enchant](#) #13 [![Enchant](https://images.g2crowd.com/uploads/product/hd_favicon/73d1bbe00cba712b2471af8e6cb68f68/enchant.svg)](/products/enchant/reviews) [Enchant](/products/enchant/reviews "Enchant") 77 [Expand/Collapse Enchant](#) Overall Satisfaction Score 77 Top Industries of Reviewers: Retail 29% Internet 29% Computer Software 29% Information Technology and Services 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.8 Meets Requirements Average: 9.4 9.6 Ease of Doing Business With Average: 9.5 10.0 Ease of Setup Average: 9.4 10.0 Quality of Support Average: 9.5 10.0 Ease of Admin Average: 9.3 10.0 [Expand/Collapse HelpDesk](#) #14 [![HelpDesk](https://images.g2crowd.com/uploads/product/hd_favicon/47d4470a69b2df5b259e6eb3c37a917e/helpdesk.svg)](/products/helpdesk/reviews) [HelpDesk](/products/helpdesk/reviews "HelpDesk") 77 [Expand/Collapse HelpDesk](#) Overall Satisfaction Score 77 Top Industries of Reviewers: Computer Software 44% Marketing and Advertising 28% Consumer Services 17% Higher Education 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.9 Meets Requirements Average: 9.4 9.8 Ease of Doing Business With Average: 9.5 9.9 Ease of Setup Average: 9.4 10.0 Quality of Support Average: 9.5 9.7 Ease of Admin Average: 9.3 9.9 [Expand/Collapse Pandora FMS](#) #15 [![Pandora FMS](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_5edbb49f62628ef97968b2be80419b1f/pandora-fms.png)](/products/pandora-fms/reviews) [Pandora FMS](/products/pandora-fms/reviews "Pandora FMS") 76 [Expand/Collapse Pandora FMS](#) Overall Satisfaction Score 76 Top Industries of Reviewers: Information Technology and Services 36% Telecommunications 36% Cosmetics 21% Computer Software 7% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 10.0 Meets Requirements Average: 9.4 9.9 Ease of Doing Business With Average: 9.5 9.5 Ease of Setup Average: 9.4 10.0 Quality of Support Average: 9.5 9.7 Ease of Admin Average: 9.3 9.1 [Expand/Collapse ThriveDesk](#) #16 [![ThriveDesk](https://images.g2crowd.com/uploads/product/hd_favicon/425bbdebec8d4afa78e86b6adccff92d/thrivedesk.svg)](/products/thrivedesk/reviews) [ThriveDesk](/products/thrivedesk/reviews "ThriveDesk") 76 [Expand/Collapse ThriveDesk](#) Overall Satisfaction Score 76 Top Industries of Reviewers: Computer Software 47% Information Technology and Services 25% Retail 16% Marketing and Advertising 13% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.7 Meets Requirements Average: 9.4 9.8 Ease of Doing Business With Average: 9.5 9.3 Ease of Setup Average: 9.4 9.7 Quality of Support Average: 9.5 9.9 Ease of Admin Average: 9.3 8.9 [Expand/Collapse Richpanel](#) #17 [![Richpanel](https://images.g2crowd.com/uploads/product/hd_favicon/8c8deda624d4578828b46187281f0777/richpanel.svg)](/products/richpanel/reviews) [Richpanel](/products/richpanel/reviews "Richpanel") 76 [Expand/Collapse Richpanel](#) Overall Satisfaction Score 76 Top Industries of Reviewers: Health, Wellness and Fitness 31% Retail 28% Consumer Goods 22% Apparel & Fashion 19% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.8 Meets Requirements Average: 9.4 9.4 Ease of Doing Business With Average: 9.5 9.9 Ease of Setup Average: 9.4 9.9 Quality of Support Average: 9.5 9.9 Ease of Admin Average: 9.3 9.8 [Expand/Collapse Hark](#) #18 [![Hark](https://images.g2crowd.com/uploads/product/hd_favicon/1b0b9477a53d35d4bb7473f8a4c6dde9/hark.svg)](/products/hark/reviews) [Hark](/products/hark/reviews "Hark") 75 [Expand/Collapse Hark](#) Overall Satisfaction Score 75 Top Industries of Reviewers: Consumer Goods 44% Consumer Services 22% Retail 22% Consumer Electronics 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.9 Meets Requirements Average: 9.4 9.1 Ease of Doing Business With Average: 9.5 10.0 Ease of Setup Average: 9.4 9.8 Quality of Support Average: 9.5 10.0 Ease of Admin Average: 9.3 9.3 [Expand/Collapse Desk365](#) #19 [![Desk365](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_1087d9ecc3fcc5f31576beafaf7824cc/desk365.png)](/products/desk365/reviews) [Desk365](/products/desk365/reviews "Desk365") 75 [Expand/Collapse Desk365](#) Overall Satisfaction Score 75 Top Industries of Reviewers: Information Technology and Services 31% Logistics and Supply Chain 23% Financial Services 23% Non-Profit Organization Management 23% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.4 Meets Requirements Average: 9.4 9.5 Ease of Doing Business With Average: 9.5 10.0 Ease of Setup Average: 9.4 9.5 Quality of Support Average: 9.5 9.8 Ease of Admin Average: 9.3 9.8 [Expand/Collapse intheloop.io](#) #20 [![intheloop.io](https://images.g2crowd.com/uploads/product/hd_favicon/7c187f2e451b86637eeafe2d50d2044d/intheloop-io.svg)](/products/intheloop-io/reviews) [intheloop.io](/products/intheloop-io/reviews "intheloop.io") 74 [Expand/Collapse intheloop.io](#) Overall Satisfaction Score 74 Top Industries of Reviewers: Cosmetics 40% Financial Services 20% Health, Wellness and Fitness 20% Consumer Services 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.9 Meets Requirements Average: 9.4 8.9 Ease of Doing Business With Average: 9.5 10.0 Ease of Setup Average: 9.4 9.8 Quality of Support Average: 9.5 10.0 Ease of Admin Average: 9.3 9.8